mattf
c8c322e5cd
release 2.2.0rc5 flagged git-svn-id: svn://192.168.202.10@1339 3d104415-ff17-0410-8863-d5cf3c621b8a
11291 lines
491 KiB
PHP
11291 lines
491 KiB
PHP
<?php
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# vicidial.php - the web-based version of the astVICIDIAL client application
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Other scripts that this application depends on:
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# - vdc_db_query.php: Updates information in the database
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# - manager_send.php: Sends manager actions to the DB for execution
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# - conf_exten_check.php: time sync and status updater, calls in queue
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# - vdc_script_display.php: displays script with variables
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#
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# CHANGELOG
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# 50607-1426 - First Build of VICIDIAL web client basic login process finished
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# 50628-1620 - Added some basic formatting and worked on process flow
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# 50628-1715 - Startup variables mapped to javascript variables
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# 50629-1303 - Added Login Closer in-groups selection box and vla update
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# 50629-1530 - Rough layout for customer info form section and button links
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# 50630-1453 - Rough Manual Dial/Hangup with customer info displayed
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# 50701-1450 - Added vicidial_log entries on dial and hangup
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# 50701-1634 - Added Logout function
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# 50705-1259 - Added call disposition functionality
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# 50705-1432 - Added lead info DB update function
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# 50705-1658 - Added web form functionality
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# 50706-1043 - Added call park and pickup functions
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# 50706-1234 - Added Start/Stop Recording functionality
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# 50706-1614 - Added conference channels display option
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# 50711-1333 - Removed call check redundancy and fixed a span bug
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# 50727-1424 - Added customer channel and participant present sensing/alerts
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# 50804-1057 - Added SendDTMF function and reconfigured the transfer span
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# 50804-1224 - Added Local and Internal Closer transfer functions
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# 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs
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# 50804-1808 - Added button images for left buttons
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# 50815-1151 - Added 3Way calling functions to Transfer-conf frame
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# 50815-1602 - Added images and buttons for xfer functions
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# 50816-1813 - Added basic autodial outbound call pickup functions
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# 50817-1113 - Fixes to auto_dialing call receipt
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# 50817-1234 - Added inbound call receipt capability
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# 50817-1541 - Added customer time display
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# 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option
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# 50818-1703 - Added pretty login section
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# 50825-1200 - Modified form field lengths, added double-click dispositions
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# 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER
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# 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug
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# 50903-0904 - Added preview-lead code for manual dialing
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# 50904-0016 - Added ability to hangup manual dials before pickup
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# 50906-1319 - Added override for filters on xfer calls, fixed login display bug
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# 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode
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# 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use
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# 50913-1212 - Added campaign_cid to 3rd party calls
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# 50923-1546 - Modified to work with language translation
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# 50926-1656 - Added campaign pull-down at login of active campaigns
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# 50928-1633 - Added manual dial alternate number dial option
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# 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs
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# 51004-1656 - Fixed recording filename bug and new Spanish translation
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# 51020-1103 - Added campaign-specific recording control abilities
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# 51020-1352 - Added Basic vicidial_agent_log framework
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# 51021-1050 - Fixed custtime display and disable Enter/Return keypresses
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# 51021-1718 - Allows for multi-line comments (changes \n to !N in database)
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# 51110-1432 - Fixed non-standard http port issue
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# 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial
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# 51118-1305 - Activate multi-line comments from $multi_line_comments var
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# 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view
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# 51121-1506 - Small PHP optimizations in many scripts and disabled globalize
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# 51129-1010 - Added ability to accept calls from other VICIDIAL servers
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# 51129-1254 - Fixed Hangups of other agents channels when customer hangs up
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# 51208-1732 - Created user-first login that looks for default phone info
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# 51219-1526 - Added variable framework for campaign and in-group scripts
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# 51221-1200 - Added SCRIPT tab, layout and functionality
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# 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup
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# 51222-1605 - Added VMail message blind transfer button to xfer-conf frame
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# 51229-1028 - Added checks on web_form_address to allow for var in the DB value
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# 60117-1312 - Added Transfer-conf frame toggle on button press
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# 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame
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# 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys
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# 60213-1210 - Added ability to sort routing of calls by user_level
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# 60214-0932 - Initial Callback calendar display framework
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# 60214-1407 - Added ability to minimize the dispo screen to see info below
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# 60215-1104 - Added ANYONE scheduled callbacks functionality
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# 60410-1116 - Added persistant pause after dispo option and change dispo text
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# - Added web form submit that opens new window with dispo on submit
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# - Added PREVIOUS CALLBACK in customer info to flag callbacks
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# - Added link to try to hangup the call again in the dispo screen
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# - Added link noone-in-session screen to call agent phone again
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# - Added link customer-hungup screen to go straight to dispo screen
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# 60410-1532 - Added agent status and campaign calls dialing display option
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# 60411-1547 - Add ability to set callback as USERONLY and some basic formatting
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# 60413-1752 - Add basic USERONLY callback frame and listings
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# 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans
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# - Added beta-level USERONLY callback functionality
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# - Added beta-level manual dialing with lead insertion functionality
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# 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug
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# 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode
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# - Changed several permissions to database-defined
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# 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished
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# 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error
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# 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials
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# 60426-1058 - Added vicidial_user setting for default blended check for CLOSER
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# 60501-1008 - Added option to manual dial screen to manually lookup phone number
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# 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen
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# 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug
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# - Fixed recording filename display to not overrun 25 characters
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# 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo
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# 60608-1453 - Added CLOSER campaign allowable in-groups limitations
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# 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC
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# 60619-1047 - Added variable filters to close security holes for login form
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# 60804-1710 - fixed scheduled CALLBK for other languages build
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# 60808-1145 - Added consultative transfers with customer data
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# 60808-2232 - Added campaign name to pulldown for login screen
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# 60809-1603 - Added option to locally transfer consult xfers
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# 60809-1732 - Added recheck of transferred channels before customer gone mesg
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# 60810-1011 - Fixed CXFER leave 3way call bugs
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# 60816-1602 - Added ALLCALLS recording delay option allcalls_delay
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# 60816-1716 - Fixed customer time display bug and client DST setting
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# 60821-1555 - Added option to omit phone_code on dialout of leads
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# 60821-1628 - Added ALLFORCE recording option
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# 60821-1643 - Added no_delete_sessions option to not delete sessions
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# 60822-0512 - Changed phone number fields to be maxlength of 12
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# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
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# 60906-1152 - Added Previous CallBack info display span
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# 60906-1715 - Allow for Local phone extension conferences
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# 61004-1729 - Add ability to control volume per channel in "calls in this session"
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# 61122-1341 - Added vicidial_user_groups allowed_campaigns restrictions
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# 61122-1523 - Added more SCRIPT variables
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# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
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# 61130-1617 - Added lead_id to MonitorConf for recording_log
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# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
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# 70109-1128 - Fixed wrapup timer bug
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# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
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# - Added option for alternate number dialing with hotkeys
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70118-1517 - Added vicidial_agent_log and vicidial_user_log logging of user_group
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# 70201-1249 - Added FAST DIAL option for manually dialing, added UTF8 compatible code
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# 70201-1703 - Fixed cursor bug for most text input fields
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# 70202-1453 - Added first portions of Agent Pause Codes
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# 70203-0108 - Finished Agent Pause Codes functionality
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# 70203-0930 - Added dialed_number to webform output
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# 70203-1010 - Added dialed_label to webform output
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# 70206-1201 - Fixed allow_closers bug
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# 70206-1332 - Added vicidial_recording_override users setting function
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# 70212-1252 - Fixed small issue with CXFER
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# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
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# 70214-1233 - Added queuemetrics_log_id field for server_id in queue_log
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# 70215-1240 - Added queuemetrics_log_id field for server_id in queue_log
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# 70222-1617 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70226-1252 - Added Mute/UnMute to agent screen
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# 70309-1035 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
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# 70319-1446 - Added agent-deactive-display and disable customer info update functions
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# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper
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# 70320-1501 - Added option to allow retry of leave-3way-call from dispo screen
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# 70322-1545 - Added sipsak display ability
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# 70510-1319 - Added onUnload force Logout
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# 70806-1530 - Added Presets Dial links above agent mute button
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# 70823-2118 - Fixed XMLHTTPRequest, HotKeys and Scheduled Callbacks issues with MSIE
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# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
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# 71022-1427 - Added formatting of the customer phone number in the main status bar
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# 71029-1848 - Changed CLOSER-type campaign to not use campaign_id restrictions
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# 71101-1204 - Fixed bug in callback calendar with DST
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# 71116-0957 - Added campaign_weight and calls_today to the vla table insertion
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# 71120-1719 - Added XMLHTPRequest lookup of allowable campaigns for agents during login
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# 71122-0256 - Added auto-pause notification
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# 71125-1751 - Changed Transfer section to allow for selection of in-groups to send calls to
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# 71127-0408 - Added height and width settings for easier modification of screen size
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# 71129-2025 - restricted callbacks count and list to campaign only
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# 71223-0318 - changed logging of closer calls
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# 71226-1117 - added option to kick all calls from conference upon logout
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# 80109-1510 - added gender select list
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# 80116-1032 - added option on CLOSER-type campaigns to change in-groups when paused
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# 80317-2106 - added recording override options for inbound group calls
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# 80331-1433 - Added second transfer try for VICIDIAL transfers/hangups on manual dial calls
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# 80402-0121 - Fixes for manual dial transfers on some systems
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# 80407-2112 - Work on adding phone login load balancing across servers
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# 80416-0559 - Added ability to log computer_ip at login, set the $PhonESComPIP variable
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# 80428-0413 - UTF8 changes and testing
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# 80505-0054 - Added multi-phones load-balanced alias option
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# 80507-0932 - Fixed Script display bug (+ instead of space)
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# 80519-1425 - Added calls in queue display
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# 80523-1630 - Added Timeclock links
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# 80625-0047 - Added U option for gender, added date/phone display options
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# 80630-2210 - Added queue_log entries for Manual Dial
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# 80703-0139 - Added alter customer phone permissions
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# 80703-1106 - Added API functionality for Hangup and Dispo, added Agent Display Queue Count
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# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
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# 80709-0358 - Added Default alt phone dial hard-code option
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# 80719-1147 - Changed recording and senddtmf conf prefix
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# 80815-1014 - Added manual dial list restriction option
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# 80823-2123 - Fixed form scroll for IE, added copy to clipboard(IE-only feature)
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# 80831-0548 - Added Extended alt-dial-phone display information for non-manual calls
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# 80909-1717 - Added support for campaign-specific DNC lists
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# 80915-1754 - Rewrote leave-3way functions for external calling
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# 81002-1908 - Fixed double-login bug in some conditions
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# 81007-0945 - Added three_way_call_cid option for outbound 3way calls
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# 81010-1047 - Fixed conf calling prefix to use settings, other 3way improvements
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# 81011-1403 - Fixed bugs in leave3way when transferring a manual dial call
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# 81012-1729 - Added INBOUND_MAN dial method to allow manual list dialing and inbound calls
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# 81013-1644 - Fixed bug in leave 3way for manual dial fronters
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# 81015-0405 - Fixed bug related to hangups on 3way calls
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# 81016-0703 - Changed leave 3way to allow function at any time transfer-conf is available
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# 81020-1501 - Fixed bugs in queue_log logging
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# 81023-0411 - Added compatibility for dial-in agents using AGI, bug fixes
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# 81030-0403 - Added option to force Pause Codes on PAUSE
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# 81103-1427 - Added 3way call dial prefix
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# 81104-0140 - Added mysql error logging capability
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# 81104-1618 - Changed MySQL queries logging
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# 81106-0411 - Changedthe campaign login list behaviour
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# 81110-0057 - Changed Pause time to start new vicidial_agent_log on every pause
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# 81110-1514 - Added hangup_all_non_reserved to fix non-Hangup bug
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# 81119-1811 - webform backslash fix
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# 81124-2213 - Fixes blind transfer bug
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# 81209-1617 - Added campaign web form target option and web form address variables
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# 81211-0422 - Fixed Manual dial agent_log bug
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# 90102-1402 - Added time sync check notification
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# 90115-0619 - Added ability to send Local Closer to AGENTDIRECT agent_only
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# 90120-1719 - Added API pause/resume and number dial functionality
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# 90126-2302 - Added Vtiger login option and agent alert option
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# 90128-0230 - Added vendor_lead_code to API dial and manuald dial with lookup
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# 90202-0148 - Added option to disable BLENDED checkbox
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# 90209-0132 - Changed tab images and color scheme
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# 90303-1145 - Fixed rare manual dial live hangup bug
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# 90304-1333 - Added user-specific web vars option
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# 90305-0917 - Added prefix-choice and group-alias options for calls coming from API
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# 90307-1736 - Added Shift enforcement and manager override features
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# 90315-1009 - Changed revision for new trunk 2.2.0
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# 90320-0309 - Fixed agent log bug when using wrapup time
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# 90323-1555 - Initial call to agent phone now has campaign callerIDnumber
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# 90408-0104 - Added Vtiger callback record ability
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# 90508-0727 - Changed to PHP long tags
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# 90511-1018 - Added restriction not allowing dialing into agent sessions from manual dial
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# 90519-0635 - Fixed manual dial status and logging bug
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# 90525-1012 - Fixed transfer issue of auto-received call after manual dial call
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# 90529-0741 - Added nophone agent phone login that will not show any empty session alerts
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# 90531-0635 - Added option to hide customer phone number
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# 90611-1422 - Fixed multiple logging bugs
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# 90628-0655 - Added Quick Transfer button and Preset Prepopulate option
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# 90705-1400 - Added Agent view sidebar option
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# 90706-1432 - Added Agent view transfer selection
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# 90709-1649 - Fixed alt-number transfers and dispo variable reset for webform
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# 90712-2304 - Added ADD-ALL group selection, view calls in queue, grab call from queue, requeue button
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# 90717-0640 - Added dialed_label and dialed_number to script variables
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# 90721-1114 - Added rank and owner as vicidial_list fields
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# 90726-2012 - Added allow_alerts option
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# 90729-0647 - Added agent_display_dialable_leads option
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# 90730-0145 - Fixed bugs in re-queue and INBOUND_MAN with blended selected
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# 90808-0117 - Fixed manual dial calls today bug, added last_state_change to vicidial_live_agents
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# 90812-0046 - Added no-delete-sessions = 1 as default, unused sessions cleared out at timeclock end of day
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# 90814-0829 - Moved mute button next to hotkeys button
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# 90827-0133 - Reworked Script display code
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# 90827-1549 - Added list script override option, original_phone_login variable
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# 90831-1456 - Added active_agent_login_server option for servers
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# 90908-1038 - Added DEAD call display
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# 90909-0921 - Fixed park issues
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# 90916-1144 - Added Second web form button, Answering Machine Message change
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# 90917-1325 - Fixed script loading bug with customer webform at the same time
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# 90920-2108 - Changed web forms to use window.open instead of traditional links(IE7 compatibility issue)
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# 90923-1310 - Rolled back last change
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# 90928-1955 - Added lead update before closer transfer
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# 90930-2243 - Added Territory selection functions
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# 91108-2118 - Added QM pause code entry
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# 91111-1433 - Fixed Gender pulldown list display for IE, remove links for recording channels in SHOW CHANNELS
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# 91123-1801 - Added code for outbound_autodial field
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# 91130-2021 - Added code for manager override of in-group selection
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# 91204-1638 - Added recording_filename and recording_id script variables and script refresh link
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# 91205-2055 - Added CONSULTATIVE checkbox in a redesigned Transfer-Conf frame
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# 91206-2020 - Fixed vicidial_agent_log logging bug on logout when not paused
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# 91211-1412 - Added User custom variables and CRM login popup
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# 91219-0657 - Set pause code automatically on ReQueue and INBOUND_MAN Dial-Next-Number
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# 91228-1339 - Added API "fields update" functions and "timer action" functions
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# 100103-1250 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs
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# 100107-0108 - Added dynamic screen size based on login screen browser dimensions
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# 100109-0801 - Added ALTNUM alt number status, fixed alt number dialing from setting
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# 100109-1338 - Fixed Manual dial live call detection
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# 100116-0709 - Added presets to script and web form variables
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# 100203-0640 - Fixed logging issues related to INBOUND_MAN dial method
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# 100207-1109 - Changed Pause Codes function to allow for multiple pause codes per pause period
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#
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$version = '2.2.0-252';
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$build = '100207-1109';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=64;
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$one_mysql_log=0;
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require("dbconnect.php");
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["JS_browser_width"])) {$JS_browser_width=$_GET["JS_browser_width"];}
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elseif (isset($_POST["JS_browser_width"])) {$JS_browser_width=$_POST["JS_browser_width"];}
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if (isset($_GET["JS_browser_height"])) {$JS_browser_height=$_GET["JS_browser_height"];}
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elseif (isset($_POST["JS_browser_height"])) {$JS_browser_height=$_POST["JS_browser_height"];}
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if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];}
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elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];}
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if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
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elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
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if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];}
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elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];}
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if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];}
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elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];}
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if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];}
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elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];}
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if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
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elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];}
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if (isset($_GET["MGR_override"])) {$MGR_override=$_GET["MGR_override"];}
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elseif (isset($_POST["MGR_override"])) {$MGR_override=$_POST["MGR_override"];}
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if (!isset($phone_login))
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{
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if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];}
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elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];}
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}
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if (!isset($phone_pass))
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{
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if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];}
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elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];}
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}
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if (isset($VD_campaign))
|
|
{
|
|
$VD_campaign = strtoupper($VD_campaign);
|
|
$VD_campaign = eregi_replace(" ",'',$VD_campaign);
|
|
}
|
|
if (!isset($flag_channels))
|
|
{
|
|
$flag_channels=0;
|
|
$flag_string='';
|
|
}
|
|
|
|
### security strip all non-alphanumeric characters out of the variables ###
|
|
$DB=ereg_replace("[^0-9a-z]","",$DB);
|
|
$phone_login=ereg_replace("[^\,0-9a-zA-Z]","",$phone_login);
|
|
$phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass);
|
|
$VD_login=ereg_replace("[^-_0-9a-zA-Z]","",$VD_login);
|
|
$VD_pass=ereg_replace("[^-_0-9a-zA-Z]","",$VD_pass);
|
|
$VD_campaign = ereg_replace("[^-_0-9a-zA-Z]","",$VD_campaign);
|
|
|
|
|
|
$forever_stop=0;
|
|
|
|
if ($force_logout)
|
|
{
|
|
echo "Você fez o logoff. Obrigado\n";
|
|
exit;
|
|
}
|
|
|
|
$isdst = date("I");
|
|
$StarTtimE = date("U");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$tsNOW_TIME = date("YmdHis");
|
|
$FILE_TIME = date("Ymd-His");
|
|
$loginDATE = date("Ymd");
|
|
$CIDdate = date("ymdHis");
|
|
$month_old = mktime(11, 0, 0, date("m"), date("d")-2, date("Y"));
|
|
$past_month_date = date("Y-m-d H:i:s",$month_old);
|
|
$minutes_old = mktime(date("H"), date("i")-2, date("s"), date("m"), date("d"), date("Y"));
|
|
$past_minutes_date = date("Y-m-d H:i:s",$minutes_old);
|
|
|
|
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$non_latin = $row[0];
|
|
$vdc_header_date_format = $row[1];
|
|
$vdc_customer_date_format = $row[2];
|
|
$vdc_header_phone_format = $row[3];
|
|
$WeBRooTWritablE = $row[4];
|
|
$timeclock_end_of_day = $row[5];
|
|
$vtiger_url = $row[6];
|
|
$enable_vtiger_integration = $row[7];
|
|
$outbound_autodial_active = $row[8];
|
|
$enable_second_webform = $row[9];
|
|
$user_territories_active = $row[10];
|
|
}
|
|
##### END SETTINGS LOOKUP #####
|
|
###########################################
|
|
|
|
|
|
##### DEFINABLE SETTINGS AND OPTIONS
|
|
###########################################
|
|
$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
|
|
$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
|
|
$HKuser_level = '5'; # minimum vicidial user_level for HotKeys
|
|
$campaign_login_list = '1'; # show drop-down list of campaigns at login
|
|
$manual_dial_preview = '1'; # allow preview lead option when manual dial
|
|
$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
|
|
$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
|
|
$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
|
|
$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
|
|
$callholdstatus = '1'; # set to 1 to show callsligadohold count
|
|
$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
|
|
$campagentstatctmax = '3'; # Number of segundos for campaign call and agent stats
|
|
$show_campname_pulldown = '1'; # set to 1 to show campaign nameligadologin pulldown
|
|
$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
|
|
$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
|
|
$clientDST = '1'; # set to 1 to check for DSTligadoserver for agent time
|
|
$no_delete_sessions = '1'; # set to 1 to not delete sessions at logout
|
|
$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
|
|
$PreseT_DiaL_LinKs = '0'; # set to 1 to show a DISCAR link for Dial Presets
|
|
$LogiNAJAX = '1'; # set to 1 to do lookupsligadocampaigns for login
|
|
$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
|
|
$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Desligar Cliente
|
|
$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
|
|
$PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
|
|
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DISCAR by default if enabled for the campaign
|
|
$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
|
|
$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
|
|
|
|
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
|
|
|
|
$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window
|
|
$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
|
|
$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
|
|
$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
|
|
$SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0
|
|
$SIDEBAR_COLOR = '#F6F6F6';
|
|
|
|
# options now set in DB:
|
|
#$alt_phone_dialing = '1'; # allow agents to call alt phone numbers
|
|
#$scheduled_callbacks = '1'; # set to 1 to allow agent to choose scheduled callbacks
|
|
# $agentonly_callbacks = '1'; # set to 1 to allow agent to choose agent-only scheduled callbacks
|
|
#$agentcall_manual = '1'; # set to 1 to allow agent to make manual calls during autodial session
|
|
|
|
|
|
$US='_';
|
|
$CL=':';
|
|
$AT='@';
|
|
$DS='-';
|
|
$date = date("r");
|
|
$ip = getenv("REMOTE_ADDR");
|
|
$browser = getenv("HTTP_USER_AGENT");
|
|
$script_name = getenv("SCRIPT_NAME");
|
|
$server_name = getenv("SERVER_NAME");
|
|
$server_port = getenv("SERVER_PORT");
|
|
if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
|
|
else {$HTTPprotocol = 'http://';}
|
|
if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
|
|
else {$server_port = "$CL$server_port";}
|
|
$agcPAGE = "$HTTPprotocol$server_name$server_port$script_name";
|
|
$agcDIR = eregi_replace('vicidial.php','',$agcPAGE);
|
|
|
|
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
|
|
header ("Pragma: no-cache"); // HTTP/1.0
|
|
echo "<html>\n";
|
|
echo "<head>\n";
|
|
echo "<!-- VERSÃO: $version CONFIGURAÇÃO: $build -->\n";
|
|
echo "<!-- BROWSER: $BROWSER_WIDTH x $BROWSER_HEIGHT $JS_browser_width x $JS_browser_height -->\n";
|
|
|
|
if ($campaign_login_list > 0)
|
|
{
|
|
$camp_form_code = "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
$camp_form_code .= "<option value=\"\"></option>\n";
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
if ($relogin == 'YES')
|
|
{
|
|
$stmt="SELECT user_group from vicidial_users where user='$VD_login' and pass='$VD_pass';";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01002',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$VU_user_group=$row[0];
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01003',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
|
|
{
|
|
$LOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
|
|
$LOGallowed_campaignsSQL = eregi_replace(' ',"','",$LOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
|
|
}
|
|
}
|
|
|
|
### code for manager override of shift restrictions
|
|
if ($MGR_override > 0)
|
|
{
|
|
if (isset($_GET["MGR_login$loginDATE"])) {$MGR_login=$_GET["MGR_login$loginDATE"];}
|
|
elseif (isset($_POST["MGR_login$loginDATE"])) {$MGR_login=$_POST["MGR_login$loginDATE"];}
|
|
if (isset($_GET["MGR_pass$loginDATE"])) {$MGR_pass=$_GET["MGR_pass$loginDATE"];}
|
|
elseif (isset($_POST["MGR_pass$loginDATE"])) {$MGR_pass=$_POST["MGR_pass$loginDATE"];}
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$MGR_login' and pass='$MGR_pass' and manager_shift_enforcement_override='1' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01058',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$MGR_auth=$row[0];
|
|
|
|
if($MGR_auth>0)
|
|
{
|
|
$stmt="UPDATE vicidial_users SET shift_override_flag='1' where user='$VD_login' and pass='$VD_pass';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01059',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
echo "<!-- Shift Override entered for $VD_login by $MGR_login -->\n";
|
|
|
|
### Add a record to the vicidial_admin_log
|
|
$SQL_log = "$stmt|";
|
|
$SQL_log = ereg_replace(';','',$SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$MGR_login', ip_address='$ip', event_section='AGENT', event_type='OVERRIDE', record_id='$VD_login', event_code='GERENTE Override OF AGENT SHIFT ENFORCEMENT', event_sql=\"$SQL_log\", event_notes='user: $VD_login';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01060',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
|
|
|
|
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01004',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$camps_to_print = mysql_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ($camps_to_print > $o)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
if ($show_campname_pulldown)
|
|
{$campname = " - $rowx[1]";}
|
|
else
|
|
{$campname = '';}
|
|
if ($VD_campaign)
|
|
{
|
|
if ( (eregi("$VD_campaign",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\" SELECTED>$rowx[0]$campname</option>\n";}
|
|
else
|
|
{
|
|
if (!ereg('login_allowable_campaigns',$camp_form_code))
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (!ereg('login_allowable_campaigns',$camp_form_code))
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
}
|
|
$o++;
|
|
}
|
|
$camp_form_code .= "</select>\n";
|
|
}
|
|
else
|
|
{
|
|
$camp_form_code = "<INPUT TYPE=TEXT NAME=VD_campaign SIZE=10 maxlength=20 VALUE=\"$VD_campaign\">\n";
|
|
}
|
|
|
|
|
|
if ($LogiNAJAX > 0)
|
|
{
|
|
?>
|
|
|
|
<script language="Javascript">
|
|
|
|
<!--
|
|
var BrowseWidth = 0;
|
|
var BrowseHeight = 0;
|
|
|
|
function getInsideBrowse()
|
|
{
|
|
var ns = navigator.appName == "Netscape";
|
|
if (ns)
|
|
{
|
|
BrowseWidth = window.innerWidth;
|
|
BrowseHeight = window.innerHeight;
|
|
}
|
|
else
|
|
{
|
|
BrowseWidth = document.body.clientWidth;
|
|
BrowseHeight = document.body.clientHeight;
|
|
}
|
|
}
|
|
function browser_dimensions()
|
|
{
|
|
getInsideBrowse();
|
|
|
|
document.vicidial_form.JS_browser_width.value = BrowseWidth;
|
|
document.vicidial_form.JS_browser_height.value = BrowseHeight;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Request for allowable campaigns to populate the campaigns pull-down
|
|
function login_allowable_campaigns()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
logincampaign_query = "&user=" + document.vicidial_form.VD_login.value + "&pass=" + document.vicidial_form.VD_pass.value + "&ACTION=LogiNCamPaigns&format=html";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(logincampaign_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(logincampaign_query);
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById("LogiNCamPaigns").innerHTML = Nactiveext;
|
|
document.getElementById("LogiNReseT").innerHTML = "<INPUT TYPE=BUTTON VALUE=\"Atualizar Campanha List\" OnClick=\"login_allowable_campaigns()\">";
|
|
document.getElementById("VD_campaign").focus();
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
// -->
|
|
</script>
|
|
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
|
|
<script language="Javascript">
|
|
|
|
<!--
|
|
function browser_dimensions()
|
|
{
|
|
var nothing=0;
|
|
}
|
|
|
|
// -->
|
|
</script>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
if ($relogin == 'YES')
|
|
{
|
|
echo "<title>Agent web client: Re-Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Re-Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"><INPUT TYPE=BUTTON VALUE=\"Atualizar Campanha List\" OnClick=\"login_allowable_campaigns()\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if ($user_login_first == 1)
|
|
{
|
|
if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) )
|
|
{
|
|
echo "<title>Agent web client: Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
#echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>Login do Usuário</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login da Campanha </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
$stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01005',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$phone_login=$row[0];
|
|
$phone_pass=$row[1];
|
|
|
|
echo "<title>Agent web client: Login</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
echo "<title>Agent web client: Login do Telefone</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login do Telefone </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{$fp = fopen ("./vicidial_auth_entries.txt", "a");}
|
|
$VDloginDISPLAY=0;
|
|
|
|
if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01006',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
if($auth>0)
|
|
{
|
|
$login=strtoupper($VD_login);
|
|
$password=strtoupper($VD_pass);
|
|
##### grab the full name of the agent
|
|
$stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override,alter_custphone_override,alert_enabled,agent_shift_enforcement_override,shift_override_flag,allow_alerts,closer_campaigns,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_users where user='$VD_login' and pass='$VD_pass'";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01007',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGfullname = $row[0];
|
|
$user_level = $row[1];
|
|
$VU_hotkeys_active = $row[2];
|
|
$VU_agent_choose_ingroups = $row[3];
|
|
$VU_scheduled_callbacks = $row[4];
|
|
$agentonly_callbacks = $row[5];
|
|
$agentcall_manual = $row[6];
|
|
$VU_vicidial_recording = $row[7];
|
|
$VU_vicidial_transfers = $row[8];
|
|
$VU_closer_default_blended = $row[9];
|
|
$VU_user_group = $row[10];
|
|
$VU_vicidial_recording_override = $row[11];
|
|
$VU_alter_custphone_override = $row[12];
|
|
$VU_alert_enabled = $row[13];
|
|
$VU_agent_shift_enforcement_override = $row[14];
|
|
$VU_shift_override_flag = $row[15];
|
|
$VU_allow_alerts = $row[16];
|
|
$VU_closer_campaigns = $row[17];
|
|
$VU_agent_choose_territories = $row[18];
|
|
$VU_custom_one = $row[19];
|
|
$VU_custom_two = $row[20];
|
|
$VU_custom_three = $row[21];
|
|
$VU_custom_four = $row[22];
|
|
$VU_custom_five = $row[23];
|
|
|
|
if ( ($VU_alert_enabled > 0) and ($VU_allow_alerts > 0) ) {$VU_alert_enabled = 'ON';}
|
|
else {$VU_alert_enabled = 'OFF';}
|
|
$AgentAlert_allowed = $VU_allow_alerts;
|
|
|
|
### Gather timeclock and shift enforcement restriction settings
|
|
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$forced_timeclock_login = $row[0];
|
|
$shift_enforcement = $row[1];
|
|
$LOGgroup_shiftsSQL = eregi_replace(' ','',$row[2]);
|
|
$LOGgroup_shiftsSQL = eregi_replace(' ',"','",$LOGgroup_shiftsSQL);
|
|
$LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')";
|
|
$agent_status_viewable_groups = $row[3];
|
|
$agent_status_viewable_groupsSQL = eregi_replace(' ','',$agent_status_viewable_groups);
|
|
$agent_status_viewable_groupsSQL = eregi_replace(' ',"','",$agent_status_viewable_groupsSQL);
|
|
$agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')";
|
|
$agent_status_view = 0;
|
|
if (strlen($agent_status_viewable_groups) > 2)
|
|
{$agent_status_view = 1;}
|
|
$agent_status_view_time=0;
|
|
if ($row[4] == 'Y')
|
|
{$agent_status_view_time=1;}
|
|
|
|
### BEGIN - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) )
|
|
{
|
|
$last_agent_event='';
|
|
$HHMM = date("Hi");
|
|
$HHteod = substr($timeclock_end_of_day,0,2);
|
|
$MMteod = substr($timeclock_end_of_day,2,2);
|
|
|
|
if ($HHMM < $timeclock_end_of_day)
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));}
|
|
else
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));}
|
|
|
|
$EoDdate = date("Y-m-d H:i:s", $EoD);
|
|
|
|
##### grab timeclock logged-in time for each user #####
|
|
$stmt="SELECT event from vicidial_timeclock_log where user='$VD_login' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01053',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$events_to_parse = mysql_num_rows($rslt);
|
|
if ($events_to_parse > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$last_agent_event = $rowx[0];
|
|
}
|
|
if ($DB>0) {echo "|$stmt|$events_to_parse|$last_agent_event|";}
|
|
if ( (strlen($last_agent_event)<2) or (ereg('LOGOUT',$last_agent_event)) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "É necessário efetuar login AO PRIMEIRO TIMECLOCK<BR>";
|
|
}
|
|
}
|
|
### END - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
|
|
### BEGIN - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
|
|
if ( ( (ereg("START|ALL",$shift_enforcement)) and (!ereg("OFF",$VU_agent_shift_enforcement_override)) ) or (ereg("START|ALL",$VU_agent_shift_enforcement_override)) )
|
|
{
|
|
$shift_ok=0;
|
|
if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "ERRO: Não existem Shifts activado para o Grupo de Usuários<BR>";
|
|
}
|
|
else
|
|
{
|
|
$HHMM = date("Hi");
|
|
$wday = date("w");
|
|
|
|
$stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$shifts_to_print = mysql_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ( ($shifts_to_print > $o) and ($shift_ok < 1) )
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$shift_id = $rowx[0];
|
|
$shift_start_time = $rowx[1];
|
|
$shift_length = $rowx[2];
|
|
$shift_weekdays = $rowx[3];
|
|
|
|
if (eregi("$wday",$shift_weekdays))
|
|
{
|
|
$HHshift_length = substr($shift_length,0,2);
|
|
$MMshift_length = substr($shift_length,3,2);
|
|
$HHshift_start_time = substr($shift_start_time,0,2);
|
|
$MMshift_start_time = substr($shift_start_time,2,2);
|
|
$HHshift_end_time = ($HHshift_length + $HHshift_start_time);
|
|
$MMshift_end_time = ($MMshift_length + $MMshift_start_time);
|
|
if ($MMshift_end_time > 59)
|
|
{
|
|
$MMshift_end_time = ($MMshift_end_time - 60);
|
|
$HHshift_end_time++;
|
|
}
|
|
if ($HHshift_end_time > 23)
|
|
{$HHshift_end_time = ($HHshift_end_time - 24);}
|
|
$HHshift_end_time = sprintf("%02s", $HHshift_end_time);
|
|
$MMshift_end_time = sprintf("%02s", $MMshift_end_time);
|
|
$shift_end_time = "$HHshift_end_time$MMshift_end_time";
|
|
|
|
if (
|
|
( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or
|
|
( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or
|
|
( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) )
|
|
)
|
|
{$shift_ok++;}
|
|
}
|
|
$o++;
|
|
}
|
|
|
|
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "ERRO: Você não tem permissão para iniciar sessão no para fora do seu turno<BR>";
|
|
}
|
|
}
|
|
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) and ($VDloginDISPLAY > 0) )
|
|
{
|
|
$VDdisplayMESSAGE.= "<BR><BR>GERENTE Override:<BR>\n";
|
|
$VDdisplayMESSAGE.= "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=MGR_override VALUE=\"1\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=relogin VALUE=\"YES\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=VD_login VALUE=\"$VD_login\">\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=HIDDEN NAME=VD_pass VALUE=\"$VD_pass\">\n";
|
|
$VDdisplayMESSAGE.= "GerenteLogin: <INPUT TYPE=TEXT NAME=\"MGR_login$loginDATE\" SIZE=10 maxlength=20><br>\n";
|
|
$VDdisplayMESSAGE.= "GerenteSenha: <INPUT TYPE=PASSWORD NAME=\"MGR_pass$loginDATE\" SIZE=10 maxlength=20><br>\n";
|
|
$VDdisplayMESSAGE.= "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></FORM>\n";
|
|
}
|
|
}
|
|
### END - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
|
|
|
|
|
|
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|GOOD|$date|$VD_login|$VD_pass|$ip|$browser|$LOGfullname|\n");
|
|
fclose($fp);
|
|
}
|
|
$user_abb = "$VD_login$VD_login$VD_login$VD_login";
|
|
while ( (strlen($user_abb) > 4) and ($forever_stop < 200) )
|
|
{$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;}
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01008',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$LOGallowed_campaigns =$row[0];
|
|
|
|
if ( (!eregi(" $VD_campaign ",$LOGallowed_campaigns)) and (!eregi("ALL-CAMPAIGNS",$LOGallowed_campaigns)) )
|
|
{
|
|
echo "<title>Agent web client: Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, you are not allowed to login to this campaign: $VD_campaign</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Senha: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campanha: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
##### check to see that the campaign is active
|
|
$stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01009',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$CAMPactive=$row[0];
|
|
if($CAMPactive>0)
|
|
{
|
|
if ($TEST_all_statuses > 0) {$selectableSQL = '';}
|
|
else {$selectableSQL = "selectable='Y' and";}
|
|
$VARstatuses='';
|
|
$VARstatusnames='';
|
|
##### grab the statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_statuses WHERE $selectableSQL status != 'NEW' order by status limit 50;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01010',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $VD_statuses_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
}
|
|
|
|
##### grab the campaign-specific statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name FROM vicidial_campaign_statuses WHERE $selectableSQL status != 'NEW' and campaign_id='$VD_campaign' order by status limit 80;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01011',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_camp = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$statuses[$i] =$row[0];
|
|
$status_names[$i] =$row[1];
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp);
|
|
$VARstatuses = substr("$VARstatuses", 0, -1);
|
|
$VARstatusnames = substr("$VARstatusnames", 0, -1);
|
|
|
|
##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01012',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$HK_statuses_camp = mysql_num_rows($rslt);
|
|
$w=0;
|
|
$HKboxA='';
|
|
$HKboxB='';
|
|
$HKboxC='';
|
|
while ($w < $HK_statuses_camp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$HKhotkey[$w] =$row[0];
|
|
$HKstatus[$w] =$row[1];
|
|
$HKstatus_name[$w] =$row[2];
|
|
$HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',";
|
|
$HKstatuses = "$HKstatuses'$HKstatus[$w]',";
|
|
$HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',";
|
|
if ($w < 3)
|
|
{$HKboxA = "$HKboxA <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ( ($w >= 3) and ($w < 6) )
|
|
{$HKboxB = "$HKboxB <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
if ($w >= 6)
|
|
{$HKboxC = "$HKboxC <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<BR>";}
|
|
$w++;
|
|
}
|
|
$HKhotkeys = substr("$HKhotkeys", 0, -1);
|
|
$HKstatuses = substr("$HKstatuses", 0, -1);
|
|
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
|
|
|
##### grab the campaign settings
|
|
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$park_ext = $row[0];
|
|
$park_file_name = $row[1];
|
|
$web_form_address = stripslashes($row[2]);
|
|
$allow_closers = $row[3];
|
|
$auto_dial_level = $row[4];
|
|
$dial_timeout = $row[5];
|
|
$dial_prefix = $row[6];
|
|
$campaign_cid = $row[7];
|
|
$campaign_vdad_exten = $row[8];
|
|
$campaign_rec_exten = $row[9];
|
|
$campaign_recording = $row[10];
|
|
$campaign_rec_filename = $row[11];
|
|
$campaign_script = $row[12];
|
|
$get_call_launch = $row[13];
|
|
$campaign_am_message_exten = '8320';
|
|
$xferconf_a_dtmf = $row[15];
|
|
$xferconf_a_number = $row[16];
|
|
$xferconf_b_dtmf = $row[17];
|
|
$xferconf_b_number = $row[18];
|
|
$alt_number_dialing = $row[19];
|
|
$VC_scheduled_callbacks = $row[20];
|
|
$wrapup_seconds = $row[21];
|
|
$wrapup_message = $row[22];
|
|
$closer_campaigns = $row[23];
|
|
$use_internal_dnc = $row[24];
|
|
$allcalls_delay = $row[25];
|
|
$omit_phone_code = $row[26];
|
|
$agent_pause_codes_active = $row[27];
|
|
$no_hopper_leads_logins = $row[28];
|
|
$campaign_allow_inbound = $row[29];
|
|
$manual_dial_list_id = $row[30];
|
|
$default_xfer_group = $row[31];
|
|
$xfer_groups = $row[32];
|
|
$disable_alter_custphone = $row[33];
|
|
$display_queue_count = $row[34];
|
|
$manual_dial_filter = $row[35];
|
|
$CopY_tO_ClipboarD = $row[36];
|
|
$use_campaign_dnc = $row[37];
|
|
$three_way_call_cid = $row[38];
|
|
$dial_method = $row[39];
|
|
$three_way_dial_prefix = $row[40];
|
|
$web_form_target = $row[41];
|
|
$vtiger_screen_login = $row[42];
|
|
$agent_allow_group_alias = $row[43];
|
|
$default_group_alias = $row[44];
|
|
$quick_transfer_button = $row[45];
|
|
$prepopulate_transfer_preset = $row[46];
|
|
$view_calls_in_queue = $row[47];
|
|
$view_calls_in_queue_launch = $row[48];
|
|
$call_requeue_button = $row[49];
|
|
$pause_after_each_call = $row[50];
|
|
$no_hopper_dialing = $row[51];
|
|
$agent_dial_owner_only = $row[52];
|
|
$agent_display_dialable_leads = $row[53];
|
|
$web_form_address_two = $row[54];
|
|
$agent_select_territories = $row[55];
|
|
$crm_popup_login = $row[56];
|
|
$crm_login_address = $row[57];
|
|
$timer_action = $row[58];
|
|
$timer_action_message = $row[59];
|
|
$timer_action_seconds = $row[60];
|
|
$start_call_url = $row[61];
|
|
$dispo_call_url = $row[62];
|
|
$xferconf_c_number = $row[63];
|
|
$xferconf_d_number = $row[64];
|
|
$xferconf_e_number = $row[65];
|
|
|
|
if ($user_territories_active < 1)
|
|
{$agent_select_territories = 0;}
|
|
if (preg_match("/Y/",$agent_select_territories))
|
|
{$agent_select_territories=1;}
|
|
else
|
|
{$agent_select_territories=0;}
|
|
|
|
if (preg_match("/Y/",$agent_display_dialable_leads))
|
|
{$agent_display_dialable_leads=1;}
|
|
else
|
|
{$agent_display_dialable_leads=0;}
|
|
|
|
if (preg_match("/Y/",$no_hopper_dialing))
|
|
{$no_hopper_dialing=1;}
|
|
else
|
|
{$no_hopper_dialing=0;}
|
|
|
|
if ( (preg_match("/Y/",$call_requeue_button)) and ($auto_dial_level > 0) )
|
|
{$call_requeue_button=1;}
|
|
else
|
|
{$call_requeue_button=0;}
|
|
|
|
if ( (preg_match("/AUTO/",$view_calls_in_queue_launch)) and ($auto_dial_level > 0) )
|
|
{$view_calls_in_queue_launch=1;}
|
|
else
|
|
{$view_calls_in_queue_launch=0;}
|
|
|
|
if ( (!preg_match("/NONE/",$view_calls_in_queue)) and ($auto_dial_level > 0) )
|
|
{$view_calls_in_queue=1;}
|
|
else
|
|
{$view_calls_in_queue=0;}
|
|
|
|
if (preg_match("/Y/",$pause_after_each_call))
|
|
{$dispo_check_all_pause=1;}
|
|
|
|
$quick_transfer_button_enabled=0;
|
|
if (preg_match("/IN_GROUP|PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$quick_transfer_button))
|
|
{$quick_transfer_button_enabled=1;}
|
|
|
|
$preset_populate='';
|
|
$prepopulate_transfer_preset_enabled=0;
|
|
if (preg_match("/PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$prepopulate_transfer_preset))
|
|
{
|
|
$prepopulate_transfer_preset_enabled=1;
|
|
if (preg_match("/PRESET_1/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_a_number;}
|
|
if (preg_match("/PRESET_2/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_b_number;}
|
|
if (preg_match("/PRESET_3/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_c_number;}
|
|
if (preg_match("/PRESET_4/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_d_number;}
|
|
if (preg_match("/PRESET_5/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_e_number;}
|
|
}
|
|
|
|
$default_group_alias_cid='';
|
|
if (strlen($default_group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$default_group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01055',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidnum_ct = mysql_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$default_group_alias_cid = $row[0];
|
|
}
|
|
}
|
|
|
|
$stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VD_campaign' and user='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidogwv = mysql_num_rows($rslt);
|
|
if ($VDIG_cidogwv > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$default_web_vars = $row[0];
|
|
}
|
|
|
|
if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) )
|
|
{
|
|
$campaign_recording = $VU_vicidial_recording_override;
|
|
echo "<!-- USER RECORDING OVERRIDE: |$VU_vicidial_recording_override|$campaign_recording| -->\n";
|
|
}
|
|
if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
|
|
{$scheduled_callbacks='1';}
|
|
if ($VU_vicidial_recording=='0')
|
|
{$campaign_recording='NEVER';}
|
|
if ($VU_alter_custphone_override=='ALLOW_ALTER')
|
|
{$disable_alter_custphone='N';}
|
|
if (strlen($three_way_dial_prefix) < 1)
|
|
{$three_way_dial_prefix = $dial_prefix ;}
|
|
if ($alt_number_dialing=='Y')
|
|
{$alt_phone_dialing='1';}
|
|
else
|
|
{
|
|
$alt_phone_dialing='0';
|
|
$DefaulTAlTDiaL='0';
|
|
}
|
|
if ($display_queue_count=='N')
|
|
{$callholdstatus='0';}
|
|
if ( ($dial_method == 'INBOUND_MAN') or ($outbound_autodial_active < 1) )
|
|
{$VU_closer_default_blended=0;}
|
|
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
if ( (ereg('Y',$agent_pause_codes_active)) or (ereg('FORCE',$agent_pause_codes_active)) )
|
|
{
|
|
##### grab the pause codes for this campaign
|
|
$stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 50;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01014',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_pause_codes = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_pause_codes)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$pause_codes[$i] =$row[0];
|
|
$pause_code_names[$i] =$row[1];
|
|
$VARpause_codes = "$VARpause_codes'$pause_codes[$i]',";
|
|
$VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes);
|
|
$VARpause_codes = substr("$VARpause_codes", 0, -1);
|
|
$VARpause_code_names = substr("$VARpause_code_names", 0, -1);
|
|
}
|
|
|
|
##### grab the inbound groups to choose from if campaign contains CLOSER
|
|
$VARingroups="''";
|
|
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
|
|
{
|
|
$VARingroups='';
|
|
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 600;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01015',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$closer_ct = mysql_num_rows($rslt);
|
|
$INgrpCT=0;
|
|
while ($INgrpCT < $closer_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_groups[$INgrpCT] =$row[0];
|
|
$VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',";
|
|
$INgrpCT++;
|
|
}
|
|
$VARingroups = substr("$VARingroups", 0, -1);
|
|
}
|
|
else
|
|
{$closer_campaigns = "''";}
|
|
|
|
##### gather territory listings for this agent if select territories is enabled
|
|
$VARterritories='';
|
|
if ($agent_select_territories > 0)
|
|
{
|
|
$stmt="SELECT territory from vicidial_user_territories where user='$VD_login';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01062',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$territory_ct = mysql_num_rows($rslt);
|
|
$territoryCT=0;
|
|
while ($territoryCT < $territory_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$territories[$territoryCT] =$row[0];
|
|
$VARterritories = "$VARterritories'$territories[$territoryCT]',";
|
|
$territoryCT++;
|
|
}
|
|
$VARterritories = substr("$VARterritories", 0, -1);
|
|
echo "<!-- $territory_ct $territoryCT |$stmt| -->\n";
|
|
}
|
|
|
|
##### grab the allowable inbound groups to choose from for transfer options
|
|
$xfer_groups = preg_replace("/^ | -$/","",$xfer_groups);
|
|
$xfer_groups = preg_replace("/ /","','",$xfer_groups);
|
|
$xfer_groups = "'$xfer_groups'";
|
|
$VARxfergroups="''";
|
|
if ($allow_closers == 'Y')
|
|
{
|
|
$VARxfergroups='';
|
|
$stmt="select group_id,group_name from vicidial_inbound_groups where active = 'Y' and group_id IN($xfer_groups) order by group_id limit 600;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01016',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$xfer_ct = mysql_num_rows($rslt);
|
|
$XFgrpCT=0;
|
|
while ($XFgrpCT < $xfer_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$VARxfergroups = "$VARxfergroups'$row[0]',";
|
|
$VARxfergroupsnames = "$VARxfergroupsnames'$row[1]',";
|
|
if ($row[0] == "$default_xfer_group") {$default_xfer_group_name = $row[1];}
|
|
$XFgrpCT++;
|
|
}
|
|
$VARxfergroups = substr("$VARxfergroups", 0, -1);
|
|
$VARxfergroupsnames = substr("$VARxfergroupsnames", 0, -1);
|
|
}
|
|
|
|
if (ereg('Y',$agent_allow_group_alias))
|
|
{
|
|
##### grab the active group aliases
|
|
$stmt="SELECT group_alias_id,group_alias_name,caller_id_number FROM groups_alias WHERE active='Y' order by group_alias_id limit 1000;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01054',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_group_aliases = mysql_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_group_aliases)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_alias_id[$i] = $row[0];
|
|
$group_alias_name[$i] = $row[1];
|
|
$caller_id_number[$i] = $row[2];
|
|
$VARgroup_alias_ids = "$VARgroup_alias_ids'$group_alias_id[$i]',";
|
|
$VARgroup_alias_names = "$VARgroup_alias_names'$group_alias_name[$i]',";
|
|
$VARcaller_id_numbers = "$VARcaller_id_numbers'$caller_id_number[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_group_aliases_ct = ($VD_group_aliases_ct+$VD_group_aliases);
|
|
$VARgroup_alias_ids = substr("$VARgroup_alias_ids", 0, -1);
|
|
$VARgroup_alias_names = substr("$VARgroup_alias_names", 0, -1);
|
|
$VARcaller_id_numbers = substr("$VARcaller_id_numbers", 0, -1);
|
|
}
|
|
|
|
##### grab the number of leads in the hopper for this campaign
|
|
$stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01017',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_leads_to_call = $row[0];
|
|
echo "<!-- $campaign_leads_to_call - Contatos restantes na lista de discagem -->\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "A campanha não está ativa, por favor tente novamente<BR>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|FAIL|$date|$VD_login|$VD_pass|$ip|$browser|\n");
|
|
fclose($fp);
|
|
}
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = "Usuário incorreto, por favor tente novamente<BR>";
|
|
}
|
|
}
|
|
if ($VDloginDISPLAY)
|
|
{
|
|
echo "<title>Agent web client: Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "<CENTER><BR><B>$VDdisplayMESSAGE</B><BR><BR>";
|
|
echo "<TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login da Campanha </TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Usuário: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Campanha: </TD>";
|
|
echo "<TD ALIGN=LEFT><span id=\"LogiNCamPaigns\">$camp_form_code</span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
$original_phone_login = $phone_login;
