mattf
c8c322e5cd
release 2.2.0rc5 flagged git-svn-id: svn://192.168.202.10@1339 3d104415-ff17-0410-8863-d5cf3c621b8a
1282 lines
43 KiB
PHP
1282 lines
43 KiB
PHP
<?php
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# AST_OUTBOUNDsummary_interval.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 091128-0311 - First build
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# 091129-0017 - Added Sales-type and DNC-type tallies
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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#
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require("dbconnect.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["time_interval"])) {$time_interval=$_GET["time_interval"];}
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elseif (isset($_POST["time_interval"])) {$time_interval=$_POST["time_interval"];}
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if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];}
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elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];}
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if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];}
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elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];}
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if (isset($_GET["bareformat"])) {$bareformat=$_GET["bareformat"];}
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elseif (isset($_POST["bareformat"])) {$bareformat=$_POST["bareformat"];}
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if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
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elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$MT[0]='0';
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($include_rollover)<2) {$include_rollover='NO';}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$gmt_conf_ct = mysql_num_rows($rslt);
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$dst = date("I");
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if ($gmt_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$local_gmt = $row[0];
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$epoch_offset = (($local_gmt + $dst) * 3600);
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}
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$auth=0;
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$stmt="SELECT full_name,user_level,user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$records_to_print = mysql_num_rows($rslt);
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if ($records_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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$full_name = $row[0];
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$user_level = $row[1];
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$user_group = $row[2];
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$auth++;
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}
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ($user_level < 9)
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{
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$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$user_group';";
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$rslt=mysql_query($stmt, $link);
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$records_to_print = mysql_num_rows($rslt);
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if ($records_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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if ( (!eregi("ALL-CAMPAIGNS",$row[0])) )
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{
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$rawLOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]);
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$rawLOGallowed_campaignsSQL = eregi_replace(' ',"','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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}
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else
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{
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echo "Campaigns Permissions Error: |$PHP_AUTH_USER|$user_group|\n";
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exit;
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}
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$i++;
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}
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$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_names[$i] = $row[1];
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if (eregi('--ALL--',$group_string))
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{$group[$i] = $row[0];}
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$i++;
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}
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if ($DB) {echo "$group_string|$i\n";}
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$rollover_groups_count=0;
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$stmt="select campaign_name from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL;";
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$rslt=mysql_query($stmt, $link);
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$campaign_names_to_print = mysql_num_rows($rslt);
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if ($campaign_names_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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$group_cname[$i] = $row[0];
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}
