10480 lines
458 KiB
Perl
10480 lines
458 KiB
Perl
#!/usr/bin/perl
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#
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# agi-VDAD_ALL_inbound.agi version 2.14
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#
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# runs when a call comes in from an inbound call. This script will
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# send the calls out to the closers that are logged in.
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# ## THIS SCRIPT CONSOLIDATES THIRTEEN SEPARATE VDAD closer inbound SCRIPTS ##
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#
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#
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# You need to put lines similar to those below in your extensions.conf file:
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# ; Below are the parameters needed for the script to be run properly
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# ; 1. the method of call handling for the script:
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# ; - CID - CID received, add record with phone number
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# ; - CIDLOOKUP - Lookup CID to find record in whole system
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# ; - CIDLOOKUPRL - Restrict lookup to one list
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# ; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
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# ; - CIDLOOKUPALT - Lookup CID to find record in whole system by phone number then alt_phone
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# ; - CIDLOOKUPRLALT - Restrict lookup to one list by phone number then alt_phone
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# ; - CIDLOOKUPRCALT - Restrict lookup to one campaign's lists by phone number then alt_phone
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# ; - CIDLOOKUPADDR3 - Lookup CID to find record in whole system by phone number then address3
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# ; - CIDLOOKUPRLADDR3 - Restrict lookup to one list by phone number then address3
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# ; - CIDLOOKUPRCADDR3 - Restrict lookup to one campaign's lists by phone number then address3
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# ; - CIDLOOKUPALTADDR3 - Lookup CID to find record in whole system by phone number then alt_phone then address3
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# ; - CIDLOOKUPRLALTADDR3 - Restrict lookup to one list by phone number then alt_phone then address3
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# ; - CIDLOOKUPRCALTADDR3 - Restrict lookup to one campaign's lists by phone number then alt_phone then address3
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# ; - CLOSER - Closer calls from VICIDIAL fronters(and previous in-group calls)
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# ; - ANI - ANI received, add record with phone number (based on RBS T1s)
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# ; - ANILOOKUP - Lookup ANI to find record in whole system
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# ; - ANILOOKUPRL - Restrict lookup to one list
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# ; - ANILOOKUPRC - Restrict lookup to one campaign's lists
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# ; - VID - Add record with Vendor Lead Code received as argument 12
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# ; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system
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# ; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
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# ; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
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# ; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
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# ; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system
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# ; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
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# ; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
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# ; - 3DIGITID - Enter 3 digit code to go to agent
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# ; - 4DIGITID - Enter 4 digit code to go to agent
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# ; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
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# ; 2. the method of searching for an available agent:
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# ; - LO - Load Balance Overflow only (priority to home server)
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# ; - LB - <default> Load Balance total system
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# ; - SO - Home server only
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# ; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
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# ; 4. the phone number that was called, for the log entry
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# ; 5. the callerID or lead_id of the person that called(usually overridden)
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# ; 6. the park extension audio file name if used
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# ; 7. the status of the call initially(usually not used)
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# ; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
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# ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
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# ; 10. the campaign_id to search within lists if CIDLOOKUPRC
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# ; 11. the user to queue the call to for AGENTDIRECT in-group calls
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# ; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
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# ; you can also set the vendor_lead_code variable instead if you are using VIDPROMPT
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# ; 13. VID enter prompt filename to play if method is set to a VID* option
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# ; 14. VID you-have-entered filename to play if method is set to a VID* option
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# ; 15. VID confirm prompt filename to play if method is set to a VID* option
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# ; 16. VID digit length validation to use if method is set to a VID* option, set to empty or X to disable
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#
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# ;inbound VICIDIAL calls:
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#exten => 1234,1,Answer ; Answer the line
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#exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----INB-----7274515134-----Closer-----park----------999-----1-----OUTB)
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#exten => 1234,3,Hangup
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#
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# ;inbound with removal of first digit of callerID on all calls:
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#exten => 1234,1,Answer ; Answer the line
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#exten => 1234,n,set(CALLERID(num)=${CALLERID(num):1})
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#exten => 1234,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----INB-----7274515134-----Closer-----park----------999-----1-----OUTB)
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#exten => 1234,n,Hangup
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#
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#; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
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#exten => _90009.,1,Answer ; Answer the line
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#exten => _90009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
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#exten => _90009.,3,Hangup
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#exten => _990009.,1,Answer ; Answer the line
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#exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
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#exten => _990009.,3,Hangup
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#; DID forwarded calls
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#exten => _99909*.,1,Answer
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#exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi)
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#exten => _99909*.,3,Hangup
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#
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# Copyright (C) 2026 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 70828-0924 - First Build
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# 71013-0310 - Added use of default Music-on-hold instead of generic on-hold message
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# 71020-1714 - fixed issues with MoH and stream_file messages
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# 71024-2153 - Added CLOSER functionality for calls coming from VICIDIAL fronters
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# 71029-1726 - Changed CLOSER-type campaigns to use new campaign_allow_inbound field
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# 71030-0713 - fixed after-hours logging
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# 71030-0939 - fixed issue where MoH was still playing, added ding and wait before transfer
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# 71103-2305 - added group rank and fewest calls options to next_agent_call
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# 71112-0058 - fixed multi-logging bug on CLOSER calls
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# 71116-1045 - added fewest_calls_campaign agent call routing option
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# 71128-1758 - added CIDLOOKUPRC method to search all lists within a campaign
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# 80109-2348 - added option to trigger a system process when the call is sent to an agent
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# 80227-0335 - added queue priority functionality
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# 80302-0232 - added drop_action and transfer to in-group
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# 80402-0142 - added code for manual dial transfer duplicate check
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# 80430-1144 - added term_reason to vicidial_closer_log, QUEUETIMEOUT, AFTERHOURS
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# 80501-0515 - added after hours transfer in-group
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# 80525-1040 - added ability to convert IVR status inbound calls to LIVE in-group calls
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# 80630-2232 - added queue_log logging of inbound calls
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# 80821-0133 - fixed non-play issue with hold message
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# 80918-0505 - Added place in line and estimated time on hold
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# 81002-1120 - Added processing for DID forwarded calls
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# 81011-1019 - Added option for press 1 to leave voicemail if wait time > hold-time-option-seconds
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# 81020-0237 - Added term_reason logging for all possible exits of the script
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# 81021-2315 - Changed and add queue_log logging
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# 81024-0006 - Changed LOOKUP to insert new lead if phone_number < 3 digits, changed queue_sec calculation
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# 81104-0301 - Changed code to alter callerIDnumber for remote agents to the number of the caller
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# 81105-0248 - Added MySQL error logging
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# 90103-0311 - Added sip-silences before transfers to fix rare MoH issues
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# 90115-0601 - Added AGENTDIRECT functionality
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# 90607-1717 - Fix for AGENTDIRECT bug under certain configurations
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# 90623-0724 - Changed prompts to multi-file prompts, changed agent alert exten to a prompt
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# 90627-0546 - Added no-agent-no-queue options
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# 90702-2129 - Fixed rare agent alert bug, added option to send to remote agent as phone*vendor_id
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# 90709-1648 - Fixed alt-number transfers
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# 90712-2307 - Added agent grab call in queue
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# 90720-0023 - Added checks for filename validity before streaming, changed initial heavy search from 3 to 2 seconds
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# 90726-0114 - Fixed bug on some calls for agent grab
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# 90808-0307 - Added longest_wait_time as agent routing option
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# 91004-0959 - Fix for queue_log consultative transfers
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# 91105-1258 - Added CallerIDnumber change on Drop when sending call out
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# 91122-2352 - Added queue_log IVR and DID entry linking
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# 91125-0921 - Fixed no-agent-no-queue AGENTDIRECT bug
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# 91213-0942 - Added queue_position to queue_log COMPLETE... records
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# 91214-2034 - Fixes for rare in-group rank route bug
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# 91223-0959 - Added VID(vendor_lead_code) options
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# 91230-0911 - Reset to original callerID when sending the call to VMAIL/CALLMENU/PHONE/etc...
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# 100121-1954 - Added TIMEOT/AFTHRS/NANQUE dropping event statuses
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# 100123-1015 - Added voicemail_id lookup for user from AGENTDIRECT drop
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# 100212-0653 - Added AGENTVMAIL AGENTDIRECT option for no-queue, hold time and after hours features
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# 100226-0927 - Fixed reinsert issue in vicidial_auto_calls table with auto_call_id
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# 100319-0614 - Added extension group remote agent feature
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# 100414-2046 - Added extension_appended_cidname option
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# 100424-1234 - Added unique status options and extended logging
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# 100429-1457 - Remote agent fixes
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# 100512-2118 - Added several press-1 hold time options
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# 100513-2338 - Changed hold time callback filename to after press filename and now plays after all PRESS-1
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# 100518-0710 - Added call time after hours override options
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# 100527-0111 - Added on-hold and hold-time-option no-block options and message seconds, NA CID cleaning
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# 100616-1600 - Added VID filename and digit validation options
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# 100718-1822 - Added second hold time option and wait time options
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# 100805-1530 - Added FILTER from-did-route feature, changed active=n to go to after hours action
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# 100811-0751 - Added calculate_estimated_hold_seconds option
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# 100830-1445 - Allow the changing of the queue priority of a call while the call is in queue
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# 100903-0041 - Changed lead_id max length to 10 digits
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# 100929-1201 - Added add_lead_url feature
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# 101008-0410 - Added option for alternate Minimum Hold Time Message
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# 101219-2110 - Added call time overflow
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# 110224-1735 - Added compatibility with QM phone environment logging
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# 110303-2338 - Added on-hook agent compatibility and rewrote a few sections
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# 110324-2330 - Added recording of remote agent calls, per in-group and campaign recording settings
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# 110325-1409 - Added user recording override settings checking for remote agent recording
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# 110505-1620 - Fixed minor voicemail issue
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# 110525-1555 - Added CLOSER compatibility with outbound and in-group calls that went through Call Menu
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# 110626-2343 - Added queuemetrics_pe_phone_append
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# 110707-0646 - Added AGENTEXT option in drop message to send to extension(user_custom_five) field
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# 110707-1302 - Added last_inbound_call_time and finish to next agent call options
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# 110731-0141 - Added call_id variable to add_lead_url function calls
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# 110801-0841 - Added on_hook_cid option and group_calldate field
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# 110822-1256 - Added optional did_agent_log logging
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# 110920-1426 - Small fix for rare remote agent recording issue
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# 110922-2149 - Added compatibility with DID remote agent extension overrides
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# 110923-1133 - Added drop and after-hours to callmenu, and added action transfer cid setting
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# 111102-2014 - Added in-group max_calls_ feature
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# 111116-0157 - Added ALT and ADDR3 methods for CIDLOOKUP
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# 111201-1457 - Added grade-random next-agent-call option for inbound
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# 111219-2124 - Added max stats updating
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# 111229-1726 - Changed call time overflow to look at previous day stop time
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# 120130-1708 - Fix for ring agent EXTERNAL protocol phone issue
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# 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible
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# 120430-2237 - For AGI commands not made through the AGI object added a read from STDIN before calling checkresult
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# 120513-0051 - Added ability to have Dial In-Group agent calls go directly to agents
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# 120514-0953 - Added force checks for dial-ingroup calls
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# 121025-2210 - If AGENTDIRECT and no agent defined, set drop call seconds to 1
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# 121114-1936 - Added INGROUP recording option
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# 121120-0921 - Added QM socket-send functionality
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# 121124-1345 - Added call times holidays function
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# 121129-1618 - Small fix for estimated hold time, excluding QUEUE status
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# 130108-1804 - Changes for Asterisk 1.8 compatibility
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# 130925-1821 - Added variable filter to prevent DID SQL injection attack
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# 130926-1548 - Added new queue_log IVR entries for QM
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# 131209-1539 - Added called_count logging
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# 140126-1129 - Added VMAIL_NO_INST options
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# 140215-2133 - Added several variable options for QM socket URL
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# 140312-2111 - Added CALLID as recording filename variable
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# 140417-0932 - Added max inbound calls feature
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# 141211-2028 - Added list_id to call url functions
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# 150404-1011 - Added entry_list_id related DID options
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# 150410-0637 - Fixed NANQUE bug with VMAIL_NO_INST
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# 150609-1734 - Added populate_lead_ingroup option
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# 150704-0749 - Fixed issue with ALT and ADDR3 lookups with list/campaign restruction, Issue #872
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# 150707-0850 - Fixed issues with na_call_url function for all calls that are not sent to agent
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# 150804-1718 - Added _lead_reset options
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# 150812-2004 - Changed maximum time since last agent update to route a call to and agent from 5 to 7 seconds
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# 151004-0815 - Fixed issue with recording vicidial_id for remote agent calls, now set to closecallid
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# 160101-1525 - Added routing_initiated_recordings
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# 160517-0330 - Added code for state/postal_code channel variables new lead insertion if populated
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# 161102-1036 - Fixed QM partition problem
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# 170114-1405 - Added populate_lead_province in-group option
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# 170118-0107 - Added OW options to populate_lead_province in-group option
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# 170220-2134 - Added areacode_filter options
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# 170221-0912 - Fix for areacode_filter logging issue
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# 170309-1514 - Added populate_state_areacode option
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# 170325-1104 - Added optional vicidial_drop_log logging
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# 170412-2223 - Fix for drop call logging
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# 170527-2240 - Fix for rare inbound logging issue #1017
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# 170621-2031 - Added missing list_id in log inserts
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# 170816-2245 - Added ask survey options
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# 170903-0929 - Added additional xfer_log details
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# 170914-1634 - Added Asterisk 13 compatibility
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# 170921-2008 - Fix for CALLID in beginning of recording filename
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# 170930-0913 - Added extension append options
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# 171011-1312 - Bug fix for on-hook agents using Asterisk 1.8 & 11
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# 171124-1159 - Added max_inbound_calls_outcome options
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# 180204-0120 - Added PRESS_CALLBACK_QUEUE feature, and Closing-Time feature, and add-lead-timezone-lookup feature
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# 180209-1716 - Big fix for recent feature
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# 180217-1018 - Added NO_READY option for no_agent_no_queue in-group feature, issue #1046
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# 180306-1450 - Fix for Wait/Hold time options when nothing is pressed
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# 180321-0824 - Added source_id as optional channel variable to populate when inserting new leads
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# 180424-1539 - Added in-group populate_lead_source, populate_lead_vendor options
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# 180520-1802 - Added enter_ingroup_url feature
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# 180521-0736 - Changed closer logs for AGENTDIRECT calls to log destination user
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# 180601-0932 - Added user variable sending option on enter_ingroup_url feature
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# 180806-0809 - Added CID callback number validation and change features
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# 180926-2351 - Added _wait_time options for next_agent_call
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# 190121-1505 - Added RA_USER_PHONE On-Hook CID to solve last RINGAGENT issues
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# 190216-0812 - Fix for user-group, in-group and campaign allowed/permissions matching issues
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# 190223-0920 - Added definable play-place-in-line static prompts
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# 191117-2156 - Fix for truncated extension issue #1193
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# 200424-1044 - Fix for incorrect list_id logging
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# 200624-0011 - Added options for Answer signal settings
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# 200708-1126 - Added some list override settings
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# 200816-0910 - Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file
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# 201026-2333 - Fix for AGENTDIRECT issue
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# 201101-1058 - Added no_agent_delay option
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# 201106-2146 - Added EXITEMPTY and CALLSTATUS queue_log entry for NANQUE calls
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# 210103-1024 - Added agent_search_method override
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# 210325-2200 - Added populate_lead_comments option
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# 210609-0941 - Added drop_call_seconds_override option
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# 210804-0711 - Fix for closing time action issue #1321
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# 210819-0029 - Added vicidial_inbound_caller_codes logging
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# 210908-0851 - Added OWNERCUSTOMx options for call_handle_method
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# 210911-2008 - Added populate_lead_owner in-group option
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# 211106-1523 - Added in_queue_nanque options
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# 221116-1050 - Fix for long in-group dialstring extensions
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# 230204-0015 - Fix for vicidial_log_extended entries for multiple in-group calls in succession
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# 230309-0950 - Added abandon_check_queue feature
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# 230523-0824 - Added User inbound_credits feature
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# 230606-2231 - Added second_alert_trigger features
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# 230612-2044 - Added second_alert_container, second_alert_only and second_alert_trigger TIMEOUT options
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# 230810-2006 - Added third_alert_trigger features
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# 231026-0917 - Fix for rare fronter/closer logging issue
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# 240219-1527 - Added daily_limit in-group user parameter
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# 240223-0847 - Added INBOUND_DID populate option
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# 240227-1154 - Added holiday_method option
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# 240420-2242 - Added ConfBridge code
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# 240415-1701 - Fix for ConfBridge code
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# 240723-1632 - Small fix for ConfBridge
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# 240906-1032 - Added testing for stereo_recording in-group option *NOT PRODUCTION READY*
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# 250325-1724 - Fix for possible daily_limit issue
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# 250825-1824 - Added stereo_recording code
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# 250924-2147 - Added code for deprecation of "Monitor" application after Asterisk 20
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# 251001-1836 - Fix for rare Stereo recording filename issue
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# 251020-0836 - Added code for recording_dtmf_muting, fix for stereo call recording
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# 260403-2249 - Added vicidial_max_inbound_cache logging
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# 260729-0102 - Added address2 variable population
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#
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$script = 'agi-VDAD_ALL_inbound.agi';
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$dtmf_silent_prefix = '7';
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$DROP_TIME = 720; ### default number of seconds to wait until you drop a waiting call
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$start_moh=1;
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$wait_prompt_runs=0;
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$at='@';
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$S='*';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=341;
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$one_mysql_log=0;
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$dial_ingroup_flag=0;
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$called_count=1;
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$entry_list_id=0;
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$areacode_filter_run=0;
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$no_agent_no_queue_checked=0;
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$fronter_agent='';
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$inbound_did='';
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$now_date_epoch = time();
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$hm = "$hour$min";
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$hm = ($hm + 0);
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$epochFOURhoursAGO = ($now_date_epoch - 14400);
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($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($epochFOURhoursAGO);
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$Smon++; $Syear = ($Syear + 1900);
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if ($Smon < 10) {$Smon = "0$Smon";}
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if ($Smday < 10) {$Smday = "0$Smday";}
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if ($Shour < 10) {$Shour = "0$Shour";}
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if ($Smin < 10) {$Smin = "0$Smin";}
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if ($Ssec < 10) {$Ssec = "0$Ssec";}
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$timeFOURhoursAGO = "$Syear-$Smon-$Smday $Shour:$Smin:$Ssec";
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$epochTWENTYFOURhoursAGO = ($now_date_epoch - 86400);
|
|
($Ssec,$Smin,$Shour,$Smday,$Smon,$Syear,$Swday,$Syday,$Sisdst) = localtime($epochTWENTYFOURhoursAGO);
|
|
$Smon++; $Syear = ($Syear + 1900);
|
|
if ($Smon < 10) {$Smon = "0$Smon";}
|
|
if ($Smday < 10) {$Smday = "0$Smday";}
|
|
if ($Shour < 10) {$Shour = "0$Shour";}
|
|
if ($Smin < 10) {$Smin = "0$Smin";}
|
|
if ($Ssec < 10) {$Ssec = "0$Ssec";}
|
|
$timeTWENTYFOURhoursAGO = "$Syear-$Smon-$Smday $Shour:$Smin:$Ssec";
|
|
|
|
$start_epoch = $now_date_epoch;
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
|
|
$YMD = "$year-$mon-$mday";
|
|
$start_time=$now_date;
|
|
$CIDdate = "$mon$mday$hour$min$sec";
|
|
$tsSQLdate = "$year$mon$mday$hour$min$sec";
|
|
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
|
|
$SQLdateBEGIN = $SQLdate;
|
|
$ORIGINAL_call_time = $SQLdate;
|
|
while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959
|
|
|
|
if ($wday == '0') {$now_weekday = 'SUNDAY';}
|
|
if ($wday == '1') {$now_weekday = 'MONDAY';}
|
|
if ($wday == '2') {$now_weekday = 'TUESDAY';}
|
|
if ($wday == '3') {$now_weekday = 'WEDNESDAY';}
|
|
if ($wday == '4') {$now_weekday = 'THURSDAY';}
|
|
if ($wday == '5') {$now_weekday = 'FRIDAY';}
|
|
if ($wday == '6') {$now_weekday = 'SATURDAY';}
|
|
|
|
$BDtarget = ($now_date_epoch - 7);
|
|
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
|
|
$Byear = ($Byear + 1900);
|
|
$Bmon++;
|
|
if ($Bmon < 10) {$Bmon = "0$Bmon";}
|
|
if ($Bmday < 10) {$Bmday = "0$Bmday";}
|
|
if ($Bhour < 10) {$Bhour = "0$Bhour";}
|
|
if ($Bmin < 10) {$Bmin = "0$Bmin";}
|
|
if ($Bsec < 10) {$Bsec = "0$Bsec";}
|
|
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
|
|
|
|
# default path to astguiclient configuration file:
|
|
$PATHconf = '/etc/astguiclient.conf';
|
|
|
|
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
|
|
@conf = <conf>;
|
|
close(conf);
|
|
$i=0;
|
|
foreach(@conf)
|
|
{
|
|
$line = $conf[$i];
|
|
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
|
|
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
|
|
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
|
|
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
|
|
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
|
|
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
|
|
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
|
|
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
|
|
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
|
|
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
|
|
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
|
|
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
|
|
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
|
|
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
|
|
$i++;
|
|
}
|
|
|
|
if (!$VARDB_port) {$VARDB_port='3306';}
|
|
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
|
|
if (!$PRSLOGfile) {$PRSLOGfile = "$PATHlogs/prsout.$year-$mon-$mday";}
|
|
if (!$PRSTESTfile) {$PRSTESTfile = "$PATHlogs/prstest.$year-$mon-$mday";}
|
|
if (!$ERRLOGfile) {$ERRLOGfile = "$PATHlogs/MySQLerror.$year-$mon-$mday";}
|
|
|
|
# generate paths to asterisk stereo recordings directories:
|
|
$PATHmonitorS = $PATHmonitor."S";
|
|
$PATHmonitorP = $PATHmonitor."P";
|
|
$PATHmonitorTRASH = $PATHmonitor."TRASH";
|
|
|
|
use DBI;
|
|
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
|
|
use Asterisk::AGI;
|
|