|
|
|
|
# code for parsing load-balanced agent phone allocation where agent interface
|
|
# will send multiple phones-table logins so that the script can determine the
|
|
# server that has the fewest agents logged into it.
|
|
# login: ca101,cb101,cc101
|
|
$alias_found=0;
|
|
$stmt="select count(*) from phones_alias where alias_id = '$phone_login';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01018',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$alias_ct = mysql_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alias_found = "$row[0]";
|
|
}
|
|
if ($alias_found > 0)
|
|
{
|
|
$stmt="select alias_name,logins_list from phones_alias where alias_id = '$phone_login' limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01019',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$alias_ct = mysql_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$alias_name = "$row[0]";
|
|
$phone_login = "$row[1]";
|
|
}
|
|
}
|
|
|
|
$pa=0;
|
|
if ( (eregi(',',$phone_login)) and (strlen($phone_login) > 2) )
|
|
{
|
|
$phoneSQL = "(";
|
|
$phones_auto = explode(',',$phone_login);
|
|
$phones_auto_ct = count($phones_auto);
|
|
while($pa < $phones_auto_ct)
|
|
{
|
|
if ($pa > 0)
|
|
{$phoneSQL .= " or ";}
|
|
$desc = ($phones_auto_ct - $pa); # traverse in reverse order
|
|
$phoneSQL .= "(login='$phones_auto[$desc]' and pass='$phone_pass')";
|
|
$pa++;
|
|
}
|
|
$phoneSQL .= ")";
|
|
}
|
|
else {$phoneSQL = "login='$phone_login' and pass='$phone_pass'";}
|
|
|
|
$authphone=0;
|
|
#$stmt="SELECT count(*) from phones where $phoneSQL and active = 'Y';";
|
|
$stmt="SELECT count(*) from phones,servers where $phoneSQL and phones.active = 'Y' and active_agent_login_server='Y' and phones.server_ip=servers.server_ip;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01020',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$authphone=$row[0];
|
|
if (!$authphone)
|
|
{
|
|
echo "<title>Agent web client: Login do Telefone Error</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<FORM NAME=vicidial_form ID=vicidial_form ACTION=\"$agcPAGE\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_login VALUE=\"$VD_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_pass VALUE=\"$VD_pass\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=VD_campaign VALUE=\"$VD_campaign\">\n";
|
|
echo "<BR><BR><BR><CENTER><TABLE WIDTH=460 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"$MAIN_COLOR\"><TR BGCOLOR=WHITE>";
|
|
echo "<TD ALIGN=LEFT VALIGN=BOTTOM><IMG SRC=\"../agc/images/vdc_tab_vicidial.gif\" Border=0></TD>";
|
|
echo "<TD ALIGN=CENTER VALIGN=MIDDLE> Login Error</TD>";
|
|
echo "</TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><font size=1> <BR><FONT SIZE=3>Desculpe seu login de telefone e senha não estão ativos nesta campanha, por favor tente novamente: <BR> </TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Login do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=TEXT NAME=phone_login SIZE=10 maxlength=20 VALUE=\"$phone_login\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>Senha do Telefone: </TD>";
|
|
echo "<TD ALIGN=LEFT><INPUT TYPE=PASSWORD NAME=phone_pass SIZE=10 maxlength=20 VALUE=\"$phone_pass\"></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2><font size=1><BR>VERSÃO: $version CONFIGURAÇÃO: $build</TD></TR>\n";
|
|
echo "</TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
### go through the entered phones to figure out which server has fewest agents
|
|
### logged in and use that phone login account
|
|
if ($pa > 0)
|
|
{
|
|
$pb=0;
|
|
$pb_login='';
|
|
$pb_server_ip='';
|
|
$pb_count=0;
|
|
$pb_log='';
|
|
while($pb < $phones_auto_ct)
|
|
{
|
|
### find the server_ip of each phone_login
|
|
$stmtx="SELECT server_ip from phones where login = '$phones_auto[$pb]';";
|
|
if ($DB) {echo "|$stmtx|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmtx, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01021',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowx=mysql_fetch_row($rslt);
|
|
|
|
### get number of agents logged in to each server
|
|
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01022',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
### find out whether the server is set to active
|
|
$stmt="SELECT count(*) from servers where server_ip = '$rowx[0]' and active='Y' and active_agent_login_server='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01023',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowy=mysql_fetch_row($rslt);
|
|
|
|
### find out whether the server_updater is running
|
|
$stmt="SELECT count(*) from server_updater where server_ip = '$rowx[0]' and last_update > '$past_minutes_date';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01024',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowz=mysql_fetch_row($rslt);
|
|
|
|
$pb_log .= "$phones_auto[$pb]|$rowx[0]|$row[0]|$rowy[0]|$rowz[0]| ";
|
|
|
|
if ( ($rowy[0] > 0) && ($rowz[0] > 0) )
|
|
{
|
|
if ( ($pb_count >= $row[0]) || (strlen($pb_server_ip) < 4) )
|
|
{
|
|
$pb_count=$row[0];
|
|
$pb_server_ip=$rowx[0];
|
|
$phone_login=$phones_auto[$pb];
|
|
}
|
|
}
|
|
$pb++;
|
|
}
|
|
echo "<!-- Telefones balance selection: $phone_login|$pb_server_ip|$past_minutes_date| |$pb_log -->\n";
|
|
}
|
|
echo "<title>Agent web client</title>\n";
|
|
$stmt="SELECT extension,dialplan_number,voicemail_id,phone_ip,computer_ip,server_ip,login,pass,status,active,phone_type,fullname,company,picture,messages,old_messages,protocol,local_gmt,ASTmgrUSERNAME,ASTmgrSECRET,login_user,login_pass,login_campaign,park_on_extension,conf_on_extension,VICIDIAL_park_on_extension,VICIDIAL_park_on_filename,monitor_prefix,recording_exten,voicemail_exten,voicemail_dump_exten,ext_context,dtmf_send_extension,call_out_number_group,client_browser,install_directory,local_web_callerID_URL,VICIDIAL_web_URL,AGI_call_logging_enabled,user_switching_enabled,conferencing_enabled,admin_hangup_enabled,admin_hijack_enabled,admin_monitor_enabled,call_parking_enabled,updater_check_enabled,AFLogging_enabled,QUEUE_ACTION_enabled,CallerID_popup_enabled,voicemail_button_enabled,enable_fast_refresh,fast_refresh_rate,enable_persistant_mysql,auto_dial_next_number,VDstop_rec_after_each_call,DBX_server,DBX_database,DBX_user,DBX_pass,DBX_port,DBY_server,DBY_database,DBY_user,DBY_pass,DBY_port,outbound_cid,enable_sipsak_messages,email,template_id,conf_override,phone_context,phone_ring_timeout,conf_secret from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01025',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$extension=$row[0];
|
|
$dialplan_number=$row[1];
|
|
$voicemail_id=$row[2];
|
|
$phone_ip=$row[3];
|
|
$computer_ip=$row[4];
|
|
$server_ip=$row[5];
|
|
$login=$row[6];
|
|
$pass=$row[7];
|
|
$status=$row[8];
|
|
$active=$row[9];
|
|
$phone_type=$row[10];
|
|
$fullname=$row[11];
|
|
$company=$row[12];
|
|
$picture=$row[13];
|
|
$messages=$row[14];
|
|
$old_messages=$row[15];
|
|
$protocol=$row[16];
|
|
$local_gmt=$row[17];
|
|
$ASTmgrUSERNAME=$row[18];
|
|
$ASTmgrSECRET=$row[19];
|
|
$login_user=$row[20];
|
|
$login_pass=$row[21];
|
|
$login_campaign=$row[22];
|
|
$park_on_extension=$row[23];
|
|
$conf_on_extension=$row[24];
|
|
$VICIDiaL_park_on_extension=$row[25];
|
|
$VICIDiaL_park_on_filename=$row[26];
|
|
$monitor_prefix=$row[27];
|
|
$recording_exten=$row[28];
|
|
$voicemail_exten=$row[29];
|
|
$voicemail_dump_exten=$row[30];
|
|
$ext_context=$row[31];
|
|
$dtmf_send_extension=$row[32];
|
|
$call_out_number_group=$row[33];
|
|
$client_browser=$row[34];
|
|
$install_directory=$row[35];
|
|
$local_web_callerID_URL=$row[36];
|
|
$VICIDiaL_web_URL=$row[37];
|
|
$AGI_call_logging_enabled=$row[38];
|
|
$user_switching_enabled=$row[39];
|
|
$conferencing_enabled=$row[40];
|
|
$admin_hangup_enabled=$row[41];
|
|
$admin_hijack_enabled=$row[42];
|
|
$admin_monitor_enabled=$row[43];
|
|
$call_parking_enabled=$row[44];
|
|
$updater_check_enabled=$row[45];
|
|
$AFLogging_enabled=$row[46];
|
|
$QUEUE_ACTION_enabled=$row[47];
|
|
$CallerID_popup_enabled=$row[48];
|
|
$voicemail_button_enabled=$row[49];
|
|
$enable_fast_refresh=$row[50];
|
|
$fast_refresh_rate=$row[51];
|
|
$enable_persistant_mysql=$row[52];
|
|
$auto_dial_next_number=$row[53];
|
|
$VDstop_rec_after_each_call=$row[54];
|
|
$DBX_server=$row[55];
|
|
$DBX_database=$row[56];
|
|
$DBX_user=$row[57];
|
|
$DBX_pass=$row[58];
|
|
$DBX_port=$row[59];
|
|
$outbound_cid=$row[65];
|
|
$enable_sipsak_messages=$row[66];
|
|
|
|
$no_empty_session_warnings=0;
|
|
if ($phone_login == 'nophone')
|
|
{
|
|
$no_empty_session_warnings=1;
|
|
}
|
|
if ($PhonESComPIP == '1')
|
|
{
|
|
if (strlen($computer_ip) < 4)
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01026',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
if ($PhonESComPIP == '2')
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01027',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
if ($clientDST)
|
|
{
|
|
$local_gmt = ($local_gmt + $isdst);
|
|
}
|
|
if ($protocol == 'EXTERNAL')
|
|
{
|
|
$protocol = 'Local';
|
|
$extension = "$dialplan_number$AT$ext_context";
|
|
}
|
|
$SIP_user = "$protocol/$extension";
|
|
$SIP_user_DiaL = "$protocol/$extension";
|
|
if ( (ereg('8300',$dialplan_number)) and (strlen($dialplan_number)<5) and ($protocol == 'Local') )
|
|
{
|
|
$SIP_user = "$protocol/$extension$VD_login";
|
|
}
|
|
|
|
$stmt="SELECT asterisk_version from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01028',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$asterisk_version=$row[0];
|
|
|
|
# If a park extension is not set, use the default one
|
|
if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) )
|
|
{
|
|
$VICIDiaL_park_on_extension = "$park_ext";
|
|
$VICIDiaL_park_on_filename = "$park_file_name";
|
|
echo "<!-- ESPERA CUSTOMIZADA: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
}
|
|
echo "<!-- ESPERA PADRÃO: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
|
|
# If a web form address is not set, use the default one
|
|
if (strlen($web_form_address)>0)
|
|
{
|
|
$VICIDiaL_web_form_address = "$web_form_address";
|
|
echo "<!-- WEB FORM CUSTOMIZADO: |$VICIDiaL_web_form_address| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address = "$VICIDiaL_web_URL";
|
|
print "<!-- WEB FORM PADRAO: |$VICIDiaL_web_form_address| -->\n";
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
}
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
# If a web form address two is not set, use the first one
|
|
if (strlen($web_form_address_two)>0)
|
|
{
|
|
$VICIDiaL_web_form_address_two = "$web_form_address_two";
|
|
echo "<!-- WEB FORM CUSTOMIZADO 2: |$VICIDiaL_web_form_address_two| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address_two = "$VICIDiaL_web_form_address";
|
|
echo "<!-- WEB FORM PADRAO 2: |$VICIDiaL_web_form_address_two| -->\n";
|
|
$VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two);
|
|
}
|
|
$VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two);
|
|
|
|
# If closers are allowedligadothis campaign
|
|
if ($allow_closers=="Y")
|
|
{
|
|
$VICIDiaL_allow_closers = 1;
|
|
echo "<!-- A CAMPANHA PERMITE CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_allow_closers = 0;
|
|
echo "<!-- A CAMPANHA NAO PERMITE CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
|
|
|
|
$session_ext = eregi_replace("[^a-z0-9]", "", $extension);
|
|
if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);}
|
|
$session_rand = (rand(1,9999999) + 10000000);
|
|
$session_name = "$StarTtimE$US$session_ext$session_rand";
|
|
|
|
if ($webform_sessionname)
|
|
{$webform_sessionname = "&session_name=$session_name";}
|
|
else
|
|
{$webform_sessionname = '';}
|
|
|
|
$stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01029',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01030',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
if ( ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) )
|
|
{
|
|
### insert an entry into the user log for the login event
|
|
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group')";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01031',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly
|
|
$stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01032',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$prev_login_ct = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $prev_login_ct)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id =$row[0];
|
|
$i++;
|
|
}
|
|
if ($prev_login_ct > 0)
|
|
{echo "<!-- USAR SALA DE CONFERÊNCIA ANTERIOR - $session_id - $NOW_TIME - $SIP_user -->\n";}
|
|
else
|
|
{
|
|
##### grab the next available vicidial_conference room and reserve it
|
|
$stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$server_ip' and ((extension='') or (extension is null));";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01033',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_conferences set extension='$SIP_user', leave_3way='0' where server_ip='$server_ip' and ((extension='') or (extension is null)) limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01034',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="SELECT conf_exten from vicidial_conferences where server_ip='$server_ip' and ( (extension='$SIP_user') or (extension='$VD_login') );";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01035',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysql_fetch_row($rslt);
|
|
$session_id = $row[0];
|
|
}
|
|
echo "<!-- USAR NOVA SALA DE CONFERÊNCIA - $session_id - $NOW_TIME - $SIP_user -->\n";
|
|
}
|
|
|
|
### mark leads that were not dispositioned during previous calls as ERI
|
|
$stmt="UPDATE vicidial_list set status='ERI', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01036',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- FILA inversa ANTIGA e ATIVA: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01037',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- Fila inversa ANTIGA e ATIVA da lista de discagem: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01038',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- gravações antigas dos agentes do Vicidial excluídas: |$affected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_inbound_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01039',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- old vicidial_live_inbound_agents records cleared: |$affected_rows| -->\n";
|
|
|
|
# echo "<B>You have logged in as user: $VD_loginligadophone: $SIP_userpara a campanha: $VD_campaign</B><BR>\n";
|
|
$VICIDiaL_is_logged_in=1;
|
|
|
|
### set the callerID for manager middleware-app to connect the phone to the user
|
|
$SIqueryCID = "S$CIDdate$session_id";
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages FROM system_settings;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01040',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysql_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$vicidial_agent_disable = $row[6];
|
|
$allow_sipsak_messages = $row[7];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) )
|
|
{
|
|
$SIPSAK_prefix = 'LIN-';
|
|
echo "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
$SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate";
|
|
}
|
|
|
|
### insert a NOVO record to the vicidial_manager table to be processed
|
|
$stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $SIP_user_DiaL','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01041',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- call placed to session_id: $session_id from phone: $SIP_user $SIP_user_DiaL -->\n";
|
|
|
|
##### grab the campaign_weight and number of calls todayligadothat campaign for the agent
|
|
$stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vca_ct = mysql_num_rows($rslt);
|
|
if ($vca_ct > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_weight = $row[0];
|
|
$calls_today = $row[1];
|
|
$i++;
|
|
}
|
|
else
|
|
{
|
|
$campaign_weight = '0';
|
|
$calls_today = '0';
|
|
$stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- new vicidial_campaign_agents record inserted: |$affected_rows| -->\n";
|
|
}
|
|
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
echo "<!-- A campanha está habilitada com discagem automática: $auto_dial_level -->\n";
|
|
|
|
|
|
$closer_chooser_string='';
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME','Y','N');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- nova gravação de agente do vicidial inserida: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
echo "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
echo "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
|
|
|
|
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
|
|
{
|
|
print "<!-- CLOSER-type campaign -->\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
print "<!-- A campanha está definida com discagem manual: $auto_dial_level -->\n";
|
|
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME','N','N');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
echo "<!-- nova gravação de agente do vicidial inserida: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
echo "<!-- queue_log AGENTLOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
echo "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "<title>Agent web client: Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Desculpe, não existem registros na fila de discagem</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Senha: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campanha: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
if (strlen($session_id) < 1)
|
|
{
|
|
echo "<title>Agent web client: Login da Campanha</title>\n";
|
|
echo "</head>\n";
|
|
echo "<BODY BGCOLOR=WHITE MARGINHEIGHT=0 MARGINWIDTH=0 onResize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
echo "<A HREF=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\">Timeclock</A><BR>\n";
|
|
echo "<TABLE WIDTH=100%><TR><TD></TD>\n";
|
|
echo "<!-- ILPV -->\n";
|
|
echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP NOWRAP><a href=\"../agc_en/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">English <img src=\"../agc/images/en.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n";echo "<TD WIDTH=100 ALIGN=RIGHT VALIGN=TOP BGCOLOR=\"#CCFFCC\" NOWRAP><a href=\"../agc_br/vicidial.php?relogin=YES&VD_login=$VD_login&VD_campaign=$VD_campaign&phone_login=$phone_login&phone_pass=$phone_pass&VD_pass=$VD_pass\">Brazil <img src=\"../agc/images/br.gif\" BORDER=0 HEIGHT=14 WIDTH=20></a></TD>\n"; echo "</TR></TABLE>\n";
|
|
echo "<B>Sorry, there are no available sessions</B>\n";
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_height VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=JS_browser_width VALUE=\"\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_login VALUE=\"$phone_login\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=phone_pass VALUE=\"$phone_pass\">\n";
|
|
echo "Login: <INPUT TYPE=TEXT NAME=VD_login SIZE=10 maxlength=20 VALUE=\"$VD_login\">\n<br>";
|
|
echo "Senha: <INPUT TYPE=PASSWORD NAME=VD_pass SIZE=10 maxlength=20 VALUE=\"$VD_pass\"><br>\n";
|
|
echo "Campanha: <span id=\"LogiNCamPaigns\">$camp_form_code</span><br>\n";
|
|
echo "<INPUT TYPE=Submit NAME=ENVIAR VALUE=ENVIAR> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if (ereg('MSIE',$browser))
|
|
{
|
|
$useIE=1;
|
|
echo "<!-- client web browser used: MSIE |$browser|$useIE| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$useIE=0;
|
|
echo "<!-- client web browser used: W3C-Compliant |$browser|$useIE| -->\n";
|
|
}
|
|
|
|
$StarTtimE = date("U");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
##### Agent is going to log in so insert the vicidial_agent_log entry now
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01050',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($link);
|
|
$agent_log_id = mysql_insert_id($link);
|
|
echo "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
|
|
|
|
##### update vicidial_campaigns to show agent has logged in
|
|
$stmt="UPDATE vicidial_campaigns set campaign_logindate='$NOW_TIME' where campaign_id='$VD_campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01064',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VCaffected_rows = mysql_affected_rows($link);
|
|
echo "<!-- vicidial_campaigns campaign_logindate updated: |$VCaffected_rows|$NOW_TIME| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$StarTtimEpause = ($StarTtimE + 1);
|
|
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
|
|
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',serverid='$queuemetrics_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01063',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysql_affected_rows($linkB);
|
|
echo "<!-- queue_log PAUSEREASON LOGIN entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
mysql_close($linkB);
|
|
mysql_select_db("$VARDB_database", $link);
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01061',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VLAaffected_rows_update = mysql_affected_rows($link);
|
|
|
|
$stmt="UPDATE vicidial_users SET shift_override_flag='0' where user='$VD_login' and shift_override_flag='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01057',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VUaffected_rows = mysql_affected_rows($link);
|
|
|
|
$S='*';
|
|
$D_s_ip = explode('.', $server_ip);
|
|
if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
$server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S";
|
|
|
|
##### grab the datails of all active scripts in the system
|
|
$stmt="SELECT script_id,script_name FROM vicidial_scripts WHERE active='Y' order by script_id limit 1000;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01051',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$MM_scripts = mysql_num_rows($rslt);
|
|
$e=0;
|
|
while ($e < $MM_scripts)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$MMscriptid[$e] =$row[0];
|
|
$MMscriptname[$e] = urlencode($row[1]);
|
|
$MMscriptids = "$MMscriptids'$MMscriptid[$e]',";
|
|
$MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',";
|
|
$e++;
|
|
}
|
|
$MMscriptids = substr("$MMscriptids", 0, -1);
|
|
$MMscriptnames = substr("$MMscriptnames", 0, -1);
|
|
}
|
|
}
|
|
|
|
|
|
### SCREEN WIDTH AND HEIGHT CALCULATIONS ###
|
|
### DO NOT EDIT! ###
|
|
if ($stretch_dimensions > 0)
|
|
{
|
|
if ($agent_status_view < 1)
|
|
{
|
|
if ($JS_browser_width >= 510)
|
|
{$BROWSER_WIDTH = ($JS_browser_width - 80);}
|
|
}
|
|
else
|
|
{
|
|
if ($JS_browser_width >= 730)
|
|
{$BROWSER_WIDTH = ($JS_browser_width - 300);}
|
|
}
|
|
if ($JS_browser_height >= 340)
|
|
{$BROWSER_HEIGHT = ($JS_browser_height - 40);}
|
|
}
|
|
$MASTERwidth=($BROWSER_WIDTH - 340);
|
|
$MASTERheight=($BROWSER_HEIGHT - 200);
|
|
if ($MASTERwidth < 430) {$MASTERwidth = '430';}
|
|
if ($MASTERheight < 300) {$MASTERheight = '300';}
|
|
|
|
$CAwidth = ($MASTERwidth + 340); # 770 - cover all (none-in-session, customer hunngup, etc...)