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if (eregi("YES",$include_rollover))
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{
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$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$in_groups_to_print = mysql_num_rows($rslt);
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if ($in_groups_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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$group_drop_SQL .= "'$row[0]',";
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$rollover_groups_count++;
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}
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}
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$i++;
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}
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if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "";
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$group_drop_SQL = "";
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}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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$group_drop_SQL = eregi_replace(",$",'',$group_drop_SQL);
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$both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
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$both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
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$group_SQLand = "and campaign_id IN($group_SQL)";
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$group_SQL = "where campaign_id IN($group_SQL)";
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$group_drop_SQLand = "and campaign_id IN($group_drop_SQL)";
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$group_drop_SQL = "where campaign_id IN($group_drop_SQL)";
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}
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$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statcats_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statcats_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$vsc_id[$i] = $row[0];
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$vsc_name[$i] = $row[1];
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$vsc_count[$i] = 0;
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$i++;
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}
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$stmt="select call_time_id,call_time_name from vicidial_call_times order by call_time_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$times_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $times_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$call_times[$i] = $row[0];
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$call_time_names[$i] = $row[1];
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$i++;
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}
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$customer_interactive_statuses='';
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$stmt="select status from vicidial_statuses where human_answered='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$customer_interactive_statuses .= "'$row[0]',";
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$i++;
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}
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$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$customer_interactive_statuses .= "'$row[0]',";
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$i++;
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}
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if (strlen($customer_interactive_statuses)>2)
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{$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);}
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else
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{$customer_interactive_statuses="''";}
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$stmt="select status from vicidial_statuses where sale='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statsale_to_print = mysql_num_rows($rslt);
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$i=0;
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$sale_ct=0;
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while ($i < $statsale_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$sale_statusesLIST[$sale_ct] = $row[0];
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$sale_ct++;
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$i++;
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}
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$stmt="select status from vicidial_campaign_statuses where sale='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statsale_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statsale_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$sale_statusesLIST[$sale_ct] = $row[0];
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$sale_ct++;
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$i++;
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}
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$stmt="select status from vicidial_statuses where dnc='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statdnc_to_print = mysql_num_rows($rslt);
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$i=0;
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$dnc_ct=0;
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while ($i < $statdnc_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$dnc_statusesLIST[$dnc_ct] = $row[0];