$AGI = new Asterisk::AGI;
|
|
|
|
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
### Grab Server values from the database
|
|
$stmtA = "SELECT agi_output,local_gmt,conf_engine FROM servers where server_ip = '$VARserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02001'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$rec_count=0;
|
|
$conf_engine='';
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
$AGILOG = '0';
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBagi_output = $aryA[0];
|
|
$local_gmt = $aryA[1];
|
|
$conf_engine = $aryA[2];
|
|
if ($isdst) {$local_gmt++;}
|
|
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
|
|
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
|
|
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
#############################################
|
|
##### START SYSTEM SETTINGS LOOKUP #####
|
|
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_pe_phone_append,did_agent_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_ra_extensions_enabled,queuemetrics_socket,queuemetrics_socket_url,enable_did_entry_list_id,enable_drop_lists,inbound_answer_config,agent_search_method,abandon_check_queue,inbound_credits,stereo_recording,stereo_parallel_recording,recording_dtmf_detection,recording_dtmf_muting FROM system_settings;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02026'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$enable_queuemetrics_logging = $aryA[0];
|
|
$queuemetrics_server_ip = $aryA[1];
|
|
$queuemetrics_dbname = $aryA[2];
|
|
$queuemetrics_login= $aryA[3];
|
|
$queuemetrics_pass = $aryA[4];
|
|
$queuemetrics_log_id = $aryA[5];
|
|
$queuemetrics_eq_prepend = $aryA[6];
|
|
$queuemetrics_pe_phone_append = $aryA[7];
|
|
$did_agent_log = $aryA[8];
|
|
$alt_log_server_ip = $aryA[9];
|
|
$alt_log_dbname = $aryA[10];
|
|
$alt_log_login = $aryA[11];
|
|
$alt_log_pass = $aryA[12];
|
|
$tables_use_alt_log_db = $aryA[13];
|
|
$did_ra_extensions_enabled = $aryA[14];
|
|
$queuemetrics_socket = $aryA[15];
|
|
$queuemetrics_socket_url = $aryA[16];
|
|
$enable_did_entry_list_id = $aryA[17];
|
|
$enable_drop_lists = $aryA[18];
|
|
$inbound_answer_config = $aryA[19];
|
|
$SSagent_search_method = $aryA[20];
|
|
$SSabandon_check_queue = $aryA[21];
|
|
$SSinbound_credits = $aryA[22];
|
|
$SSstereo_recording = $aryA[23];
|
|
$SSstereo_parallel_recording = $aryA[24];
|
|
$SSrecording_dtmf_detection = $aryA[25];
|
|
$SSrecording_dtmf_muting = $aryA[26];
|
|
}
|
|
$sthA->finish();
|
|
##### END SYSTEM SETTINGS LOOKUP #####
|
|
###########################################
|
|
|
|
### begin parsing run-time options ###
|
|
if (length($ARGV[0])>1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
|
|
$i=0;
|
|
while ($#ARGV >= $i)
|
|
{
|
|
$args = "$args $ARGV[$i]";
|
|
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
|
|
$i++;
|
|
}
|
|
|
|
### list of command-line array arguments:
|
|
@ARGV_vars = split(/-----/, $ARGV[0]);
|
|
|
|
$call_handle_method = $ARGV_vars[0];
|
|
$agent_search_method = $ARGV_vars[1];
|
|
$channel_group = $ARGV_vars[2];
|
|
$inbound_number = $ARGV_vars[3];
|
|
$parked_by = $ARGV_vars[4];
|
|
$park_extension = $ARGV_vars[5];
|
|
$status = $ARGV_vars[6];
|
|
$list_id = $ARGV_vars[7];
|
|
$phone_code = $ARGV_vars[8];
|
|
$Scampaign_id = $ARGV_vars[9];
|
|
$agent_only = $ARGV_vars[10];
|
|
$vendor_id = $ARGV_vars[11];
|
|
$vid_enter_filename = $ARGV_vars[12];
|
|
$vid_id_number_filename = $ARGV_vars[13];
|
|
$vid_confirm_filename = $ARGV_vars[14];
|
|
$vid_validate_digits = $ARGV_vars[15];
|
|
}
|
|
|
|
$|=1;
|
|
while(<STDIN>)
|
|
{
|
|
chomp;
|
|
last unless length($_);
|
|
if ($AGILOG)
|
|
{
|
|
if (/^agi_(\w+)\:\s+(.*)$/)
|
|
{
|
|
$AGI{$1} = $2;
|
|
}
|
|
}
|
|
|
|
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
|
|
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
|
|
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
|
|
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
|
|
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
|
|
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
|
|
}
|
|
$callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
|
|
$calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
|
|
$extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
|
|
|
|
if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
|
|
{$callerid = $calleridname;}
|
|
|
|
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
|
|
{
|
|
$calleridname = $callerid;
|
|
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
|
|
$calleridname =~ s/\"|\" //gi;
|
|
}
|
|
|
|
if ($callerid !~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
|
|
{
|
|
$callerid =~ s/\D|\'//gi;
|
|
$calleridname =~ s/unknown|\'//gi;
|
|
if ( (!$callerid) or ($callerid =~ /unknown/) )
|
|
{$callerid = $calleridname;}
|
|
}
|
|
$prev_callerid = $callerid;
|
|
if ($calleridname =~ /^J\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
|
|
{$prev_callerid = $calleridname;}
|
|
|
|
##### find out if this call is already in the vicidial_log_extended table
|
|
#$VLEcount=0;
|
|
#$stmtA = "SELECT count(*) FROM vicidial_log_extended where uniqueid='$uniqueid';";
|
|
#$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
#$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
#$sthArows=$sthA->rows;
|
|
# $dbhP=$dbhA; $mysql_count='02144'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
#if ($sthArows > 0)
|
|
# {
|
|
# @aryA = $sthA->fetchrow_array;
|
|
# $VLEcount = $aryA[0];
|
|
# }
|
|
#$sthA->finish();
|
|
|
|
$user_unavailable_action='';
|
|
##### special processing for DID forwarded calls "99909*1***DID"
|
|
if ($extension =~ /^999\d\d\*|^998\d\d\*/)
|
|
{
|
|
@EXT_vars = split(/\*/, $extension);
|
|
|
|
$referring_extension = $EXT_vars[0]; # initial extension sent
|
|
$did_id = $EXT_vars[1]; # the DID ID to grab settings from
|
|
$in_group_override = $EXT_vars[2]; # the in-group override, if set
|
|
$agentdirect_override = $EXT_vars[3]; # the agentdirect override, if set
|
|
$route_type = $EXT_vars[4]; # DID or FILTER from the did, if set
|
|
|
|
### Grab DID values from the database
|
|
if ($route_type =~ /FILTER/)
|
|
{
|
|
$stmtA = "SELECT filter_call_handle_method,filter_agent_search_method,filter_group_id,did_pattern,filter_list_id,filter_phone_code,filter_campaign_id,filter_user,filter_user_unavailable_action,filter_user_route_settings_ingroup,filter_action,filter_voicemail_ext,filter_extension,filter_exten_context,filter_phone,filter_server_ip,filter_entry_list_id,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$did_id';";
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "SELECT call_handle_method,agent_search_method,group_id,did_pattern,list_id,phone_code,campaign_id,user,user_unavailable_action,user_route_settings_ingroup,did_route,voicemail_ext,extension,exten_context,phone,server_ip,entry_list_id,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$did_id';";
|
|
}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02002'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$call_handle_method = $aryA[0];
|
|
$agent_search_method = $aryA[1];
|
|
$did_in_group = $aryA[2];
|
|
$inbound_number = $aryA[3];
|
|
$list_id = $aryA[4];
|
|
$phone_code = $aryA[5];
|
|
$Scampaign_id = $aryA[6];
|
|
$agent_only = $aryA[7];
|
|
$user_unavailable_action = $aryA[8];
|
|
$user_route_settings_ingroup = $aryA[9];
|
|
$did_route = $aryA[10];
|
|
$did_voicemail_ext = $aryA[11];
|
|
$did_extension = $aryA[12];
|
|
$did_exten_context = $aryA[13];
|
|
$did_phone = $aryA[14];
|
|
$did_phone_server_ip = $aryA[15];
|
|
$entry_list_id = $aryA[16];
|
|
$custom_one = $aryA[17];
|
|
$custom_two = $aryA[18];
|
|
$custom_three = $aryA[19];
|
|
$custom_four = $aryA[20];
|
|
$custom_five = $aryA[21];
|
|
if ($did_route =~ /AGENT/)
|
|
{$channel_group = $user_route_settings_ingroup;}
|
|
else
|
|
{$channel_group = $did_in_group;}
|
|
}
|
|
$sthA->finish();
|
|
|
|
if (length($agentdirect_override) > 0) {$agent_only = $agentdirect_override;}
|
|
|
|
if (length($in_group_override) > 1)
|
|
{
|
|
$igo_valid=0;
|
|
### if in_group_override is set, make sure it's valid
|
|
$stmtA = "SELECT count(*) FROM vicidial_inbound_groups where group_id='$in_group_override' and active='Y';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='01139'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$igo_valid = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($igo_valid > 0)
|
|
{
|
|
$channel_group = $in_group_override;
|
|
if ($AGILOG) {$agi_string = "In-Group Override: $in_group_override"; &agi_output;}
|
|
}
|
|
|
|
}
|
|
}
|
|
|
|
if ( ($phone_code =~ /^1$/) && ($callerid =~ /^1/) && (length($callerid) > 10) )
|
|
{
|
|
$callerid =~ s/^1//gi;
|
|
if ($AGILOG) {$agi_string = "North America CID Check: $phone_code|$callerid|"; &agi_output;}
|
|
}
|
|
$originalCID = $callerid;
|
|
|
|
if ($call_handle_method =~ /^CLOSER/)
|
|
{
|
|
### allow for internal PRI/IAX/SIP transfer data string "90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*12*"
|
|
# LE: 8305888888888888090009*TEST_INGROUP_1234567**1010133**9998885112*12345678901234567890*12345678901234567890**1*8600052
|
|
if ($extension =~ /^900\d\d\*|^9900\d\d\*|^980\d\d\*|^9980\d\d\*|^8305888888888888\d90009|^8305888888888888\d98009/)
|
|
{
|
|
if ($AGILOG) {$agi_string = "CLOSER checking for long-extension: ($extension)"; &agi_output;}
|
|
|
|
if ($extension =~ /\*\*LEXTEN\*\d/)
|
|
{
|
|
@LE_vars = split(/\*/, $extension);
|
|
$le_id = $LE_vars[3]; # le_id to search for
|
|
|
|
$stmtA = "SELECT extension FROM vicidial_long_extensions where le_id='$le_id' and call_date > DATE_SUB(NOW(), interval 1 hour) limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02257'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($AGILOG) {$agi_string = "CLOSER long-extension found: $le_id|($extension <> $aryA[0])"; &agi_output;}
|
|
$extension = $aryA[0];
|
|
$extension =~ s/\@.*//gi;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
else
|
|
{
|
|
### BEGIN check for truncated extension ###
|
|
$LENGTHextension = length($extension);
|
|
$LENGTHcmd_line_b=0;
|
|
if ($callerid =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
|
|
{
|
|
$stmtA = "SELECT cmd_line_b FROM vicidial_manager where callerid='$callerid' and action='Originate' and ( (cmd_line_b LIKE \"Exten: 8305888888888888_90009%\") or (cmd_line_b LIKE \"Exten: 8305888888888888_98009%\") ) order by man_id desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02258'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$cmd_line_b = $aryA[0];
|
|
$cmd_line_b =~ s/^Exten: 8305888888888888\d90009/990009/gi;
|
|
$cmd_line_b =~ s/^Exten: 8305888888888888\d98009/998009/gi;
|
|
$LENGTHcmd_line_b = length($cmd_line_b);
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($LENGTHcmd_line_b > $LENGTHextension)
|
|
{
|
|
if ($AGILOG) {$agi_string = "CLOSER extension override: ($LENGTHcmd_line_b <> $LENGTHextension)|$cmd_line_b|"; &agi_output;}
|
|
$extension = $cmd_line_b;
|
|
}
|
|
}
|
|
}
|
|
### END check for truncated extension ###
|
|
|
|
@EXT_vars = split(/\*/, $extension);
|
|
|
|
$referring_extension = $EXT_vars[0]; # initial extension sent
|
|
$channel_group = $EXT_vars[1]; # name of the parked group "In-group"
|
|
$inbound_number = $EXT_vars[2]; # extension to send call to after parsing
|
|
$parked_by = $EXT_vars[3]; # leadID
|
|
$park_extension = $EXT_vars[4]; # filename of the on-hold music file
|
|
$phone_number = $EXT_vars[5]; # phone number of customer
|
|
$fronter = $EXT_vars[6]; # user of the fronter that transferred the call
|
|
$fronter_agent = $EXT_vars[6]; # user of the fronter that transferred the call
|
|
$fronter_call_seconds = $EXT_vars[8]; # not currently used
|
|
$dial_ingroup_flag = $EXT_vars[9]; # used by dial in-group feature
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) )
|
|
{
|
|
$agent_only = $EXT_vars[7]; # optional AGENTDIRECT user to queue call for
|
|
$agent_grab_extension = $EXT_vars[10]; # used by dial in-group feature
|
|
}
|
|
$CIDlead_id = $parked_by;
|
|
$originalCID = $phone_number;
|
|
|
|
$PADlead_id = sprintf("%010s", $parked_by); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
# JmmddhhmmssLLLLLLLLL
|
|
$JqueryCID = "J$CIDdate$PADlead_id";
|
|
$callerid = $JqueryCID;
|
|
$VCcallerid = $JqueryCID;
|
|
### set the new call callerid to track the call
|
|
$Jnewcallerid = "\"$JqueryCID <$phone_number>\"";
|
|
$AGI->set_callerid($Jnewcallerid);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $Jnewcallerid"; &agi_output;}
|
|
}
|
|
### allow for outbound auto-dial calls or previous in-group calls passed through call menus
|
|
if ($callerid =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
|
|
{
|
|
$CIDlead_id = substr($callerid, 10, 10);
|
|
$CIDlead_id = ($CIDlead_id + 0);
|
|
$VCcallerid = $callerid;
|
|
$insert_lead_id = $CIDlead_id;
|
|
|
|
$stmtA= "SELECT phone_number,called_count,list_id from vicidial_list where lead_id='$insert_lead_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02180'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$phone_number = $aryA[0];
|
|
$called_count = $aryA[1];
|
|
$list_id = $aryA[2];
|
|
$originalCID = $phone_number;
|
|
}
|
|
$sthA->finish();
|
|
|
|
### set the call callerid to track the call
|
|
# YmmddhhmmssLLLLLLLLL
|
|
# $PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
# $YqueryCID = "Y$CIDdate$PADlead_id";
|
|
$Jnewcallerid = "\"$callerid <$phone_number>\"";
|
|
$AGI->set_callerid($Jnewcallerid);
|
|
|
|
if ($AGILOG) {$agi_string = "Lead ID found: $insert_lead_id|$phone_number| |$Jnewcallerid|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ( ($call_handle_method =~ /^CID/) || ($call_handle_method =~ /^VID/) )
|
|
{
|
|
if (length($callerid)>0) {$phone_number = $callerid;}
|
|
else {$phone_number = '';}
|
|
if (length($calleridname)>0) {$VLcomments = $calleridname;}
|
|
else {$VLcomments = '';}
|
|
}
|
|
|
|
# if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;}
|
|
# if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;}
|
|
if (length($callerid)<10) {$callerid = $parked_by;}
|
|
if (length($pin)>0) {$callerid = $pin;}
|
|
|
|
|
|
if ($call_handle_method =~ /^ANI/)
|
|
{
|
|
$phone_number='';
|
|
### allow for external ANI to be collected on older RBS T1 circuits
|
|
if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
|
|
{
|
|
@EXT_vars = split(/\*/, $extension);
|
|
$phone_number = $EXT_vars[1];
|
|
if ($AGILOG) {$agi_string = "ANI found: |$phone_number|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
foreach $i (sort keys %AGI)
|
|
{
|
|
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
|
|
|
|
|
|
if (length($pin) < 1) {$pin=$inbound_number;}
|
|
|
|
$fronter = $pin;
|
|
|
|
if ($AGILOG) {$agi_string = "+++++ INBOUND CALL VDCL STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;}
|
|
|
|
$VDADphone='';
|
|
$VDADphone_code='';
|
|
$VCcallerid = $channel_group;
|
|
$VD_campaign_id = $channel_group;
|
|
if (length($VCcallerid)<2)
|
|
{$VCcallerid = 'ViciDial Inbound';}
|
|
|
|
if ($channel =~ /Local/i)
|
|
{
|
|
if ( ($inbound_number =~ /CXFER/) || ($call_handle_method =~ /^CLOSER/) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- $priority"; &agi_output;}
|
|
if ($call_handle_method =~ /^CLOSER/)
|
|
{
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where lead_id='$CIDlead_id' and call_type='IN' and campaign_id='$channel_group' and channel NOT LIKE \"Local%\";";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02003'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$Pseudo_duplicate_count = $aryA[0];
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($Pseudo_duplicate_count > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "+++++ INBOUND LOCAL DUPLICATE: EXITING- $priority"; &agi_output;}
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
|
|
exit;
|
|
}
|
|
}
|
|
|
|
### Grab Server values from the database
|
|
$cbc=0;
|
|
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,voicemail_dump_exten_no_inst,routing_prefix FROM servers where server_ip = '$VARserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02004'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBvoicemail_dump_exten = $aryA[0];
|
|
$DBext_context = $aryA[1];
|
|
$DBanswer_transfer_agent = $aryA[2];
|
|
$DBSERVER_GMT = $aryA[3];
|
|
$asterisk_version = $aryA[4];
|
|
$DBmax_vicidial_trunks = $aryA[5];
|
|
$voicemail_dump_exten_no_inst = $aryA[6];
|
|
$routing_prefix = $aryA[7];
|
|
if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
|
|
if ($DBext_context) {$ext_context = $DBext_context;}
|
|
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
|
|
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
|
|
if ($asterisk_version) {$AST_ver = $asterisk_version;}
|
|
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
|
|
|
|
$LOCAL_GMT_OFF = $SERVER_GMT;
|
|
$LOCAL_GMT_OFF_STD = $SERVER_GMT;
|
|
|
|
if ($isdst) {$LOCAL_GMT_OFF++;}
|
|
if ($DB) {print "SEED TIME $now_date_epoch : $year-$mon-$mday $hour:$min:$sec LOCAL GMT OFFSET NOW: $LOCAL_GMT_OFF\n";}
|
|
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
|
|
### Update calldate on the in-group record
|
|
$stmtA = "UPDATE vicidial_inbound_groups SET group_calldate='$SQLdate' where group_id='$channel_group';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02179'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
### Grab inbound groups values from the database
|
|
$cbc=0;
|
|
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number,cid_cb_invalid_filter_phone_group,cid_cb_valid_length,cid_cb_valid_filename,cid_cb_confirmed_filename,cid_cb_enter_filename,cid_cb_you_entered_filename,cid_cb_press_to_confirm_filename,cid_cb_invalid_filename,cid_cb_reenter_filename,cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay,agent_search_method,populate_lead_comments,drop_call_seconds_override,populate_lead_owner,in_queue_nanque,in_queue_nanque_exceptions,second_alert_trigger,second_alert_trigger_seconds,second_alert_filename,second_alert_delay,second_alert_container,second_alert_only,third_alert_trigger,third_alert_trigger_seconds,third_alert_filename,third_alert_delay,third_alert_container,third_alert_only,stereo_recording,stereo_recording_agent,stereo_rec_filename,stereo_parallel_recording,parallel_rec_co_filename,parallel_rec_cm_filename,parallel_rec_fr_filename,recording_dtmf_muting FROM vicidial_inbound_groups where group_id = '$channel_group';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02005'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
|
|
$call_time_id = $aryA[0];
|
|
$after_hours_action = $aryA[1];
|
|
$after_hours_message_filename = $aryA[2];
|
|
$after_hours_exten = $aryA[3];
|
|
$after_hours_voicemail = $aryA[4];
|
|
$welcome_message_filename = $aryA[5];
|
|
$moh_context = $aryA[6];
|
|
$onhold_prompt_filename = $aryA[7];
|
|
$prompt_interval = $aryA[8];
|
|
$agent_alert_exten = $aryA[9];
|
|
$agent_alert_delay = $aryA[10];
|
|
$drop_call_seconds = $aryA[11];
|
|
$DROP_TIME = $drop_call_seconds;
|
|
$drop_action = $aryA[12];
|
|
$drop_exten = $aryA[13];
|
|
$CAMP_callorder = $aryA[14];
|
|
$VDADvoicemail_ext = $aryA[15];
|
|
# $VDADvoicemail_ext =~ s/\D//gi;
|
|
$queue_priority = $aryA[16];
|
|
$drop_inbound_group = $aryA[17];
|
|
$afterhours_xfer_group = $aryA[18];
|
|
$play_place_in_line = $aryA[19];
|
|
$play_estimate_hold_time = $aryA[20];
|
|
$hold_time_option = $aryA[21];
|
|
$hold_time_option_seconds = $aryA[22];
|
|
$hold_time_option_exten = $aryA[23];
|
|
$hold_time_option_voicemail = $aryA[24];
|
|
$hold_time_option_xfer_group = $aryA[25];
|
|
$hold_time_option_callback_filename = $aryA[26];
|
|
$hold_time_option_callback_list_id = $aryA[27];
|
|
$hold_recall_xfer_group = $aryA[28];
|
|
$no_delay_call_route = $aryA[29];
|
|
if ($hold_time_option =~ /DROP_ACTION/)
|
|
{$hold_time_option = $drop_action;}
|
|
$hold_time_option_SETTING = $hold_time_option;
|
|
$play_welcome_message = $aryA[30];
|
|
$no_agent_no_queue = $aryA[31];
|
|
$no_agent_action = $aryA[32];
|
|
$no_agent_action_value = $aryA[33];
|
|
$extension_appended_cidname = $aryA[34];
|
|
$uniqueid_status_display = $aryA[35];
|
|
$uniqueid_status_prefix = $aryA[36];
|
|
$hold_time_option_minimum = $aryA[37];
|
|
$hold_time_option_press_filename = $aryA[38];
|
|
$hold_time_option_callmenu = $aryA[39];
|
|
$onhold_prompt_no_block = $aryA[40];
|
|
$onhold_prompt_seconds = $aryA[41];
|
|
$hold_time_option_no_block = $aryA[42];
|
|
$hold_time_option_prompt_seconds = $aryA[43];
|
|
$hold_time_second_option = $aryA[44];
|
|
$hold_time_third_option = $aryA[45];
|
|
$wait_hold_option_priority = $aryA[46];
|
|
$wait_time_option = $aryA[47];
|
|
$wait_time_option_SETTING = $wait_time_option;
|
|
$wait_time_second_option = $aryA[48];
|
|
$wait_time_third_option = $aryA[49];
|
|
$wait_time_option_seconds = $aryA[50];
|
|
$wait_time_option_exten = $aryA[51];
|
|
$wait_time_option_voicemail = $aryA[52];
|
|
$wait_time_option_xfer_group = $aryA[53];
|
|
$wait_time_option_callmenu = $aryA[54];
|
|
$wait_time_option_callback_filename = $aryA[55];
|
|
$wait_time_option_callback_list_id = $aryA[56];
|
|
$wait_time_option_press_filename = $aryA[57];
|
|
$wait_time_option_no_block = $aryA[58];
|
|
$wait_time_option_prompt_seconds = $aryA[59];
|
|
$ingroup_active = $aryA[60];
|
|
$calculate_estimated_hold_seconds = $aryA[61];
|
|
$add_lead_url = $aryA[62];
|
|
$eht_minimum_prompt_filename = $aryA[63];
|
|
$eht_minimum_prompt_no_block = $aryA[64];
|
|
$eht_minimum_prompt_seconds = $aryA[65];
|
|
$on_hook_ring_time = $aryA[66];
|
|
$ingroup_recording_override = $aryA[67];
|
|
$campaign_rec_filename = $aryA[68];
|
|
$on_hook_cid = $aryA[69];
|
|
$action_xfer_cid = $aryA[70];
|
|
$drop_callmenu = $aryA[71];
|
|
$after_hours_callmenu = $aryA[72];
|
|
$max_calls_method = $aryA[73];
|
|
$max_calls_count = $aryA[74];
|
|
$max_calls_action = $aryA[75];
|
|
$populate_lead_ingroup = $aryA[76];
|
|
$na_call_url = $aryA[77];
|
|
$drop_lead_reset = $aryA[78];
|
|
$after_hours_lead_reset = $aryA[79];
|
|
$nanq_lead_reset = $aryA[80];
|
|
$wait_time_lead_reset = $aryA[81];
|
|
$hold_time_lead_reset = $aryA[82];
|
|
$routing_initiated_recordings = $aryA[83];
|
|
$on_hook_cid_number = $aryA[84];
|
|
$populate_lead_province = $aryA[85];
|
|
$areacode_filter = $aryA[86];
|
|
$areacode_filter_seconds = $aryA[87];
|
|
$areacode_filter_action = $aryA[88];
|
|
$areacode_filter_action_value = $aryA[89];
|
|
$populate_state_areacode = $aryA[90];
|
|
$inbound_survey = $aryA[91];
|
|
$inbound_survey_filename = $aryA[92];
|
|
$inbound_survey_accept_digit = $aryA[93];
|
|
$closing_time_action = $aryA[94];
|
|
$closing_time_now_trigger = $aryA[95];
|
|
$closing_time_filename = $aryA[96];
|
|
$closing_time_end_filename = $aryA[97];
|
|
$closing_time_lead_reset = $aryA[98];
|
|
$closing_time_option_exten = $aryA[99];
|
|
$closing_time_option_callmenu = $aryA[100];
|
|
$closing_time_option_voicemail = $aryA[101];
|
|
$closing_time_option_xfer_group = $aryA[102];
|
|
$closing_time_option_callback_list_id = $aryA[103];
|
|
$add_lead_timezone = $aryA[104];
|
|
$populate_lead_source = $aryA[105];
|
|
$populate_lead_vendor = $aryA[106];
|
|
$enter_ingroup_url = $aryA[107];
|
|
$cid_cb_confirm_number = $aryA[108];
|
|
$cid_cb_invalid_filter_phone_group = $aryA[109];
|
|
$cid_cb_valid_length = $aryA[110];
|
|
$cid_cb_valid_filename = $aryA[111];
|
|
$cid_cb_confirmed_filename = $aryA[112];
|
|
$cid_cb_enter_filename = $aryA[113];
|
|
$cid_cb_you_entered_filename = $aryA[114];
|
|
$cid_cb_press_to_confirm_filename = $aryA[115];
|
|
$cid_cb_invalid_filename = $aryA[116];
|
|
$cid_cb_reenter_filename = $aryA[117];
|
|
$cid_cb_error_filename = $aryA[118];
|
|
$place_in_line_caller_number_filename = $aryA[119];
|
|
$place_in_line_you_next_filename = $aryA[120];
|
|
$answer_signal = $aryA[121];
|
|
$no_agent_delay = $aryA[122];
|
|
$agent_search_method_OVERRIDE = $aryA[123];
|
|
$populate_lead_comments = $aryA[124];
|
|
$drop_call_seconds_override = $aryA[125];
|
|
$populate_lead_owner = $aryA[126];
|
|
$in_queue_nanque = $aryA[127];
|
|
$in_queue_nanque_exceptions = $aryA[128];
|
|
$second_alert_trigger = $aryA[129];
|
|
$second_alert_trigger_seconds = $aryA[130];
|
|
$second_alert_filename = $aryA[131];
|
|
$second_alert_delay = $aryA[132];
|
|
$second_alert_container = $aryA[133];
|
|
$second_alert_only = $aryA[134];
|
|
$third_alert_trigger = $aryA[135];
|
|
$third_alert_trigger_seconds = $aryA[136];
|
|
$third_alert_filename = $aryA[137];
|
|
$third_alert_delay = $aryA[138];
|
|
$third_alert_container = $aryA[139];
|
|
$third_alert_only = $aryA[140];
|
|
$stereo_recording = $aryA[141];
|
|
$stereo_recording_agent = $aryA[142];
|
|
$stereo_rec_filename = $aryA[143];
|
|
$stereo_parallel_recording = $aryA[144];
|
|
$parallel_rec_co_filename = $aryA[145];
|
|
$parallel_rec_cm_filename = $aryA[146];
|
|
$parallel_rec_fr_filename = $aryA[147];
|
|
$recording_dtmf_muting = $aryA[148];
|
|
if ( ($SSrecording_dtmf_detection < 1) || ($SSrecording_dtmf_muting < 1) )
|
|
{$recording_dtmf_muting=0;}
|
|
|
|
if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) )
|
|
{$place_in_line_caller_number_filename='queue-thereare';}
|
|
if ( (length($place_in_line_you_next_filename) < 1) || ($place_in_line_you_next_filename =~ /^NULL$/i) )
|
|
{$place_in_line_you_next_filename='queue-youarenext';}
|
|
$custom_call_id='';
|
|
if ($uniqueid_status_display =~ /ENABLED/)
|
|
{$custom_call_id = "$uniqueid";}
|
|
if ($uniqueid_status_display =~ /ENABLED_PREFIX/)
|
|
{$custom_call_id = "$uniqueid_status_prefix$uniqueid";}
|
|
|
|
if ($populate_lead_comments !~ /^CALLERID_NAME$/)
|
|
{
|
|
if ( (length($populate_lead_comments) < 1) or ($populate_lead_comments =~ /^DISABLED$|^BLANK$/) )
|
|
{$VLcomments = '';}
|
|
else
|
|
{
|
|
if (length($populate_lead_comments) > 0)
|
|
{$VLcomments = $populate_lead_comments;}
|
|
}
|
|
}
|
|
|
|
$in_queue_nanque_trigger=0;
|
|
if ($in_queue_nanque =~ /NO_PAUSED_EXCEPTIONS/)
|
|
{
|
|
$inque_except_valid=0;
|
|
$inque_except_SQL='';
|
|
if ( (length($in_queue_nanque_exceptions) > 0) && ($in_queue_nanque_exceptions !~ /^DISABLED$/) )
|
|
{
|
|
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$in_queue_nanque_exceptions';";
|
|
if ($DBX) {print " |$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$IQNEcontainer_entry = $aryA[0];
|
|
$IQNEcontainer_entry =~ s/\r|\t|\'|\"//gi;
|
|
@IQNEcontainer_array = split(/\n/,$IQNEcontainer_entry);
|
|
$IQNEc=0;
|
|
foreach(@IQNEcontainer_array)
|
|
{
|
|
if ( ($IQNEcontainer_array[$IQNEc] !~ /^;/) && (length($IQNEcontainer_array[$IQNEc]) > 0) )
|
|
{
|
|
$IQNEcontainer_array[$IQNEc] =~ s/[^0-9a-zA-Z]//gi;
|
|
if ($inque_except_valid > 0)
|
|
{$inque_except_SQL .= ",";}
|
|
$inque_except_SQL .= "'$IQNEcontainer_array[$IQNEc]'";
|
|
$inque_except_valid++;
|
|
}
|
|
$IQNEc++;
|
|
}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
if ($inque_except_valid < 1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "in_queue_nanque_exceptions invalid! reverting in_queue_nanque to 'Y' |$in_queue_nanque|$in_queue_nanque_exceptions|"; &agi_output;}
|
|
$in_queue_nanque='Y';
|
|
}
|
|
}
|
|
}
|
|
$sthA->finish();
|
|
|
|
# If answer signal config is enabled and the in-group is set to send one, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal !~ /NONE|ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
# If the INBOUND_DID option is used in one of the populate settings, look it up by the uniqueid here
|
|
if ( ($populate_lead_source =~ /INBOUND_DID/) || ($populate_lead_vendor =~ /INBOUND_DID/) )
|
|
{
|
|
$stmtA = "SELECT extension FROM vicidial_did_log where uniqueid='$uniqueid' and call_date > \"$timeTWENTYFOURhoursAGO\" order by call_date desc limit 1;";
|
|
if ($DBX) {print " |$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$inbound_did = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = " Populate INBOUND_DID set: - $inbound_did|$stmtA"; &agi_output;}
|
|
}
|
|
|
|
# When VID or VIDPROMPT, methods are not used, no Vendor Lead Code can be supplied. Fill it with inbound_number
|
|
$igvendorid = $AGI->get_variable('igvendorid');
|
|
if ( ($call_handle_method !~ /^VID/) && (length($igvendorid) < 1) )
|
|
{
|
|
if ($populate_lead_vendor =~ /INBOUND_NUMBER/)
|
|
{$vendor_id = $inbound_number;}
|
|
if ($populate_lead_vendor =~ /INBOUND_DID/)
|
|
{$vendor_id = $inbound_did;}
|
|
if (length($populate_lead_vendor) < 1)
|
|
{$vendor_id = '';}
|
|
if ( (length($populate_lead_vendor) > 0) && (length($vendor_id) < 1) )
|
|
{$vendor_id = $populate_lead_vendor;}
|
|
}
|
|
|
|
if ($wday==0)
|
|
{
|
|
$daySQL=',ct_sunday_start,ct_sunday_stop,sunday_afterhours_filename_override';
|
|
$yestSQL=',ct_saturday_start,ct_saturday_stop';
|
|
}
|
|
if ($wday==1)
|
|
{
|
|
$daySQL=',ct_monday_start,ct_monday_stop,monday_afterhours_filename_override';
|
|
$yestSQL=',ct_sunday_start,ct_sunday_stop';
|
|
}
|
|
if ($wday==2)
|
|
{
|
|
$daySQL=',ct_tuesday_start,ct_tuesday_stop,tuesday_afterhours_filename_override';
|
|
$yestSQL=',ct_monday_start,ct_monday_stop';
|
|
}
|
|
if ($wday==3)
|
|
{
|
|
$daySQL=',ct_wednesday_start,ct_wednesday_stop,wednesday_afterhours_filename_override';
|
|
$yestSQL=',ct_tuesday_start,ct_tuesday_stop';
|
|
}
|
|
if ($wday==4)
|
|
{
|
|
$daySQL=',ct_thursday_start,ct_thursday_stop,thursday_afterhours_filename_override';
|
|
$yestSQL=',ct_wednesday_start,ct_wednesday_stop';
|
|
}
|
|
if ($wday==5)
|
|
{
|
|
$daySQL=',ct_friday_start,ct_friday_stop,friday_afterhours_filename_override';
|
|
$yestSQL=',ct_thursday_start,ct_thursday_stop';
|
|
}
|
|
if ($wday==6)
|
|
{
|
|
$daySQL=',ct_saturday_start,ct_saturday_stop,saturday_afterhours_filename_override';
|
|
$yestSQL=',ct_friday_start,ct_friday_stop';
|
|
}
|
|
|
|
### Check for drop_call_seconds_override settings container
|
|
if ( ($drop_call_seconds_override !~ /DISABLED/i) && (length($drop_call_seconds_override)>0) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "Checking for Drop Call Seconds Override |$drop_call_seconds_override|$callerid|$channel_group| Current drop sec: |$DROP_TIME|"; &agi_output;}
|
|
# example entry: "ALLDAYS,1200,1300,600", day-of-week,start-time,end-time,drop-seconds-override
|
|
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$drop_call_seconds_override';";
|
|
if ($DBX) {print " |$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DCScontainer_entry = $aryA[0];
|
|
$DCScontainer_entry =~ s/\r|\t|\'|\"//gi;
|
|
@DCScontainer_array = split(/\n/,$DCScontainer_entry);
|
|
$DCSc=0;
|
|
foreach(@DCScontainer_array)
|
|
{
|
|
if ( ($DCScontainer_array[$DCSc] !~ /^;/) && (length($DCScontainer_array[$DCSc]) > 10) )
|
|
{
|
|
$DCScontainer_array[$DCSc] =~ s/[^,0-9a-zA-Z]//gi;
|
|
@DCScontainer_line = split(/,/,$DCScontainer_array[$DCSc]);
|
|
$temp_weekday = $DCScontainer_line[0];
|
|
$temp_begin = ($DCScontainer_line[1] + 0);
|
|
$temp_end = ($DCScontainer_line[2] + 0);
|
|
$temp_sec = ($DCScontainer_line[3] + 0); if ($temp_sec > 9999) {$temp_sec=9999;}
|
|
if ( ( ($temp_begin <= $hm) && ($temp_end >= $hm) ) && ( ($temp_weekday eq 'ALLDAYS') || ($temp_weekday eq $now_weekday) ) )
|
|
{
|
|
$drop_call_seconds = $temp_sec; $DROP_TIME = $drop_call_seconds;
|
|
if ($AGILOG) {$agi_string = "Drop Call Seconds Override found! |$DCSc|$drop_call_seconds_override|$callerid|$channel_group|$DCScontainer_array[$DCSc]|$temp_weekday|$temp_begin($hm)|$temp_end($hm)|$temp_sec|$DROP_TIME|"; &agi_output;}
|
|
}
|
|
}
|
|
$DCSc++;
|
|
}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
### Grab call_times values from the database
|
|
$stmtA = "SELECT ct_default_start,ct_default_stop,default_afterhours_filename_override $daySQL $yestSQL,ct_holidays FROM vicidial_call_times where call_time_id = '$call_time_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02006'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
@aryA = $sthA->fetchrow_array;
|
|
$ct_default_start = $aryA[0];
|
|
$ct_default_stop = $aryA[1];
|
|
$deafult_afterhours_filename_override = $aryA[2];
|
|
$ct_day_start = $aryA[3];
|
|
$ct_day_stop = $aryA[4];
|
|
$day_afterhours_filename_override = $aryA[5];
|
|
$ct_yest_start = $aryA[6];
|
|
$ct_yest_stop = $aryA[7];
|
|
$ct_holidays = $aryA[8];
|
|
$sthA->finish();
|
|
|
|
if ( ($ct_yest_start < 1) && ($ct_yest_stop < 1) )
|
|
{
|
|
$ct_yest_start = $ct_default_start;
|
|
$ct_yest_stop = $ct_default_stop;
|
|
}
|
|
if ( ($ct_day_start > 0) || ($ct_day_stop > 0) )
|
|
{
|
|
$ct_default_start = $ct_day_start;
|
|
$ct_default_stop = $ct_day_stop;
|
|
}
|
|
|
|
$holiday_ADDITION_REVERSE_trigger=0;
|
|
if (length($ct_holidays) > 2)
|
|
{
|
|
$stmtA = "SELECT count(*) from vicidial_call_time_holidays where holiday_date='$YMD' and holiday_status='ACTIVE';";
|
|
if ($DBX) {print " |$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
@aryA = $sthA->fetchrow_array;
|
|
$holiday_today_count = $aryA[0];
|
|
if ($AGILOG) {$agi_string = "Holiday check: |$holiday_today_count|$stmtA|$ct_holidays|"; &agi_output;}
|
|
|
|
$ct_hrs=0;
|
|
$b=0;
|
|
if ($holiday_today_count > 0)
|
|
{
|
|
@holiday_rules = split(/\|/,$ct_holidays);
|
|
$ct_hrs = ($#holiday_rules - 0);
|
|
while($ct_hrs >= $b)
|
|
{
|
|
if (length($holiday_rules[$b])>1)
|
|
{
|
|
$stmtA = "SELECT holiday_id,holiday_date,holiday_name,ct_default_start,ct_default_stop,default_afterhours_filename_override,holiday_method from vicidial_call_time_holidays where holiday_id='$holiday_rules[$b]' and holiday_status='ACTIVE' and holiday_date='$YMD' order by ct_default_start asc;";
|
|
if ($DBX) {print " |$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$holiday_id = $aryA[0];
|
|
$holiday_date = $aryA[1];
|
|
$holiday_name = $aryA[2];
|
|
$holiday_method = $aryA[6];
|
|
|
|
if ($AGILOG) {$agi_string = "Active Holiday found! |$holiday_id|$holiday_date|$holiday_name|$hm|$aryA[3]|$aryA[4]|$aryA[5]|$holiday_method|"; &agi_output;}
|
|
|
|
if ($holiday_method =~ /ADDITION_REVERSE/)
|
|
{
|
|
$temp_begin = ($aryA[3] + 0); # ex: 1100
|
|
$temp_end = ($aryA[4] + 0); # ex: 2300
|
|
if ($AGILOG) {$agi_string = "Holiday ADDITION_REVERSE check: |$holiday_id|$holiday_date|$holiday_name|($temp_begin <= $hm)|$temp_end >= $hm)|$aryA[5]|$holiday_method|"; &agi_output;}
|
|
if ( ($temp_begin <= $hm) && ($temp_end >= $hm) )
|
|
{
|
|
$default_afterhours_filename_override = $aryA[5];
|
|
$holiday_afterhours_filename_override = $aryA[5];
|
|
|
|
$holiday_ADDITION_REVERSE_trigger++;
|
|
|
|
if ($AGILOG) {$agi_string = "Holiday ADDITION_REVERSE match! |$holiday_id|$holiday_ADDITION_REVERSE_trigger|"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$ct_default_start = $aryA[3];
|
|
$ct_default_stop = $aryA[4];
|
|
$default_afterhours_filename_override = $aryA[5];
|
|
$holiday_afterhours_filename_override = $aryA[5];
|
|
}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$b++;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
if ( (length($deafult_afterhours_filename_override) > 0) && ($deafult_afterhours_filename_override !~ /---NONE---/) )
|
|
{$after_hours_message_filename = $deafult_afterhours_filename_override;}
|
|
if ( (length($day_afterhours_filename_override) > 0) && ($day_afterhours_filename_override !~ /---NONE---/) )
|
|
{$after_hours_message_filename = $day_afterhours_filename_override;}
|
|
if ( (length($holiday_afterhours_filename_override) > 0) && ($holiday_afterhours_filename_override !~ /---NONE---/) )
|
|
{$after_hours_message_filename = $holiday_afterhours_filename_override;}
|
|
|
|
|
|
### if channel variables for state and/or postal_code have been populated, grab them for use when new lead is inserted
|
|
$UPDATEstateSQL='';
|
|
$INSERTstateSQLa=''; $INSERTstateSQLb='';
|
|
$state = $AGI->get_variable('state');
|
|
if (length($state) > 0)
|
|
{
|
|
$state =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
|
|
$INSERTstateSQLa=',state';
|
|
$INSERTstateSQLb=",'$state'";
|
|
}
|
|
$INSERTpostal_codeSQLa=''; $INSERTpostal_codeSQLb='';
|
|
$postal_code = $AGI->get_variable('postal_code');
|
|
if (length($postal_code) > 0)
|
|
{
|
|
$postal_code =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
|
|
$INSERTpostal_codeSQLa=',postal_code';
|
|
$INSERTpostal_codeSQLb=",'$postal_code'";
|
|
}
|
|
$source_id = $AGI->get_variable('source_id');
|
|
if (length($source_id) > 0)
|
|
{
|
|
$source_id =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
|
|
}
|
|
else
|
|
{
|
|
if ($populate_lead_source =~ /INBOUND_NUMBER/)
|
|
{$source_id = $inbound_number;}
|
|
if ($populate_lead_source =~ /INBOUND_DID/)
|
|
{$source_id = $inbound_did;}
|
|
if ( (length($populate_lead_source) < 1) || ($populate_lead_source =~ /BLANK/) )
|
|
{$source_id = '';}
|
|
if ($populate_lead_source =~ /DISABLED/)
|
|
{$source_id = 'VDCL';}
|
|
}
|
|
$address2 = $AGI->get_variable('address2');
|
|
$address2_sql_a=''; $address2_sql_b='';
|
|
if (length($address2) > 0)
|
|
{
|
|
$address2_sql_a =',address2';
|
|
$address2_sql_b = ",'$address2'";
|
|
}
|
|
|
|
if ($populate_state_areacode =~ /NEW_LEAD_ONLY|OVERWRITE_ALWAYS/)
|
|
{
|
|
$phone_ac = substr($phone_number, 0, 3);
|
|
$stmtA= "SELECT state from vicidial_phone_codes where country_code='$phone_code' and areacode='$phone_ac' limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02220'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$state = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if (length($state) > 0)
