mattf
8124e3f74f
Added longest wait time as next agent call option Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled Fixed manual dial calls_today bug in vicidial.php Several small bug fixes git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
891 lines
31 KiB
Perl
891 lines
31 KiB
Perl
#!/usr/bin/perl
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#
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# AST_VDremote_agents.pl version 2.0.5 *DBI-version*
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#
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# DESCRIPTION:
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# uses Net::MySQL to keep remote agents logged in to the VICIDIAL system
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#
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# SUMMARY:
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# This program was designed for people using the Asterisk PBX with VICIDIAL
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#
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# For the client to use VICIDIAL with remote agents, this must always be running
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#
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# It is recommended that you run this program on the local Asterisk machine
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#
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# This script is to run perpetually querying every second to update the remote
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# agents that should appear to be logged in so that the calls can be transferred
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# out to them properly.
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#
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# It is good practice to keep this program running by placing the associated
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# KEEPALIVE script running every minute to ensure this program is always running
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#
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# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG:
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# 50215-0954 - First version of script
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# 50810-1615 - Added database server variable definitions lookup
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# 60807-1003 - Changed to DBI
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# - Changed to use /etc/astguiclient.conf for configs
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# 60814-1726 - Added option for no logging to file
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# 60814-1726 - Added option for no logging to file
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# 61012-1025 - Added performance testing options
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# 61110-1443 - Added user_level from vicidial_user record into vicidial_live_agents
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# 70213-1306 - Added queuemetrics logging
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# 70214-1243 - Added queuemetrics_log_id field to queue_log logging
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# 70222-1606 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70417-1346 - Fixed bug that would add unneeded simulated agent lines
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# 80128-0105 - Fixed calls_today bug
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# 81007-1746 - Added debugX output for count statements and changed to if from while
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# 81026-1246 - Added better logging of calls and fixed the DROP bug
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# 90808-0247 - Added agent last_state_change field
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#
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options:\n [-t] = test\n [-v] = verbose debug messages\n [--delay=XXX] = delay of XXX seconds per loop, default 2 seconds\n\n";
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}
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else
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{
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if ($args =~ /--delay=/i)
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{
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@data_in = split(/--delay=/,$args);
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$loop_delay = $data_in[1];
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print " LOOP DELAY OVERRIDE!!!!! = $loop_delay seconds\n\n";
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$loop_delay = ($loop_delay * 1000);
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}
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else
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{
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$loop_delay = '2000';
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}
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if ($args =~ /--debug/i)
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{
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$DB=1;
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print "\n-----DEBUGGING -----\n\n";
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}
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if ($args =~ /--debugX/i)
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{
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$DBX=1;
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print "\n----- SUPER-DUPER DEBUGGING -----\n\n";
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}
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if ($args =~ /-t/i)
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{
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$TEST=1;
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$T=1;
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}