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$dnc_ct++;
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$i++;
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}
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$stmt="select status from vicidial_campaign_statuses where dnc='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statdnc_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statdnc_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$dnc_statusesLIST[$dnc_ct] = $row[0];
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$dnc_ct++;
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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echo "<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>Outbound Summary Interval Report</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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if ($bareformat < 1)
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{
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$short_header=1;
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require("admin_header.php");
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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if ($DB > 0)
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{
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echo "<BR>\n";
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echo "$group_ct|$group_string|$group_SQL\n";
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echo "<BR>\n";
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echo "$shift|$query_date|$end_date\n";
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echo "<BR>\n";
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}
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
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echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
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echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=print_calls VALUE=\"$print_calls\">\n";
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echo "Date Range:<BR>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'query_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
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?>
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<script language="JavaScript">
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var o_cal = new tcal ({
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// form name
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'formname': 'vicidial_report',
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// input name
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'controlname': 'end_date'
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});
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o_cal.a_tpl.yearscroll = false;
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// o_cal.a_tpl.weekstart = 1; // Monday week start
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</script>
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<?php
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echo "</TD><TD VALIGN=TOP ROWSPAN=2> Campaigns:<BR>";
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echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
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if (eregi("--ALL--",$group_string))
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{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
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else
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{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
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$o=0;
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while ($campaigns_to_print > $o)
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{
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if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD VALIGN=TOP ROWSPAN=2>";
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echo "Include Drop <BR>Rollover:<BR>";
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echo "<SELECT SIZE=1 NAME=include_rollover>\n";
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echo "<option selected value=\"$include_rollover\">$include_rollover</option>\n";
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echo "<option value=\"YES\">YES</option>\n";
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echo "<option value=\"NO\">NO</option>\n";
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echo "</SELECT><BR>\n";
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echo "Time Interval:<BR>";
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echo "<SELECT SIZE=1 NAME=time_interval>\n";
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if ($time_interval <= 900)
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{
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$interval_count = 96;
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$hf=45;
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echo "<option selected value=\"900\">15 Minutes</option>\n";
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}
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else
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{echo "<option value=\"900\">15 Minutes</option>\n";}
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if ( ($time_interval > 900) and ($time_interval <= 1800) )
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{
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$interval_count = 48;
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$hf=30;