|
|
{
|
|
$state =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
|
|
$INSERTstateSQLa=',state';
|
|
$INSERTstateSQLb=",'$state'";
|
|
if ($populate_state_areacode =~ /OVERWRITE_ALWAYS/)
|
|
{
|
|
$UPDATEstateSQL=",state='$state'";
|
|
}
|
|
}
|
|
}
|
|
|
|
# send call to after hours action if in-group is set to inactive
|
|
if ($ingroup_active !~ /Y/)
|
|
{
|
|
$ct_default_start = 2400;
|
|
$ct_default_stop = 2400;
|
|
if ($AGILOG) {$agi_string = "IN-GROUP INACTIVE! Sending to After Hours Action: |$after_hours_action|$ingroup_active|"; &agi_output;}
|
|
}
|
|
|
|
# set the drop time to 1 second if AGENTDIRECT without a user assigned
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) < 1) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "AGENTDIRECT with no agent defined! Setting drop seconds to 1: |$channel_group|$agent_only|"; &agi_output;}
|
|
$DROP_TIME = 1;
|
|
$drop_call_seconds = 1;
|
|
}
|
|
|
|
$LOGuser='VDCL';
|
|
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE|ROUTE/i) )
|
|
{
|
|
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
if ($call_handle_method =~ /DIGITID$/)
|
|
{
|
|
&enter_pin_number;
|
|
if (length($pin) > 0)
|
|
{$fronter = $pin;}
|
|
}
|
|
|
|
if ($call_handle_method =~ /^VIDPROMPT/)
|
|
{
|
|
$vendor_lead_code = $AGI->get_variable('vendor_lead_code');
|
|
if ( ($AGILOG) && (length($vendor_lead_code)>0) ) {$agi_string = "vendor id AGI variable: |$vendor_lead_code|"; &agi_output;}
|
|
|
|
if (length($vendor_lead_code)>2)
|
|
{
|
|
$vendor_id = $vendor_lead_code;
|
|
}
|
|
else
|
|
{
|
|
&enter_id_number;
|
|
}
|
|
}
|
|
|
|
if ($call_handle_method =~ /LOOKUP/)
|
|
{
|
|
if ( ( ($call_handle_method =~ /^VID/) && (length($vendor_id)) < 3) || (length($phone_number) < 3) )
|
|
{
|
|
$entry_list_idSQLa=''; $entry_list_idSQLb='';
|
|
if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
|
|
{
|
|
$entry_list_idSQLa=',entry_list_id';
|
|
$entry_list_idSQLb=",'$entry_list_id'";
|
|
}
|
|
$ingroup_insert = $channel_group;
|
|
if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
|
|
$populate_provinceA=''; $populate_provinceB='';
|
|
if ($populate_lead_province =~ /did/)
|
|
{&populate_lead_province_process;}
|
|
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
|
|
{&lead_timezone_process;}
|
|
# populate owner field match requirements, if any
|
|
$ownerSQL='';
|
|
$temp_owner = '';
|
|
if ($call_handle_method =~ /OWNERCUSTOM/)
|
|
{
|
|
if ($call_handle_method =~ /OWNERCUSTOM1/) {$temp_owner = $custom_one;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM2/) {$temp_owner = $custom_two;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM3/) {$temp_owner = $custom_three;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM4/) {$temp_owner = $custom_four;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM5/) {$temp_owner = $custom_five;}
|
|
if ($call_handle_method =~ /OWNERCUSTOMX/) {$temp_owner = $vid_enter_filename;}
|
|
$ownerSQL = "and owner='$temp_owner'";
|
|
}
|
|
$populate_ownerA=''; $populate_ownerB='';
|
|
if ($populate_lead_owner =~ /did|OWNERCUSTOM/)
|
|
{&populate_lead_owner_process;}
|
|
### insert a record into the vicidial_list table
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA$address2_sql_a) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB$address2_sql_b);";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02007'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$cbc=0;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02008'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
### BEGIN the Add-Lead-URL get process
|
|
if (length($add_lead_url) > 5)
|
|
{
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
$XXqueryCID = "Y$CIDdate$PADlead_id";
|
|
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $insert_lead_id;
|
|
$launch .= " --phone_number=" . $phone_number;
|
|
$launch .= " --user=";
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --call_id=" . $XXqueryCID;
|
|
$launch .= " --list_id=" . $list_id;
|
|
$launch .= " --function=INGROUP_ADD_LEAD_URL";
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
### END the Add-Lead-URL get process
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$listSQL = '';
|
|
if ($call_handle_method =~ /LOOKUPRL/)
|
|
{$listSQL = "and list_id='$list_id'";}
|
|
else
|
|
{
|
|
if ($call_handle_method =~ /LOOKUPRC/)
|
|
{
|
|
### Grab all lists associated with Scampaign_id
|
|
$cbc=0;
|
|
$SlistsSQL='';
|
|
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 1000;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02009'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$SlistsSQL .= "'$aryA[0]',";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
chop($SlistsSQL);
|
|
|
|
if (length($SlistsSQL)>3)
|
|
{$listSQL = "and list_id IN($SlistsSQL)";}
|
|
}
|
|
}
|
|
|
|
# populate owner field match requirements, if any
|
|
$ownerSQL='';
|
|
$temp_owner = '';
|
|
if ($call_handle_method =~ /OWNERCUSTOM/)
|
|
{
|
|
if ($call_handle_method =~ /OWNERCUSTOM1/) {$temp_owner = $custom_one;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM2/) {$temp_owner = $custom_two;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM3/) {$temp_owner = $custom_three;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM4/) {$temp_owner = $custom_four;}
|
|
if ($call_handle_method =~ /OWNERCUSTOM5/) {$temp_owner = $custom_five;}
|
|
if ($call_handle_method =~ /OWNERCUSTOMX/) {$temp_owner = $vid_enter_filename;}
|
|
$ownerSQL = "and owner='$temp_owner'";
|
|
}
|
|
|
|
$cbc=0;
|
|
if ($call_handle_method =~ /^VID/)
|
|
{
|
|
$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where vendor_lead_code='$vendor_id' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
|
|
}
|
|
else
|
|
{
|
|
$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where phone_number='$phone_number' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
|
|
}
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02010'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = $aryA[0];
|
|
$called_count = $aryA[1];
|
|
$list_id = $aryA[2];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list found |$insert_lead_id|$called_count|$list_id|$stmtA|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$VLfound=0;
|
|
if ($call_handle_method =~ /ALT/)
|
|
{
|
|
$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where alt_phone='$phone_number' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT search |$phone_number|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02188'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = $aryA[0];
|
|
$called_count = $aryA[1];
|
|
$list_id = $aryA[2];
|
|
$VLfound++;
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list ALT found |$insert_lead_id|$called_count|$list_id|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
if ( ($call_handle_method =~ /ADDR3/) && ($VLfound < 1) )
|
|
{
|
|
$stmtA= "SELECT lead_id,called_count,list_id from vicidial_list where address3='$phone_number' $listSQL $ownerSQL order by last_local_call_time desc limit 1;";
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 search |$phone_number|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02189'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = $aryA[0];
|
|
$called_count = $aryA[1];
|
|
$list_id = $aryA[2];
|
|
$VLfound++;
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list ADDR3 found |$insert_lead_id|$called_count|$list_id|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
if ($VLfound < 1)
|
|
{
|
|
$entry_list_idSQLa=''; $entry_list_idSQLb='';
|
|
if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
|
|
{
|
|
$entry_list_idSQLa=',entry_list_id';
|
|
$entry_list_idSQLb=",'$entry_list_id'";
|
|
}
|
|
$ingroup_insert = $channel_group;
|
|
if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
|
|
$populate_provinceA=''; $populate_provinceB='';
|
|
if ($populate_lead_province =~ /did/i)
|
|
{&populate_lead_province_process;}
|
|
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
|
|
{&lead_timezone_process;}
|
|
$populate_ownerA=''; $populate_ownerB='';
|
|
if ($populate_lead_owner =~ /did|OWNERCUSTOM/)
|
|
{&populate_lead_owner_process;}
|
|
### insert a record into the vicidial_list table
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA$address2_sql_a) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB$address2_sql_b);";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02011'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$cbc=0;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02012'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
### BEGIN the Add-Lead-URL get process
|
|
if (length($add_lead_url) > 5)
|
|
{
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
$XXqueryCID = "Y$CIDdate$PADlead_id";
|
|
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $insert_lead_id;
|
|
$launch .= " --phone_number=" . $phone_number;
|
|
$launch .= " --user=";
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --call_id=" . $XXqueryCID;
|
|
$launch .= " --list_id=" . $list_id;
|
|
$launch .= " --function=INGROUP_ADD_LEAD_URL";
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
### END the Add-Lead-URL get process
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$list_id|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($call_handle_method =~ /CLOSER/)
|
|
{
|
|
### Grab call lead parameters from vicidial_list table
|
|
$cbc=0;
|
|
$stmtA = "SELECT phone_number,phone_code,user,vendor_lead_code,called_count,list_id FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02013'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$campaign = "$channel_group";
|
|
if (length($phone_number) < 10)
|
|
{$phone_number = $aryA[0];}
|
|
$phone_code = $aryA[1];
|
|
$insert_lead_id = $CIDlead_id;
|
|
$fronter = $aryA[2];
|
|
$vendor_id = $aryA[3];
|
|
$called_count = $aryA[4];
|
|
$list_id = $aryA[5];
|
|
|
|
if (length($fronter_agent) > 0)
|
|
{$fronter = $fronter_agent;}
|
|
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
else
|
|
{
|
|
$entry_list_idSQLa=''; $entry_list_idSQLb='';
|
|
if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
|
|
{
|
|
$entry_list_idSQLa=',entry_list_id';
|
|
$entry_list_idSQLb=",'$entry_list_id'";
|
|
}
|
|
$ingroup_insert = $channel_group;
|
|
if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
|
|
$populate_provinceA=''; $populate_provinceB='';
|
|
if ($populate_lead_province =~ /did/i)
|
|
{&populate_lead_province_process;}
|
|
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
|
|
{&lead_timezone_process;}
|
|
$populate_ownerA=''; $populate_ownerB='';
|
|
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
|
|
{&populate_lead_owner_process;}
|
|
### insert a record into the vicidial_list table if no record was found above
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA$address2_sql_a) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$list_id','Y','$phone_code','$phone_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB$address2_sql_b);";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02014'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$cbc=0;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02015'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "VL vicidial_list insert |$insert_lead_id|$list_id|$stmtA|"; &agi_output;}
|
|
|
|
### BEGIN the Add-Lead-URL get process
|
|
if (length($add_lead_url) > 5)
|
|
{
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
$XXqueryCID = "Y$CIDdate$PADlead_id";
|
|
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $insert_lead_id;
|
|
$launch .= " --phone_number=" . $phone_number;
|
|
$launch .= " --user=";
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --call_id=" . $XXqueryCID;
|
|
$launch .= " --list_id=" . $list_id;
|
|
$launch .= " --function=INGROUP_ADD_LEAD_URL";
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
### END the Add-Lead-URL get process
|
|
}
|
|
}
|
|
|
|
|
|
### BEGIN Check for Action transfer cid setting ###
|
|
$transfer_cid = $originalCID;
|
|
if (length($action_xfer_cid) > 4)
|
|
{
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
$XXqueryCID = "Y$CIDdate$PADlead_id";
|
|
if ($action_xfer_cid =~ /CAMPAIGN/)
|
|
{
|
|
$CIDcampaign_cid='0000000000';
|
|
### Grab ID values from the database
|
|
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
|
|
$stmtA = "SELECT campaign_id,campaign_cid FROM vicidial_campaigns where closer_campaigns LIKE \"% $SQL_group_id %\" and active='Y';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02113'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CIDcampaign_id = $aryA[0];
|
|
$CIDcampaign_cid = $aryA[1];
|
|
$transfer_cid = $CIDcampaign_cid;
|
|
if ($AGILOG) {$agi_string = "-- CAMPAIGN CID Chosen for Transfer CID: |$CIDcampaign_cid|$CIDcampaign_id|"; &agi_output;}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
elsif ($action_xfer_cid =~ /CUSTOMER/)
|
|
{
|
|
$transfer_cid = $originalCID;
|
|
}
|
|
else
|
|
{
|
|
$transfer_cid = $action_xfer_cid;
|
|
}
|
|
}
|
|
### END Check for Action transfer cid setting ###
|
|
|
|
|
|
|
|
##### BEGIN MAX CONCURRENT CALLS LOOKUP AND CHECK #####
|
|
$MCafterhours_override=0;
|
|
$MCnanque_override=0;
|
|
$MCareacode_override=0;
|
|
$MCdrop_override=0;
|
|
$MCstatus='';
|
|
$MCterm='';
|
|
$MCcomments='';
|
|
$concurrent_calls=0;
|
|
$incalls_count=0;
|
|
|
|
### Get count of concurrent calls for this in-group
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id='$channel_group' and callerid!='$callerid';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02187'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$concurrent_calls = $aryA[0];
|
|
$incalls_count = $aryA[0];
|
|
$incalls_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
$STATSmax_inbound=0;
|
|
$stmtA = "SELECT max_inbound from vicidial_daily_max_stats where campaign_id='$channel_group' and stats_type='INGROUP' and stats_flag='OPEN' order by update_time desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02192'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$STATSmax_inbound = $aryA[0];
|
|
$sthA->finish();
|
|
|
|
$update_SQL='';
|
|
if ($STATSmax_inbound < $incalls_count)
|
|
{$update_SQL .= ",max_inbound='$incalls_count'";}
|
|
|
|
if (length($update_SQL) > 5)
|
|
{
|
|
$stmtA = "UPDATE vicidial_daily_max_stats SET update_time=NOW()$update_SQL where campaign_id='$channel_group' and stats_type='INGROUP' and stats_flag='OPEN';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02193'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "DAILY STATS UPDATE $channel_group|$affected_rows|$stmtA|\n"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_daily_max_stats SET stats_date='$YMD',update_time=NOW(),max_inbound='$incalls_count',campaign_id='$channel_group',stats_type='INGROUP',stats_flag='OPEN';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02195'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "DAILY STATS INSERT $channel_group|$affected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
|
|
if ( ($max_calls_method !~ /DISABLED/) && ($max_calls_count > 0) )
|
|
{
|
|
if (($max_calls_method =~ /IN_QUEUE/))
|
|
{
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where campaign_id='$channel_group' and status IN('LIVE','IVR') and callerid!='$callerid';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02194'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$concurrent_calls = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
if ($concurrent_calls >= $max_calls_count)
|
|
{
|
|
if ($max_calls_action =~ /DROP/)
|
|
{
|
|
$MCdrop_override++;
|
|
}
|
|
if ($max_calls_action =~ /AFTERHOURS/)
|
|
{
|
|
$MCafterhours_override++;
|
|
}
|
|
if ($max_calls_action =~ /NO_AGENT_NO_QUEUE/)
|
|
{
|
|
$MCnanque_override++;
|
|
}
|
|
if ($max_calls_action =~ /AREACODE_FILTER/)
|
|
{
|
|
$MCareacode_override++;
|
|
}
|
|
$MCstatus='MAXCAL';
|
|
$MCterm='MAXCALLS';
|
|
$MCcomments='MAX CALLS DROP';
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- MAX CALLS: |$concurrent_calls|$max_calls_count|$max_calls_method|$max_calls_action|$MCafterhours_override|$MCnanque_override|$MCareacode_override|$MCdrop_override|$MCstatus|$MCterm|$MCcomments|"; &agi_output;}
|
|
}
|
|
##### END MAX CONCURRENT CALLS CHECK #####
|
|
|
|
|
|
|
|
##### BEGIN AFTER HOURS CHECK #####
|
|
$ct_stop_overflow=0; # allow for overflow time, past midnight
|
|
if ($ct_yest_stop > 2400)
|
|
{$ct_stop_overflow = ($ct_yest_stop - 2400);}
|
|
if ($AGILOG) {$agi_string = "-- Checking for After Hours: |($hm < $ct_default_start)|($hm > $ct_default_stop)|$holiday_ADDITION_REVERSE_trigger|($hm >= $ct_stop_overflow) )|($MCafterhours_override > 0)|$dial_ingroup_flag|"; &agi_output;}
|
|
|
|
if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) || ($holiday_ADDITION_REVERSE_trigger > 0) ) && ($hm >= $ct_stop_overflow) ) || ($MCafterhours_override > 0) ) && ($dial_ingroup_flag < 1) )
|
|
{
|
|
# set the log-user to the agentdirect destination user, if set
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuser = $agent_only;}
|
|
|
|
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
|
|
$AHstatus='AFTHRS';
|
|
$AHterm='AFTERHOURS';
|
|
$AHcomments='AFTER HOURS DROP';
|
|
if ($MCafterhours_override > 0)
|
|
{
|
|
$AHstatus = $MCstatus;
|
|
$AHterm = $MCterm;
|
|
$AHcomments = $MCcomments;
|
|
}
|
|
$stmtA = "INSERT INTO vicidial_closer_log set status='$AHstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$AHcomments',term_reason='$AHterm',uniqueid='$uniqueid',called_count='$called_count';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02016'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02017'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_close_id = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- AH VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$hm|$ct_default_start|$ct_default_stop|$ct_stop_overflow|$MCafterhours_override\n|$stmtA|"; &agi_output;}
|
|
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
$NACqueryCID = "Y$CIDdate$PADlead_id";
|
|
|
|
if ($VLEcount < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02145'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- AH VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
$VLEcount++;
|
|
|
|
$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',prev_caller_code='$prev_callerid',group_id='$channel_group';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02259'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- AH VICC insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$AHstatus',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$AHstatus|"; &agi_output;}
|
|
}
|
|
|
|
$called_since_last_resetSQL='';
|
|
if ( ($after_hours_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($after_hours_lead_reset =~ /Y/) )
|
|
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='$AHstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02018'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- AH VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02019'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- AH VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
if ($AGILOG) {$agi_string = "-- AH action: |$after_hours_action|$after_hours_exten|$after_hours_message_filename|$after_hours_voicemail|"; &agi_output;}
|
|
|
|
if ($after_hours_action =~ /EXTENSION|VOICEMAIL|IN_GROUP|CALLMENU|VMAIL_NO_INST/)
|
|
{
|
|
if ($after_hours_action =~ /CALLMENU/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
if ($action_xfer_cid =~ /CLOSER/)
|
|
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
$DROPexten = 's';
|
|
$ext_context = $after_hours_callmenu;
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02197'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
if ($after_hours_action =~ /EXTENSION/)
|
|
{
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($after_hours_exten =~ /AGENTEXT/) )
|
|
{
|
|
### Grab user's custom_five field from the database
|
|
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02174'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$after_hours_exten = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$DROPexten = "$after_hours_exten";
|
|
|
|
$newcallerid = "\"$callerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>"; &agi_output;}
|
|
}
|
|
if ($after_hours_action =~ /VOICEMAIL|VMAIL_NO_INST/)
|
|
{
|
|
# First, look for a list override for after-hours voicemail from the database
|
|
$inbound_after_hours_voicemail='';
|
|
$stmtA = "SELECT inbound_after_hours_voicemail FROM vicidial_lists where list_id='$list_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02260'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$inbound_after_hours_voicemail = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if (length($inbound_after_hours_voicemail) > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "List Override for After Hours Voicemail set: $inbound_after_hours_voicemail($after_hours_voicemail) $list_id|$callerid"; &agi_output;}
|
|
$after_hours_voicemail = $inbound_after_hours_voicemail;
|
|
}
|
|
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($after_hours_voicemail =~ /AGENTVMAIL/) )
|
|
{
|
|
### Grab user's voicemail ID from the database
|
|
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02124'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$after_hours_voicemail = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ($after_hours_action =~ /VMAIL_NO_INST/)
|
|
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
|
|
$DROPexten = "$voicemail_dump_exten$after_hours_voicemail";
|
|
}
|
|
if ($after_hours_action =~ /IN_GROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$AH_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$AH_prefix='98009';}
|
|
$DROPexten = "$AH_prefix*$afterhours_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
### if DROP extension is defined then send the dropped call there instead of hangup
|
|
if (length($DROPexten)>0)
|
|
{
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
|
|
{
|
|
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app after hours, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
}
|
|
}
|
|
|
|
if ($after_hours_action =~ /HANGUP/)
|
|
{
|
|
### insert a NEW record to the vicidial_manager table to hangup the channel
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02020'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
if ($after_hours_action =~ /MESSAGE/)
|
|
{
|
|
if (length($after_hours_message_filename) > 0)
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
if ($after_hours_message_filename =~ /\|/)
|
|
{
|
|
@after_hours_message_filename_array = split(/\|/,$after_hours_message_filename);
|
|
$w=0;
|
|
foreach(@after_hours_message_filename_array)
|
|
{
|
|
if (length($after_hours_message_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$after_hours_message_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$after_hours_message_filename");}
|
|
}
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
### insert a NEW record to the vicidial_manager table to hangup the channel
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02021'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- AH VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
|
|
}
|
|
##### END AFTER HOURS CHECK #####
|
|
|
|
|
|
|
|
##### BEGIN NO AGENT NO QUEUE CHECK #####
|
|
if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < 1) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- NANQUE check started: |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked"; &agi_output;}
|
|
$NQ_sec=1;
|
|
&no_agent_no_queue_process;
|
|
}
|
|
##### END NO AGENT NO QUEUE CHECK #####
|
|
|
|
|
|
|
|
##### BEGIN PLAY WELCOME MESSAGE #####
|
|
if ( ( ( ($welcome_message_filename !~ /---NONE---/) && (length($welcome_message_filename) > 0) && ( ($play_welcome_message =~ /ALWAYS/) || ( ($no_delay_call_route =~ /N/) && ($play_welcome_message =~ /YES_UNLESS_NODELAY/) ) ) ) && ($MCdrop_override < 1) ) && ($dial_ingroup_flag < 1) )
|
|
{
|
|
if ($welcome_message_filename =~ /\|/)
|
|
{
|
|
@welcome_message_filename_array = split(/\|/,$welcome_message_filename);
|
|
$w=0;
|
|
foreach(@welcome_message_filename_array)
|
|
{
|
|
if (length($welcome_message_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$welcome_message_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$welcome_message_filename");}
|
|
}
|
|
if ($play_welcome_message =~ /IF_WAIT_ONLY/)
|
|
{$if_wait_play_welcome=1;}
|
|
else
|
|
{$if_wait_play_welcome=0;}
|
|
##### END PLAY WELCOME MESSAGE #####
|
|
|
|
|
|
|
|
##### BEGIN ASK ABOUT A POST-CALL SURVEY #####
|
|
if ( ($inbound_survey =~ /ENABLED/) && (length($inbound_survey_filename) > 0) && (length($inbound_survey_accept_digit) > 0) )
|
|
{
|
|
$digits_to_collect=1;
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('silence');
|
|
|
|
$digit='';
|
|
undef $digit;
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
$digit_loop_counter=0;
|
|
|
|
$interrupt_digit = $AGI->stream_file('sip-silence',"$inbound_survey_accept_digit");
|
|
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
|
|
$interrupt_digit = $AGI->stream_file("$inbound_survey_filename","$inbound_survey_accept_digit");
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit| |$inbound_survey_filename|"; &agi_output;}
|
|
|
|
$digits_being_entered=1;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
|
|
while ( ($digit_loop_counter < $digits_to_collect) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input or until the key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$digits_to_collect;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$totalDTMF =~ s/\D//gi;
|
|
$VISLaffected_rows=0;
|
|
if (length($totalDTMF) > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
|
if ($totalDTMF =~ /$inbound_survey_accept_digit/)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_inbound_survey_log SET uniqueid='$uniqueid',lead_id='$insert_lead_id',campaign_id='$channel_group',call_date='$SQLdate',participate='Y';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$VISLaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02221'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- Ask-Post-Call-Survey YES: $VISLaffected_rows|$insert_lead_id|insert to vicidial_inbound_survey_log: $uniqueid"; &agi_output;}
|
|
}
|
|
}
|
|
if ($VISLaffected_rows < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_inbound_survey_log SET uniqueid='$uniqueid',lead_id='$insert_lead_id',campaign_id='$channel_group',call_date='$SQLdate',participate='N';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$VISLaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02222'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- Ask-Post-Call-Survey NO: $VISLaffected_rows|$insert_lead_id|insert to vicidial_inbound_survey_log: $uniqueid"; &agi_output;}
|
|
}
|
|
}
|
|
##### END ASK ABOUT A POST-CALL SURVEY #####
|
|
|
|
|
|
|
|
$vci=0;
|
|
$INBOUNDcampsSQL='';
|
|
$stmtA = "SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02022'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
while ($sthArows > $vci)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($vci==0) {$INBOUNDcampsSQL .= "'$aryA[0]'";}
|
|
else {$INBOUNDcampsSQL .= ",'$aryA[0]'";}
|
|
$vci++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "|$stmtA|$insert_lead_id|"; &agi_output;}
|
|
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
# YmmddhhmmssLLLLLLLLL
|
|
$YqueryCID = "Y$CIDdate$PADlead_id";
|
|
$callerid = $YqueryCID;
|
|
$VCcallerid = $YqueryCID;
|
|
### set the callerid
|
|
$Ynewcallerid = "\"$YqueryCID <$originalCID>\"";
|
|
$AGI->set_callerid($Ynewcallerid);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $Ynewcallerid"; &agi_output;}
|
|
|
|
if ($call_handle_method =~ /DIGITID$/)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,list_id) values('$uniqueid','$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N','$list_id')";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02023'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAD : |$insert_lead_id|$fronter|insert to vicidial_log: $uniqueid"; &agi_output;}
|
|
}
|
|
$insert_xfer_id=0;
|
|
if ($call_handle_method =~ /CLOSER|DIGITID$/)
|
|
{
|
|
### find uniqueid of originating call ###
|
|
$front_uniqueid='';
|
|
|
|
$stmtA = "SELECT uniqueid FROM vicidial_log_extended where call_date <= \"$SQLdate\" and call_date > \"$timeFOURhoursAGO\" and lead_id='$insert_lead_id' order by call_date desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02223'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$front_uniqueid = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### insert into xfer log ###
|
|
$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer,list_id,front_uniqueid,close_uniqueid) values('$insert_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL','$list_id','$front_uniqueid','$uniqueid')";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02024'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02025'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_xfer_id = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDXL : |$insert_lead_id|$insert_xfer_id|insert to vicidial_xfer_log"; &agi_output;}
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$data2 = "$phone_number";
|
|
|
|
if ( (length($queuemetrics_eq_prepend) > 0) && ($queuemetrics_eq_prepend !~ /NONE/) )
|
|
{
|
|
$stmtA = "SELECT $queuemetrics_eq_prepend FROM vicidial_list where lead_id='$CIDlead_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02027'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
$DASH='-';
|
|
@aryA = $sthA->fetchrow_array;
|
|
$QMprepend = $aryA[0];
|
|
$rec_count++;
|
|
$data2 = "$QMprepend$DASH$phone_number";
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02028'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
|
|
### If AGENTDIRECT set variable accordingly ###
|
|
$adSQL='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) )
|
|
{$adSQL = ",agent_only='$agent_only'";}
|
|
|
|
### check for an IVR status record in vicidial_auto_calls
|
|
$Uaffected_rows=0;
|
|
$stmtA = "SELECT auto_call_id from vicidial_auto_calls where uniqueid='$uniqueid' and server_ip='$VARserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
|
|
$dbhP=$dbhA; $mysql_count='02029'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$auto_call_id = $aryA[0];
|
|
|
|
### UPDATE existing record to LIVE in the vicidial_auto_calls table
|
|
$stmtA = "UPDATE vicidial_auto_calls SET campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-0',queue_priority='$queue_priority' $adSQL WHERE auto_call_id='$auto_call_id';";
|
|
$Uaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "$Uaffected_rows|$stmtA|"; &agi_output;}
|
|
$dbhP=$dbhA; $mysql_count='02029'; $MEL_aff_rows=$Uaffected_rows; &mysql_error_logging;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($Uaffected_rows < 1)
|
|
{
|
|
### insert a LIVE record to the vicidial_auto_calls table
|
|
$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip', campaign_id='$channel_group', status='LIVE', lead_id='$insert_lead_id', uniqueid='$uniqueid', callerid='$callerid', channel='$channel', phone_code='$phone_code', phone_number='$phone_number', call_time='$SQLdate', call_type='IN', stage='LIVE-0', queue_priority='$queue_priority' $adSQL;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02030'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02109'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$auto_call_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$QL_last_day = ($now_date_epoch - 86400);
|
|
$stmtB = "UPDATE queue_log SET call_id='$YqueryCID' where time_id > '$QL_last_day' and call_id='$uniqueid' and queue='NONE' and agent='NONE' and verb='INFO' and data1 IN('DID','IVR','IVRAPPEND','IVRSTART','IVRGOAL');";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
if ($AGILOG) {$agi_string = "$Baffected_rows|$stmtB|"; &agi_output;}
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02115'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
### determin original queue position of the call
|
|
$queue_position=1;
|
|
$stmtA = "SELECT count(*) from vicidial_auto_calls where status = 'LIVE' and campaign_id='$channel_group';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
|
|
$dbhP=$dbhA; $mysql_count='02120'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$queue_position = $aryA[0];
|
|
}
|
|
|
|
$dial_ingroup_grab_SQL='';
|
|
if ($dial_ingroup_flag > 0)
|
|
{$dial_ingroup_grab_SQL = ",agent_grab='$agent_only',agent_grab_extension='$agent_grab_extension'";}
|
|
### UPDATE vicidial_auto_calls record with starting queue_position
|
|
$stmtA = "UPDATE vicidial_auto_calls SET queue_position='$queue_position' $dial_ingroup_grab_SQL WHERE auto_call_id='$auto_call_id';";
|
|
$Uaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "$Uaffected_rows|$stmtA|"; &agi_output;}
|
|
$dbhP=$dbhA; $mysql_count='02121'; $MEL_aff_rows=$Uaffected_rows; &mysql_error_logging;
|
|
|
|
### INSERT vicidial_closer_log record, call is entering the queue
|
|
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='$LOGuser', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid', queue_position='$queue_position',called_count='$called_count',list_id='$list_id' $adSQL;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02031'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02032'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_close_id = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- VDCL : |$insert_lead_id|$insert_xfer_id|$insert_close_id|insert to vicidial_closer_log"; &agi_output;}
|
|
|
|
if ($VLEcount < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$callerid',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$callerid',custom_call_id='$custom_call_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02147'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ENTER QUEUE VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
$VLEcount++;
|
|
|
|
$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$callerid',prev_caller_code='$prev_callerid',group_id='$channel_group';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02261'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ENTER QUEUE VICC insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
|
|
$wait_in_queue=1;
|
|
$drop_timer=0;
|
|
$drop_seconds=0;
|
|
$ring_all_timer=0;
|
|
$hold_message_counter=($prompt_interval - 10);
|
|
$hold_tone_counter=0;
|
|
$skipLOSO=0;
|
|
$RING_agent=0;
|
|
$ADfindSQL='';
|
|
$ADUfindSQL='';
|
|
$ring_no_answer_agents = "'',";
|
|
|
|
##########################################################
|
|
### For AGENTDIRECT calls try to send call to an agent ###
|
|
if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
|
|
{
|
|
$skipLOSO=1;
|
|
$ADfindSQL = "and agent_only='$agent_only'";
|
|
$ADUfindSQL = "and vicidial_live_agents.user='$agent_only'";
|
|
}
|
|
else
|
|
{
|
|
$ADfindSQL = "and agent_only=''";
|
|
}
|
|
|
|
|
|
##########################################################
|
|
### end logging for call_log logged DID_INBOUND calls ###
|
|
$CLchannel_group='';
|
|
$stmtA = "SELECT channel_group,start_epoch,number_dialed,end_epoch FROM call_log where uniqueid='$unique_id' order by start_time desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CLchannel_group = $aryA[0];
|
|
$CLstart_epoch = $aryA[1];
|
|
$CLnumber_dialed = $aryA[2];
|
|
$CLend_epoch = $aryA[3];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ( ($CLchannel_group =~ /DID_INBOUND/) && (length($CLend_epoch) < 5) )
|
|
{
|
|
$CLlength_in_sec = ($now_date_epoch - $CLstart_epoch);
|
|
$CLlength_in_min = ($CLlength_in_sec / 60);
|
|
$CLlength_in_min = sprintf("%8.2f", $CLlength_in_min);
|
|
|
|
$stmtA = "UPDATE call_log set end_time='$now_date',end_epoch='$now_date_epoch',length_in_sec=$CLlength_in_sec,length_in_min='$CLlength_in_min',extension='$callerid' where uniqueid='$unique_id'";
|
|
$affected_rowsCL = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "DID IVR time logged: $start_time|$now_date_epoch|$affected_rowsCL|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "SELECT record_call FROM vicidial_inbound_dids where did_pattern = '$CLnumber_dialed';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$DIDs_in_system=$sthA->rows;
|
|
if ($DIDs_in_system > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$record_call = $aryA[0];
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "SELECT record_call FROM vicidial_inbound_dids where did_pattern = 'default';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$DIDs_in_system=$sthA->rows;
|
|
if ($DIDs_in_system > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$record_call = $aryA[0];
|
|
}
|
|
}
|
|
$sthA->finish();
|
|
if ($record_call =~ /QUEUESTOP/)
|
|
{
|
|
$stmtA = "SELECT recording_id,start_epoch,filename,end_epoch FROM recording_log where vicidial_id='$unique_id' order by start_time desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CLrecording_id = $aryA[0];
|
|
$CLstart_epoch = $aryA[1];
|
|
$CLfilename = $aryA[2];
|
|
$CLend_epoch = $aryA[3];
|
|
|
|
if (length($CLend_epoch) < 5)
|
|
{
|
|
$CLlength_in_sec = ($now_date_epoch - $CLstart_epoch);
|
|
$CLlength_in_min = ($CLlength_in_sec / 60);
|