|
|
$SBwidth = ($MASTERwidth + 331); # 761 - SideBar starting point
|
|
$MNwidth = ($MASTERwidth + 330); # 760 - main frame
|
|
$XFwidth = ($MASTERwidth + 320); # 750 - transfer/conference
|
|
$HCwidth = ($MASTERwidth + 310); # 740 - hotkeys and callbacks
|
|
$CQwidth = ($MASTERwidth + 300); # 730 - calls in queue listings
|
|
$AMwidth = ($MASTERwidth + 270); # 700 - preset-dial links
|
|
$SCwidth = ($MASTERwidth + 230); # 670 - live call segundos counter, sidebar link
|
|
$MUwidth = ($MASTERwidth + 180); # 610 - agent mute
|
|
$SSwidth = ($MASTERwidth + 176); # 606 - scroll script
|
|
$SDwidth = ($MASTERwidth + 170); # 600 - scroll script, customer data and calls-in-session
|
|
$HKwidth = ($MASTERwidth + 20); # 450 - Hotkeys button
|
|
$HSwidth = ($MASTERwidth + 1); # 431 - Header spacer
|
|
$CLwidth = ($MASTERwidth - 160); # 270 - Calls in queue link
|
|
|
|
$WRheight = ($MASTERheight + 160); # 460 - Warning boxes
|
|
$CQheight = ($MASTERheight + 140); # 440 - Calls in queue section
|
|
$SLheight = ($MASTERheight + 122); # 422 - SideBar link, Calls in queue link
|
|
$HKheight = ($MASTERheight + 105); # 405 - HotKey active Button
|
|
$AMheight = ($MASTERheight + 100); # 400 - Agent mute and preset dial links
|
|
$MBheight = ($MASTERheight + 65); # 365 - Manual Dial Buttons
|
|
$CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume control Buttons and agent status
|
|
$SSheight = ($MASTERheight + 31); # 331 - script content
|
|
$HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey
|
|
$BPheight = ($MASTERheight - 250); # 50 - bottom buffer, Agent Xfer Span
|
|
|
|
|
|
################################################################
|
|
### BEGIN - build the callback calendar (12 months) ###
|
|
################################################################
|
|
define ('ADAY', (60*60*24));
|
|
$CdayARY = getdate();
|
|
$Cmon = $CdayARY['mon'];
|
|
$Cyear = $CdayARY['year'];
|
|
$CTODAY = date("Y-m");
|
|
$CTODAYmday = date("j");
|
|
$CINC=0;
|
|
|
|
$Cmonths = Array('Janeiro','February','Março','Abril','Pode','Junho',
|
|
'Julho','Agosto','Setembro','Outubro','Novembro','Dezembro');
|
|
$Cdays = Array('Sun','Mon','Tue','Wed','Thu','Fri','Sat');
|
|
|
|
$CCAL_OUT = '';
|
|
|
|
$CCAL_OUT .= "<table border=0 cellpadding=2 cellspacing=2>";
|
|
|
|
while ($CINC < 12)
|
|
{
|
|
if ( ($CINC == 0) || ($CINC == 4) ||($CINC == 8) )
|
|
{$CCAL_OUT .= "<tr>";}
|
|
|
|
$CCAL_OUT .= "<td valign=top>";
|
|
|
|
$CYyear = $Cyear;
|
|
$Cmonth= ($Cmon + $CINC);
|
|
if ($Cmonth > 12)
|
|
{
|
|
$Cmonth = ($Cmonth - 12);
|
|
$CYyear++;
|
|
}
|
|
$Cstart= mktime(11,0,0,$Cmonth,1,$CYyear);
|
|
$CfirstdayARY = getdate($Cstart);
|
|
#echo "|$Cmon|$Cmonth|$CINC|\n";
|
|
$CPRNTDAY = date("Y-m", $Cstart);
|
|
|
|
$CCAL_OUT .= "<table border=1 cellpadding=1 bordercolor=\"000000\" cellspacing=\"0\" bgcolor=\"white\">";
|
|
$CCAL_OUT .= "<tr>";
|
|
$CCAL_OUT .= "<td colspan=7 bordercolor=\"#ffffff\" bgcolor=\"#FFFFCC\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=2>";
|
|
$CCAL_OUT .= "$CfirstdayARY[month] $CfirstdayARY[year]";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$CCAL_OUT .= "</tr>";
|
|
|
|
foreach($Cdays as $Cday)
|
|
{
|
|
$CDCLR="#ffffff";
|
|
$CCAL_OUT .= "<td bordercolor=\"$CDCLR\">";
|
|
$CCAL_OUT .= "<div align=center><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$Cday";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
}
|
|
|
|
for( $Ccount=0;$Ccount<(6*7);$Ccount++)
|
|
{
|
|
$Cdayarray = getdate($Cstart);
|
|
if((($Ccount) % 7) == 0)
|
|
{
|
|
if($Cdayarray['mon'] != $CfirstdayARY['mon'])
|
|
break;
|
|
$CCAL_OUT .= "</tr><tr>";
|
|
}
|
|
if($Ccount < $CfirstdayARY['wday'] || $Cdayarray['mon'] != $Cmonth)
|
|
{
|
|
$CCAL_OUT .= "<td bordercolor=\"#ffffff\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\"> </font></b></font></td>";
|
|
}
|
|
else
|
|
{
|
|
if( ($Cdayarray['mday'] == $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"#FFCCCC\" bordercolor=\"#FFCCCC\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
else
|
|
{
|
|
$CDCLR="#ffffff";
|
|
if ( ($Cdayarray['mday'] < $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CDCLR="$MAIN_COLOR";
|
|
$CBL = '';
|
|
$CEL = '';
|
|
}
|
|
else
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
$CBL = "<a href=\"#\" onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\">";
|
|
$CEL = "</a>";
|
|
}
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"$CDCLR\" bordercolor=\"#ffffff\">";
|
|
$CCAL_OUT .= "<div align=center><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
}
|
|
}
|
|
$CCAL_OUT .= "</tr>";
|
|
$CCAL_OUT .= "</table>";
|
|
$CCAL_OUT .= "</td>";
|
|
|
|
if ( ($CINC == 3) || ($CINC == 7) ||($CINC == 11) )
|
|
{$CCAL_OUT .= "</tr>";}
|
|
$CINC++;
|
|
}
|
|
|
|
$CCAL_OUT .= "</table>";
|
|
|
|
#echo "$CCAL_OUT\n";
|
|
################################################################
|
|
### END - build the callback calendar (12 months) ###
|
|
################################################################
|
|
|
|
|
|
?>
|
|
<script language="Javascript">
|
|
var MTvar;
|
|
var NOW_TIME = '<?php echo $NOW_TIME ?>';
|
|
var SQLdate = '<?php echo $NOW_TIME ?>';
|
|
var StarTtimE = '<?php echo $StarTtimE ?>';
|
|
var UnixTime = '<?php echo $StarTtimE ?>';
|
|
var UnixTimeMS = 0;
|
|
var t = new Date();
|
|
var c = new Date();
|
|
LCAe = new Array('','','','','','');
|
|
LCAc = new Array('','','','','','');
|
|
LCAt = new Array('','','','','','');
|
|
LMAe = new Array('','','','','','');
|
|
var CalL_XC_a_Dtmf = '<?php echo $xferconf_a_dtmf ?>';
|
|
var CalL_XC_a_NuMber = '<?php echo $xferconf_a_number ?>';
|
|
var CalL_XC_b_Dtmf = '<?php echo $xferconf_b_dtmf ?>';
|
|
var CalL_XC_b_NuMber = '<?php echo $xferconf_b_number ?>';
|
|
var CalL_XC_c_NuMber = '<?php echo $xferconf_c_number ?>';
|
|
var CalL_XC_d_NuMber = '<?php echo $xferconf_d_number ?>';
|
|
var CalL_XC_e_NuMber = '<?php echo $xferconf_e_number ?>';
|
|
var VU_hotkeys_active = '<?php echo $VU_hotkeys_active ?>';
|
|
var VU_agent_choose_ingroups = '<?php echo $VU_agent_choose_ingroups ?>';
|
|
var VU_agent_choose_ingroups_DV = '';
|
|
var agent_choose_territories = '<?php echo $VU_agent_choose_territories ?>';
|
|
var agent_select_territories = '<?php echo $agent_select_territories ?>';
|
|
var VU_closer_campaigns = '<?php echo $VU_closer_campaigns ?>';
|
|
var CallBackDatETimE = '';
|
|
var CallBackrecipient = '';
|
|
var CallBackCommenTs = '';
|
|
var scheduled_callbacks = '<?php echo $scheduled_callbacks ?>';
|
|
var dispo_check_all_pause = '<?php echo $dispo_check_all_pause ?>';
|
|
var api_check_all_pause = '<?php echo $api_check_all_pause ?>';
|
|
VARgroup_alias_ids = new Array(<?php echo $VARgroup_alias_ids ?>);
|
|
VARgroup_alias_names = new Array(<?php echo $VARgroup_alias_names ?>);
|
|
VARcaller_id_numbers = new Array(<?php echo $VARcaller_id_numbers ?>);
|
|
var VD_group_aliases_ct = '<?php echo $VD_group_aliases_ct ?>';
|
|
var agent_allow_group_alias = '<?php echo $agent_allow_group_alias ?>';
|
|
var default_group_alias = '<?php echo $default_group_alias ?>';
|
|
var default_group_alias_cid = '<?php echo $default_group_alias_cid ?>';
|
|
var active_group_alias = '';
|
|
var agent_pause_codes_active = '<?php echo $agent_pause_codes_active ?>';
|
|
VARpause_codes = new Array(<?php echo $VARpause_codes ?>);
|
|
VARpause_code_names = new Array(<?php echo $VARpause_code_names ?>);
|
|
var VD_pause_codes_ct = '<?php echo $VD_pause_codes_ct ?>';
|
|
VARstatuses = new Array(<?php echo $VARstatuses ?>);
|
|
VARstatusnames = new Array(<?php echo $VARstatusnames ?>);
|
|
var VD_statuses_ct = '<?php echo $VD_statuses_ct ?>';
|
|
VARingroups = new Array(<?php echo $VARingroups ?>);
|
|
var INgroupCOUNT = '<?php echo $INgrpCT ?>';
|
|
VARterritories = new Array(<?php echo $VARterritories ?>);
|
|
var territoryCOUNT = '<?php echo $territoryCT ?>';
|
|
VARxfergroups = new Array(<?php echo $VARxfergroups ?>);
|
|
VARxfergroupsnames = new Array(<?php echo $VARxfergroupsnames ?>);
|
|
var XFgroupCOUNT = '<?php echo $XFgrpCT ?>';
|
|
var default_xfer_group = '<?php echo $default_xfer_group ?>';
|
|
var default_xfer_group_name = '<?php echo $default_xfer_group_name ?>';
|
|
var LIVE_default_xfer_group = '<?php echo $default_xfer_group ?>';
|
|
var HK_statuses_camp = '<?php echo $HK_statuses_camp ?>';
|
|
HKhotkeys = new Array(<?php echo $HKhotkeys ?>);
|
|
HKstatuses = new Array(<?php echo $HKstatuses ?>);
|
|
HKstatusnames = new Array(<?php echo $HKstatusnames ?>);
|
|
var hotkeys = new Array();
|
|
<?php $h=0;
|
|
while ($HK_statuses_camp > $h)
|
|
{
|
|
echo "hotkeys['$HKhotkey[$h]'] = \"$HKstatus[$h] ----- $HKstatus_name[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var HKdispo_display = 0;
|
|
var HKbutton_allowed = 1;
|
|
var HKfinish = 0;
|
|
var scriptnames = new Array();
|
|
<?php $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scriptnames['$MMscriptid[$h]'] = \"$MMscriptname[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var decoded = '';
|
|
var view_scripts = '<?php echo $view_scripts ?>';
|
|
var LOGfullname = '<?php echo $LOGfullname ?>';
|
|
var recLIST = '';
|
|
var filename = '';
|
|
var last_filename = '';
|
|
var LCAcount = 0;
|
|
var LMAcount = 0;
|
|
var filedate = '<?php echo $FILE_TIME ?>';
|
|
var agcDIR = '<?php echo $agcDIR ?>';
|
|
var agcPAGE = '<?php echo $agcPAGE ?>';
|
|
var extension = '<?php echo $extension ?>';
|
|
var extension_xfer = '<?php echo $extension ?>';
|
|
var dialplan_number = '<?php echo $dialplan_number ?>';
|
|
var ext_context = '<?php echo $ext_context ?>';
|
|
var protocol = '<?php echo $protocol ?>';
|
|
var agentchannel = '';
|
|
var local_gmt ='<?php echo $local_gmt ?>';
|
|
var server_ip = '<?php echo $server_ip ?>';
|
|
var server_ip_dialstring = '<?php echo $server_ip_dialstring ?>';
|
|
var asterisk_version = '<?php echo $asterisk_version ?>';
|
|
<?php
|
|
if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
|
else {echo "\tvar refresh_interval = $fast_refresh_rate;\n";}
|
|
?>
|
|
var session_id = '<?php echo $session_id ?>';
|
|
var VICIDiaL_closer_login_checked = 0;
|
|
var VICIDiaL_closer_login_selected = 0;
|
|
var VICIDiaL_pause_calling = 1;
|
|
var CalLCID = '';
|
|
var MDnextCID = '';
|
|
var XDnextCID = '';
|
|
var LasTCID = '';
|
|
var lead_dial_number = '';
|
|
var MD_channel_look = 0;
|
|
var XD_channel_look = 0;
|
|
var MDuniqueid = '';
|
|
var MDchannel = '';
|
|
var MD_ring_secondS = 0;
|
|
var MDlogEPOCH = 0;
|
|
var VD_live_customer_call = 0;
|
|
var VD_live_call_secondS = 0;
|
|
var XD_live_customer_call = 0;
|
|
var XD_live_call_secondS = 0;
|
|
var open_dispo_screen = 0;
|
|
var AgentDispoing = 0;
|
|
var logout_stop_timeouts = 0;
|
|
var VICIDiaL_allow_closers = '<?php echo $VICIDiaL_allow_closers ?>';
|
|
var VICIDiaL_closer_blended = '0';
|
|
var VU_closer_default_blended = '<?php echo $VU_closer_default_blended ?>';
|
|
var VDstop_rec_after_each_call = '<?php echo $VDstop_rec_after_each_call ?>';
|
|
var phone_login = '<?php echo $phone_login ?>';
|
|
var original_phone_login = '<?php echo $original_phone_login ?>';
|
|
var phone_pass = '<?php echo $phone_pass ?>';
|
|
var user = '<?php echo $VD_login ?>';
|
|
var user_abb = '<?php echo $user_abb ?>';
|
|
var pass = '<?php echo $VD_pass ?>';
|
|
var campaign = '<?php echo $VD_campaign ?>';
|
|
var group = '<?php echo $VD_campaign ?>';
|
|
var VICIDiaL_web_form_address_enc = '<?php echo $VICIDiaL_web_form_address_enc ?>';
|
|
var VICIDiaL_web_form_address = '<?php echo $VICIDiaL_web_form_address ?>';
|
|
var VDIC_web_form_address = '<?php echo $VICIDiaL_web_form_address ?>';
|
|
var VICIDiaL_web_form_address_two_enc = '<?php echo $VICIDiaL_web_form_address_two_enc ?>';
|
|
var VICIDiaL_web_form_address_two = '<?php echo $VICIDiaL_web_form_address_two ?>';
|
|
var VDIC_web_form_address_two = '<?php echo $VICIDiaL_web_form_address_two ?>';
|
|
var CalL_ScripT_id = '';
|
|
var CalL_AutO_LauncH = '';
|
|
var panel_bgcolor = '<?php echo $MAIN_COLOR ?>';
|
|
var CusTCB_bgcolor = '#FFFF66';
|
|
var auto_dial_level = '<?php echo $auto_dial_level ?>';
|
|
var starting_dial_level = '<?php echo $auto_dial_level ?>';
|
|
var dial_timeout = '<?php echo $dial_timeout ?>';
|
|
var dial_prefix = '<?php echo $dial_prefix ?>';
|
|
var three_way_dial_prefix = '<?php echo $three_way_dial_prefix ?>';
|
|
var campaign_cid = '<?php echo $campaign_cid ?>';
|
|
var campaign_vdad_exten = '<?php echo $campaign_vdad_exten ?>';
|
|
var campaign_leads_to_call = '<?php echo $campaign_leads_to_call ?>';
|
|
var epoch_sec = <?php echo $StarTtimE ?>;
|
|
var dtmf_send_extension = '<?php echo $dtmf_send_extension ?>';
|
|
var recording_exten = '<?php echo $campaign_rec_exten ?>';
|
|
var campaign_recording = '<?php echo $campaign_recording ?>';
|
|
var campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
|
|
var LIVE_campaign_recording = '<?php echo $campaign_recording ?>';
|
|
var LIVE_campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
|
|
var LIVE_default_group_alias = '<?php echo $default_group_alias ?>';
|
|
var LIVE_caller_id_number = '<?php echo $default_group_alias_cid ?>';
|
|
var LIVE_web_vars = '<?php echo $default_web_vars ?>';
|
|
var default_web_vars = '<?php echo $default_web_vars ?>';
|
|
var campaign_script = '<?php echo $campaign_script ?>';
|
|
var get_call_launch = '<?php echo $get_call_launch ?>';
|
|
var campaign_am_message_exten = '<?php echo $campaign_am_message_exten ?>';
|
|
var park_on_extension = '<?php echo $VICIDiaL_park_on_extension ?>';
|
|
var park_count=0;
|
|
var customerparked=0;
|
|
var check_n = 0;
|
|
var conf_check_recheck = 0;
|
|
var lastconf='';
|
|
var lastcustchannel='';
|
|
var lastcustserverip='';
|
|
var lastxferchannel='';
|
|
var custchannellive=0;
|
|
var xferchannellive=0;
|
|
var nochannelinsession=0;
|
|
var agc_dial_prefix = '91';
|
|
var dtmf_silent_prefix = '<?php echo $dtmf_silent_prefix ?>';
|
|
var conf_silent_prefix = '<?php echo $conf_silent_prefix ?>';
|
|
var menuheight = 30;
|
|
var menuwidth = 30;
|
|
var menufontsize = 8;
|
|
var textareafontsize = 10;
|
|
var check_s;
|
|
var active_display = 1;
|
|
var conf_channels_xtra_display = 0;
|
|
var display_message = '';
|
|
var web_form_vars = '';
|
|
var Nactiveext;
|
|
var Nbusytrunk;
|
|
var Nbusyext;
|
|
var extvalue = extension;
|
|
var activeext_query;
|
|
var busytrunk_query;
|
|
var busyext_query;
|
|
var busytrunkhangup_query;
|
|
var busylocalhangup_query;
|
|
var activeext_order='asc';
|
|
var busytrunk_order='asc';
|
|
var busyext_order='asc';
|
|
var busytrunkhangup_order='asc';
|
|
var busylocalhangup_order='asc';
|
|
var xmlhttp=false;
|
|
var XfeR_channel = '';
|
|
var XDcheck = '';
|
|
var agent_log_id = '<?php echo $agent_log_id ?>';
|
|
var session_name = '<?php echo $session_name ?>';
|
|
var AutoDialReady = 0;
|
|
var AutoDialWaiting = 0;
|
|
var fronter = '';
|
|
var VDCL_group_id = '';
|
|
var previous_dispo = '';
|
|
var previous_called_count = '';
|
|
var hot_keys_active = 0;
|
|
var all_record = 'NO';
|
|
var all_record_count = 0;
|
|
var LeaDDispO = '';
|
|
var LeaDPreVDispO = '';
|
|
var AgaiNHanguPChanneL = '';
|
|
var AgaiNHanguPServeR = '';
|
|
var AgainCalLSecondS = '';
|
|
var AgaiNCalLCID = '';
|
|
var CB_count_check = 60;
|
|
var callholdstatus = '<?php echo $callholdstatus ?>'
|
|
var agentcallsstatus = '<?php echo $agentcallsstatus ?>'
|
|
var campagentstatctmax = '<?php echo $campagentstatctmax ?>'
|
|
var campagentstatct = '0';
|
|
var manual_dial_in_progress = 0;
|
|
var auto_dial_alt_dial = 0;
|
|
var reselect_preview_dial = 0;
|
|
var reselect_alt_dial = 0;
|
|
var alt_dial_active = 0;
|
|
var alt_dial_status_display = 0;
|
|
var mdnLisT_id = '<?php echo $manual_dial_list_id ?>';
|
|
var VU_vicidial_transfers = '<?php echo $VU_vicidial_transfers ?>';
|
|
var agentonly_callbacks = '<?php echo $agentonly_callbacks ?>';
|
|
var agentcall_manual = '<?php echo $agentcall_manual ?>';
|
|
var manual_dial_preview = '<?php echo $manual_dial_preview ?>';
|
|
var starting_alt_phone_dialing = '<?php echo $alt_phone_dialing ?>';
|
|
var alt_phone_dialing = '<?php echo $alt_phone_dialing ?>';
|
|
var DefaulTAlTDiaL = '<?php echo $DefaulTAlTDiaL ?>';
|
|
var wrapup_seconds = '<?php echo $wrapup_seconds ?>';
|
|
var wrapup_message = '<?php echo $wrapup_message ?>';
|
|
var wrapup_counter = 0;
|
|
var wrapup_waiting = 0;
|
|
var use_internal_dnc = '<?php echo $use_internal_dnc ?>';
|
|
var use_campaign_dnc = '<?php echo $use_campaign_dnc ?>';
|
|
var three_way_call_cid = '<?php echo $three_way_call_cid ?>';
|
|
var outbound_cid = '<?php echo $outbound_cid ?>';
|
|
var threeway_cid = '';
|
|
var cid_choice = '';
|
|
var prefix_choice = '';
|
|
var agent_dialed_number='';
|
|
var agent_dialed_type='';
|
|
var allcalls_delay = '<?php echo $allcalls_delay ?>';
|
|
var omit_phone_code = '<?php echo $omit_phone_code ?>';
|
|
var no_delete_sessions = '<?php echo $no_delete_sessions ?>';
|
|
var webform_session = '<?php echo $webform_sessionname ?>';
|
|
var local_consult_xfers = '<?php echo $local_consult_xfers ?>';
|
|
var vicidial_agent_disable = '<?php echo $vicidial_agent_disable ?>';
|
|
var CBentry_time = '';
|
|
var CBcallback_time = '';
|
|
var CBuser = '';
|
|
var CBcomments = '';
|
|
var volumecontrol_active = '<?php echo $volumecontrol_active ?>';
|
|
var PauseCode_HTML = '';
|
|
var manual_auto_hotkey = 0;
|
|
var dialed_number = '';
|
|
var dialed_label = '';
|
|
var source_id = '';
|
|
var DispO3waychannel = '';
|
|
var DispO3wayXtrAchannel = '';
|
|
var DispO3wayCalLserverip = '';
|
|
var DispO3wayCalLxfernumber = '';
|
|
var DispO3wayCalLcamptail = '';
|
|
var PausENotifYCounTer = 0;
|
|
var RedirecTxFEr = 0;
|
|
var phone_ip = '<?php echo $phone_ip ?>';
|
|
var enable_sipsak_messages = '<?php echo $enable_sipsak_messages ?>';
|
|
var allow_sipsak_messages = '<?php echo $allow_sipsak_messages ?>';
|
|
var HidEMonitoRSessionS = '<?php echo $HidEMonitoRSessionS ?>';
|
|
var LogouTKicKAlL = '<?php echo $LogouTKicKAlL ?>';
|
|
var flag_channels = '<?php echo $flag_channels ?>';
|
|
var flag_string = '<?php echo $flag_string ?>';
|
|
var vdc_header_date_format = '<?php echo $vdc_header_date_format ?>';
|
|
var vdc_customer_date_format = '<?php echo $vdc_customer_date_format ?>';
|
|
var vdc_header_phone_format = '<?php echo $vdc_header_phone_format ?>';
|
|
var disable_alter_custphone = '<?php echo $disable_alter_custphone ?>';
|
|
var manual_dial_filter = '<?php echo $manual_dial_filter ?>';
|
|
var CopY_tO_ClipboarD = '<?php echo $CopY_tO_ClipboarD ?>';
|
|
var inOUT = 'OUT';
|
|
var useIE = '<?php echo $useIE ?>';
|
|
var random = '<?php echo $random ?>';
|
|
var threeway_end = 0;
|
|
var agentphonelive = 0;
|
|
var conf_dialed = 0;
|
|
var leaving_threeway = 0;
|
|
var blind_transfer = 0;
|
|
var hangup_all_non_reserved = '<?php echo $hangup_all_non_reserved ?>';
|
|
var dial_method = '<?php echo $dial_method ?>';
|
|
var web_form_target = '<?php echo $web_form_target ?>';
|
|
var TEMP_VDIC_web_form_address = '';
|
|
var TEMP_VDIC_web_form_address_two = '';
|
|
var APIPausE_ID = '99999';
|
|
var APIDiaL_ID = '99999';
|
|
var CheckDEADcall = 0;
|
|
var CheckDEADcallON = 0;
|
|
var VtigeRLogiNScripT = '<?php echo $vtiger_screen_login ?>';
|
|
var VtigeRurl = '<?php echo $vtiger_url ?>';
|
|
var VtigeREnableD = '<?php echo $enable_vtiger_integration ?>';
|
|
var alert_enabled = '<?php echo $VU_alert_enabled ?>';
|
|
var allow_alerts = '<?php echo $VU_allow_alerts ?>';
|
|
var shift_logout_flag = 0;
|
|
var vtiger_callback_id = 0;
|
|
var agent_status_view = '<?php echo $agent_status_view ?>';
|
|
var agent_status_view_time = '<?php echo $agent_status_view_time ?>';
|
|
var agent_status_view_active = 0;
|
|
var xfer_select_agents_active = 0;
|
|
var even=0;
|
|
var VU_user_group = '<?php echo $VU_user_group ?>';
|
|
var quick_transfer_button = '<?php echo $quick_transfer_button ?>';
|
|
var quick_transfer_button_enabled = '<?php echo $quick_transfer_button_enabled ?>';
|
|
var prepopulate_transfer_preset = '<?php echo $prepopulate_transfer_preset ?>';
|
|
var prepopulate_transfer_preset_enabled = '<?php echo $prepopulate_transfer_preset_enabled ?>';
|
|
var view_calls_in_queue = '<?php echo $view_calls_in_queue ?>';
|
|
var view_calls_in_queue_launch = '<?php echo $view_calls_in_queue_launch ?>';
|
|
var view_calls_in_queue_active = '<?php echo $view_calls_in_queue_launch ?>';
|
|
var call_requeue_button = '<?php echo $call_requeue_button ?>';
|
|
var no_hopper_dialing = '<?php echo $no_hopper_dialing ?>';
|
|
var agent_dial_owner_only = '<?php echo $agent_dial_owner_only ?>';
|
|
var agent_display_dialable_leads = '<?php echo $agent_display_dialable_leads ?>';
|
|
var no_empty_session_warnings = '<?php echo $no_empty_session_warnings ?>';
|
|
var script_width = '<?php echo $SDwidth ?>';
|
|
var script_height = '<?php echo $SSheight ?>';
|
|
var enable_second_webform = '<?php echo $enable_second_webform ?>';
|
|
var no_delete_VDAC=0;
|
|
var manager_ingroups_set=0;
|
|
var external_igb_set_name='';
|
|
var recording_filename='';
|
|
var recording_id='';
|
|
var delayed_script_load='';
|
|
var script_recording_delay='';
|
|
var VDRP_stage='PAUSED';
|
|
var VU_custom_one = '<?php echo $VU_custom_one ?>';
|
|
var VU_custom_two = '<?php echo $VU_custom_two ?>';
|
|
var VU_custom_three = '<?php echo $VU_custom_three ?>';
|
|
var VU_custom_four = '<?php echo $VU_custom_four ?>';
|
|
var VU_custom_five = '<?php echo $VU_custom_five ?>';
|
|
var crm_popup_login = '<?php echo $crm_popup_login ?>';
|
|
var crm_login_address = '<?php echo $crm_login_address ?>';
|
|
var update_fields=0;
|
|
var update_fields_data='';
|
|
var campaign_timer_action = '<?php echo $timer_action ?>';
|
|
var campaign_timer_action_message = '<?php echo $timer_action_message ?>';
|
|
var campaign_timer_action_seconds = '<?php echo $timer_action_seconds ?>';
|
|
var timer_action='';
|
|
var timer_action_message='';
|
|
var timer_action_seconds='';
|
|
var pause_code_counter=1;
|
|
var DiaLControl_auto_HTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_ptbr.gif\" border=0 alt=\"Início\"></a>";
|
|
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"../agc/images/vdc_LB_pause_ptbr.gif\" border=0 alt=\" Pausa \"></a><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\">";
|
|
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\">";
|
|
var DiaLControl_manual_HTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
var image_blank = new Image();
|
|
image_blank.src="../agc/images/blank.gif";
|
|
var image_livecall_OFF = new Image();
|
|
image_livecall_OFF.src="../agc/images/agc_live_call_OFF_ptbr.gif";
|
|
var image_livecall_ON = new Image();
|
|
image_livecall_ON.src="../agc/images/agc_live_call_ON_ptbr.gif";
|
|
var image_livecall_DEAD = new Image();
|
|
image_livecall_DEAD.src="../agc/images/agc_live_call_DEAD.gif";
|
|
var image_LB_dialnextnumber = new Image();
|
|
image_LB_dialnextnumber.src="../agc/images/vdc_LB_dialnextnumber_ptbr.gif";
|
|
var image_LB_hangupcustomer = new Image();
|
|
image_LB_hangupcustomer.src="../agc/images/vdc_LB_hangupcustomer_ptbr.gif";
|
|
var image_LB_transferconf = new Image();
|
|
image_LB_transferconf.src="../agc/images/vdc_LB_transferconf_ptbr.gif";
|
|
var image_LB_grabparkedcall = new Image();
|
|
image_LB_grabparkedcall.src="../agc/images/vdc_LB_grabparkedcall_ptbr.gif";
|
|
var image_LB_parkcall = new Image();
|
|
image_LB_parkcall.src="../agc/images/vdc_LB_parkcall_ptbr.gif";
|
|
var image_LB_webform = new Image();
|
|
image_LB_webform.src="../agc/images/vdc_LB_webform_ptbr.gif";
|
|
var image_LB_stoprecording = new Image();
|
|
image_LB_stoprecording.src="../agc/images/vdc_LB_stoprecording_ptbr.gif";
|
|
var image_LB_startrecording = new Image();
|
|
image_LB_startrecording.src="../agc/images/vdc_LB_startrecording_ptbr.gif";
|
|
var image_LB_pause = new Image();
|
|
image_LB_pause.src="../agc/images/vdc_LB_pause_ptbr.gif";
|
|
var image_LB_resume = new Image();
|
|
image_LB_resume.src="../agc/images/vdc_LB_resume_ptbr.gif";
|
|
var image_LB_senddtmf = new Image();
|
|
image_LB_senddtmf.src="../agc/images/vdc_LB_senddtmf_ptbr.gif";
|
|
var image_LB_dialnextnumber_OFF = new Image();
|
|
image_LB_dialnextnumber_OFF.src="../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif";
|
|
var image_LB_hangupcustomer_OFF = new Image();
|
|
image_LB_hangupcustomer_OFF.src="../agc/images/vdc_LB_hangupcustomer_OFF_ptbr.gif";
|
|
var image_LB_transferconf_OFF = new Image();
|
|
image_LB_transferconf_OFF.src="../agc/images/vdc_LB_transferconf_OFF_ptbr.gif";
|
|
var image_LB_grabparkedcall_OFF = new Image();
|
|
image_LB_grabparkedcall_OFF.src="../agc/images/vdc_LB_grabparkedcall_OFF.gif";
|
|
var image_LB_parkcall_OFF = new Image();
|
|
image_LB_parkcall_OFF.src="../agc/images/vdc_LB_parkcall_OFF_ptbr.gif";
|
|
var image_LB_webform_OFF = new Image();
|
|
image_LB_webform_OFF.src="../agc/images/vdc_LB_webform_OFF_ptbr.gif";
|
|
var image_LB_stoprecording_OFF = new Image();
|
|
image_LB_stoprecording_OFF.src="../agc/images/vdc_LB_stoprecording_OFF.gif";
|
|
var image_LB_startrecording_OFF = new Image();
|
|
image_LB_startrecording_OFF.src="../agc/images/vdc_LB_startrecording_OFF.gif";
|
|
var image_LB_pause_OFF = new Image();
|
|
image_LB_pause_OFF.src="../agc/images/vdc_LB_pause_OFF_ptbr.gif";
|
|
var image_LB_resume_OFF = new Image();
|
|
image_LB_resume_OFF.src="../agc/images/vdc_LB_resume_OFF_ptbr.gif";
|
|
var image_LB_senddtmf_OFF = new Image();
|
|
image_LB_senddtmf_OFF.src="../agc/images/vdc_LB_senddtmf_OFF_ptbr.gif";
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for Live call connected to phone now to Manager
|
|
function livehangup_send_hangup(taskvar)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLagcW" + epoch_sec + user_abb;
|
|
var hangupvalue = taskvar;
|
|
livehangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Hangup&format=text&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livehangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send volume control command for meetme participant
|
|
function volume_control(taskdirection,taskvolchannel,taskagentmute)
|
|
{
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
taskvolchannel = agentchannel;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "VCagcW" + epoch_sec + user_abb;
|
|
var volchanvalue = taskvolchannel;
|
|
livevolume_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=VolumeControl&format=text&channel=" + volchanvalue + "&stage=" + taskdirection + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livevolume_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
if (taskdirection=='MUTING')
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('UNMUTE','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_UNMUTE.gif\" Border=0></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send alert control command for agent
|
|
function alert_control(taskalert)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
alert_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=AlertControl&format=text&stage=" + taskalert;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(alert_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskalert=='ON')
|
|
{
|
|
alert_enabled = 'ON';
|
|
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">Alert is ON</a>";
|
|
}
|
|
else
|
|
{
|
|
alert_enabled = 'OFF';
|
|
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('ON');return false;\">Alert is OFF</a>";
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// park customer and place 3way call
|
|
function xfer_park_dial()
|
|
{
|
|
conf_dialed=1;
|
|
|
|
mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);
|
|
|
|
SendManualDial('YES');
|
|
}
|
|
|
|
// ################################################################################
|
|
// place 3way and customer into other conference and fake-hangup the lines
|
|
function leave_3way_call(tempvarattempt)
|
|
{
|
|
threeway_end=0;
|
|
leaving_threeway=1;
|
|
|
|
if (customerparked > 0)
|
|
{
|
|
mainxfer_send_redirect('FROMParK',lastcustchannel,lastcustserverip);
|
|
}
|
|
|
|
mainxfer_send_redirect('3WAY','','',tempvarattempt);
|
|
|
|
// if (threeway_end == '0')
|
|
// {
|
|
// document.vicidial_form.xferchannel.value = '';
|
|
// xfercall_send_hangup();
|
|
//
|
|
// document.vicidial_form.callchannel.value = '';
|
|
// document.vicidial_form.callserverip.value = '';
|
|
// dialedcall_send_hangup();
|
|
// }
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter manual dialstring and passligadoto originate call
|
|
function SendManualDial(taskFromConf)
|
|
{
|
|
conf_dialed=1;
|
|
var sending_group_alias = 0;
|
|
if (taskFromConf == 'YES')
|
|
{
|
|
agent_dialed_number='1';
|
|
agent_dialed_type='XFER_3WAY';
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_OFF_ptbr.gif\" border=0 alt=\"Discar com o cliente\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_OFF_ptbr.gif\" border=0 alt=\"Colocar chamada do cliente em espera\" style=\"vertical-align:middle\"></a>";
|
|
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
var dial_conf_exten = session_id;
|
|
threeway_cid = '';
|
|
if (three_way_call_cid == 'CAMPAIGN')
|
|
{threeway_cid = campaign_cid;}
|
|
if (three_way_call_cid == 'AGENT_PHONE')
|
|
{threeway_cid = outbound_cid;}
|
|
if (three_way_call_cid == 'CUSTOMER')
|
|
{threeway_cid = document.vicidial_form.phone_number.value;}
|
|
if (three_way_call_cid == 'AGENT_CHOOSE')
|
|
{
|
|
threeway_cid = cid_choice;
|
|
if (active_group_alias.length > 1)
|
|
{var sending_group_alias = 1;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
}
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (manual_string.match(regXFvars))
|
|
{
|
|
var donothing=1;
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = three_way_dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
if (manual_string.length > 7)
|
|
{manual_string = temp_dial_prefix + "" + temp_phone_code + "" + manual_string;}
|
|
}
|
|
else
|
|
{agent_dialed_type='XFER_OVERRIDE';}
|
|
}
|
|
if (taskFromConf == 'YES')
|
|
{basic_originate_call(manual_string,'NO','YES',dial_conf_exten,'NO',taskFromConf,threeway_cid,sending_group_alias);}
|
|
else
|
|
{basic_originate_call(manual_string,'NO','NO','','','','1',sending_group_alias);}
|
|
|
|
MD_ring_secondS=0;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Originate command to manager to place a phone call
|
|
function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer,taskcid,taskusegroupalias)
|
|
{
|
|
var usegroupalias=0;
|
|
var consultativexfer_checked = 0;
|
|
if (document.vicidial_form.consultativexfer.checked==true)
|
|
{consultativexfer_checked = 1;}
|
|
var regCXFvars = new RegExp("CXFER","g");
|
|
var tasknum_string = tasknum.toString();
|
|
if ( (tasknum_string.match(regCXFvars)) || (consultativexfer_checked > 0) )
|
|
{
|
|
if (tasknum_string.match(regCXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regCXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '990009';}
|
|
var agentdirect = '';
|
|
}
|
|
else
|
|
{
|
|
Ctasknum = '990009';
|
|
var agentdirect = tasknum_string;
|
|
}
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
tasknum = Ctasknum + "*" + XfeRSelecT.value + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + dialed_number + '*' + user + '*' + agentdirect + '*' + VD_live_call_secondS + '*';
|
|
|
|
CustomerData_update();
|
|
}
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (tasknum_string.match(regAXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '**' + VD_live_call_secondS + '*';
|
|
|
|
CustomerData_update();
|
|
|
|
}
|
|
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskprefix == 'NO') {var call_prefix = '';}
|
|
else {var call_prefix = agc_dial_prefix;}
|
|
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
|
|
if (taskreverse == 'YES')
|
|
{
|
|
if (taskdialvalue.length < 2)
|
|
{var dialnum = dialplan_number;}
|
|
else
|
|
{var dialnum = taskdialvalue;}
|
|
var call_prefix = '';
|
|
var originatevalue = "Local/" + tasknum + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var dialnum = tasknum;
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
}
|
|
if (taskconfxfer == 'YES')
|
|
{var queryCID = "DCagcW" + epoch_sec + user_abb;}
|
|
else
|
|
{var queryCID = "DVagcW" + epoch_sec + user_abb;}
|
|
|
|
if (cid_choice.length > 3)
|
|
{
|
|
var call_cid = cid_choice;
|
|
usegroupalias=1;
|
|
}
|
|
else
|
|
{
|
|
if (taskcid.length > 3)
|
|
{var call_cid = taskcid;}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
}
|
|
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + call_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + call_cid + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(VMCoriginate_query);
|
|
// alert(xmlhttp.responseText);
|
|
|
|
var regBOerr = new RegExp("ERROR","g");
|
|
var BOresponse = xmlhttp.responseText;
|
|
if (BOresponse.match(regBOerr))
|
|
{
|
|
alert(BOresponse);
|
|
}
|
|
|
|
if ((taskdialvalue.length > 0) && (tasknowait != 'YES'))
|
|
{
|
|
XDnextCID = queryCID;
|
|
MD_channel_look=1;
|
|
XDcheck = 'YES';
|
|
|
|
// document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupxferline_ptbr.gif\" border=0 alt=\"Desligar linha Xfer\"></a>";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
CalL_ScripT_id='';
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter conf_dtmf send string and passligadoto originate call
|
|
function SendConfDTMF(taskconfdtmf)
|
|
{
|
|
var dtmf_number = document.vicidial_form.conf_dtmf.value;
|
|
var dtmf_string = dtmf_number.toString();
|
|
var conf_dtmf_room = taskconfdtmf;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = dtmf_string;
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=SysCIDOriginate&format=text&channel=" + dtmf_send_extension + "&queryCID=" + queryCID + "&exten=" + dtmf_silent_prefix + '' + conf_dtmf_room + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
document.vicidial_form.conf_dtmf.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Check to see if there are any channels live in the agent's conference meetme room
|
|
function check_for_conf_calls(taskconfnum,taskforce)
|
|
{
|
|
if (typeof(xmlhttprequestcheckconf) == "undefined") {
|
|
//alert (xmlhttprequestcheckconf == xmlhttpSendConf);
|
|
custchannellive--;
|
|
if ( (agentcallsstatus == '1') || (callholdstatus == '1') )
|
|
{
|
|
campagentstatct++;
|
|
if (campagentstatct > campagentstatctmax)
|
|
{
|
|
campagentstatct=0;
|
|
var campagentstdisp = 'YES';
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
|
|
xmlhttprequestcheckconf=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckconf = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
//alert ("1");
|
|
if (!xmlhttprequestcheckconf && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckconf = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckconf)
|
|
{
|
|
checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp;
|
|
xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php');
|
|
xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckconf.send(checkconf_query);
|
|
xmlhttprequestcheckconf.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
|
|
{
|
|
var check_conf = null;
|
|
var LMAforce = taskforce;
|
|
check_conf = xmlhttprequestcheckconf.responseText;
|
|
// alert(checkconf_query);
|
|
// alert(xmlhttprequestcheckconf.responseText);
|
|
var check_ALL_array=check_conf.split("\n");
|
|
var check_time_array=check_ALL_array[0].split("|");
|
|
var Time_array = check_time_array[1].split("UnixTime: ");
|
|
UnixTime = Time_array[1];
|
|
UnixTime = parseInt(UnixTime);
|
|
UnixTimeMS = (UnixTime * 1000);
|
|
t.setTime(UnixTimeMS);
|
|
if ( (callholdstatus == '1') || (agentcallsstatus == '1') || (vicidial_agent_disable != 'NOT_ACTIVE') )
|
|
{
|
|
var Alogin_array = check_time_array[2].split("Logged-in: ");
|
|
var AGLogiN = Alogin_array[1];
|
|
var CamPCalLs_array = check_time_array[3].split("CampCalls: ");
|
|
var CamPCalLs = CamPCalLs_array[1];
|
|
var DiaLCalLs_array = check_time_array[5].split("DiaLCalls: ");
|
|
var DiaLCalLs = DiaLCalLs_array[1];
|
|
if (AGLogiN != 'N')
|
|
{
|
|
document.getElementById("AgentStatusStatus").innerHTML = AGLogiN;
|
|
}
|
|
if (CamPCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusCalls").innerHTML = CamPCalLs;
|
|
}
|
|
if (DiaLCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusDiaLs").innerHTML = DiaLCalLs;
|
|
}
|
|
if ( (AGLogiN == 'DEAD_VLA') && ( (vicidial_agent_disable == 'LIVE_AGENT') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
if ( (AGLogiN == 'DEAD_EXTERNAL') && ( (vicidial_agent_disable == 'EXTERNAL') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
showDiv('AgenTDisablEBoX');
|
|
}
|
|
if ( (AGLogiN == 'TIME_SYNC') && (vicidial_agent_disable == 'ALL') )
|
|
{
|
|
showDiv('SysteMDisablEBoX');
|
|
}
|
|
if (AGLogiN == 'SHIFT_LOGOUT')
|
|
{
|
|
shift_logout_flag=1;
|
|
}
|
|
}
|
|
var VLAStatuS_array = check_time_array[4].split("Status: ");
|
|
var VLAStatuS = VLAStatuS_array[1];
|
|
if ( (VLAStatuS == 'PAUSED') && (AutoDialWaiting == 1) )
|
|
{
|
|
if (PausENotifYCounTer > 10)
|
|
{
|
|
alert('Your session has been paused');
|
|
AutoDial_ReSume_PauSe('VDADpause');
|
|
PausENotifYCounTer=0;
|
|
}
|
|
else {PausENotifYCounTer++;}
|
|
}
|
|
else {PausENotifYCounTer=0;}
|
|
|
|
var APIHanguP_array = check_time_array[6].split("APIHanguP: ");
|
|
var APIHanguP = APIHanguP_array[1];
|
|
var APIStatuS_array = check_time_array[7].split("APIStatuS: ");
|
|
var APIStatuS = APIStatuS_array[1];
|
|
var APIPausE_array = check_time_array[8].split("APIPausE: ");
|
|
var APIPausE = APIPausE_array[1];
|
|
var APIDiaL_array = check_time_array[9].split("APIDiaL: ");
|
|
var APIDiaL = APIDiaL_array[1];
|
|
var CheckDEADcall_array = check_time_array[10].split("DEADcall: ");
|
|
var CheckDEADcall = CheckDEADcall_array[1];
|
|
var InGroupChange_array = check_time_array[11].split("InGroupChange: ");
|
|
var InGroupChange = InGroupChange_array[1];
|
|
var InGroupChangeBlend = check_time_array[12];
|
|
var InGroupChangeUsuário = check_time_array[13];
|
|
var InGroupChangeName = check_time_array[14];
|
|
var APIFields_array = check_time_array[15].split("APIFields: ");
|
|
update_fields = APIFields_array[1];
|
|
var APIFieldsData_array = check_time_array[16].split("APIFieldsData: ");
|
|
update_fields_data = APIFieldsData_array[1];
|
|
var APITimerAction_array = check_time_array[17].split("APITimerAction: ");
|
|
api_timer_action = APITimerAction_array[1];
|
|
var APITimerMessage_array = check_time_array[18].split("APITimerMessage: ");
|
|
api_timer_action_message = APITimerMessage_array[1];
|
|
var APITimerSeconds_array = check_time_array[19].split("APITimerSeconds: ");
|
|
api_timer_action_seconds = APITimerSeconds_array[1];
|
|
|
|
if (api_timer_action.length > 2)
|
|
{
|
|
timer_action = api_timer_action;
|
|
timer_action_message = api_timer_action_message;
|
|
timer_action_seconds = api_timer_action_seconds;
|
|
}
|
|
|
|
if ( (APIHanguP==1) && (VD_live_customer_call==1) )
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
if ( (APIStatuS.length < 10) && (APIStatuS.length > 0) && (AgentDispoing > 0) )
|
|
{
|
|
document.vicidial_form.DispoSelection.value = APIStatuS;
|
|
DispoSelect_submit();
|
|
}
|
|
if (APIPausE.length > 4)
|
|
{
|
|
var APIPausE_array = APIPausE.split("!");
|
|
if (APIPausE_ID == APIPausE_array[1])
|
|
{
|
|
// alert("PAUSE ALREADY RECEIVED");
|
|
}
|
|
else
|
|
{
|
|
APIPausE_ID = APIPausE_array[1];
|
|
if (APIPausE_array[0]=='PAUSE')
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
// set to pauseligadonext dispo
|
|
document.vicidial_form.DispoSelectStop.checked=true;
|
|
// alert("Setting dispo to PAUSE");
|
|
}
|
|
else
|
|
{
|
|
if (AutoDialReady==1)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
}
|
|
}
|
|
}
|
|
if ( (APIPausE_array[0]=='RESUME') && (AutoDialReady < 1) && (auto_dial_level > 0) )
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
}
|
|
}
|
|
if (APIDiaL.length > 9)
|
|
{
|
|
var APIDiaL_array_detail = APIDiaL.split("!");
|
|
if (APIDiaL_ID == APIDiaL_array_detail[6])
|
|
{
|
|
// alert("DiaL ALREADY RECEIVED: " + APIDiaL_ID + "|" + APIDiaL_array_detail[5]);
|
|
}
|
|
else
|
|
{
|
|
APIDiaL_ID = APIDiaL_array_detail[6];
|
|
document.vicidial_form.MDDiaLCodE.value = APIDiaL_array_detail[1];
|
|
document.vicidial_form.phone_code.value = APIDiaL_array_detail[1];
|
|
document.vicidial_form.MDPhonENumbeR.value = APIDiaL_array_detail[0];
|
|
document.vicidial_form.vendor_lead_code.value = APIDiaL_array_detail[5];
|
|
prefix_choice = APIDiaL_array_detail[7];
|
|
active_group_alias = APIDiaL_array_detail[8];
|
|
cid_choice = APIDiaL_array_detail[9];
|
|
vtiger_callback_id = APIDiaL_array_detail[10];
|
|
|
|
// alert(APIDiaL_array_detail[1] + "-----" + APIDiaL + "-----" + document.vicidial_form.MDDiaLCodE.value + "-----" + document.vicidial_form.phone_code.value);
|
|
|
|
if (APIDiaL_array_detail[2] == 'YES') // lookup lead in system
|
|
{document.vicidial_form.LeadLookuP.checked=true;}
|
|
else
|
|
{document.vicidial_form.LeadLookuP.checked=false;}
|
|
if (APIDiaL_array_detail[4] == 'YES') // focusligadovicidial agent screen
|
|
{window.focus(); alert("Placing call to:" + APIDiaL_array_detail[1] + " " + APIDiaL_array_detail[0]);}
|
|
if (APIDiaL_array_detail[3] == 'YES') // call preview
|
|
{NeWManuaLDiaLCalLSubmiT('PREVIEW');}
|
|
else
|
|
{NeWManuaLDiaLCalLSubmiT('NOW');}
|
|
}
|
|
}
|
|
if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) )
|
|
{
|
|
if (CheckDEADcallON < 1)
|
|
{
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_DEAD.src;}
|
|
CheckDEADcallON=1;
|
|
}
|
|
}
|
|
if (InGroupChange > 0)
|
|
{
|
|
var external_blended = InGroupChangeBlend;
|
|
var external_igb_set_user = InGroupChangeUser;
|
|
external_igb_set_name = InGroupChangeName;
|
|
manager_ingroups_set=1;
|
|
|
|