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echo "<option selected value=\"1800\">30 Minutes</option>\n";
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}
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else
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{echo "<option value=\"1800\">30 Minutes</option>\n";}
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if ($time_interval > 1800)
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{
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$interval_count = 24;
|
|
echo "<option selected value=\"3600\">1 Hour</option>\n";
|
|
}
|
|
else
|
|
{echo "<option value=\"3600\">1 Hour</option>\n";}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP ALIGN=LEFT ROWSPAN=2>\n";
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
|
|
echo "<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
|
|
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a>";
|
|
echo "</FONT><BR><BR>\n";
|
|
echo "<BR> ";
|
|
echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
|
|
|
echo "</TD></TR>\n";
|
|
echo "<TR><TD>\n";
|
|
|
|
echo "Call Time:<BR>\n";
|
|
echo "<SELECT SIZE=1 NAME=shift>\n";
|
|
$o=0;
|
|
while ($times_to_print > $o)
|
|
{
|
|
if ($call_times[$o] == $shift) {echo "<option selected value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
else {echo "<option value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD>\n";
|
|
echo "</TD></TR></TABLE>\n";
|
|
echo "</FORM>\n\n";
|
|
|
|
echo "<PRE><FONT SIZE=2>\n\n";
|
|
}
|
|
|
|
if ($group_ct < 1)
|
|
{
|
|
echo "\n\n";
|
|
echo "PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'ALL')
|
|
{
|
|
$Gct_default_start = "0";
|
|
$Gct_default_stop = "2400";
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$calltimes_to_print = mysql_num_rows($rslt);
|
|
if ($calltimes_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$Gct_default_start = $row[3];
|
|
$Gct_default_stop = $row[4];
|
|
$Gct_sunday_start = $row[5];
|
|
$Gct_sunday_stop = $row[6];
|
|
$Gct_monday_start = $row[7];
|
|
$Gct_monday_stop = $row[8];
|
|
$Gct_tuesday_start = $row[9];
|
|
$Gct_tuesday_stop = $row[10];
|
|
$Gct_wednesday_start = $row[11];
|
|
$Gct_wednesday_stop = $row[12];
|
|
$Gct_thursday_start = $row[13];
|
|
$Gct_thursday_stop = $row[14];
|
|
$Gct_friday_start = $row[15];
|
|
$Gct_friday_stop = $row[16];
|
|
$Gct_saturday_start = $row[17];
|
|
$Gct_saturday_stop = $row[18];
|
|
}
|
|
else
|
|
{
|
|
$Gct_default_start = "0";
|
|
$Gct_default_stop = "2400";
|
|
}
|
|
}
|
|
$h=0;
|
|
$hh=0;
|
|
while ($h < $interval_count)
|
|
{
|
|
if ($interval_count>=96)
|
|
{
|
|
if ($hf < 45)
|
|
{
|
|
$hf = ($hf + 15);
|
|
}
|
|
else
|
|
{
|
|
$hf = "00";
|
|
if ($h > 0)
|
|
{$hh++;}
|
|
}
|
|
$H_test = "$hh$hf";
|
|
}
|
|
if ($interval_count==48)
|
|
{
|
|
if ($hf < 30)
|
|
{
|
|
$hf = ($hf + 30);
|
|
}
|
|
else
|
|
{
|
|
$hf = "00";
|
|
if ($h > 0)
|
|
{$hh++;}
|
|
}
|
|
$H_test = "$hh$hf";
|
|
}
|
|
if ($interval_count<=24)
|
|
{
|
|
$H_test = $h . "00";
|
|
}
|
|
if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
|
|
{
|
|
$Hcalltime[$h]++;
|
|
$Hcalltime_HHMM[$h] = "$H_test";
|
|
}
|
|
if ($DB)
|
|
{echo "( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) ) $hh $hf\n";}
|
|
$h++;
|
|
}
|
|
|
|
$query_date_BEGIN = "$query_date 00:00:00";
|
|
$query_date_END = "$end_date 23:59:59";
|
|
|
|
|
|
$MAIN .= "Outbound Summary Interval Report: $group_string $NOW_TIME\n";
|
|
|
|
|
|
|
|
|
|
##### Loop through each campaign and gether stats
|
|
if ($group_ct > 0)
|
|
{
|
|
$MAIN .= "\n";
|
|
$MAIN .= "---------- MULTI-CAMPAIGN BREAKDOWN:\n";
|
|
$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$MAIN .= "| | | SYSTEM | AGENT | | | NO | | AGENT | AGENT |\n";
|
|
$MAIN .= "| | TOTAL | RELEASE| RELEASE| SALE | DNC | ANSWER | DROP | LOGIN | PAUSE |\n";
|
|
$MAIN .= "| CAMPAIGN | CALLS | CALLS | CALLS | CALLS | CALLS | PERCENT| PERCENT| TIME(H:M:S)| TIME(H:M:S)|\n";
|
|
$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
|
|
$i=0;
|
|
$TOTcalls_count=0;
|
|
$TOTsystem_count=0;
|
|
$TOTagent_count=0;
|
|
$TOTptp_count=0;
|
|
$TOTrtp_count=0;
|
|
$TOTna_count=0;
|
|
$TOTdrop_count=0;
|
|
$TOTagent_login_sec=0;
|
|
$TOTagent_pause_sec=0;
|
|
$SUBoutput='';
|
|
|
|
while($i < $group_ct)
|
|
{
|
|
$u=0;
|
|
|
|
##### Gather Agent time records
|
|
$stmt="select event_time,UNIX_TIMESTAMP(event_time),campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id IN('$group_drop[$i]','$group[$i]');";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$AGENTtime_to_print = mysql_num_rows($rslt);
|
|
$s=0;
|
|
while ($s < $AGENTtime_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$inTOTALsec = ($row[3] + $row[4] + $row[5] + $row[6]);
|
|
$ATcall_date[$s] = $row[0];
|
|
$ATepoch[$s] = $row[1];
|
|
$ATcampaign_id[$s] = $row[2];
|
|
$ATpause_sec[$s] = $row[3];
|
|
$ATagent_sec[$s] = $inTOTALsec;
|
|
$s++;
|
|
}
|
|
|
|
##### Gather outbound calls
|
|
$stmt = "SELECT status,length_in_sec,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,uniqueid,lead_id from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$calls_to_parse = mysql_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $calls_to_parse)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$CPstatus[$u] = $row[0];
|
|
$CPlength_in_sec[$u] = $row[1];
|
|
$CPcall_date[$u] = $row[2];
|
|
$CPepoch[$u] = $row[3];
|
|
$CPphone_number[$u] = $row[4];
|
|
$CPcampaign_id[$u] = $row[5];
|
|
$CPvicidial_id[$u] = $row[6];
|
|
$CPlead_id[$u] = $row[7];
|
|
$TESTlead_id[$u] = $row[7];
|
|
$TESTuniqueid[$u] = $row[6];
|
|
$CPin_out[$u] = 'OUT';
|
|
$p++;
|
|
$u++;
|
|
}
|
|
|
|
$group_drop[$i]='';
|
|
if (eregi("YES",$include_rollover))
|
|
{
|
|
##### Gather inbound calls from drop inbound group if selected
|