|
$CLlength_in_min = sprintf("%8.2f", $CLlength_in_min);
|
|
|
|
%ast_ver_str = parse_asterisk_version($asterisk_version);
|
|
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
|
|
{
|
|
$AGI->exec("StopMonitor wav|$PATHmonitor/MIX/$CLfilename");
|
|
}
|
|
else
|
|
{
|
|
if ( ($ast_ver_str{major} > 20) || ($SSrecording_dtmf_muting > 0) )
|
|
{
|
|
# Deprecation of "Monitor" application after Asterisk 20
|
|
$AGI->exec("StopMixMonitor","");
|
|
}
|
|
else
|
|
{
|
|
$AGI->exec("StopMonitor","wav,$PATHmonitor/MIX/$CLfilename");
|
|
}
|
|
}
|
|
|
|
$stmtA = "UPDATE recording_log set end_time='$now_date',end_epoch='$now_date_epoch',length_in_sec=$CLlength_in_sec,length_in_min='$CLlength_in_min' where recording_id='$CLrecording_id'";
|
|
$affected_rowsRL = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "Recording stopped: $CLstart_epoch|$now_date_epoch|$affected_rowsRL|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
}
|
|
|
|
|
|
##### BEGIN update province if option set #####
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{
|
|
&populate_lead_province_process;
|
|
|
|
$stmtA = "UPDATE vicidial_list set modify_date=NOW() $populate_provinceUPDATE $UPDATEstateSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02224'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- PROVINCE update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
##### END update province if option set #####
|
|
|
|
|
|
|
|
### BEGIN the Enter-InGroup-URL get process
|
|
if (length($enter_ingroup_url) > 5)
|
|
{
|
|
$temp_user='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$temp_user = $agent_only;}
|
|
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $insert_lead_id;
|
|
$launch .= " --phone_number=" . $phone_number;
|
|
$launch .= " --user=" . $temp_user;
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --call_id=" . $YqueryCID;
|
|
$launch .= " --list_id=" . $list_id;
|
|
$launch .= " --function=ENTER_INGROUP_URL";
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
### END the Enter-InGroup-URL get process
|
|
|
|
|
|
|
|
############################################
|
|
### Loop to try to send call to an agent ###
|
|
$closing_check=0;
|
|
while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override < 1) && ($closing_check < 1) )
|
|
{
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
$hm = "$hour$min";
|
|
$hm = ($hm + 0);
|
|
|
|
### BEGIN check for closing time trigger
|
|
if ($closing_time_action !~ /DISABLED/)
|
|
{
|
|
if ($ct_default_stop =~ /$hm$/)
|
|
{$closing_check++;}
|
|
else
|
|
{
|
|
$stmtA = "SELECT closing_time_now_trigger FROM vicidial_inbound_groups where group_id='$channel_group';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsTRIG=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02225'; $MEL_aff_rows=$sthArowsTRIG; &mysql_error_logging;
|
|
if ($sthArowsTRIG > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$closing_time_now_trigger = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($closing_time_now_trigger =~ /Y/)
|
|
{$closing_check++;}
|
|
}
|
|
if ($closing_check > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "CLOSING CHECK TRIGGER! ($hm <> $ct_default_stop) |$closing_time_now_trigger|$channel_group|"; &agi_output;}
|
|
}
|
|
}
|
|
### END check for closing time trigger
|
|
|
|
|
|
### BEGIN check for In-Queue No Agent No Queue(in_queue_nanque), start checking after 5 seconds
|
|
if ( ($in_queue_nanque =~ /Y|NO_PAUSED|NO_READY/) && ($drop_timer > 5) )
|
|
{
|
|
$in_queue_nanque_agent_ct=0;
|
|
$NPsql='';
|
|
$ADsql='';
|
|
$NCsql='';
|
|
$now_date_epoch = time();
|
|
if ($in_queue_nanque =~ /NO_PAUSED/)
|
|
{$NPsql = "and status NOT IN('PAUSED')";}
|
|
if ( ($in_queue_nanque =~ /NO_PAUSED_EXCEPTIONS/) && ($inque_except_valid > 0) )
|
|
{$NPsql = "and ( (status NOT IN('PAUSED')) or (status IN('PAUSED') and pause_code NOT IN($inque_except_SQL)) )";}
|
|
if ($in_queue_nanque =~ /NO_READY/)
|
|
{$NCsql = "and status IN('READY','CLOSER')";}
|
|
if ( ( ($in_queue_nanque =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
|
|
{$ADsql = "and user='$agent_only'";}
|
|
|
|
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
|
|
$stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsTRIG=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02262'; $MEL_aff_rows=$sthArowsTRIG; &mysql_error_logging;
|
|
if ($sthArowsTRIG > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$in_queue_nanque_agent_ct = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($in_queue_nanque_agent_ct < 1)
|
|
{$in_queue_nanque_trigger++;}
|
|
else
|
|
{$in_queue_nanque_trigger=0;}
|
|
if ($AGILOG) {$agi_string = "in_queue_nanque check: $in_queue_nanque_trigger|$in_queue_nanque|$drop_timer|$channel_group|$callerid|$stmtA|"; &agi_output;}
|
|
}
|
|
### END check for In-Queue No Agent No Queue(in_queue_nanque)
|
|
|
|
|
|
$channel_status = $AGI->channel_status("$channel");
|
|
if ($channel_status < 1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;}
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
$channel_status_DC = $AGI->channel_status("$channel");
|
|
|
|
if ($channel_status_DC < 1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;}
|
|
if ($drop_timer < 720) {$drop_seconds = $drop_timer;}
|
|
$drop_timer = ($drop_timer + 720);
|
|
}
|
|
}
|
|
|
|
$rec_countWAIT=0;
|
|
$gsp_countWAIT=0;
|
|
$qp_countWAIT=0;
|
|
$cbc=0;
|
|
$aco_sub=0;
|
|
$VDADconf_exten='';
|
|
$VDADuser='';
|
|
$VDADextension='';
|
|
$VDADserver_ip='';
|
|
$ra_user='';
|
|
$VDADon_hook_ring_time='';
|
|
$ring_agent_loop=0;
|
|
$agent_call_order='order by last_call_finish';
|
|
if ($CAMP_callorder =~ /longest_wait_time/i) {$agent_call_order = 'order by vicidial_live_agents.last_state_change';}
|
|
if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
|
|
if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by vicidial_live_agents.last_call_time';}
|
|
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by vicidial_live_agents.last_call_finish';}
|
|
if ($CAMP_callorder =~ /oldest_inbound_call_start/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_time';}
|
|
if ($CAMP_callorder =~ /oldest_inbound_call_finish/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_finish';}
|
|
if ($CAMP_callorder =~ /oldest_inbound_filtered_call_start/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_time_filtered';}
|
|
if ($CAMP_callorder =~ /oldest_inbound_filtered_call_finish/i) {$agent_call_order = 'order by vicidial_live_agents.last_inbound_call_finish_filtered';}
|
|
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
|
|
if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
|
|
if ($CAMP_callorder =~ /fewest_calls_campaign/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_call_finish';}
|
|
if ($CAMP_callorder =~ /inbound_group_rank/i) {$aco_sub=1; $agent_call_order = 'order by group_weight desc,vicidial_live_inbound_agents.last_call_finish';}
|
|
if ($CAMP_callorder =~ /ingroup_grade_random/i) {$aco_sub=1; $agent_call_order = 'order by random_id';}
|
|
if ($CAMP_callorder =~ /campaign_grade_random/i) {$aco_sub=1; $agent_call_order = 'order by random_id';}
|
|
if ($CAMP_callorder =~ /fewest_calls$/i) {$aco_sub=1; $agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_inbound_agents.last_call_finish';}
|
|
if ($CAMP_callorder =~ /ring_all$/i) {$aco_sub=0; $agent_call_order = 'order by vicidial_live_agents.last_state_change';}
|
|
if ($CAMP_callorder =~ /overall_user_level_wait_time/i) {$agent_call_order = 'order by user_level desc,vicidial_live_agents.last_state_change';}
|
|
if ($CAMP_callorder =~ /campaign_rank_wait_time/i) {$agent_call_order = 'order by campaign_weight desc,vicidial_live_agents.last_state_change';}
|
|
if ($CAMP_callorder =~ /fewest_calls_campaign_wait_time/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_state_change';}
|
|
if ($CAMP_callorder =~ /inbound_group_rank_wait_time/i) {$aco_sub=1; $agent_call_order = 'order by group_weight desc,vicidial_live_agents.last_state_change';}
|
|
if ($CAMP_callorder =~ /fewest_calls_wait_time$/i) {$aco_sub=1; $agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_agents.last_state_change';}
|
|
|
|
$vci=0;
|
|
$INBOUNDcampsSQL="''";
|
|
$stmtA = "SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02033'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
while ($sthArows > $vci)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($vci < 1) {$INBOUNDcampsSQL = "'$aryA[0]'";}
|
|
else {$INBOUNDcampsSQL .= ",'$aryA[0]'";}
|
|
$vci++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
|
|
################################################################
|
|
##### BEGIN Check for Agent Grab of this call
|
|
$AGENTgrab=0;
|
|
$AGENTuser='';
|
|
$stmtA = "SELECT agent_grab,agent_grab_extension FROM vicidial_auto_calls where auto_call_id='$auto_call_id' and agent_grab NOT IN('');";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02110'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$AGENTuser = $aryA[0];
|
|
$AGENTextension = $aryA[1];
|
|
$AGENTgrab++;
|
|
$RING_agent=0;
|
|
$VDADon_hook_agent = 'N';
|
|
if ($AGILOG) {$agi_string = "AGENT GRAB TRIGGERED: |$AGENTuser|$AGENTextension|$AGENTgrab|"; &agi_output;}
|
|
}
|
|
$sthA->finish();
|
|
##### END Check for Agent Grab of this call
|
|
################################################################
|
|
|
|
##### Attempt to send call to an agent on this server only #####
|
|
$server_onlySQL='';
|
|
if ( ($agent_search_method =~ /^SO/) || ( ( ($SSagent_search_method == 1) || ($SSagent_search_method == 2) ) && ($agent_search_method_OVERRIDE =~ /^SO/) ) )
|
|
{
|
|
$agent_search_method = 'LO';
|
|
if ( ( ($SSagent_search_method == 1) || ($SSagent_search_method == 2) ) && ($agent_search_method_OVERRIDE =~ /^SO/) )
|
|
{
|
|
$server_onlySQL="and server_ip='$VARserver_ip'";
|
|
if ($AGILOG) {$agi_string = "|Agent Search Method In-Group Override: $agent_search_method_OVERRIDE ($SSagent_search_method)$agent_search_method|"; &agi_output;}
|
|
$agent_search_method = 'SO';
|
|
}
|
|
}
|
|
|
|
if ($agent_search_method =~ /^LO|^LB|^SO/)
|
|
{
|
|
###################################################################################################
|
|
##### Attempt to send call to an agent on any server #####
|
|
$cbc=0;
|
|
$rec_countWAITrem=0;
|
|
### Get count of number of calls in this group that are ahead of this call
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id' and queue_priority >= '$queue_priority' $server_onlySQL $ADfindSQL;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02054'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$rec_countWAITrem = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$rec_countWAITrem|$AGENTgrab|$stmtA|"; &agi_output;}
|
|
|
|
$rec_countWAITqueue=0;
|
|
### Get count of number of calls in the callback-queue for this group that are ahead of this call
|
|
$stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='$channel_group' and call_date < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id' and queue_priority >= '$queue_priority';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02226'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$rec_countWAITqueue = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$rec_countWAITqueue|$stmtA|"; &agi_output;}
|
|
|
|
if ( ( ($rec_countWAITrem < 1) && ($rec_countWAITqueue < 1) ) || ($AGENTgrab > 0) )
|
|
{
|
|
$qp_countWAIT=0;
|
|
|
|
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $server_onlySQL $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02055'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_countWAIT = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$qp_countWAIT|$stmtA|"; &agi_output;}
|
|
|
|
$AGENTDIRECT_higher_count=0;
|
|
$AGENTDIRECT_higher_users='';
|
|
$AGENTDIRECT_higherSQL='';
|
|
if ($channel_group !~ /AGENTDIRECT/)
|
|
{
|
|
### Get count of number of waiting calls in higher priority AGENTDIRECT groups than this call or the same priority with longer wait time
|
|
$stmtA = "SELECT agent_only FROM vicidial_auto_calls where status = 'LIVE' and campaign_id LIKE \"%AGENTDIRECT%\" and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$AGENTDIRECT_higher_count=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02263'; $MEL_aff_rows=$AGENTDIRECT_higher_count; &mysql_error_logging;
|
|
$ad_ct=0;
|
|
while ($AGENTDIRECT_higher_count > $ad_ct)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($ad_ct > 0)
|
|
{$AGENTDIRECT_higher_users .= ",";}
|
|
$AGENTDIRECT_higher_users .= "'$aryA[0]'";
|
|
$ad_ct++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGENTDIRECT_higher_count > 0)
|
|
{
|
|
$AGENTDIRECT_higherSQL = "and vicidial_live_agents.user NOT IN($AGENTDIRECT_higher_users)";
|
|
}
|
|
if ($AGILOG) {$agi_string = "AGENTDIRECT calls check: $AGENTDIRECT_higher_count|$AGENTDIRECT_higher_users|$AGENTDIRECT_higherSQL|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
$qp_countWAITqueue=0;
|
|
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
|
|
$stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_date < \"$SQLdateBEGIN\") );";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02227'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_countWAITqueue = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$qp_countWAITqueue|$stmtA|"; &agi_output;}
|
|
|
|
$qp_groupWAIT='';
|
|
$qp_groupWAIT_SQL='';
|
|
$qp_groupWAIT_aco='';
|
|
$qp_groupWAIT_aco_SQL='';
|
|
$qp_groupWAIT_camp_SQL='';
|
|
if ( ( ($qp_countWAIT > 0) || ($qp_countWAITqueue > 0) ) && ($AGENTgrab < 1) )
|
|
{
|
|
### Get group/campaign ids of calls in higher priority groups than this call or the same priority with longer wait time
|
|
$qp_groupWAIT='';
|
|
$stmtA = "SELECT distinct campaign_id FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $server_onlySQL $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02056'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$dbc=0;
|
|
while ($sthArows > $dbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_groupWAIT_aco .= "'$aryA[0]',";
|
|
if ($dbc > 0)
|
|
{
|
|
$qp_groupWAIT .= "and ";
|
|
}
|
|
$SQL_group_id=$aryA[0]; $SQL_group_id =~ s/_/\\_/gi;
|
|
$qp_groupWAIT .= "closer_campaigns NOT LIKE \"% $SQL_group_id %\" ";
|
|
$dbc++;
|
|
}
|
|
|
|
$stmtA = "SELECT distinct group_id FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_date < \"$SQLdateBEGIN\") );";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02247'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$dbcQ=0;
|
|
while ($sthArows > $dbcQ)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_groupWAIT_aco .= "'$aryA[0]',";
|
|
if ($dbc > 0)
|
|
{
|
|
$qp_groupWAIT .= "and ";
|
|
}
|
|
$SQL_group_id=$aryA[0]; $SQL_group_id =~ s/_/\\_/gi;
|
|
$qp_groupWAIT .= "closer_campaigns NOT LIKE \"% $SQL_group_id %\" ";
|
|
$dbc++;
|
|
$dbcQ++;
|
|
}
|
|
|
|
if (length($qp_groupWAIT_aco)>2)
|
|
{chop($qp_groupWAIT_aco);}
|
|
else
|
|
{
|
|
$qp_groupWAIT_aco="''";
|
|
$qp_groupWAIT = "closer_campaigns != ''";
|
|
}
|
|
|
|
$qp_groupWAIT_SQL = "and ($qp_groupWAIT)";
|
|
$qp_groupWAIT_aco_SQL = "and vicidial_live_inbound_agents.group_id NOT IN($qp_groupWAIT_aco)";
|
|
$qp_groupWAIT_camp_SQL = "and campaign_id NOT IN($qp_groupWAIT_aco)";
|
|
|
|
if ($AGILOG) {$agi_string = "$qp_groupWAIT_SQL|$stmtA|"; &agi_output;}
|
|
$sthA->finish();
|
|
}
|
|
|
|
if ( ($CAMP_callorder !~ /ring_all$/i) || ($AGENTgrab > 0) )
|
|
{
|
|
if ($aco_sub > 0)
|
|
{
|
|
### BEGIN in-group-rank-based next-agent-call processing ###
|
|
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02057'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
|
|
|
|
if (length($qp_groupWAIT_aco)<2)
|
|
{$qp_groupWAIT_aco="''";}
|
|
### Get list of users that should take higher priority inbound calls first
|
|
$stmtA = "SELECT distinct user from vicidial_live_inbound_agents where group_id IN($qp_groupWAIT_aco) and ( (daily_limit = '-1') or (daily_limit > calls_today) );";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02123'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$dbc=0;
|
|
$vlia_users='';
|
|
while ($sthArows > $dbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$vlia_users .= "'$aryA[0]',";
|
|
$dbc++;
|
|
}
|
|
if (length($vlia_users)>2)
|
|
{chop($vlia_users);}
|
|
else
|
|
{$vlia_users="''";}
|
|
|
|
### if ringing an agent, do not look for one, else, look for one
|
|
if ($RING_agent > 0)
|
|
{$sthArows=0;}
|
|
else
|
|
{
|
|
### BEGIN grade random next-agent-call routing ###
|
|
if ($CAMP_callorder =~ /grade/)
|
|
{
|
|
@GRADEuser=@MT;
|
|
@GRADEgrade=@MT;
|
|
@userGRADEarray=@MT;
|
|
$stmtA = "SELECT vicidial_live_agents.user,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $server_onlySQL $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' and ( (vicidial_live_inbound_agents.daily_limit = '-1') or (vicidial_live_inbound_agents.daily_limit > vicidial_live_inbound_agents.calls_today) ) $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL limit 1000;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02190'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$gg=0;
|
|
$ga=0;
|
|
while ($gg < $sthArows)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$GRADEuser[$gg] = $aryA[0];
|
|
if ($CAMP_callorder =~ /ingroup_grade_random/)
|
|
{$GRADEgrade[$gg] = $aryA[1];}
|
|
else
|
|
{$GRADEgrade[$gg] = $aryA[2];}
|
|
if ($GRADEgrade[$gg] < 1)
|
|
{$GRADEgrade[$gg] = 1;}
|
|
$gi=0;
|
|
while ($gi < $GRADEgrade[$gg])
|
|
{
|
|
$userGRADEarray[$ga] = $GRADEuser[$gg];
|
|
# print STDERR " GRADE ENTRY: $userGRADEarray[$ga]|$ga|$gi|$GRADEgrade[$gg]\n";
|
|
$gi++;
|
|
$ga++;
|
|
}
|
|
$gg++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
$sthArows=0;
|
|
if ($ga > 0)
|
|
{
|
|
$GRADErandom = int( rand($ga));
|
|
$userGRADEchosen = $userGRADEarray[$GRADErandom];
|
|
|
|
if ($AGILOG) {$agi_string = "GRADE RANDOM: $userGRADEchosen|$GRADErandom|$CAMP_callorder|$gg|$ga|$callerid"; &agi_output;}
|
|
|
|
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight,ra_user,vicidial_live_agents.campaign_id,on_hook_agent,on_hook_ring_time,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user='$userGRADEchosen' limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02191'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDADconf_exten = $aryA[0];
|
|
$VDADuser = $aryA[1];
|
|
$VDADextension = $aryA[2];
|
|
$VDADserver_ip = $aryA[3];
|
|
$VDADgroup_weight = $aryA[4];
|
|
$ra_user = $aryA[5];
|
|
$log_campaign = $aryA[6];
|
|
$VDADon_hook_agent = $aryA[7];
|
|
$VDADon_hook_ring_time = $aryA[8];
|
|
$group_grade = $aryA[9];
|
|
$campaign_grade = $aryA[10];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|"; &agi_output;}
|
|
}
|
|
### END grade random next-agent-call routing ###
|
|
else
|
|
{
|
|
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight,ra_user,vicidial_live_agents.campaign_id,on_hook_agent,on_hook_ring_time,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $server_onlySQL $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' and ( (vicidial_live_inbound_agents.daily_limit = '-1') or (vicidial_live_inbound_agents.daily_limit > vicidial_live_inbound_agents.calls_today) ) $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL $agent_call_order limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02058'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDADconf_exten = $aryA[0];
|
|
$VDADuser = $aryA[1];
|
|
$VDADextension = $aryA[2];
|
|
$VDADserver_ip = $aryA[3];
|
|
$VDADgroup_weight = $aryA[4];
|
|
$ra_user = $aryA[5];
|
|
$log_campaign = $aryA[6];
|
|
$VDADon_hook_agent = $aryA[7];
|
|
$VDADon_hook_ring_time = $aryA[8];
|
|
$group_grade = $aryA[9];
|
|
$campaign_grade = $aryA[10];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$VDADuser|$VDADgroup_weight|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
### END in-group-rank-based next-agent-call processing ###
|
|
}
|
|
else
|
|
{
|
|
### BEGIN standard next-agent-call processing ###
|
|
$stmtA = "LOCK TABLES vicidial_live_agents WRITE;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02158'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
|
|
|
|
### if ringing an agent, do not look for one, else, look for one
|
|
if ($RING_agent > 0)
|
|
{$sthArows=0;}
|
|
else
|
|
{
|
|
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
|
|
$stmtA = "SELECT conf_exten,user,extension,server_ip,last_call_time,ra_user,campaign_id,on_hook_agent,on_hook_ring_time FROM vicidial_live_agents where status IN('CLOSER','READY') and lead_id<1 $server_onlySQL $ADUfindSQL and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $SQL_group_id %\" and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents'') $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL $agent_call_order limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02159'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDADconf_exten = $aryA[0];
|
|
$VDADuser = $aryA[1];
|
|
$VDADextension = $aryA[2];
|
|
$VDADserver_ip = $aryA[3];
|
|
$VDADlast_call_time = $aryA[4];
|
|
$ra_user = $aryA[5];
|
|
$log_campaign = $aryA[6];
|
|
$VDADon_hook_agent = $aryA[7];
|
|
$VDADon_hook_ring_time = $aryA[8];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$VDADuser|$VDADlast_call_time|$stmtA|"; &agi_output;}
|
|
}
|
|
### END standard next-agent-call processing ###
|
|
}
|
|
|
|
if ($AGENTgrab > 0)
|
|
{
|
|
$stmtA = "SELECT conf_exten,extension,server_ip,ra_user,campaign_id from vicidial_live_agents WHERE user='$AGENTuser';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02112'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDADconf_exten = $aryA[0];
|
|
$VDADextension = $aryA[1];
|
|
$VDADuser = $AGENTuser;
|
|
$VDADserver_ip = $aryA[2];
|
|
$ra_user = $aryA[3];
|
|
$log_campaign = $aryA[4];
|
|
$VDADon_hook_agent = 'N';
|
|
$VDADon_hook_ring_time=0;
|
|
$RING_agent=0;
|
|
$ring_all_timer=1;
|
|
if (length($AGENTextension) > 1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "AGENT GRAB EXTENSION OVERRIDE: |$VDADconf_exten|$AGENTextension|"; &agi_output;}
|
|
$VDADconf_exten = $AGENTextension;
|
|
}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
if ($sthArows > 0)
|
|
{
|
|
if ( ($VDADon_hook_agent =~ /Y/) && ($AGENTgrab < 1) )
|
|
{
|
|
$Faffected_rows = 0;
|
|
$RING_agent++;
|
|
$stmtA = "UPDATE vicidial_live_agents set ring_callerid='$callerid' where user='$VDADuser';";
|
|
$RAFaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02160'; $MEL_aff_rows=$RAFaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "ON-HOOK-AGENT UPDATE: |$stmtA|$RING_agent|$VDADon_hook_agent|$AGENTgrab"; &agi_output;}
|
|
|
|
$ring_no_answer_agents .= "'$VDADuser',"; # do not send calls to this agent again, unless no others available
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND',ring_callerid='' where user='$VDADuser';";
|
|
$Faffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02059'; $MEL_aff_rows=$Faffected_rows; &mysql_error_logging;
|
|
|
|
### clear the ringing hold on the ring agents
|
|
$stmtA = "UPDATE vicidial_live_agents SET ring_callerid='' where ring_callerid='$callerid';";
|
|
$CRHaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02161'; $MEL_aff_rows=$CRHaffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$Faffected_rows=0;
|
|
}
|
|
$found_agents=$Faffected_rows;
|
|
|
|
$stmtA = "UNLOCK TABLES;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02060'; $MEL_aff_rows=$LOCKaffected_rows; &mysql_error_logging;
|
|
|
|
# if ($AGILOG) {$agi_string = "-- DEBUG RECORDING: |$stereo_recording|$conf_engine|$SSstereo_recording|$stereo_rec_filename|$stereo_parallel_recording|$uniqueid|$channel|$insert_lead_id| |$routing_initiated_recordings|$found_agents|$VDADon_hook_agent|$CAMP_callorder|$VDADextension|"; &agi_output;}
|
|
|
|
if ( ( ($routing_initiated_recordings =~ /Y/) || ( ($stereo_recording =~ /CUSTOMER|BOTH/i) && ($conf_engine eq "CONFBRIDGE") && ($SSstereo_recording > 0) ) ) && ($found_agents > 0) && ($VDADon_hook_agent !~ /Y/) && ($CAMP_callorder !~ /ring_all$/i) && ($VDADextension !~ /^R\//))
|
|
{
|
|
### BEGIN routing-initiated agent call recording for ALLCALLS/ALLFORCE for non-remote and non-on-hook agents ###
|
|
|
|
### get the recording settings for the campaign that this user is logged into
|
|
if (length($log_campaign) > 0)
|
|
{
|
|
$stmtA = "SELECT campaign_recording,campaign_rec_filename,campaign_rec_exten FROM vicidial_campaigns where campaign_id='$log_campaign';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02209'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CAMPingroup_recording_override = $aryA[0];
|
|
$CAMPcampaign_rec_filename = $aryA[1];
|
|
$recording_exten = $aryA[2];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
if ( (length($log_campaign) > 0) && ($ingroup_recording_override =~ /DISABLED/) )
|
|
{$ingroup_recording_override = $CAMPingroup_recording_override;}
|
|
if ( (length($log_campaign) > 0) && (length($campaign_rec_filename) < 8) )
|
|
{$campaign_rec_filename = $CAMPcampaign_rec_filename;}
|
|
### look for the recording settings for the start user of this user
|
|
if (length($VDADuser) > 0)
|
|
{
|
|
$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$VDADuser';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsVUrec=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02210'; $MEL_aff_rows=$sthArowsVUrec; &mysql_error_logging;
|
|
if ($sthArowsVUrec > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($aryA[0] !~ /DISABLED/)
|
|
{$ingroup_recording_override = $aryA[0];}
|
|
if ($aryA[1] < 1)
|
|
{$ingroup_recording_override = 'NONE';}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
### if recording is enabled then start recording on this call before sending to an agent
|
|
if ($ingroup_recording_override =~ /ALLCALLS|ALLFORCE/)
|
|
{
|
|
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$insert_lead_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02211'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$vendor_lead_code = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
# get date/time
|
|
&get_date_time;
|
|
$campaign_rec_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$campaign_rec_filename =~ s/INGROUP/$channel_group/gi;
|
|
$campaign_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
|
|
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
|
|
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$campaign_rec_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$campaign_rec_filename =~ s/CALLID/$callerid/gi;
|
|
$campaign_rec_filename =~ s/\"|\'//gi;
|
|
|
|
$conf_silent_prefix='5';
|
|
$channelrec = "Local/" . $conf_silent_prefix . '' . $VDADconf_exten . "@" . $ext_context;
|
|
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channelrec','$VDADserver_ip','$recording_exten','$now_date','$now_date_epoch','$campaign_rec_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02212'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02213'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($campaign_rec_filename =~ /RECID/)
|
|
{
|
|
$campaign_rec_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$campaign_rec_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02214'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
$vmgr_callerid = substr($campaign_rec_filename, 0, 17) . '...';
|
|
$stmtA="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VDADserver_ip','','Originate','$vmgr_callerid','Channel: $channelrec','Context: $ext_context','Exten: $recording_exten','Priority: 1','Callerid: $campaign_rec_filename','','','','','');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02215'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO routing_initiated_recordings (recording_id,filename,launch_time,lead_id,vicidial_id,user,processed) values('$recording_id','$campaign_rec_filename','$now_date','$insert_lead_id','$insert_close_id','$VDADuser','0')";
|
|
$affected_rowsB = $dbhA->do($stmtB);
|
|
$dbhP=$dbhA; $mysql_count='02216'; $MEL_aff_rows=$affected_rowsB; &mysql_error_logging;
|
|
|
|
$stmtC = "UPDATE vicidial_live_agents SET external_recording='$recording_id' where user='$VDADuser';";
|
|
$affected_rowsC = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $mysql_count='02217'; $MEL_aff_rows=$affected_rowsC; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','MONO_LEGACY_RIR','$VDADserver_ip','$now_date','$channelrec','$campaign_rec_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01276'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- ROUTING INITIATED RECORDING STARTED : |$affected_rows|$recording_id|$campaign_rec_filename|$stmtA| |$affected_rowsB|$stmtB| |$affected_rowsC|$stmtC| |$rLIVEaffected_rows|$stmtD|"; &agi_output;}
|
|
}
|
|
### END routing-initiated agent call recording for ALLCALLS/ALLFORCE for non-remote and non-on-hook agents ###
|
|
|
|
### BEGIN stereo call recording for ALLCALLS/ALLFORCE and for all parallel stereo recording in-groups ###
|
|
if ( ($stereo_recording =~ /CUSTOMER|BOTH/i) && ($conf_engine eq "CONFBRIDGE") && ($SSstereo_recording > 0) )
|
|
{
|
|
&get_date_time;
|
|
$stereo_rec_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$stereo_rec_filename =~ s/INGROUP/$channel_group/gi;
|
|
$stereo_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$stereo_rec_filename =~ s/FULLDATE/$recdate/gi;
|
|
$stereo_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$stereo_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$stereo_rec_filename =~ s/AGENT/$VDADuser/gi;
|
|
$stereo_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$stereo_rec_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$stereo_rec_filename =~ s/CALLID/$callerid/gi;
|
|
$stereo_rec_filename =~ s/\"|\'//gi;
|
|
|
|
$PATHmonitorT = $PATHmonitorS;
|
|
if ( ($SSstereo_parallel_recording > 0) && ($stereo_parallel_recording =~ /CUSTOMER|FULL/) )
|
|
{
|
|
$PATHmonitorT = $PATHmonitorP;
|
|
|
|
### insert record into recording_log_parallel table ###
|
|
$stmtA = "INSERT INTO recording_log_parallel (channel,server_ip,extension,start_time,length_in_sec,filename,lead_id,user,vicidial_id,recording_status) values('$channel','$VARserver_ip','','$now_date','0','PL$stereo_rec_filename','$insert_lead_id','$VDADuser','$insert_close_id','START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01277'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02278'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$parallel_recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### start the parallel recording
|
|
$retval_stop = $AGI->exec("StopMixMonitor","");
|
|
$retval = $AGI->exec("MixMonitor",",r($PATHmonitorT/PL$stereo_rec_filename-out.wav)t($PATHmonitorT/PL$stereo_rec_filename-in.wav)");
|
|
|
|
if ($AGILOG) {$agi_string = "-- PARALLEL STEREO STARTED: |$retval|$retval_stop|$SRaffected_rows|$parallel_recording_id|$stmtA|"; &agi_output;}
|
|
|
|
if ($stereo_parallel_recording =~ /CUSTOMER-ONLY/)
|
|
{
|
|
$temp_parallel_rec_co_filename = "CO".$stereo_rec_filename;
|
|
if (length($parallel_rec_co_filename) > 0)
|
|
{
|
|
$temp_parallel_rec_co_filename = $parallel_rec_co_filename;
|
|
$temp_parallel_rec_co_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$temp_parallel_rec_co_filename =~ s/INGROUP/$channel_group/gi;
|
|
$temp_parallel_rec_co_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$temp_parallel_rec_co_filename =~ s/FULLDATE/$recdate/gi;
|
|
$temp_parallel_rec_co_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$temp_parallel_rec_co_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$temp_parallel_rec_co_filename =~ s/AGENT/$VDADuser/gi;
|
|
$temp_parallel_rec_co_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$temp_parallel_rec_co_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$temp_parallel_rec_co_filename =~ s/CALLID/$callerid/gi;
|
|
$temp_parallel_rec_co_filename =~ s/\"|\'//gi;
|
|
}
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPCO','$now_date','$now_date_epoch','$temp_parallel_rec_co_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02279'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02280'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_co_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_co_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_co_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02281'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_co_filename','$insert_lead_id','$channel_group STEREO_PARALLEL CUSTOMER-ONLY $stereo_recording','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01282'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL CUSTOMER-ONLY','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_co_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01283'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- PARALLEL CO STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($stereo_parallel_recording =~ /CUSTOMER-MUTED/)
|
|
{
|
|
$temp_parallel_rec_cm_filename = "CM".$stereo_rec_filename;
|
|
if (length($parallel_rec_cm_filename) > 0)
|
|
{
|
|
$temp_parallel_rec_cm_filename = $parallel_rec_cm_filename;
|
|
$temp_parallel_rec_cm_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/INGROUP/$channel_group/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/FULLDATE/$recdate/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/AGENT/$VDADuser/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/CALLID/$callerid/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/\"|\'//gi;
|
|
}
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPCM','$now_date','$now_date_epoch','$temp_parallel_rec_cm_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02284'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02285'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_cm_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_cm_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_cm_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02286'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_cm_filename','$insert_lead_id','$channel_group STEREO_PARALLEL CUSTOMER-MUTED $stereo_recording','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01287'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL CUSTOMER-MUTED','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_cm_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01288'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- PARALLEL CM STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($stereo_parallel_recording =~ /FULL-RECORDING/)
|
|
{
|
|
$temp_parallel_rec_fr_filename = "FR".$stereo_rec_filename;
|
|
if (length($parallel_rec_fr_filename) > 0)
|
|
{
|
|
$temp_parallel_rec_fr_filename = $parallel_rec_fr_filename;
|
|
$temp_parallel_rec_fr_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/INGROUP/$channel_group/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/FULLDATE/$recdate/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/AGENT/$VDADuser/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/CALLID/$callerid/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/\"|\'//gi;
|
|
}
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPFR','$now_date','$now_date_epoch','$temp_parallel_rec_fr_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02289'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02290'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_fr_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_fr_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_fr_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02291'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_fr_filename','$insert_lead_id','$channel_group STEREO_PARALLEL FULL-RECORDING $stereo_recording','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01292'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL FULL-RECORDING','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_fr_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01293'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- PARALLEL FR STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
# insert logs for agent-controlled stereo call recordings while parallel recordings are enabled
|
|
if ($stereo_recording_agent =~ /ALLCALLS|ALLFORCE/)
|
|
{
|
|
$temp_parallel_rec_ag_filename = $stereo_rec_filename;
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPACI','$now_date','$now_date_epoch','$temp_parallel_rec_ag_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02294'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02295'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_ag_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_ag_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_ag_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02296'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_ag_filename','$insert_lead_id','$channel_group STEREO_PARALLEL AGENT-CONTROLLED RIR $stereo_recording $stereo_recording_agent','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01297'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO routing_initiated_recordings (recording_id,filename,launch_time,lead_id,vicidial_id,user,processed,rir_type) values('$recording_id','$temp_parallel_rec_ag_filename','$now_date','$insert_lead_id','$insert_close_id','$VDADuser','0','S')";
|
|
$affected_rowsB = $dbhA->do($stmtB);
|
|