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}
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}
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else
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{
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print "no command line options set\n";
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$loop_delay = '2000';
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}
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### end parsing run-time options ###
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# constants
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$US='__';
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$MT[0]='';
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$local_DEF = 'Local/';
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$conf_silent_prefix = '7';
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$local_AMP = '@';
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$agents = '@agents';
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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# Customized Variables
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$server_ip = $VARserver_ip; # Asterisk server IP
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&get_time_now; # update time/date variables
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if (!$VDRLOGfile) {$VDRLOGfile = "$PATHlogs/remoteagent.$year-$mon-$mday";}
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if (!$VARDB_port) {$VARDB_port='3306';}
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use DBI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT vd_server_logs,local_gmt,ext_context FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$DBvd_server_logs = "$aryA[0]";
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$DBSERVER_GMT = "$aryA[1]";
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$ext_context = "$aryA[2]";
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if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
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else {$SYSLOG = '0';}
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if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
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$rec_count++;
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}
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$sthA->finish();
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&get_time_now; # update time/date variables
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$event_string='PROGRAM STARTED||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||';
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&event_logger; # writes to the log and if debug flag is set prints to STDOUT
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$event_string='LOGGED INTO MYSQL SERVER ON 1 CONNECTION|';
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&event_logger;
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$one_day_interval = 12; # 1 month loops for one year
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while($one_day_interval > 0)
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{
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$endless_loop=5760000; # 30 days minutes at XXX seconds per loop
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while($endless_loop > 0)
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{
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&get_time_now;
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$VDRLOGfile = "$PATHlogs/remoteagent.$year-$mon-$mday";
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if ($endless_loop =~ /0$|5$/)
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{
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### Grab Server values from the database
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$stmtA = "SELECT vd_server_logs FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$DBvd_server_logs = "$aryA[0]";
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if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
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else {$SYSLOG = '0';}
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$rec_count++;
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}
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$sthA->finish();
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = "$aryA[0]";
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$queuemetrics_server_ip = "$aryA[1]";
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$queuemetrics_dbname = "$aryA[2]";
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$queuemetrics_login = "$aryA[3]";
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$queuemetrics_pass = "$aryA[4]";
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$queuemetrics_log_id = "$aryA[5]";
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$rec_count++;
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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### delete call records that are LIVE for over 10 minutes and last_update_time < '$PDtsSQLdate'
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$stmtA = "DELETE FROM vicidial_live_agents where server_ip='$server_ip' and status IN('PAUSED') and extension LIKE \"R/%\";";
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$affected_rows = $dbhA->do($stmtA);
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$event_string = "| lagged call vla agent DELETED $affected_rows";
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&event_logger;
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##### grab number of calls today in this campaign and increment
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$stmtA="SELECT calls_today FROM vicidial_live_agents WHERE extension LIKE \"R/%\";";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$vla_cc_ct=$sthA->rows;
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if ($vla_cc_ct > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$calls_today = "$aryA[0]";