if ( (external_blended == '1') && (dial_method != 'INBOUND_MAN') )
|
|
{VICIDiaL_closer_blended = '1';}
|
|
|
|
if (external_blended == '0')
|
|
{VICIDiaL_closer_blended = '0';}
|
|
}
|
|
|
|
|
|
// ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ above section workingligadoAPI functions
|
|
var check_conf_array=check_ALL_array[1].split("|");
|
|
var live_conf_calls = check_conf_array[0];
|
|
var conf_chan_array = check_conf_array[1].split(" ~");
|
|
if ( (conf_channels_xtra_display == 1) || (conf_channels_xtra_display == 0) )
|
|
{
|
|
if (live_conf_calls > 0)
|
|
{
|
|
var loop_ct=0;
|
|
var ARY_ct=0;
|
|
var LMAalter=0;
|
|
var LMAcontent_change=0;
|
|
var LMAcontent_match=0;
|
|
agentphonelive=0;
|
|
var conv_start=-1;
|
|
var live_conf_HTML = "<font face=\"Arial,Helvetica\"><B>LIGAÇÕES ATIVAS NA SUA SESSÃO:</B></font><BR><TABLE WIDTH=<?php echo $CQwidth ?>><TR BGCOLOR=<?php echo $SCRIPT_COLOR ?>><TD><font class=\"log_title\">#</TD><TD><font class=\"log_title\">CANAL REMOTO</TD><TD><font class=\"log_title\">DESLIGAR</TD><TD><font class=\"log_title\">VOLUME</TD></TR>";
|
|
if ( (LMAcount > live_conf_calls) || (LMAcount < live_conf_calls) || (LMAforce > 0))
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0; LMAcontent_change++;
|
|
}
|
|
while (loop_ct < live_conf_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var channelfieldA = conf_chan_array[conv_ct];
|
|
var regXFcred = new RegExp(flag_string,"g");
|
|
var regRNnolink = new RegExp('Local/5' + taskconfnum,"g")
|
|
if ( (channelfieldA.match(regXFcred)) && (flag_channels>0) )
|
|
{
|
|
var chan_name_color = 'log_text_red';
|
|
}
|
|
else
|
|
{
|
|
var chan_name_color = 'log_text';
|
|
}
|
|
if ( (HidEMonitoRSessionS==1) && (channelfieldA.match(/ASTblind/)) )
|
|
{
|
|
var hide_channel=1;
|
|
}
|
|
else
|
|
{
|
|
if (channelfieldA.match(regRNnolink))
|
|
{
|
|
// do not show hangup or volume control links for recording channels
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</td><td><font class=\"log_text\">recording</td><td></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
if (volumecontrol_active!=1)
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">DESLIGAR</a></td><td></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\">DESLIGAR</a></td><td><a href=\"#\" onclick=\"volume_control('UP','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('DOWN','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('MUTING','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a> <a href=\"#\" onclick=\"volume_control('UNMUTE','" + channelfieldA + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_UNMUTE.gif\" Border=0></a></td></tr>";
|
|
}
|
|
}
|
|
}
|
|
// var debugspan = document.getElementById("debugbottomspan").innerHTML;
|
|
|
|
if (channelfieldA == lastcustchannel) {custchannellive++;}
|
|
else
|
|
{
|
|
if(customerparked == 1)
|
|
{custchannellive++;}
|
|
// allow for no customer hungup errors if call from another server
|
|
if(server_ip == lastcustserverip)
|
|
{var nothing='';}
|
|
else
|
|
{custchannellive++;}
|
|
}
|
|
|
|
if (volumecontrol_active > 0)
|
|
{
|
|
if ( (protocol != 'EXTERNAL') && (protocol != 'Local') )
|
|
{
|
|
var regAGNTchan = new RegExp(protocol + '/' + extension,"g");
|
|
if ( (channelfieldA.match(regAGNTchan)) && (agentchannel != channelfieldA) )
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (agentchannel.length < 3)
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><IMG SRC=\"../agc/images/vdc_volume_MUTE.gif\" Border=0></a>";
|
|
}
|
|
}
|
|
// document.getElementById("agentchannelSPAN").innerHTML = agentchannel;
|
|
}
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = debugspan + '<BR>' + channelfieldA + '|' + lastcustchannel + '|' + custchannellive + '|' + LMAcontent_change + '|' + LMAalter;
|
|
|
|
if (!LMAe[ARY_ct])
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct].length < 1)
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct] == channelfieldA) {LMAcontent_match++;}
|
|
else {LMAcontent_change++; LMAe[ARY_ct] = channelfieldA;}
|
|
}
|
|
}
|
|
if (LMAalter > 0) {LMAcount++;}
|
|
|
|
if (agentchannel == channelfieldA) {agentphonelive++;}
|
|
|
|
ARY_ct++;
|
|
}
|
|
// var debug_LMA = LMAcontent_match+"|"+LMAcontent_change+"|"+LMAcount+"|"+live_conf_calls+"|"+LMAe[0]+LMAe[1]+LMAe[2]+LMAe[3]+LMAe[4]+LMAe[5];
|
|
// document.getElementById("confdebug").innerHTML = debug_LMA + "<BR>";
|
|
|
|
if (agentphonelive < 1) {agentchannel='';}
|
|
|
|
live_conf_HTML = live_conf_HTML + "</table>";
|
|
|
|
if (LMAcontent_change > 0)
|
|
{
|
|
if (conf_channels_xtra_display == 1)
|
|
{document.getElementById("outboundcallsspan").innerHTML = live_conf_HTML;}
|
|
}
|
|
nochannelinsession=0;
|
|
}
|
|
else
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
if (conf_channels_xtra_display == 1)
|
|
{
|
|
if (document.getElementById("outboundcallsspan").innerHTML.length > 2)
|
|
{
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
}
|
|
}
|
|
custchannellive = -99;
|
|
nochannelinsession++;
|
|
}
|
|
}
|
|
xmlhttprequestcheckconf = undefined;
|
|
delete xmlhttprequestcheckconf;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send MonitorConf/StopMonitorConf command for recording of conferences
|
|
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile)
|
|
{
|
|
if (inOUT == 'OUT')
|
|
{
|
|
var tmp_vicidial_id = document.vicidial_form.uniqueid.value;
|
|
}
|
|
else
|
|
{
|
|
var tmp_vicidial_id = 'IN';
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskconfrectype == 'MonitorConf')
|
|
{
|
|
// var campaign_recording = '<?php echo $campaign_recording ?>';
|
|
// var campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
|
|
// CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT
|
|
var REGrecCAMPAIGN = new RegExp("CAMPAIGN","g");
|
|
var REGrecCUSTPHONE = new RegExp("CUSTPHONE","g");
|
|
var REGrecFULLDATE = new RegExp("FULLDATE","g");
|
|
var REGrecTINYDATE = new RegExp("TINYDATE","g");
|
|
var REGrecEPOCH = new RegExp("EPOCH","g");
|
|
var REGrecAGENT = new RegExp("AGENT","g");
|
|
filename = LIVE_campaign_rec_filename;
|
|
filename = filename.replace(REGrecCAMPAIGN, campaign);
|
|
filename = filename.replace(REGrecCUSTPHONE, lead_dial_number);
|
|
filename = filename.replace(REGrecFULLDATE, filedate);
|
|
filename = filename.replace(REGrecTINYDATE, tinydate);
|
|
filename = filename.replace(REGrecEPOCH, epoch_sec);
|
|
filename = filename.replace(REGrecAGENT, user);
|
|
// filename = filedate + "_" + user_abb;
|
|
var query_recording_exten = recording_exten;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','" + taskconfrec + "','" + filename + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_stoprecording_ptbr.gif\" border=0 alt=\"Parar Gravação\"></a>";
|
|
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
if (taskconfrectype == 'StopMonitorConf')
|
|
{
|
|
filename = taskconffile;
|
|
var query_recording_exten = session_id;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + taskconfrec + "','');return false;\"><IMG SRC=\"../agc/images/vdc_LB_startrecording_ptbr.gif\" border=0 alt=\"Inicia Gravação\"></a>";
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
confmonitor_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + taskconfrectype + "&format=text&channel=" + channelrec + "&filename=" + filename + "&exten=" + query_recording_exten + "&ext_context=" + ext_context + "&lead_id=" + document.vicidial_form.lead_id.value + "&ext_priority=1&FROMvdc=YES&uniqueid=" + tmp_vicidial_id;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(confmonitor_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var RClookResponse = null;
|
|
// document.getElementById("busycallsdebug").innerHTML = confmonitor_query;
|
|
// alert(xmlhttp.responseText);
|
|
RClookResponse = xmlhttp.responseText;
|
|
var RClookResponse_array=RClookResponse.split("\n");
|
|
var RClookFILE = RClookResponse_array[1];
|
|
var RClookID = RClookResponse_array[2];
|
|
var RClookFILE_array = RClookFILE.split("Filename: ");
|
|
var RClookID_array = RClookID.split("RecorDing_ID: ");
|
|
if (RClookID_array.length > 0)
|
|
{
|
|
recording_filename = RClookFILE_array[1];
|
|
recording_id = RClookID_array[1];
|
|
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
RefresHScript();
|
|
delayed_script_load='NO';
|
|
}
|
|
|
|
var RecDispNamE = RClookFILE_array[1];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = RClookID_array[1];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Redirect command for live call to Gerentesends phone name where call is going to
|
|
// Covers the following types: XFER, VMAIL, ENTRY, CONF, ESPERA, FROMESPERA, XfeRLOCAL, XfeRINTERNAL, XfeRBLIND, VfeRVMAIL
|
|
function mainxfer_send_redirect(taskvar,taskxferconf,taskserverip,taskdebugnote,taskdispowindow)
|
|
{
|
|
blind_transfer=1;
|
|
var consultativexfer_checked = 0;
|
|
if (document.vicidial_form.consultativexfer.checked==true)
|
|
{consultativexfer_checked = 1;}
|
|
|
|
// conf_dialed=1;
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
var xmlhttpXF=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF)
|
|
{
|
|
var redirectvalue = MDchannel;
|
|
var redirectserverip = lastcustserverip;
|
|
if (redirectvalue.length < 2)
|
|
{redirectvalue = lastcustchannel}
|
|
if ( (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
var queryCID = "XBvdcW" + epoch_sec + user_abb;
|
|
var blindxferdialstring = document.vicidial_form.xfernumber.value;
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (blindxferdialstring.match(regXFvars))
|
|
{
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (blindxferdialstring.match(regAXFvars))
|
|
{
|
|
var Ctasknum = blindxferdialstring.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
blindxferdialstring = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '**' + VD_live_call_secondS + '*';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.xferoverride.checked==false)
|
|
{
|
|
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = three_way_dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
if (blindxferdialstring.length > 7)
|
|
{blindxferdialstring = temp_dial_prefix + "" + temp_phone_code + "" + blindxferdialstring;}
|
|
}
|
|
}
|
|
no_delete_VDAC=0;
|
|
if (taskvar == 'XfeRVMAIL')
|
|
{
|
|
var blindxferdialstring = campaign_am_message_exten;
|
|
no_delete_VDAC=1;
|
|
}
|
|
if (blindxferdialstring.length<'2')
|
|
{
|
|
xferredirect_query='';
|
|
taskvar = 'NOTHING';
|
|
alert("O número a ser transferido deve ter mais de 1 digito:" + blindxferdialstring);
|
|
}
|
|
else
|
|
{
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + blindxferdialstring + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id + "&nodeletevdac=" + no_delete_VDAC;
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRINTERNAL')
|
|
{
|
|
var closerxferinternal = '';
|
|
taskvar = 'XfeRLOCAL';
|
|
}
|
|
else
|
|
{
|
|
var closerxferinternal = '9';
|
|
}
|
|
if (taskvar == 'XfeRLOCAL')
|
|
{
|
|
CustomerData_update();
|
|
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var queryCID = "XLvdcW" + epoch_sec + user_abb;
|
|
// "90009*$group**$lead_id**$phone_number*$user*$agent_only*";
|
|
var redirectdestination = closerxferinternal + '90009*' + XfeRSelecT.value + '**' + document.vicidial_form.lead_id.value + '**' + dialed_number + '*' + user + '*' + document.vicidial_form.xfernumber.value + '*';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'XfeR')
|
|
{
|
|
var queryCID = "LRvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectName&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'VMAIL')
|
|
{
|
|
var queryCID = "LVvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectNameVmail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + voicemail_dump_exten + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == 'ENTRY')
|
|
{
|
|
var queryCID = "LEvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer_entry.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Redirect&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
}
|
|
if (taskvar == '3WAY')
|
|
{
|
|
xferredirect_query='';
|
|
|
|
var queryCID = "VXvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = "NEXTAVAILABLE";
|
|
var redirectXTRAvalue = XDchannel;
|
|
var redirecttype_test = document.vicidial_form.xfernumber.value;
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var regRXFvars = new RegExp("CXFER","g");
|
|
if ( ( (redirecttype_test.match(regRXFvars)) || (consultativexfer_checked > 0) ) && (local_consult_xfers > 0) )
|
|
{var redirecttype = 'RedirectXtraCXNeW';}
|
|
else
|
|
{var redirecttype = 'RedirectXtraNeW';}
|
|
DispO3waychannel = redirectvalue;
|
|
DispO3wayXtrAchannel = redirectXTRAvalue;
|
|
DispO3wayCalLserverip = redirectserverip;
|
|
DispO3wayCalLxfernumber = document.vicidial_form.xfernumber.value;
|
|
DispO3wayCalLcamptail = '';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + redirecttype + "&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value + "&filename=" + taskdebugnote + "&campaign=" + XfeRSelecT.value + "&session_id=" + session_id + "&agentchannel=" + agentchannel + "&protocol=" + protocol + "&extension=" + extension + "&auto_dial_level=" + auto_dial_level;
|
|
|
|
if (taskdebugnote == 'FIRST')
|
|
{
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoLeavE3wayAgaiN()\">Leave 3Way Call Again</a>";
|
|
}
|
|
}
|
|
if (taskvar == 'ParK')
|
|
{
|
|
if (CalLCID.length < 1)
|
|
{
|
|
CalLCID = MDnextCID;
|
|
}
|
|
blind_transfer=0;
|
|
var queryCID = "LPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
var parkedby = protocol + "/" + extension;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_grabparkedcall_ptbr.gif\" border=0 alt=\"Pegar ligãções em espera\"></a>";
|
|
customerparked=1;
|
|
}
|
|
if (taskvar == 'FROMParK')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "FPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
|
|
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
|
{var dest_dialstring = session_id;}
|
|
else
|
|
{
|
|
if(taskserverip.length > 6)
|
|
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
|
else
|
|
{var dest_dialstring = session_id;}
|
|
}
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall_ptbr.gif\" border=0 alt=\"Colocar em espera\"></a>";
|
|
customerparked=0;
|
|
}
|
|
|
|
var XFRDop = '';
|
|
xmlhttpXF.open('POST', 'manager_send.php');
|
|
xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF.send(xferredirect_query);
|
|
xmlhttpXF.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF.readyState == 4 && xmlhttpXF.status == 200)
|
|
{
|
|
var XfeRRedirecToutput = null;
|
|
XfeRRedirecToutput = xmlhttpXF.responseText;
|
|
var XfeRRedirecToutput_array=XfeRRedirecToutput.split("|");
|
|
var XFRDop = XfeRRedirecToutput_array[0];
|
|
if (XFRDop == "NeWSessioN")
|
|
{
|
|
threeway_end=1;
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
dialedcall_send_hangup();
|
|
|
|
document.vicidial_form.xferchannel.value = '';
|
|
xfercall_send_hangup();
|
|
|
|
session_id = XfeRRedirecToutput_array[1];
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
|
|
// alert("session_id changed to: " + session_id);
|
|
}
|
|
// alert(xferredirect_query + "\n" + xmlhttpXF.responseText);
|
|
// document.getElementById("debugbottomspan").innerHTML = xferredirect_query + "\n" + xmlhttpXF.responseText;
|
|
}
|
|
}
|
|
delete xmlhttpXF;
|
|
}
|
|
|
|
// used to send second Redirect for manual dial calls
|
|
if ( (auto_dial_level == 0) && (taskvar != '3WAY') )
|
|
{
|
|
RedirecTxFEr = 1;
|
|
var xmlhttpXF2=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF2 = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF2 && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF2 = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF2)
|
|
{
|
|
xmlhttpXF2.open('POST', 'manager_send.php');
|
|
xmlhttpXF2.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF2.send(xferredirect_query + "&stage=2NDXfeR");
|
|
xmlhttpXF2.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF2.readyState == 4 && xmlhttpXF2.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttpXF2.responseText;
|
|
// alert(RedirecTxFEr + "|" + xmlhttpXF2.responseText);
|
|
}
|
|
}
|
|
delete xmlhttpXF2;
|
|
}
|
|
}
|
|
|
|
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
// alert(RedirecTxFEr + "|" + auto_dial_level);
|
|
dialedcall_send_hangup(taskdispowindow,'','',no_delete_VDAC);
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Finish the alternate dialing and moveligadoto disposition the call
|
|
function ManualDialAltDonE()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
open_dispo_screen=1;
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Discar proximo número";
|
|
}
|
|
// ################################################################################
|
|
// Insert or update the vicidial_log entry for a customer call
|
|
function DialLog(taskMDstage,nodeletevdac)
|
|
{
|
|
var alt_num_status = 0;
|
|
if (taskMDstage == "start")
|
|
{
|
|
var MDlogEPOCH = 0;
|
|
var UID_test = document.vicidial_form.uniqueid.value;
|
|
if (UID_test.length < 4)
|
|
{
|
|
UID_test = epoch_sec + '.' + random;
|
|
document.vicidial_form.uniqueid.value = UID_test;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
alt_num_status = 1;
|
|
reselect_alt_dial = 1;
|
|
alt_dial_active = 1;
|
|
alt_dial_status_display = 1;
|
|
var man_status = "Discar telefone alternativo: <a href=\"#\" onclick=\"ManualDialOnly('MaiNPhonE')\"><font class=\"preview_text\">TELEFONE PRINCIPAL</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('ALTPhonE')\"><font class=\"preview_text\">TELEFONE ALTERNATIVO</font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3')\"><font class=\"preview_text\">ENDERECO3</font></a> or <a href=\"#\" onclick=\"ManualDialAltDonE()\"><font class=\"preview_text_red\">FINALIZAR CONTATO</font></a>";
|
|
document.getElementById("MainStatuSSpan").innerHTML = man_status;
|
|
}
|
|
}
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlog_query = "format=text&server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&user=" + user + "&pass=" + pass + "&campaign=" + campaign +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + lead_dial_number +
|
|
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method" + dial_method + "&nodeletevdac=" + nodeletevdac + "&alt_num_status=" + alt_num_status;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
|
|
xmlhttp.send(manDiaLlog_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlogResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlogResponse = xmlhttp.responseText;
|
|
var MDlogResponse_array=MDlogResponse.split("\n");
|
|
MDlogLINE = MDlogResponse_array[0];
|
|
if ( (MDlogLINE == "REGISTRO NÃO DEFINIDO") && (VDstop_rec_after_each_call != 1) )
|
|
{
|
|
// alert("error: log not entered\n");
|
|
}
|
|
else
|
|
{
|
|
MDlogEPOCH = MDlogResponse_array[1];
|
|
// alert("VICIDIAL Call log entered:\n" + document.vicidial_form.uniqueid.value);
|
|
if ( (taskMDstage != "start") && (VDstop_rec_after_each_call == 1) )
|
|
{
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + session_id + "','');return false;\"><IMG SRC=\"../agc/images/vdc_LB_startrecording_ptbr.gif\" border=0 alt=\"Inicia Gravação\"></a>";
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
else
|
|
{document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;}
|
|
|
|
MDlogRecorDings = MDlogResponse_array[3];
|
|
if (window.MDlogRecorDings)
|
|
{
|
|
var MDlogRecorDings_array=MDlogRecorDings.split("|");
|
|
// recording_filename = MDlogRecorDings_array[2];
|
|
// recording_id = MDlogRecorDings_array[3];
|
|
|
|
var RecDispNamE = MDlogRecorDings_array[2];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = MDlogRecorDings_array[3];
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
RedirecTxFEr=0;
|
|
conf_dialed=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request number of dialable leads left in this campaign
|
|
function DiaLableLeaDsCounT()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DLcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=DiaLableLeaDsCounT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DLcount_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var DLcounT = xmlhttp.responseText;
|
|
document.getElementById("dialableleadsspan").innerHTML ="Dialable Leads:<BR> " + DLcounT;
|
|
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request number of USERONLY callbacks for this agent
|
|
function CalLBacKsCounTCheck()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CBcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKCounT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBcount_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var CBcounT = xmlhttp.responseText;
|
|
if (CBcounT == 0) {var CBprint = "NO";}
|
|
else {var CBprint = CBcounT;}
|
|
document.getElementById("CBstatusSpan").innerHTML ="<a href=\"#\" onclick=\"CalLBacKsLisTCheck();return false;\">" + CBprint + " AGENDAMENTOS ATIVOS</a>";
|
|
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request list of USERONLY callbacks for this agent
|
|
function CalLBacKsLisTCheck()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
|
|
{
|
|
alert("VOCÊ DEVE ESTAR PAUSADO PARA VERIFICAR OS AGENDAMENTOS");
|
|
}
|
|
else
|
|
{
|
|
showDiv('CallBacKsLisTBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var CBlist_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKLisT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBlist_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var all_CBs = null;
|
|
all_CBs = xmlhttp.responseText;
|
|
var all_CBs_array=all_CBs.split("\n");
|
|
var CB_calls = all_CBs_array[0];
|
|
var loop_ct=0;
|
|
var conv_start=0;
|
|
var CB_HTML = "<table width=610><tr bgcolor=<?php echo $SCRIPT_COLOR ?>><td><font class=\"log_title\">#</td><td><font class=\"log_title\"> CHAMADABACK DATE/TIME</td><td><font class=\"log_title\">NUMERO</td><td><font class=\"log_title\">NAME</td><td><font class=\"log_title\"> STATUS</td><td align=right><font class=\"log_title\">CAMPAIGN</td><td><font class=\"log_title\">LAST DATA/HORA DA CHAMADA</td><td align=left><font class=\"log_title\"> COMMENTS</td></tr>"
|
|
while (loop_ct < CB_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var call_array = all_CBs_array[conv_ct].split(" ~");
|
|
var CB_name = call_array[0] + " " + call_array[1];
|
|
var CB_phone = call_array[2];
|
|
var CB_id = call_array[3];
|
|
var CB_lead_id = call_array[4];
|
|
var CB_campaign = call_array[5];
|
|
var CB_status = call_array[6];
|
|
var CB_lastcall_time = call_array[7];
|
|
var CB_callback_time = call_array[8];
|
|
var CB_comments = call_array[9];
|
|
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</td><td><font class=\"log_text\">" + CB_callback_time + "</td><td><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "');return false;\">" + CB_phone + "</a></td><td><font class=\"log_text\">" + CB_name + "</td><td><font class=\"log_text\">" + CB_status + "</td><td><font class=\"log_text\">" + CB_campaign + "</td><td align=right><font class=\"log_text\">" + CB_lastcall_time + " </td><td align=right><font class=\"log_text\">" + CB_comments + " </td></tr>";
|
|
|
|
}
|
|
CB_HTML = CB_HTML + "</table>";
|
|
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open up a callback customer record as manual dial preview mode
|
|
function new_callback_call(taskCBid,taskLEADid)
|
|
{
|
|
// alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
// document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
hideDiv('CallBacKsLisTBox');
|
|
ManualDialNext(taskCBid,taskLEADid,'','','','0');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish Callback and go back to original screen
|
|
function manual_dial_finished()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
manual_dial_in_progress=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open page to enter details for a new manual dial lead
|
|
function NeWManuaLDiaLCalL(TVfast)
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
|
|
{
|
|
alert("VOCÊ DEVE ESTAR PAUSADO PARA DISCAR COM DISCAGEM MANUAL.");
|
|
}
|
|
else
|
|
{
|
|
if (TVfast=='FAST')
|
|
{
|
|
NeWManuaLDiaLCalLSubmiTfast();
|
|
}
|
|
else
|
|
{
|
|
if (agent_allow_group_alias == 'Y')
|
|
{
|
|
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=2 face=\"Arial,Helvetica\">Grupo Alias: " + active_group_alias + "</font>";
|
|
document.getElementById("ManuaLDiaLGrouP").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('0');\"><font size=1 face=\"Arial,Helvetica\">Clique aqui para escolher um grupo Alias</font></a>";
|
|
}
|
|
showDiv('NeWManuaLDiaLBox');
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Insert the new manual dial as a lead and go to manual dial screen
|
|
function NeWManuaLDiaLCalLSubmiT(tempDiaLnow)
|
|
{
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
document.getElementById("debugbottomspan").innerHTML = "TESTING NOW HERE" + document.vicidial_form.MDPhonENumbeR.value + "|" + active_group_alias;
|
|
|
|
var sending_group_alias = 0;
|
|
var MDDiaLCodEform = document.vicidial_form.MDDiaLCodE.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeR.value;
|
|
var MDDiaLOverridEform = document.vicidial_form.MDDiaLOverridE.value;
|
|
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
if (MDDiaLCodEform.length < 1)
|
|
{MDDiaLCodEform = document.vicidial_form.phone_code.value;}
|
|
|
|
if (MDDiaLOverridEform.length > 0)
|
|
{
|
|
agent_dialed_number=1;
|
|
agent_dialed_type='MANUAL_OVERRIDE';
|
|
basic_originate_call(session_id,'NO','YES',MDDiaLOverridEform,'YES','','1','0');
|
|
}
|
|
else
|
|
{
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
agent_dialed_number=1;
|
|
MainPanelToFront();
|
|
|
|
if (tempDiaLnow == 'PREVIEW')
|
|
{
|
|
// alt_phone_dialing=1;
|
|
agent_dialed_type='MANUAL_PREVIEW';
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
// document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
}
|
|
else
|
|
{
|
|
agent_dialed_type='MANUAL_DIALNOW';
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
document.vicidial_form.DiaLAltPhonE.checked=false;
|
|
}
|
|
if (active_group_alias.length > 1)
|
|
{var sending_group_alias = 1;}
|
|
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,sending_group_alias);
|
|
}
|
|
|
|
document.vicidial_form.MDPhonENumbeR.value = '';
|
|
document.vicidial_form.MDDiaLOverridE.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Fast version of manual dial
|
|
function NeWManuaLDiaLCalLSubmiTfast()
|
|
{
|
|
var MDDiaLCodEform = document.vicidial_form.phone_code.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.phone_number.value;
|
|
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
|
|
|
|
if ( (MDDiaLCodEform.length < 1) || (MDPhonENumbeRform.length < 5) )
|
|
{
|
|
alert("VOCÊ DEVE DAR ENTRADA A um NÚMERO De TELEFONE E A um CÓDIGO DoSELETOR PARA USAR O SELETOR RÁPIDO");
|
|
}
|
|
else
|
|
{
|
|
var MDLookuPLeaD = 'new';
|
|
if (document.vicidial_form.LeadLookuP.checked==true)
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
agent_dialed_number=1;
|
|
agent_dialed_type='MANUAL_DIALFAST';
|
|
// alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
// document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,'0');
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Request lookup of manual dial channel
|
|
function ManualDialCheckChanneL(taskCheckOR)
|
|
{
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
var CIDcheck = XDnextCID;
|
|
}
|
|
else
|
|
{
|
|
var CIDcheck = MDnextCID;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlook_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlookCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&MDnextCID=" + CIDcheck + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value + "&DiaL_SecondS=" + MD_ring_secondS;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLlook_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlookResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
MDlookResponse = xmlhttp.responseText;
|
|
var MDlookResponse_array=MDlookResponse.split("\n");
|
|
var MDlookCID = MDlookResponse_array[0];
|
|
var regMDL = new RegExp("^Local","ig");
|
|
if (MDlookCID == "NO")
|
|
{
|
|
MD_ring_secondS++;
|
|
var dispnum = lead_dial_number;
|
|
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
// alert(document.getElementById("MainStatuSSpan").innerHTML);
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligando: " + status_display_number + " UID: " + CIDcheck + " Aguardando Atender... " + MD_ring_secondS + " segundos";
|
|
// alert("channel not found yet:\n" + campaign);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
XDuniqueid = MDlookResponse_array[0];
|
|
XDchannel = MDlookResponse_array[1];
|
|
var XDalert = MDlookResponse_array[2];
|
|
|
|
if (XDalert == 'ERROR')
|
|
{
|
|
var DiaLAlerTMessagE = "Call Rejected: " + XDchannel;
|
|
TimerActionRun("DiaLAlerT",DiaLAlerTMessagE);
|
|
}
|
|
if ( (XDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') && (MD_ring_secondS < 10) )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.xferuniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.xferchannel.value = MDlookResponse_array[1];
|
|
lastxferchannel = MDlookResponse_array[1];
|
|
document.vicidial_form.xferlength.value = 0;
|
|
|
|
XD_live_customer_call = 1;
|
|
XD_live_call_secondS = 0;
|
|
MD_channel_look=0;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligou para o terceiro: " + document.vicidial_form.xfernumber.value + " UID: " + CIDcheck;
|
|
|
|
document.getElementById("Leave3WayCall").innerHTML ="<a href=\"#\" onclick=\"leave_3way_call('FIRST');return false;\"><IMG SRC=\"../agc/images/vdc_XB_leave3waycall_ptbr.gif\" border=0 alt=\"ABANDONAR CHAMADA A TRES\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_OFF_ptbr.gif\" border=0 alt=\"Discar com o cliente\" style=\"vertical-align:middle\">";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_OFF_ptbr.gif\" border=0 alt=\"Colocar chamada do cliente em espera\" style=\"vertical-align:middle\">";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupxferline_ptbr.gif\" border=0 alt=\"Desligar linha Xfer\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines_ptbr.gif\" border=0 alt=\"Desligar ambas as linhas\" style=\"vertical-align:middle\"></a>";
|
|
|
|
xferchannellive=1;
|
|
XDcheck = '';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
MDuniqueid = MDlookResponse_array[0];
|
|
MDchannel = MDlookResponse_array[1];
|
|
var MDalert = MDlookResponse_array[2];
|
|
|
|
if (MDalert == 'ERROR')
|
|
{
|
|
var DiaLAlerTMessagE = "Call Rejected: " + MDchannel;
|
|
TimerActionRun("DiaLAlerT",DiaLAlerTMessagE);
|
|
}
|
|
if ( (MDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
custchannellive=1;
|
|
|
|
document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.callchannel.value = MDlookResponse_array[1];
|
|
lastcustchannel = MDlookResponse_array[1];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
MD_channel_look=0;
|
|
var dispnum = lead_dial_number;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligado: " + status_display_number + " UID: " + CIDcheck + " ";
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall_ptbr.gif\" border=0 alt=\"Colocar em espera\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_localcloser_ptbr.gif\" border=0 alt=\"CLOSER LOCAL\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_blindtransfer_ptbr.gif\" border=0 alt=\"Transferência sem acompanhamento\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + MDchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + MDchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a>";
|
|
|
|
if (quick_transfer_button == 'IN_GROUP')
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_quickxfer.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\"></a>";
|
|
}
|
|
if (prepopulate_transfer_preset_enabled > 0)
|
|
{
|
|
if (prepopulate_transfer_preset == 'PRESET_1')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_2')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_3')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_4')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_5')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;}
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') )
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_quickxfer.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\"></a>";
|
|
|
|
if (quick_transfer_button == 'PRESET_1')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_2')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_3')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_4')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_5')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;}
|
|
}
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
var regCRB = new RegExp("AGENTDIRECT","ig");
|
|
if ( (CloserSelectChoices.match(regCRB)) || (VU_closer_campaigns.match(regCRB)) )
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<a href=\"#\" onclick=\"call_requeue_launch();return false;\"><IMG SRC=\"../agc/images/vdc_LB_requeue_call.gif\" border=0 alt=\"Re-Queue Call\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">";
|
|
}
|
|
}
|
|
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'SELECTED ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=1 name=XfeRGrouP class=\"cust_form\" id=XfeRGrouP>" + live_XfeR_HTML + "</select>";
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS CHAMADA PROCESS
|
|
DialLog("start");
|
|
|
|
custchannellive=1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
if (MD_ring_secondS > 49)
|
|
{
|
|
MD_channel_look=0;
|
|
MD_ring_secondS=0;
|
|
alert("Tempo de discagem excedido, favor contactar o administrador\n");
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update Agent screen with values from vicidial_list record
|
|
function UpdateFieldsData()
|
|
{
|
|
var fields_list = update_fields_data + ',';
|
|
update_fields=0;
|
|
update_fields_data='';
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
UpdateFields_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=UpdateFields&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&stage=" + update_fields_data;
|
|
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(UpdateFields_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var UDfieldsResponse = null;
|
|
// alert(UpdateFields_query);
|
|
// alert(xmlhttp.responseText);
|
|
UDfieldsResponse = xmlhttp.responseText;
|
|
|
|
var UDfieldsResponse_array=UDfieldsResponse.split("\n");
|
|
|
|
var UDresponse_status = UDfieldsResponse_array[0];
|
|
if (UDresponse_status == 'GOOD')
|
|
{
|
|
var regUDvendor_lead_code = new RegExp("vendor_lead_code,","ig");
|
|
if (fields_list.match(regUDvendor_lead_code))
|
|
{document.vicidial_form.vendor_lead_code.value = UDfieldsResponse_array[1];}
|
|
var regUDsource_id = new RegExp("source_id,","ig");
|
|
if (fields_list.match(regUDsource_id))
|
|
{source_id = UDfieldsResponse_array[2];}
|
|
var regUDgmt_offset_now = new RegExp("gmt_offset_now,","ig");
|
|
if (fields_list.match(regUDgmt_offset_now))
|
|
{document.vicidial_form.gmt_offset_now.value = UDfieldsResponse_array[3];}
|
|
var regUDphone_code = new RegExp("phone_code,","ig");
|
|
if (fields_list.match(regUDphone_code))
|
|
{document.vicidial_form.phone_code.value = UDfieldsResponse_array[4];}
|
|
var regUDphone_number = new RegExp("phone_number,","ig");
|
|
if (fields_list.match(regUDphone_number))
|
|
{
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = UDfieldsResponse_array[5];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = UDfieldsResponse_array[5];
|
|
}
|
|
var regUDtitle = new RegExp("title,","ig");
|
|
if (fields_list.match(regUDtitle))
|
|
{document.vicidial_form.title.value = UDfieldsResponse_array[6];}
|
|
var regUDfirst_name = new RegExp("first_name,","ig");
|
|
if (fields_list.match(regUDfirst_name))
|
|
{document.vicidial_form.first_name.value = UDfieldsResponse_array[7];}
|
|
var regUDmiddle_initial = new RegExp("middle_initial,","ig");
|
|
if (fields_list.match(regUDmiddle_initial))
|
|
{document.vicidial_form.middle_initial.value = UDfieldsResponse_array[8];}
|
|
var regUDlast_name = new RegExp("last_name,","ig");
|
|
if (fields_list.match(regUDlast_name))
|
|
{document.vicidial_form.last_name.value = UDfieldsResponse_array[9];}
|
|
var regUDaddress1 = new RegExp("address1,","ig");
|
|
if (fields_list.match(regUDaddress1))
|
|
{document.vicidial_form.address1.value = UDfieldsResponse_array[10];}
|
|
var regUDaddress2 = new RegExp("address2,","ig");
|
|
if (fields_list.match(regUDaddress2))
|
|
{document.vicidial_form.address2.value = UDfieldsResponse_array[11];}
|
|
var regUDaddress3 = new RegExp("address3,","ig");
|
|
if (fields_list.match(regUDaddress3))
|
|
{document.vicidial_form.address3.value = UDfieldsResponse_array[12];}
|
|
var regUDcity = new RegExp("city,","ig");
|
|
if (fields_list.match(regUDcity))
|
|
{document.vicidial_form.city.value = UDfieldsResponse_array[13];}
|
|
var regUDstate = new RegExp("state,","ig");
|
|
if (fields_list.match(regUDstate))
|
|
{document.vicidial_form.state.value = UDfieldsResponse_array[14];}
|
|
var regUDprovince = new RegExp("province,","ig");
|
|
if (fields_list.match(regUDprovince))
|
|
{document.vicidial_form.province.value = UDfieldsResponse_array[15];}
|
|
var regUDpostal_code = new RegExp("postal_code,","ig");
|
|
if (fields_list.match(regUDpostal_code))
|
|
{document.vicidial_form.postal_code.value = UDfieldsResponse_array[16];}
|
|
var regUDcountry_code = new RegExp("country_code,","ig");
|
|
if (fields_list.match(regUDcountry_code))
|
|
{document.vicidial_form.country_code.value = UDfieldsResponse_array[17];}
|
|
var regUDgender = new RegExp("gender,","ig");
|
|
if (fields_list.match(regUDgender))
|
|
{
|
|
document.vicidial_form.gender.value = UDfieldsResponse_array[18];
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
var regUDdate_of_birth = new RegExp("date_of_birth,","ig");
|
|
if (fields_list.match(regUDdate_of_birth))
|
|
{document.vicidial_form.date_of_birth.value = UDfieldsResponse_array[19];}
|
|
var regUDalt_phone = new RegExp("alt_phone,","ig");
|
|
if (fields_list.match(regUDalt_phone))
|
|
{document.vicidial_form.alt_phone.value = UDfieldsResponse_array[20];}
|
|
var regUDemail = new RegExp("email,","ig");
|
|
if (fields_list.match(regUDemail))
|
|
{document.vicidial_form.email.value = UDfieldsResponse_array[21];}
|
|
var regUDsecurity_phrase = new RegExp("security_phrase,","ig");
|
|
if (fields_list.match(regUDsecurity_phrase))
|
|
{document.vicidial_form.security_phrase.value = UDfieldsResponse_array[22];}
|
|
var regUDcomments = new RegExp("comments,","ig");
|
|
if (fields_list.match(regUDcomments))
|
|
{
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
UDfieldsResponse_array[23] = UDfieldsResponse_array[23].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = UDfieldsResponse_array[23];
|
|
}
|
|
var regUDrank = new RegExp("rank,","ig");
|
|
if (fields_list.match(regUDrank))
|
|
{document.vicidial_form.rank.value = UDfieldsResponse_array[24];}
|
|
var regUDowner = new RegExp("owner,","ig");
|
|
if (fields_list.match(regUDowner))
|
|
{document.vicidial_form.owner.value = UDfieldsResponse_array[25];}
|
|
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address,'YES');
|
|
TEMP_VDIC_web_form_address = decoded;
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
TEMP_VDIC_web_form_address = VDIC_web_form_address + "" + web_form_vars;
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address_two,'YES');
|
|
TEMP_VDIC_web_form_address_two = decoded;
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars_two =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWFspace, '+');
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address_two.match(regWFAvars))
|
|
{web_form_vars_two = '&' + web_form_vars_two}
|
|
else
|
|
{web_form_vars_two = '?' + web_form_vars_two}
|
|
|
|
TEMP_VDIC_web_form_address_two = VDIC_web_form_address_two + "" + web_form_vars_two;
|
|
}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_two.gif\" border=0 alt=\"Web Form 2\"></a>\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
alert("Update Fields Error!: " + xmlhttp.responseText);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Discar proximo número request
|
|
function ManualDialNext(mdnCBid,mdnBDleadid,mdnDiaLCodE,mdnPhonENumbeR,mdnStagE,mdVendorid,mdgroupalias)
|
|
{
|
|
inOUT = 'OUT';
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=0;
|
|
|
|
if (VDRP_stage != 'PAUSED')
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','',"DIALNEXT");
|
|
|
|
PauseCodeSelect_submit("NXDIAL");
|
|
}
|
|
else
|
|
{auto_dial_level=starting_dial_level;}
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
}
|
|
if (document.vicidial_form.LeadPreview.checked==true)
|
|
{
|
|
reselect_preview_dial = 1;
|
|
var man_preview = 'YES';
|
|
var man_status = "Mostrar o contato, então <a href=\"#\" onclick=\"ManualDialOnly()\"><font class=\"preview_text\"> DISCAR CONTATO</font></a> or <a href=\"#\" onclick=\"ManualDialSkip()\"><font class=\"preview_text\">IGNORAR CONTATO</font></a>";
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 0;
|
|
var man_preview = 'NO';
|
|
var man_status = "Aguardando Atender...";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (cid_choice.length > 3)
|
|
{var call_cid = cid_choice;}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
else
|
|
{var call_prefix = dial_prefix;}
|
|
|
|
manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&omit_phone_code=" + omit_phone_code + "&manual_dial_filter=" + manual_dial_filter + "&vendor_lead_code=" + mdVendorid + "&usegroupalias=" + mdgroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&vtiger_callback_id=" + vtiger_callback_id + "&dial_method=" + dial_method;
|
|