|
$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$in_groups_to_print = mysql_num_rows($rslt);
|
|
if ($in_groups_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_drop[$i] = $row[0];
|
|
$rollover_groups_count++;
|
|
}
|
|
|
|
$length_in_secZ=0;
|
|
$queue_secondsZ=0;
|
|
$agent_alert_delayZ=0;
|
|
$stmt="select status,length_in_sec,queue_seconds,agent_alert_delay,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,closecallid,lead_id,uniqueid from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and campaign_id='$group_drop[$i]';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INallcalls_to_printZ = mysql_num_rows($rslt);
|
|
$y=0;
|
|
while ($y < $INallcalls_to_printZ)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$k=0;
|
|
$front_call_found=0;
|
|
while($k < $p)
|
|
{
|
|
if ($TESTuniqueid[$k] == $row[10])
|
|
{$front_call_found++;}
|
|
$k++;
|
|
}
|
|
if ($front_call_found > 0)
|
|
{
|
|
$length_in_secZ = $row[1];
|
|
$queue_secondsZ = $row[2];
|
|
$agent_alert_delayZ = $row[3];
|
|
|
|
$TOTALdelay = round($agent_alert_delayZ / 1000);
|
|
$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
|
|
if ($thiscallsec < 0)
|
|
{$thiscallsec = 0;}
|
|
$inTOTALsec = ($inTOTALsec + $thiscallsec);
|
|
|
|
$CPstatus[$u] = $row[0];
|
|
$CPlength_in_sec[$u] = $inTOTALsec;
|
|
$CPcall_date[$u] = $row[4];
|
|
$CPepoch[$u] = $row[5];
|
|
$CPphone_number[$u] = $row[6];
|
|
$CPcampaign_id[$u] = $row[7];
|
|
$CPvicidial_id[$u] = $row[8];
|
|
$CPlead_id[$u] = $row[9];
|
|
$CPin_out[$u] = 'IN';
|
|
$u++;
|
|
}
|
|
$y++;
|
|
}
|
|
}
|
|
|
|
|
|
$out_of_call_time=0;
|
|
$length_in_sec[$i]=0;
|
|
$queue_seconds[$i]=0;
|
|
$agent_sec[$i]=0;
|
|
$pause_sec[$i]=0;
|
|
$talk_sec[$i]=0;
|
|
$calls_count[$i]=0;
|
|
$calls_count_IN[$i]=0;
|
|
$drop_count[$i]=0;
|
|
$drop_count_OUT[$i]=0;
|
|
$system_count[$i]=0;
|
|
$agent_count[$i]=0;
|
|
$ptp_count[$i]=0;
|
|
$rtp_count[$i]=0;
|
|
$na_count[$i]=0;
|
|
$answer_count[$i]=0;
|
|
$max_queue_seconds[$i]=0;
|
|
$Hlength_in_sec=$MT;
|
|
$Hqueue_seconds=$MT;
|
|
$Hagent_sec=$MT;
|
|
$Hpause_sec=$MT;
|
|
$Htalk_sec=$MT;
|
|
$Hcalls_count=$MT;
|
|
$Hcalls_count_IN=$MT;
|
|
$Hdrop_count=$MT;
|
|
$Hdrop_count_OUT=$MT;
|
|
$Hsystem_count=$MT;
|
|
$Hagent_count=$MT;
|
|
$Hptp_count=$MT;
|
|
$Hrtp_count=$MT;
|
|
$Hna_count=$MT;
|
|
$Hanswer_count=$MT;
|
|
$Hmax_queue_seconds=$MT;
|
|
$hTOTALcalls = 0;
|
|
$hANSWERcalls = 0;
|
|
$hSUMagent = 0;
|
|
$hSUMpause = 0;
|
|
$hSUMtalk = 0;
|
|
$hAVGtalk = 0;
|
|
$hSUMqueue = 0;
|
|
$hAVGqueue = 0;
|
|
$hMAXqueue = 0;
|
|
$hDROPcalls = 0;
|
|
$hPRINT = 0;
|
|
$hTOTcalls_count = 0;
|
|
$hTOTsystem_count = 0;
|
|
$hTOTagent_count = 0;
|
|
$hTOTptp_count = 0;
|
|
$hTOTrtp_count = 0;
|
|
$hTOTna_count = 0;
|
|
$hTOTanswer_count = 0;
|
|
$hTOTagent_sec = 0;
|
|
$hTOTpause_sec = 0;
|
|
$hTOTtalk_sec = 0;
|
|
$hTOTtalk_avg = 0;
|
|
$hTOTqueue_seconds = 0;
|
|
$hTOTqueue_avg = 0;
|
|
$hTOTmax_queue_seconds = 0;
|
|
$hTOTdrop_count = 0;
|
|
|
|
##### Parse through the agent time records to tally the time
|
|
$p=0;
|
|
while ($p < $s)
|
|
{
|
|
$call_date = explode(" ", $ATcall_date[$p]);
|
|
$call_time = ereg_replace("[^0-9]","",$call_date[1]);
|
|
$epoch = $ATepoch[$p];
|
|
$Cwday = date("w", $epoch);
|
|
|
|
$CTstart = $Gct_default_start . "00";
|
|
$CTstop = $Gct_default_stop . "59";
|
|
|
|
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
|
|
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
|
|
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
|
|
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
|
|
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
|
|
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
|
|
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
|
|
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
|
|
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
|
|
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
|
|
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
|
|
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
|
|
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
|
|
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
|
|
|
|
$Chour = date("G", $epoch);
|
|
$Cmin = date("i", $epoch);
|
|
if ($interval_count==96)
|
|
{
|
|
$ChourX = ($Chour * 4);
|
|
if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
|
|
if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
|
|
if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
|
|
if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
if ($interval_count==48)
|
|
{
|
|
$ChourX = ($Chour * 2);
|
|
if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
|
|
if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
|
|
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
|
|
{
|
|
$agent_sec[$i] = ($agent_sec[$i] + $ATagent_sec[$p]);
|
|
$Hagent_sec[$Chour] = ($Hagent_sec[$Chour] + $ATagent_sec[$p]);
|
|
$pause_sec[$i] = ($pause_sec[$i] + $ATpause_sec[$p]);
|
|
$Hpause_sec[$Chour] = ($Hpause_sec[$Chour] + $ATpause_sec[$p]);
|
|
|
|
$Hcalltime[$Chour]++;
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
echo "$row[5]\t$row[6]\t$TEMPtalk\n";
|
|
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
|
|
}
|
|
$q++;
|
|
}
|
|
else
|
|
{$out_of_call_time++;}
|
|
if ($DB)
|
|
{echo "$Hcalltime[$Chour] | AGENT: $agent_sec[$i] PAUSE: $pause_sec[$i]\n";}
|
|
$p++;
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##### Parse through call records to tally the counts
|
|
$p=0;
|
|
while ($p < $u)
|
|
{
|
|
$call_date = explode(" ", $CPcall_date[$p]);
|
|
$call_time = ereg_replace("[^0-9]","",$call_date[1]);
|
|
$epoch = $CPepoch[$p];
|
|
$Cwday = date("w", $epoch);
|
|
|
|
$CTstart = $Gct_default_start . "00";
|
|
