683 lines
23 KiB
PHP
683 lines
23 KiB
PHP
<?php
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# force_agent_logout.php
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#
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# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# NOTE: It is required that you add a Settings Container with the ID of 'AGENT_LOGOUT_OPTIONS' for this utility to work
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#
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# Contents of the Settings Container:
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# LOGOUT_USER_GROUPS=>105500,553101,553102,155110
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#
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# CHANGES
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# 201025-2320 - First build
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#
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$startMS = microtime();
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$report_name='Force Agent Logout';
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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$ip = getenv("REMOTE_ADDR");
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["logout_agent"])) {$logout_agent=$_GET["logout_agent"];}
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elseif (isset($_POST["logout_agent"])) {$logout_agent=$_POST["logout_agent"];}
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if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];}
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elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,webroot_writable,outbound_autodial_active,user_territories_active,enable_languages,language_method,pass_hash_enabled FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$webroot_writable = $row[1];
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$SSoutbound_autodial_active = $row[2];
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$user_territories_active = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$SSpass_hash_enabled = $row[6];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$logout_agent = preg_replace('/[^-_0-9a-zA-Z]/', '', $logout_agent);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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$logout_agent = preg_replace("/'|\"|\\\\|;/","",$logout_agent);
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}
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$list_id = preg_replace('/[^0-9]/', '', $list_id);
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$group = preg_replace('/[^-_0-9a-zA-Z]/', '', $group);
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$server_ip = preg_replace('/[^-._0-9a-zA-Z]/', '', $server_ip);
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and modify_users='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to logout agents");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT modify_users,user_group,user_level from vicidial_users where user='$PHP_AUTH_USER';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGmodify_users = $row[0];
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$LOGuser_group = $row[1];
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$LOGuser_level = $row[2];
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if ($LOGmodify_users < 1)
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{
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Header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("You do not have permissions to modify users").": |$PHP_AUTH_USER|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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if ($db_source == 'S')
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{
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mysqli_close($link);
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$use_slave_server=0;
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$db_source = 'M';
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require("dbconnect_mysqli.php");
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$FILEDATE = date("YmdHis");
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$STARTtime = date("U");
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>"._QXZ("Force Agent Logout")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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require("admin_header.php");
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$stmt = "SELECT count(*) FROM vicidial_settings_containers where container_id='AGENT_LOGOUT_OPTIONS';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$sc_ct = mysqli_num_rows($rslt);
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if ($sc_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$SC_count = $row[0];
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}
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if ($SC_count > 0)
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{
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$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='AGENT_LOGOUT_OPTIONS';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$sc_ct = mysqli_num_rows($rslt);
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if ($sc_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$container_entry = $row[0];
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$container_ARY = explode("\n",$container_entry);
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$p=0;
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$logout_user_groups='';
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$container_ct = count($container_ARY);
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while ($p <= $container_ct)
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{
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$line = $container_ARY[$p];
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$line = preg_replace("/\n|\r|\t|\#.*|;.*/",'',$line);
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if (preg_match("/^LOGOUT_USER_GROUPS/",$line))
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{$logout_user_groups = $line; $logout_user_groups = trim(preg_replace("/.*=>/",'',$logout_user_groups));}
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$p++;
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}
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}
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else
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{
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echo _QXZ("ERROR: Missing settings")."\n";
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exit;
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}
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}
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else
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{
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echo _QXZ("ERROR: Missing settings")."\n";
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exit;
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}
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if (strlen($logout_user_groups) < 1)
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{