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLnext_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDnextResponse = null;
|
|
// alert(manDiaLnext_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDnextResponse = xmlhttp.responseText;
|
|
|
|
var MDnextResponse_array=MDnextResponse.split("\n");
|
|
MDnextCID = MDnextResponse_array[0];
|
|
|
|
var regMNCvar = new RegExp("HOPPER","ig");
|
|
var regMDFvarDNC = new RegExp("DNC","ig");
|
|
var regMDFvarCAMP = new RegExp("CAMPLISTS","ig");
|
|
if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) )
|
|
{
|
|
var alert_displayed=0;
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
|
|
if (MDnextCID.match(regMNCvar))
|
|
{alert("Não existem mais registros na fila de discagem dessa campanha:\n" + campaign); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarDNC))
|
|
{alert("This phone number is in the DNC list:\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarCAMP))
|
|
{alert("Esse número de telefone não está na campanha listas:\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (alert_displayed==0)
|
|
{alert("Unspecified error:\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;}
|
|
|
|
if (starting_dial_level == 0)
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_ptbr.gif\" border=0 alt=\"Início\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
fronter = user;
|
|
LasTCID = MDnextResponse_array[0];
|
|
document.vicidial_form.lead_id.value = MDnextResponse_array[1];
|
|
LeaDPreVDispO = MDnextResponse_array[2];
|
|
document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4];
|
|
document.vicidial_form.list_id.value = MDnextResponse_array[5];
|
|
document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6];
|
|
document.vicidial_form.phone_code.value = MDnextResponse_array[7];
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = MDnextResponse_array[8];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = MDnextResponse_array[8];
|
|
document.vicidial_form.title.value = MDnextResponse_array[9];
|
|
document.vicidial_form.first_name.value = MDnextResponse_array[10];
|
|
document.vicidial_form.middle_initial.value = MDnextResponse_array[11];
|
|
document.vicidial_form.last_name.value = MDnextResponse_array[12];
|
|
document.vicidial_form.address1.value = MDnextResponse_array[13];
|
|
document.vicidial_form.address2.value = MDnextResponse_array[14];
|
|
document.vicidial_form.address3.value = MDnextResponse_array[15];
|
|
document.vicidial_form.city.value = MDnextResponse_array[16];
|
|
document.vicidial_form.state.value = MDnextResponse_array[17];
|
|
document.vicidial_form.province.value = MDnextResponse_array[18];
|
|
document.vicidial_form.postal_code.value = MDnextResponse_array[19];
|
|
document.vicidial_form.country_code.value = MDnextResponse_array[20];
|
|
document.vicidial_form.gender.value = MDnextResponse_array[21];
|
|
document.vicidial_form.date_of_birth.value = MDnextResponse_array[22];
|
|
document.vicidial_form.alt_phone.value = MDnextResponse_array[23];
|
|
document.vicidial_form.email.value = MDnextResponse_array[24];
|
|
document.vicidial_form.security_phrase.value = MDnextResponse_array[25];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = MDnextResponse_array[26];
|
|
document.vicidial_form.called_count.value = MDnextResponse_array[27];
|
|
previous_called_count = MDnextResponse_array[27];
|
|
previous_dispo = MDnextResponse_array[2];
|
|
CBentry_time = MDnextResponse_array[28];
|
|
CBcallback_time = MDnextResponse_array[29];
|
|
CBuser = MDnextResponse_array[30];
|
|
CBcomments = MDnextResponse_array[31];
|
|
dialed_number = MDnextResponse_array[32];
|
|
dialed_label = MDnextResponse_array[33];
|
|
source_id = MDnextResponse_array[34];
|
|
document.vicidial_form.rank.value = MDnextResponse_array[35];
|
|
document.vicidial_form.owner.value = MDnextResponse_array[36];
|
|
// CalL_ScripT_id = MDnextResponse_array[37];
|
|
script_recording_delay = MDnextResponse_array[38];
|
|
CalL_XC_a_NuMber = MDnextResponse_array[39];
|
|
CalL_XC_b_NuMber = MDnextResponse_array[40];
|
|
CalL_XC_c_NuMber = MDnextResponse_array[41];
|
|
CalL_XC_d_NuMber = MDnextResponse_array[42];
|
|
CalL_XC_e_NuMber = MDnextResponse_array[43];
|
|
|
|
timer_action = campaign_timer_action;
|
|
timer_action_message = campaign_timer_action_message;
|
|
timer_action_seconds = campaign_timer_action_seconds;
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligando: " + status_display_number + " UID: " + MDnextCID + " " + man_status;
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
LeaDDispO='';
|
|
|
|
VDIC_web_form_address = VICIDiaL_web_form_address
|
|
VDIC_web_form_address_two = VICIDiaL_web_form_address_two
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address,'YES');
|
|
TEMP_VDIC_web_form_address = decoded;
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
TEMP_VDIC_web_form_address = VDIC_web_form_address + "" + web_form_vars;
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address_two,'YES');
|
|
TEMP_VDIC_web_form_address_two = decoded;
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars_two =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWFspace, '+');
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address_two.match(regWFAvars))
|
|
{web_form_vars_two = '&' + web_form_vars_two}
|
|
else
|
|
{web_form_vars_two = '?' + web_form_vars_two}
|
|
|
|
TEMP_VDIC_web_form_address_two = VDIC_web_form_address_two + "" + web_form_vars_two;
|
|
}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_two.gif\" border=0 alt=\"Web Form 2\"></a>\n";
|
|
}
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CHAMADABACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Última Chamada:</b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Rechamada:</b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agente:</b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comentários:</b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
reselect_preview_dial = 0;
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
web_form_vars =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents();
|
|
}
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents();
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (get_call_launch == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
CalL_ScripT_id='';
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Skip
|
|
function ManualDialSkip()
|
|
{
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
alert('VOCÊ NÃO PODE PULAR UM AGENDAMENTO OU DISCAGEM MANUAL, VOCÊ DEVE DISCAR O NÚMERO');
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLskip_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLskip&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + previous_dispo + "&called_count=" + previous_called_count;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLskip_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDSnextResponse = null;
|
|
// alert(manDiaLskip_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDSnextResponse = xmlhttp.responseText;
|
|
|
|
var MDSnextResponse_array=MDSnextResponse.split("\n");
|
|
MDSnextCID = MDSnextResponse_array[0];
|
|
if (MDSnextCID == "LEAD NOT REVERTED")
|
|
{
|
|
alert("O contato não pode ser revertido. Houve um erro.:\n" + MDSnextResponse);
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value ='';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
document.vicidial_form.rank.value ='';
|
|
document.vicidial_form.owner.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
previous_called_count = '';
|
|
previous_dispo = '';
|
|
custchannellive=1;
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Lead skipped, goligadoto next lead";
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_ptbr.gif\" border=0 alt=\"Início\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
CalL_ScripT_id='';
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Only - dial the previewed lead
|
|
function ManualDialOnly(taskaltnum)
|
|
{
|
|
inOUT = 'OUT';
|
|
alt_dial_status_display = 0;
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
var usegroupalias=0;
|
|
if (taskaltnum == 'ALTPhonE')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.alt_phone.value;
|
|
lead_dial_number = document.vicidial_form.alt_phone.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ALT';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
if (taskaltnum == 'AddresS3')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.address3.value;
|
|
lead_dial_number = document.vicidial_form.address3.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ADDR3';
|
|
WebFormRefresH('');
|
|
}
|
|
else
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.phone_number.value;
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'MAIN';
|
|
WebFormRefresH('');
|
|
}
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT PROGR.SELEC NÚMERO: ALT </B>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT PROGR.SELEC NÚMERO: ENDERECO3 </B>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT PROGR.SELEC NÚMERO: " + dialed_label + "</B>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Telefone Código e Número: </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Altere este número de telefone para INATIVO</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Altere este número de telefone para ACTIVAS</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Ativa:</b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Count:</b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Notas:</b><br>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (cid_choice.length > 3)
|
|
{
|
|
var call_cid = cid_choice;
|
|
usegroupalias=1;
|
|
}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
else
|
|
{var call_prefix = dial_prefix;}
|
|
|
|
manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&omit_phone_code=" + omit_phone_code + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&dial_method=" + dial_method + "&agent_log_id=" + agent_log_id;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLonly_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDOnextResponse = null;
|
|
// alert(manDiaLonly_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDOnextResponse = xmlhttp.responseText;
|
|
|
|
var MDOnextResponse_array=MDOnextResponse.split("\n");
|
|
MDnextCID = MDOnextResponse_array[0];
|
|
if (MDnextCID == " CHAMADA NOT PLACED")
|
|
{
|
|
alert("A ligação não foi efetuada. Houve um erro.:\n" + MDOnextResponse);
|
|
}
|
|
else
|
|
{
|
|
LasTCID = MDOnextResponse_array[0];
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
var dispnum = manDiaLonly_num;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Ligando: " + status_display_number + " UID: " + MDnextCID + " Aguardando Atender...";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
}
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
web_form_vars =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents();
|
|
}
|
|
}
|
|
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents();
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (get_call_launch == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
CalL_ScripT_id='';
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Set the client to READY and start looking for calls (VDADready, VDADpause)
|
|
function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup,taskstatuschange,temp_reason)
|
|
{
|
|
if (taskaction == 'VDADready')
|
|
{
|
|
VDRP_stage = 'READY';
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VICIDiaL_closer_blended == 0)
|
|
{VDRP_stage = 'CLOSER';}
|
|
else
|
|
{VDRP_stage = 'READY';}
|
|
}
|
|
AutoDialReady = 1;
|
|
AutoDialWaiting = 1;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"../agc/images/vdc_LB_pause_ptbr.gif\" border=0 alt=\" Pausa \"></a><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
VDRP_stage = 'PAUSED';
|
|
AutoDialReady = 0;
|
|
AutoDialWaiting = 0;
|
|
pause_code_counter = 0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_ptbr.gif\" border=0 alt=\"Início\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
|
|
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') )
|
|
{
|
|
PauseCodeSelectContent_create();
|
|
}
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method" + dial_method + "&comments=" + taskstatuschange;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(autoDiaLready_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{agent_log_id = check_DS_array[2];}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
return agent_log_id;
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function ReChecKCustoMerChaN()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
recheckVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADREcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(recheckVDAI_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var recheck_incoming = null;
|
|
recheck_incoming = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
var recheck_VDIC_array=recheck_incoming.split("\n");
|
|
if (recheck_VDIC_array[0] == '1')
|
|
{
|
|
var reVDIC_data_VDAC=recheck_VDIC_array[1].split("|");
|
|
if (reVDIC_data_VDAC[3] == lastcustchannel)
|
|
{
|
|
// do nothing
|
|
}
|
|
else
|
|
{
|
|
// alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
|
|
document.vicidial_form.callchannel.value = reVDIC_data_VDAC[3];
|
|
lastcustchannel = reVDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
|
|
lastcustserverip = reVDIC_data_VDAC[4];
|
|
custchannellive = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// pull the script contents sending the webform variables to the script display script
|
|
function load_script_contents()
|
|
{
|
|
var new_script_content = null;
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
NeWscript_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ScrollDIV=1&" + web_form_vars;
|
|
xmlhttp.open('POST', 'vdc_script_display.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(NeWscript_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
new_script_content = xmlhttp.responseText;
|
|
document.getElementById("ScriptContents").innerHTML = new_script_content;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Alternate phone number change
|
|
function alt_phone_change(APCphone,APCcount,APCleadID,APCactive)
|
|
{
|
|
|
|
var EAactive_link = '';
|
|
if (APCactive == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Altere este número de telefone para INATIVO</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Altere este número de telefone para ACTIVAS</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Ativa:</b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
APC_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=alt_phone_change" + "&phone_number=" + APCphone + "&lead_id=" + APCleadID + "&called_count=" + APCcount + "&stage=" + APCactive;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(APC_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function check_for_auto_incoming()
|
|
{
|
|
if (typeof(xmlhttprequestcheckauto) == "undefined")
|
|
{
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
document.vicidial_form.lead_id.value = '';
|
|
var xmlhttprequestcheckauto=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckauto = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttprequestcheckauto && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckauto = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckauto)
|
|
{
|
|
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id;
|
|
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
|
|
xmlhttprequestcheckauto.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckauto.send(checkVDAI_query);
|
|
xmlhttprequestcheckauto.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckauto.readyState == 4 && xmlhttprequestcheckauto.status == 200)
|
|
{
|
|
var check_incoming = null;
|
|
check_incoming = xmlhttprequestcheckauto.responseText;
|
|
// alert(checkVDAI_query);
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
var check_VDIC_array=check_incoming.split("\n");
|
|
if (check_VDIC_array[0] == '1')
|
|
{
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
AutoDialWaiting = 0;
|
|
|
|
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
|
|
VDIC_web_form_address = VICIDiaL_web_form_address
|
|
VDIC_web_form_address_two = VICIDiaL_web_form_address_two
|
|
var VDIC_fronter='';
|
|
|
|
var VDIC_data_VDIG=check_VDIC_array[2].split("|");
|
|
if (VDIC_data_VDIG[0].length > 5)
|
|
{VDIC_web_form_address = VDIC_data_VDIG[0];}
|
|
var VDCL_group_name = VDIC_data_VDIG[1];
|
|
var VDCL_group_color = VDIC_data_VDIG[2];
|
|
var VDCL_fronter_display = VDIC_data_VDIG[3];
|
|
VDCL_group_id = VDIC_data_VDIG[4];
|
|
CalL_ScripT_id = VDIC_data_VDIG[5];
|
|
CalL_AutO_LauncH = VDIC_data_VDIG[6];
|
|
CalL_XC_a_Dtmf = VDIC_data_VDIG[7];
|
|
CalL_XC_a_NuMber = VDIC_data_VDIG[8];
|
|
CalL_XC_b_Dtmf = VDIC_data_VDIG[9];
|
|
CalL_XC_b_NuMber = VDIC_data_VDIG[10];
|
|
if (VDIC_data_VDIG[11].length > 0)
|
|
{LIVE_default_xfer_group = VDIC_data_VDIG[11];}
|
|
else
|
|
{LIVE_default_xfer_group = default_xfer_group;}
|
|
|
|
if ( (VDIC_data_VDIG[12].length > 1) && (VDIC_data_VDIG[12]!='DISABLED') )
|
|
{LIVE_campaign_recording = VDIC_data_VDIG[12];}
|
|
else
|
|
{LIVE_campaign_recording = campaign_recording;}
|
|
|
|
if ( (VDIC_data_VDIG[13].length > 1) && (VDIC_data_VDIG[13]!='NONE') )
|
|
{LIVE_campaign_rec_filename = VDIC_data_VDIG[13];}
|
|
else
|
|
{LIVE_campaign_rec_filename = campaign_rec_filename;}
|
|
|
|
if ( (VDIC_data_VDIG[14].length > 1) && (VDIC_data_VDIG[14]!='NONE') )
|
|
{LIVE_default_group_alias = VDIC_data_VDIG[14];}
|
|
else
|
|
{LIVE_default_group_alias = default_group_alias;}
|
|
|
|
if ( (VDIC_data_VDIG[15].length > 1) && (VDIC_data_VDIG[15]!='NONE') )
|
|
{LIVE_caller_id_number = VDIC_data_VDIG[15];}
|
|
else
|
|
{LIVE_caller_id_number = default_group_alias_cid;}
|
|
|
|
if (VDIC_data_VDIG[16].length > 0)
|
|
{LIVE_web_vars = VDIC_data_VDIG[16];}
|
|
else
|
|
{LIVE_web_vars = default_web_vars;}
|
|
|
|
if (VDIC_data_VDIG[17].length > 5)
|
|
{VDIC_web_form_address_two = VDIC_data_VDIG[17];}
|
|
|
|
var call_timer_action = VDIC_data_VDIG[18];
|
|
|
|
if ( (call_timer_action == 'NONE') || (call_timer_action.length < 2) )
|
|
{
|
|
timer_action = campaign_timer_action;
|
|
timer_action_message = campaign_timer_action_message;
|
|
timer_action_seconds = campaign_timer_action_seconds;
|
|
}
|
|
else
|
|
{
|
|
var call_timer_action_message = VDIC_data_VDIG[19];
|
|
var call_timer_action_seconds = VDIC_data_VDIG[20];
|
|
timer_action = call_timer_action;
|
|
timer_action_message = call_timer_action_message;
|
|
timer_action_seconds = call_timer_action_seconds;
|
|
}
|
|
|
|
CalL_XC_c_NuMber = VDIC_data_VDIG[21];
|
|
CalL_XC_d_NuMber = VDIC_data_VDIG[22];
|
|
CalL_XC_e_NuMber = VDIC_data_VDIG[23];
|
|
|
|
var VDIC_data_VDFR=check_VDIC_array[3].split("|");
|
|
if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') )
|
|
{VDIC_fronter = " Fronter: " + VDIC_data_VDFR[0] + " - " + VDIC_data_VDFR[1];}
|
|
|
|
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
|
|
document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1];
|
|
CIDcheck = VDIC_data_VDAC[2];
|
|
CalLCID = VDIC_data_VDAC[2];
|
|
document.vicidial_form.callchannel.value = VDIC_data_VDAC[3];
|
|
lastcustchannel = VDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
|
|
lastcustserverip = VDIC_data_VDAC[4];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS CHAMADA PROCESS
|
|
// DialLog("start");
|
|
|
|
custchannellive=1;
|
|
|
|
LasTCID = check_VDIC_array[4];
|
|
LeaDPreVDispO = check_VDIC_array[6];
|
|
fronter = check_VDIC_array[7];
|
|
document.vicidial_form.vendor_lead_code.value = check_VDIC_array[8];
|
|
document.vicidial_form.list_id.value = check_VDIC_array[9];
|
|
document.vicidial_form.gmt_offset_now.value = check_VDIC_array[10];
|
|
document.vicidial_form.phone_code.value = check_VDIC_array[11];
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = check_VDIC_array[12];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = check_VDIC_array[12];
|
|
document.vicidial_form.title.value = check_VDIC_array[13];
|
|
document.vicidial_form.first_name.value = check_VDIC_array[14];
|
|
document.vicidial_form.middle_initial.value = check_VDIC_array[15];
|
|
document.vicidial_form.last_name.value = check_VDIC_array[16];
|
|
document.vicidial_form.address1.value = check_VDIC_array[17];
|
|
document.vicidial_form.address2.value = check_VDIC_array[18];
|
|
document.vicidial_form.address3.value = check_VDIC_array[19];
|
|
document.vicidial_form.city.value = check_VDIC_array[20];
|
|
document.vicidial_form.state.value = check_VDIC_array[21];
|
|
document.vicidial_form.province.value = check_VDIC_array[22];
|
|
document.vicidial_form.postal_code.value = check_VDIC_array[23];
|
|
document.vicidial_form.country_code.value = check_VDIC_array[24];
|
|
document.vicidial_form.gender.value = check_VDIC_array[25];
|
|
document.vicidial_form.date_of_birth.value = check_VDIC_array[26];
|
|
document.vicidial_form.alt_phone.value = check_VDIC_array[27];
|
|
document.vicidial_form.email.value = check_VDIC_array[28];
|
|
document.vicidial_form.security_phrase.value = check_VDIC_array[29];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = check_VDIC_array[30];
|
|
document.vicidial_form.called_count.value = check_VDIC_array[31];
|
|
CBentry_time = check_VDIC_array[32];
|
|
CBcallback_time = check_VDIC_array[33];
|
|
CBuser = check_VDIC_array[34];
|
|
CBcomments = check_VDIC_array[35];
|
|
dialed_number = check_VDIC_array[36];
|
|
dialed_label = check_VDIC_array[37];
|
|
source_id = check_VDIC_array[38];
|
|
EAphone_code = check_VDIC_array[39];
|
|
EAphone_number = check_VDIC_array[40];
|
|
EAalt_phone_notes = check_VDIC_array[41];
|
|
EAalt_phone_active = check_VDIC_array[42];
|
|
EAalt_phone_count = check_VDIC_array[43];
|
|
document.vicidial_form.rank.value = check_VDIC_array[44];
|
|
document.vicidial_form.owner.value = check_VDIC_array[45];
|
|
script_recording_delay = check_VDIC_array[46];
|
|
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Entrante: " + dial_display_number + " UID: " + CIDcheck + " " + VDIC_fronter;
|
|
|
|
if (LeaDPreVDispO == 'CALLBK')
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> PREVIOUS CHAMADABACK </B>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b>Última Chamada:</b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b>Rechamada:</b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b>Agente:</b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b>Comentários:</b><br>" + CBcomments;
|
|
showDiv('CBcommentsBox');
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT PROGR.SELEC NÚMERO: ALT </B>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT PROGR.SELEC NÚMERO: ENDERECO3 </B>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <B> ALT PROGR.SELEC NÚMERO: " + dialed_label + "</B>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b>Telefone Código e Número: </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Altere este número de telefone para INATIVO</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Altere este número de telefone para ACTIVAS</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Ativa:</b>" + EAalt_phone_active + "<BR>" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b>Alt Count:</b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b>Notas:</b>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
if (VDIC_data_VDIG[1].length > 0)
|
|
{
|
|
inOUT = 'IN';
|
|
if (VDIC_data_VDIG[2].length > 2)
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = VDIC_data_VDIG[2];
|
|
}
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " Entrante: " + dial_display_number + " Group- " + VDIC_data_VDIG[1] + " " + VDIC_fronter;
|
|
}
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_parkcall_ptbr.gif\" border=0 alt=\"Colocar em espera\"></a>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup();\"><IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_ptbr.gif\" border=0 alt=\"Desligar Cliente\"></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_localcloser_ptbr.gif\" border=0 alt=\"CLOSER LOCAL\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_blindtransfer_ptbr.gif\" border=0 alt=\"Transferência sem acompanhamento\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_XB_ammessage.gif\" border=0 alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\"></a>";
|
|
|
|
if (quick_transfer_button == 'IN_GROUP')
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_quickxfer.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\"></a>";
|
|
}
|
|
if (prepopulate_transfer_preset_enabled > 0)
|
|
{
|
|
if (prepopulate_transfer_preset == 'PRESET_1')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_2')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_3')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_4')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;}
|
|
if (prepopulate_transfer_preset == 'PRESET_5')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;}
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') )
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_quickxfer.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\"></a>";
|
|
|
|
if (quick_transfer_button == 'PRESET_1')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_2')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_3')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_4')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;}
|
|
if (quick_transfer_button == 'PRESET_5')
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;}
|
|
}
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
var regCRB = new RegExp("AGENTDIRECT","ig");
|
|
if ( (CloserSelectChoices.match(regCRB)) || (VU_closer_campaigns.match(regCRB)) )
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<a href=\"#\" onclick=\"call_requeue_launch();return false;\"><IMG SRC=\"../agc/images/vdc_LB_requeue_call.gif\" border=0 alt=\"Re-Queue Call\"></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">";
|
|
}
|
|
}
|
|
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'SELECTED ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=1 name=XfeRGrouP class=\"cust_form\" id=XfeRGrouP>" + live_XfeR_HTML + "</select>";
|
|
|
|
if (lastcustserverip == server_ip)
|
|
{
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + lastcustchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_up.gif\" Border=0></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + lastcustchannel + "','');return false;\"><IMG SRC=\"../agc/images/vdc_volume_down.gif\" Border=0></a>";
|
|
}
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
LeaDDispO='';
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address,'YES');
|
|
TEMP_VDIC_web_form_address = decoded;
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
TEMP_VDIC_web_form_address = VDIC_web_form_address + "" + web_form_vars;
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address_two,'YES');
|
|
TEMP_VDIC_web_form_address_two = decoded;
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars_two =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWFspace, '+');
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address_two.match(regWFAvars))
|
|
{web_form_vars_two = '&' + web_form_vars_two}
|
|
else
|
|
{web_form_vars_two = '?' + web_form_vars_two}
|
|
|
|
TEMP_VDIC_web_form_address_two = VDIC_web_form_address_two + "" + web_form_vars_two;
|
|
}
|
|
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><IMG SRC=\"../agc/images/vdc_LB_webform_two.gif\" border=0 alt=\"Web Form 2\"></a>\n";
|
|
}
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
|
|
{
|
|
web_form_vars =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents();
|
|
}
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents();
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (CalL_AutO_LauncH == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
if ( (CopY_tO_ClipboarD != 'NONE') && (useIE > 0) )
|
|
{
|
|
var tmp_clip = document.getElementById(CopY_tO_ClipboarD);
|
|
window.clipboardData.setData('Text', tmp_clip.value)
|
|
}
|
|
|
|
if (alert_enabled=='ON')
|
|
{
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
alert(" Entrante: " + dial_display_number + "\n Group- " + VDIC_data_VDIG[1] + " " + VDIC_fronter);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
// do nothing
|
|
}
|
|
xmlhttprequestcheckauto = undefined;
|
|
delete xmlhttprequestcheckauto;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh or clear the SCRIPT frame contents
|
|
function RefresHScript(temp_wipe)
|
|
{
|
|
if (temp_wipe == 'CLEAR')
|
|
{
|
|
document.getElementById("ScriptContents").innerHTML = '';
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ScriptContents").innerHTML = '';
|
|
WebFormRefresH('','','1');
|
|
load_script_contents();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh the content of the web form URL
|
|
function WebFormRefresH(taskrefresh,submittask,force_webvars_refresh)
|
|
{
|
|
var webvars_refresh=0;
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (submittask != 'YES')
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address,'YES');
|
|
TEMP_VDIC_web_form_address = decoded;
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{webvars_refresh=1;}
|
|
|
|
if ( (webvars_refresh > 0) || (force_webvars_refresh > 0) )
|
|
{
|
|
web_form_vars =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars = web_form_vars.replace(regWFspace, '+');
|
|
web_form_vars = web_form_vars.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address.match(regWFAvars))
|
|
{web_form_vars = '&' + web_form_vars}
|
|
else
|
|
{web_form_vars = '?' + web_form_vars}
|
|
|
|
TEMP_VDIC_web_form_address = VDIC_web_form_address + "" + web_form_vars;
|
|
}
|
|
|
|
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH('IN');\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormRefresH('OUT');\"><IMG SRC=\"../agc/images/vdc_LB_webform_ptbr.gif\" border=0 alt=\"Web Form\"></a>\n";
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh the content of the second web form URL
|
|
function WebFormTwoRefresH(taskrefresh,submittask)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (submittask != 'YES')
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
URLDecode(VDIC_web_form_address_two,'YES');
|
|
TEMP_VDIC_web_form_address_two = decoded;
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
web_form_vars_two =
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_id=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&gmt_offset_now=" + document.vicidial_form.gmt_offset_now.value +
|
|
"&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + document.vicidial_form.comments.value +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
webform_session;
|
|
|
|
var regWFspace = new RegExp(" ","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n","ig");
|
|
web_form_vars_two = web_form_vars_two.replace(regWFspace, '+');
|
|
web_form_vars_two = web_form_vars_two.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (VDIC_web_form_address_two.match(regWFAvars))
|
|
{web_form_vars_two = '&' + web_form_vars_two}
|
|
else
|
|
{web_form_vars_two = '?' + web_form_vars_two}
|
|
|
|
TEMP_VDIC_web_form_address_two = VDIC_web_form_address_two + "" + web_form_vars_two;
|
|
}
|
|
|
|
|
|
if (enable_second_webform > 0)
|
|
{
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH('IN');\"><IMG SRC=\"../agc/images/vdc_LB_webform_two.gif\" border=0 alt=\"Web Form 2\"></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormTwoRefresH('OUT');\"><IMG SRC=\"../agc/images/vdc_LB_webform_two.gif\" border=0 alt=\"Web Form 2\"></a>\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send hangup a second time from the dispo screen
|
|
function DispoHanguPAgaiN()
|
|
{
|
|
form_cust_channel = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callchannel.value = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
|
|
lastcustchannel = AgaiNHanguPChanneL;
|
|
lastcustserverip = AgaiNHanguPServeR;
|
|
VD_live_call_secondS = AgainCalLSecondS;
|
|
CalLCID = AgaiNCalLCID;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send leave 3way call a second time from the dispo screen
|
|
function DispoLeavE3wayAgaiN()
|
|
{
|
|
XDchannel = DispO3wayXtrAchannel;
|
|
document.vicidial_form.xfernumber.value = DispO3wayCalLxfernumber;
|
|
MDchannel = DispO3waychannel;
|
|
lastcustserverip = DispO3wayCalLserverip;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
leave_3way_call('SECOND');
|
|
|
|
DispO3waychannel = '';
|
|
DispO3wayXtrAchannel = '';
|
|
DispO3wayCalLserverip = '';
|
|
DispO3wayCalLxfernumber = '';
|
|
DispO3wayCalLcamptail = '';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Start Hangup Functions for both
|
|
function bothcall_send_hangup()
|
|
{
|
|
if (lastcustchannel.length > 3)
|
|
{dialedcall_send_hangup();}
|
|
if (lastxferchannel.length > 3)
|
|
{xfercall_send_hangup();}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for customer call connected to the conference now to Manager
|
|
function dialedcall_send_hangup(dispowindow,hotkeysused,altdispo,nodeletevdac)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
var form_cust_channel = document.vicidial_form.callchannel.value;
|
|
var form_cust_serverip = document.vicidial_form.callserverip.value;
|
|
var customer_channel = lastcustchannel;
|
|
var customer_server_ip = lastcustserverip;
|
|
AgaiNHanguPChanneL = lastcustchannel;
|
|
AgaiNHanguPServeR = lastcustserverip;
|
|
AgainCalLSecondS = VD_live_call_secondS;
|
|
AgaiNCalLCID = CalLCID;
|
|
var process_post_hangup=0;
|
|
if ( (RedirecTxFEr < 1) && ( (MD_channel_look==1) || (auto_dial_level == 0) ) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('MAIN');
|
|
}
|
|
if (form_cust_channel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = customer_channel;
|
|
// alert(auto_dial_level + "|" + CalLCID + "|" + customer_server_ip + "|" + hangupvalue + "|" + VD_live_call_secondS);
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&call_server_ip=" + customer_server_ip + "&queryCID=" + queryCID + "&auto_dial_level=" + auto_dial_level + "&CalLCID=" + CalLCID + "&secondS=" + VD_live_call_secondS + "&exten=" + session_id + "&campaign=" + group + "&stage=CALLHANGUP&nodeletevdac=" + nodeletevdac;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
|
|
// alert(xmlhttp.responseText);
|
|
// var HU_debug = xmlhttp.responseText;
|
|
// var HU_debug_array=HU_debug.split(" ");
|
|
// if (HU_debug_array[0] == 'Call')
|
|
// {
|
|
// alert(xmlhttp.responseText);
|
|
// }
|
|
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
VD_live_customer_call = 0;
|
|
VD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
CalLCID = '';
|
|
MDnextCID = '';
|
|
|
|
// UPDATE VICIDIAL_LOG ENTRY FOR THIS CHAMADA PROCESS
|
|
DialLog("end",nodeletevdac);
|
|
conf_dialed=0;
|
|
if (dispowindow == 'NO')
|
|
{
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
auto_dial_alt_dial=1;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
}
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
lastcustchannel='';
|
|
lastcustserverip='';
|
|
MDchannel='';
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
document.getElementById("WebFormSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_webform_OFF_ptbr.gif\" border=0 alt=\"Web Form\">";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_webform_two_OFF.gif\" border=0 alt=\"Web Form 2\">";
|
|
}
|
|
document.getElementById("ParkControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_parkcall_OFF_ptbr.gif\" border=0 alt=\"Colocar em espera\">";
|
|
document.getElementById("HangupControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_hangupcustomer_OFF_ptbr.gif\" border=0 alt=\"Desligar Cliente\">";
|
|
document.getElementById("XferControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_transferconf_OFF_ptbr.gif\" border=0 alt=\"Transferir a conferência\">";
|
|
document.getElementById("LocalCloser").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_localcloser_OFF_ptbr.gif\" border=0 alt=\"CLOSER LOCAL\" style=\"vertical-align:middle\">";
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_blindtransfer_OFF_ptbr.gif\" border=0 alt=\"Transferência sem acompanhamento\" style=\"vertical-align:middle\">";
|
|
document.getElementById("DialBlindVMail").innerHTML = "<IMG SRC=\"../agc/images/vdc_XB_ammessage_OFF.gif\" border=0 alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\">";
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_volume_up_off.gif\" Border=0>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_volume_down_off.gif\" Border=0>";
|
|
|
|
if (quick_transfer_button_enabled > 0)
|
|
{document.getElementById("QuickXfer").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_quickxfer_OFF.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\">";}
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">";
|
|
}
|
|
|
|
document.vicidial_form.custdatetime.value = '';
|
|
|
|
if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTPhonE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
reselect_alt_dial = 0;
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTPhonE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
manual_auto_hotkey = 1;
|
|
alt_dial_active=0;
|
|
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
document.getElementById("MainStatuSSpan").innerHTML = '';
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><IMG SRC=\"../agc/images/vdc_LB_resume_OFF_ptbr.gif\" border=0 alt=\"Início\"><BR><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif\" border=0 alt=\"Discar proximo número\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
|
|
ShoWTransferMain('OFF');
|
|
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for 3rd party call connected to the conference now to Manager
|
|
function xfercall_send_hangup()
|
|
{
|
|
var xferchannel = document.vicidial_form.xferchannel.value;
|
|
var xfer_channel = lastxferchannel;
|
|
var process_post_hangup=0;
|
|
if ( (MD_channel_look==1) && (leaving_threeway < 1) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('XFER');
|
|
}
|
|
if (xferchannel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HXvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = xfer_channel;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
XD_live_customer_call = 0;
|
|
XD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
MD_channel_look=0;
|
|
XDnextCID = '';
|
|
XDcheck = '';
|
|
xferchannellive=0;
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.xferchannel.value = "";
|
|
lastxferchannel='';
|
|
|
|
// document.getElementById("Leave3WayCall").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_leave3waycall_OFF_ptbr.gif\" border=0 alt=\"ABANDONAR CHAMADA A TRES\">";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_ptbr.gif\" border=0 alt=\"Discar com o cliente\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_ptbr.gif\" border=0 alt=\"Colocar chamada do cliente em espera\" style=\"vertical-align:middle\"></a>";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<IMG SRC=\"../agc/images/vdc_XB_hangupxferline_OFF_ptbr.gif\" border=0 alt=\"Desligar linha Xfer\" style=\"vertical-align:middle\">";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines_ptbr.gif\" border=0 alt=\"Desligar ambas as linhas\" style=\"vertical-align:middle\"></a>";
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for any Local call that is not in the quiet(7) entry - used to stop manual dials even if no connect
|
|
function DialTimeHangup(tasktypecall)
|
|
{
|
|
if ( (RedirecTxFEr < 1) && (leaving_threeway < 1) )
|
|
{
|
|
// alert("RedirecTxFEr|" + RedirecTxFEr);
|
|
MD_channel_look=0;
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HTvdcW" + epoch_sec + user_abb;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=HangupConfDial&format=text&user=" + user + "&pass=" + pass + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText + "\n" + tasktypecall + "\n" + leaving_threeway);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with all altered values from form
|
|
function CustomerData_update()
|
|
{
|
|
|
|
var REGcommentsAMP = new RegExp('&',"g");
|
|
var REGcommentsQUES = new RegExp("\\?","g");
|
|
var REGcommentsPOUND = new RegExp("\\#","g");
|
|
var REGcommentsRESULT = document.vicidial_form.comments.value.replace(REGcommentsAMP, "--AMP--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsQUES, "--QUES--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsPOUND, "--POUND--");
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
|
|
VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&campaign=" + campaign + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&vendor_lead_code=" + document.vicidial_form.vendor_lead_code.value +
|
|
"&phone_number=" + document.vicidial_form.phone_number.value +
|
|
"&title=" + document.vicidial_form.title.value +
|
|
"&first_name=" + document.vicidial_form.first_name.value +
|
|
"&middle_initial=" + document.vicidial_form.middle_initial.value +
|
|
"&last_name=" + document.vicidial_form.last_name.value +
|
|
"&address1=" + document.vicidial_form.address1.value +
|
|
"&address2=" + document.vicidial_form.address2.value +
|
|
"&address3=" + document.vicidial_form.address3.value +
|
|
"&city=" + document.vicidial_form.city.value +
|
|
"&state=" + document.vicidial_form.state.value +
|
|
"&province=" + document.vicidial_form.province.value +
|
|
"&postal_code=" + document.vicidial_form.postal_code.value +
|
|
"&country_code=" + document.vicidial_form.country_code.value +
|
|
"&gender=" + document.vicidial_form.gender.value +
|
|
"&date_of_birth=" + document.vicidial_form.date_of_birth.value +
|
|
"&alt_phone=" + document.vicidial_form.alt_phone.value +
|
|