$CTstop = $Gct_default_stop . "59";
|
|
|
|
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
|
|
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
|
|
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
|
|
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
|
|
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
|
|
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
|
|
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
|
|
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
|
|
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
|
|
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
|
|
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
|
|
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
|
|
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
|
|
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
|
|
|
|
$Chour = date("G", $epoch);
|
|
$Cmin = date("i", $epoch);
|
|
if ($interval_count==96)
|
|
{
|
|
$ChourX = ($Chour * 4);
|
|
if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
|
|
if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
|
|
if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
|
|
if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
if ($interval_count==48)
|
|
{
|
|
$ChourX = ($Chour * 2);
|
|
if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
|
|
if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
|
|
$Chour = ($ChourX + $CminX);
|
|
}
|
|
|
|
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
|
|
{
|
|
$calls_count[$i]++;
|
|
$length_in_sec[$i] = ($length_in_sec[$i] + $CPlength_in_sec[$p]);
|
|
$Hlength_in_sec[$Chour] = ($Hlength_in_sec[$Chour] + $row[1]);
|
|
$Hqueue_seconds[$Chour] = ($Hqueue_seconds[$Chour] + $row[2]);
|
|
$TEMPtalk = $CPlength_in_sec[$p];
|
|
if ($TEMPtalk < 0) {$TEMPtalk = 0;}
|
|
$talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk);
|
|
$Htalk_sec[$Chour] = ($Htalk_sec[$Chour] + $TEMPtalk);
|
|
|
|
$Hcalls_count[$Chour]++;
|
|
if (eregi("DROP",$CPstatus[$p]))
|
|
{
|
|
if ($CPin_out[$p] == 'OUT')
|
|
{
|
|
$drop_count_OUT[$i]++;
|
|
$Hdrop_count_OUT[$Chour]++;
|
|
}
|
|
$drop_count[$i]++;
|
|
$Hdrop_count[$Chour]++;
|
|
}
|
|
else
|
|
{
|
|
$answer_count[$i]++;
|
|
$Hanswer_count[$Chour]++;
|
|
}
|
|
if (eregi("\|$CPstatus[$p]\|",'|NA|NEW|QUEUE|INCALL|DROP|XDROP|AA|AM|AL|AFAX|AB|ADC|DNCL|DNCC|PU|PM|SVYEXT|SVYHU|SVYVM|SVYREC|QVMAIL|'))
|
|
{
|
|
$system_count[$i]++;
|
|
$Hsystem_count[$Chour]++;
|
|
}
|
|
else
|
|
{
|
|
$agent_count[$i]++;
|
|
$Hagent_count[$Chour]++;
|
|
}
|
|
if ($CPstatus[$p] == 'NA')
|
|
{
|
|
$na_count[$i]++;
|
|
$Hna_count[$Chour]++;
|
|
}
|
|
if ($CPin_out[$p] == 'IN')
|
|
{
|
|
$calls_count_IN[$i]++;
|
|
$Hcalls_count_IN[$Chour]++;
|
|
}
|
|
|
|
$k=0;
|
|
while($k < $sale_ct)
|
|
{
|
|
if ($sale_statusesLIST[$k] == $CPstatus[$p])
|
|
{
|
|
$ptp_count[$i]++;
|
|
$Hptp_count[$Chour]++;
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$k=0;
|
|
while($k < $dnc_ct)
|
|
{
|
|
if ($dnc_statusesLIST[$k] == $CPstatus[$p])
|
|
{
|
|
$rtp_count[$i]++;
|
|
$Hrtp_count[$Chour]++;
|
|
}
|
|
$k++;
|
|
}
|
|
|
|
$Hcalltime[$Chour]++;
|
|
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
echo "$row[5]\t$row[6]\t$TEMPtalk\n";
|
|
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
|
|
}
|
|
$q++;
|
|
}
|
|
else
|
|
{$out_of_call_time++;}
|
|
if ($DB)
|
|
{echo "$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
|
|
$p++;
|
|
}
|
|
|
|
|
|
if ( ($answer_count[$i] > 0) and ($talk_sec[$i] > 0) )
|
|
{$talk_avg[$i] = ($talk_sec[$i] / $answer_count[$i]);}
|
|
else
|
|
{$talk_avg[$i] = 0;}
|
|
if ( ($calls_count[$i] > 0) and ($queue_seconds[$i] > 0) )
|
|
{$queue_avg[$i] = ($queue_seconds[$i] / $calls_count[$i]);}
|
|
else
|
|
{$queue_avg[$i] = 0;}
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
$PCtemptalkmin = ($PCtemptalk / 60);
|
|
echo "$q\t$PCtemptalk\t$PCtemptalkmin\n";
|
|
}
|
|
|
|
if ( ($calls_count_IN[$i] > 0) and ($drop_count_OUT[$i] > 0) )
|
|
{
|
|
$drop_count[$i] = ($drop_count[$i] - $calls_count_IN[$i]);
|
|
$calls_count[$i] = ($calls_count[$i] - $calls_count_IN[$i]);
|
|
$system_count[$i] = ($system_count[$i] - $calls_count_IN[$i]);
|
|
if ($drop_count[$i] < 0)
|
|
{$drop_count[$i] = 0;}
|
|
}
|
|
$TOTcalls_count = ($TOTcalls_count + $calls_count[$i]);
|
|
$TOTsystem_count = ($TOTsystem_count + $system_count[$i]);
|
|
$TOTagent_count = ($TOTagent_count + $agent_count[$i]);
|
|
$TOTptp_count = ($TOTptp_count + $ptp_count[$i]);
|
|
$TOTrtp_count = ($TOTrtp_count + $rtp_count[$i]);
|
|
$TOTna_count = ($TOTna_count + $na_count[$i]);
|
|
$TOTanswer_count = ($TOTanswer_count + $answer_count[$i]);
|
|
$TOTagent_sec = ($TOTagent_sec + $agent_sec[$i]);
|
|
$TOTpause_sec = ($TOTpause_sec + $pause_sec[$i]);
|
|
$TOTtalk_sec = ($TOTtalk_sec + $talk_sec[$i]);
|
|
$TOTqueue_seconds = ($TOTqueue_seconds + $queue_seconds[$i]);
|
|
$TOTdrop_count = ($TOTdrop_count + $drop_count[$i]);
|
|
if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
|
|
{$TOTmax_queue_seconds = $max_queue_seconds[$i];}
|
|
|
|
$agent_sec[$i] = sec_convert($agent_sec[$i],'H');
|
|
$pause_sec[$i] = sec_convert($pause_sec[$i],'H');
|
|
$talk_sec[$i] = sec_convert($talk_sec[$i],'H');
|
|
$talk_avg[$i] = sec_convert($talk_avg[$i],'H');
|
|
$queue_seconds[$i] = sec_convert($queue_seconds[$i],'H');
|
|
$queue_avg[$i] = sec_convert($queue_avg[$i],'H');
|
|
$max_queue_seconds[$i] = sec_convert($max_queue_seconds[$i],'H');
|
|
|
|
|
|
$groupDISPLAY = sprintf("%-40s", "$group[$i] - $group_cname[$i]");
|
|
$gTOTALcalls = sprintf("%6s", $calls_count[$i]);
|
|
$gSYSTEMcalls = sprintf("%6s", $system_count[$i]);
|
|
$gAGENTcalls = sprintf("%6s", $agent_count[$i]);
|
|
$gPTPcalls = sprintf("%6s", $ptp_count[$i]);
|
|