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$rec_count++;
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}
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else
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{$calls_today ='0';}
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$calls_today++;
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$sthA->finish();
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@QHlive_agent_id=@MT;
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@QHlead_id=@MT;
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@QHuniqueid=@MT;
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@QHuser=@MT;
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@QHcall_type=@MT;
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##### grab number of calls today in this campaign and increment
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$stmtA = "SELECT vla.live_agent_id,vla.lead_id,vla.uniqueid,vla.user,vac.call_type FROM vicidial_live_agents vla,vicidial_auto_calls vac where vla.server_ip='$server_ip' and vla.status IN('QUEUE') and vla.extension LIKE \"R/%\" and vla.uniqueid=vac.uniqueid and vla.channel=vac.channel;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$vla_qh_ct=$sthA->rows;
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$w=0;
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while ($vla_qh_ct > $w)
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{
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@aryA = $sthA->fetchrow_array;
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$QHlive_agent_id[$w] = "$aryA[0]";
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$QHlead_id[$w] = "$aryA[1]";
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$QHuniqueid[$w] = "$aryA[2]";
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$QHuser[$w] = "$aryA[3]";
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$QHcall_type[$w] = "$aryA[4]";
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$w++;
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}
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$sthA->finish();
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$w=0;
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while ($vla_qh_ct > $w)
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{
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$stmtA = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$SQLdate',comments='REMOTE',calls_today='$calls_today',last_state_change='$SQLdate' where live_agent_id='$QHlive_agent_id[$w]';";
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$Aaffected_rows = $dbhA->do($stmtA);
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$stmtB = "UPDATE vicidial_list set status='XFER',user='$QHuser[$w]' where lead_id='$QHlead_id[$w]';";
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$Baffected_rows = $dbhA->do($stmtB);
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if ($QHcall_type[$w] =~ /IN/)
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{
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$stmtC = "UPDATE vicidial_closer_log set status='XFER',user='$QHuser[$w]',comments='REMOTE' where lead_id='$QHlead_id[$w]' order by call_date desc limit 1;";
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$Caffected_rows = $dbhA->do($stmtC);
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}
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else
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{
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$stmtC = "UPDATE vicidial_log set status='XFER',user='$QHuser[$w]',comments='REMOTE' where uniqueid='$QHuniqueid[$w]';";
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$Caffected_rows = $dbhA->do($stmtC);
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}
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$event_string = "| QUEUEd listing UPDATEd |$Aaffected_rows|$Baffected_rows|$Caffected_rows| |$QHlive_agent_id[$w]|$QHlead_id[$w]|$QHuniqueid[$w]|$QHuser[$w]|$QHcall_type[$w]|";
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&event_logger;
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$w++;
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}
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#@psoutput = `/bin/ps -f --no-headers -A`;
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@psoutput = `/bin/ps -o "%p %a" --no-headers -A`;
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$running_listen = 0;
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$i=0;
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foreach (@psoutput)
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{
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chomp($psoutput[$i]);
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@psline = split(/\/usr\/bin\/perl /,$psoutput[$i]);
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if ($psline[1] =~ /AST_manager_li/) {$running_listen++;}
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$i++;
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}
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if (!$running_listen)
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{
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$endless_loop=0;
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$one_day_interval=0;
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print "\nPROCESS KILLED NO LISTENER RUNNING... EXITING\n\n";
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}
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if($DB){print "checking to see if listener is dead |$running_listen|\n";}
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}
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$user_counter=0;
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$DELusers='';
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@DBuser_start=@MT;
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@DBuser_level=@MT;
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@DBremote_user=@MT;
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@DBremote_server_ip=@MT;