"&email=" + document.vicidial_form.email.value +
|
|
"&security_phrase=" + document.vicidial_form.security_phrase.value +
|
|
"&comments=" + REGcommentsRESULT;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VLupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Call Disposition Chooser panel
|
|
function DispoSelectContent_create(taskDSgrp,taskDSstage)
|
|
{
|
|
HidEGenDerPulldown();
|
|
AgentDispoing = 1;
|
|
var VD_statuses_ct_half = parseInt(VD_statuses_ct / 2);
|
|
var dispo_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> CHAMADA DISPOSITION</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_statuses_ct)
|
|
{
|
|
if (taskDSgrp == VARstatuses[loop_ct])
|
|
{
|
|
dispo_HTML = dispo_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a></b></font><BR><BR>";
|
|
}
|
|
else
|
|
{
|
|
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a><BR><BR>";
|
|
}
|
|
if (loop_ct == VD_statuses_ct_half)
|
|
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=DispoSelectB>";}
|
|
loop_ct++;
|
|
}
|
|
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
|
|
|
|
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
|
|
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
|
|
|
|
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Pausa Code Chooser panel
|
|
function PauseCodeSelectContent_create()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
|
|
{
|
|
alert("VOCÊ DEVE SER PAUSADO PARA DAR ENTRADA A um CÓDIGO Da PAUSA NaMODALIDADE De AUTO-DIAL");
|
|
}
|
|
else
|
|
{
|
|
HidEGenDerPulldown();
|
|
showDiv('PauseCodeSelectBox');
|
|
WaitingForNextStep=1;
|
|
PauseCode_HTML = '';
|
|
document.vicidial_form.PauseCodeSelection.value = '';
|
|
var VD_pause_codes_ct_half = parseInt(VD_pause_codes_ct / 2);
|
|
PauseCode_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> PAUSE CODE</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PauseCodeSelectA>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_pause_codes_ct)
|
|
{
|
|
PauseCode_HTML = PauseCode_HTML + "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('" + VARpause_codes[loop_ct] + "');return false;\">" + VARpause_codes[loop_ct] + " - " + VARpause_code_names[loop_ct] + "</a></b></font><BR><BR>";
|
|
loop_ct++;
|
|
if (loop_ct == VD_pause_codes_ct_half)
|
|
{PauseCode_HTML = PauseCode_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=PauseCodeSelectB>";}
|
|
}
|
|
|
|
if (agent_pause_codes_active=='FORCE')
|
|
{var Go_BacK_LinK = '';}
|
|
else
|
|
{var Go_BacK_LinK = "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('');return false;\">Voltar</a>";}
|
|
|
|
PauseCode_HTML = PauseCode_HTML + "</span></font></td></tr></table><BR><BR>" + Go_BacK_LinK;
|
|
document.getElementById("PauseCodeSelectContent").innerHTML = PauseCode_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Grupo Alias Chooser panel
|
|
function GroupAliasSelectContent_create(task3way)
|
|
{
|
|
HidEGenDerPulldown();
|
|
showDiv('GroupAliasSelectBox');
|
|
WaitingForNextStep=1;
|
|
GroupAlias_HTML = '';
|
|
document.vicidial_form.GroupAliasSelection.value = '';
|
|
var VD_group_aliases_ct_half = parseInt(VD_group_aliases_ct / 2);
|
|
GroupAlias_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td colspan=2><B> GROUP ALIAS</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=GroupAliasSelectA>";
|
|
if (task3way > 0)
|
|
{
|
|
VD_group_aliases_ct_half = (VD_group_aliases_ct_half - 1);
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CAMPAIGN','" + campaign_cid + "','0');return false;\">CAMPAIGN - " + campaign_cid + "</a></b></font><BR><BR>";
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CUSTOMER','" + document.vicidial_form.phone_number.value + "','0');return false;\">CUSTOMER - " + document.vicidial_form.phone_number.value + "</a></b></font><BR><BR>";
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('AGENT_PHONE','" + outbound_cid + "','0');return false;\">AGENT_PHONE - " + outbound_cid + "</a></b></font><BR><BR>";
|
|
}
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_group_aliases_ct)
|
|
{
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=2 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('" + VARgroup_alias_ids[loop_ct] + "','" + VARcaller_id_numbers[loop_ct] + "','1');return false;\">" + VARgroup_alias_ids[loop_ct] + " - " + VARgroup_alias_names[loop_ct] + " - " + VARcaller_id_numbers[loop_ct] + "</a></b></font><BR><BR>";
|
|
loop_ct++;
|
|
if (loop_ct == VD_group_aliases_ct_half)
|
|
{GroupAlias_HTML = GroupAlias_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=GroupAliasSelectB>";}
|
|
}
|
|
|
|
var Go_BacK_LinK = "<font size=3 style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('');return false;\">Voltar</a>";
|
|
|
|
GroupAlias_HTML = GroupAlias_HTML + "</span></font></td></tr></table><BR><BR>" + Go_BacK_LinK;
|
|
document.getElementById("GroupAliasSelectContent").innerHTML = GroupAlias_HTML;
|
|
}
|
|
|
|
// ################################################################################
|
|
// open web form, then submit disposition
|
|
function WeBForMDispoSelect_submit()
|
|
{
|
|
leaving_threeway=0;
|
|
blind_transfer=0;
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.vicidial_form.xferchannel.value = '';
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_ptbr.gif\" border=0 alt=\"Discar com o cliente\" style=\"vertical-align:middle\"></a>";
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_ptbr.gif\" border=0 alt=\"Colocar chamada do cliente em espera\" style=\"vertical-align:middle\"></a>";
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines_ptbr.gif\" border=0 alt=\"Desligar ambas as linhas\" style=\"vertical-align:middle\"></a>";
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("Você deve selecionar um status");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
LeaDDispO = DispoChoice;
|
|
|
|
WebFormRefresH('NO','YES');
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_webform_OFF_ptbr.gif\" border=0 alt=\"Web Form\">";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_webform_two_OFF.gif\" border=0 alt=\"Web Form 2\">";
|
|
}
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with disposition selection
|
|
function DispoSelect_submit()
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
leaving_threeway=0;
|
|
blind_transfer=0;
|
|
CheckDEADcallON=0;
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.vicidial_form.xferchannel.value = '';
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES');return false;\"><IMG SRC=\"../agc/images/vdc_XB_dialwithcustomer_ptbr.gif\" border=0 alt=\"Discar com o cliente\" style=\"vertical-align:middle\"></a>";
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial();return false;\"><IMG SRC=\"../agc/images/vdc_XB_parkcustomerdial_ptbr.gif\" border=0 alt=\"Colocar chamada do cliente em espera\" style=\"vertical-align:middle\"></a>";
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup();return false;\"><IMG SRC=\"../agc/images/vdc_XB_hangupbothlines_ptbr.gif\" border=0 alt=\"Desligar ambas as linhas\" style=\"vertical-align:middle\"></a>";
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert("Você deve selecionar um status");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
if ( (DispoChoice == 'CALLBK') && (scheduled_callbacks > 0) ) {showDiv('CallBackSelectBox');}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&comments=" + CallBackCommenTs;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DSupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
// alert(DSupdate_query + "\n" +xmlhttp.responseText);
|
|
|
|
if ( (xmlhttp.readyState == 4 && xmlhttp.status == 200) && (auto_dial_level < 1) )
|
|
{
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{
|
|
agent_log_id = check_DS_array[2];
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
// CLEAR ALL FORM VARIABLES
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value = '';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.called_count.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
inOUT = 'OUT';
|
|
vtiger_callback_id='0';
|
|
recording_filename='';
|
|
recording_id='';
|
|
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
manual_dial_finished();
|
|
}
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '';
|
|
document.getElementById("GENDERhideFORie").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> minimizar </a>";
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\">Desligue novamente</a>";
|
|
|
|
CBcommentsBoxhide();
|
|
EAcommentsBoxhide();
|
|
|
|
AgentDispoing = 0;
|
|
|
|
if (shift_logout_flag < 1)
|
|
{
|
|
if (wrapup_waiting == 0)
|
|
{
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
else
|
|
{
|
|
// trigger HotKeys manual dial automatically go to next lead
|
|
if (manual_auto_hotkey == '1')
|
|
{
|
|
manual_auto_hotkey = 0;
|
|
ManualDialNext('','','','','','0');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
LogouT('SHIFT');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Pausa Code
|
|
function PauseCodeSelect_submit(newpausecode)
|
|
{
|
|
hideDiv('PauseCodeSelectBox');
|
|
ShoWGenDerPulldown();
|
|
|
|
WaitingForNextStep=0;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&stage=" + pause_code_counter;
|
|
pause_code_counter++;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCpausecode_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_pause_code = null;
|
|
var check_pause_code = xmlhttp.responseText;
|
|
var check_PC_array=check_pause_code.split("\n");
|
|
if (check_PC_array[1] == 'Next agent_log_id:')
|
|
{agent_log_id = check_PC_array[2];}
|
|
// alert(xmlhttp.responseText + "\n|" + check_PC_array[1] + "\n|" + check_PC_array[2] + "|" + agent_log_id + "|" + pause_code_counter);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
// return agent_log_id;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Grupo Alias
|
|
function GroupAliasSelect_submit(newgroupalias,newgroupcid,newusegroup)
|
|
{
|
|
hideDiv('GroupAliasSelectBox');
|
|
ShoWGenDerPulldown();
|
|
WaitingForNextStep=0;
|
|
|
|
if (newusegroup > 0)
|
|
{
|
|
active_group_alias = newgroupalias;
|
|
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=2 face=\"Arial,Helvetica\">Grupo Alias: " + active_group_alias + "</font>";
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=1 face=\"Arial,Helvetica\">Grupo Alias: " + active_group_alias + "</font>";
|
|
}
|
|
cid_choice = newgroupcid;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populate the dtmf and xfer number for each preset link in xfer-conf frame
|
|
function DtMf_PreSet_a()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
}
|
|
function DtMf_PreSet_b()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
}
|
|
function DtMf_PreSet_c()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;
|
|
}
|
|
function DtMf_PreSet_d()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;
|
|
}
|
|
function DtMf_PreSet_e()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;
|
|
}
|
|
|
|
function DtMf_PreSet_a_DiaL()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
basic_originate_call(CalL_XC_a_NuMber,'NO','YES',session_id,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_b_DiaL()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
basic_originate_call(CalL_XC_b_NuMber,'NO','YES',session_id,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_c_DiaL()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;
|
|
basic_originate_call(CalL_XC_c_NuMber,'NO','YES',session_id,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_d_DiaL()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;
|
|
basic_originate_call(CalL_XC_d_NuMber,'NO','YES',session_id,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_e_DiaL()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;
|
|
basic_originate_call(CalL_XC_e_NuMber,'NO','YES',session_id,'YES','','1','0');
|
|
}
|
|
|
|
// ################################################################################
|
|
// Mostrar message that customer has hungup the call before agent has
|
|
function CustomerChanneLGone()
|
|
{
|
|
showDiv('CustomerGoneBox');
|
|
|
|
document.vicidial_form.callchannel.value = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
WaitingForNextStep=1;
|
|
}
|
|
function CustomerGoneOK()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
}
|
|
function CustomerGoneHangup()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
// ################################################################################
|
|
// Mostrar message that there are no voice channels in the VICIDIAL session
|
|
function NoneInSession()
|
|
{
|
|
showDiv('NoneInSessionBox');
|
|
document.getElementById("NoneInSessionID").innerHTML = session_id;
|
|
WaitingForNextStep=1;
|
|
}
|
|
function NoneInSessionOK()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
}
|
|
function NoneInSessionCalL()
|
|
{
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
var queryCID = "ACagcW" + epoch_sec + user_abb;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=OriginateVDRelogin&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + session_id + "&ext_context=" + ext_context + "&ext_priority=1" + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&allow_sipsak_messages=" + allow_sipsak_messages + "&campaign=" + campaign + "&outbound_cid=" + campaign_cid;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (auto_dial_level > 0)
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Closer In Group Chooser panel
|
|
function CloserSelectContent_create()
|
|
{
|
|
HidEGenDerPulldown();
|
|
if ( (VU_agent_choose_ingroups == '1') && (manager_ingroups_set < 1) )
|
|
{
|
|
var live_CSC_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td><B>GRUPOS NÃO SELECIONADOS</B></td><td><B>GRUPOS SELECIONADOS</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectAdd> <a href=\"#\" onclick=\"CloserSelect_change('-----ADD-ALL-----','ADD');return false;\"><B>--- ADD ALL ---</B><BR>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
live_CSC_HTML = live_CSC_HTML + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
loop_ct++;
|
|
}
|
|
live_CSC_HTML = live_CSC_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=CloserSelectDelete></span></font></td></tr></table>";
|
|
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
else
|
|
{
|
|
VU_agent_choose_ingroups_DV = "MGRLOCK";
|
|
var live_CSC_HTML = "Gerentehas selected groups for you<BR>";
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Move a Closer In Group record to the selected column or reverse
|
|
function CloserSelect_change(taskCSgrp,taskCSchange)
|
|
{
|
|
var CloserSelectListValue = document.vicidial_form.CloserSelectList.value;
|
|
var CSCchange = 0;
|
|
var regCS = new RegExp(" " + taskCSgrp + " ","ig");
|
|
var regCSall = new RegExp("-ALL-----","ig");
|
|
var regCSallADD = new RegExp("-----ADD-ALL-----","ig");
|
|
var regCSallDELETE = new RegExp("-----DELETE-ALL-----","ig");
|
|
if ( (CloserSelectListValue.match(regCS)) && (CloserSelectListValue.length > 3) )
|
|
{
|
|
if (taskCSchange == 'DELETE') {CSCchange = 1;}
|
|
}
|
|
else
|
|
{
|
|
if (taskCSchange == 'ADD') {CSCchange = 1;}
|
|
}
|
|
if (taskCSgrp.match(regCSall))
|
|
{CSCchange = 1;}
|
|
|
|
// alert(taskCSgrp+"|"+taskCSchange+"|"+CloserSelectListValue.length+"|"+CSCchange+"|"+CSCcolumn+"|"+INgroupCOUNT)
|
|
|
|
if (CSCchange==1)
|
|
{
|
|
var loop_ct = 0;
|
|
var CSCcolumn = '';
|
|
var live_CSC_HTML_ADD = '';
|
|
var live_CSC_HTML_DELETE = '';
|
|
var live_CSC_LIST_value = " ";
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
var regCSL = new RegExp(" " + VARingroups[loop_ct] + " ","ig");
|
|
if (CloserSelectListValue.match(regCSL)) {CSCcolumn = 'DELETE';}
|
|
else {CSCcolumn = 'ADD';}
|
|
if ( ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'DELETE') ) || (taskCSgrp.match(regCSallDELETE)) ) {CSCcolumn = 'ADD';}
|
|
if ( ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'ADD') ) || (taskCSgrp.match(regCSallADD)) ) {CSCcolumn = 'DELETE';}
|
|
|
|
|
|
if (CSCcolumn == 'DELETE')
|
|
{
|
|
live_CSC_HTML_DELETE = live_CSC_HTML_DELETE + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','DELETE');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
live_CSC_LIST_value = live_CSC_LIST_value + VARingroups[loop_ct] + " ";
|
|
}
|
|
else
|
|
{
|
|
live_CSC_HTML_ADD = live_CSC_HTML_ADD + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<BR>";
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
document.vicidial_form.CloserSelectList.value = live_CSC_LIST_value;
|
|
document.getElementById("CloserSelectAdd").innerHTML = " <a href=\"#\" onclick=\"CloserSelect_change('-----ADD-ALL-----','ADD');return false;\"><B>--- ADD ALL ---</B><BR>" + live_CSC_HTML_ADD;
|
|
document.getElementById("CloserSelectDelete").innerHTML = " <a href=\"#\" onclick=\"CloserSelect_change('-----DELETE-ALL-----','DELETE');return false;\"><B>--- DELETE ALL ---</B><BR>" + live_CSC_HTML_DELETE;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update vicidial_live_agents record with closer in group choices
|
|
function CloserSelect_submit()
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{document.vicidial_form.CloserSelectBlended.checked=false;}
|
|
if (document.vicidial_form.CloserSelectBlended.checked==true)
|
|
{VICIDiaL_closer_blended = 1;}
|
|
else
|
|
{VICIDiaL_closer_blended = 0;}
|
|
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_requeue_call_OFF.gif\" border=0 alt=\"Re-Queue Call\">";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "";
|
|
}
|
|
|
|
if (VU_agent_choose_ingroups_DV == "MGRLOCK")
|
|
{CloserSelectChoices = "MGRLOCK";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CSCupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regCLOSER&format=text&user=" + user + "&pass=" + pass + "&comments=" + VU_agent_choose_ingroups_DV + "&closer_blended=" + VICIDiaL_closer_blended + "&campaign=" + campaign + "&dial_method" + dial_method + "&closer_choice=" + CloserSelectChoices + "-";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CSCupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
CloserSelecting = 0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Territory Chooser panel
|
|
function TerritorySelectContent_create()
|
|
{
|
|
if (agent_select_territories == '1')
|
|
{
|
|
HidEGenDerPulldown();
|
|
if (agent_choose_territories > 0)
|
|
{
|
|
var live_TERR_HTML = "<table cellpadding=5 cellspacing=5 width=500><tr><td><B>TERRITORIES NOT SELECTED</B></td><td><B>SELECTED TERRITORIES</B></td></tr><tr><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=TerritorySelectAdd> <a href=\"#\" onclick=\"TerritorySelect_change('-----ADD-ALL-----','ADD');return false;\"><B>--- ADD ALL ---</B><BR>";
|
|
var loop_ct = 0;
|
|
while (loop_ct < territoryCOUNT)
|
|
{
|
|
live_TERR_HTML = live_TERR_HTML + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','ADD');return false;\">" + VARterritories[loop_ct] + "<BR>";
|
|
loop_ct++;
|
|
}
|
|
live_TERR_HTML = live_TERR_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=300 width=240 valign=top><font class=\"log_text\"><span id=TerritorySelectDelete></span></font></td></tr></table>";
|
|
|
|
document.vicidial_form.TerritorySelectList.value = '';
|
|
document.getElementById("TerritorySelectContent").innerHTML = live_TERR_HTML;
|
|
}
|
|
else
|
|
{
|
|
agent_select_territories = "MGRLOCK";
|
|
var live_TERR_HTML = "Gerentehas selected territories for you<BR>";
|
|
document.vicidial_form.TerritorySelectList.value = '';
|
|
document.getElementById("TerritorySelectContent").innerHTML = live_TERR_HTML;
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Move a Territory record to the selected column or reverse
|
|
function TerritorySelect_change(taskTERRgrp,taskTERRchange)
|
|
{
|
|
var TerritorySelectListValue = document.vicidial_form.TerritorySelectList.value;
|
|
var TERRchange = 0;
|
|
var regTERR = new RegExp(" " + taskTERRgrp + " ","ig");
|
|
var regTERRall = new RegExp("-ALL-----","ig");
|
|
var regTERRallADD = new RegExp("-----ADD-ALL-----","ig");
|
|
var regTERRallDELETE = new RegExp("-----DELETE-ALL-----","ig");
|
|
if ( (TerritorySelectListValue.match(regTERR)) && (TerritorySelectListValue.length > 3) )
|
|
{
|
|
if (taskTERRchange == 'DELETE') {TERRchange = 1;}
|
|
}
|
|
else
|
|
{
|
|
if (taskTERRchange == 'ADD') {TERRchange = 1;}
|
|
}
|
|
if (taskTERRgrp.match(regTERRall))
|
|
{TERRchange = 1;}
|
|
// alert("TERR: " + TerritorySelectListValue + "\nCHANGE: " + TERRchange + "\nACTION: " + taskTERRchange + "\nSELECTED: " + taskTERRgrp + "\nTOTAL: " + territoryCOUNT);
|
|
if (TERRchange==1)
|
|
{
|
|
var loop_ct = 0;
|
|
var TERRcolumn = '';
|
|
var live_TERR_HTML_ADD = '';
|
|
var live_TERR_HTML_DELETE = '';
|
|
var live_TERR_LIST_value = " ";
|
|
while (loop_ct < territoryCOUNT)
|
|
{
|
|
var regTERRL = new RegExp(" " + VARterritories[loop_ct] + " ","ig");
|
|
if (TerritorySelectListValue.match(regTERRL)) {TERRcolumn = 'DELETE';}
|
|
else {TERRcolumn = 'ADD';}
|
|
if ( ( (VARterritories[loop_ct] == taskTERRgrp) && (taskTERRchange == 'DELETE') ) || (taskTERRgrp.match(regTERRallDELETE)) )
|
|
{TERRcolumn = 'ADD';}
|
|
if ( ( (VARterritories[loop_ct] == taskTERRgrp) && (taskTERRchange == 'ADD') ) || (taskTERRgrp.match(regTERRallADD)) )
|
|
{TERRcolumn = 'DELETE';}
|
|
|
|
if (TERRcolumn == 'DELETE')
|
|
{
|
|
live_TERR_HTML_DELETE = live_TERR_HTML_DELETE + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','DELETE');return false;\">" + VARterritories[loop_ct] + "<BR>";
|
|
live_TERR_LIST_value = live_TERR_LIST_value + VARterritories[loop_ct] + " ";
|
|
}
|
|
else
|
|
{
|
|
live_TERR_HTML_ADD = live_TERR_HTML_ADD + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','ADD');return false;\">" + VARterritories[loop_ct] + "<BR>";
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
document.vicidial_form.TerritorySelectList.value = live_TERR_LIST_value;
|
|
document.getElementById("TerritorySelectAdd").innerHTML = " <a href=\"#\" onclick=\"TerritorySelect_change('-----ADD-ALL-----','ADD');return false;\"><B>--- ADD ALL ---</B><BR>" + live_TERR_HTML_ADD;
|
|
document.getElementById("TerritorySelectDelete").innerHTML = " <a href=\"#\" onclick=\"TerritorySelect_change('-----DELETE-ALL-----','DELETE');return false;\"><B>--- DELETE ALL ---</B><BR>" + live_TERR_HTML_DELETE;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update vicidial_live_agents record with territory choices
|
|
function TerritorySelect_submit()
|
|
{
|
|
var TerritorySelectChoices = document.vicidial_form.TerritorySelectList.value;
|
|
|
|
if (agent_select_territories == "MGRLOCK")
|
|
{TerritorySelectChoices = "MGRLOCK";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
TERRupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regTERRITORY&format=text&user=" + user + "&pass=" + pass + "&comments=" + agent_select_territories + "&campaign=" + campaign + "&agent_territories=" + TerritorySelectChoices + "-";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(TERRupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('TerritorySelectBox');
|
|
MainPanelToFront();
|
|
TerritorySelecting = 0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system when they close their browser while logged in
|
|
function BrowserCloseLogout()
|
|
{
|
|
if (logout_stop_timeouts < 1)
|
|
{
|
|
if (VDRP_stage != 'PAUSED')
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause",'','','',"LOGOUT");
|
|
}
|
|
LogouT('CLOSE');
|
|
alert("PLEASE CLICK THE LOGOUT LINK TO LOG OUT NEXT TIME.\n");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Normal logout with check for pause stage first
|
|
function NormalLogout()
|
|
{
|
|
if (logout_stop_timeouts < 1)
|
|
{
|
|
if (VDRP_stage != 'PAUSED')
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause",'','','',"LOGOUT");
|
|
}
|
|
LogouT('NORMAL');
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system, if active call or active dial is occuring, don't let them.
|
|
function LogouT(tempreason)
|
|
{
|
|
if (MD_channel_look==1)
|
|
{alert("Você não pode sair durante uma chamada. \nAguarda 50 segundos para desligar se for telefone não atendido");}
|
|
else
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
alert("VOCÊ ESTÁ EM UMA CHAMADA ATIVA! Desligue a chamada e você poderá sair do sistema.\n" + VD_live_customer_call);
|
|
}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VDlogout_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('MainPanel');
|
|
showDiv('LogouTBox');
|
|
var logout_content='';
|
|
if (tempreason=='SHIFT')
|
|
{logout_content='Seu Shift é mais ou mudou, você foi desconectado da sua sessão<BR><BR>';}
|
|
|
|
document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass + "\">CLIQUE AQUI PARA FAZER O LOGIN NOVAMENTE</a>\n";
|
|
|
|
logout_stop_timeouts = 1;
|
|
|
|
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
|
|
|
|
}
|
|
}
|
|
|
|
}
|
|
<?php
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// MSIE-only hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
// alert("|" + key + "|" + HKdispo + "|");
|
|
if (HKdispo)
|
|
{
|
|
// document.vicidial_form.inert_button.focus();
|
|
// document.vicidial_form.inert_button.blur();
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 4;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
showDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// W3C-compliant hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
//
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
if (HKdispo)
|
|
{
|
|
document.vicidial_form.inert_button.focus();
|
|
document.vicidial_form.inert_button.blur();
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 4;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
showDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
// DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
// alert(HKdispo + " - " + HKdispo_ary[0] + " - " + HKdispo_ary[1]);
|
|
}
|
|
}
|
|
}
|
|
|
|
<?php
|
|
}
|
|
### end of onkeypress functions
|
|
?>
|
|
// ################################################################################
|
|
// disable enter/return keys to not clear out varsligadocustomer info
|
|
function enter_disable(evt)
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
return key != 13;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// decode the scripttext and scriptname so that it can be displayed
|
|
function URLDecode(encodedvar,scriptformat)
|
|
{
|
|
// Replace %ZZ with equivalent character
|
|
// Put [ERR] in output if %ZZ is invalid.
|
|
var HEXCHAR = "0123456789ABCDEFabcdef";
|
|
var encoded = encodedvar;
|
|
decoded = '';
|
|
var i = 0;
|
|
var RGnl = new RegExp("[\r]\n","g");
|
|
var RGplus = new RegExp(" ","g");
|
|
var RGiframe = new RegExp("iframe","gi");
|
|
|
|
var xtest;
|
|
xtest=unescape(encoded);
|
|
encoded=utf8_decode(xtest);
|
|
|
|
if (scriptformat == 'YES')
|
|
{
|
|
var SCvendor_lead_code = document.vicidial_form.vendor_lead_code.value;
|
|
var SCsource_id = source_id;
|
|
var SClist_id = document.vicidial_form.list_id.value;
|
|
var SCgmt_offset_now = document.vicidial_form.gmt_offset_now.value;
|
|
var SCcalled_since_last_reset = "";
|
|
var SCphone_code = document.vicidial_form.phone_code.value;
|
|
var SCphone_number = document.vicidial_form.phone_number.value;
|
|
var SCtitle = document.vicidial_form.title.value;
|
|
var SCfirst_name = document.vicidial_form.first_name.value;
|
|
var SCmiddle_initial = document.vicidial_form.middle_initial.value;
|
|
var SClast_name = document.vicidial_form.last_name.value;
|
|
var SCaddress1 = document.vicidial_form.address1.value;
|
|
var SCaddress2 = document.vicidial_form.address2.value;
|
|
var SCaddress3 = document.vicidial_form.address3.value;
|
|
var SCcity = document.vicidial_form.city.value;
|
|
var SCstate = document.vicidial_form.state.value;
|
|
var SCprovince = document.vicidial_form.province.value;
|
|
var SCpostal_code = document.vicidial_form.postal_code.value;
|
|
var SCcountry_code = document.vicidial_form.country_code.value;
|
|
var SCgender = document.vicidial_form.gender.value;
|
|
var SCdate_of_birth = document.vicidial_form.date_of_birth.value;
|
|
var SCalt_phone = document.vicidial_form.alt_phone.value;
|
|
var SCemail = document.vicidial_form.email.value;
|
|
var SCsecurity_phrase = document.vicidial_form.security_phrase.value;
|
|
var SCcomments = document.vicidial_form.comments.value;
|
|
var SCfullname = LOGfullname;
|
|
var SCfronter = fronter;
|
|
var SCuser = user;
|
|
var SCpass = pass;
|
|
var SClead_id = document.vicidial_form.lead_id.value;
|
|
var SCcampaign = campaign;
|
|
var SCphone_login = phone_login;
|
|
var SCoriginal_phone_login = original_phone_login;
|
|
var SCgroup = group;
|
|
var SCchannel_group = group;
|
|
var SCSQLdate = SQLdate;
|
|
var SCepoch = UnixTime;
|
|
var SCuniqueid = document.vicidial_form.uniqueid.value;
|
|
var SCcustomer_zap_channel = lastcustchannel;
|
|
var SCserver_ip = server_ip;
|
|
var SCSIPexten = extension;
|
|
var SCsession_id = session_id;
|
|
var SCdispo = LeaDDispO;
|
|
var SCdialed_number = dialed_number;
|
|
var SCdialed_label = dialed_label;
|
|
var SCrank = document.vicidial_form.rank.value;
|
|
var SCowner = document.vicidial_form.owner.value;
|
|
var SCcamp_script = campaign_script;
|
|
var SCin_script = CalL_ScripT_id;
|
|
var SCscript_width = script_width;
|
|
var SCscript_height = script_height;
|
|
var SCrecording_filename = recording_filename;
|
|
var SCrecording_id = recording_id;
|
|
var SCuser_custom_one = VU_custom_one;
|
|
var SCuser_custom_two = VU_custom_two;
|
|
var SCuser_custom_three = VU_custom_three;
|
|
var SCuser_custom_four = VU_custom_four;
|
|
var SCuser_custom_five = VU_custom_five;
|
|
var SCpreset_number_a = CalL_XC_a_NuMber;
|
|
var SCpreset_number_b = CalL_XC_b_NuMber;
|
|
var SCpreset_number_c = CalL_XC_c_NuMber;
|
|
var SCpreset_number_d = CalL_XC_d_NuMber;
|
|
var SCpreset_number_e = CalL_XC_e_NuMber;
|
|
var SCpreset_dtmf_a = CalL_XC_a_Dtmf;
|
|
var SCpreset_dtmf_b = CalL_XC_b_Dtmf;
|
|
var SCweb_vars = LIVE_web_vars;
|
|
|
|
if (encoded.match(RGiframe))
|
|
{
|
|
SCvendor_lead_code = SCvendor_lead_code.replace(RGplus,'+');
|
|
SCsource_id = SCsource_id.replace(RGplus,'+');
|
|
SClist_id = SClist_id.replace(RGplus,'+');
|
|
SCgmt_offset_now = SCgmt_offset_now.replace(RGplus,'+');
|
|
SCcalled_since_last_reset = SCcalled_since_last_reset.replace(RGplus,'+');
|
|
SCphone_code = SCphone_code.replace(RGplus,'+');
|
|
SCphone_number = SCphone_number.replace(RGplus,'+');
|
|
SCtitle = SCtitle.replace(RGplus,'+');
|
|
SCfirst_name = SCfirst_name.replace(RGplus,'+');
|
|
SCmiddle_initial = SCmiddle_initial.replace(RGplus,'+');
|
|
SClast_name = SClast_name.replace(RGplus,'+');
|
|
SCaddress1 = SCaddress1.replace(RGplus,'+');
|
|
SCaddress2 = SCaddress2.replace(RGplus,'+');
|
|
SCaddress3 = SCaddress3.replace(RGplus,'+');
|
|
SCcity = SCcity.replace(RGplus,'+');
|
|
SCstate = SCstate.replace(RGplus,'+');
|
|
SCprovince = SCprovince.replace(RGplus,'+');
|
|
SCpostal_code = SCpostal_code.replace(RGplus,'+');
|
|
SCcountry_code = SCcountry_code.replace(RGplus,'+');
|
|
SCgender = SCgender.replace(RGplus,'+');
|
|
SCdate_of_birth = SCdate_of_birth.replace(RGplus,'+');
|
|
SCalt_phone = SCalt_phone.replace(RGplus,'+');
|
|
SCemail = SCemail.replace(RGplus,'+');
|
|
SCsecurity_phrase = SCsecurity_phrase.replace(RGplus,'+');
|
|
SCcomments = SCcomments.replace(RGplus,'+');
|
|
SCfullname = SCfullname.replace(RGplus,'+');
|
|
SCfronter = SCfronter.replace(RGplus,'+');
|
|
SCuser = SCuser.replace(RGplus,'+');
|
|
SCpass = SCpass.replace(RGplus,'+');
|
|
SClead_id = SClead_id.replace(RGplus,'+');
|
|
SCcampaign = SCcampaign.replace(RGplus,'+');
|
|
SCphone_login = SCphone_login.replace(RGplus,'+');
|
|
SCoriginal_phone_login = SCoriginal_phone_login.replace(RGplus,'+');
|
|
SCgroup = SCgroup.replace(RGplus,'+');
|
|
SCchannel_group = SCchannel_group.replace(RGplus,'+');
|
|
SCSQLdate = SCSQLdate.replace(RGplus,'+');
|
|
SCuniqueid = SCuniqueid.replace(RGplus,'+');
|
|
SCcustomer_zap_channel = SCcustomer_zap_channel.replace(RGplus,'+');
|
|
SCserver_ip = SCserver_ip.replace(RGplus,'+');
|
|
SCSIPexten = SCSIPexten.replace(RGplus,'+');
|
|
SCdispo = SCdispo.replace(RGplus,'+');
|
|
SCdialed_number = SCdialed_number.replace(RGplus,'+');
|
|
SCdialed_label = SCdialed_label.replace(RGplus,'+');
|
|
SCrank = SCrank.replace(RGplus,'+');
|
|
SCowner = SCowner.replace(RGplus,'+');
|
|
SCcamp_script = SCcamp_script.replace(RGplus,'+');
|
|
SCin_script = SCin_script.replace(RGplus,'+');
|
|
SCscript_width = SCscript_width.replace(RGplus,'+');
|
|
SCscript_height = SCscript_height.replace(RGplus,'+');
|
|
SCrecording_filename = SCrecording_filename.replace(RGplus,'+');
|
|
SCrecording_id = SCrecording_id.replace(RGplus,'+');
|
|
SCuser_custom_one = SCuser_custom_one.replace(RGplus,'+');
|
|
SCuser_custom_two = SCuser_custom_two.replace(RGplus,'+');
|
|
SCuser_custom_three = SCuser_custom_three.replace(RGplus,'+');
|
|
SCuser_custom_four = SCuser_custom_four.replace(RGplus,'+');
|
|
SCuser_custom_five = SCuser_custom_five.replace(RGplus,'+');
|
|
SCpreset_number_a = SCpreset_number_a.replace(RGplus,'+');
|
|
SCpreset_number_b = SCpreset_number_b.replace(RGplus,'+');
|
|
SCpreset_number_c = SCpreset_number_c.replace(RGplus,'+');
|
|
SCpreset_number_d = SCpreset_number_d.replace(RGplus,'+');
|
|
SCpreset_number_e = SCpreset_number_e.replace(RGplus,'+');
|
|
SCpreset_dtmf_a = SCpreset_dtmf_a.replace(RGplus,'+');
|
|
SCpreset_dtmf_b = SCpreset_dtmf_b.replace(RGplus,'+');
|
|
SCweb_vars = SCweb_vars.replace(RGplus,'+');
|
|
}
|
|
|
|
var RGvendor_lead_code = new RegExp("--A--vendor_lead_code--B--","g");
|
|
var RGsource_id = new RegExp("--A--source_id--B--","g");
|
|
var RGlist_id = new RegExp("--A--list_id--B--","g");
|
|
var RGgmt_offset_now = new RegExp("--A--gmt_offset_now--B--","g");
|
|
var RGcalled_since_last_reset = new RegExp("--A--called_since_last_reset--B--","g");
|
|
var RGphone_code = new RegExp("--A--phone_code--B--","g");
|
|
var RGphone_number = new RegExp("--A--phone_number--B--","g");
|
|
var RGtitle = new RegExp("--A--title--B--","g");
|
|
var RGfirst_name = new RegExp("--A--first_name--B--","g");
|
|
var RGmiddle_initial = new RegExp("--A--middle_initial--B--","g");
|
|
var RGlast_name = new RegExp("--A--last_name--B--","g");
|
|
var RGaddress1 = new RegExp("--A--address1--B--","g");
|
|
var RGaddress2 = new RegExp("--A--address2--B--","g");
|
|
var RGaddress3 = new RegExp("--A--address3--B--","g");
|
|
var RGcity = new RegExp("--A--city--B--","g");
|
|
var RGstate = new RegExp("--A--state--B--","g");
|
|
var RGprovince = new RegExp("--A--province--B--","g");
|
|
var RGpostal_code = new RegExp("--A--postal_code--B--","g");
|
|
var RGcountry_code = new RegExp("--A--country_code--B--","g");
|
|
var RGgender = new RegExp("--A--gender--B--","g");
|
|
var RGdate_of_birth = new RegExp("--A--date_of_birth--B--","g");
|
|
var RGalt_phone = new RegExp("--A--alt_phone--B--","g");
|
|
var RGemail = new RegExp("--A--email--B--","g");
|
|
var RGsecurity_phrase = new RegExp("--A--security_phrase--B--","g");
|
|
var RGcomments = new RegExp("--A--comments--B--","g");
|
|
var RGfullname = new RegExp("--A--fullname--B--","g");
|
|
var RGfronter = new RegExp("--A--fronter--B--","g");
|
|
var RGuser = new RegExp("--A--user--B--","g");
|
|
var RGpass = new RegExp("--A--pass--B--","g");
|
|
var RGlead_id = new RegExp("--A--lead_id--B--","g");
|
|
var RGcampaign = new RegExp("--A--campaign--B--","g");
|
|
var RGphone_login = new RegExp("--A--phone_login--B--","g");
|
|
var RGoriginal_phone_login = new RegExp("--A--original_phone_login--B--","g");
|
|
var RGgroup = new RegExp("--A--group--B--","g");
|
|
var RGchannel_group = new RegExp("--A--channel_group--B--","g");
|
|
var RGSQLdate = new RegExp("--A--SQLdate--B--","g");
|
|
var RGepoch = new RegExp("--A--epoch--B--","g");
|
|
var RGuniqueid = new RegExp("--A--uniqueid--B--","g");
|
|
var RGcustomer_zap_channel = new RegExp("--A--customer_zap_channel--B--","g");
|
|
var RGserver_ip = new RegExp("--A--server_ip--B--","g");
|
|
var RGSIPexten = new RegExp("--A--SIPexten--B--","g");
|
|
var RGsession_id = new RegExp("--A--session_id--B--","g");
|
|
var RGdispo = new RegExp("--A--dispo--B--","g");
|
|
var RGdialed_number = new RegExp("--A--dialed_number--B--","g");
|
|
var RGdialed_label = new RegExp("--A--dialed_label--B--","g");
|
|
var RGrank = new RegExp("--A--rank--B--","g");
|
|
var RGowner = new RegExp("--A--owner--B--","g");
|
|
var RGcamp_script = new RegExp("--A--camp_script--B--","g");
|
|
var RGin_script = new RegExp("--A--in_script--B--","g");
|
|
var RGscript_width = new RegExp("--A--script_width--B--","g");
|
|
var RGscript_height = new RegExp("--A--script_height--B--","g");
|
|
var RGrecording_filename = new RegExp("--A--recording_filename--B--","g");
|
|
var RGrecording_id = new RegExp("--A--recording_id--B--","g");
|
|
var RGuser_custom_one = new RegExp("--A--user_custom_one--B--","g");
|
|
var RGuser_custom_two = new RegExp("--A--user_custom_two--B--","g");
|
|
var RGuser_custom_three = new RegExp("--A--user_custom_three--B--","g");
|
|
var RGuser_custom_four = new RegExp("--A--user_custom_four--B--","g");
|
|
var RGuser_custom_five = new RegExp("--A--user_custom_five--B--","g");
|
|
var RGpreset_number_a = new RegExp("--A--preset_number_a--B--","g");
|
|
var RGpreset_number_b = new RegExp("--A--preset_number_b--B--","g");
|
|
var RGpreset_number_c = new RegExp("--A--preset_number_c--B--","g");
|
|
var RGpreset_number_d = new RegExp("--A--preset_number_d--B--","g");
|
|
var RGpreset_number_e = new RegExp("--A--preset_number_e--B--","g");
|
|
var RGpreset_dtmf_a = new RegExp("--A--preset_dtmf_a--B--","g");
|
|
var RGpreset_dtmf_b = new RegExp("--A--preset_dtmf_b--B--","g");
|
|
var RGweb_vars = new RegExp("--A--web_vars--B--","g");
|
|
|
|
encoded = encoded.replace(RGvendor_lead_code, SCvendor_lead_code);
|
|
encoded = encoded.replace(RGsource_id, SCsource_id);
|
|
encoded = encoded.replace(RGlist_id, SClist_id);
|
|
encoded = encoded.replace(RGgmt_offset_now, SCgmt_offset_now);
|
|
encoded = encoded.replace(RGcalled_since_last_reset, SCcalled_since_last_reset);
|
|
encoded = encoded.replace(RGphone_code, SCphone_code);
|
|
encoded = encoded.replace(RGphone_number, SCphone_number);
|
|
encoded = encoded.replace(RGtitle, SCtitle);
|
|
encoded = encoded.replace(RGfirst_name, SCfirst_name);
|
|
encoded = encoded.replace(RGmiddle_initial, SCmiddle_initial);
|
|
encoded = encoded.replace(RGlast_name, SClast_name);
|
|
encoded = encoded.replace(RGaddress1, SCaddress1);
|
|
encoded = encoded.replace(RGaddress2, SCaddress2);
|
|
encoded = encoded.replace(RGaddress3, SCaddress3);
|
|
encoded = encoded.replace(RGcity, SCcity);
|
|
encoded = encoded.replace(RGstate, SCstate);
|
|
encoded = encoded.replace(RGprovince, SCprovince);
|
|
encoded = encoded.replace(RGpostal_code, SCpostal_code);
|
|
encoded = encoded.replace(RGcountry_code, SCcountry_code);
|
|
encoded = encoded.replace(RGgender, SCgender);
|
|
encoded = encoded.replace(RGdate_of_birth, SCdate_of_birth);
|
|
encoded = encoded.replace(RGalt_phone, SCalt_phone);
|
|
encoded = encoded.replace(RGemail, SCemail);
|
|
encoded = encoded.replace(RGsecurity_phrase, SCsecurity_phrase);
|
|
encoded = encoded.replace(RGcomments, SCcomments);
|
|
encoded = encoded.replace(RGfullname, SCfullname);
|
|
encoded = encoded.replace(RGfronter, SCfronter);
|
|
encoded = encoded.replace(RGuser, SCuser);
|
|
encoded = encoded.replace(RGpass, SCpass);
|
|
encoded = encoded.replace(RGlead_id, SClead_id);
|
|
encoded = encoded.replace(RGcampaign, SCcampaign);
|
|
encoded = encoded.replace(RGphone_login, SCphone_login);
|
|
encoded = encoded.replace(RGoriginal_phone_login, SCoriginal_phone_login);
|
|
encoded = encoded.replace(RGgroup, SCgroup);
|
|
encoded = encoded.replace(RGchannel_group, SCchannel_group);
|
|
encoded = encoded.replace(RGSQLdate, SCSQLdate);
|
|
encoded = encoded.replace(RGepoch, SCepoch);
|
|
encoded = encoded.replace(RGuniqueid, SCuniqueid);
|
|
encoded = encoded.replace(RGcustomer_zap_channel, SCcustomer_zap_channel);
|
|
encoded = encoded.replace(RGserver_ip, SCserver_ip);
|
|
encoded = encoded.replace(RGSIPexten, SCSIPexten);
|
|
encoded = encoded.replace(RGsession_id, SCsession_id);
|
|
encoded = encoded.replace(RGdispo, SCdispo);
|
|
encoded = encoded.replace(RGdialed_number, SCdialed_number);
|
|
encoded = encoded.replace(RGdialed_label, SCdialed_label);
|
|
encoded = encoded.replace(RGrank, SCrank);
|
|
encoded = encoded.replace(RGowner, SCowner);
|
|
encoded = encoded.replace(RGcamp_script, SCcamp_script);
|
|
encoded = encoded.replace(RGin_script, SCin_script);
|
|
encoded = encoded.replace(RGscript_width, SCscript_width);
|
|
encoded = encoded.replace(RGscript_height, SCscript_height);
|
|
encoded = encoded.replace(RGrecording_filename, SCrecording_filename);
|
|
encoded = encoded.replace(RGrecording_id, SCrecording_id);
|
|
encoded = encoded.replace(RGuser_custom_one, SCuser_custom_one);
|
|
encoded = encoded.replace(RGuser_custom_two, SCuser_custom_two);
|
|
encoded = encoded.replace(RGuser_custom_three, SCuser_custom_three);
|
|
encoded = encoded.replace(RGuser_custom_four, SCuser_custom_four);
|
|
encoded = encoded.replace(RGuser_custom_five, SCuser_custom_five);
|
|
encoded = encoded.replace(RGpreset_number_a, SCpreset_number_a);
|
|
encoded = encoded.replace(RGpreset_number_b, SCpreset_number_b);
|
|
encoded = encoded.replace(RGpreset_number_c, SCpreset_number_c);
|
|
encoded = encoded.replace(RGpreset_number_d, SCpreset_number_d);
|
|
encoded = encoded.replace(RGpreset_number_e, SCpreset_number_e);
|
|
encoded = encoded.replace(RGpreset_dtmf_a, SCpreset_dtmf_a);
|
|
encoded = encoded.replace(RGpreset_dtmf_b, SCpreset_dtmf_b);
|
|
encoded = encoded.replace(RGweb_vars, SCweb_vars);
|
|
}
|
|
decoded=encoded; // simple no ?