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echo "ERROR: Missing Setting- logout_user_groups: $logout_user_groups \n";
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exit;
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}
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if ($DB) {echo "DEBUG: |$logout_user_groups|\n";}
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if ($logout_user_groups == '---ALL---')
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{$user_groupSQL='';}
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else
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{
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$logout_user_groups = preg_replace("/,/","','",$logout_user_groups);
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$user_groupSQL = " and user_group IN('$logout_user_groups')";
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}
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if (strlen($logout_agent) < 1)
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{
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$owner_menu="<option value=\"\">--- "._QXZ("SELECT AGENT HERE")." ---</option>\n";
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$list_idSQL='';
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$owners_to_print=0;
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if (strlen($list_id) > 1) {$list_idSQL = "and list_id='$list_id'";}
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$stmt="SELECT user,full_name from vicidial_users where user_level <= $LOGuser_level $user_groupSQL order by user;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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if ($rslt) {$owners_to_print = mysqli_num_rows($rslt);}
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$i=0;
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while ($i < $owners_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$owners[$i] = $row[0];
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$owners_name[$i] = $row[1];
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$i++;
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}
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$i=0;
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$live_agents_ct=0;
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while ($i < $owners_to_print)
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{
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$users_to_print=0; $owners_count=0;
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$stmt="SELECT count(*) from vicidial_live_agents where user='$owners[$i]';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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if ($rslt) {$users_to_print = mysqli_num_rows($rslt);}
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if ($users_to_print > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$owners_count = $row[0];
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}
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if ($owners_count > 0)
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{
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$owner_menu .= "<option value=\"$owners[$i]\">$owners[$i] - $owners_name[$i]</option>\n";
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$live_agents_ct++;
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}
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$i++;
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}
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if ($live_agents_ct < 1)
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{
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$owner_menu .= "<option SELECTED value=\"\"> -- NO AGENTS ARE LOGGED IN -- </option>\n";
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}
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo _QXZ("Logout Agent").": <SELECT SIZE=1 NAME=logout_agent>\n";
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echo "$owner_menu";
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echo "</SELECT>\n";
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echo " \n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n\n";
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echo "\n\n";
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echo _QXZ("PLEASE SELECT AN AGENT AND CLICK SUBMIT")."\n";
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}
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else
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{
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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echo _QXZ("LOGOUT AGENT").": $logout_agent \n";
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$user = $logout_agent;
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$now_date_epoch = date('U');
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$inactive_epoch = ($now_date_epoch - 60);
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$stmt = "SELECT user,campaign_id,UNIX_TIMESTAMP(last_update_time),status,conf_exten,server_ip from vicidial_live_agents where user='$user';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "<BR>$stmt\n";}
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$vla_ct = mysqli_num_rows($rslt);
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if ($vla_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VLA_user = $row[0];
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$VLA_campaign_id = $row[1];
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$VLA_update_time = $row[2];
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$VLA_status = $row[3];
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$VLA_conf_exten = $row[4];
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$VLA_server_ip = $row[5];
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if ($VLA_update_time > $inactive_epoch)
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{
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$lead_active=0;
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$stmt = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$VLA_user' order by agent_log_id desc LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "<BR>$stmt\n";}
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$val_ct = mysqli_num_rows($rslt);
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if ($val_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VAL_agent_log_id = $row[0];
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$VAL_user = $row[1];
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$VAL_server_ip = $row[2];
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$VAL_event_time = $row[3];
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$VAL_lead_id = $row[4];
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$VAL_campaign_id = $row[5];
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$VAL_pause_epoch = $row[6];
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$VAL_pause_sec = $row[7];
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$VAL_wait_epoch = $row[8];
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$VAL_wait_sec = $row[9];
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$VAL_talk_epoch = $row[10];