$dbhP=$dbhA; $mysql_count='02298'; $MEL_aff_rows=$affected_rowsB; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL AGENT-CONTROLLED RIR','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_ag_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01299'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- PARALLEL AG STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$affected_rowsB|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
## Start NON-parallel stereo call recording ##
|
|
if ($stereo_recording_agent =~ /ALLCALLS|ALLFORCE/)
|
|
{
|
|
$rl_exten='SACIBC';
|
|
if ($stereo_recording =~ /CUSTOMER_ONLY/i)
|
|
{$rl_exten='SACICO';}
|
|
if ($stereo_recording =~ /CUSTOMER_MUTE/i)
|
|
{$rl_exten='SACICM';}
|
|
|
|
# insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','$rl_exten','$now_date','$now_date_epoch','$stereo_rec_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02300'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02301'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($stereo_rec_filename =~ /RECID/)
|
|
{
|
|
$stereo_rec_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$stereo_rec_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02302'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
$retval_stop = $AGI->exec("StopMixMonitor","");
|
|
$retval = $AGI->exec("MixMonitor",",r($PATHmonitorT/$stereo_rec_filename-out.wav)t($PATHmonitorT/$stereo_rec_filename-in.wav)");
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$stereo_rec_filename','$insert_lead_id','$channel_group STEREO AGENT-CONTROLLED $stereo_recording $stereo_recording_agent','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','STEREO START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01303'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO routing_initiated_recordings (recording_id,filename,launch_time,lead_id,vicidial_id,user,processed,rir_type) values('$recording_id','$stereo_rec_filename','$now_date','$insert_lead_id','$insert_close_id','$VDADuser','0','S')";
|
|
$affected_rowsB = $dbhA->do($stmtB);
|
|
$dbhP=$dbhA; $mysql_count='02304'; $MEL_aff_rows=$affected_rowsB; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO AGENT-CONTROLLED RIR $rl_exten','$VARserver_ip','$now_date','$channel','$stereo_rec_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01305'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
$mLIVEaffected_rows=0;
|
|
if ($stereo_recording =~ /CUSTOMER_ONLY/i)
|
|
{
|
|
$vmgr_callerid = substr($stereo_rec_filename, 0, 16) . 'M...';
|
|
$stmtE="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VARserver_ip','','MixMonitorMute','$vmgr_callerid','ActionID: $vmgr_callerid','Channel: $channel','Direction: write','State: 1','','','','','','');";
|
|
$mLIVEaffected_rows = $dbhA->do($stmtE);
|
|
$dbhP=$dbhA; $mysql_count='01306'; $MEL_aff_rows=$mLIVEaffected_rows; &mysql_error_logging;
|
|
}
|
|
if ($stereo_recording =~ /CUSTOMER_MUTE/i)
|
|
{
|
|
$vmgr_callerid = substr($stereo_rec_filename, 0, 16) . 'M...';
|
|
$stmtE="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VARserver_ip','','MixMonitorMute','$vmgr_callerid','ActionID: $vmgr_callerid','Channel: $channel','Direction: read','State: 1','','','','','','');";
|
|
$mLIVEaffected_rows = $dbhA->do($stmtE);
|
|
$dbhP=$dbhA; $mysql_count='01307'; $MEL_aff_rows=$mLIVEaffected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- AGENT STEREO RECORDING STARTED : |$retval|$retval_stop|$SRaffected_rows|$recording_id|$affected_rowsB|$rLIVEaffected_rows|$mLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
}
|
|
### END stereo call recording for ALLCALLS/ALLFORCE and for all parallel stereo recording in-groups ###
|
|
}
|
|
}
|
|
|
|
|
|
if ( ( ($RING_agent > 0) || ($CAMP_callorder =~ /ring_all$/i) ) && ($AGENTgrab < 1) )
|
|
{
|
|
### BEGIN ring-agent and ring-all processing ###
|
|
$TEMPon_hook_ring_time = $on_hook_ring_time;
|
|
$ring_agent_loop++;
|
|
|
|
if ($ring_all_timer < 1)
|
|
{
|
|
$Faffected_rows=0;
|
|
### BEGIN trigger call to all available agents back to agi-VDAD_RINGALL.agi script ###
|
|
if ($CAMP_callorder =~ /ring_all$/i)
|
|
{
|
|
### gather all available agents phones information (don't call more than 50 phones at once)
|
|
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
|
|
$stmtA = "SELECT conf_exten,user,extension,server_ip,ra_user,on_hook_ring_time from vicidial_live_agents where status IN('CLOSER','READY') and on_hook_agent='Y' and lead_id<1 $server_onlySQL $ADUfindSQL and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $SQL_group_id %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 50;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsAR=$sthA->rows;
|
|
if ($AGILOG) {$agi_string = "-- ring_all AGENTS SEEK: |$sthArowsAR|$stmtA|"; &agi_output;}
|
|
$dbhP=$dbhA; $mysql_count='02162'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$ragp=0;
|
|
while ($sthArowsAR > $ragp)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$ARconf_exten[$ragp] = $aryA[0];
|
|
$ARuser[$ragp] = $aryA[1];
|
|
$ARextension[$ragp] = $aryA[2];
|
|
$ARserver_ip[$ragp] = $aryA[3];
|
|
$ARra_user[$ragp] = $aryA[4];
|
|
$ARon_hook_ring_time[$ragp] = $aryA[5];
|
|
$AR_DIALstr[$ragp] = '';
|
|
$ring_all_DIALstr[$ragp] = '';
|
|
$ARdialplan_number[$ragp] = '';
|
|
$ragp++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
if ($RING_agent > 0)
|
|
{
|
|
$sthArowsAR=1;
|
|
$ragp=1;
|
|
$ARconf_exten[0] = $VDADconf_exten;
|
|
$ARuser[0] = $VDADuser;
|
|
$ARextension[0] = $VDADextension;
|
|
$ARserver_ip[0] = $VDADserver_ip;
|
|
$ARra_user[0] = $ra_user;
|
|
$ARon_hook_ring_time[0] = $VDADon_hook_ring_time;
|
|
$AR_DIALstr[0] = '';
|
|
$ring_all_DIALstr[0] = '';
|
|
$ARdialplan_number[0] = '';
|
|
}
|
|
|
|
$ragp=0;
|
|
while ($sthArowsAR > $ragp)
|
|
{
|
|
### format the remote server dialstring to get the call to the agent
|
|
if($ARserver_ip[$ragp] =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
|
|
{
|
|
$a = leading_zero($1);
|
|
$b = leading_zero($2);
|
|
$c = leading_zero($3);
|
|
$d = leading_zero($4);
|
|
$AR_DIALstr[$ragp] = "$a$S$b$S$c$S$d$S";
|
|
}
|
|
|
|
### if a remote agent, find out where to ring
|
|
if ($ARextension[$ragp] =~ /^R\//)
|
|
{
|
|
if (length($ARra_user[$ragp]) > 0)
|
|
{
|
|
$extension_group='';
|
|
$stmtA = "SELECT extension_group,extension_group_order FROM vicidial_remote_agents where user_start='$ARra_user[$ragp]';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02163'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$extension_group = $aryA[0];
|
|
$extension_group_order = $aryA[1];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### BEGIN check for did remote agent extension override ###
|
|
$DRAE_did_id='';
|
|
$DRAE_extension='';
|
|
if ($did_ra_extensions_enabled > 0)
|
|
{
|
|
$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02181'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DRAE_did_id = $aryA[0];
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|"; &agi_output;}
|
|
|
|
$stmtA = "SELECT extension FROM vicidial_did_ra_extensions where did_id='$DRAE_did_id' and user_start IN('$ARra_user[$ragp]','---ALL---') and active='Y' order by call_count_today limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02182'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DRAE_extension = $aryA[0];
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- DRAE EXTENSION FOUND : |$DRAE_extension|$ARra_user[$ragp]|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_did_ra_extensions set call_count_today=(call_count_today + 1) where extension='$DRAE_extension' and did_id='$DRAE_did_id' and user_start IN('$ARra_user[$ragp]','---ALL---') limit 1;";
|
|
$DRAEaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02183'; $MEL_aff_rows=$DRAEaffected_rows; &mysql_error_logging;
|
|
|
|
$ARconf_exten[$ragp] = $DRAE_extension;
|
|
$ARdialplan_number[$ragp] = $DRAE_extension;
|
|
}
|
|
}
|
|
}
|
|
### END check for did remote agent extension override ###
|
|
|
|
if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) and (length($DRAE_extension) < 1) )
|
|
{
|
|
$extension_group_orderSQL = 'order by last_call_time';
|
|
if ($extension_group_order =~ /RANK/)
|
|
{$extension_group_orderSQL = 'order by rank desc, last_call_time';}
|
|
if ($extension_group_order =~ /CALL_COUNT/)
|
|
{$extension_group_orderSQL = 'order by call_count_today, last_call_time';}
|
|
$stmtA = "UPDATE vicidial_extension_groups set last_callerid='$callerid',last_call_time=NOW(),call_count_today=(call_count_today + 1) where extension_group_id='$extension_group' and ( (campaign_groups='') or (campaign_groups LIKE \"%|$channel_group|%\") ) $extension_group_orderSQL limit 1;";
|
|
$VEGaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02164'; $MEL_aff_rows=$VEGaffected_rows; &mysql_error_logging;
|
|
# if ($AGILOG) {$agi_string = "-- REMOTE EXTEN GROUP : |$VEGaffected_rows|update of veg table: $callerid\n|$stmtA|"; &agi_output;}
|
|
if ($VEGaffected_rows > 0)
|
|
{
|
|
$stmtA = "SELECT extension,extension_id,call_count_today FROM vicidial_extension_groups where last_callerid='$callerid' order by last_call_time desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02165'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$ARconf_exten[$ragp] = $aryA[0];
|
|
$ARdialplan_number[$ragp] = $aryA[0];
|
|
# if ($AGILOG) {$agi_string = "-- REMOTE EXTEN SET : |$VDADconf_exten|$aryA[1]|$aryA[2]|"; &agi_output;}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
}
|
|
}
|
|
if (length($ARconf_exten[$ragp]) > 0)
|
|
{$ring_all_DIALstr[$ragp] = "Local/$AR_DIALstr[$ragp]$ARconf_exten[$ragp]" . '@default';}
|
|
}
|
|
else
|
|
{
|
|
$ARon_hook_ring_time[$ragp] = ($ARon_hook_ring_time[$ragp] - 2); # set ring timeout lower so it doesn't go to vmail
|
|
$phone_extension = $ARextension[$ragp];
|
|
$phone_protocol = $ARextension[$ragp];
|
|
$phone_extension =~ s/.*\///gi;
|
|
$phone_protocol =~ s/\/.*//gi;
|
|
if ($phone_protocol =~ /Local/)
|
|
{$phone_protocol = 'EXTERNAL';}
|
|
if ($phone_extension =~ /\@default/)
|
|
{
|
|
$phone_extension =~ s/\@default//gi;
|
|
$extensionSQL = "dialplan_number='$phone_extension'";
|
|
}
|
|
else
|
|
{$extensionSQL = "extension='$phone_extension'";}
|
|
$dialplan_number='';
|
|
$stmtA = "SELECT dialplan_number FROM phones where $extensionSQL and protocol='$phone_protocol' and server_ip='$ARserver_ip[$ragp]';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02166'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$dialplan_number = $aryA[0];
|
|
$ARdialplan_number[$ragp] = $aryA[0];
|
|
}
|
|
if (length($dialplan_number) > 0)
|
|
{$ring_all_DIALstr[$ragp] = "Local/$AR_DIALstr[$ragp]$dialplan_number" . '@default';}
|
|
}
|
|
|
|
### set the ring time lower if the phones ring time is lower
|
|
if ( ($TEMPon_hook_ring_time > $ARon_hook_ring_time[$ragp]) && ($ARon_hook_ring_time[$ragp] > 0) )
|
|
{$TEMPon_hook_ring_time = $ARon_hook_ring_time[$ragp];}
|
|
|
|
$ragp++;
|
|
}
|
|
|
|
$ring_all_timer = $TEMPon_hook_ring_time;
|
|
$commandTEMPon_hook_ring_time = ($TEMPon_hook_ring_time - 1);
|
|
$commandTEMPon_hook_ring_time .= "000";
|
|
$ragp=0;
|
|
while ($sthArowsAR > $ragp)
|
|
{
|
|
### if there are phones to call, and the dial string exists, send the commands
|
|
if (length($ring_all_DIALstr[$ragp]) > 7)
|
|
{
|
|
$RING_agent++;
|
|
$stmtA = "UPDATE vicidial_live_agents set ring_callerid='$callerid' where user='$ARuser[$ragp]';";
|
|
$RAFaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02167'; $MEL_aff_rows=$RAFaffected_rows; &mysql_error_logging;
|
|
|
|
%ast_ver_str = parse_asterisk_version($asterisk_version);
|
|
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 12))
|
|
{ $RINGALLexten = "8331*$auto_call_id*$callerid*$ARuser[$ragp]*$ARdialplan_number[$ragp]"; }
|
|
else
|
|
{ $RINGALLexten = "$routing_prefix" . "8331*$auto_call_id*$callerid*$ARuser[$ragp]*$ARdialplan_number[$ragp]"; }
|
|
|
|
$PADauto_call_id = sprintf("%011s", $auto_call_id); while (length($PADauto_call_id) > 11) {chop($PADauto_call_id);}
|
|
$RINGALLqueryCID = "RINGAGENT$PADauto_call_id";
|
|
if ($on_hook_cid =~ /RA_AGENT_PHONE/)
|
|
{
|
|
$RINGALLqueryCID = "RA_$ARuser[$ragp]_$phone_number";
|
|
$RINGALLqueryCID = substr( $RINGALLqueryCID, 0, 20);
|
|
}
|
|
if ($on_hook_cid =~ /INGROUP/)
|
|
{$RINGALLqueryCID = "$channel_group";}
|
|
if ($on_hook_cid =~ /CUSTOMER_PHONE/)
|
|
{$RINGALLqueryCID = "$phone_number";}
|
|
if ($on_hook_cid =~ /CUSTOMER_PHONE_RINGAGENT/)
|
|
{$RINGALLqueryCID = "RINGAGENT_$phone_number";}
|
|
if ($on_hook_cid =~ /CUSTOMER_PHONE_INGROUP/)
|
|
{
|
|
$RA_channel_group = $channel_group; while (length($RA_channel_group) > 10) {chop($RA_channel_group);}
|
|
$RINGALLqueryCID = "$RA_channel_group$phone_number";
|
|
}
|
|
$RINGALLqueryCIDfull = $RINGALLqueryCID;
|
|
if (length($on_hook_cid_number) > 0)
|
|
{
|
|
if ($on_hook_cid_number =~ /^Y|^YES|^CUSTOMER/)
|
|
{
|
|
$RINGALLqueryCIDfull = "\"$RINGALLqueryCID\" <$phone_number>";
|
|
}
|
|
else
|
|
{
|
|
if ($on_hook_cid_number =~ /\d\d\d\d\d\d/)
|
|
{
|
|
$RINGALLqueryCIDfull = "\"$RINGALLqueryCID\" <$on_hook_cid_number>";
|
|
}
|
|
}
|
|
}
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$RINGALLqueryCID','Exten: $RINGALLexten','Context: default','Channel: $ring_all_DIALstr[$ragp]','Priority: 1','Callerid: $RINGALLqueryCIDfull','Timeout: $commandTEMPon_hook_ring_time','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02168'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "RING-AGENT CALL SENT: |$RINGALLqueryCID|$RINGALLexten|$ragp|$TEMPon_hook_ring_time|$on_hook_cid|$on_hook_cid_number| $channel|$callerid"; &agi_output;}
|
|
}
|
|
$ragp++;
|
|
}
|
|
### END trigger call to all available agents back to agi-VDAD_RINGALL.agi script ###
|
|
}
|
|
else
|
|
{
|
|
if ($drop_timer < 2)
|
|
{$ring_all_timer = ($ring_all_timer - 0.25);}
|
|
else
|
|
{$ring_all_timer = ($ring_all_timer - 1);}
|
|
if ($ring_all_timer < 1)
|
|
{
|
|
$RING_agent=0;
|
|
### clear the ringing hold on the ring agents
|
|
$stmtA = "UPDATE vicidial_live_agents SET ring_callerid='' where ring_callerid='$callerid';";
|
|
$CRHaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02169'; $MEL_aff_rows=$CRHaffected_rows; &mysql_error_logging;
|
|
}
|
|
if ($AGILOG) {$agi_string = "RING-AGENT TIMER: $ring_all_timer|$TEMPon_hook_ring_time|$on_hook_ring_time $channel|$callerid"; &agi_output;}
|
|
}
|
|
|
|
### END ring-agent and ring-all processing ###
|
|
}
|
|
$found_agents=$Faffected_rows;
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$hold_message_counter|$prompt_interval|$Faffected_rows|$found_agents|$moh_delay|$wait_prompt_runs|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;}
|
|
|
|
|
|
### if agent is found, prepare and send call to agent ###
|
|
if ($found_agents > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02063'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
|
|
if ($affected_rows < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip',campaign_id='$channel_group',status='CLOSER',lead_id='$insert_lead_id',uniqueid='$uniqueid',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='CLOSER-$drop_timer',queue_priority='$queue_priority' $adSQL;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02064'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02127'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$auto_call_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$mysql_count|$auto_call_id|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
$now_date_epoch = time();
|
|
|
|
$dataSQL='';
|
|
$dataSS='';
|
|
$stmtA = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$log_campaign' and queuemetrics_phone_environment!='';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsCQPE=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02155'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsCQPE > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$pe_append='';
|
|
if ( ($queuemetrics_pe_phone_append > 0) && (length($aryA[0])>0) )
|
|
{
|
|
@qm_extension = split(/\//,$VDADextension);
|
|
$pe_append = "-$qm_extension[1]";
|
|
}
|
|
$dataSQL = ",data4='$aryA[0]$pe_append'";
|
|
$dataSS = "$aryA[0]$pe_append";
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$sthArowsCQPE|$dataSQL|$stmtA|"; &agi_output;}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id' $dataSQL;";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02065'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$QLabandon=0;
|
|
$stmtB="SELECT count(*) from queue_log where call_id='$YqueryCID' and verb='ABANDON';";
|
|
if ($AGILOG) {$agi_string = "|$stmtB|"; &agi_output;}
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$sthBrowsQLA=$sthB->rows;
|
|
if ($sthBrowsQLA > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$QLabandon = $aryB[0];
|
|
}
|
|
$sthB->finish();
|
|
if ( ($QLabandon > 0) && (length($callerid) > 15) )
|
|
{
|
|
$stmtB = "DELETE FROM queue_log where call_id='$YqueryCID' and verb='ABANDON';";
|
|
if ($AGILOG) {$agi_string = "Removing ABANDON queue_log entries for call $QLabandon|$YqueryCID"; &agi_output;}
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02117'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
$dbhB->disconnect();
|
|
|
|
if ( ($queuemetrics_socket =~ /CONNECT_COMPLETE/) and (length($queuemetrics_socket_url) > 10) )
|
|
{
|
|
if ($queuemetrics_socket_url =~ /--A--/)
|
|
{
|
|
########## FIND vicidial_list lead data ##########
|
|
$stmtA = "SELECT vendor_lead_code,list_id,phone_code,phone_number,title,first_name,middle_initial,last_name,postal_code FROM vicidial_list where lead_id='$insert_lead_id' LIMIT 1;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02196'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$vendor_lead_code = $aryA[0];
|
|
$list_id = $aryA[1];
|
|
$phone_code = $aryA[2];
|
|
$phone_number = $aryA[3];
|
|
$title = $aryA[4];
|
|
$first_name = $aryA[5];
|
|
$middle_initial = $aryA[6];
|
|
$last_name = $aryA[7];
|
|
$postal_code = $aryA[8];
|
|
}
|
|
$sthA->finish();
|
|
|
|
$queuemetrics_socket_url =~ s/^VAR//gi;
|
|
$queuemetrics_socket_url =~ s/--A--lead_id--B--/$insert_lead_id/gi;
|
|
$queuemetrics_socket_url =~ s/--A--vendor_id--B--/$vendor_lead_code/gi;
|
|
$queuemetrics_socket_url =~ s/--A--vendor_lead_code--B--/$vendor_lead_code/gi;
|
|
$queuemetrics_socket_url =~ s/--A--list_id--B--/$list_id/gi;
|
|
$queuemetrics_socket_url =~ s/--A--phone_number--B--/$phone_number/gi;
|
|
$queuemetrics_socket_url =~ s/--A--title--B--/$title/gi;
|
|
$queuemetrics_socket_url =~ s/--A--first_name--B--/$first_name/gi;
|
|
$queuemetrics_socket_url =~ s/--A--middle_initial--B--/$middle_initial/gi;
|
|
$queuemetrics_socket_url =~ s/--A--last_name--B--/$last_name/gi;
|
|
$queuemetrics_socket_url =~ s/--A--postal_code--B--/$postal_code/gi;
|
|
$queuemetrics_socket_url =~ s/ /+/gi;
|
|
$queuemetrics_socket_url =~ s/&/\\&/gi;
|
|
}
|
|
$socket_send_data_begin='?';
|
|
$socket_send_data = "time_id=$now_date_epoch&call_id=$YqueryCID&queue=$channel_group&agent=Agent/$VDADuser&verb=CONNECT&data1=$drop_timer&data2=&data3=&data4=$dataSS";
|
|
if ($queuemetrics_socket_url =~ /\?/)
|
|
{$socket_send_data_begin='&';}
|
|
### send queue_log data to the queuemetrics_socket_url ###
|
|
$compat_url = "$queuemetrics_socket_url$socket_send_data_begin$socket_send_data";
|
|
$compat_url =~ s/ /+/gi;
|
|
$compat_url =~ s/&/\\&/gi;
|
|
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $insert_lead_id;
|
|
$launch .= " --phone_number=" . $phone_number;
|
|
$launch .= " --user=" . $VDADuser;
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --call_id=" . $callerid;
|
|
$launch .= " --list_id=" . $list_id;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --function=QM_SOCKET_SEND";
|
|
$launch .= " --compat_url=" . $compat_url;
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by xfercallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02066'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDXL vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$insert_lead_id' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02067'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|update of vcl table: $insert_lead_id\n|$stmtA|"; &agi_output;}
|
|
|
|
### Grab Server values from the database for the server the agent is on
|
|
$stmtA = "SELECT conf_engine FROM servers where server_ip = '$VDADserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
$conf_engine='';
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$conf_engine = $aryA[0];
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
### format the remote server dialstring to get the call to the overflow agent meetme room
|
|
if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
|
|
{
|
|
$a = leading_zero($1);
|
|
$b = leading_zero($2);
|
|
$c = leading_zero($3);
|
|
$d = leading_zero($4);
|
|
$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
|
|
$RAredDIALstr = "$a$S$b$S$c$S$d$S";
|
|
}
|
|
$alertVDADremDIALstr = "$VDADremDIALstr";
|
|
if ($conf_engine eq "CONFBRIDGE")
|
|
{
|
|
$alertVDADremDIALstr .= "8$VDADconf_exten";
|
|
}
|
|
else
|
|
{
|
|
$alertVDADremDIALstr .= "$dtmf_silent_prefix$VDADconf_exten";
|
|
}
|
|
$VDADremDIALstr .= "$VDADconf_exten";
|
|
|
|
|
|
### BEGIN if did agent log is active, update the user ###
|
|
if ($did_agent_log =~ /Y/)
|
|
{
|
|
$stmtA = "UPDATE vicidial_did_agent_log SET user='$VDADuser' where uniqueid='$uniqueid' and user='VDCL' order by call_date desc limit 1;";
|
|
|
|
if ( ($tables_use_alt_log_db =~ /did_agent_log/i) && (length($alt_log_server_ip)>4) && (length($alt_log_dbname)>0) )
|
|
{
|
|
$dbhD = DBI->connect("DBI:mysql:$alt_log_dbname:$alt_log_server_ip:3306", "$alt_log_login", "$alt_log_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($AGILOG) {$agi_string = "CONNECTED TO ALT-LOG DATABASE: $alt_log_server_ip|$alt_log_dbname|$uniqueid"; &agi_output;}
|
|
|
|
$affected_rowsAL = $dbhD->do($stmtA);
|
|
|
|
$dbhD->disconnect();
|
|
}
|
|
else
|
|
{
|
|
$affected_rowsAL = $dbhA->do($stmtA);
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- DID AGENT LOG UPDATE: |$affected_rowsAL|$stmtA|"; &agi_output;}
|
|
}
|
|
### END if did agent log is active, update the user ###
|
|
|
|
|
|
### if second agent alert is not disabled, then trigger the alert and wait
|
|
$play_second_alert=0;
|
|
$disable_first_alert=0;
|
|
$disable_third_alert=0;
|
|
if ( ($second_alert_trigger =~ /PHONE|LEAD_ID/i) && (length($second_alert_filename)>0) && ($no_delay_call_route !~ /Y/i) && ($VDADextension !~ /^R\//) )
|
|
{
|
|
$second_alert_containerSQL="and campaign_id='$channel_group'";
|
|
if ( (length($second_alert_container)>0) && ($second_alert_container !~ /^DISABLED$/i) )
|
|
{
|
|
$second_alert_container_entry='';
|
|
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$second_alert_container';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02273'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL 2nd alert container: |$sthArows|$stmtA|"; &agi_output;}
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$second_alert_container_entry = $aryA[0];
|
|
$second_alert_container_entry =~ s/\n/','/gi;
|
|
$second_alert_container_entry =~ s/\r|\t| |''|,$|^,//gi;
|
|
$second_alert_container_entry =~ s/,,/,/gi;
|
|
$second_alert_container_entry =~ s/,''//gi;
|
|
$second_alert_container_entry =~ s/','$//gi;
|
|
if (length($second_alert_container_entry) > 0)
|
|
{$second_alert_containerSQL = "and campaign_id IN('$second_alert_container_entry')";}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$VCL_count=0;
|
|
$second_alert_trigger_seconds =~ s/\D//gi;
|
|
if (length($second_alert_trigger_seconds) < 1) {$second_alert_trigger_seconds=0;}
|
|
$dropSQL='';
|
|
$drop_statuses='';
|
|
if ($second_alert_trigger =~ /TO|TIMEOUT/i) {$drop_statuses .= "TIMEOT|";}
|
|
if ($second_alert_trigger =~ /NQ/i) {$drop_statuses .= "NANQUE|IQNANQ|";}
|
|
if ($second_alert_trigger =~ /HT/i) {$drop_statuses .= "HOLDTO|";}
|
|
if ($second_alert_trigger =~ /WT/i) {$drop_statuses .= "WAITTO|";}
|
|
if (length($drop_statuses) > 1)
|
|
{
|
|
$drop_statuses =~ s/\|/','/gi;
|
|
$drop_statuses =~ s/','$//gi;
|
|
$dropSQL="and status IN('$drop_statuses')";
|
|
}
|
|
$searchSQL="lead_id='$insert_lead_id'";
|
|
if ($second_alert_trigger =~ /PHONE/i)
|
|
{$searchSQL="phone_number='$phone_number'";}
|
|
$stmtA = "SELECT count(*) FROM vicidial_closer_log where $searchSQL $second_alert_containerSQL and call_date >= NOW()-INTERVAL $second_alert_trigger_seconds SECOND $dropSQL;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsMIC=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02274'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsMIC > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VCL_count = $aryA[0];
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- VDCL 2nd alert check: |$VCL_count|$stmtA|"; &agi_output;}
|
|
|
|
if ( ($VCL_count > 1) || ( (length($dropSQL) > 5) && ($VCL_count > 0) ) )
|
|
{
|
|
$play_second_alert=1;
|
|
if ($second_alert_only =~ /ENABLED/i)
|
|
{
|
|
$disable_first_alert=1;
|
|
$disable_third_alert=1;
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- VDCL 2nd agent alert triggered: |$play_second_alert|disable first alert: $disable_first_alert|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
|
|
### if third agent alert is not disabled, then trigger the alert and wait
|
|
$play_third_alert=0;
|
|
$disable_first_alert=0;
|
|
$disable_second_alert=0;
|
|
if ( ($third_alert_trigger =~ /PHONE|LEAD_ID/i) && (length($third_alert_filename)>0) && ($no_delay_call_route !~ /Y/i) && ($VDADextension !~ /^R\//) )
|
|
{
|
|
$third_alert_containerSQL="and campaign_id='$channel_group'";
|
|
if ( (length($third_alert_container)>0) && ($third_alert_container !~ /^DISABLED$/i) )
|
|
{
|
|
$third_alert_container_entry='';
|
|
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id='$third_alert_container';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02273'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL 3rd alert container: |$sthArows|$stmtA|"; &agi_output;}
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$third_alert_container_entry = $aryA[0];
|
|
$third_alert_container_entry =~ s/\n/','/gi;
|
|
$third_alert_container_entry =~ s/\r|\t| |''|,$|^,//gi;
|
|
$third_alert_container_entry =~ s/,,/,/gi;
|
|
$third_alert_container_entry =~ s/,''//gi;
|
|
$third_alert_container_entry =~ s/','$//gi;
|
|
if (length($third_alert_container_entry) > 0)
|
|
{$third_alert_containerSQL = "and campaign_id IN('$third_alert_container_entry')";}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$VCL_count=0;
|
|
$third_alert_trigger_seconds =~ s/\D//gi;
|
|
if (length($third_alert_trigger_seconds) < 1) {$third_alert_trigger_seconds=0;}
|
|
$dropSQL='';
|
|
$drop_statuses='';
|
|
if ($third_alert_trigger =~ /TO|TIMEOUT/i) {$drop_statuses .= "TIMEOT|";}
|
|
if ($third_alert_trigger =~ /NQ/i) {$drop_statuses .= "NANQUE|IQNANQ|";}
|
|
if ($third_alert_trigger =~ /HT/i) {$drop_statuses .= "HOLDTO|";}
|
|
if ($third_alert_trigger =~ /WT/i) {$drop_statuses .= "WAITTO|";}
|
|
if (length($drop_statuses) > 1)
|
|
{
|
|
$drop_statuses =~ s/\|/','/gi;
|
|
$drop_statuses =~ s/','$//gi;
|
|
$dropSQL="and status IN('$drop_statuses')";
|
|
}
|
|
$searchSQL="lead_id='$insert_lead_id'";
|
|
if ($third_alert_trigger =~ /PHONE/i)
|
|
{$searchSQL="phone_number='$phone_number'";}
|
|
$stmtA = "SELECT count(*) FROM vicidial_closer_log where $searchSQL $third_alert_containerSQL and call_date >= NOW()-INTERVAL $third_alert_trigger_seconds SECOND $dropSQL;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsMIC=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02274'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsMIC > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VCL_count = $aryA[0];
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- VDCL 3rd alert check: |$VCL_count|$stmtA|"; &agi_output;}
|
|
|
|
if ( ($VCL_count > 1) || ( (length($dropSQL) > 5) && ($VCL_count > 0) ) )
|
|
{
|
|
$play_third_alert=1;
|
|
if ($third_alert_only =~ /ENABLED/i)
|
|
{
|
|
$disable_first_alert=1;
|
|
$disable_second_alert=1;
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- VDCL 3rd agent alert triggered: |$play_third_alert|disable first alert: $disable_first_alert|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
|
|
### if agent alert exten is not disabled, then trigger the alert and wait
|
|
if ( ($agent_alert_exten !~ /^X$/i) && (length($agent_alert_exten)>0) && ($no_delay_call_route !~ /Y/i) && ($VDADextension !~ /^R\//) && ($disable_first_alert < 1) )
|
|
{
|
|
if ($agent_alert_exten =~ /^8304$/)
|
|
{$agent_alert_exten = 'ding';}
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
$alertCIDstring = "\"$agent_alert_exten\" <$agent_alert_exten>";
|
|
|
|
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VHqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $alertCIDstring','Timeout: 10','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02068'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL agent alert: |$VHqueryCID|$alertVDADremDIALstr|$agent_alert_exten|$alertCIDstring|$channel|insert to vicidial_manager"; &agi_output;}
|
|
|
|
usleep(1 * $agent_alert_delay * 1000);
|
|
}
|
|
|
|
|
|
# if second alert is to be played, play it now
|
|
if ( ($play_second_alert > 0) && ($disable_second_alert < 1) )
|
|
{
|
|
$VSqueryCID = "VS$CIDdate$VDADconf_exten";
|
|
$alertCIDstring = "\"$second_alert_filename\" <$second_alert_filename>";
|
|
|
|
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VSqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $alertCIDstring','Timeout: 10','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02275'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL 2nd agent alert: |$VCL_count|$VSqueryCID|$alertVDADremDIALstr|$agent_alert_exten|$alertCIDstring|$channel|insert to vicidial_manager"; &agi_output;}
|
|
|
|
$second_alert_delay =~ s/\D//gi;
|
|
if (length($second_alert_delay) < 1) {$second_alert_delay=1;}
|
|
usleep(1 * $second_alert_delay * 1000);
|
|
}
|
|
|
|
# If both 2nd and 3rd alerts trigger and set to ONLY, only play the 3rd alert
|
|
if ( ($disable_second_alert > 0) && ($disable_third_alert > 0) )
|
|
{$disable_third_alert=0;}
|
|
|
|
# if third alert is to be played, play it now
|
|
if ( ($play_third_alert > 0) && ($disable_third_alert < 1) )
|
|
{
|
|
$VSqueryCID = "VS$CIDdate$VDADconf_exten";
|
|
$alertCIDstring = "\"$third_alert_filename\" <$third_alert_filename>";
|
|
|
|
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VDADserver_ip','','Originate','$VSqueryCID','Exten: 83047777777777','Context: vicidial-auto','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $alertCIDstring','Timeout: 10','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02275'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL 2nd agent alert: |$VCL_count|$VSqueryCID|$alertVDADremDIALstr|$agent_alert_exten|$alertCIDstring|$channel|insert to vicidial_manager"; &agi_output;}
|
|
|
|
$third_alert_delay =~ s/\D//gi;
|
|
if (length($third_alert_delay) < 1) {$third_alert_delay=1;}
|
|
usleep(1 * $third_alert_delay * 1000);
|
|
}
|
|
|
|
|
|
if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADremDIALstr"; &agi_output;}
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
if ($SSabandon_check_queue > 0)
|
|
{
|
|
### check for ACTIVE vicidial_abandon_check_queue records and set to CONNECTED if they exist
|
|
$stmtA = "UPDATE vicidial_abandon_check_queue SET check_status='CONNECTED' where lead_id = '$insert_lead_id' and check_status IN('NEW','QUEUE','PROCESSING') and abandon_time > \"$timeTWENTYFOURhoursAGO\" order by abandon_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02068'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VACQ connected 1: |$insert_lead_id|$affected_rows|$stmtA"; &agi_output;}
|
|
|
|
if ($affected_rows < 1)
|
|
{
|
|
### check for INACTIVE vicidial_abandon_check_queue records and set to CONNECTED if they exist
|
|
$stmtA = "UPDATE vicidial_abandon_check_queue SET check_status='CONNECTED' where lead_id = '$insert_lead_id' and check_status IN('COMPLETE','REJECT','CONNECTED') and abandon_time > \"$timeTWENTYFOURhoursAGO\" order by abandon_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02068'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VACQ connected 2: |$insert_lead_id|$affected_rows|$stmtA"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
### gather user details for max calls and filtered settings
|
|
$max_inbound_calls=0;
|
|
$VU_inbound_credits=-1;
|
|
$stmtA = "SELECT max_inbound_calls,max_inbound_filter_enabled,max_inbound_filter_ingroups,inbound_credits FROM vicidial_users where user='$VDADuser';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsMIC=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02199'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsMIC > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VU_max_inbound_calls = $aryA[0];
|
|
$VU_max_inbound_filter_enabled = $aryA[1];
|
|
$VU_max_inbound_filter_ingroups = $aryA[2];
|
|
$VU_inbound_credits = $aryA[3];
|
|
if ( ($VU_inbound_credits >= 1) && ($SSinbound_credits > 0) )
|
|
{
|
|
$VU_inbound_credits = ($VU_inbound_credits - 1);
|
|
$stmtA = "UPDATE vicidial_users SET inbound_credits='$VU_inbound_credits' WHERE user='$VDADuser';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02264'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VU inbound calls credits: |$VU_inbound_credits|$SSinbound_credits|$VDADuser|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
### update calls_today for vicidial_live_inbound_agents ###
|
|
$calls_today_filteredSQL='';
|
|
$stmtA = "SELECT calls_today,calls_today_filtered,daily_limit from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02069'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$calls_today = $aryA[0];
|
|
$calls_today_filtered = $aryA[1];
|
|
$calls_today++;
|
|
$daily_limit = $aryA[2];
|
|
# if ($VU_max_inbound_filter_enabled > 0)
|
|
# {
|
|
# $VU_max_inbound_filter_ingroupsTEST = ",$VU_max_inbound_filter_ingroups,";
|
|
# if ($VU_max_inbound_filter_ingroups !~ /,$channel_group,/)
|
|
# {
|
|
# $calls_today_filtered++;
|
|
# $calls_today_filteredSQL = ",calls_today_filtered='$calls_today_filtered'";
|
|
# }
|
|
# }
|
|
# else
|
|
# {
|
|
# $calls_today_filtered++;
|
|
# $calls_today_filteredSQL = ",calls_today_filtered='$calls_today_filtered'";
|
|
# }
|
|
}
|
|
else
|
|
{
|
|
$calls_today = 1;
|
|
$calls_today_filtered = 1;
|
|
$daily_limit = -1;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($sthArows > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today',last_call_time=NOW() $calls_today_filteredSQL WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02070'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' $calls_today_filteredSQL WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02071'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$calls_today_filtered|$VDADuser|$channel_group|"; &agi_output;}
|
|
}
|
|
|
|
##### BEGIN check for user max inbound calls #####
|
|
$stmtA = "SELECT max_inbound_calls,max_inbound_calls_outcome FROM vicidial_campaigns where campaign_id='$log_campaign';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsMIC=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02208'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsMIC > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CP_max_inbound_calls = $aryA[0];
|
|
$max_inbound_calls_outcome = $aryA[1];
|
|
}
|
|
|
|
### Check for inbound max calls daily limit
|
|
$max_inbound_triggered=0;
|
|
$inbound_credits_triggered=0;
|
|
$user_ingroup_limit_triggered=0;
|
|
if ( ($VU_max_inbound_calls > 0) || ($CP_max_inbound_calls > 0) )
|
|
{
|
|
$max_inbound_calls = $CP_max_inbound_calls;
|
|
if ($VU_max_inbound_calls > 0)
|
|
{
|
|
$max_inbound_calls = $VU_max_inbound_calls;
|
|
}
|
|
$max_inbound_count=0;
|
|
$stmtA = "SELECT sum(calls_today),sum(calls_today_filtered) FROM vicidial_inbound_group_agents where user='$VDADuser' and group_type='C';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsVIGA=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02200'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsVIGA > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$max_inbound_count = $aryA[0];
|
|
if ($VU_max_inbound_filter_enabled > 0)
|
|
{
|
|
$max_inbound_count = $aryA[1];
|
|
}
|
|
}
|
|
if ($max_inbound_count >= $max_inbound_calls)
|
|
{
|
|
$max_inbound_triggered++;
|
|
$outbound_autodial='0';
|
|
$RAWcloser_campaigns='';
|
|
$RAWcampaign_id='';
|
|
$stmtA = "SELECT outbound_autodial,closer_campaigns,campaign_id FROM vicidial_live_agents where user='$VDADuser';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsVLA=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02201'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsVLA > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($aryA[0] =~ /Y/)
|
|
{$outbound_autodial = '1';}
|
|
$closer_campaigns = $aryA[1];
|
|
$RAWcloser_campaigns = $aryA[1];
|
|
$RAWcampaign_id = $aryA[2];
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set external_ingroups=' -',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser';";
|
|
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser';";
|
|
|
|
if ($max_inbound_calls_outcome =~ /ALLOW_AGENTDIRECT/)