$gRTPcalls = sprintf("%6s", $rtp_count[$i]);
|
|
if ( ($calls_count[$i] < 1) or ($na_count[$i] < 1) )
|
|
{$gNApercent=0;}
|
|
else
|
|
{$gNApercent = ( ($na_count[$i] / $calls_count[$i]) * 100);}
|
|
$gNApercent = sprintf("%6.2f",$gNApercent);
|
|
$gNAcalls = sprintf("%6s", $na_count[$i]);
|
|
$gANSWERcalls = sprintf("%6s", $answer_count[$i]);
|
|
$gSUMagent = sprintf("%10s", $agent_sec[$i]);
|
|
$gSUMpause = sprintf("%10s", $pause_sec[$i]);
|
|
$gSUMtalk = sprintf("%9s", $talk_sec[$i]);
|
|
$gAVGtalk = sprintf("%7s", $talk_avg[$i]);
|
|
$gSUMqueue = sprintf("%9s", $queue_seconds[$i]);
|
|
$gAVGqueue = sprintf("%7s", $queue_avg[$i]);
|
|
$gMAXqueue = sprintf("%7s", $max_queue_seconds[$i]);
|
|
if ( ($calls_count[$i] < 1) or ($drop_count[$i] < 1) )
|
|
{$gDROPpercent=0;}
|
|
else
|
|
{$gDROPpercent = ( ($drop_count[$i] / $calls_count[$i]) * 100);}
|
|
$gDROPpercent = sprintf("%6.2f",$gDROPpercent);
|
|
$gDROPcalls = sprintf("%6s", $drop_count[$i]);
|
|
|
|
while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
|
|
|
|
$MAIN .= "| $groupDISPLAY | $gTOTALcalls | $gSYSTEMcalls | $gAGENTcalls | $gPTPcalls | $gRTPcalls | $gNApercent%| $gDROPpercent%| $gSUMagent | $gSUMpause |";
|
|
if ($DB) {$MAIN .= " $gDROPcalls($calls_count_IN[$i]/$drop_count_OUT[$i]) |";}
|
|
$MAIN .= "<!-- OUT OF CALLTIME: $out_of_call_time -->\n";
|
|
|
|
### hour by hour sumaries
|
|
$SUBoutput .= "\n---------- $group[$i] - $group_cname[$i] INTERVAL BREAKDOWN:\n";
|
|
$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$SUBoutput .= "| | | SYSTEM | AGENT | | | NO | | AGENT | AGENT |\n";
|
|
$SUBoutput .= "| | TOTAL | RELEASE| RELEASE| SALE | DNC | ANSWER | DROP | LOGIN | PAUSE |\n";
|
|
$SUBoutput .= "| INTERVAL | CALLS | CALLS | CALLS | CALLS | CALLS | PERCENT| PERCENT| TIME(H:M:S)| TIME(H:M:S)|\n";
|
|
$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
|
|
$h=0;
|
|
while ($h < $interval_count)
|
|
{
|
|
if ($Hcalltime[$h] > 0)
|
|
{
|
|
if (strlen($Hcalls_count[$h]) < 1) {$Hcalls_count[$h] = 0;}
|
|
if (strlen($Hsystem_count[$h]) < 1) {$Hsystem_count[$h] = 0;}
|
|
if (strlen($Hagent_count[$h]) < 1) {$Hagent_count[$h] = 0;}
|
|
if (strlen($Hptp_count[$h]) < 1) {$Hptp_count[$h] = 0;}
|
|
if (strlen($Hrtp_count[$h]) < 1) {$Hrtp_count[$h] = 0;}
|
|
if (strlen($Hna_count[$h]) < 1) {$Hna_count[$h] = 0;}
|
|
if (strlen($Hanswer_count[$h]) < 1) {$Hanswer_count[$h] = 0;}
|
|
if (strlen($Hagent_sec[$h]) < 1) {$Hagent_sec[$h] = 0;}
|
|
if (strlen($Hpause_sec[$h]) < 1) {$Hpause_sec[$h] = 0;}
|
|
if (strlen($Htalk_sec[$h]) < 1) {$Htalk_sec[$h] = 0;}
|
|
if (strlen($Hqueue_seconds[$h]) < 1) {$Hqueue_seconds[$h] = 0;}
|
|
if (strlen($Hmax_queue_seconds[$h]) < 1) {$Hmax_queue_seconds[$h] = 0;}
|
|
if (strlen($Hdrop_count[$h]) < 1) {$Hdrop_count[$h] = 0;}
|
|
|
|
if ( ($Hcalls_count_IN[$h] > 0) and ($Hdrop_count_OUT[$h] > 0) )
|
|
{
|
|
$Hdrop_count[$h] = ($Hdrop_count[$h] - $Hcalls_count_IN[$h]);
|
|
$Hcalls_count[$h] = ($Hcalls_count[$h] - $Hcalls_count_IN[$h]);
|
|
$Hsystem_count[$h] = ($Hsystem_count[$h] - $Hcalls_count_IN[$h]);
|
|
if ($Hdrop_count[$h] < 0)
|
|
{$Hdrop_count[$h] = 0;}
|
|
}
|
|
$hTOTcalls_count = ($hTOTcalls_count + $Hcalls_count[$h]);
|
|
$hTOTsystem_count = ($hTOTsystem_count + $Hsystem_count[$h]);
|
|
$hTOTagent_count = ($hTOTagent_count + $Hagent_count[$h]);
|
|
$hTOTptp_count = ($hTOTptp_count + $Hptp_count[$h]);
|
|
$hTOTrtp_count = ($hTOTrtp_count + $Hrtp_count[$h]);
|
|
$hTOTna_count = ($hTOTna_count + $Hna_count[$h]);
|
|
$hTOTanswer_count = ($hTOTanswer_count + $Hanswer_count[$h]);
|
|
$hTOTagent_sec = ($hTOTagent_sec + $Hagent_sec[$h]);
|
|
$hTOTpause_sec = ($hTOTpause_sec + $Hpause_sec[$h]);
|
|
$hTOTtalk_sec = ($hTOTtalk_sec + $Htalk_sec[$h]);
|
|
$hTOTqueue_seconds = ($hTOTqueue_seconds + $Hqueue_seconds[$h]);
|
|
$hTOTdrop_count = ($hTOTdrop_count + $Hdrop_count[$h]);
|
|
if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
|
|
{$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
|
|
|
|
if ( ($Hanswer_count[$h] > 0) and ($Htalk_sec[$h] > 0) )
|
|
{$Htalk_avg[$h] = ($Htalk_sec[$h] / $Hanswer_count[$h]);}
|
|
else
|
|
{$Htalk_avg[$h] = 0;}
|
|
if ( ($Hcalls_count[$h] > 0) and ($Hqueue_seconds[$h] > 0) )
|
|
{$Hqueue_avg[$h] = ($Hqueue_seconds[$h] / $Hcalls_count[$h]);}
|
|
else
|
|
{$Hqueue_avg[$h] = 0;}
|
|
|
|
$Hagent_sec[$h] = sec_convert($Hagent_sec[$h],'H');
|
|
$Hpause_sec[$h] = sec_convert($Hpause_sec[$h],'H');
|
|
$Htalk_sec[$h] = sec_convert($Htalk_sec[$h],'H');
|
|
$Htalk_avg[$h] = sec_convert($Htalk_avg[$h],'H');
|
|
$Hqueue_seconds[$h] = sec_convert($Hqueue_seconds[$h],'H');
|
|
$Hqueue_avg[$h] = sec_convert($Hqueue_avg[$h],'H');
|
|
$Hmax_queue_seconds[$h] = sec_convert($Hmax_queue_seconds[$h],'H');
|
|
|
|
$hTOTALcalls = sprintf("%6s", $Hcalls_count[$h]);
|
|
$hSYSTEMcalls = sprintf("%6s", $Hsystem_count[$h]);
|
|
$hAGENTcalls = sprintf("%6s", $Hagent_count[$h]);
|
|
$hPTPcalls = sprintf("%6s", $Hptp_count[$h]);
|
|
$hRTPcalls = sprintf("%6s", $Hrtp_count[$h]);
|
|
if ( ($Hcalls_count[$h] < 1) or ($Hna_count[$h] < 1) )
|
|
{$hNApercent=0;}
|
|
else
|
|
{$hNApercent = ( ($Hna_count[$h] / $Hcalls_count[$h]) * 100);}
|
|
$hNApercent = sprintf("%6.2f",$hNApercent);
|
|
$hNAcalls = sprintf("%6s", $Hna_count[$h]);
|
|
$hANSWERcalls = sprintf("%6s", $Hanswer_count[$h]);
|
|
$hSUMagent = sprintf("%10s", $Hagent_sec[$h]);
|
|
$hSUMpause = sprintf("%10s", $Hpause_sec[$h]);
|
|
$hSUMtalk = sprintf("%9s", $Htalk_sec[$h]);
|
|
$hAVGtalk = sprintf("%7s", $Htalk_avg[$h]);
|
|
$hSUMqueue = sprintf("%9s", $Hqueue_seconds[$h]);
|
|
$hAVGqueue = sprintf("%7s", $Hqueue_avg[$h]);
|
|
$hMAXqueue = sprintf("%7s", $Hmax_queue_seconds[$h]);
|
|
if ( ($Hcalls_count[$h] < 1) or ($Hdrop_count[$h] < 1) )
|
|
{$hDROPpercent=0;}
|
|
else
|
|
