Files
agc_2-X/agi-VDADtransfer.agi
T
root ff91d93a2d initial 2.0 tree trunk
git-svn-id: svn://192.168.202.10@18 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-07-07 15:57:03 +00:00

502 lines
16 KiB
Perl

#!/usr/bin/perl
#
# agi-VDADtransfer.agi version 0.4
#
# runs when a call comes in from the VICIDIAL_auto_dialer. This script will
# send the calls out to the reps that are logged in.
#
# if there are no available agents, then it will check every second until an agent becomes available,
# if at the end of 10 seconds(default) it has not found an agent it will hangup the call and mark it as dropped
#
# You need to put lines similar to those below in your extensions.conf file:
#
# ;VICIDIAL_auto_dialer transfer script:
# exten => 8365,1,AGI(call_log.agi,${EXTEN})
# exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN})
#
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
#
# changes:
# 50322-1246 - changed callerid handling to allow for custom callerid
# 60119-1408 - fixed calleridname issue with 1.2 tree for custom CID
# 60503-1054 - Added safe harbor and drop second options from campaign
#
$V = 1; # set to 1 for verbose mode
$M = 1; # set to 1 for 2 line messages mode
$DROP_TIME = 10; ### number of seconds to wait until you drop a waiting call
### Make sure this file is in a path or put the absolute path to it
require("/home/cron/AST_SERVER_conf.pl"); # local configuration file
use Net::MySQL;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
$BDtarget = ($secX - 5);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($V) {print STDERR "Perl Environment Dump:\n";}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($V) {print STDERR "$i|$ARGV[$i]|\n";}
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n";
}
else
{
if ($args =~ /-V/i)
{
$V=1;
}
if ($args =~ /-debug/i)
{
$DG=1;
}
if ($args =~ /-dbAVS/i)
{
$DGA=1;
}
if ($args =~ /-q/i)
{
$q=1;
$Q=1;
}
if ($args =~ /-t/i)
{
$TEST=1;
$T=1;
}
}
}
else
{
if ($V) {print "no command line options set\n";}
}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($V)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) )
{
$callerid =~ s/^\"//gi;
$callerid =~ s/\".*$//gi;
### set the callerid to the ACQS value(calleridname)
print "SET CALLERID $callerid\n";
checkresult($result);
print STDERR "callerID changed: $callerid\n";
}
if ( (
(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) )
) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) )
{
$callerid = $calleridname;
### set the callerid to the ACQS value(calleridname)
print "SET CALLERID $callerid\n";
checkresult($result);
print STDERR "callerID changed: $callerid\n";
}
if ($V)
{
if ($V) {print STDERR "AGI Environment Dump:\n";}
foreach $i (sort keys %AGI) {
if ($V) {print STDERR " -- $i = $AGI{$i}\n";}
}
}
$VDADcampaign='';
$VDADphone='';
$VDADphone_code='';
if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|\n";}
$callerid =~ s/\"//gi;
$CIDlead_id = $callerid;
$CIDlead_id = substr($CIDlead_id, 11, 9);
$CIDlead_id = ($CIDlead_id + 0);
if ($V) {print STDERR "\nCALL RECEIVED IN FROM VDAD: $callerid $channel $priority\n";}
if ($M) {print STDERR "+++++ VDAD START : |$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date|$AST_ver|$priority|\n";}
if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
{
if ($M) {print STDERR "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority\n";}
if ($priority > 2) {sleep(1);}
exit;
}
if (!$DB_port) {$DB_port='3306';}
my $dbhA = Net::MySQL->new(hostname=>"$DB_server", database=>"$DB_database", user=>"$DB_user", password=>"$DB_pass", port => "$DB_port") or die "Couldn't connect to database: $DB_server - $DB_database\n";
### Grab Server values from the database
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';";
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
while ( $record = $iter->each)
{
$DBvoicemail_dump_exten = "$record->[0]";
$DBext_context = "$record->[1]";
$DBanswer_transfer_agent = "$record->[2]";
$DBSERVER_GMT = "$record->[3]";
$DBasterisk_version = "$record->[4]";
$DBmax_vicidial_trunks = "$record->[5]";
if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
if ($DBext_context) {$ext_context = $DBext_context;}
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;}
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
}
}
### Grab call parameters from vicidial_auto_calls table
$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE' where callerid='$callerid' order by call_time desc limit 1;";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";}
if ($affected_rows > 0)
{
$stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
$rec_countCUSTDATA=0;
while ( $record = $iter->each)
{
$VDADcampaign = "$record->[0]";
$VDADphone = "$record->[1]";
$VDADphone_code = "$record->[2]";
$VDADlead_id = "$record->[3]";
$VDADcall_time = "$record->[4]";
}
}