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@DBremote_campaign=@MT;
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@DBremote_conf_exten=@MT;
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@DBremote_closer=@MT;
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@DBremote_random=@MT;
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@loginexistsRANDOM=@MT;
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@loginexistsALL=@MT;
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@VD_user=@MT;
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@VD_extension=@MT;
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@VD_status=@MT;
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@VD_uniqueid=@MT;
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@VD_callerid=@MT;
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@VD_random=@MT;
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@autocallexists=@MT;
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@calllogfinished=@MT;
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###############################################################################
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###### first grab all of the ACTIVE remote agents information from the database
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###############################################################################
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$stmtA = "SELECT * FROM vicidial_remote_agents where status IN('ACTIVE') and server_ip='$server_ip' order by user_start;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$TESTrun=0;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$user_start = "$aryA[1]";
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$number_of_lines = "$aryA[2]";
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$conf_exten = "$aryA[4]";
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$campaign_id = "$aryA[6]";
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$closer_campaigns = "$aryA[7]";
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$y=0;
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while ($y < $number_of_lines)
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{
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$random = int( rand(9999999)) + 10000000;
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$user_id = ($user_start + $y);
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$DBuser_start[$user_counter] = "$user_start";
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$DBremote_user[$user_counter] = "$user_id";
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$DBremote_server_ip[$user_counter] = "$server_ip";
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$DBremote_campaign[$user_counter] = "$campaign_id";
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$DBremote_conf_exten[$user_counter] = "$conf_exten";
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if ($conf_exten =~ /999999999999/)
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{
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$TESTrun++;
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$DBremote_conf_exten[$user_counter] = ($user_counter + 8600051);
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}
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$DBremote_closer[$user_counter] = "$closer_campaigns";
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$DBremote_random[$user_counter] = "$random";
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$y++;
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$user_counter++;
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}
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$rec_count++;
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}
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$sthA->finish();
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if ($DB) {print STDERR "$user_counter live remote agents ACTIVE\n";}
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###############################################################################
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###### second grab all of the INACTIVE remote agents information from the database
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###############################################################################
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$stmtA = "SELECT * FROM vicidial_remote_agents where status IN('INACTIVE') and server_ip='$server_ip' order by user_start;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$Duser_start = "$aryA[1]";
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$Dnumber_of_lines = "$aryA[2]";
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$w=0;
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while ($w < $Dnumber_of_lines)
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{
|
|
$Duser_id = ($Duser_start + $w);
|
|
$DELusers .= "R/$Duser_id|";
|
|
$w++;
|
|
}
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
# if ($DBX) {print STDERR "INACTIVE remote agents: |$DELusers|\n";}
|
|
|
|
|
|
|
|
###############################################################################
|
|
###### third traverse array of remote agents to be active and insert or update
|
|
###### in vicidial_live_agents table
|
|
###############################################################################
|
|
$h=0;
|
|
foreach(@DBremote_user)
|
|
{
|
|
if (length($DBremote_user[$h])>1)
|
|
{
|
|
### check to see if the record exists and only needs random number update
|
|
$stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$DBremote_user[$h]' and server_ip='$server_ip' and campaign_id='$DBremote_campaign[$h]' and conf_exten='$DBremote_conf_exten[$h]' and closer_campaigns='$DBremote_closer[$h]';";
|
|