{$hDROPpercent = ( ($Hdrop_count[$h] / $Hcalls_count[$h]) * 100);}
|
|
$hDROPpercent = sprintf("%6.2f",$hDROPpercent);
|
|
$hDROPcalls = sprintf("%6s", $Hdrop_count[$h]);
|
|
$hPRINT = sprintf("%19s", $Hcalltime_HHMM[$h]);
|
|
|
|
$SUBoutput .= "| $hPRINT | $hTOTALcalls | $hSYSTEMcalls | $hAGENTcalls | $hPTPcalls | $hRTPcalls | $hNApercent%| $hDROPpercent%| $hSUMagent | $hSUMpause |\n";
|
|
if ($DB) {$SUBoutput .= " $hDROPcalls($Hcalls_count_IN[$h]/$Hdrop_count_OUT[$h]) |\n";}
|
|
}
|
|
|
|
$h++;
|
|
}
|
|
|
|
if ( ($hTOTanswer_count > 0) and ($hTOTtalk_sec > 0) )
|
|
{$hTOTtalk_avg = ($hTOTtalk_sec / $hTOTanswer_count);}
|
|
else
|
|
{$hTOTtalk_avg = 0;}
|
|
if ( ($hTOTcalls_count > 0) and ($hTOTqueue_seconds > 0) )
|
|
{$hTOTqueue_avg = ($hTOTqueue_seconds / $hTOTcalls_count);}
|
|
else
|
|
{$hTOTqueue_avg = 0;}
|
|
|
|
$hTOTagent_sec = sec_convert($hTOTagent_sec,'H');
|
|
$hTOTpause_sec = sec_convert($hTOTpause_sec,'H');
|
|
$hTOTtalk_sec = sec_convert($hTOTtalk_sec,'H');
|
|
$hTOTtalk_avg = sec_convert($hTOTtalk_avg,'H');
|
|
$hTOTqueue_seconds = sec_convert($hTOTqueue_seconds,'H');
|
|
$hTOTqueue_avg = sec_convert($hTOTqueue_avg,'H');
|
|
$hTOTmax_queue_seconds = sec_convert($hTOTmax_queue_seconds,'H');
|
|
|
|
$hTOTcalls_count = sprintf("%6s", $hTOTcalls_count);
|
|
$hTOTsystem_count = sprintf("%6s", $hTOTsystem_count);
|
|
$hTOTagent_count = sprintf("%6s", $hTOTagent_count);
|
|
$hTOTptp_count = sprintf("%6s", $hTOTrtp_count);
|
|
$hTOTrtp_count = sprintf("%6s", $hTOTptp_count);
|
|
if ( ($hTOTcalls_count < 1) or ($hTOTna_count < 1) )
|
|
{$hTOTna_percent=0;}
|
|
else
|
|
{$hTOTna_percent = ( ($hTOTna_count / $hTOTcalls_count) * 100);}
|
|
$hTOTna_percent = sprintf("%6.2f",$hTOTna_percent);
|
|
$hTOTna_count = sprintf("%6s", $hTOTna_count);
|
|
$hTOTanswer_count = sprintf("%6s", $hTOTanswer_count);
|
|
$hTOTagent_sec = sprintf("%10s", $hTOTagent_sec);
|
|
$hTOTpause_sec = sprintf("%10s", $hTOTpause_sec);
|
|
$hTOTtalk_sec = sprintf("%9s", $hTOTtalk_sec);
|
|
$hTOTtalk_avg = sprintf("%7s", $hTOTtalk_avg);
|
|
$hTOTqueue_seconds = sprintf("%9s", $hTOTqueue_seconds);
|
|
$hTOTqueue_avg = sprintf("%7s", $hTOTqueue_avg);
|
|
$hTOTmax_queue_seconds = sprintf("%7s", $hTOTmax_queue_seconds);
|
|
if ( ($hTOTcalls_count < 1) or ($hTOTdrop_count < 1) )
|
|
{$hTOTdrop_percent=0;}
|
|
else
|
|
{$hTOTdrop_percent = ( ($hTOTdrop_count / $hTOTcalls_count) * 100);}
|
|
$hTOTdrop_percent = sprintf("%6.2f",$hTOTdrop_percent);
|
|
$hTOTdrop_count = sprintf("%6s", $hTOTdrop_count);
|
|
|
|
$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$SUBoutput .= "| TOTALS | $hTOTcalls_count | $hTOTsystem_count | $hTOTagent_count | $hTOTptp_count | $hTOTrtp_count | $hTOTna_percent%| $hTOTdrop_percent%| $hTOTagent_sec | $hTOTpause_sec |\n";
|
|
$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$rawTOTtalk_sec = $TOTtalk_sec;
|
|
$rawTOTtalk_min = round($rawTOTtalk_sec / 60);
|
|
|
|
if ( ($TOTanswer_count > 0) and ($TOTtalk_sec > 0) )
|
|
{$TOTtalk_avg = ($TOTtalk_sec / $TOTanswer_count);}
|
|
else
|
|
{$TOTtalk_avg = 0;}
|
|
if ( ($TOTcalls_count > 0) and ($TOTqueue_seconds > 0) )
|
|
{$TOTqueue_avg = ($TOTqueue_seconds / $TOTcalls_count);}
|
|
else
|
|
{$TOTqueue_avg = 0;}
|
|
|
|
$TOTagent_sec = sec_convert($TOTagent_sec,'H');
|
|
$TOTpause_sec = sec_convert($TOTpause_sec,'H');
|
|
$TOTtalk_sec = sec_convert($TOTtalk_sec,'H');
|
|
$TOTtalk_avg = sec_convert($TOTtalk_avg,'H');
|
|
$TOTqueue_seconds = sec_convert($TOTqueue_seconds,'H');
|
|
$TOTqueue_avg = sec_convert($TOTqueue_avg,'H');
|
|
$TOTmax_queue_seconds = sec_convert($TOTmax_queue_seconds,'H');
|
|
|
|
$i = sprintf("%4s", $i);
|
|
$TOTcalls_count = sprintf("%6s", $TOTcalls_count);
|
|
$TOTsystem_count = sprintf("%6s", $TOTsystem_count);
|
|
$TOTagent_count = sprintf("%6s", $TOTagent_count);
|
|
$TOTptp_count = sprintf("%6s", $TOTptp_count);
|
|
$TOTrtp_count = sprintf("%6s", $TOTrtp_count);
|
|
if ( ($TOTcalls_count < 1) or ($TOTna_count < 1) )
|
|
{$TOTna_percent=0;}
|
|
else
|
|
{$TOTna_percent = ( ($TOTna_count / $TOTcalls_count) * 100);}
|
|
$TOTna_percent = sprintf("%6.2f",$TOTna_percent);
|
|
$TOTna_count = sprintf("%6s", $TOTna_count);
|
|
$TOTanswer_count = sprintf("%6s", $TOTanswer_count);
|
|
$TOTagent_sec = sprintf("%10s", $TOTagent_sec);
|
|
$TOTpause_sec = sprintf("%10s", $TOTpause_sec);
|
|
$TOTtalk_sec = sprintf("%9s", $TOTtalk_sec);
|
|
$TOTtalk_avg = sprintf("%7s", $TOTtalk_avg);
|
|
$TOTqueue_seconds = sprintf("%9s", $TOTqueue_seconds);
|
|
$TOTqueue_avg = sprintf("%7s", $TOTqueue_avg);
|
|
$TOTmax_queue_seconds = sprintf("%7s", $TOTmax_queue_seconds);
|
|
if ( ($TOTcalls_count < 1) or ($TOTdrop_count < 1) )
|
|
{$TOTdrop_percent=0;}
|
|
else
|
|
{$TOTdrop_percent = ( ($TOTdrop_count / $TOTcalls_count) * 100);}
|
|
$TOTdrop_percent = sprintf("%6.2f",$TOTdrop_percent);
|
|
$TOTdrop_count = sprintf("%6s", $TOTdrop_count);
|
|
|
|
$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
$MAIN .= "| TOTALS Campaigns: $i | $TOTcalls_count | $TOTsystem_count | $TOTagent_count | $TOTptp_count | $TOTrtp_count | $TOTna_percent%| $TOTdrop_percent%| $TOTagent_sec | $TOTpause_sec |\n";
|
|
$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
|
|
}
|
|
|
|
if ($costformat > 0)
|
|
{
|
|
echo "</PRE>\n<B>";
|
|
$inbound_cost = ($rawTOTtalk_min * $inbound_rate);
|
|
$inbound_cost = sprintf("%8.2f", $inbound_cost);
|
|
|
|
echo "INBOUND $query_date to $end_date, $rawTOTtalk_min minutes at \$$inbound_rate = \$$inbound_cost\n";
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
echo "$MAIN";
|
|
echo "$SUBoutput";
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\n\nRun Time: $RUNtime seconds\n";
|
|
}
|
|
|
|
|
|
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|