|
|
decoded = decoded.replace(RGnl, "<BR>");
|
|
// while (i < encoded.length) {
|
|
// var ch = encoded.charAt(i);
|
|
// if (ch == "%") {
|
|
// if (i < (encoded.length-2)
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+1)) != -1
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+2)) != -1 ) {
|
|
// decoded += unescape( encoded.substr(i,3) );
|
|
// i += 3;
|
|
// } else {
|
|
// alert( 'Bad escape combo near ...' + encoded.substr(i) );
|
|
// decoded += "%[ERR]";
|
|
// i++;
|
|
// }
|
|
// } else {
|
|
// decoded += ch;
|
|
// i++;
|
|
// }
|
|
// } // while
|
|
// decoded = decoded.replace(RGnl, "<BR>");
|
|
//
|
|
return false;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// Taken form php.net Angelos
|
|
function utf8_decode(utftext) {
|
|
var string = "";
|
|
var i = 0;
|
|
var c = c1 = c2 = 0;
|
|
|
|
while ( i < utftext.length ) {
|
|
|
|
c = utftext.charCodeAt(i);
|
|
|
|
if (c < 128) {
|
|
string += String.fromCharCode(c);
|
|
i++;
|
|
}
|
|
else if((c > 191) && (c < 224)) {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
string += String.fromCharCode(((c & 31) << 6) | (c2 & 63));
|
|
i += 2;
|
|
}
|
|
else {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
c3 = utftext.charCodeAt(i+2);
|
|
string += String.fromCharCode(((c & 15) << 12) | ((c2 & 63) << 6) | (c3 & 63));
|
|
i += 3;
|
|
}
|
|
|
|
}
|
|
|
|
return string;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// phone number format
|
|
function phone_number_format(formatphone) {
|
|
// customer_local_time, status date display 9999999999
|
|
// vdc_header_phone_format
|
|
// US_DASH 000-000-0000 - USA dash separated phone number<BR>
|
|
// US_PARN (000)000-0000 - USA dash separated number with area code in parenthesis<BR>
|
|
// UK_DASH 00 0000-0000 - UK dash separated phone number with space after city code<BR>
|
|
// AU_SPAC 000 000 000 - Australia space separated phone number<BR>
|
|
// IT_DASH 0000-000-000 - Italy dash separated phone number<BR>
|
|
// FR_SPAC 00 00 00 00 00 - France space separated phone number<BR>
|
|
var regUS_DASHphone = new RegExp("US_DASH","g");
|
|
var regUS_PARNphone = new RegExp("US_PARN","g");
|
|
var regUK_DASHphone = new RegExp("UK_DASH","g");
|
|
var regAU_SPACphone = new RegExp("AU_SPAC","g");
|
|
var regIT_DASHphone = new RegExp("IT_DASH","g");
|
|
var regFR_SPACphone = new RegExp("FR_SPAC","g");
|
|
var status_display_number = formatphone;
|
|
var dispnum = formatphone;
|
|
if (disable_alter_custphone == 'HIDE')
|
|
{
|
|
var status_display_number = 'XXXXXXXXXX';
|
|
var dispnum = 'XXXXXXXXXX';
|
|
}
|
|
if (vdc_header_phone_format.match(regUS_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + '-' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUS_PARNphone))
|
|
{
|
|
var status_display_number = '(' + dispnum.substring(0,3) + ')' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUK_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regAU_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + ' ' + dispnum.substring(3,6) + ' ' + dispnum.substring(6,9);
|
|
}
|
|
if (vdc_header_phone_format.match(regIT_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,4) + '-' + dispnum.substring(4,7) + '-' + dispnum.substring(8,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regFR_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,4) + ' ' + dispnum.substring(4,6) + ' ' + dispnum.substring(6,8) + ' ' + dispnum.substring(8,10);
|
|
}
|
|
|
|
return status_display_number;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// RefresH the agents view sidebar or xfer frame
|
|
function refresh_agents_view(RAlocation,RAcount)
|
|
{
|
|
if (RAcount > 0)
|
|
{
|
|
if (even > 0)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=AGENTSview&format=text&user=" + user + "&pass=" + pass + "&user_group=" + VU_user_group + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&stage=" + agent_status_view_time + "&campaign=" + campaign + "&comments=" + RAlocation;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById(RAlocation).innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Grab the call in queue and bring it into the session
|
|
function callinqueuegrab(CQauto_call_id)
|
|
{
|
|
if (CQauto_call_id > 0)
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
|
|
{
|
|
alert("VOCÊ DEVE SER PAUSA PARA GRAB APELA EM FILA");
|
|
}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLSINQUEUEgrab&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&campaign=" + campaign + "&stage=" + CQauto_call_id;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var CQgrabresponse = xmlhttp.responseText;
|
|
var regCQerror = new RegExp("ERROR","ig");
|
|
if (CQgrabresponse.match(regCQerror))
|
|
{
|
|
alert(CQgrabresponse);
|
|
}
|
|
else
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADready",'','','NO_STATUS_CHANGE');
|
|
AutoDialWaiting=1;
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// RefresH the calls in queue bottombar
|
|
function refresh_calls_in_queue(CQcount)
|
|
{
|
|
if (CQcount > 0)
|
|
{
|
|
if (even > 0)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLSINQUEUEview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&campaign=" + campaign + "&stage=<?php echo $CQwidth ?>";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById('callsinqueuelist').innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open or close the callsinqueue view bottombar
|
|
function show_calls_in_queue(CQoperation)
|
|
{
|
|
if (CQoperation=='SHOW')
|
|
{
|
|
document.getElementById("callsinqueuelink").innerHTML = "<a href=\"#\" onclick=\"show_calls_in_queue('HIDE');\">Solicita Hide Na fila</a>";
|
|
view_calls_in_queue_active=1;
|
|
showDiv('callsinqueuedisplay');
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("callsinqueuelink").innerHTML = "<a href=\"#\" onclick=\"show_calls_in_queue('SHOW');\">Solicita Mostrar Em Fila</a>";
|
|
view_calls_in_queue_active=0;
|
|
hideDiv('callsinqueuedisplay');
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open or close the agents view sidebar or xfer frame
|
|
function AgentsViewOpen(AVlocation,AVoperation)
|
|
{
|
|
if (AVoperation=='open')
|
|
{
|
|
if (AVlocation=='AgentViewSpan')
|
|
{
|
|
document.getElementById("AgentViewLink").innerHTML = "<a href=\"#\" onclick=\"AgentsViewOpen('AgentViewSpan','close');return false;\">Agents View -</a>";
|
|
agent_status_view_active=1;
|
|
}
|
|
showDiv(AVlocation);
|
|
}
|
|
else
|
|
{
|
|
if (AVlocation=='AgentViewSpan')
|
|
{
|
|
document.getElementById("AgentViewLink").innerHTML = "<a href=\"#\" onclick=\"AgentsViewOpen('AgentViewSpan','open');return false;\">Agents View +</a>";
|
|
agent_status_view_active=0;
|
|
}
|
|
hideDiv(AVlocation);
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populate the number to dial field with the selected user ID
|
|
function AgentsXferSelect(AXuser,AXlocation)
|
|
{
|
|
xfer_select_agents_active=0;
|
|
hideDiv('AgentXferViewSpan');
|
|
hideDiv(AXlocation);
|
|
document.vicidial_form.xfernumber.value = AXuser;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// OnFocus function for number to dial
|
|
function XferAgentSelectLaunch()
|
|
{
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XScheck = XfeRSelecT.value
|
|
if (XScheck.match(/AGENTDIRECT/))
|
|
{
|
|
showDiv('AgentXferViewSpan');
|
|
AgentsViewOpen('AgentXferViewSelect','open');
|
|
refresh_agents_view('AgentXferViewSelect',agent_status_view)
|
|
xfer_select_agents_active=1;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Call ReQueue call back to AGENTDIRECT queue launch
|
|
function call_requeue_launch()
|
|
{
|
|
document.vicidial_form.xfernumber.value = user;
|
|
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == 'AGENTDIRECT')
|
|
{XfeR_SelecT = 'SELECTED ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=1 name=XfeRGrouP class=\"cust_form\" id=XfeRGrouP>" + live_XfeR_HTML + "</select>";
|
|
|
|
mainxfer_send_redirect('XfeRLOCAL',lastcustchannel,lastcustserverip,'','NO');
|
|
|
|
document.vicidial_form.DispoSelection.value = 'RQXFER';
|
|
DispoSelect_submit();
|
|
|
|
AutoDial_ReSume_PauSe("VDADpause",'','','',"REQUEUE");
|
|
|
|
PauseCodeSelect_submit("RQUEUE");
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame out of the way and change the link to maximize
|
|
function DispoMinimize()
|
|
{
|
|
showDiv('DispoButtonHideA');
|
|
showDiv('DispoButtonHideB');
|
|
showDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = 340;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMaximize()\"> maximizar </a>";
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame to the top and change the link to minimize
|
|
function DispoMaximize()
|
|
{
|
|
document.getElementById("DispoSelectBox").style.top = 1;
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> minimizar </a>";
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Mostrar the groups selection span
|
|
function OpeNGrouPSelectioN()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
|
|
{
|
|
alert("Você deve estar PAUSED PARA ALTERAR GRUPOS");
|
|
}
|
|
else
|
|
{
|
|
if (manager_ingroups_set > 0)
|
|
{
|
|
alert("Gerente" + external_igb_set_name + " foi selecionado o grupo de escolhas");
|
|
}
|
|
else
|
|
{
|
|
HidEGenDerPulldown();
|
|
showDiv('CloserSelectBox')
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Mostrar the territories selection span
|
|
function OpeNTerritorYSelectioN()
|
|
{
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) )
|
|
{
|
|
alert("YOU MUST BE PAUSED TO CHANGE TERRITORIES");
|
|
}
|
|
else
|
|
{
|
|
showDiv('TerritorySelectBox')
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the CBcommentsBox span upon click
|
|
function CBcommentsBoxhide()
|
|
{
|
|
CBentry_time = '';
|
|
CBcallback_time = '';
|
|
CBuser = '';
|
|
CBcomments = '';
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "";
|
|
hideDiv('CBcommentsBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the EAcommentsBox span upon click
|
|
function EAcommentsBoxhide(minimizetask)
|
|
{
|
|
hideDiv('EAcommentsBox');
|
|
if (minimizetask=='YES')
|
|
{showDiv('EAcommentsMinBox');}
|
|
else
|
|
{hideDiv('EAcommentsMinBox');}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Mostrar the EAcommentsBox span upon click
|
|
function EAcommentsBoxshow()
|
|
{
|
|
showDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populating the date field in the callback frame prior to submission
|
|
function CB_date_pick(taskdate)
|
|
{
|
|
document.vicidial_form.CallBackDatESelectioN.value = taskdate;
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = taskdate;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submitting the callback date and time to the system
|
|
function CallBackDatE_submit()
|
|
{
|
|
CallBackDatEForM = document.vicidial_form.CallBackDatESelectioN.value;
|
|
CallBackCommenTs = document.vicidial_form.CallBackCommenTsField.value;
|
|
if (CallBackDatEForM.length < 2)
|
|
{alert("Você deve selecionar uma data");}
|
|
else
|
|
{
|
|
|
|
<?php
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
|
|
var CallBackTimEHouRFORM = document.getElementById('CBT_hour');
|
|
var CallBackTimEHouR = CallBackTimEHouRFORM[CallBackTimEHouRFORM.selectedIndex].text;
|
|
// var CallBackTimEHouRIDX = CallBackTimEHouRFORM.value;
|
|
|
|
var CallBackTimEMinuteSFORM = document.getElementById('CBT_minute');
|
|
var CallBackTimEMinuteS = CallBackTimEMinuteSFORM[CallBackTimEMinuteSFORM.selectedIndex].text;
|
|
// var CallBackTimEMinuteSIDX = CallBackTimEMinuteSFORM.value;
|
|
|
|
var CallBackTimEAmpMFORM = document.getElementById('CBT_ampm');
|
|
var CallBackTimEAmpM = CallBackTimEAmpMFORM[CallBackTimEAmpMFORM.selectedIndex].text;
|
|
// var CallBackTimEAmpMIDX = CallBackTimEAmpMFORM.value;
|
|
|
|
// alert (CallBackTimEHouR + "|" + CallBackTimEHouRFORM + "|" + CallBackTimEHouRIDX + "|");
|
|
// alert (CallBackTimEMinuteS + "|" + CallBackTimEMinuteSFORM + "|" + CallBackTimEMinuteSIDX + "|");
|
|
// alert (CallBackTimEAmpM + "|" + CallBackTimEAmpMFORM + "|" + CallBackTimEAmpMIDX + "|");
|
|
|
|
CallBackTimEHouRFORM.selectedIndex = '0';
|
|
CallBackTimEMinuteSFORM.selectedIndex = '0';
|
|
CallBackTimEAmpMFORM.selectedIndex = '1';
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
CallBackTimEHouR = document.vicidial_form.CBT_hour.value;
|
|
CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value;
|
|
CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value;
|
|
|
|
document.vicidial_form.CBT_hour.value = '01';
|
|
document.vicidial_form.CBT_minute.value = '00';
|
|
document.vicidial_form.CBT_ampm.value = 'PM';
|
|
|
|
<?php
|
|
}
|
|
?>
|
|
if (CallBackTimEHouR == '12')
|
|
{
|
|
if (CallBackTimEAmpM == 'AM')
|
|
{
|
|
CallBackTimEHouR = '00';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (CallBackTimEAmpM == 'PM')
|
|
{
|
|
CallBackTimEHouR = CallBackTimEHouR * 1;
|
|
CallBackTimEHouR = (CallBackTimEHouR + 12);
|
|
}
|
|
}
|
|
CallBackDatETimE = CallBackDatEForM + " " + CallBackTimEHouR + ":" + CallBackTimEMinuteS + ":00";
|
|
|
|
if (document.vicidial_form.CallBackOnlyMe.checked==true)
|
|
{
|
|
CallBackrecipient = 'USERONLY';
|
|
}
|
|
else
|
|
{
|
|
CallBackrecipient = 'ANYONE';
|
|
}
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = "Selecione uma data abaixo";
|
|
document.vicidial_form.CallBackOnlyMe.checked=false;
|
|
document.vicidial_form.CallBackDatESelectioN.value = '';
|
|
document.vicidial_form.CallBackCommenTsField.value = '';
|
|
|
|
// alert(CallBackDatETimE + "|" + CallBackCommenTs);
|
|
|
|
document.vicidial_form.DispoSelection.value = 'CBHOLD';
|
|
hideDiv('CallBackSelectBox');
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer early
|
|
function TimerActionRun(taskaction,taskdialalert)
|
|
{
|
|
if (taskaction == 'DiaLAlerT')
|
|
{
|
|
document.getElementById("TimerContentSpan").innerHTML = "<b>DIAL ALERT:<BR><BR>" + taskdialalert + "</b>";
|
|
|
|
showDiv('TimerSpan');
|
|
}
|
|
else
|
|
{
|
|
if ( (timer_action_message.length > 0) || (timer_action == 'MESSAGE_ONLY') )
|
|
{
|
|
document.getElementById("TimerContentSpan").innerHTML = "<b>NOTIFICAÇÃO TIMER: " + timer_action_seconds + " segundos<BR><BR>" + timer_action_message + "</b>";
|
|
|
|
showDiv('TimerSpan');
|
|
}
|
|
|
|
if (timer_action == 'WEBFORM')
|
|
{
|
|
WebFormRefresH('NO','YES');
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (timer_action == 'WEBFORM2')
|
|
{
|
|
WebFormTwoRefresH('NO','YES');
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (timer_action == 'D1_DIAL')
|
|
{
|
|
DtMf_PreSet_a_DiaL();
|
|
}
|
|
if (timer_action == 'D2_DIAL')
|
|
{
|
|
DtMf_PreSet_b_DiaL();
|
|
}
|
|
if (timer_action == 'D3_DIAL')
|
|
{
|
|
DtMf_PreSet_c_DiaL();
|
|
}
|
|
if (timer_action == 'D4_DIAL')
|
|
{
|
|
DtMf_PreSet_d_DiaL();
|
|
}
|
|
if (timer_action == 'D5_DIAL')
|
|
{
|
|
DtMf_PreSet_e_DiaL();
|
|
}
|
|
}
|
|
timer_action = 'NONE';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer early
|
|
function WrapupFinish()
|
|
{
|
|
wrapup_counter=999;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// GLOBAL FUNCTIONS
|
|
function begin_all_refresh()
|
|
{
|
|
<?php if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) {echo "document.onkeypress = hotkeypress;\n";} ?>
|
|
all_refresh();
|
|
}
|
|
function start_all_refresh()
|
|
{
|
|
if (VICIDiaL_closer_login_checked==0)
|
|
{
|
|
hideDiv('NothingBox');
|
|
hideDiv('CBcommentsBox');
|
|
hideDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
hideDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
hideDiv('MainPanel');
|
|
hideDiv('ScriptPanel');
|
|
hideDiv('ScriptRefresH');
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('LogouTBox');
|
|
hideDiv('AgenTDisablEBoX');
|
|
hideDiv('SysteMDisablEBoX');
|
|
hideDiv('CustomerGoneBox');
|
|
hideDiv('NoneInSessionBox');
|
|
hideDiv('WrapupBox');
|
|
hideDiv('TransferMain');
|
|
hideDiv('Bem vindoBoxA');
|
|
hideDiv('CallBackSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
hideDiv('CallBacKsLisTBox');
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
hideDiv('PauseCodeSelectBox');
|
|
hideDiv('GroupAliasSelectBox');
|
|
hideDiv('AgentViewSpan');
|
|
hideDiv('AgentXferViewSpan');
|
|
hideDiv('TimerSpan');
|
|
if (view_calls_in_queue_launch != '1')
|
|
{hideDiv('callsinqueuedisplay');}
|
|
if (agentonly_callbacks != '1')
|
|
{hideDiv('CallbacksButtons');}
|
|
if (allow_alerts < 1)
|
|
{hideDiv('AgentAlertSpan');}
|
|
// if ( (agentcall_manual != '1') && (starting_dial_level > 0) )
|
|
if (agentcall_manual != '1')
|
|
{hideDiv('ManuaLDiaLButtons');}
|
|
if (callholdstatus != '1')
|
|
{hideDiv('AgentStatusCalls');}
|
|
if (agentcallsstatus != '1')
|
|
{hideDiv('AgentStatusSpan');}
|
|
if ( ( (auto_dial_level > 0) && (dial_method != "INBOUND_MAN") ) || (manual_dial_preview < 1) )
|
|
{clearDiv('DiaLLeaDPrevieW');}
|
|
if (alt_phone_dialing != 1)
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (volumecontrol_active != '1')
|
|
{hideDiv('VolumeControlSpan');}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
if (agent_status_view != '1')
|
|
{document.getElementById("AgentViewLink").innerHTML = "";}
|
|
if (dispo_check_all_pause == '1')
|
|
{document.vicidial_form.DispoSelectStop.checked=true;}
|
|
|
|
document.vicidial_form.LeadLookuP.checked=true;
|
|
|
|
if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') )
|
|
{
|
|
document.getElementById("PauseCodeLinkSpan").innerHTML = "<a href=\"#\" onclick=\"PauseCodeSelectContent_create();return false;\">DÊ ENTRADA A um CÓDIGO Da PAUSA</a>";
|
|
}
|
|
if (VICIDiaL_allow_closers < 1)
|
|
{
|
|
document.getElementById("LocalCloser").style.visibility = 'hidden';
|
|
}
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_startrecording_OFF.gif\" border=0 alt=\"Inicia Gravação\">";
|
|
}
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VU_closer_default_blended == 1)
|
|
{document.vicidial_form.CloserSelectBlended.checked=true}
|
|
CloserSelectContent_create();
|
|
showDiv('CloserSelectBox');
|
|
var CloserSelecting = 1;
|
|
CloserSelectContent_create();
|
|
}
|
|
else
|
|
{
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
var CloserSelecting = 0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
dial_method = "MANUAL";
|
|
auto_dial_level=0;
|
|
starting_dial_level=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
}
|
|
}
|
|
if (territoryCOUNT > 0)
|
|
{
|
|
showDiv('TerritorySelectBox');
|
|
var TerritorySelecting = 1;
|
|
TerritorySelectContent_create();
|
|
}
|
|
else
|
|
{
|
|
hideDiv('TerritorySelectBox');
|
|
MainPanelToFront();
|
|
var TerritorySelecting = 0;
|
|
}
|
|
if ( (VtigeRLogiNScripT == 'Y') && (VtigeREnableD > 0) )
|
|
{
|
|
document.getElementById("ScriptContents").innerHTML = "<iframe src=\"" + VtigeRurl + "/index.php?module=Users&action=Authenticate&return_module=Users&return_action=Login&user_name=" + user + "&user_password=" + pass + "&login_theme=softed&login_language=en_us\" style=\"background-color:transparent;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"popupFrame\" name=\"popupFrame\" width=\"" + script_width + "\" height=\"" + script_height + "\" STYLE=\"z-index:17\"> </iframe> ";
|
|
}
|
|
if ( (VtigeRLogiNScripT == 'NEW_WINDOW') && (VtigeREnableD > 0) )
|
|
{
|
|
var VtigeRall = VtigeRurl + "/index.php?module=Users&action=Authenticate&return_module=Users&return_action=Login&user_name=" + user + "&user_password=" + pass + "&login_theme=softed&login_language=en_us";
|
|
|
|
VtigeRwin =window.open(VtigeRall, web_form_target,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480');
|
|
|
|
VtigeRwin.blur();
|
|
}
|
|
if ( (crm_popup_login == 'Y') && (crm_login_address.length > 4) )
|
|
{
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
URLDecode(crm_login_address,'YES');
|
|
var TEMP_crm_login_address = decoded;
|
|
TEMP_crm_login_address = TEMP_crm_login_address.replace(regWFAcustom, '');
|
|
|
|
CRMwin = window.open(TEMP_crm_login_address, 'CRMwin,toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480');
|
|
|
|
CRMwin.blur();
|
|
}
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
HidEGenDerPulldown();
|
|
}
|
|
VICIDiaL_closer_login_checked = 1;
|
|
}
|
|
else
|
|
{
|
|
|
|
var WaitingForNextStep=0;
|
|
if ( (CloserSelecting==1) || (TerritorySelecting==1) ) {WaitingForNextStep=1;}
|
|
if (open_dispo_screen==1)
|
|
{
|
|
wrapup_counter=0;
|
|
if (wrapup_seconds > 0)
|
|
{
|
|
showDiv('WrapupBox');
|
|
document.getElementById("WrapupTimer").innerHTML = wrapup_seconds;
|
|
wrapup_waiting=1;
|
|
}
|
|
CustomerData_update();
|
|
document.getElementById("GENDERhideFORie").innerHTML = '';
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
showDiv('DispoSelectBox');
|
|
DispoSelectContent_create('','ReSET');
|
|
WaitingForNextStep=1;
|
|
open_dispo_screen=0;
|
|
LIVE_default_xfer_group = default_xfer_group;
|
|
LIVE_campaign_recording = campaign_recording;
|
|
LIVE_campaign_rec_filename = campaign_rec_filename;
|
|
if (disable_alter_custphone!='HIDE')
|
|
{document.getElementById("DispoSelectPhonE").innerHTML = document.vicidial_form.phone_number.value;}
|
|
else
|
|
{document.getElementById("DispoSelectPhonE").innerHTML = '';}
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = "Dial Next Call";
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
if (AgentDispoing==1)
|
|
{
|
|
WaitingForNextStep=1;
|
|
check_for_conf_calls(session_id, '0');
|
|
}
|
|
if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
|
|
if ( (custchannellive < -30) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) ) {CustomerChanneLGone();}
|
|
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
|
|
if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();}
|
|
if (WaitingForNextStep==0)
|
|
{
|
|
// check for live channels in conference room and get current datetime
|
|
check_for_conf_calls(session_id, '0');
|
|
// refresh agent status view
|
|
if (agent_status_view_active > 0)
|
|
{
|
|
refresh_agents_view('AgentViewStatus',agent_status_view);
|
|
}
|
|
if (view_calls_in_queue_active > 0)
|
|
{
|
|
refresh_calls_in_queue(view_calls_in_queue);
|
|
}
|
|
if (xfer_select_agents_active > 0)
|
|
{
|
|
refresh_agents_view('AgentXferViewSelect',agent_status_view);
|
|
}
|
|
if (agentonly_callbacks == '1')
|
|
{CB_count_check++;}
|
|
|
|
if (AutoDialWaiting == 1)
|
|
{
|
|
check_for_auto_incoming();
|
|
}
|
|
// look for a channel name for the manually dialed call
|
|
if (MD_channel_look==1)
|
|
{
|
|
ManualDialCheckChanneL(XDcheck);
|
|
}
|
|
if ( (CB_count_check > 19) && (agentonly_callbacks == '1') )
|
|
{
|
|
CalLBacKsCounTCheck();
|
|
CB_count_check=0;
|
|
}
|
|
if ( (even > 0) && (agent_display_dialable_leads > 0) )
|
|
{
|
|
DiaLableLeaDsCounT();
|
|
}
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
VD_live_call_secondS++;
|
|
document.vicidial_form.SecondS.value = VD_live_call_secondS;
|
|
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
|
|
}
|
|
if (XD_live_customer_call==1)
|
|
{
|
|
XD_live_call_secondS++;
|
|
document.vicidial_form.xferlength.value = XD_live_call_secondS;
|
|
}
|
|
if ( (update_fields > 0) && (update_fields_data.length > 2) )
|
|
{
|
|
UpdateFieldsData();
|
|
}
|
|
if ( (timer_action != 'NONE') && (timer_action.length > 3) && (timer_action_seconds <= VD_live_call_secondS) && (timer_action_seconds >= 0) )
|
|
{
|
|
TimerActionRun('','');
|
|
}
|
|
if (HKdispo_display > 0)
|
|
{
|
|
if ( (HKdispo_display == 3) && (HKfinish==1) )
|
|
{
|
|
HKfinish=0;
|
|
DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
if (HKdispo_display == 1)
|
|
{
|
|
if (hot_keys_active==1)
|
|
{showDiv('HotKeyEntriesBox');}
|
|
hideDiv('HotKeyActionBox');
|
|
}
|
|
HKdispo_display--;
|
|
}
|
|
if (all_record == 'YES')
|
|
{
|
|
if (all_record_count < allcalls_delay)
|
|
{all_record_count++;}
|
|
else
|
|
{
|
|
conf_send_recording('MonitorConf',session_id ,'');
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
}
|
|
}
|
|
|
|
|
|
if (active_display==1)
|
|
{
|
|
check_s = check_n.toString();
|
|
if ( (check_s.match(/00$/)) || (check_n<2) )
|
|
{
|
|
// check_for_conf_calls();
|
|
}
|
|
}
|
|
if (check_n<2)
|
|
{
|
|
}
|
|
else
|
|
{
|
|
// check_for_live_calls();
|
|
check_s = check_n.toString();
|
|
}
|
|
if (wrapup_seconds > 0)
|
|
{
|
|
document.getElementById("WrapupTimer").innerHTML = (wrapup_seconds - wrapup_counter);
|
|
wrapup_counter++;
|
|
if ( (wrapup_counter > wrapup_seconds) && (document.getElementById("WrapupBox").style.visibility == 'visible') )
|
|
{
|
|
wrapup_waiting=0;
|
|
hideDiv('WrapupBox');
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
// alert('wrapup pause');
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
alert("unchecking PAUSE");
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
// alert('wrapup ready');
|
|
AutoDial_ReSume_PauSe("VDADready","NEW_ID","WRAPUP");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
setTimeout("all_refresh()", refresh_interval);
|
|
}
|
|
function all_refresh()
|
|
{
|
|
epoch_sec++;
|
|
check_n++;
|
|
even++;
|
|
if (even > 1)
|
|
{even=0;}
|
|
var year= t.getYear()
|
|
var month= t.getMonth()
|
|
month++;
|
|
var daym= t.getDate()
|
|
var hours = t.getHours();
|
|
var min = t.getMinutes();
|
|
var sec = t.getSeconds();
|
|
var regMSdate = new RegExp("MS_","g");
|
|
var regUSdate = new RegExp("US_","g");
|
|
var regEUdate = new RegExp("EU_","g");
|
|
var regALdate = new RegExp("AL_","g");
|
|
var regAMPMdate = new RegExp("AMPM","g");
|
|
if (year < 1000) {year+=1900}
|
|
if (month< 10) {month= "0" + month}
|
|
if (daym< 10) {daym= "0" + daym}
|
|
if (hours < 10) {hours = "0" + hours;}
|
|
if (min < 10) {min = "0" + min;}
|
|
if (sec < 10) {sec = "0" + sec;}
|
|
var Tyear = (year-2000);
|
|
filedate = year + "" + month + "" + daym + "-" + hours + "" + min + "" + sec;
|
|
tinydate = Tyear + "" + month + "" + daym + "" + hours + "" + min + "" + sec;
|
|
SQLdate = year + "-" + month + "-" + daym + " " + hours + ":" + min + ":" + sec;
|
|
|
|
var status_date = '';
|
|
var status_time = hours + ":" + min + ":" + sec;
|
|
if (vdc_header_date_format.match(regMSdate))
|
|
{
|
|
status_date = year + "-" + month + "-" + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regUSdate))
|
|
{
|
|
status_date = month + "/" + daym + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regEUdate))
|
|
{
|
|
status_date = daym + "/" + month + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regALdate))
|
|
{
|
|
var statusmon='';
|
|
if (month == 1) {statusmon = "JAN";}
|
|
if (month == 2) {statusmon = "FEV";}
|
|
if (month == 3) {statusmon = "MAR";}
|
|
if (month == 4) {statusmon = "ABR";}
|
|
if (month == 5) {statusmon = "MAI";}
|
|
if (month == 6) {statusmon = "JUN";}
|
|
if (month == 7) {statusmon = "JLY";}
|
|
if (month == 8) {statusmon = "AGO";}
|
|
if (month == 9) {statusmon = "SET";}
|
|
if (month == 10) {statusmon = "OUT";}
|
|
if (month == 11) {statusmon = "NOV";}
|
|
if (month == 12) {statusmon = "DEZ";}
|
|
|
|
status_date = statusmon + " " + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (hours == 12) {AMPM = 'PM';}
|
|
if (hours == 0) {AMPM = 'AM'; hours = '12';}
|
|
if (hours > 12) {hours = (hours - 12); AMPM = 'PM';}
|
|
status_time = hours + ":" + min + ":" + sec + " " + AMPM;
|
|
}
|
|
|
|
document.getElementById("status").innerHTML = status_date + " " + status_time + display_message;
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
var customer_gmt = parseFloat(document.vicidial_form.gmt_offset_now.value);
|
|
var AMPM = 'AM';
|
|
var customer_gmt_diff = (customer_gmt - local_gmt);
|
|
var UnixTimec = (UnixTime + (3600 * customer_gmt_diff));
|
|
var UnixTimeMSc = (UnixTimec * 1000);
|
|
c.setTime(UnixTimeMSc);
|
|
var Cyear= c.getYear()
|
|
var Cmon= c.getMonth()
|
|
Cmon++;
|
|
var Cdaym= c.getDate()
|
|
var Chours = c.getHours();
|
|
var Cmin = c.getMinutes();
|
|
var Csec = c.getSeconds();
|
|
if (Cyear < 1000) {Cyear+=1900}
|
|
if (Cmon < 10) {Cmon= "0" + Cmon}
|
|
if (Cdaym < 10) {Cdaym= "0" + Cdaym}
|
|
if (Chours < 10) {Chours = "0" + Chours;}
|
|
if ( (Cmin < 10) && (Cmin.length < 2) ) {Cmin = "0" + Cmin;}
|
|
if ( (Csec < 10) && (Csec.length < 2) ) {Csec = "0" + Csec;}
|
|
if (Cmin < 10) {Cmin = "0" + Cmin;}
|
|
if (Csec < 10) {Csec = "0" + Csec;}
|
|
|
|
var customer_date = '';
|
|
var customer_time = Chours + ":" + Cmin + ":" + Csec;
|
|
if (vdc_customer_date_format.match(regMSdate))
|
|
{
|
|
customer_date = Cyear + "-" + Cmon + "-" + Cdaym;
|
|
}
|
|
if (vdc_customer_date_format.match(regUSdate))
|
|
{
|
|
customer_date = Cmon + "/" + Cdaym + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regEUdate))
|
|
{
|
|
customer_date = Cdaym + "/" + Cmon + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regALdate))
|
|
{
|
|
var customermon='';
|
|
if (Cmon == 1) {customermon = "JAN";}
|
|
if (Cmon == 2) {customermon = "FEV";}
|
|
if (Cmon == 3) {customermon = "MAR";}
|
|
if (Cmon == 4) {customermon = "ABR";}
|
|
if (Cmon == 5) {customermon = "MAI";}
|
|
if (Cmon == 6) {customermon = "JUN";}
|
|
if (Cmon == 7) {customermon = "JLY";}
|
|
if (Cmon == 8) {customermon = "AGO";}
|
|
if (Cmon == 9) {customermon = "SET";}
|
|
if (Cmon == 10) {customermon = "OUT";}
|
|
if (Cmon == 11) {customermon = "NOV";}
|
|
if (Cmon == 12) {customermon = "DEZ";}
|
|
|
|
customer_date = customermon + " " + Cdaym + " ";
|
|
}
|
|
if (vdc_customer_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (Chours == 12) {AMPM = 'PM';}
|
|
if (Chours == 0) {AMPM = 'AM'; Chours = '12';}
|
|
if (Chours > 12) {Chours = (Chours - 12); AMPM = 'PM';}
|
|
customer_time = Chours + ":" + Cmin + ":" + Csec + " " + AMPM;
|
|
}
|
|
|
|
var customer_local_time = customer_date + " " + customer_time;
|
|
document.vicidial_form.custdatetime.value = customer_local_time;
|
|
|
|
}
|
|
start_all_refresh();
|
|
}
|
|
function pause() // Pauses the refreshing of the lists
|
|
{active_display=2; display_message=" - DISPLAY ATIVO PAUSADO - ";}
|
|
function start() // resumes the refreshing of the lists
|
|
{active_display=1; display_message='';}
|
|
function faster() // lowers by 1000 milliseconds the time until the next refresh
|
|
{
|
|
if (refresh_interval>1001)
|
|
{refresh_interval=(refresh_interval - 1000);}
|
|
}
|
|
function slower() // raises by 1000 milliseconds the time until the next refresh
|
|
{
|
|
refresh_interval=(refresh_interval + 1000);
|
|
}
|
|
|
|
// activeext-specific functions
|
|
function activeext_force_refresh() // forces immediate refresh of list content
|
|
{getactiveext();}
|
|
function activeext_order_asc() // changes order of activeext list to ascending
|
|
{
|
|
activeext_order="asc"; getactiveext();
|
|
desc_order_HTML ='<a href="#" onclick="activeext_order_desc();return false;">ORDEM</a>';
|
|
document.getElementById("activeext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function activeext_order_desc() // changes order of activeext list to descending
|
|
{
|
|
activeext_order="desc"; getactiveext();
|
|
asc_order_HTML ='<a href="#" onclick="activeext_order_asc();return false;">ORDEM</a>';
|
|
document.getElementById("activeext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
|
|
// busytrunk-specific functions
|
|
function busytrunk_force_refresh() // forces immediate refresh of list content
|
|
{getbusytrunk();}
|
|
function busytrunk_order_asc() // changes order of busytrunk list to ascending
|
|
{
|
|
busytrunk_order="asc"; getbusytrunk();
|
|
desc_order_HTML ='<a href="#" onclick="busytrunk_order_desc();return false;">ORDEM</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busytrunk_order_desc() // changes order of busytrunk list to descending
|
|
{
|
|
busytrunk_order="desc"; getbusytrunk();
|
|
asc_order_HTML ='<a href="#" onclick="busytrunk_order_asc();return false;">ORDEM</a>';
|
|
document.getElementById("busytrunk_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busytrunkhangup_force_refresh() // forces immediate refresh of list content
|
|
{busytrunkhangup();}
|
|
|
|
// busyext-specific functions
|
|
function busyext_force_refresh() // forces immediate refresh of list content
|
|
{getbusyext();}
|
|
function busyext_order_asc() // changes order of busyext list to ascending
|
|
{
|
|
busyext_order="asc"; getbusyext();
|
|
desc_order_HTML ='<a href="#" onclick="busyext_order_desc();return false;">ORDEM</a>';
|
|
document.getElementById("busyext_order").innerHTML = desc_order_HTML;
|
|
}
|
|
function busyext_order_desc() // changes order of busyext list to descending
|
|
{
|
|
busyext_order="desc"; getbusyext();
|
|
asc_order_HTML ='<a href="#" onclick="busyext_order_asc();return false;">ORDEM</a>';
|
|
document.getElementById("busyext_order").innerHTML = asc_order_HTML;
|
|
}
|
|
function busylocalhangup_force_refresh() // forces immediate refresh of list content
|
|
{busylocalhangup();}
|
|
|
|
|
|
// functions to hide and show different DIVs
|
|
function showDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'visible';
|
|
}
|
|
}
|
|
function hideDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'hidden';
|
|
}
|
|
}
|
|
function clearDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
document.getElementById(divvar).innerHTML = '';
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> VISUALIZAR CONTATO<BR></font>";
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> DISCAR TELEFONE ALT<BR></font>";
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
function buildDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
var buildDivHTML = "";
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> VISUALIZAR CONTATO<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_preview_dial==1)
|
|
{document.vicidial_form.LeadPreview.checked=true}
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> DISCAR TELEFONE ALT<BR></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_alt_dial==1)
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true}
|
|
if (DefaulTAlTDiaL == '1')
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
}
|
|
|
|
function conf_channels_detail(divvar)
|
|
{
|
|
if (divvar == 'SHOW')
|
|
{
|
|
conf_channels_xtra_display = 1;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('HIDE');\">Ocultar informações de discagem do canal</a>";
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
else
|
|
{
|
|
conf_channels_xtra_display = 0;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('SHOW');\">Mostrar informações de discagem do canal</a><BR><BR> ";
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
}
|
|
|
|
function HotKeys(HKstate)
|
|
{
|
|
if ( (HKstate == 'ON') && (HKbutton_allowed == 1) )
|
|
{
|
|
showDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 1;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOut=\"HotKeys('OFF')\"><IMG SRC=\"../agc/images/vdc_XB_hotkeysactive_ptbr.gif\" border=0 alt=\"ATALHOS DE STATUS ATIVOS\"></a>";
|
|
}
|
|
else
|
|
{
|
|
hideDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 0;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOver=\"HotKeys('ON')\"><IMG SRC=\"../agc/images/vdc_XB_hotkeysactive_OFF_ptbr.gif\" border=0 alt=\"ATALHOS DE STATUS INATIVOS\"></a>";
|
|
}
|
|
}
|
|
|
|
function ShoWTransferMain(showxfervar,showoffvar)
|
|
{
|
|
if (VU_vicidial_transfers == '1')
|
|
{
|
|
if (showxfervar == 'ON')
|
|
{
|
|
var xfer_height = <?php echo $HTheight ?>;
|
|
if (alt_phone_dialing>0) {xfer_height = (xfer_height + 20);}
|
|
if ( (auto_dial_level == 0) && (manual_dial_preview == 1) ) {xfer_height = (xfer_height + 20);}
|
|
document.getElementById("TransferMain").style.top = xfer_height;
|
|
HKbutton_allowed = 0;
|
|
showDiv('TransferMain');
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('OFF','YES');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
if (quick_transfer_button_enabled > 0)
|
|
{document.getElementById("QuickXfer").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_quickxfer_OFF.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\">";}
|
|
}
|
|
else
|
|
{
|
|
HKbutton_allowed = 1;
|
|
hideDiv('TransferMain');
|
|
if (showoffvar == 'YES')
|
|
{
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON');\"><IMG SRC=\"../agc/images/vdc_LB_transferconf_ptbr.gif\" border=0 alt=\"Transferir a conferência\"></a>";
|
|
|
|
if (quick_transfer_button == 'IN_GROUP')
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_quickxfer.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\"></a>";
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') )
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "');return false;\"><IMG SRC=\"../agc/images/vdc_LB_quickxfer.gif\" border=0 alt=\"RÁPIDA TRANSFERÊNCIA\"></a>";
|
|
}
|
|
}
|
|
}
|
|
if (three_way_call_cid == 'AGENT_CHOOSE')
|
|
{
|
|
if ( (active_group_alias.length < 1) && (LIVE_default_group_alias.length > 1) && (LIVE_caller_id_number.length > 3) )
|
|
{
|
|
active_group_alias = LIVE_default_group_alias;
|
|
cid_choice = LIVE_caller_id_number;
|
|
}
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=1 face=\"Arial,Helvetica\">Grupo Alias: " + active_group_alias + "</font>";
|
|
document.getElementById("XfeRCID").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('1');\"><font size=1 face=\"Arial,Helvetica\">Clique aqui para escolher um grupo Alias</font></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("XfeRCID").innerHTML = "";
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (showxfervar != 'OFF')
|
|
{
|
|
alert('VOCE NÃO TEM PERMISSÕES PARA TRANSFERIR AS CHAMADAS');
|
|
}
|
|
}
|
|
}
|
|
|
|
function MainPanelToFront(resumevar)
|
|
{
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $MAIN_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $MAIN_COLOR ?>";
|
|
hideDiv('ScriptPanel');
|
|
hideDiv('ScriptRefresH');
|
|
showDiv('MainPanel');
|
|
ShoWGenDerPulldown();
|
|
|
|
if (resumevar != 'NO')
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
else
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (auto_dial_alt_dial==1)
|
|
{
|
|
auto_dial_alt_dial=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<IMG SRC=\"../agc/images/vdc_LB_pause_OFF_ptbr.gif\" border=0 alt=\" Pausa \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"../agc/images/vdc_LB_resume_ptbr.gif\" border=0 alt=\"Início\"></a><BR><a href=\"#\" onclick=\"ManualDialNext('','','','','','0');\"><IMG SRC=\"../agc/images/vdc_LB_dialnextnumber_ptbr.gif\" border=0 alt=\"Discar proximo número\"></a>";
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
clearDiv('DiaLLeaDPrevieW');
|
|
}
|
|
}
|
|
}
|
|
panel_bgcolor='<?php echo $MAIN_COLOR ?>';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
function ScriptPanelToFront()
|
|
{
|
|
showDiv('ScriptPanel');
|
|
showDiv('ScriptRefresH');
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $SCRIPT_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $SCRIPT_COLOR ?>";
|
|
panel_bgcolor='<?php echo $SCRIPT_COLOR ?>';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
|
|
HidEGenDerPulldown();
|
|
}
|
|
|
|
function HidEGenDerPulldown()
|
|
{
|
|
var gIndex = 0;
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
if (genderValue == 'M') {var gIndex = 1;}
|
|
if (genderValue == 'F') {var gIndex = 2;}
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
document.getElementById("GENDERhideFORie").innerHTML = '';
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
}
|
|
|
|
function ShoWGenDerPulldown()
|
|
{
|
|
var gIndex = 0;
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
if (genderValue == 'M') {var gIndex = 1;}
|
|
if (genderValue == 'F') {var gIndex = 2;}
|
|
document.getElementById("GENDERhideFORie").innerHTML = '<select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select>';
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '';
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
}
|
|
|
|
</script>
|
|
|
|
|
|
<style type="text/css">
|
|
<!--
|
|
div.scroll_callback {height: 300px; width: 620px; overflow: scroll;}
|
|
div.scroll_list {height: 400px; width: 140px; overflow: scroll;}
|
|
div.scroll_script {height: <?php echo $SSheight ?>px; width: <?php echo $SDwidth ?>px; background: #FFF5EC; overflow: auto; font-size: 12px; font-family: sans-serif;}
|
|
div.noscroll_script {height: <?php echo $SSheight ?>px; width: <?php echo $SDwidth ?>px; background: #FFF5EC; overflow: hidden; font-size: 12px; font-family: sans-serif;}
|
|
div.text_input {overflow: auto; font-size: 10px; font-family: sans-serif;}
|
|
.body_text {font-size: 13px; font-family: sans-serif;}
|
|
.queue_text_red {font-size: 12px; font-family: sans-serif; font-weight: bold; color: red}
|
|
.queue_text {font-size: 12px; font-family: sans-serif; color: black}
|
|
.preview_text {font-size: 13px; font-family: sans-serif; background: #CCFFCC}
|
|
.preview_text_red {font-size: 13px; font-family: sans-serif; background: #FFCCCC}
|
|
.body_small {font-size: 11px; font-family: sans-serif;}
|
|
.body_tiny {font-size: 10px; font-family: sans-serif;}
|
|
.log_text {font-size: 11px; font-family: monospace;}
|
|
.log_text_red {font-size: 11px; font-family: monospace; font-weight: bold; background: #FF3333}
|
|
.log_title {font-size: 12px; font-family: monospace; font-weight: bold;}
|
|
.sd_text {font-size: 16px; font-family: sans-serif; font-weight: bold;}
|
|
.sh_text {font-size: 14px; font-family: sans-serif; font-weight: bold;}
|
|
.sb_text {font-size: 12px; font-family: sans-serif;}
|
|
.sk_text {font-size: 11px; font-family: sans-serif;}
|
|
.skb_text {font-size: 13px; font-family: sans-serif; font-weight: bold;}
|
|
.ON_conf {font-size: 11px; font-family: monospace; color: black; background: #FFFF99}
|
|
.OFF_conf {font-size: 11px; font-family: monospace; color: black; background: #FFCC77}
|
|
.cust_form {font-family: sans-serif; font-size: 10px; overflow: hidden}
|
|
.cust_form_text {font-family: sans-serif; font-size: 10px; overflow: auto}
|
|
|
|
-->
|
|
</style>
|
|
<?php
|
|
echo "</head>\n";
|
|
|
|
|
|
?>
|
|
<BODY onload="begin_all_refresh();" onunload="BrowserCloseLogout();">
|
|
<FORM name=vicidial_form>
|
|
<span style="position:absolute;left:0px;top:0px;z-index:2;" id="Header">
|
|
<TABLE Border=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=white WIDTH=<?php echo $MNwidth ?> MARGINWIDTH=0 MARGINHEIGHT=0 LEFTMARGIN=0 TOPMARGIN=0 VALIGN=TOP ALIGN=LEFT>
|
|
<TR VALIGN=TOP ALIGN=LEFT><TD COLSPAN=3 VALIGN=TOP ALIGN=LEFT>
|
|
<INPUT TYPE=HIDDEN NAME=extension>
|
|
<font class="queue_text">
|
|
<?php echo "Loggado como usuario: $VD_loginligadoTelefone: $SIP_userpara a campanha: $VD_campaign \n"; ?>
|
|
<span id="agentchannelSPAN"></span>
|
|
</TD><TD COLSPAN=3 VALIGN=TOP ALIGN=RIGHT><font class="body_text">
|
|
<?php if ($territoryCT > 0) {echo "<a href=\"#\" onclick=\"OpeNTerritorYSelectioN();return false;\">TERRITORIES</a> \n";} ?>
|
|
<?php if ($INgrpCT > 0) {echo "<a href=\"#\" onclick=\"OpeNGrouPSelectioN();return false;\">GROUPS</a> \n";} ?>
|
|
<?php echo "<a href=\"#\" onclick=\"NormalLogout();return false;\">SAIR</a>\n"; ?>
|
|
</TD></TR></TABLE>
|
|
</SPAN>
|
|
|
|
<span style="position:absolute;left:0px;top:13px;z-index:1;" id="Tabs">
|
|
<table border=0 bgcolor="#FFFFFF" width=<?php echo $MNwidth ?> height=30>
|
|
<TR VALIGN=TOP ALIGN=LEFT>
|
|
<TD ALIGN=LEFT WIDTH=115><A HREF="#" onclick="MainPanelToFront('NO');"><IMG SRC="../agc/images/vdc_tab_vicidial.gif" ALT="MAIN" WIDTH=115 HEIGHT=30 Border=0></A></TD>
|
|
<TD ALIGN=LEFT WIDTH=105><A HREF="#" onclick="ScriptPanelToFront();"><IMG SRC="../agc/images/vdc_tab_script.gif" ALT="SCRIPT" WIDTH=105 HEIGHT=30 Border=0></A></TD>
|
|
<TD WIDTH=<?php echo $HSwidth ?> VALIGN=MIDDLE ALIGN=CENTER><font class="body_text"> <span id=status>LIVE</span> session ID: <span id=sessionIDspan></span> <span id=AgentStatusCalls></span></TD>
|
|
<TD WIDTH=109><IMG SRC="../agc/images/agc_live_call_OFF_ptbr.gif" NAME=livecall ALT="Chamadas Ativas" WIDTH=109 HEIGHT=30 Border=0></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:3;" id="Bem vindoBoxA">
|
|
<table border=0 bgcolor="#FFFFFF" width=<?php echo $CAwidth ?> height=<?php echo $HKwidth ?>><TR><TD align=center><BR><span id="Bem vindoBoxAt">Agent Screen</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:300px;top:<?php echo $MBheight ?>px;z-index:12;" id="ManuaLDiaLButtons"><font class="body_text">
|
|
<span id="MDstatusSpan"><a href="#" onclick="NeWManuaLDiaLCalL('NO');return false;">DISCAGEM MANUAL</a></span> <a href="#" onclick="NeWManuaLDiaLCalL('FAST');return false;">SELETOR RÁPIDO</a><BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:300px;top:<?php echo $CBheight ?>px;z-index:13;" id="CallbacksButtons"><font class="body_text">
|
|
<span id="CBstatusSpan">X AGENDAMENTOS ATIVOS</span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:500px;top:<?php echo $CBheight ?>px;z-index:14;" id="PauseCodeButtons"><font class="body_text">
|
|
<span id="PauseCodeLinkSpan"></span> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:49px;z-index:18;" id="SecondSspan"><font class="body_text"> segundos:
|
|
<span id="SecondSDISP"> </span>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:<?php echo $AMheight ?>px;z-index:22;" id="AgentMuteANDPreseTDiaL"><font class="body_text">
|
|
<?php
|
|
if ($PreseT_DiaL_LinKs)
|
|
{
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_a_DiaL();return false;\"><font class=\"body_tiny\">D1 - DISCAR</font></a>\n";
|
|
echo "<BR>\n";
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_b_DiaL();return false;\"><font class=\"body_tiny\">D2 - DISCAR</font></a>\n";
|
|
}
|
|
else {echo "<BR>\n";}
|
|
?>
|
|
<BR><BR> <BR>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:51;" id="CallBacKsLisTBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> AGENDAMENTOS POR AGENTE <?php echo $VD_login ?>:<BR>Clique em um dos contatos abaixo para ligar. Se você clicar em um contatos abaixo o mesmo será removido da lista de Agendamentos.