if ($DBX) {print STDERR "|$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$loginexistsRANDOM[$h] = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($loginexistsRANDOM[$h] > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set random_id='$DBremote_random[$h]' where user='$DBremote_user[$h]' and server_ip='$server_ip' and campaign_id='$DBremote_campaign[$h]' and conf_exten='$DBremote_conf_exten[$h]' and closer_campaigns='$DBremote_closer[$h]';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DBX) {print STDERR "$DBremote_user[$h] $DBremote_campaign[$h] ONLY RANDOM ID UPDATE: $affected_rows\n";}
|
|
}
|
|
### check if record for user on server exists at all in vicidial_live_agents
|
|
else
|
|
{
|
|
$stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$DBremote_user[$h]' and server_ip='$server_ip'";
|
|
if ($DBX) {print STDERR "|$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$loginexistsALL[$h] = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($loginexistsALL[$h] > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set random_id='$DBremote_random[$h]',campaign_id='$DBremote_campaign[$h]',conf_exten='$DBremote_conf_exten[$h]',closer_campaigns='$DBremote_closer[$h]', status='READY',last_state_change='$SQLdate' where user='$DBremote_user[$h]' and server_ip='$server_ip';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DBX) {print STDERR "$DBremote_user[$h] ALL UPDATE: $affected_rows\n";}
|
|
# if ($affected_rows>0)
|
|
# {
|
|
# if ($enable_queuemetrics_logging > 0)
|
|
# {
|
|
# $dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
# or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
# if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
# $stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='1';";
|
|
# $Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
# $dbhB->disconnect();
|
|
# }
|
|
|
|
# }
|
|
}
|
|
### no records exist so insert a new one
|
|
else
|
|
{
|
|
# grab the user_level of the agent
|
|
$DBuser_level[$h]='1';
|
|
$stmtA = "SELECT user_level FROM vicidial_users where user='$DBuser_start[$h]';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBuser_level[$h] = "$aryA[0]";
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
$stmtA = "INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,campaign_id,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,channel,uniqueid,callerid,user_level,comments,last_state_change) values('$DBremote_user[$h]','$server_ip','$DBremote_conf_exten[$h]','R/$DBremote_user[$h]','READY','$DBremote_campaign[$h]','$DBremote_random[$h]','$SQLdate','$FDtsSQLdate','$SQLdate','$DBremote_closer[$h]','','','','$DBuser_level[$h]','REMOTE','$SQLdate');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DBX) {print STDERR "$DBremote_user[$h] NEW INSERT\n";}
|
|
if ($TESTrun > 0)
|
|
{
|
|
$stmtA = "SELECT count(*) FROM live_sip_channels where extension LIKE \"%999999999999\" and server_ip='$server_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$LSC_count = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($number_of_lines > $LSC_count)
|
|
{
|
|
$SIqueryCID = "T$CIDdate$DBremote_conf_exten[$h]";
|
|
$stmtA="INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $local_DEF$DBremote_conf_exten[$h]$local_AMP$ext_context','Context: $ext_context','Exten: 999999999999','Priority: 1','Callerid: $SIqueryCID','','','','','');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DBX) {print STDERR " TESTrun CALL PLACED: 999999999999 $DBremote_conf_exten[$h] $DBremote_user[$h] NEW INSERT: |$affected_rows|\n";}
|
|
}
|
|
else {print STDERR "Agent test calls already adequate $number_of_lines !> $LSC_count\n";}
|
|
}
|
|
if ($affected_rows>0)
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='AGENTLOGIN',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
$h++;
|
|
}
|
|
|
|
|
|
###############################################################################
|
|
###### fourth validate that the calls that the vicidial_live_agents are on are not dead
|
|
###### and if they are wipe out the values and set the agent record back to READY
|
|
###############################################################################
|
|
$stmtA = "SELECT user,extension,status,uniqueid,callerid,lead_id,campaign_id FROM vicidial_live_agents where extension LIKE \"R/%\" and server_ip='$server_ip' and uniqueid > 10;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
$z=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDuser = "$aryA[0]";
|
|
$VDextension = "$aryA[1]";
|
|
$VDstatus = "$aryA[2]";
|
|
$VDuniqueid = "$aryA[3]";
|
|
$VDcallerid = "$aryA[4]";
|
|
$VDlead_id = "$aryA[5]";
|
|
$VDcampaign_id = "$aryA[6]";
|
|
$VDrandom = int( rand(9999999)) + 10000000;
|
|
|
|
$VD_user[$z] = "$VDuser";
|
|
$VD_extension[$z] = "$VDextension";
|
|
$VD_status[$z] = "$VDstatus";
|
|
$VD_uniqueid[$z] = "$VDuniqueid";
|
|
$VD_callerid[$z] = "$VDcallerid";
|
|
$VD_lead_id[$z] = "$VDlead_id";
|
|
$VD_campaign_id[$z] = "$VDcampaign_id";
|
|
$VD_random[$z] = "$VDrandom";
|
|
|
|
$z++;
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
if ($DB) {print STDERR "$z remote agents on calls\n";}
|
|
|
|
$z=0;
|
|
foreach(@VD_user)
|
|
{
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where uniqueid='$VD_uniqueid[$z]' and server_ip='$server_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$autocallexists[$z] = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($autocallexists[$z] < 1)
|
|
{
|
|
if ($DELusers =~ /R\/$VD_user[$z]\|/)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]',status='PAUSED', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$SQLdate' where user='$VD_user[$z]' and server_ip='$server_ip';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DB) {print STDERR "$VD_user[$z] CALL WIPE UPDATE: $affected_rows|PAUSED|$VD_uniqueid[$z]|$VD_user[$z]|\n";}
|
|
if ($affected_rows>0)
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$stmtB = "SELECT time_id FROM queue_log where agent='Agent/$VD_user[$z]' and verb='AGENTLOGIN' order by time_id desc limit 1;";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$sthBrows=$sthB->rows;
|
|
$rec_count=0;
|
|
while ($sthBrows > $rec_count)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$logintime = "$aryB[0]";
|
|
$rec_count++;
|
|
}
|
|
$sthB->finish();
|
|
if ($DBX) {print "LOGOFF TIME LOG: $logintime|$secX|$stmtB|\n";}
|
|