### Grab campaign values from the database
$stmtA = "SELECT drop_call_seconds,safe_harbor_message,safe_harbor_exten FROM vicidial_campaigns where campaign_id = '$VDADcampaign';";
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
while ( $record = $iter->each)
{
$DBdrop_call_seconds = "$record->[0]";
$DBsafe_harbor_message = "$record->[1]";
$DBsafe_harbor_exten = "$record->[2]";
if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;}
if ($DBsafe_harbor_message) {$safe_harbor_message = $DBsafe_harbor_message;}
if ($DBsafe_harbor_exten) {$safe_harbor_exten = $DBsafe_harbor_exten;}
}
}
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDAD','N')";
if($M){print STDERR "\n|$stmtA|\n";}
$dbhA->query($stmtA);
if ($M) {print STDERR "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid\n";}
}
$drop_timer=0;
$drop_seconds=0;
$hold_message_counter=25;
$hold_tone_counter=0;
while ($drop_timer <= $DROP_TIME)
{
$channel_status = $AGI->channel_status("$channel");
if ($channel_status < 1)
{
print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n";
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$channel_status_DC = $AGI->channel_status("$channel");
if ($channel_status_DC < 1)
{
print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n";
if ($drop_timer < $DROP_TIME) {$drop_seconds = $drop_timer;}
$drop_timer = ($drop_timer + $DROP_TIME);
}
}
$stmtA = "SELECT next_agent_call FROM vicidial_campaigns where campaign_id='$VDADcampaign';";
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
$rec_countCUSTDATA=0;
while ( $record = $iter->each)
{
$CAMP_callorder = "$record->[0]";
}
}
$agent_call_order='';
if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
$rec_countWAIT=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$server_ip' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\" and lead_id != '$VDADlead_id';";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
while ( $record = $iter->each)
{
$rec_countWAIT = "$record->[0]";
}
}
if ($rec_countWAIT < 1)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status = 'READY' and server_ip='$server_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$server_ip\n|$stmtA|\n";}
if ($affected_rows > 0)
{
$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$server_ip' and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
$rec_countCUSTDATA=0;
while ( $record = $iter->each)
{
$VDADconf_exten = "$record->[0]";
$VDADuser = "$record->[1]";
$VDADextension = "$record->[2]";
}
}
$stmtA = "UPDATE vicidial_auto_calls set status='XFER' where callerid='$callerid';";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";}
$dbhA->close;
print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n";
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $VDADconf_exten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n";
exit;
}
}
else
{
print STDERR "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|\n";
}
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$drop_timer++;
}
if ($drop_timer >= $DROP_TIME)
{
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$VDADvoicemail_ext = '';
$DROPexten = '';
if ($drop_seconds < 1)
{
$drop_seconds = $DROP_TIME;
if ($safe_harbor_message=='Y')
{
$DROPexten = "$safe_harbor_exten";
}
else
{
$stmtA = "SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = '$VDADcampaign' limit 1;";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
$rec_countCUSTDATA=0;
while ( $record = $iter->each)
{
$VDADvoicemail_ext = "$record->[0]";
$VDADvoicemail_ext =~ s/\D//gi;
$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";
}
}
}
}
### use STDOUT to send call to proper DROP location
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
print STDERR "\nexiting the VDAD app, transferring call to $DROPexten\n";
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $DROPexten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
}
else
{
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$dbhA->query($stmtA) or die "Couldn't execute query:\n";
if ($M) {print STDERR "-- VDAD call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";}
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vac record deleted: |$affected_rows| $VDADcampaign|$server_ip\n";}
$stmtA = "UPDATE vicidial_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where uniqueid = '$uniqueid';";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vicidial_log update: |$affected_rows|$uniqueid\n";}
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$CIDlead_id';";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id\n";}
}
$dbhA->close;
exit;
sub checkresult {
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/) {
$res =~ /result=(-?\d+)/;
if (!length($1)) {
# print STDERR "FAIL ($res)\n";
$fail++;
} else {
# print STDERR "PASS ($1)\n";
$pass++;
}
} else {
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}