|
|
<BR>
|
|
<div class="scroll_callback" id="CallBacKsLisT"></div>
|
|
<BR>
|
|
<a href="#" onclick="CalLBacKsLisTCheck();return false;">Atualizar</a>
|
|
|
|
<a href="#" onclick="hideDiv('CallBacKsLisTBox');return false;">Voltar</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:52;" id="NeWManuaLDiaLBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> NOVA DISCAGEM MANUAL PARA <?php echo "$VD_login in campaign $VD_campaign" ?>:<BR><BR>Digite abaixo a informação do novo contato que você deseja ligar.
|
|
<BR>
|
|
<?php
|
|
if (eregi("X",$dial_prefix))
|
|
{
|
|
echo "Nota: prefixo de discagem de $dial_prefix será inserido no inicio deste número<BR>\n";
|
|
}
|
|
?>
|
|
Note: all new manual dial leads will go into list <?php echo $manual_dial_list_id ?><BR><BR>
|
|
<table><tr>
|
|
<td align=right><font class="body_text"> Codigo de Área: </td>
|
|
<td align=left><font class="body_text"><input type=text size=7 maxlength=10 name=MDDiaLCodE class="cust_form" value="1"> (Normalmente é 1 nos EUA-Canada)</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Telefone Number: </td>
|
|
<td align=left><font class="body_text">
|
|
<input type=text size=14 maxlength=12 name=MDPhonENumbeR class="cust_form" value=""> (12 digits max - digits only)
|
|
</td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Ligações Existentes Da Busca: </td>
|
|
<td align=left><font class="body_text"><input type=checkbox name=LeadLookuP size=1 value="0"> (Esta opção se verificado tentará encontrar o número de telefone no sistema antes de introduzi-lo como uma ligação nova)</td>
|
|
</tr><tr>
|
|
|
|
<td align=left colspan=2>
|
|
<BR><BR><CENTER>
|
|
<span id="ManuaLDiaLGrouPSelecteD"></span> <span id="ManuaLDiaLGrouP"></span>
|
|
</CENTER>
|
|
<BR><BR>Se você deseja ligar para um número que não está na lista de contatos, digite o número que voc6e deseja discar no campo Discagem Sobreposta abaixo. Para desligar essa ligação você deve abrir o link Ligações em sua sessão link no rodapé da página e desligar clicando no link do canal.<BR> </td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Discagem Sobreposta: </td>
|
|
<td align=left><font class="body_text"><input type=text size=24 maxlength=20 name=MDDiaLOverridE class="cust_form" value=""> (digitos apenas por favor)
|
|
</td>
|
|
</tr></table>
|
|
<BR>
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('NOW');return false;">Discar Agora</a>
|
|
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('PREVIEW');return false;">Preview Call</a>
|
|
|
|
<a href="#" onclick="hideDiv('NeWManuaLDiaLBox');return false;">Voltar</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $CBheight ?>px;z-index:19;" id="VolumeControlSpan"><span id="VolumeUpSpan"><IMG SRC="../agc/images/vdc_volume_up_off.gif" Border=0></span><BR><span id="VolumeDownSpan"><IMG SRC="../agc/images/vdc_volume_down_off.gif" Border=0></span>
|
|
</font></span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:35px;top:<?php echo $CBheight ?>px;z-index:20;" id="AgentStatusSpan"><font class="body_text">
|
|
Your Status: <span id="AgentStatusStatus"></span> <BR>Calls Dialing: <span id="AgentStatusDiaLs"></span>
|
|
</font></span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:157px;top:<?php echo $HTheight ?>px;z-index:32;" id="TransferMain">
|
|
<table bgcolor="#CCCCFF" width=<?php echo $SDwidth ?>>
|
|
<tr valign=top>
|
|
<td align=left height=30>
|
|
<div class="text_input" id="TransferMaindiv">
|
|
<font class="body_text">
|
|
<IMG SRC="../agc/images/vdc_XB_header_ptbr.gif" border=0 alt="Transferir a conferência" style="vertical-align:middle"> <span id="XfeRDiaLGrouPSelecteD"></span> <span id="XfeRCID"></span><BR>
|
|
|
|
<TABLE cellpadding=0 cellspacing=1 border=0>
|
|
<TR>
|
|
<TD ALIGN=LEFT COLSPAN=3>
|
|
<span id="XfeRGrouPLisT"><select size=1 name=XfeRGrouP class="cust_form"><option>-- SELECT A GROUP TO SEND YOUR CHAMADA TO --</option></select></span>
|
|
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="LocalCloser"><IMG SRC="../agc/images/vdc_XB_localcloser_OFF_ptbr.gif" border=0 alt="CLOSER LOCAL" style="vertical-align:middle"></span>
|
|
</TD>
|
|
<TD ALIGN=LEFT>
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="HangupXferLine"><IMG SRC="../agc/images/vdc_XB_hangupxferline_OFF_ptbr.gif" border=0 alt="Desligar linha Xfer" style="vertical-align:middle"></span>
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR>
|
|
<TD ALIGN=LEFT COLSPAN=2>
|
|
<IMG SRC="../agc/images/vdc_XB_seconds_ptbr.gif" border=0 alt="seconds" style="vertical-align:middle"><input type=text size=2 name=xferlength maxlength=4 class="cust_form">
|
|
|
|
<IMG SRC="../agc/images/vdc_XB_channel_ptbr.gif" border=0 alt="channel" style="vertical-align:middle"><input type=text size=12 name=xferchannel maxlength=200 class="cust_form">
|
|
</TD>
|
|
<TD ALIGN=LEFT>
|
|
<input type=checkbox name=consultativexfer size=1 value="0"><font class="body_tiny"> CONSULTIVO </font>
|
|
</TD>
|
|
<TD ALIGN=LEFT>
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup();return false;"><IMG SRC="../agc/images/vdc_XB_hangupbothlines_ptbr.gif" border=0 alt="Desligar ambas as linhas" style="vertical-align:middle"></a></span>
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR>
|
|
<TD ALIGN=LEFT COLSPAN=2>
|
|
<IMG SRC="../agc/images/vdc_XB_number_ptbr.gif" border=0 alt="Número a ser discado" style="vertical-align:middle">
|
|
|
|
<input type=text size=20 name=xfernumber maxlength=25 class="cust_form" value="<?php echo $preset_populate ?>" onFocus="XferAgentSelectLaunch();return false;">
|
|
<input type=hidden name=xferuniqueid>
|
|
</TD>
|
|
<TD ALIGN=LEFT>
|
|
<input type=checkbox name=xferoverride size=1 value="0"><font class="body_tiny"> DISCAGEM SOBREPOSTA</font>
|
|
</TD>
|
|
<TD ALIGN=LEFT>
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST');return false;"><IMG SRC="../agc/images/vdc_XB_leave3waycall_ptbr.gif" border=0 alt="ABANDONAR CHAMADA A TRES" style="vertical-align:middle"></a></span>
|
|
</TD>
|
|
</TR>
|
|
|
|
<TR>
|
|
<TD ALIGN=LEFT COLSPAN=4>
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="DialBlindTransfer"><IMG SRC="../agc/images/vdc_XB_blindtransfer_OFF_ptbr.gif" border=0 alt="Transferência sem acompanhamento" style="vertical-align:middle"></span>
|
|
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="DialWithCustomer"><a href="#" onclick="SendManualDial('YES');return false;"><IMG SRC="../agc/images/vdc_XB_dialwithcustomer_ptbr.gif" border=0 alt="Discar com o cliente" style="vertical-align:middle"></a></span>
|
|
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="ParkCustomerDial"><a href="#" onclick="xfer_park_dial();return false;"><IMG SRC="../agc/images/vdc_XB_parkcustomerdial_ptbr.gif" border=0 alt="Colocar chamada do cliente em espera" style="vertical-align:middle"></a></span>
|
|
|
|
<font class="body_tiny">
|
|
<a href="#" onclick="DtMf_PreSet_a();return false;">D1</a>
|
|
<a href="#" onclick="DtMf_PreSet_b();return false;">D2</a>
|
|
<a href="#" onclick="DtMf_PreSet_c();return false;">D3</a>
|
|
<a href="#" onclick="DtMf_PreSet_d();return false;">D4</a>
|
|
<a href="#" onclick="DtMf_PreSet_e();return false;">D5</a>
|
|
</font>
|
|
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="DialBlindVMail"><IMG SRC="../agc/images/vdc_XB_ammessage_OFF.gif" border=0 alt="Blind Transfer VMail Message" style="vertical-align:middle"></span>
|
|
</TD>
|
|
</TR>
|
|
|
|
</TABLE>
|
|
|
|
</font>
|
|
</div>
|
|
</td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:<?php echo $CQheight ?>px;width:<?php echo $MNwidth ?>;overflow:scroll;z-index:23;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="callsinqueuedisplay"><TABLE CELLPADDING=0 CELLSPACING=0 Border=0><TR><TD width=5 ROWSPAN=2> </TD><TD ALIGN=CENTER><font class="body_text">Solicita, em fila: </font></TD></TR><TR><TD ALIGN=CENTER><span id="callsinqueuelist"> </span></TD></TR></TABLE></span>
|
|
|
|
<font class="body_small"><span style="position:absolute;left:<?php echo $CLwidth ?>px;top:<?php echo $SLheight ?>px;z-index:24;" id="callsinqueuelink">
|
|
<?php
|
|
if ($view_calls_in_queue > 0)
|
|
{
|
|
if ($view_calls_in_queue_launch > 0)
|
|
{echo "<a href=\"#\" onclick=\"show_calls_in_queue('HIDE');\">Solicita Hide Na fila</a>\n";}
|
|
else
|
|
{echo "<a href=\"#\" onclick=\"show_calls_in_queue('SHOW');\">Solicita Mostrar Em Fila</a>\n";}
|
|
}
|
|
?>
|
|
</span></font>
|
|
|
|
|
|
<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:0px;height:500;overflow:scroll;z-index:25;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentViewSpan"><TABLE CELLPADDING=0 CELLSPACING=0 Border=0><TR><TD width=5 ROWSPAN=2> </TD><TD ALIGN=CENTER><font class="body_text">
|
|
Outros agentes Status: </font></TD></TR><TR><TD ALIGN=CENTER><span id="AgentViewStatus"> </span></TD></TR></TABLE></span>
|
|
|
|
<span style="position:absolute;left:60px;top:<?php echo $BPheight ?>px;width:400;height:500;overflow:scroll;z-index:33;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentXferViewSpan"><CENTER><font class="body_text">
|
|
Agentes de transferência disponíveis: <span id="AgentXferViewSelect"></span></CENTER></font></span>
|
|
|
|
<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:<?php echo $SLheight ?>px;z-index:27;" id="AgentViewLinkSpan"><TABLE CELLPADDING=0 CELLSPACING=0 Border=0 WIDTH=91><TR><TD ALIGN=RIGHT><font class="body_small"><span id="AgentViewLink"><a href="#" onclick="AgentsViewOpen('AgentViewSpan','open');return false;">Agents View +</a></span></font></TD></TR></TABLE></span>
|
|
|
|
<font class="body_small"><span style="position:absolute;left:200px;top:<?php echo $CBheight ?>px;z-index:28;" id="dialableleadsspan">
|
|
<?php
|
|
if ($agent_display_dialable_leads > 0)
|
|
{
|
|
echo "Dialable Leads:<BR> \n";
|
|
}
|
|
?>
|
|
</span></font>
|
|
|
|
<span style="position:absolute;left:<?php echo $MUwidth ?>px;top:<?php echo $SLheight ?>px;z-index:29;" id="AgentMuteSpan"></span>
|
|
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:34;" id="HotKeyActionBox">
|
|
<table border=0 bgcolor="#FFDD99" width=<?php echo $HCwidth ?> height=70>
|
|
<TR bgcolor="#FFEEBB"><TD height=70><font class="sh_text"> Status da ligação definida como: </font><BR><BR><CENTER>
|
|
<font class="sd_text"><span id="HotKeyDispo"> - </span></font></CENTER>
|
|
</TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:35;" id="HotKeyEntriesBox">
|
|
<table border=0 bgcolor="#FFDD99" width=<?php echo $HCwidth ?> height=70>
|
|
<TR bgcolor="#FFEEBB"><TD width=200><font class="sh_text"> Atalhos para os status: </font></td><td colspan=2>
|
|
<font class="body_small">Quanto ativo apenas pressione a tecla do teclado referente ao status desejado. A ligação será desligada e salva com o status definido automaticamemente:</font></td></tr><tr>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxA"><?php echo $HKboxA ?></span>
|
|
</font></TD>
|
|
<TD width=200><font class="sk_text">
|
|
<span id="HotKeyBoxB"><?php echo $HKboxB ?></span>
|
|
</font></TD>
|
|
<TD><font class="sk_text">
|
|
<span id="HotKeyBoxC"><?php echo $HKboxC ?></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:36;" id="CBcommentsBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=<?php echo $HCwidth ?> height=70>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sh_text"> Informação Precedente Da Rechamada: </font></td>
|
|
<TD align=right><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;">close</a> </font></td>
|
|
</tr><tr>
|
|
<TD><font class="sk_text">
|
|
<span id="CBcommentsBoxA"></span><BR>
|
|
<span id="CBcommentsBoxB"></span><BR>
|
|
<span id="CBcommentsBoxC"></span><BR>
|
|
</font></TD>
|
|
<TD width=320><font class="sk_text">
|
|
<span id="CBcommentsBoxD"></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:37;" id="EAcommentsBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=<?php echo $HCwidth ?> height=70>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sh_text"> Extensão Alt Telefone Informação:</font></td>
|
|
<TD align=right><font class="sk_text"> <a href="#" onclick="EAcommentsBoxhide('YES');return false;"> minimizar </a> </font></td>
|
|
</tr><tr>
|
|
<TD VALIGN=top><font class="sk_text">
|
|
<span id="EAcommentsBoxC"></span><BR>
|
|
<span id="EAcommentsBoxB"></span><BR>
|
|
</font></TD>
|
|
<TD width=320 VALIGN=top><font class="sk_text">
|
|
<span id="EAcommentsBoxA"></span><BR>
|
|
<span id="EAcommentsBoxD"></span>
|
|
</font></TD>
|
|
</TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:695px;top:<?php echo $HTheight ?>px;z-index:38;" id="EAcommentsMinBox">
|
|
<table border=0 bgcolor="#FFFFCC" width=40 height=20>
|
|
<TR bgcolor="#FFFF66">
|
|
<TD align=left><font class="sk_text"><a href="#" onclick="EAcommentsBoxshow();return false;"> maximizar </a> <BR>Alt Telefone Info</font></td>
|
|
</tr></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:12px;z-index:39;" id="NoneInSessionBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center> Não existe ninguem na sua sessão: <span id="NoneInSessionID"></span><BR>
|
|
<a href="#" onclick="NoneInSessionOK();return false;">Voltar</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="NoneInSessionCalL();return false;">Ligar novamente para o agente</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:40;" id="CustomerGoneBox">
|
|
<table border=1 bgcolor="#CCFFFF" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center> O cliente desligou: <span id="CustomerGoneChanneL"></span><BR>
|
|
<a href="#" onclick="CustomerGoneOK();return false;">Voltar</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="CustomerGoneHangup();return false;">Finalize e coloque o status da ligação</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:41;" id="WrapupBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center> Chamada Wrapup: <span id="WrapupTimer"></span> segundos restantes no wrapup<BR><BR>
|
|
<span id="WrapupMessage"><?php echo $wrapup_message ?></span>
|
|
<BR><BR>
|
|
<a href="#" onclick="WrapupFinish();return false;">Revestimento Wrapup e movimento sobre</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:200px;top:150px;z-index:42;" id="TimerSpan">
|
|
<table border=1 bgcolor="#CCFFCC" width=400 height=200><TR><TD align=center>
|
|
<BR><span id="TimerContentSpan"></span><BR><BR>
|
|
<a href="#" onclick="hideDiv('TimerSpan');return false;">Fechar Mensagem</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:43;" id="AgenTDisablEBoX">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center>Sua sessão foi incapacitada<BR><a href="#" onclick="LogouT('DISABLED');return false;">SAIR</a><BR><BR><a href="#" onclick="hideDiv('AgenTDisablEBoX');return false;">Voltar</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:44;" id="SysteMDisablEBoX">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center>Há um tempo sincronização problema com o seu sistema, por favor informe o seu administrador de sistema<BR><BR><BR><a href="#" onclick="hideDiv('SysteMDisablEBoX');return false;">Voltar</a>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:45;" id="LogouTBox">
|
|
<table border=1 bgcolor="#FFFFFF" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center><BR><span id="LogouTBoxLink">SAIR</span></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:70px;z-index:46;" id="DispoButtonHideA">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=22><TR><TD align=center VALIGN=top></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:138px;z-index:47;" id="DispoButtonHideB">
|
|
<table border=0 bgcolor="#CCFFCC" width=165 height=250><TR><TD align=center VALIGN=top> </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:48;" id="DispoButtonHideC">
|
|
<table border=0 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=47><TR><TD align=center VALIGN=top>Qualquer alteração feita nesta página não será salva. Você deve mudar as informações do cliente antes de desligar a ligação. </TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:49;" id="DispoSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> SELEÇÃO DE STATUS :<span id="DispoSelectPhonE"></span> <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()">Desligue novamente</a></span> <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()"> minimizar </a></span><BR>
|
|
<span id="DispoSelectContent"> Fim da seleção de status </span>
|
|
<input type=hidden name=DispoSelection><BR>
|
|
<input type=checkbox name=DispoSelectStop size=1 value="0"> PAUSAR DISCAGEM DO AGENTE <BR>
|
|
<a href="#" onclick="DispoSelectContent_create('','ReSET');return false;">LIMPAR FORMULARIO</a> |
|
|
<a href="#" onclick="DispoSelect_submit();return false;">ENVIAR</a>
|
|
<BR><BR>
|
|
<a href="#" onclick="WeBForMDispoSelect_submit();return false;">WEB FORM ENVIAR</a>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:64;" id="PauseCodeSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> SELECIONE Um CÓDIGO Da PAUSA :<BR>
|
|
<span id="PauseCodeSelectContent"> Pausa Code Selection </span>
|
|
<input type=hidden name=PauseCodeSelection>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:65;" id="GroupAliasSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> Selecionar um grupo ALIÁS :<BR>
|
|
<span id="GroupAliasSelectContent"> Grupo Alias Selecção </span>
|
|
<input type=hidden name=GroupAliasSelection>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:1500px;z-index:66;" id="GENDERhideFORieALT"></span>
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:50;" id="CallBackSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> Selecione uma data para o retorno :<span id="CallBackDatE"></span><BR>
|
|
<input type=hidden name=CallBackDatESelectioN ID="CallBackDatESelectioN">
|
|
<input type=hidden name=CallBackTimESelectioN ID="CallBackTimESelectioN">
|
|
<span id="CallBackDatEPrinT">Selecione uma data abaixo</span>
|
|
<span id="CallBackTimEPrinT"></span>
|
|
Hour:
|
|
<SELECT SIZE=1 NAME="CBT_hour" ID="CBT_hour">
|
|
<option>01</option>
|
|
<option>02</option>
|
|
<option>03</option>
|
|
<option>04</option>
|
|
<option>05</option>
|
|
<option>06</option>
|
|
<option>07</option>
|
|
<option>08</option>
|
|
<option>09</option>
|
|
<option>10</option>
|
|
<option>11</option>
|
|
<option>12</option>
|
|
</select>
|
|
Minutes:
|
|
<SELECT SIZE=1 NAME="CBT_minute" ID="CBT_minute">
|
|
<option>00</option>
|
|
<option>05</option>
|
|
<option>10</option>
|
|
<option>15</option>
|
|
<option>20</option>
|
|
<option>25</option>
|
|
<option>30</option>
|
|
<option>35</option>
|
|
<option>40</option>
|
|
<option>45</option>
|
|
<option>50</option>
|
|
<option>55</option>
|
|
</select>
|
|
|
|
<SELECT SIZE=1 NAME="CBT_ampm" ID="CBT_ampm">
|
|
<option>AM</option>
|
|
<option selected>PM</option>
|
|
</select> <BR>
|
|
<?php
|
|
if ($agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe id=CallBackOnlyMe size=1 value=\"0\"> ESTE AGENDAMENTO SO APARECE PARA MIM <BR>";}
|
|
?>
|
|
Comentarios do CB: <input type=text name="CallBackCommenTsField" id="CallBackCommenTsField" size=50 maxlength=255><BR><BR>
|
|
|
|
<a href="#" onclick="CallBackDatE_submit();return false;">ENVIAR</a><BR><BR>
|
|
<span id="CallBackDateContent"><?php echo "$CCAL_OUT" ?></span>
|
|
<BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:53;" id="CloserSelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> SELECAO DO GRUPO DE ENTRADA DO CLOSER <BR>
|
|
<span id="CloserSelectContent"> Seleção do grupo de entrada do closer </span>
|
|
<input type=hidden name=CloserSelectList><BR>
|
|
<?php
|
|
if ( ($outbound_autodial_active > 0) and ($disable_blended_checkbox < 1) and ($dial_method != 'INBOUND_MAN') )
|
|
{
|
|
?>
|
|
<input type=checkbox name=CloserSelectBlended size=1 value="0"> LIGACAO MISTURADA(ligações externas ativadas) <BR>
|
|
<?php
|
|
}
|
|
?>
|
|
<a href="#" onclick="CloserSelectContent_create();return false;"> REINICIAR </a> |
|
|
<a href="#" onclick="CloserSelect_submit();return false;">ENVIAR</a>
|
|
<BR><BR><BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:54;" id="TerritorySelectBox">
|
|
<table border=1 bgcolor="#CCFFCC" width=<?php echo $CAwidth ?> height=<?php echo $WRheight ?>><TR><TD align=center VALIGN=top> TERRITORY SELECTION <BR>
|
|
<span id="TerritorySelectContent"> Territory Selection </span>
|
|
<input type=hidden name=TerritorySelectList><BR>
|
|
<a href="#" onclick="TerritorySelectContent_create();return false;"> REINICIAR </a> |
|
|
<a href="#" onclick="TerritorySelect_submit();return false;">ENVIAR</a>
|
|
<BR><BR><BR><BR>
|
|
</TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:55;" id="NothingBox">
|
|
<BUTTON Type=button name="inert_button"><img src="../agc/images/blank.gif"></BUTTON>
|
|
<span id="DiaLLeaDPrevieWHide"> Canal</span>
|
|
<span id="DiaLDiaLAltPhonEHide"> Canal</span>
|
|
<?php
|
|
if (!$agentonly_callbacks)
|
|
{echo "<input type=checkbox name=CallBackOnlyMe size=1 value=\"0\"> ESTE AGENDAMENTO SO APARECE PARA MIM <BR>";}
|
|
if ( ($outbound_autodial_active < 1) or ($disable_blended_checkbox > 0) or ($dial_method == 'INBOUND_MAN') )
|
|
{echo "<input type=checkbox name=CloserSelectBlended size=1 value=\"0\"> LIGACAO MISTURADA<BR>";}
|
|
?>
|
|
</span>
|
|
|
|
|
|
<span style="position:absolute;left:154px;top:65px;z-index:30;" id="ScriptPanel">
|
|
<table border=0 bgcolor="<?php echo $SCRIPT_COLOR ?>" width=<?php echo $SSwidth ?> height=<?php echo $SSheight ?>><TR><TD align=left valign=top><font class="sb_text"><div class="noscroll_script" id="ScriptContents">AGENT SCRIPT</div></font></TD></TR></TABLE>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:69px;z-index:31;" id="ScriptRefresH">
|
|
<a href="#" onclick="RefresHScript()"><font class="body_small">refresh</font></a>
|
|
</span>
|
|
|
|
|
|
<?php if ( ($HK_statuses_camp > 0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) { ?>
|
|
<span style="position:absolute;left:<?php echo $HKwidth ?>px;top:<?php echo $HKheight ?>px;z-index:16;" id="hotkeysdisplay"><a href="#" onMouseOver="HotKeys('ON')"><IMG SRC="../agc/images/vdc_XB_hotkeysactive_OFF_ptbr.gif" border=0 alt="ATALHOS DE STATUS INATIVOS"></a></span>
|
|
<?php } ?>
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:<?php echo $HKheight ?>px;z-index:15;" id="MaiNfooterspan">
|
|
<table BGCOLOR="<?php echo $MAIN_COLOR ?>" id="MaiNfooter" width=<?php echo $MNwidth ?>><tr height=32><td height=32><font face="Arial,Helvetica" size=1>Agent web-client version: <?php echo $version ?> CONFIGURAÇÃO: <?php echo $build ?> Servidor: <?php echo $server_ip ?> </font><BR>
|
|
<font class="body_small">
|
|
<span id="busycallsdisplay"><a href="#" onclick="conf_channels_detail('SHOW');">Mostrar informações de discagem do canal</a>
|
|
<BR><BR> </span></font></td><td align=right height=32>
|
|
</td></tr>
|
|
<tr><td colspan=3><span id="outboundcallsspan"></span></td></tr>
|
|
|
|
<tr><td colspan=3><font class="body_small"><span id="AgentAlertSpan">
|
|
<?php
|
|
if ( (ereg('ON',$VU_alert_enabled)) and ($AgentAlert_allowed > 0) )
|
|
{echo "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">Alert is ON</a>";}
|
|
else
|
|
{echo "<a href=\"#\" onclick=\"alert_control('ON');return false;\">Alert is OFF</a>";}
|
|
?>
|
|
</span></td></tr>
|
|
<tr><td colspan=3>
|
|
<font class="body_small">
|
|
<span style="position:absolute;left:0px;top:700px;z-index:67;" id="debugbottomspan"></span>
|
|
</font>
|
|
</td></tr>
|
|
</TABLE>
|
|
</span>
|
|
|
|
|
|
<!-- BEGIN ********* Here is the main VICIDIAL display panel -->
|
|
<span style="position:absolute;left:0px;top:46px;z-index:10;" id="MainPanel">
|
|
<TABLE border=0 BGCOLOR="<?php echo $MAIN_COLOR ?>" width=<?php echo $MNwidth ?> id="MainTable">
|
|
<TR><TD colspan=3><font class="body_text"> STATUS: <span id="MainStatuSSpan"></span></font></TD></TR>
|
|
<tr><td colspan=3><span id="busycallsdebug"></span></td></tr>
|
|
<tr><td width=150 align=left valign=top>
|
|
<font class="body_text"><center>
|
|
<span STYLE="background-color: #CCFFCC" id="DiaLControl"><a href="#" onclick="ManualDialNext('','','','','','0');"><IMG SRC="../agc/images/vdc_LB_dialnextnumber_OFF_ptbr.gif" border=0 alt="Discar proximo número"></a></span><BR>
|
|
<span id="DiaLLeaDPrevieW"><font class="preview_text"> <input type=checkbox name=LeadPreview size=1 value="0"> VISUALIZAR CONTATO<BR></font></span>
|
|
<span id="DiaLDiaLAltPhonE"><font class="preview_text"> <input type=checkbox name=DiaLAltPhonE size=1 value="0"> DISCAR TELEFONE ALT<BR></font></span>
|
|
|
|
<!--
|
|
<?php
|
|
if ( ($manual_dial_preview) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=LeadPreview size=1 value=\"0\"> VISUALIZAR CONTATO<BR></font>";}
|
|
if ( ($alt_phone_dialing) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=checkbox name=DiaLAltPhonE size=1 value=\"0\"> DISCAR TELEFONE ALT<BR></font>";}
|
|
|
|
|
|
?> -->
|
|
GRAVANDO ARQUIVO:<BR>
|
|
</center>
|
|
<font class="body_tiny"><span id="RecorDingFilename"></span></font><BR>
|
|
ID da gravação: <font class="body_small"><span id="RecorDID"></span></font><BR>
|
|
<center>
|
|
<!-- <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + head_conf + "','');return false;\">Gravar</a> -->
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="RecorDControl"><a href="#" onclick="conf_send_recording('MonitorConf',session_id,'');return false;"><IMG SRC="../agc/images/vdc_LB_startrecording_ptbr.gif" border=0 alt="Inicia Gravação"></a></span><BR>
|
|
<span id="SpacerSpanA"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFFFFF" id="WebFormSpan"><IMG SRC="../agc/images/vdc_LB_webform_OFF_ptbr.gif" border=0 alt="Web Form"></span><BR>
|
|
<?php
|
|
if ($enable_second_webform > 0)
|
|
{echo "<span STYLE=\"background-color: #FFFFFF\" id=\"WebFormSpanTwo\"><IMG SRC=\"../agc/images/vdc_LB_webform_two_OFF.gif\" border=0 alt=\"Web Form 2\"></span><BR>\n";}
|
|
?>
|
|
<span id="SpacerSpanB"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="ParkControl"><IMG SRC="../agc/images/vdc_LB_parkcall_OFF_ptbr.gif" border=0 alt="Colocar em espera"></span><BR>
|
|
<span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="XferControl"><IMG SRC="../agc/images/vdc_LB_transferconf_OFF_ptbr.gif" border=0 alt="Transferir a conferência"></span><BR>
|
|
|
|
<?php
|
|
if ($quick_transfer_button_enabled > 0)
|
|
{echo "<span STYLE=\"background-color: $MAIN_COLOR\" id=\"QuickXfer\"><IMG SRC=\"../agc/images/vdc_LB_quickxfer_OFF.gif\" border=0 alt=\"Quick Transfer\"></span><BR>\n";}
|
|
?>
|
|
|
|
<span id="ReQueueCall"></span>
|
|
|
|
<?php
|
|
if ($call_requeue_button > 0)
|
|
{echo "<BR>\n";}
|
|
?>
|
|
|
|
|
|
<span id="SpacerSpanC"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<span STYLE="background-color: #FFCCFF" id="HangupControl"><IMG SRC="../agc/images/vdc_LB_hangupcustomer_OFF_ptbr.gif" border=0 alt="Desligar Cliente"></span><BR>
|
|
<span id="SpacerSpanD"><IMG SRC="../agc/images/blank.gif" width=145 height=16 border=0></span><BR>
|
|
<div class="text_input" id="SendDTMFdiv"><span STYLE="background-color: <?php echo $MAIN_COLOR ?>" id="SendDTMF"><a href="#" onclick="SendConfDTMF(session_id);return false;"><IMG SRC="../agc/images/vdc_LB_senddtmf_ptbr.gif" border=0 alt="Enviar DTMF" align=bottom></a> <input type=text size=5 name=conf_dtmf class="cust_form" value="" maxlength=50></div></span><BR>
|
|
</center>
|
|
</font>
|
|
</td>
|
|
<td width=<?php echo $SDwidth ?> align=left valign=top>
|
|
<input type=hidden name=lead_id value="">
|
|
<input type=hidden name=list_id value="">
|
|
<input type=hidden name=called_count value="">
|
|
<input type=hidden name=rank value="">
|
|
<input type=hidden name=owner value="">
|
|
<input type=hidden name=gmt_offset_now value="">
|
|
<input type=hidden name=gender value="">
|
|
<input type=hidden name=date_of_birth value="">
|
|
<input type=hidden name=country_code value="">
|
|
<input type=hidden name=uniqueid value="">
|
|
<input type=hidden name=callserverip value="">
|
|
<input type=hidden name=SecondS value="">
|
|
<div class="text_input" id="MainPanelCustInfo">
|
|
<table><tr>
|
|
<td align=right></td>
|
|
<td align=left><font class="body_text"> Customer Time: <input type=text size=27 name=custdatetime class="cust_form" value=""> Canal: <input type=text size=27 name=callchannel class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td colspan=2 align=center> Informações do cliente: <span id="CusTInfOSpaN"></span></td>
|
|
</tr><tr>
|
|
<td align=left colspan=2>
|
|
|
|
|
|
<table width=550><tr>
|
|
<td align=right><font class="body_text"> Título: </td>
|
|
<td align=left colspan=5><font class="body_text"><input type=text size=4 name=title maxlength=4 class="cust_form" value=""> Primeiro: <input type=text size=17 name=first_name maxlength=30 class="cust_form" value=""> MI:<input type=text size=1 name=middle_initial maxlength=1 class="cust_form" value=""> Ultimo: <input type=text size=23 name=last_name maxlength=30 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Endereço1: </td>
|
|
<td align=left colspan=5><font class="body_text"><input type=text size=85 name=address1 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Endereço2: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=address2 maxlength=100 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Endereço3: </td>
|
|
<td align=left colspan=3><font class="body_text"><input type=text size=45 name=address3 maxlength=100 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Cidade: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=city maxlength=50 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Estado: </td>
|
|
<td align=left><font class="body_text"><input type=text size=4 name=state maxlength=2 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">CEP: </td>
|
|
<td align=left><font class="body_text"><input type=text size=14 name=postal_code maxlength=10 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Bairro: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=province maxlength=50 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Vendedor: </td>
|
|
<td align=left><font class="body_text"><input type=text size=15 name=vendor_lead_code maxlength=20 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Sexo:</td>
|
|
<td align=left><font class="body_text"><span id="GENDERhideFORie"><select size=1 name=gender_list class="cust_form" id=gender_list><option value="U">U - Undefined</option><option value="M">M - Male</option><option value="F">F - Female</option></select></span></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Telefone: </td>
|
|
<td align=left><font class="body_text">
|
|
<?php
|
|
if ( (ereg('Y',$disable_alter_custphone)) or (ereg('HIDE',$disable_alter_custphone)) )
|
|
{
|
|
echo "<font class=\"body_text\"><span id=phone_numberDISP> </span></font>";
|
|
echo "<input type=hidden name=phone_number value=\"\">";
|
|
}
|
|
else
|
|
{
|
|
echo "<input type=text size=20 name=phone_number maxlength=16 class=\"cust_form\" value=\"\">";
|
|
}
|
|
?>
|
|
|
|
</td>
|
|
<td align=right><font class="body_text">Codigo de Area: </td>
|
|
<td align=left><font class="body_text"><input type=text size=4 name=phone_code maxlength=10 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Telefone Alternativo: </td>
|
|
<td align=left><font class="body_text"><input type=text size=14 name=alt_phone maxlength=16 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right><font class="body_text"> Mostrar: </td>
|
|
<td align=left><font class="body_text"><input type=text size=20 name=security_phrase maxlength=100 class="cust_form" value=""></td>
|
|
<td align=right><font class="body_text">Email: </td>
|
|
<td align=left colspan=3><font class="body_text"><input type=text size=45 name=email maxlength=70 class="cust_form" value=""></td>
|
|
</tr><tr>
|
|
<td align=right valign=top><font class="body_text"> Comentários:</td>
|
|
<td align=left colspan=5>
|
|
<font class="body_text">
|
|
<?php
|
|
if ( ($multi_line_comments) )
|
|
{echo "<TEXTAREA NAME=comments ROWS=2 COLS=85 class=\"cust_form_text\" value=\"\"></TEXTAREA>\n";}
|
|
else
|
|
{echo "<input type=text size=65 name=comments maxlength=255 class=\"cust_form\" value=\"\">\n";}
|
|
?>
|
|
</font>
|
|
</td>
|
|
|
|
|
|
</tr></table></td>
|
|
</tr></table>
|
|
</div>
|
|
</font>
|
|
</td>
|
|
<td width=1 align=center>
|
|
</td>
|
|
</tr>
|
|
<tr><td align=left colspan=3 height=<?php echo $BPheight ?>>
|
|
</td></tr>
|
|
<tr><td align=left colspan=3>
|
|
</td></tr>
|
|
|
|
</td></tr>
|
|
|
|
</span>
|
|
<!-- END ********* Here is the main VICIDIAL display panel -->
|
|
|
|
|
|
</TD></TR></TABLE>
|
|
</FORM>
|
|
|
|
|
|
</body>
|
|
</html>
|
|
|
|
<?php
|
|
|
|
exit;
|
|
|
|
|
|
##### MySQL Error Logging #####
|
|
function mysql_error_logging($NOW_TIME,$link,$mel,$stmt,$query_id,$user,$server_ip,$session_name,$one_mysql_log)
|
|
{
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
# mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);
|
|
$errno=''; $error='';
|
|
if ( ($mel > 0) or ($one_mysql_log > 0) )
|
|
{
|
|
$errno = mysql_errno($link);
|
|
if ( ($errno > 0) or ($mel > 1) or ($one_mysql_log > 0) )
|
|
{
|
|
$error = mysql_error($link);
|
|
$efp = fopen ("./vicidial_mysql_errors.txt", "a");
|
|
fwrite ($efp, "$NOW_TIME|vicidial |$query_id|$errno|$error|$stmt|$user|$server_ip|$session_name|\n");
|
|
fclose($efp);
|
|
}
|
|
}
|
|
$one_mysql_log=0;
|
|
return $errno;
|
|
}
|
|
|
|
?>
|