|
|
$time_logged_in = ($secX - $logintime);
|
|
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$VD_campaign_id[$z]',agent='Agent/$VD_user[$z]',verb='AGENTLOGOFF',data1='$VD_user[$z]$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$SQLdate' where user='$VD_user[$z]' and server_ip='$server_ip';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DB) {print STDERR "$VD_user[$z] CALL WIPE UPDATE: $affected_rows|READY|$VD_uniqueid[$z]|$VD_user[$z]|\n";}
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set status='READY' where user='$VD_user[$z]' and server_ip='$server_ip';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DB) {print STDERR "$VD_user[$z] CALL WIPE UPDATE: $affected_rows|READY|$VD_uniqueid[$z]|$VD_user[$z]|\n";}
|
|
if ($affected_rows>0)
|
|
{
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='UNPAUSEALL',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
}
|
|
|
|
}
|
|
}
|
|
### possible future active call checker
|
|
# else
|
|
# {
|
|
# $stmtA = "SELECT count(*) FROM call_log where caller_code='$VD_callerid[$z]' and server_ip='$server_ip' and end_epoch > 10;";
|
|
# $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
# $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
# $sthArows=$sthA->rows;
|
|
# $rec_count=0;
|
|
# while ($sthArows > $rec_count)
|
|
# {
|
|
# @aryA = $sthA->fetchrow_array;
|
|
# $calllogfinished[$z] = "$aryA[0]";
|
|
# $rec_count++;
|
|
# }
|
|
# $sthA->finish();
|
|
# if ($calllogfinished[$z] > 1)
|
|
# {
|
|
# $stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]',status='READY', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='' where user='$VD_user[$z]' and server_ip='$server_ip';";
|
|
# $affected_rows = $dbhA->do($stmtA);
|
|
# if ($DB) {print STDERR "$VD_user[$z] AGENT READY UPDATE: $affected_rows|READY|$VD_uniqueid[$z]|$VD_callerid[$z]|$VD_user[$z]|\n";}
|
|
|
|
# $stmtA = "DELETE from vicidial_auto_calls where callerid='$VD_callerid[$z]' and server_ip='$server_ip';";
|
|
# $affected_rows = $dbhA->do($stmtA);
|
|
# if ($DB) {print STDERR "$VD_user[$z] VAC DELETE: $affected_rows|$VD_callerid[$z]|\n";}
|
|
# }
|
|
# }
|
|
|
|
$z++;
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
###############################################################################
|
|
###### last, wait for a little bit and repeat the loop
|
|
###############################################################################
|
|
|
|
### sleep for X seconds before beginning the loop again
|
|
usleep(1*$loop_delay*1000);
|
|
|
|
$endless_loop--;
|
|
if($DB){print STDERR "\nloop counter: |$endless_loop|\n";}
|
|
|
|
### putting a blank file called "VDAD.kill" in the directory will automatically safely kill this program
|
|
if (-e "$PATHhome/VDAD.kill")
|
|
{
|
|
unlink("$PATHhome/VDAD.kill");
|
|
$endless_loop=0;
|
|
$one_day_interval=0;
|
|
print "\nPROCESS KILLED MANUALLY... EXITING\n\n"
|
|
}
|
|
|
|
$bad_grabber_counter=0;
|
|
|
|
|
|
}
|
|
|
|
|
|
if($DB){print "DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...\n";}
|
|
|
|
$event_string='HANGING UP|';
|
|
&event_logger;
|
|
|
|
$one_day_interval--;
|
|
|
|
}
|
|
|
|
$event_string='CLOSING DB CONNECTION|';
|
|
&event_logger;
|
|
|
|
|
|
$dbhA->disconnect();
|
|
|
|
|
|
if($DB){print "DONE... Exiting... Goodbye... See you later... Really I mean it this time\n";}
|
|
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
|
|
{
|
|
$secX = time();
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX);
|
|
$LOCAL_GMT_OFF = $SERVER_GMT;
|
|
$LOCAL_GMT_OFF_STD = $SERVER_GMT;
|
|
if ($isdst) {$LOCAL_GMT_OFF++;}
|
|
|
|
$GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600));
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now);
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
|
|
if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";}
|
|
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$Fhour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$CIDdate = "$mon$mday$hour$min$sec";
|
|
$tsSQLdate = "$year$mon$mday$hour$min$sec";
|
|
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
|
|
$filedate = "$year-$mon-$mday";
|
|
|
|
$FDtarget = ($secX + 10);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$BDtarget = ($secX - 10);
|
|
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
|
|
$Byear = ($Byear + 1900);
|
|
$Bmon++;
|
|
if ($Bmon < 10) {$Bmon = "0$Bmon";}
|
|
if ($Bmday < 10) {$Bmday = "0$Bmday";}
|
|
if ($Bhour < 10) {$Bhour = "0$Bhour";}
|
|
if ($Bmin < 10) {$Bmin = "0$Bmin";}
|
|
if ($Bsec < 10) {$Bsec = "0$Bsec";}
|
|
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
|
|
|
|
$PDtarget = ($secX - 30);
|
|
($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget);
|
|
$Pyear = ($Pyear + 1900);
|
|
$Pmon++;
|
|
if ($Pmon < 10) {$Pmon = "0$Pmon";}
|
|
if ($Pmday < 10) {$Pmday = "0$Pmday";}
|
|
if ($Phour < 10) {$Phour = "0$Phour";}
|
|
if ($Pmin < 10) {$Pmin = "0$Pmin";}
|
|
if ($Psec < 10) {$Psec = "0$Psec";}
|
|
$PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec";
|
|
|
|
$XDtarget = ($secX - 120);
|
|
($Xsec,$Xmin,$Xhour,$Xmday,$Xmon,$Xyear,$Xwday,$Xyday,$Xisdst) = localtime($XDtarget);
|
|
$Xyear = ($Xyear + 1900);
|
|
$Xmon++;
|
|
if ($Xmon < 10) {$Xmon = "0$Xmon";}
|
|
if ($Xmday < 10) {$Xmday = "0$Xmday";}
|
|
if ($Xhour < 10) {$Xhour = "0$Xhour";}
|
|
if ($Xmin < 10) {$Xmin = "0$Xmin";}
|
|
if ($Xsec < 10) {$Xsec = "0$Xsec";}
|
|
$XDSQLdate = "$Xyear-$Xmon-$Xmday $Xhour:$Xmin:$Xsec";
|
|
|
|
$TDtarget = ($secX - 600);
|
|
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
|
|
$Tyear = ($Tyear + 1900);
|
|
$Tmon++;
|
|
if ($Tmon < 10) {$Tmon = "0$Tmon";}
|
|
if ($Tmday < 10) {$Tmday = "0$Tmday";}
|
|
if ($Thour < 10) {$Thour = "0$Thour";}
|
|
if ($Tmin < 10) {$Tmin = "0$Tmin";}
|
|
if ($Tsec < 10) {$Tsec = "0$Tsec";}
|
|
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
sub event_logger
|
|
{
|
|
if ($DB) {print "$now_date|$event_string|\n";}
|
|
if ($SYSLOG)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$VDRLOGfile")
|
|
|| die "Can't open $VDRLOGfile: $!\n";
|
|
print Lout "$now_date|$event_string|\n";
|
|
close(Lout);
|
|
}
|
|
$event_string='';
|
|
}
|