|
|
{
|
|
$closer_campaigns =~ s/^ | -$//gi;
|
|
@ADcloser_campaignsARY = split(/ /,$closer_campaigns);
|
|
$ADcloser_campaignsARYct = scalar(@ADcloser_campaignsARY);
|
|
$ADc=0;
|
|
$ADcloser_campaigns='';
|
|
while ($ADc < $ADcloser_campaignsARYct)
|
|
{
|
|
if ($ADcloser_campaignsARY[$ADc] =~ /AGENTDIRECT/i)
|
|
{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
|
|
$ADc++;
|
|
}
|
|
if (length($ADcloser_campaigns) > 3)
|
|
{$ADcloser_campaigns = " ".$ADcloser_campaigns."-";}
|
|
else
|
|
{$ADcloser_campaigns = " -";}
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser';";
|
|
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser' and group_id NOT LIKE\"%AGENTDIRECT%\";";
|
|
}
|
|
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02202'; $MEL_aff_rows=$affected_rowsA; &mysql_error_logging;
|
|
|
|
$affected_rowsB = $dbhA->do($stmtB);
|
|
$dbhP=$dbhA; $mysql_count='02203'; $MEL_aff_rows=$affected_rowsB; &mysql_error_logging;
|
|
|
|
$stmtC = "INSERT INTO vicidial_max_inbound_cache SET user='$VDADuser', campaign_id='$RAWcampaign_id', event_date=NOW(), blended='$outbound_autodial', closer_campaigns='$RAWcloser_campaigns', max_inbound_count='$max_inbound_calls', call_count_today='$max_inbound_count', status='NEW', notes='AIA';";
|
|
$affected_rowsC = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $mysql_count='02308'; $MEL_aff_rows=$affected_rowsC; &mysql_error_logging;
|
|
|
|
$SQL_log = "$stmtA|$stmtB|$stmtC";
|
|
$SQL_log =~ s/'|%//gi;
|
|
$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='MAX IN CALLS MODIFY USER', event_sql='$SQL_log', event_notes='|$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|IC|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|';";
|
|
$affected_rows = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $mysql_count='02204'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- MAX INBOUND AGENT CALLS TRIGGER: |$max_inbound_count|$max_inbound_calls|$VDADuser|$callerid|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|"; &agi_output;}
|
|
}
|
|
}
|
|
if ($max_inbound_triggered < 1)
|
|
{
|
|
### Check for inbound calls credits available, if feature enabled
|
|
if ( ($VU_inbound_credits < 1) && ($VU_inbound_credits >= 0) && ($SSinbound_credits > 0) )
|
|
{
|
|
$inbound_credits_triggered++;
|
|
$outbound_autodial='0';
|
|
$stmtA = "SELECT outbound_autodial,closer_campaigns FROM vicidial_live_agents where user='$VDADuser';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsVLA=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02265'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsVLA > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($aryA[0] =~ /Y/)
|
|
{$outbound_autodial = '1';}
|
|
$closer_campaigns = $aryA[1];
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set external_ingroups=' -',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
|
|
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser';";
|
|
|
|
if ($max_inbound_calls_outcome =~ /ALLOW_AGENTDIRECT/)
|
|
{
|
|
$closer_campaigns =~ s/^ | -$//gi;
|
|
@ADcloser_campaignsARY = split(/ /,$closer_campaigns);
|
|
$ADcloser_campaignsARYct = scalar(@ADcloser_campaignsARY);
|
|
$ADc=0;
|
|
$ADcloser_campaigns='';
|
|
while ($ADc < $ADcloser_campaignsARYct)
|
|
{
|
|
if ($ADcloser_campaignsARY[$ADc] =~ /AGENTDIRECT/i)
|
|
{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
|
|
$ADc++;
|
|
}
|
|
if (length($ADcloser_campaigns) > 3)
|
|
{$ADcloser_campaigns = " ".$ADcloser_campaigns."-";}
|
|
else
|
|
{$ADcloser_campaigns = " -";}
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
|
|
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser' and group_id NOT LIKE\"%AGENTDIRECT%\";";
|
|
}
|
|
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02266'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$affected_rows = $dbhA->do($stmtB);
|
|
$dbhP=$dbhA; $mysql_count='02267'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$SQL_log = "$stmtA|$stmtB";
|
|
$SQL_log =~ s/'|%//gi;
|
|
$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='INBOUND CREDITS MODIFY USER', event_sql='$SQL_log', event_notes='|$VU_inbound_credits|$VDADuser|$callerid|IC|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|';";
|
|
$affected_rows = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $mysql_count='02204'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- INBOUND CALLS CREDITS TRIGGER: |$VU_inbound_credits|$VDADuser|$callerid|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|"; &agi_output;}
|
|
}
|
|
}
|
|
# check for per-user & per-in-group daily limits, if max-inbound and inbound-credits not triggered
|
|
if ( ($calls_today >= $daily_limit) && ($daily_limit >= 0) && ($max_inbound_triggered < 1) && ($inbound_credits_triggered < 1) )
|
|
{
|
|
$user_ingroup_limit_triggered++;
|
|
$outbound_autodial='0';
|
|
$stmtA = "SELECT outbound_autodial,closer_campaigns FROM vicidial_live_agents where user='$VDADuser';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsVLA=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02309'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArowsVLA > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($aryA[0] =~ /Y/)
|
|
{$outbound_autodial = '1';}
|
|
$closer_campaigns = $aryA[1];
|
|
}
|
|
|
|
$closer_campaigns =~ s/^ | -$//gi;
|
|
@ADcloser_campaignsARY = split(/ /,$closer_campaigns);
|
|
$ADcloser_campaignsARYct = scalar(@ADcloser_campaignsARY);
|
|
$ADc=0;
|
|
$ADcloser_campaigns='';
|
|
while ($ADc < $ADcloser_campaignsARYct)
|
|
{
|
|
if ($ADcloser_campaignsARY[$ADc] !~ /^$channel_group$/i)
|
|
{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
|
|
$ADc++;
|
|
}
|
|
if (length($ADcloser_campaigns) > 3)
|
|
{$ADcloser_campaigns = " ".$ADcloser_campaigns."-";}
|
|
else
|
|
{$ADcloser_campaigns = " -";}
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$VDADuser'";
|
|
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$VDADuser' and group_id='$channel_group';";
|
|
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02310'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$affected_rows = $dbhA->do($stmtB);
|
|
$dbhP=$dbhA; $mysql_count='02311'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$SQL_log = "$stmtA|$stmtB";
|
|
$SQL_log =~ s/'|%//gi;
|
|
$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$VDADuser', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$VDADuser', event_code='DAILY LIMIT MODIFY USER', event_sql='$SQL_log', event_notes='|$calls_today >= $daily_limit|$VDADuser|$channel_group|$callerid|IC|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|';";
|
|
$affected_rows = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $mysql_count='02204'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- INBOUND AGENT DAILY LIMIT TRIGGER: |$calls_today >= $daily_limit|$VDADuser|$channel_group|$callerid|$max_inbound_calls_outcome|$closer_campaigns|$ADcloser_campaignsARYct|"; &agi_output;}
|
|
}
|
|
##### END check for user max inbound calls, inbound credits and user/in-group daily limits #####
|
|
|
|
|
|
&trigger_transfer_process;
|
|
|
|
if ($no_delay_call_route !~ /Y/i)
|
|
{usleep(1*500*1000);}
|
|
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
### BEGIN REMOTE AGENT SECTION
|
|
if ( ($VDADextension =~ /^R\//) && (length($AGENTextension) < 2) )
|
|
{
|
|
$extension_campaign_id='';
|
|
### set the callerid to the ACQS value(calleridname)
|
|
## use these two lines for Asterisk 1.2 tree
|
|
$newcallerid = "\"$callerid <$phone_number>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
## use these two lines for Asterisk 1.0 tree
|
|
# print "SET CALLERID \"$calleridname\" <0000000000>\n";
|
|
# print "SET CALLERIDNAME \"$calleridname\"\n";
|
|
### custom change to allow exten to be sent as phone*vendor_id
|
|
if ($VDADremDIALstr =~ /888888888888/)
|
|
{
|
|
$VDADremDIALstr = "$RAredDIALstr$phone_number$S$vendor_id";
|
|
}
|
|
|
|
if (length($ra_user) > 0)
|
|
{
|
|
$extension_group='';
|
|
$stmtA = "SELECT extension_group,extension_group_order,campaign_id FROM vicidial_remote_agents where user_start='$ra_user';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='01134'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$extension_group = $aryA[0];
|
|
$extension_group_order = $aryA[1];
|
|
$extension_campaign_id = $aryA[2];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### BEGIN check for did remote agent extension override ###
|
|
$DRAE_did_id='';
|
|
$DRAE_extension='';
|
|
if ($did_ra_extensions_enabled > 0)
|
|
{
|
|
$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02184'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DRAE_did_id = $aryA[0];
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|"; &agi_output;}
|
|
|
|
$stmtA = "SELECT extension FROM vicidial_did_ra_extensions where did_id='$DRAE_did_id' and user_start IN('$ra_user','---ALL---') and active='Y' order by call_count_today limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02185'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DRAE_extension = $aryA[0];
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- DRAE EXTENSION FOUND : |$DRAE_extension|$ra_user|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_did_ra_extensions set call_count_today=(call_count_today + 1) where extension='$DRAE_extension' and did_id='$DRAE_did_id' and user_start IN('$ra_user','---ALL---') limit 1;";
|
|
$DRAEaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02186'; $MEL_aff_rows=$DRAEaffected_rows; &mysql_error_logging;
|
|
|
|
$VDADconf_exten = $DRAE_extension;
|
|
}
|
|
}
|
|
}
|
|
### END check for did remote agent extension override ###
|
|
|
|
if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) and (length($DRAE_extension) < 1) )
|
|
{
|
|
$extension_group_orderSQL = 'order by last_call_time';
|
|
if ($extension_group_order =~ /RANK/)
|
|
{$extension_group_orderSQL = 'order by rank desc, last_call_time';}
|
|
if ($extension_group_order =~ /CALL_COUNT/)
|
|
{$extension_group_orderSQL = 'order by call_count_today, last_call_time';}
|
|
$stmtA = "UPDATE vicidial_extension_groups set last_callerid='$callerid',last_call_time=NOW(),call_count_today=(call_count_today + 1) where extension_group_id='$extension_group' and ( (campaign_groups='') or (campaign_groups LIKE \"%|$channel_group|%\") ) $extension_group_orderSQL limit 1;";
|
|
$VEGaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01135'; $MEL_aff_rows=$VEGaffected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN GROUP : |$VEGaffected_rows|update of veg table: $callerid\n|$stmtA|"; &agi_output;}
|
|
if ($VEGaffected_rows > 0)
|
|
{
|
|
$stmtA = "SELECT extension,extension_id,call_count_today FROM vicidial_extension_groups where last_callerid='$callerid' order by last_call_time desc limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='01136'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDADconf_exten = $aryA[0];
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN SET : |$VDADconf_exten|$aryA[1]|$aryA[2]|"; &agi_output;}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
}
|
|
}
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
|
|
$VDADremDIALstr = "$RAredDIALstr$VDADconf_exten";
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set ra_extension='$VDADremDIALstr' where extension='$VDADextension' and ra_user='$ra_user';";
|
|
$rVLAaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01142'; $MEL_aff_rows=$rVLAaffected_rows; &mysql_error_logging;
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set extension='$VDADremDIALstr' where callerid='$callerid';";
|
|
$rVACaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01143'; $MEL_aff_rows=$rVACaffected_rows; &mysql_error_logging;
|
|
|
|
$stmtA = "INSERT INTO vicidial_remote_agent_log set callerid='$callerid',uniqueid='$uniqueid',ra_user='$ra_user',user='$VDADuser',call_time=NOW(),extension='$VDADconf_exten',lead_id='$insert_lead_id',phone_number='$phone_number',campaign_id='$channel_group',processed='N';";
|
|
$RALaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01138'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$phone_number\>\n|$stmtA|"; &agi_output;}
|
|
|
|
|
|
### get the recording settings for the campaign that this remote agent is logged into
|
|
if ( (length($extension_campaign_id) > 0) && ( ($ingroup_recording_override =~ /DISABLED/) || (length($campaign_rec_filename) < 8) ) )
|
|
{
|
|
$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$extension_campaign_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='01170'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$ingroup_recording_override = $aryA[0];
|
|
$campaign_rec_filename = $aryA[1];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
### look for the recording settings for the start user of this remote agent
|
|
if (length($ra_user) > 0)
|
|
{
|
|
$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$ra_user';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArowsVUrec=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='01171'; $MEL_aff_rows=$sthArowsVUrec; &mysql_error_logging;
|
|
if ($sthArowsVUrec > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($aryA[0] !~ /DISABLED/)
|
|
{$ingroup_recording_override = $aryA[0];}
|
|
if ($aryA[1] < 1)
|
|
{$ingroup_recording_override = 'NONE';}
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
### if recording is enabled then start recording on this call before sending to a remote agent
|
|
if ($ingroup_recording_override =~ /ALLCALLS|ALLFORCE/)
|
|
{
|
|
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$insert_lead_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='01172'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$vendor_lead_code = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
# get date/time
|
|
&get_date_time;
|
|
$campaign_rec_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$campaign_rec_filename =~ s/INGROUP/$channel_group/gi;
|
|
$campaign_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
|
|
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
|
|
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$campaign_rec_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$campaign_rec_filename =~ s/CALLID/$callerid/gi;
|
|
$campaign_rec_filename =~ s/\"|\'//gi;
|
|
|
|
if ( ($stereo_recording =~ /CUSTOMER|BOTH/i) && ($conf_engine eq "CONFBRIDGE") && ($SSstereo_recording > 0) )
|
|
{
|
|
# do nothing can't record more than 1 stream on the same channel, stereo call recording processing is right below this section
|
|
}
|
|
else
|
|
{
|
|
%ast_ver_str = parse_asterisk_version($asterisk_version);
|
|
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
|
|
{
|
|
$retval = $AGI->exec("Monitor wav|$PATHmonitor/MIX/$campaign_rec_filename");
|
|
}
|
|
else
|
|
{
|
|
if ( ($ast_ver_str{major} > 20) || ($SSrecording_dtmf_muting > 0) )
|
|
{
|
|
# Deprecation of "Monitor" application after Asterisk 20
|
|
$retval = $AGI->exec("MixMonitor",",r($PATHmonitor/MIX/$campaign_rec_filename-in.wav)t($PATHmonitor/MIX/$campaign_rec_filename-out.wav)");
|
|
}
|
|
else
|
|
{
|
|
$retval = $AGI->exec("Monitor","wav,$PATHmonitor/MIX/$campaign_rec_filename");
|
|
}
|
|
}
|
|
}
|
|
|
|
### insert record into recording_log table ###
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$insert_lead_id','$VDADuser','$campaign_rec_filename','$insert_close_id');";
|
|
$RLRAaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01173'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02213'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($campaign_rec_filename =~ /RECID/)
|
|
{
|
|
$campaign_rec_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$campaign_rec_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02214'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','MONO_LEGACY_REMOTE','$VARserver_ip','$now_date','$channel','$campaign_rec_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01312'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$retval|$RLRAaffected_rows|$campaign_rec_filename|$recording_id|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
### BEGIN stereo call recording for ALLCALLS/ALLFORCE and for all parallel stereo recording in-groups ###
|
|
if ( ($stereo_recording =~ /CUSTOMER|BOTH/i) && ($conf_engine eq "CONFBRIDGE") && ($SSstereo_recording > 0) )
|
|
{
|
|
&get_date_time;
|
|
$stereo_rec_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$stereo_rec_filename =~ s/INGROUP/$channel_group/gi;
|
|
$stereo_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$stereo_rec_filename =~ s/FULLDATE/$recdate/gi;
|
|
$stereo_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$stereo_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$stereo_rec_filename =~ s/AGENT/$VDADuser/gi;
|
|
$stereo_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$stereo_rec_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$stereo_rec_filename =~ s/CALLID/$callerid/gi;
|
|
$stereo_rec_filename =~ s/\"|\'//gi;
|
|
|
|
$PATHmonitorT = $PATHmonitorS;
|
|
if ( ($SSstereo_parallel_recording > 0) && ($stereo_parallel_recording =~ /CUSTOMER|FULL/) )
|
|
{
|
|
$PATHmonitorT = $PATHmonitorP;
|
|
|
|
### insert record into recording_log_parallel table ###
|
|
$stmtA = "INSERT INTO recording_log_parallel (channel,server_ip,extension,start_time,length_in_sec,filename,lead_id,user,vicidial_id,recording_status) values('$channel','$VARserver_ip','','$now_date','0','PL$stereo_rec_filename','$insert_lead_id','$VDADuser','$insert_close_id','START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01313'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02314'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$parallel_recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### start the parallel recording
|
|
$retval_stop = $AGI->exec("StopMixMonitor","");
|
|
$retval = $AGI->exec("MixMonitor",",r($PATHmonitorT/PL$stereo_rec_filename-out.wav)t($PATHmonitorT/PL$stereo_rec_filename-in.wav)");
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE PARALLEL STEREO STARTED: |$retval|$retval_stop|$SRaffected_rows|$parallel_recording_id|$stmtA|"; &agi_output;}
|
|
|
|
if ($stereo_parallel_recording =~ /CUSTOMER-ONLY/)
|
|
{
|
|
$temp_parallel_rec_co_filename = "CO".$stereo_rec_filename;
|
|
if (length($parallel_rec_co_filename) > 0)
|
|
{
|
|
$temp_parallel_rec_co_filename = $parallel_rec_co_filename;
|
|
$temp_parallel_rec_co_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$temp_parallel_rec_co_filename =~ s/INGROUP/$channel_group/gi;
|
|
$temp_parallel_rec_co_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$temp_parallel_rec_co_filename =~ s/FULLDATE/$recdate/gi;
|
|
$temp_parallel_rec_co_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$temp_parallel_rec_co_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$temp_parallel_rec_co_filename =~ s/AGENT/$VDADuser/gi;
|
|
$temp_parallel_rec_co_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$temp_parallel_rec_co_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$temp_parallel_rec_co_filename =~ s/CALLID/$callerid/gi;
|
|
$temp_parallel_rec_co_filename =~ s/\"|\'//gi;
|
|
}
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPCOR','$now_date','$now_date_epoch','$temp_parallel_rec_co_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02315'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02316'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_co_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_co_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_co_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02317'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_co_filename','$insert_lead_id','$channel_group STEREO_PARALLEL CUSTOMER-ONLY REMOTE $stereo_recording','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01318'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL CUSTOMER-ONLY REMOTE','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_co_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01319'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE PARALLEL CO STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($stereo_parallel_recording =~ /CUSTOMER-MUTED/)
|
|
{
|
|
$temp_parallel_rec_cm_filename = "CM".$stereo_rec_filename;
|
|
if (length($parallel_rec_cm_filename) > 0)
|
|
{
|
|
$temp_parallel_rec_cm_filename = $parallel_rec_cm_filename;
|
|
$temp_parallel_rec_cm_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/INGROUP/$channel_group/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/FULLDATE/$recdate/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/AGENT/$VDADuser/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/CALLID/$callerid/gi;
|
|
$temp_parallel_rec_cm_filename =~ s/\"|\'//gi;
|
|
}
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPCMR','$now_date','$now_date_epoch','$temp_parallel_rec_cm_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02320'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02321'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_cm_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_cm_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_cm_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02322'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_cm_filename','$insert_lead_id','$channel_group STEREO_PARALLEL CUSTOMER-MUTED REMOTE $stereo_recording','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01323'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL CUSTOMER-MUTED REMOTE','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_cm_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01324'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE PARALLEL CM STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($stereo_parallel_recording =~ /FULL-RECORDING/)
|
|
{
|
|
$temp_parallel_rec_fr_filename = "FR".$stereo_rec_filename;
|
|
if (length($parallel_rec_fr_filename) > 0)
|
|
{
|
|
$temp_parallel_rec_fr_filename = $parallel_rec_fr_filename;
|
|
$temp_parallel_rec_fr_filename =~ s/CAMPAIGN/$log_campaign/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/INGROUP/$channel_group/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/CUSTPHONE/$phone_number/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/FULLDATE/$recdate/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/AGENT/$VDADuser/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/LEADID/$insert_lead_id/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/CALLID/$callerid/gi;
|
|
$temp_parallel_rec_fr_filename =~ s/\"|\'//gi;
|
|
}
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPFRR','$now_date','$now_date_epoch','$temp_parallel_rec_fr_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02325'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02326'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_fr_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_fr_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_fr_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02327'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_fr_filename','$insert_lead_id','$channel_group STEREO_PARALLEL FULL-RECORDING REMOTE $stereo_recording','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01328'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL FULL-RECORDING REMOTE','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_fr_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01329'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE PARALLEL FR STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
# insert logs for agent-controlled stereo call recordings while parallel recordings are enabled
|
|
if ($stereo_recording_agent =~ /ALLCALLS|ALLFORCE/)
|
|
{
|
|
$temp_parallel_rec_ag_filename = $stereo_rec_filename;
|
|
### insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','SPACR','$now_date','$now_date_epoch','$temp_parallel_rec_ag_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02330'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02331'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($temp_parallel_rec_ag_filename =~ /RECID/)
|
|
{
|
|
$temp_parallel_rec_ag_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$temp_parallel_rec_ag_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02332'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,parallel_recording_id,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$temp_parallel_rec_ag_filename','$insert_lead_id','$channel_group STEREO_PARALLEL AGENT-CONTROLLED REMOTE $stereo_recording $stereo_recording_agent','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','$parallel_recording_id','PARALLEL START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01333'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO_PARALLEL AGENT-CONTROLLED REMOTE','$VARserver_ip','$now_date','$channel','$temp_parallel_rec_ag_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01334'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE PARALLEL AG STEREO RECORDING LOG INSERT : |$SRaffected_rows|$recording_id|$parallel_recording_id|$affected_rowsB|$rLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
## Start NON-parallel stereo call recording ##
|
|
if ($stereo_recording_agent =~ /ALLCALLS|ALLFORCE/)
|
|
{
|
|
$rl_exten='SACRBC';
|
|
if ($stereo_recording =~ /CUSTOMER_ONLY/i)
|
|
{$rl_exten='SACRCO';}
|
|
if ($stereo_recording =~ /CUSTOMER_MUTE/i)
|
|
{$rl_exten='SACRCM';}
|
|
|
|
# insert a record into the recording_log table
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,filename,lead_id,user,vicidial_id) values('$channel','$VARserver_ip','$rl_exten','$now_date','$now_date_epoch','$stereo_rec_filename','$insert_lead_id','$VDADuser','$insert_close_id')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02335'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02336'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($stereo_rec_filename =~ /RECID/)
|
|
{
|
|
$stereo_rec_filename =~ s/RECID/$recording_id/gi;
|
|
|
|
$stmtA = "UPDATE recording_log SET filename='$stereo_rec_filename' where recording_id='$recording_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02337'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
$retval_stop = $AGI->exec("StopMixMonitor","");
|
|
$retval = $AGI->exec("MixMonitor",",r($PATHmonitorT/$stereo_rec_filename-out.wav)t($PATHmonitorT/$stereo_rec_filename-in.wav)");
|
|
|
|
### insert record into recording_log_stereo table ###
|
|
$stmtA = "INSERT INTO recording_log_stereo (recording_id,server_ip,start_time,length_in_sec,filename,lead_id,options,processing_log,recording_status) values('$recording_id','$VARserver_ip','$now_date','0','$stereo_rec_filename','$insert_lead_id','$channel_group STEREO AGENT-CONTROLLED REMOTE RIR $stereo_recording $stereo_recording_agent','start: $now_date|vicidial_id: $insert_close_id|user: $VDADuser|channel: $channel|','STEREO START');";
|
|
$SRaffected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='01338'; $MEL_aff_rows=$SRaffected_rows; &mysql_error_logging;
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{if ($SSrecording_dtmf_muting > 1) {$recording_dtmf_muting = $SSrecording_dtmf_muting;} }
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','STEREO AGENT-CONTROLLED REMOTE $rl_exten','$VARserver_ip','$now_date','$channel','$stereo_rec_filename','$insert_lead_id','$VDADuser','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $mysql_count='01339'; $MEL_aff_rows=$rLIVEaffected_rows; &mysql_error_logging;
|
|
|
|
$mLIVEaffected_rows=0;
|
|
if ($stereo_recording =~ /CUSTOMER_ONLY/i)
|
|
{
|
|
$vmgr_callerid = substr($stereo_rec_filename, 0, 16) . 'M...';
|
|
$stmtE="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VARserver_ip','','MixMonitorMute','$vmgr_callerid','ActionID: $vmgr_callerid','Channel: $channel','Direction: write','State: 1','','','','','','');";
|
|
$mLIVEaffected_rows = $dbhA->do($stmtE);
|
|
$dbhP=$dbhA; $mysql_count='01340'; $MEL_aff_rows=$mLIVEaffected_rows; &mysql_error_logging;
|
|
}
|
|
if ($stereo_recording =~ /CUSTOMER_MUTE/i)
|
|
{
|
|
$vmgr_callerid = substr($stereo_rec_filename, 0, 16) . 'M...';
|
|
$stmtE="INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VARserver_ip','','MixMonitorMute','$vmgr_callerid','ActionID: $vmgr_callerid','Channel: $channel','Direction: read','State: 1','','','','','','');";
|
|
$mLIVEaffected_rows = $dbhA->do($stmtE);
|
|
$dbhP=$dbhA; $mysql_count='01341'; $MEL_aff_rows=$mLIVEaffected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE AGENT STEREO RECORDING STARTED : |$retval|$retval_stop|$SRaffected_rows|$recording_id|$affected_rowsB|$rLIVEaffected_rows|$mLIVEaffected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
### END REMOTE AGENT SECTION
|
|
else
|
|
{
|
|
if ($extension_appended_cidname =~ /Y/)
|
|
{
|
|
$eac_extension='';
|
|
$stmtA = "SELECT extension,campaign_id FROM vicidial_live_agents where user='$VDADuser' order by last_call_time limit 1;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02149'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($extension_appended_cidname =~ /USER/)
|
|
{
|
|
$eac_extension = $VDADuser;
|
|
}
|
|
else
|
|
{
|
|
$eac_extension = $aryA[0];
|
|
$eac_extension =~ s/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\///gi;
|
|
}
|
|
if ($extension_appended_cidname =~ /WITH_CAMPAIGN/)
|
|
{$eac_extension .= " $aryA[1]";}
|
|
}
|
|
$sthA->finish();
|
|
|
|
$newcallerid = "\"$callerid $eac_extension <$phone_number>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
}
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$insert_lead_id' and call_date='$SQLdate' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02072'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
|
|
{
|
|
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $VDADremDIALstr\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop $start_time|$now_date|$VDADremDIALstr"; &agi_output;}
|
|
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "NNNNN No available balance agent found"; &agi_output;}
|
|
if ( ($ring_all_timer < 1) && ($ring_agent_loop < 1) )
|
|
{$ring_no_answer_agents = "'',"; if ($AGILOG) {$agi_string = "ring_no_answer_agents reset"; &agi_output;}}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ( ($rec_countWAITrem > 0) && ($drop_timer > 2) && ($AGILOG) )
|
|
{
|
|
$stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02073'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$r=0;
|
|
$agi_string="\n";
|
|
while ($sthArows > $r)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
|
|
$r++;
|
|
}
|
|
$sthA->finish();
|
|
&agi_output;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ( ($hold_recall_xfer_group !~ /NONE/) && (length($hold_recall_xfer_group) > 1) )
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch - 86400);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$hrxgSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec";
|
|
|
|
$stmtA = "SELECT count(*) FROM vicidial_closer_log where call_date > \"$hrxgSQLdate\" and phone_number='$phone_number';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02074'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$hrxg_count = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($hrxg_count > 1)
|
|
{
|
|
$HRXG_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$HRXG_prefix='98009';}
|
|
$DROPexten = "$HRXG_prefix*$hold_recall_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02075'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
|
|
if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
|
|
|
|
# set the log-user to the agentdirect destination user, if set
|
|
$LOGuserSQL='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuserSQL = ",user='$agent_only'";}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set status='HXFER',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDRECALLXFER'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02076'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='HXFER',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|HXFER|"; &agi_output;}
|
|
}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='HXFER' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02077'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02078'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HXFER',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02079'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
|
|
{
|
|
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
}
|
|
|
|
if ( ($if_wait_play_welcome > 0) && ($welcome_message_filename !~ /---NONE---/) && (length($welcome_message_filename) > 0) )
|
|
{
|
|
$if_wait_play_welcome=0;
|
|
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 20);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02080'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($welcome_message_filename =~ /\|/)
|
|
{
|
|
@welcome_message_filename_array = split(/\|/,$welcome_message_filename);
|
|
$w=0;
|
|
foreach(@welcome_message_filename_array)
|
|
{
|
|
if (length($welcome_message_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$welcome_message_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$welcome_message_filename");}
|
|
}
|
|
|
|
|
|
if ( ( ($hold_message_counter > $prompt_interval) && ($prompt_interval > 0) ) || ( ($calculate_estimated_hold_seconds == $drop_timer) && ($calculate_estimated_hold_seconds > 3) ) )
|
|
{
|
|
$now_date_epoch = time();
|
|
$no_block_SQL = '';
|
|
|
|
### if No-Block is enabled, then set the call time to right now
|
|
if ($onhold_prompt_no_block =~ /Y/)
|
|
{
|
|
$NBDtarget = $now_date_epoch;
|
|
($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
|
|
$NByear = ($NByear + 1900);
|
|
$NBmon++;
|
|
if ($NBmon < 10) {$NBmon = "0$NBmon";}
|
|
if ($NBmday < 10) {$NBmday = "0$NBmday";}
|
|
if ($NBhour < 10) {$NBhour = "0$NBhour";}
|
|
if ($NBmin < 10) {$NBmin = "0$NBmin";}
|
|
if ($NBsec < 10) {$NBsec = "0$NBsec";}
|
|
$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
|
|
$no_block_SQL = ",call_time='$NB_SQLdate'";
|
|
}
|
|
|
|
if ($onhold_prompt_seconds < 0) {$onhold_prompt_seconds=0;}
|
|
if ($onhold_prompt_seconds > 1000) {$onhold_prompt_seconds=1000;}
|
|
$FDtarget = ($now_date_epoch + $onhold_prompt_seconds);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02081'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|$no_block_SQL|"; &agi_output;}
|
|
|
|
if ( (length($onhold_prompt_filename) > 0) && ($onhold_prompt_filename !~ /---NONE---/) )
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($onhold_prompt_filename =~ /\|/)
|
|
{
|
|
@onhold_prompt_filename_array = split(/\|/,$onhold_prompt_filename);
|
|
$w=0;
|
|
foreach(@onhold_prompt_filename_array)
|
|
{
|
|
if (length($onhold_prompt_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$onhold_prompt_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$onhold_prompt_filename");} # this prompt must be less than 10 seconds long
|
|
}
|
|
|
|
### if No-Block is enabled, then set the call time back to original call time
|
|
if ($onhold_prompt_no_block =~ /Y/)
|
|
{
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02150'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- No-Block Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
|
}
|
|
|
|
$hold_message_counter = 0;
|
|
$start_moh=1;
|
|
$moh_delay=1;
|
|
if ($calculate_estimated_hold_seconds <= $drop_timer)
|
|
{
|
|
if ($play_estimate_hold_time =~ /Y/i) {$start_hold_estimate=1; $moh_delay=2;}
|
|
if ($hold_time_option_SETTING !~ /NONE/) {$start_hold_estimate=1; $moh_delay=2;}
|
|
}
|
|
if ($play_place_in_line =~ /Y/i) {$start_place_in_line=1; $moh_delay=2;}
|
|
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
|
|
if ($wait_time_option !~ /NONE/) {$wait_in_queue=1; $moh_delay=2;}
|
|
}
|
|
else {$hold_message_counter++;}
|
|
if ($hold_tone_counter > 3)
|
|
{
|
|
$hold_tone_counter = 0;
|
|
}
|
|
else {$hold_tone_counter++;}
|
|
|
|
##### play the place in line of the caller if option is set
|
|
if ( ($start_place_in_line > 0) && ($moh_delay == '1') )
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 5);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02082'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
if ($AGILOG) {$agi_string = "-- PLACE IN LINE: |$channel_group|$place|$place_in_line_caller_number_filename|$place_in_line_you_next_filename|"; &agi_output;}
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($place > 1)
|
|
{
|
|
$AGI->stream_file("$place_in_line_caller_number_filename"); # you are currently caller number, -queue-thereare-
|
|
$AGI->say_number("$place");
|
|
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 2);} # add prompt play time to total queue time
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file("$place_in_line_you_next_filename"); # your call is now first in line, -queue-youarenext-
|
|
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
|
|
}
|
|
|
|
$start_place_in_line=0;
|
|
}
|
|
|
|
##### calculate hold time estimate if needed
|
|
$holdtime_estimate=1; $holdtime_estimate_sec=0; $livetime_estimate_sec=0; $hold_wait_in_queue=0; # Make hold time estimate available to other sections
|
|
if ( ($start_hold_estimate > 0) && ($moh_delay == '1') )