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$VAL_talk_sec = $row[11];
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$VAL_dispo_epoch = $row[12];
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$VAL_dispo_sec = $row[13];
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$VAL_status = $row[14];
|
|
$VAL_user_group = $row[15];
|
|
$VAL_comments = $row[16];
|
|
$VAL_sub_status = $row[17];
|
|
$VAL_dead_epoch = $row[18];
|
|
$VAL_dead_sec = $row[19];
|
|
|
|
if ($DB) {echo "\n<BR>"._QXZ("VAL VALUES").": $VAL_agent_log_id|$VAL_status|$VAL_lead_id\n";}
|
|
|
|
if ( ($VAL_wait_epoch < 1) or ( (preg_match('/PAUSE/', $VLA_status)) and ($VAL_dispo_epoch < 1) ) )
|
|
{
|
|
$VAL_pause_sec = ( ($now_date_epoch - $VAL_pause_epoch) + $VAL_pause_sec);
|
|
$stmt = "UPDATE vicidial_agent_log SET wait_epoch='$now_date_epoch', pause_sec='$VAL_pause_sec', pause_type='ADMIN' where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
else
|
|
{
|
|
if ($VAL_talk_epoch < 1)
|
|
{
|
|
$VAL_wait_sec = ( ($now_date_epoch - $VAL_wait_epoch) + $VAL_wait_sec);
|
|
$stmt = "UPDATE vicidial_agent_log SET talk_epoch='$now_date_epoch', wait_sec='$VAL_wait_sec' where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
else
|
|
{
|
|
$lead_active++;
|
|
$status_update_SQL='';
|
|
if ( ( (strlen($VAL_status) < 1) or ($VAL_status == 'NULL') ) and ($VAL_lead_id > 0) )
|
|
{
|
|
$status_update_SQL = ", status='PU'";
|
|
$stmt="UPDATE vicidial_list SET status='PU' where lead_id='$VAL_lead_id';";
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
if ($VAL_dispo_epoch < 1)
|
|
{
|
|
$VAL_talk_sec = ($now_date_epoch - $VAL_talk_epoch);
|
|
$stmt = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$VAL_talk_sec'$status_update_SQL where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
else
|
|
{
|
|
if ($VAL_dispo_sec < 1)
|
|
{
|
|
$VAL_dispo_sec = ($now_date_epoch - $VAL_dispo_epoch);
|
|
$stmt = "UPDATE vicidial_agent_log SET dispo_sec='$VAL_dispo_sec' where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
}
|
|
|
|
$stmt="DELETE from vicidial_live_agents where user='$user';";
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
if (strlen($VAL_user_group) < 1)
|
|
{
|
|
$stmt = "SELECT user_group FROM vicidial_users where user='$VLA_user';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$val_ct = mysqli_num_rows($rslt);
|
|
if ($val_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VAL_user_group = $row[0];
|
|
}
|
|
}
|
|
|
|
$local_DEF = 'Local/5555';
|
|
$local_AMP = '@';
|
|
$ext_context = 'default';
|
|
$kick_local_channel = "$local_DEF$VLA_conf_exten$local_AMP$ext_context";
|
|
$queryCID = "ULGH3457$StarTtimE";
|
|
|
|
$stmtC="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLA_server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');";
|
|
if ($DB) {echo "<BR>$stmtC\n";}
|
|
$rslt=mysql_to_mysqli($stmtC, $link);
|
|
|
|
$stmtB = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group,extension) values('$VLA_user','LOGOUT','$VLA_campaign_id','$NOW_TIME','$now_date_epoch','$VAL_user_group','MGR LOGOUT: $PHP_AUTH_USER');";
|
|
if ($DB) {echo "<BR>$stmtB\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
|
|
### Add a record to the vicidial_admin_log
|
|
$SQL_log = "$stmt|$stmtB|$stmtC|";
|
|
$SQL_log = preg_replace('/;/', '', $SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='USERS', event_type='LOGOUT', record_id='$user', event_code='EMERGENCY LOGOUT FROM SUPERVISOR PAGE', event_sql=\"$SQL_log\", event_notes='agent_log_id: $VAL_agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- NEW vicidial_admin_log record inserted for $PHP_AUTH_USER: |$affected_rows| -->\n";
|
|
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$qm_conf_ct = mysqli_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$queuemetrics_loginout = $row[6];
|
|
$queuemetrics_addmember_enabled = $row[7];
|
|
$queuemetrics_pe_phone_append = $row[8];
|
|
$queuemetrics_pause_type = $row[9];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$QM_LOGOFF = 'AGENTLOGOFF';
|
|
if ($queuemetrics_loginout=='CALLBACK')
|
|
{$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';}
|
|
|
|
#$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
#mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass", "$queuemetrics_dbname");
|
|
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
|
|
|
|
$agents='@agents';
|
|
$agent_logged_in='';
|
|
$time_logged_in='0';
|
|
|
|
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
|
|
|
|
if ($queuemetrics_loginout == 'NONE')
|
|
{
|
|
$pause_typeSQL='';
|
|
if ($queuemetrics_pause_type > 0)
|
|
{$pause_typeSQL=",data5='ADMIN'";}
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
|
|
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user' and verb IN('ADDMEMBER','ADDMEMBER2') and time_id > $check_time order by time_id desc limit 1;";
|
|
}
|
|
|
|
$rsltB=mysql_to_mysqli($stmtB, $linkB);
|
|
if ($DB) {echo "<BR>$stmtB\n";}
|
|
$qml_ct = mysqli_num_rows($rsltB);
|
|
if ($qml_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rsltB);
|
|
$agent_logged_in = $row[0];
|
|
$time_logged_in = $row[1];
|
|
$RAWtime_logged_in = $row[1];
|
|
$phone_logged_in = $row[2];
|
|
}
|
|
|
|
$time_logged_in = ($now_date_epoch - $time_logged_in);
|
|
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
|
|
|
if ($queuemetrics_addmember_enabled > 0)
|
|
{
|
|
$queuemetrics_phone_environment='';
|
|
$stmt = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$VLA_campaign_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$cqpe_ct = mysqli_num_rows($rslt);
|
|
if ($cqpe_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$queuemetrics_phone_environment = $row[0];
|
|
}
|
|
|
|
$stmt = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='$agent_logged_in' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VLA_campaign_id' order by time_id desc;";
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$amq_conf_ct = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $amq_conf_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$AMqueue[$i] = $row[0];
|
|
$i++;
|
|
}
|
|
|
|
### add the logged-in campaign as well
|
|
$AMqueue[$i] = $VLA_campaign_id;
|
|
$i++;
|
|
$amq_conf_ct++;
|
|
|
|
$i=0;
|
|
while ($i < $amq_conf_ct)
|
|
{
|
|
$pe_append='';
|
|
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($queuemetrics_phone_environment)>0) )
|
|
{
|
|
$qm_extension = explode('/',$phone_logged_in);
|
|
$pe_append = "-$qm_extension[1]";
|
|
}
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
if ($queuemetrics_loginout != 'NONE')
|
|
{
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
|
|
if ($DB) {echo "<BR>$stmtB\n";}
|
|
$rsltB=mysql_to_mysqli($stmtB, $linkB);
|
|
}
|
|
}
|
|
|
|
echo _QXZ("Agent")." $user - $full_name "._QXZ("has been emergency logged out, all calls in their session have been hung up, make sure they close their web browser")."<BR>\n";
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("Agent")." $user "._QXZ("is not logged in")."<BR>\n";
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
echo "<br><br>\n";
|
|
echo _QXZ("Process complete, records updated").": $UPDATEaffected_rows <br>\n";
|
|
echo "<a href=\"$PHP_SELF\">"._QXZ("Click here to go back to the logout agent screen")."</a> <br>\n";
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
?>
|
|
|
|
</PRE>
|
|
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|