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 5);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02083'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
$stmtA = "SELECT queue_seconds FROM vicidial_closer_log where campaign_id = '$channel_group' and status NOT IN('NANQUE','QUEUE') order by closecallid desc limit 5;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02084'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$r=0;
|
|
$agi_string="\n";
|
|
while ($sthArows > $r)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$holdtime_estimate_sec = ($holdtime_estimate_sec + $aryA[0]);
|
|
$r++;
|
|
}
|
|
$sthA->finish();
|
|
if ($r < 1) {$r=1;}
|
|
$holdtime_estimate_sec = int( ($holdtime_estimate_sec / $r) + 1);
|
|
|
|
$stmtA = "SELECT stage FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time <= \"$SQLdateBEGIN\";";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02085'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
$s=0; $t=0;
|
|
$agi_string="\n";
|
|
while ($sthArows > $s)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$stage_wait_sec = $aryA[0];
|
|
$stage_wait_sec =~ s/LIVE-|CLOSE-|CLOSER-//gi;
|
|
if ($stage_wait_sec >= $holdtime_estimate_sec)
|
|
{
|
|
$livetime_estimate_sec = ($livetime_estimate_sec + $stage_wait_sec);
|
|
$t++;
|
|
}
|
|
$s++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ( ($livetime_estimate_sec > 0) && ($t > 0) )
|
|
{
|
|
$livetime_estimate_sec = int( ($livetime_estimate_sec / $t) + 1);
|
|
$avgtime_estimate_sec = int( ($livetime_estimate_sec + $holdtime_estimate_sec) / 2);
|
|
}
|
|
else
|
|
{$avgtime_estimate_sec = $holdtime_estimate_sec;}
|
|
|
|
$holdtime_estimate_sec_diff = ($avgtime_estimate_sec - $drop_timer);
|
|
if ($holdtime_estimate_sec_diff < 10) {$holdtime_estimate_sec_diff=10;}
|
|
$holdtime_estimate = int($holdtime_estimate_sec_diff / 60);
|
|
$holdtime_estimate_sec_rem = ( $holdtime_estimate_sec_diff - ($holdtime_estimate * 60) );
|
|
if ($AGILOG) {$agi_string = "-- HOLD ESTIMATE: |$channel_group|$holdtime_estimate|$holdtime_estimate_sec_rem|$holdtime_estimate_sec_diff| |$holdtime_estimate_sec|$livetime_estimate_sec|$avgtime_estimate_sec|$drop_timer|"; &agi_output;}
|
|
|
|
##### play the hold time estimate to the caller if option is set
|
|
if ($play_estimate_hold_time =~ /Y/i)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
|
|
if ($pretend_every_call_is_next > 0)
|
|
{
|
|
$AGI->stream_file("$place_in_line_you_next_filename"); # you are next in line, -queue-youarenext-
|
|
}
|
|
else
|
|
{
|
|
if ( ($holdtime_estimate_sec_diff <= 10) && (length($eht_minimum_prompt_filename)>0) )
|
|
{
|
|
$now_date_epoch = time();
|
|
$no_block_SQL = '';
|
|
|
|
### if No-Block is enabled, then set the call time to right now
|
|
if ($eht_minimum_prompt_no_block =~ /Y/)
|
|
{
|
|
$NBDtarget = $now_date_epoch;
|
|
($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
|
|
$NByear = ($NByear + 1900);
|
|
$NBmon++;
|
|
if ($NBmon < 10) {$NBmon = "0$NBmon";}
|
|
if ($NBmday < 10) {$NBmday = "0$NBmday";}
|
|
if ($NBhour < 10) {$NBhour = "0$NBhour";}
|
|
if ($NBmin < 10) {$NBmin = "0$NBmin";}
|
|
if ($NBsec < 10) {$NBsec = "0$NBsec";}
|
|
$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
|
|
$no_block_SQL = ",call_time='$NB_SQLdate'";
|
|
}
|
|
|
|
if ($eht_minimum_prompt_seconds < 0) {$eht_minimum_prompt_seconds=0;}
|
|
if ($eht_minimum_prompt_seconds > 1000) {$eht_minimum_prompt_seconds=1000;}
|
|
$FDtarget = ($now_date_epoch + $eht_minimum_prompt_seconds);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02156'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|$no_block_SQL|EHTM"; &agi_output;}
|
|
|
|
if ( (length($eht_minimum_prompt_filename) > 0) && ($eht_minimum_prompt_filename !~ /---NONE---/) )
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($eht_minimum_prompt_filename =~ /\|/)
|
|
{
|
|
@eht_minimum_prompt_filename_array = split(/\|/,$eht_minimum_prompt_filename);
|
|
$w=0;
|
|
foreach(@eht_minimum_prompt_filename_array)
|
|
{
|
|
if (length($eht_minimum_prompt_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$eht_minimum_prompt_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$eht_minimum_prompt_filename");}
|
|
}
|
|
|
|
### if No-Block is enabled, then set the call time back to original call time
|
|
if ($eht_minimum_prompt_no_block =~ /Y/)
|
|
{
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02157'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- No-Block Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|EHTM"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('queue-holdtime'); # the estimated hold time is currently
|
|
if ($holdtime_estimate > 0)
|
|
{
|
|
$AGI->say_number("$holdtime_estimate");
|
|
$AGI->stream_file('queue-minutes'); # minutes
|
|
}
|
|
if ($holdtime_estimate < 2)
|
|
{
|
|
$roundto = 5; # sensible values 5, 10, 15, ( 20, 30)
|
|
$rounded_time = $holdtime_estimate_sec_diff - ( $holdtime_estimate_sec_diff % $roundto ) + $roundto;
|
|
$rounded_time = ($rounded_time - ($holdtime_estimate * 60) );
|
|
$AGI->say_number("$rounded_time");
|
|
$AGI->stream_file('queue-seconds'); # seconds
|
|
}
|
|
}
|
|
}
|
|
}
|
|
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 3);} # add prompt play time to total queue time
|
|
|
|
$start_hold_estimate=0;
|
|
$wait_in_queue = 1; # trigger hold-time-option is applicable
|
|
$hold_wait_in_queue = 1;
|
|
}
|
|
|
|
|
|
### BEGIN areacode filter feature ###
|
|
if ( ( ( ($areacode_filter =~ /ALLOW_ONLY|DROP_ONLY/) && ($areacode_filter_seconds <= $drop_timer) && ($areacode_filter_run < 1) ) || ($MCareacode_override > 0) ) && ($dial_ingroup_flag < 1) )
|
|
{
|
|
$areacode_filter_run++;
|
|
$areacode_filter_match_count=0;
|
|
$PNone = substr($phone_number, 0, 1);
|
|
$PNtwo = substr($phone_number, 0, 2);
|
|
$PNthree = substr($phone_number, 0, 3);
|
|
$PNfour = substr($phone_number, 0, 4);
|
|
$PNfive = substr($phone_number, 0, 5);
|
|
$PNsix = substr($phone_number, 0, 6);
|
|
|
|
$stmtA = "SELECT count(*) FROM vicidial_areacode_filters where group_id='$channel_group' and areacode IN('$PNone','$PNtwo','$PNthree','$PNfour','$PNfive','$PNsix');";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02104'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$areacode_filter_match_count = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- AREACODE FILTER Check: |$areacode_filter|$areacode_filter_match_count|$stmtA"; &agi_output;}
|
|
|
|
if ( ( ($areacode_filter =~ /ALLOW_ONLY/) && ($areacode_filter_match_count < 1) ) || ( ($areacode_filter =~ /DROP_ONLY/) && ($areacode_filter_match_count > 0)) || ($MCareacode_override > 0) )
|
|
{
|
|
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
|
|
$NQstatus='ACFLTR';
|
|
$NQterm='ACFILTER';
|
|
$NQcomments='AREACODE FILTER DROP';
|
|
if ($MCareacode_override > 0)
|
|
{
|
|
$NQstatus = $MCstatus;
|
|
$NQterm = $MCterm;
|
|
$NQcomments = $MCcomments;
|
|
}
|
|
|
|
if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
|
|
|
|
# set the log-user to the agentdirect destination user, if set
|
|
$LOGuserSQL='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuserSQL = ",user='$agent_only'";}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set status='$NQstatus',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='$NQterm',comments='$NQcomments'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02105'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ACF VDCL vcl update: |$affected_rows|$insert_lead_id|$insert_close_id|$MCareacode_override|\n|$stmtA|"; &agi_output;}
|
|
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
$NACqueryCID = "Y$CIDdate$PADlead_id";
|
|
|
|
if ($VLEcount < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02146'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ACFLTR VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
$VLEcount++;
|
|
|
|
$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',prev_caller_code='$prev_callerid',group_id='$channel_group';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02268'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ACFLTR VICC insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|"; &agi_output;}
|
|
}
|
|
|
|
$called_since_last_resetSQL='';
|
|
if ( ($areacode_filter_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) )
|
|
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ACF VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02107'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ACF VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
|
|
if ($areacode_filter_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/)
|
|
{
|
|
if ($areacode_filter_action =~ /EXTENSION/)
|
|
{
|
|
if (length($areacode_filter_action_value) < 3)
|
|
{$areacode_filter_action_value = '8304,default';}
|
|
@EXareacode_filter_action_value = split(/,/,$areacode_filter_action_value);
|
|
$DROPexten = $EXareacode_filter_action_value[0];
|
|
$ext_context = $EXareacode_filter_action_value[1];
|
|
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
|
|
{
|
|
### Grab user's custom_five field from the database
|
|
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02175'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DROPexten = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$newcallerid = "\"$callerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id"; &agi_output;}
|
|
}
|
|
if ($areacode_filter_action =~ /DID/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if (length($areacode_filter_action_value) < 1)
|
|
{$areacode_filter_action_value = '6666';}
|
|
$DROPexten = $areacode_filter_action_value;
|
|
$ext_context = 'trunkinbound';
|
|
}
|
|
if ($areacode_filter_action =~ /CALLMENU/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
if ($action_xfer_cid =~ /CLOSER/)
|
|
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
$DROPexten = 's';
|
|
$ext_context = $areacode_filter_action_value;
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02198'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
if ($areacode_filter_action =~ /VOICEMAIL|VMAIL_NO_INST/)
|
|
{
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($areacode_filter_action_value =~ /AGENTVMAIL/) )
|
|
{
|
|
### Grab user's voicemail ID from the database
|
|
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02125'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$areacode_filter_action_value = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ($areacode_filter_action =~ /VMAIL_NO_INST/)
|
|
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
|
|
$DROPexten = "$voicemail_dump_exten$areacode_filter_action_value";
|
|
}
|
|
if ($areacode_filter_action =~ /INGROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
if (length($areacode_filter_action_value) < 10)
|
|
{$areacode_filter_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';}
|
|
@IGareacode_filter_action_value = split(/,/,$areacode_filter_action_value);
|
|
$IGgroup_id = $IGareacode_filter_action_value[0];
|
|
$IGhandle_method = $IGareacode_filter_action_value[1];
|
|
$IGsearch_method = $IGareacode_filter_action_value[2];
|
|
$IGlist_id = $IGareacode_filter_action_value[3];
|
|
$IGcampaign_id = $IGareacode_filter_action_value[4];
|
|
$IGphone_code = $IGareacode_filter_action_value[5];
|
|
|
|
$AC_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$AC_prefix='98009';}
|
|
$DROPexten = "$AC_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
### if DROP extension is defined then send the dropped call there instead of hangup
|
|
if (length($DROPexten)>0)
|
|
{
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
|
|
{
|
|
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app areacode filter, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
}
|
|
}
|
|
|
|
if ($areacode_filter_action =~ /MESSAGE/)
|
|
{
|
|
if (length($areacode_filter_action_value) > 0)
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
if ($areacode_filter_action_value =~ /\|/)
|
|
{
|
|
@areacode_filter_action_value_array = split(/\|/,$areacode_filter_action_value);
|
|
$w=0;
|
|
foreach(@areacode_filter_action_value_array)
|
|
{
|
|
if (length($areacode_filter_action_value_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$areacode_filter_action_value_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$areacode_filter_action_value");}
|
|
}
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
### insert a NEW record to the vicidial_manager table to hangup the channel
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02021'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- ACF VDCL call_hungup areacode filter: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
}
|
|
### END areacode filter feature ###
|
|
|
|
|
|
$last_wait_run++;
|
|
### BEGIN wait time option press-123 options ###
|
|
if ( ($wait_time_option_SETTING !~ /NONE/ ) && ($drop_timer > $wait_time_option_seconds) && ( ( ($wait_in_queue < 2) && ($last_wait_run > 5) ) || ($wait_prompt_runs < 1) ) )
|
|
{
|
|
$pin='';
|
|
$wait_prompt_runs++;
|
|
$wait_in_queue=0; # exits wait loop
|
|
$DROPexten = '';
|
|
$exitwithkey=0;
|
|
$play_post_press_audio=0;
|
|
$wait_message_counter = 0;
|
|
$last_wait_run=0;
|
|
|
|
### Available wait time options:
|
|
# - PRESS_STAY
|
|
# - PRESS_VMAIL
|
|
# - PRESS_EXTEN
|
|
# - PRESS_CALLMENU
|
|
# - PRESS_CID_CALLBACK
|
|
# - PRESS_INGROUP
|
|
# - PRESS_CALLBACK_QUEUE
|
|
|
|
if ($wait_time_option_SETTING =~ /PRESS_/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$HTO_no_block_SQL = '';
|
|
|
|
### if No-Block is enabled, then set the call time to right now
|
|
if ($wait_time_option_no_block =~ /Y/)
|
|
{
|
|
$NBDtarget = $now_date_epoch;
|
|
($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
|
|
$NByear = ($NByear + 1900);
|
|
$NBmon++;
|
|
if ($NBmon < 10) {$NBmon = "0$NBmon";}
|
|
if ($NBmday < 10) {$NBmday = "0$NBmday";}
|
|
if ($NBhour < 10) {$NBhour = "0$NBhour";}
|
|
if ($NBmin < 10) {$NBmin = "0$NBmin";}
|
|
if ($NBsec < 10) {$NBsec = "0$NBsec";}
|
|
$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
|
|
$HTO_no_block_SQL = ",call_time='$NB_SQLdate'";
|
|
}
|
|
|
|
if ($wait_time_option_prompt_seconds < 0) {$wait_time_option_prompt_seconds=0;}
|
|
if ($wait_time_option_prompt_seconds > 1000) {$wait_time_option_prompt_seconds=1000;}
|
|
$FDtarget = ($now_date_epoch + $wait_time_option_prompt_seconds);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $HTO_no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02086'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record for Wait-Time-Option-Press: |$affected_rows|$FDtsSQLdate|$callerid|$HTO_no_block_SQL|"; &agi_output;}
|
|
|
|
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 10);} # add prompt play time to total queue time
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
|
|
$HTO_digits="1";
|
|
$HTO_filename=$wait_time_option_press_filename;
|
|
if ($wait_time_second_option !~ /NONE/ ) {$HTO_digits .= "2";}
|
|
if ($wait_time_third_option !~ /NONE/ ) {$HTO_digits .= "3";}
|
|
|
|
&press_one_hold_time_option_prompt;
|
|
|
|
### if No-Block is enabled, then set the call time back to original call time
|
|
if ($wait_time_option_no_block =~ /Y/)
|
|
{
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02151'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- No-Block WTO Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
|
}
|
|
|
|
if ($pin =~ /1|2|3/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$drop_timer = ($now_date_epoch - $start_epoch);
|
|
|
|
if ($pin =~ /1/)
|
|
{
|
|
if ($wait_time_option_SETTING =~ /PRESS_STAY/) {$wait_time_option = 'STAY_IN_QUEUE'; $wait_in_queue = 2; $DROPexten='';}
|
|
if ($wait_time_option_SETTING =~ /PRESS_VMAIL/) {$wait_time_option = 'VOICEMAIL'; $HT_status='QVMAIL';}
|
|
if ($wait_time_option_SETTING =~ /PRESS_VMAIL_NO_INST/) {$wait_time_option = 'VMAIL_NO_INST'; $HT_status='QVMAIL';}
|
|
if ($wait_time_option_SETTING =~ /PRESS_EXTEN/) {$wait_time_option = 'EXTENSION'; $HT_status='WAITTO';}
|
|
if ($wait_time_option_SETTING =~ /PRESS_CALLMENU/) {$wait_time_option = 'CALL_MENU'; $HT_status='WAITTO';}
|
|
if ($wait_time_option_SETTING =~ /PRESS_CID_CALLBACK/) {$wait_time_option = 'CALLERID_CALLBACK'; $HT_status='WAITTO';}
|
|
if ($wait_time_option_SETTING =~ /PRESS_INGROUP/) {$wait_time_option = 'IN_GROUP'; $HT_status='WAITTO';}
|
|
if ($wait_time_option_SETTING =~ /PRESS_CALLBACK_QUEUE/) {$wait_time_option = 'CALLBACK_QUEUE'; $HT_status='WAITTO';}
|
|
}
|
|
if ($pin =~ /2/)
|
|
{
|
|
if ($wait_time_second_option =~ /PRESS_STAY/) {$wait_time_option = 'STAY_IN_QUEUE'; $wait_in_queue = 2; $DROPexten='';}
|
|
if ($wait_time_second_option =~ /PRESS_VMAIL/) {$wait_time_option = 'VOICEMAIL'; $HT_status='QVMAIL';}
|
|
if ($wait_time_second_option =~ /PRESS_VMAIL_NO_INST/) {$wait_time_option = 'VMAIL_NO_INST'; $HT_status='QVMAIL';}
|
|
if ($wait_time_second_option =~ /PRESS_EXTEN/) {$wait_time_option = 'EXTENSION'; $HT_status='WAITTO';}
|
|
if ($wait_time_second_option =~ /PRESS_CALLMENU/) {$wait_time_option = 'CALL_MENU'; $HT_status='WAITTO';}
|
|
if ($wait_time_second_option =~ /PRESS_CID_CALLBACK/) {$wait_time_option = 'CALLERID_CALLBACK'; $HT_status='WAITTO';}
|
|
if ($wait_time_second_option =~ /PRESS_INGROUP/) {$wait_time_option = 'IN_GROUP'; $HT_status='WAITTO';}
|
|
if ($wait_time_second_option =~ /PRESS_CALLBACK_QUEUE/) {$wait_time_option = 'CALLBACK_QUEUE'; $HT_status='WAITTO';}
|
|
}
|
|
if ($pin =~ /3/)
|
|
{
|
|
if ($wait_time_third_option =~ /PRESS_STAY/) {$wait_time_option = 'STAY_IN_QUEUE'; $wait_in_queue = 2; $DROPexten='';}
|
|
if ($wait_time_third_option =~ /PRESS_VMAIL/) {$wait_time_option = 'VOICEMAIL'; $HT_status='QVMAIL';}
|
|
if ($wait_time_third_option =~ /PRESS_VMAIL_NO_INST/) {$wait_time_option = 'VMAIL_NO_INST'; $HT_status='QVMAIL';}
|
|
if ($wait_time_third_option =~ /PRESS_EXTEN/) {$wait_time_option = 'EXTENSION'; $HT_status='WAITTO';}
|
|
if ($wait_time_third_option =~ /PRESS_CALLMENU/) {$wait_time_option = 'CALL_MENU'; $HT_status='WAITTO';}
|
|
if ($wait_time_third_option =~ /PRESS_CID_CALLBACK/) {$wait_time_option = 'CALLERID_CALLBACK'; $HT_status='WAITTO';}
|
|
if ($wait_time_third_option =~ /PRESS_INGROUP/) {$wait_time_option = 'IN_GROUP'; $HT_status='WAITTO';}
|
|
if ($wait_time_third_option =~ /PRESS_CALLBACK_QUEUE/) {$wait_time_option = 'CALLBACK_QUEUE'; $HT_status='WAITTO';}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "WAIT TIME OPTION PRESSED $pin: $wait_time_option|$HT_status"; &agi_output;}
|
|
|
|
if ($wait_time_option !~ /STAY_IN_QUEUE/)
|
|
{
|
|
$play_post_press_audio=1;
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02087'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02088'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$exitwithkey++;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$DROPexten='';
|
|
$wait_in_queue = 2; #continue waiting on hold
|
|
}
|
|
}
|
|
### END wait time option press 1 options ###
|
|
|
|
|
|
if ( ($wait_time_option =~ /EXTENSION/) && ($wait_in_queue < 2) )
|
|
{
|
|
if (length($wait_time_option_exten)>0)
|
|
{
|
|
$DROPexten = "$wait_time_option_exten";
|
|
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
|
|
{
|
|
### Grab user's custom_five field from the database
|
|
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02176'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DROPexten = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$newcallerid = "\"$callerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ( ($wait_time_option =~ /VOICEMAIL|VMAIL_NO_INST/) && ($wait_in_queue < 2) )
|
|
{
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($wait_time_option_voicemail =~ /AGENTVMAIL/) )
|
|
{
|
|
### Grab user's voicemail ID from the database
|
|
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02128'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$wait_time_option_voicemail = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ($wait_time_option =~ /VMAIL_NO_INST/)
|
|
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
|
|
if (length($wait_time_option_voicemail)>0)
|
|
{$DROPexten = "$voicemail_dump_exten$wait_time_option_voicemail";}
|
|
}
|
|
if ( ($wait_time_option =~ /CALL_MENU/) && ($wait_in_queue < 2) )
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
if ($action_xfer_cid =~ /CLOSER/)
|
|
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ( (length($wait_time_option_callmenu)>0) && ($wait_time_option_callmenu !~ /---NONE---/) )
|
|
{
|
|
$DROPexten = "s";
|
|
$ext_context = "$wait_time_option_callmenu";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02205'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
}
|
|
if ( ($wait_time_option =~ /IN_GROUP/) && ($wait_in_queue < 2) )
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$WT_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$WT_prefix='98009';}
|
|
$DROPexten = "$WT_prefix*$wait_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
if ( ($wait_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
|
|
{
|
|
##### CID Callback Number Validation if enabled #####
|
|
$cid_cb_number = $phone_number;
|
|
|
|
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
|
{
|
|
&cid_cb_number_validation;
|
|
}
|
|
if (length($wait_time_option_exten)>0)
|
|
{$DROPexten = "$wait_time_option_exten";}
|
|
# if callerid is not valid do not execute
|
|
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
|
{
|
|
$entry_list_idSQLa=''; $entry_list_idSQLb='';
|
|
if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
|
|
{
|
|
$entry_list_idSQLa=',entry_list_id';
|
|
$entry_list_idSQLb=",'$entry_list_id'";
|
|
}
|
|
$ingroup_insert = $channel_group;
|
|
if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
|
|
$populate_provinceA=''; $populate_provinceB='';
|
|
if ($populate_lead_province =~ /did/i)
|
|
{&populate_lead_province_process;}
|
|
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
|
|
{&lead_timezone_process;}
|
|
$populate_ownerA=''; $populate_ownerB='';
|
|
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
|
|
{&populate_lead_owner_process;}
|
|
### insert a record into the vicidial_list table
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA$address2_sql_a) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$wait_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB$address2_sql_b);";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02103'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLBACK_insert_lead_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### BEGIN the Add-Lead-URL get process
|
|
if (length($add_lead_url) > 5)
|
|
{
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
|
|
$launch .= " --phone_number=" . $cid_cb_number;
|
|
$launch .= " --user=";
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --call_id=" . $callerid;
|
|
$launch .= " --list_id=" . $wait_time_option_callback_list_id;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --function=INGROUP_ADD_LEAD_URL";
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
### END the Add-Lead-URL get process
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$CALLBACK_insert_lead_id|$stmtA|"; &agi_output;}
|
|
|
|
$DROPexten = "8300";
|
|
|
|
$play_post_press_audio=1;
|
|
}
|
|
else
|
|
{
|
|
$wait_in_queue = 2; #continue waiting
|
|
|
|
### Set the call time back to original call time
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
|
}
|
|
}
|
|
if ( ($wait_time_option =~ /CALLBACK_QUEUE/) && ($wait_in_queue < 2) )
|
|
{
|
|
##### CID Callback Number Validation if enabled #####
|
|
$cid_cb_number = $phone_number;
|
|
|
|
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
|
{
|
|
&cid_cb_number_validation;
|
|
}
|
|
if (length($wait_time_option_exten)>0)
|
|
{$DROPexten = "$wait_time_option_exten";}
|
|
# if callerid is not valid do not execute
|
|
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
|
{
|
|
### insert a record into the vicidial_inbound_callback_queue table
|
|
$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
|
|
$affected_rows = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $stmtA=$stmtC; $mysql_count='02228'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02229'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLBACK_insert_icbq_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
$affected_rowsD=0; $affected_rowsE=0;
|
|
if ($cid_cb_number ne $phone_number)
|
|
{
|
|
### update the vicidial_list phone_number if different
|
|
$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
|
|
$affected_rowsD = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $stmtA=$stmtD; $mysql_count='02248'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number old number: $phone_number';";
|
|
$affected_rowsE = $dbhA->do($stmtE);
|
|
$dbhP=$dbhA; $stmtA=$stmtE; $mysql_count='02249'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|"; &agi_output;}
|
|
|
|
$DROPexten = "8300";
|
|
|
|
$play_post_press_audio=1;
|
|
}
|
|
else
|
|
{
|
|
$wait_in_queue = 2; #continue waiting
|
|
|
|
### Set the call time back to original call time
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDCL WAIT TIME OPT: |$wait_time_option|$DROPexten|$wait_in_queue|"; &agi_output;}
|
|
|
|
if ($wait_in_queue < 1)
|
|
{
|
|
if (length($DROPexten)>0)
|
|
{ ### if DROP extension is defined then send the dropped call there instead of hangup
|
|
|
|
### use STDOUT to send call to proper DROP location
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
$now_date_epoch = time();
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02090'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
|
|
$called_since_last_resetSQL='';
|
|
if ( ($wait_time_option =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($wait_time_lead_reset =~ /Y/) )
|
|
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='WAITTO' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02092'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
|
|
|
|
# set the log-user to the agentdirect destination user, if set
|
|
$LOGuserSQL='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuserSQL = ",user='$agent_only'";}
|
|
|
|
if (length($HT_status)<1) {$HT_status='WAITTO';}
|
|
$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDTIME'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02091'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$HT_status',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$HT_status|"; &agi_output;}
|
|
}
|
|
|
|
if ( ($enable_queuemetrics_logging > 0) && ($exitwithkey < 1) )
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02093'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='WAITTO',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02094'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ( (length($wait_time_option_callback_filename) > 0) && ($play_post_press_audio > 0) )
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($wait_time_option_callback_filename =~ /\|/)
|
|
{
|
|
@wait_time_option_callback_filename_array = split(/\|/,$wait_time_option_callback_filename);
|
|
$w=0;
|
|
foreach(@wait_time_option_callback_filename_array)
|
|
{
|
|
if (length($wait_time_option_callback_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$wait_time_option_callback_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$wait_time_option_callback_filename");}
|
|
}
|
|
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
}
|
|
$start_moh=1;
|
|
# $moh_delay=1;
|
|
}
|
|
### END wait time option press-123 options ###
|
|
|
|
|
|
|
|
if ( ($wait_hold_option_priority =~ /WAIT/) && ($wait_prompt_runs > 0) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- WAIT OPTION PRIORITY, HOLD NO RUN: |$drop_timer|$wait_hold_option_priority| |$wait_prompt_runs| |$callerid|"; &agi_output;}
|
|
$wait_in_queue=2;
|
|
}
|
|
else
|
|
{
|
|
##### check if hold_time_option is set to leave Queue
|
|
if ( ($hold_time_option_SETTING !~ /NONE/ ) && ($holdtime_estimate_sec_diff > $hold_time_option_seconds) && ($wait_in_queue < 2) )
|
|
{
|
|
if ($drop_timer < $hold_time_option_minimum)
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- HOLD OPTION NO-TRIGGER: |$drop_timer|$hold_time_option_minimum| |$holdtime_estimate_sec_diff|$hold_time_option_seconds| |$callerid|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$pin='';
|
|
$wait_in_queue=0; # exits wait loop
|
|
$DROPexten = '';
|
|
$exitwithkey=0;
|
|
$play_post_press_audio=0;
|
|
$hold_message_counter = 0;
|
|
|
|
### Available hold time options:
|
|
# - EXTENSION
|
|
# - CALL_MENU
|
|
# - VOICEMAIL
|
|
# - IN_GROUP
|
|
# - CALLERID_CALLBACK
|
|
# - DROP_ACTION
|
|
# - PRESS_STAY
|
|
# - PRESS_VMAIL
|
|
# - PRESS_EXTEN
|
|
# - PRESS_CALLMENU
|
|
# - PRESS_CID_CALLBACK
|
|
# - PRESS_INGROUP
|
|
# - PRESS_CALLBACK_QUEUE
|
|
|
|
### BEGIN hold time option press-123 options ###
|
|
if ($hold_time_option_SETTING =~ /PRESS_/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$HTO_no_block_SQL = '';
|
|
|
|
### if No-Block is enabled, then set the call time to right now
|
|
if ($hold_time_option_no_block =~ /Y/)
|
|
{
|
|
$NBDtarget = $now_date_epoch;
|
|
($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
|
|
$NByear = ($NByear + 1900);
|
|
$NBmon++;
|
|
if ($NBmon < 10) {$NBmon = "0$NBmon";}
|
|
if ($NBmday < 10) {$NBmday = "0$NBmday";}
|
|
if ($NBhour < 10) {$NBhour = "0$NBhour";}
|
|
if ($NBmin < 10) {$NBmin = "0$NBmin";}
|
|
if ($NBsec < 10) {$NBsec = "0$NBsec";}
|
|
$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
|
|
$HTO_no_block_SQL = ",call_time='$NB_SQLdate'";
|
|
}
|
|
|
|
if ($hold_time_option_prompt_seconds < 0) {$hold_time_option_prompt_seconds=0;}
|
|
if ($hold_time_option_prompt_seconds > 1000) {$hold_time_option_prompt_seconds=1000;}
|
|
$FDtarget = ($now_date_epoch + $hold_time_option_prompt_seconds);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $HTO_no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02086'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record for Hold-Time-Option-Press: |$affected_rows|$FDtsSQLdate|$callerid|$HTO_no_block_SQL|"; &agi_output;}
|
|
|
|
if ($drop_timer >= 2) {$drop_timer = ($drop_timer + 10);} # add prompt play time to total queue time
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
|
|
$HTO_digits="1";
|
|
$HTO_filename=$hold_time_option_press_filename;
|
|
if ($hold_time_second_option !~ /NONE/ ) {$HTO_digits .= "2";}
|
|
if ($hold_time_third_option !~ /NONE/ ) {$HTO_digits .= "3";}
|
|
|
|
&press_one_hold_time_option_prompt;
|
|
|
|
### if No-Block is enabled, then set the call time back to original call time
|
|
if ($hold_time_option_no_block =~ /Y/)
|
|
{
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- No-Block HTO Prompt Set: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
|
}
|
|
|
|
if ($pin =~ /1|2|3/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$drop_timer = ($now_date_epoch - $start_epoch);
|
|
|
|
if ($pin =~ /1/)
|
|
{
|
|
if ($hold_time_option_SETTING =~ /PRESS_STAY/) {$hold_time_option = 'STAY_IN_QUEUE'; $wait_in_queue = 2; $DROPexten='';}
|
|
if ($hold_time_option_SETTING =~ /PRESS_VMAIL/) {$hold_time_option = 'VOICEMAIL'; $HT_status='QVMAIL';}
|
|
if ($hold_time_option_SETTING =~ /PRESS_VMAIL_NO_INST/) {$hold_time_option = 'VMAIL_NO_INST'; $HT_status='QVMAIL';}
|
|
if ($hold_time_option_SETTING =~ /PRESS_EXTEN/) {$hold_time_option = 'EXTENSION'; $HT_status='WAITTO';}
|
|
if ($hold_time_option_SETTING =~ /PRESS_CALLMENU/) {$hold_time_option = 'CALL_MENU'; $HT_status='WAITTO';}
|
|
if ($hold_time_option_SETTING =~ /PRESS_CID_CALLBACK/) {$hold_time_option = 'CALLERID_CALLBACK'; $HT_status='WAITTO';}
|
|
if ($hold_time_option_SETTING =~ /PRESS_INGROUP/) {$hold_time_option = 'IN_GROUP'; $HT_status='WAITTO';}
|
|
if ($hold_time_option_SETTING =~ /PRESS_CALLBACK_QUEUE/) {$hold_time_option = 'CALLBACK_QUEUE'; $HT_status='WAITTO';}
|
|
}
|
|
if ($pin =~ /2/)
|
|
{
|
|
if ($hold_time_second_option =~ /PRESS_STAY/) {$hold_time_option = 'STAY_IN_QUEUE'; $wait_in_queue = 2; $DROPexten='';}
|
|
if ($hold_time_second_option =~ /PRESS_VMAIL/) {$hold_time_option = 'VOICEMAIL'; $HT_status='QVMAIL';}
|
|
if ($hold_time_second_option =~ /PRESS_VMAIL_NO_INST/) {$hold_time_option = 'VMAIL_NO_INST'; $HT_status='QVMAIL';}
|
|
if ($hold_time_second_option =~ /PRESS_EXTEN/) {$hold_time_option = 'EXTENSION'; $HT_status='WAITTO';}
|
|
if ($hold_time_second_option =~ /PRESS_CALLMENU/) {$hold_time_option = 'CALL_MENU'; $HT_status='WAITTO';}
|
|
if ($hold_time_second_option =~ /PRESS_CID_CALLBACK/) {$hold_time_option = 'CALLERID_CALLBACK'; $HT_status='WAITTO';}
|
|
if ($hold_time_second_option =~ /PRESS_INGROUP/) {$hold_time_option = 'IN_GROUP'; $HT_status='WAITTO';}
|
|
if ($hold_time_second_option =~ /PRESS_CALLBACK_QUEUE/) {$hold_time_option = 'CALLBACK_QUEUE'; $HT_status='WAITTO';}
|
|
}
|
|
if ($pin =~ /3/)
|
|
{
|
|
if ($hold_time_third_option =~ /PRESS_STAY/) {$hold_time_option = 'STAY_IN_QUEUE'; $wait_in_queue = 2; $DROPexten='';}
|
|
if ($hold_time_third_option =~ /PRESS_VMAIL/) {$hold_time_option = 'VOICEMAIL'; $HT_status='QVMAIL';}
|
|
if ($hold_time_third_option =~ /PRESS_VMAIL_NO_INST/) {$hold_time_option = 'VMAIL_NO_INST'; $HT_status='QVMAIL';}
|
|
if ($hold_time_third_option =~ /PRESS_EXTEN/) {$hold_time_option = 'EXTENSION'; $HT_status='WAITTO';}
|
|
if ($hold_time_third_option =~ /PRESS_CALLMENU/) {$hold_time_option = 'CALL_MENU'; $HT_status='WAITTO';}
|
|
if ($hold_time_third_option =~ /PRESS_CID_CALLBACK/) {$hold_time_option = 'CALLERID_CALLBACK'; $HT_status='WAITTO';}
|
|
if ($hold_time_third_option =~ /PRESS_INGROUP/) {$hold_time_option = 'IN_GROUP'; $HT_status='WAITTO';}
|
|
if ($hold_time_third_option =~ /PRESS_CALLBACK_QUEUE/) {$hold_time_option = 'CALLBACK_QUEUE'; $HT_status='WAITTO';}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "HOLD TIME OPTION PRESSED $pin: $hold_time_option|$HT_status"; &agi_output;}
|
|
|
|
if ($hold_time_option !~ /STAY_IN_QUEUE/)
|
|
{
|
|
$play_post_press_audio=1;
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02087'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02088'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$exitwithkey++;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$DROPexten='';
|
|
$wait_in_queue = 2; #continue waiting on hold
|
|
if ($AGILOG) {$agi_string = "HOLD TIME OPTION NOTHING PRESSED $pin: $hold_time_option|$HT_status"; &agi_output;}
|
|
}
|
|
}
|
|
### END hold time option press 1 options ###
|
|
|
|
|
|
if ( ($hold_time_option =~ /EXTENSION/) && ($wait_in_queue < 2) )
|
|
{
|
|
if (length($hold_time_option_exten)>0)
|
|
{
|
|
$DROPexten = "$hold_time_option_exten";
|
|
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
|
|
{
|
|
### Grab user's custom_five field from the database
|
|
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02177'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DROPexten = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$newcallerid = "\"$callerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ( ($hold_time_option =~ /VOICEMAIL|VMAIL_NO_INST/) && ($wait_in_queue < 2) )
|
|
{
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($hold_time_option_voicemail =~ /AGENTVMAIL/) )
|
|
{
|
|
### Grab user's voicemail ID from the database
|
|
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02128'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$hold_time_option_voicemail = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ($hold_time_option =~ /VMAIL_NO_INST/)
|
|
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
|
|
if (length($hold_time_option_voicemail)>0)
|
|
{$DROPexten = "$voicemail_dump_exten$hold_time_option_voicemail";}
|
|
}
|
|
if ( ($hold_time_option =~ /CALL_MENU/) && ($wait_in_queue < 2) )
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
if ($action_xfer_cid =~ /CLOSER/)
|
|
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ( (length($hold_time_option_callmenu)>0) && ($hold_time_option_callmenu !~ /---NONE---/) )
|
|
{
|
|
$DROPexten = "s";
|
|
$ext_context = "$hold_time_option_callmenu";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02206'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
}
|
|
if ( ($hold_time_option =~ /IN_GROUP/) && ($wait_in_queue < 2) )
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$HT_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$HT_prefix='98009';}
|
|
$DROPexten = "$HT_prefix*$hold_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
if ( ($hold_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
|
|
{
|
|
##### CID Callback Number Validation if enabled #####
|
|
$cid_cb_number = $phone_number;
|
|
|
|
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
|
{
|
|
&cid_cb_number_validation;
|
|
}
|
|
if (length($hold_time_option_exten)>0)
|
|
{$DROPexten = "$hold_time_option_exten";}
|
|
# if callerid is not valid do not execute
|
|
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
|
{
|
|
$entry_list_idSQLa=''; $entry_list_idSQLb='';
|
|
if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
|
|
{
|
|
$entry_list_idSQLa=',entry_list_id';
|
|
$entry_list_idSQLb=",'$entry_list_id'";
|
|
}
|
|
$ingroup_insert = $channel_group;
|
|
if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
|
|
$populate_provinceA=''; $populate_provinceB='';
|
|
if ($populate_lead_province =~ /did/i)
|
|
{&populate_lead_province_process;}
|
|
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
|
|
{&lead_timezone_process;}
|
|
$populate_ownerA=''; $populate_ownerB='';
|
|
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
|
|
{&populate_lead_owner_process;}
|
|
### insert a record into the vicidial_list table
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA$address2_sql_a) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$hold_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB$address2_sql_b);";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02103'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLBACK_insert_lead_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### BEGIN the Add-Lead-URL get process
|
|
if (length($add_lead_url) > 5)
|
|
{
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
|
|
$launch .= " --phone_number=" . $cid_cb_number;
|
|
$launch .= " --user=";
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --call_id=" . $callerid;
|
|
$launch .= " --list_id=" . $hold_time_option_callback_list_id;
|
|
$launch .= " --function=INGROUP_ADD_LEAD_URL";
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
### END the Add-Lead-URL get process
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$CALLBACK_insert_lead_id|$stmtA|"; &agi_output;}
|
|
|
|
$DROPexten = "8300";
|
|
|
|
$play_post_press_audio=1;
|
|
}
|
|
else
|
|
{
|
|
$wait_in_queue = 2; #continue waiting
|
|
|
|
### Set the call time back to original call time
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
|
}
|
|
}
|
|
if ( ($hold_time_option =~ /CALLBACK_QUEUE/) && ($wait_in_queue < 2) )
|
|
{
|
|
##### CID Callback Number Validation if enabled #####
|
|
$cid_cb_number = $phone_number;
|
|
|
|
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
|
{
|
|
&cid_cb_number_validation;
|
|
}
|
|
if (length($hold_time_option_exten)>0)
|
|
{$DROPexten = "$hold_time_option_exten";}
|
|
# if callerid is not valid do not execute
|
|
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
|
{
|
|
### insert a record into the vicidial_inbound_callback_queue table
|
|
$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
|
|
$affected_rows = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $stmtA=$stmtC; $mysql_count='02230'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02231'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLBACK_insert_icbq_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
$affected_rowsD=0;
|
|
if ($cid_cb_number ne $phone_number)
|
|
{
|
|
### update the vicidial_list phone_number if different
|
|
$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
|
|
$affected_rowsD = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $stmtA=$stmtD; $mysql_count='02250'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number old number: $phone_number';";
|
|
$affected_rowsE = $dbhA->do($stmtE);
|
|
$dbhP=$dbhA; $stmtA=$stmtE; $mysql_count='02251'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|"; &agi_output;}
|
|
|
|
$DROPexten = "8300";
|
|
|
|
$play_post_press_audio=1;
|
|
}
|
|
else
|
|
{
|
|
$wait_in_queue = 2; #continue waiting
|
|
|
|
### Set the call time back to original call time
|
|
$stmtA = "UPDATE vicidial_auto_calls set call_time='$ORIGINAL_call_time' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02152'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- Reset original call time: |$affected_rows|$ORIGINAL_call_time|$callerid|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDCL HOLD TIME OPT: |$hold_time_option|$DROPexten|$wait_in_queue|"; &agi_output;}
|
|
|
|
if ($wait_in_queue < 1)
|
|
{
|
|
if (length($DROPexten)>0)
|
|
{ ### if DROP extension is defined then send the dropped call there instead of hangup
|
|
|
|
### use STDOUT to send call to proper DROP location
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
$now_date_epoch = time();
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02090'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
|
|
$called_since_last_resetSQL='';
|
|
if ( ($hold_time_option =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($hold_time_lead_reset =~ /Y/) )
|
|
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='HOLDTO' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02092'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
|
|
|
|
# set the log-user to the agentdirect destination user, if set
|
|
$LOGuserSQL='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuserSQL = ",user='$agent_only'";}
|
|
|
|
if (length($HT_status)<1) {$HT_status='HOLDTO';}
|
|
$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDTIME'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02091'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$HT_status',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$HT_status|"; &agi_output;}
|
|
}
|
|
|
|
if ( ($enable_queuemetrics_logging > 0) && ($exitwithkey < 1) )
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02093'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HOLDTO',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02094'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ( (length($hold_time_option_callback_filename) > 0) && ($play_post_press_audio > 0) )
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($hold_time_option_callback_filename =~ /\|/)
|
|
{
|
|
@hold_time_option_callback_filename_array = split(/\|/,$hold_time_option_callback_filename);
|
|
$w=0;
|
|
foreach(@hold_time_option_callback_filename_array)
|
|
{
|
|
if (length($hold_time_option_callback_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$hold_time_option_callback_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$hold_time_option_callback_filename");}
|
|
}
|
|
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
}
|
|
$start_moh=1;
|
|
$moh_delay=1;
|
|
}
|
|
}
|
|
}
|
|
### END hold time options ###
|
|
|
|
|
|
##### BEGIN NO AGENT NO QUEUE CHECK #####
|
|
if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < $drop_timer) && ($no_agent_no_queue_checked < 1) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- NANQUE check started delayed($drop_timer): |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked"; &agi_output;}
|
|
$NQ_sec=$drop_timer;
|
|
&no_agent_no_queue_process;
|
|
}
|
|
##### END NO AGENT NO QUEUE CHECK #####
|
|
|
|
### BEGIN in_queue_nanque_trigger process, trigger at 3 seconds of no-agents
|
|
if ($in_queue_nanque_trigger > 2)
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- IQ-NANQUE triggered($drop_timer): |$callerid|$insert_lead_id|$channel|$in_queue_nanque_trigger|$no_agent_no_queue_checked"; &agi_output;}
|
|
$NQ_sec=$drop_timer;
|
|
&no_agent_no_queue_process;
|
|
}
|
|
|
|
|
|
##### wait before looking again for an agent to take the call
|
|
if ($wait_in_queue > 0)
|
|
{
|
|
if ($drop_timer < 2)
|
|
{
|
|
### sleep for 23 hundredths of a second
|
|
usleep(1*230*1000);
|
|
$drop_timer = ($drop_timer + 0.25);
|
|
if ($moh_delay > 0)
|
|
{$moh_delay = ($moh_delay - 1);}
|
|
}
|
|
else
|
|
{
|
|
if ( ($start_moh > 0) && ($moh_delay < 1) )
|
|
{
|
|
$start_moh=0;
|
|
print "SET MUSIC ON $moh_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
}
|
|
if ($moh_delay > 0)
|
|
{$moh_delay = ($moh_delay - 1);}
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
# $drop_timer++;
|
|
$NOWsec = time();
|
|
$drop_timer = ($NOWsec - $start_epoch);
|
|
}
|
|
}
|
|
|
|
|
|
### allow the changing of the queue priority of a call while the call is in queue
|
|
$VAC_qp_SQL='';
|
|
if ($drop_timer > 5)
|
|
{
|
|
$stmtA = "SELECT queue_priority FROM vicidial_inbound_groups where group_id = '$channel_group';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02153'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$queue_priority = $aryA[0];
|
|
$VAC_qp_SQL = ", queue_priority='$queue_priority'";
|
|
}
|
|
# if ($AGILOG) {$agi_string = "$sthArows|$stmtA|$VAC_qp_SQL|$queue_priority"; &agi_output;}
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer'$VAC_qp_SQL where callerid='$callerid';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02095'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($affected_rows < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_auto_calls SET server_ip='$VARserver_ip',campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',uniqueid='$uniqueid',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-$drop_timer',queue_priority='$queue_priority' $adSQL;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02096'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02129'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$auto_call_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$mysql_count|$auto_call_id|$stmtA|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
# if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update vac table: $callerid\n|$stmtA|$drop_timer ($NOWsec - $start_epoch)|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
###################################################
|
|
### BEGIN final Closing-Now process options ###
|
|
###################################################
|
|
if ($closing_check > 0)
|
|
{
|
|
$pin='';
|
|
$DROPexten = '';
|
|
$exitwithkey=0;
|
|
$play_post_press_audio=0;
|
|
$closing_time_action_SETTING = $closing_time_action;
|
|
|
|
### Available Closing-Time options:
|
|
# - PRESS_VMAIL
|
|
# - PRESS_VMAIL_NO_INST
|
|
# - PRESS_EXTEN
|
|
# - PRESS_CALLMENU
|
|
# - PRESS_CID_CALLBACK
|
|
# - PRESS_INGROUP
|
|
# - PRESS_CALLBACK_QUEUE
|
|
# - VMAIL
|
|
# - VMAIL_NO_INST
|
|
# - EXTEN
|
|
# - CALLMENU
|
|
# - CID_CALLBACK
|
|
# - INGROUP
|
|
# - CALLBACK_QUEUE
|
|
|
|
if ($closing_time_action_SETTING =~ /PRESS_/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$HTO_no_block_SQL = '';
|
|
$NBDtarget = $now_date_epoch;
|
|
($NBsec,$NBmin,$NBhour,$NBmday,$NBmon,$NByear,$NBwday,$NByday,$NBisdst) = localtime($NBDtarget);
|
|
$NByear = ($NByear + 1900);
|
|
$NBmon++;
|
|
if ($NBmon < 10) {$NBmon = "0$NBmon";}
|
|
if ($NBmday < 10) {$NBmday = "0$NBmday";}
|
|
if ($NBhour < 10) {$NBhour = "0$NBhour";}
|
|
if ($NBmin < 10) {$NBmin = "0$NBmin";}
|
|
if ($NBsec < 10) {$NBsec = "0$NBsec";}
|
|
$NB_SQLdate = "$NByear-$NBmon-$NBmday $NBhour:$NBmin:$NBsec";
|
|
$HTO_no_block_SQL = ",call_time='$NB_SQLdate'";
|
|
|
|
$FDtarget = ($now_date_epoch + 60);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' $HTO_no_block_SQL where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02232'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record for Closing-Time: |$affected_rows|$FDtsSQLdate|$callerid|$HTO_no_block_SQL|"; &agi_output;}
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
|
|
$HTO_digits="1";
|
|
$HTO_filename=$closing_time_filename;
|
|
|
|
&press_one_hold_time_option_prompt;
|
|
|
|
if ($pin =~ /1/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$drop_timer = ($now_date_epoch - $start_epoch);
|
|
|
|
if ($pin =~ /1/)
|
|
{
|
|
if ($closing_time_action_SETTING =~ /PRESS_VMAIL/) {$closing_time_action = 'VMAIL'; $HT_status='QVMAIL';}
|
|
if ($closing_time_action_SETTING =~ /PRESS_VMAIL_NO_INST/) {$closing_time_action = 'VMAIL_NO_INST'; $HT_status='QVMAIL';}
|
|
if ($closing_time_action_SETTING =~ /PRESS_EXTEN/) {$closing_time_action = 'EXTEN'; $HT_status='CLOSOP';}
|
|
if ($closing_time_action_SETTING =~ /PRESS_CALLMENU/) {$closing_time_action = 'CALLMENU'; $HT_status='CLOSOP';}
|
|
if ($closing_time_action_SETTING =~ /PRESS_CID_CALLBACK/) {$closing_time_action = 'CID_CALLBACK'; $HT_status='CLOSOP';}
|
|
if ($closing_time_action_SETTING =~ /PRESS_INGROUP/) {$closing_time_action = 'INGROUP'; $HT_status='CLOSOP';}
|
|
if ($closing_time_action_SETTING =~ /PRESS_CALLBACK_QUEUE/) {$closing_time_action = 'CALLBACK_QUEUE'; $HT_status='CLOSOP';}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "CLOSING TIME OPTION PRESSED $pin: $closing_time_action|$HT_status"; &agi_output;}
|
|
|
|
if ($closing_time_action !~ /STAY_IN_QUEUE/)
|
|
{
|
|
$play_post_press_audio=1;
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02233'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02234'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$exitwithkey++;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
}
|
|
}
|
|
}
|
|
### END closing-time option press 1 options ###
|
|
|
|
if ($closing_time_action =~ /EXTEN/)
|
|
{
|
|
if (length($closing_time_option_exten)>0)
|
|
{
|
|
$DROPexten = "$closing_time_option_exten";
|
|
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
|
|
{
|
|
### Grab user's custom_five field from the database
|
|
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02246'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DROPexten = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$newcallerid = "\"$callerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ($closing_time_action =~ /VMAIL|VMAIL_NO_INST/)
|
|
{
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($closing_time_option_voicemail =~ /AGENTVMAIL/) )
|
|
{
|
|
### Grab user's voicemail ID from the database
|
|
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02235'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$closing_time_option_voicemail = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ($closing_time_action =~ /VMAIL_NO_INST/)
|
|
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
|
|
if (length($closing_time_option_voicemail)>0)
|
|
{$DROPexten = "$voicemail_dump_exten$closing_time_option_voicemail";}
|
|
}
|
|
if ($closing_time_action =~ /CALLMENU/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
if ($action_xfer_cid =~ /CLOSER/)
|
|
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ( (length($closing_time_option_callmenu)>0) && ($closing_time_option_callmenu !~ /---NONE---/) )
|
|
{
|
|
$DROPexten = "s";
|
|
$ext_context = "$closing_time_option_callmenu";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02236'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
}
|
|
if ($closing_time_action =~ /INGROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$CT_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$CT_prefix='98009';}
|
|
$DROPexten = "$CT_prefix*$closing_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
if ($closing_time_action =~ /CID_CALLBACK/)
|
|
{
|
|
##### CID Callback Number Validation if enabled #####
|
|
$cid_cb_number = $phone_number;
|
|
|
|
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
|
{
|
|
&cid_cb_number_validation;
|
|
}
|
|
if (length($closing_time_option_exten)>0)
|
|
{$DROPexten = "$closing_time_option_exten";}
|
|
# if callerid is not valid do not execute
|
|
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
|
{
|
|
$entry_list_idSQLa=''; $entry_list_idSQLb='';
|
|
if ( ($enable_did_entry_list_id > 0) && ($entry_list_id > 0) )
|
|
{
|
|
$entry_list_idSQLa=',entry_list_id';
|
|
$entry_list_idSQLb=",'$entry_list_id'";
|
|
}
|
|
$ingroup_insert = $channel_group;
|
|
if ($populate_lead_ingroup =~ /DISABLED/) {$ingroup_insert='';}
|
|
$populate_provinceA=''; $populate_provinceB='';
|
|
if ($populate_lead_province =~ /did/i)
|
|
{&populate_lead_province_process;}
|
|
if ($add_lead_timezone =~ /PHONE_CODE_AREACODE/)
|
|
{&lead_timezone_process;}
|
|
$populate_ownerA=''; $populate_ownerB='';
|
|
if ($populate_lead_owner =~ /did|OWNERCUSTOM/i)
|
|
{&populate_lead_owner_process;}
|
|
### insert a record into the vicidial_list table
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments$entry_list_idSQLa$INSERTstateSQLa$INSERTpostal_codeSQLa$populate_provinceA$populate_ownerA$address2_sql_a) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','$source_id','$closing_time_option_callback_list_id','N','$phone_code','$cid_cb_number','$ingroup_insert','$called_count','$local_gmt','$VLcomments'$entry_list_idSQLb$INSERTstateSQLb$INSERTpostal_codeSQLb$populate_provinceB$populate_ownerB$address2_sql_b);";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02237'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02238'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLBACK_insert_lead_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### BEGIN the Add-Lead-URL get process
|
|
if (length($add_lead_url) > 5)
|
|
{
|
|
$launch = $PATHhome . "/AST_send_URL.pl";
|
|
$launch .= " --SYSLOG" if ($SYSLOG);
|
|
$launch .= " --lead_id=" . $CALLBACK_insert_lead_id;
|
|
$launch .= " --phone_number=" . $cid_cb_number;
|
|
$launch .= " --user=";
|
|
$launch .= " --call_type=IN";
|
|
$launch .= " --campaign=" . $channel_group;
|
|
$launch .= " --uniqueid=" . $uniqueid;
|
|
$launch .= " --call_id=" . $callerid;
|
|
$launch .= " --list_id=" . $closing_time_option_callback_list_id;
|
|
$launch .= " --alt_dial=MAIN";
|
|
$launch .= " --function=INGROUP_ADD_LEAD_URL";
|
|
|
|
system($launch . ' &');
|
|
|
|
if ($AGILOG) {$agi_string = "$launch|"; &agi_output;}
|
|
}
|
|
### END the Add-Lead-URL get process
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$CALLBACK_insert_lead_id|$stmtA|"; &agi_output;}
|
|
|
|
$DROPexten = "8300";
|
|
|
|
$play_post_press_audio=1;
|
|
}
|
|
}
|
|
if ($closing_time_action =~ /CALLBACK_QUEUE/)
|
|
{
|
|
##### CID Callback Number Validation if enabled #####
|
|
$cid_cb_number = $phone_number;
|
|
|
|
if ( ($cid_cb_confirm_number !~ /^NO/i) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_length) > 0) && (length($cid_cb_valid_filename) > 0) && (length($cid_cb_confirmed_filename) > 0) && (length($cid_cb_enter_filename) > 0) && (length($cid_cb_you_entered_filename) > 0) && (length($cid_cb_press_to_confirm_filename) > 0) && (length($cid_cb_invalid_filename) > 0) && (length($cid_cb_reenter_filename) > 0) && (length($cid_cb_error_filename) > 0) )
|
|
{
|
|
&cid_cb_number_validation;
|
|
}
|
|
if (length($closing_time_option_exten)>0)
|
|
{$DROPexten = "$closing_time_option_exten";}
|
|
# if callerid is not valid do not execute
|
|
if ( ( length($cid_cb_number) > 6 ) && ( $cid_cb_number > 0) )
|
|
{
|
|
### insert a record into the vicidial_inbound_callback_queue table
|
|
$stmtC = "INSERT INTO vicidial_inbound_callback_queue SET icbq_date=NOW(),icbq_status='NEW',icbq_phone_number='$cid_cb_number',icbq_phone_code='$phone_code',icbq_nextday_choice='U',lead_id='$insert_lead_id',group_id='$channel_group',queue_priority='$queue_priority',call_date='$SQLdateBEGIN',gmt_offset_now='$local_gmt';";
|
|
$affected_rows = $dbhA->do($stmtC);
|
|
$dbhP=$dbhA; $stmtA=$stmtC; $mysql_count='02239'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02240'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$CALLBACK_insert_icbq_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
$affected_rowsD=0;
|
|
if ($cid_cb_number ne $phone_number)
|
|
{
|
|
### update the vicidial_list phone_number if different
|
|
$stmtD = "UPDATE vicidial_list SET phone_number='$cid_cb_number' where lead_id='$insert_lead_id';";
|
|
$affected_rowsD = $dbhA->do($stmtD);
|
|
$dbhP=$dbhA; $stmtA=$stmtD; $mysql_count='02252'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
|
|
$stmtE = "INSERT INTO vicidial_call_notes SET lead_id='$insert_lead_id', call_date='$SQLdateBEGIN', vicidial_id='$insert_close_id', call_notes='CID Callback new number: $cid_cb_number old number: $phone_number';";
|
|
$affected_rowsE = $dbhA->do($stmtE);
|
|
$dbhP=$dbhA; $stmtA=$stmtE; $mysql_count='02253'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_inbound_callback_queue insert |$CALLBACK_insert_icbq_id|$stmtC|$affected_rowsD|$stmtD|$affected_rowsE|$stmtE|"; &agi_output;}
|
|
|
|
$DROPexten = "8300";
|
|
|
|
$play_post_press_audio=1;
|
|
}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDCL CLOSING-TIME OPT: |$closing_time_action|$DROPexten|"; &agi_output;}
|
|
|
|
if (length($DROPexten)>0)
|
|
{ ### if DROP extension is defined then send the dropped call there instead of hangup
|
|
|
|
### use STDOUT to send call to proper DROP location
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
$now_date_epoch = time();
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02241'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
|
|
$called_since_last_resetSQL='';
|
|
if ( ($closing_time_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($closing_time_lead_reset =~ /Y/) )
|
|
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='CLOSOP' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02242'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
|
|
|
|
# set the log-user to the agentdirect destination user, if set
|
|
$LOGuserSQL='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuserSQL = ",user='$agent_only'";}
|
|
|
|
if (length($HT_status)<1) {$HT_status='CLOSOP';}
|
|
$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='CLOSETIME'$LOGuserSQL where lead_id = '$insert_lead_id' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02243'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$HT_status',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$HT_status|"; &agi_output;}
|
|
}
|
|
|
|
if ( ($enable_queuemetrics_logging > 0) && ($exitwithkey < 1) )
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02244'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='CLOSOP',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02245'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ( (length($closing_time_end_filename) > 0) && ($play_post_press_audio > 0) )
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($closing_time_end_filename =~ /\|/)
|
|
{
|
|
@closing_time_end_filename_array = split(/\|/,$closing_time_end_filename);
|
|
$w=0;
|
|
foreach(@closing_time_end_filename_array)
|
|
{
|
|
if (length($closing_time_end_filename_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$closing_time_end_filename_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$closing_time_end_filename");}
|
|
}
|
|
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app at Closing-Time, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
}
|
|
###################################################
|
|
### END final Closing-Now process options ###
|
|
###################################################
|
|
|
|
|
|
|
|
###################################################
|
|
### End of Loop to try to send call to an agent ###
|
|
### Time to figure out where to drop the call ###
|
|
|
|
if ( ($drop_timer > $DROP_TIME) || ($MCdrop_override > 0) )
|
|
{
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$CIDdate = "$mon$mday$hour$min$sec";
|
|
$tsSQLdate = "$year$mon$mday$hour$min$sec";
|
|
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
|
|
# $VDADvoicemail_ext = '';
|
|
|
|
$DRstatus='TIMEOT';
|
|
$DRterm='QUEUETIMEOUT';
|
|
if ($MCdrop_override > 0)
|
|
{
|
|
$DRstatus = $MCstatus;
|
|
$DRterm = $MCterm;
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHTIMEOUT',data1='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02097'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$DRstatus',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02098'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
$DROPexten = '';
|
|
if ($drop_seconds < 1)
|
|
{
|
|
$drop_seconds = $DROP_TIME;
|
|
}
|
|
|
|
# Look for a list override for drop voicemail from the database
|
|
if ($drop_action =~ /VOICEMAIL|VMAIL_NO_INST/)
|
|
{
|
|
$inbound_drop_voicemail='';
|
|
$stmtA = "SELECT inbound_drop_voicemail FROM vicidial_lists where list_id='$list_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02269'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$inbound_drop_voicemail = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if (length($inbound_drop_voicemail) > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "List Override for Drop Voicemail set: $inbound_drop_voicemail($VDADvoicemail_ext) $list_id|$callerid"; &agi_output;}
|
|
$VDADvoicemail_ext = $inbound_drop_voicemail;
|
|
}
|
|
}
|
|
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ( (length($user_unavailable_action) > 1) || ($VDADvoicemail_ext =~ /AGENTVMAIL/) ) )
|
|
{
|
|
if ($VDADvoicemail_ext !~ /AGENTVMAIL/)
|
|
{
|
|
$drop_action = $user_unavailable_action;
|
|
$drop_inbound_group = $did_in_group;
|
|
}
|
|
if (length($did_voicemail_ext) < 1)
|
|
{
|
|
if ($VDADvoicemail_ext =~ /AGENTVMAIL/)
|
|
{
|
|
### Grab user's voicemail ID from the database
|
|
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02130'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDADvoicemail_ext = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$VDADvoicemail_ext = $did_voicemail_ext;
|
|
}
|
|
}
|
|
|
|
if ($drop_action =~ /MESSAGE|EXTEN/)
|
|
{
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && (length($user_unavailable_action) > 1) )
|
|
{
|
|
if ($drop_exten =~ /AGENTEXT/)
|
|
{
|
|
### Grab user's custom_five field from the database
|
|
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02178'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$did_extension = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$drop_exten = $did_extension;
|
|
$ext_context = $did_exten_context;
|
|
}
|
|
else
|
|
{
|
|
$newcallerid = "\"$callerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\>"; &agi_output;}
|
|
}
|
|
if (length($drop_exten)>0)
|
|
{$DROPexten = "$drop_exten";}
|
|
}
|
|
if ($drop_action =~ /VOICEMAIL|VMAIL_NO_INST/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ($drop_action =~ /VMAIL_NO_INST/)
|
|
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
|
|
if (length($VDADvoicemail_ext)>0)
|
|
{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
|
|
}
|
|
if ($drop_action =~ /CALLMENU/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
if ($action_xfer_cid =~ /CLOSER/)
|
|
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
$DROPexten = 's';
|
|
$ext_context = $drop_callmenu;
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02207'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
if ($drop_action =~ /IN_GROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$DA_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$DA_prefix='98009';}
|
|
$DROPexten = "$DA_prefix*$drop_inbound_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
if ($drop_action =~ /PHONE/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
### Grab phone dialplan number value from the database
|
|
$stmtA = "SELECT dialplan_number FROM phones where server_ip='$did_phone_server_ip' and extension='$did_phone';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02002'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$did_phone_dialplan_number = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
### format the remote server dialstring to get the call to the overflow agent meetme room
|
|
if( $did_phone_server_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
|
|
{
|
|
$a = leading_zero($1);
|
|
$b = leading_zero($2);
|
|
$c = leading_zero($3);
|
|
$d = leading_zero($4);
|
|
$DIDphoneDIALstr = "$a$S$b$S$c$S$d$S";
|
|
}
|
|
$DROPexten = "$DIDphoneDIALstr$did_phone_dialplan_number";
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDCL DROP: |$drop_action|$DROPexten|$ext_context|"; &agi_output;}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02099'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
|
|
# set the log-user to the agentdirect destination user, if set
|
|
$LOGuserSQL='';
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuserSQL = ",user='$agent_only'";}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set status='$DRstatus',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='$DRterm'$LOGuserSQL where lead_id='$insert_lead_id' order by closecallid desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02100'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$DRstatus',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$DRstatus|"; &agi_output;}
|
|
}
|
|
|
|
$called_since_last_resetSQL='';
|
|
if ( ($drop_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($drop_lead_reset =~ /Y/) )
|
|
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='$DRstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02101'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
### use STDOUT to send call to proper DROP location
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
### if DROP extension is defined then send the dropped call there instead of hangup
|
|
if (length($DROPexten)>0)
|
|
{
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
|
|
{
|
|
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
}
|
|
else
|
|
{
|
|
### insert a NEW record to the vicidial_manager table to be processed
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02102'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- VDCL call_hungup timeout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
sub enter_pin_number
|
|
{
|
|
$digits_to_collect =~ s/DIGITID//gi;
|
|
|
|
# please enter the pin number followed by the pound key
|
|
# please enter your X digit pin number
|
|
|
|
$digit='';
|
|
undef $digit;
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
|
|
$interrupt_digit = $AGI->stream_file('four_digit_id','123456789');
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
|
|
|
$digits_being_entered=1;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
}
|
|
|
|
$digit_loop_counter=0;
|
|
|
|
while ( ($digit_loop_counter < $digits_to_collect) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$digits_to_collect;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$totalDTMF =~ s/\D//gi;
|
|
$pin = $totalDTMF;
|
|
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
|
|
}
|
|
|
|
|
|
### BEGIN VIDPROMPT gather of ID section ###
|
|
sub enter_id_number
|
|
{
|
|
# DEFAULT PROMPTS USED:
|
|
# please_enter_id_number - "Please enter your ID Number followed by the # key
|
|
# id_number - "Your ID number is"
|
|
# confirm_id_number - "Press 1 if it is correct. Press 2 to repeat entry"
|
|
$vid_validate_length=1;
|
|
$vendor_id='';
|
|
if (length($vid_enter_filename) < 1) {$vid_enter_filename = 'please_enter_id_number';}
|
|
if (length($vid_id_number_filename) < 1){$vid_id_number_filename = 'id_number';}
|
|
if (length($vid_confirm_filename) < 1) {$vid_confirm_filename = 'confirm_id_number';}
|
|
if (length($vid_validate_digits) < 1) {$vid_validate_digits = 'X'; $vid_validate_length=0;}
|
|
if ($vid_validate_digits =~ /X/) {$vid_validate_digits=99; $vid_validate_length=0;}
|
|
|
|
if ($AGILOG) {$agi_string = "$call_handle_method method: |$vid_enter_filename|$vid_id_number_filename|$vid_confirm_filename|$vid_validate_digits|$vid_validate_length|"; &agi_output;}
|
|
|
|
$confirmation=0;
|
|
$confirmation_chances=0;
|
|
while ( ($confirmation_chances < 3) && ($confirmation < 1) )
|
|
{
|
|
$entry_chances=0;
|
|
$Lvendor_id=0;
|
|
|
|
if ($AGILOG) {$agi_string = "DEBUG------------------( ($entry_chances < 3) && ( ( ($Lvendor_id < 1) && ($vid_validate_length < 1) ) || ( ($Lvendor_id != $vid_validate_digits) && ($vid_validate_length > 0) ) ) )"; &agi_output;}
|
|
|
|
|
|
while ( ($entry_chances < 3) && ( ( ($Lvendor_id < 1) && ($vid_validate_length < 1) ) || ( ($Lvendor_id != $vid_validate_digits) && ($vid_validate_length > 0) ) ) )
|
|
{
|
|
$entry_chances++;
|
|
$digits_being_entered=1;
|
|
$id_number='';
|
|
$interrupt_digit='';
|
|
$interrupt_digit = $AGI->stream_file("$vid_enter_filename",'0123456789');
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
|
if ($interrupt_digit > 0)
|
|
{
|
|
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
|
|
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$id_number=$interrupt_digit;
|
|
}
|
|
|
|
$digit_loop_counter=0;
|
|
while ($digits_being_entered > 0)
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input or until the pound key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$id_number = "$id_number$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| id_number |$id_number|"; &agi_output;}
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digits_being_entered=0;
|
|
}
|
|
$Lid_number = length($id_number);
|
|
if ($Lid_number >= $vid_validate_digits)
|
|
{
|
|
$digits_being_entered=0;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$id_number =~ s/\D//gi;
|
|
$vendor_id = $id_number;
|
|
$Lvendor_id = length($vendor_id);
|
|
}
|
|
|
|
$AGI->stream_file("$vid_id_number_filename");
|
|
$AGI->say_digits("$vendor_id");
|
|
|
|
### if vendor_id has been set, ask to confirm it
|
|
if (length($vendor_id) > 0)
|
|
{
|
|
$interrupt_digit = $AGI->stream_file("$vid_confirm_filename",'12');
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
|
$digits_being_entered=1;
|
|
$ANSWER_confirm='';
|
|
if ($interrupt_digit > 0)
|
|
{
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
$ANSWER_confirm=$interrupt_digit;
|
|
}
|
|
|
|
if (length($ANSWER_confirm) < 1)
|
|
{
|
|
$digit_loop_counter=0;
|
|
while ( ($digits_being_entered > 0) && ($digit_loop_counter < 1) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$ANSWER_confirm = "$ANSWER_confirm$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| ANSWER_confirm |$ANSWER_confirm|"; &agi_output;}
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digits_being_entered=0;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
}
|
|
|
|
$ANSWER_confirm =~ s/\D//gi;
|
|
|
|
if ($ANSWER_confirm > 1)
|
|
{$vendor_id='';}
|
|
if ( ($ANSWER_confirm > 0) && ($ANSWER_confirm < 2) )
|
|
{$confirmation=1;}
|
|
}
|
|
if ($confirmation < 1)
|
|
{
|
|
$AGI->stream_file('buzz');
|
|
}
|
|
$confirmation_chances++;
|
|
}
|
|
}
|
|
### END VIDPROMPT gather of ID section ###
|
|
|
|
|
|
|
|
sub press_one_hold_time_option_prompt
|
|
{
|
|
$digits_to_collect = 1;
|
|
|
|
# To be called back when a representative is available, press 1
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
$digit='';
|
|
undef $digit;
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
$digit_loop_counter=0;
|
|
|
|
$interrupt_digit = $AGI->stream_file('sip-silence',"$HTO_digits");
|
|
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
|
|
if ($HTO_filename =~ /\|/)
|
|
{
|
|
@hold_time_option_press_filename_array = split(/\|/,$HTO_filename);
|
|
$w=0;
|
|
foreach(@hold_time_option_press_filename_array)
|
|
{
|
|
if ( (length($hold_time_option_press_filename_array[$w])>0) && ($interrupt_digit < 2) )
|
|
{
|
|
$interrupt_digit = $AGI->stream_file("$hold_time_option_press_filename_array[$w]","$HTO_digits");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$interrupt_digit = $AGI->stream_file("$HTO_filename","$HTO_digits");} # this prompt should be less than 10 seconds long
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit| |$hold_time_option_press_filename|"; &agi_output;}
|
|
|
|
$digits_being_entered=1;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
|
|
while ( ($digit_loop_counter < $digits_to_collect) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('4000')); # wait 4 seconds for input or until the key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$digits_to_collect;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$totalDTMF =~ s/\D//gi;
|
|
$pin = $totalDTMF;
|
|
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
|
|
}
|
|
|
|
|
|
|
|
sub temp_12_choice_entry($)
|
|
{
|
|
$temp_prompt = $temp_12_choice_prompt;
|
|
|
|
$digits_to_collect = 1;
|
|
|
|
# press 1 or press 2 ...
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
$digit='';
|
|
undef $digit;
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
$digit_loop_counter=0;
|
|
|
|
$interrupt_digit = $AGI->stream_file('sip-silence',"12");
|
|
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
|
|
if ($temp_prompt =~ /\|/)
|
|
{
|
|
@temp_prompt_array = split(/\|/,$temp_prompt);
|
|
$w=0;
|
|
foreach(@temp_prompt_array)
|
|
{
|
|
if ( (length($temp_prompt_array[$w])>0) && ($interrupt_digit < 2) )
|
|
{
|
|
$interrupt_digit = $AGI->stream_file("$temp_prompt_array[$w]","12");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$interrupt_digit = $AGI->stream_file("$temp_prompt","12");} # this prompt should be less than 10 seconds long
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit| |$temp_prompt|"; &agi_output;}
|
|
|
|
$digits_being_entered=1;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
|
|
while ( ($digit_loop_counter < $digits_to_collect) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('4000')); # wait 4 seconds for input or until the key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$digits_to_collect;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$totalDTMF =~ s/\D//gi;
|
|
$temp_12_value = $totalDTMF;
|
|
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|$temp_12_value|"; &agi_output;}}
|
|
}
|
|
|
|
|
|
|
|
### BEGIN Enter CID CB phone number section ###
|
|
sub enter_cid_cb_number
|
|
{
|
|
# PROMPTS USED:
|
|
# cid_cb_enter_filename - "Please enter the phone number you want to be called back on followed by the # key
|
|
# cid_cb_you_entered_filename - "You have entered"
|
|
# cid_cb_press_to_confirm_filename - "Press 1 if it is correct. Press 2 to repeat entry"
|
|
# cid_cb_invalid_filename - "We are sorry but we cannot recognize the number that you have entered"
|
|
# cid_cb_reenter_filename - "Okay, lets try again"
|
|
# cid_cb_error_filename - "It looks like we are having some difficulty, please hold and we will transfer you to one of our team members as soon as possible"
|
|
$cid_cb_number='';
|
|
|
|
if ($AGILOG) {$agi_string = "Enter CID CB number started: |$cid_cb_enter_filename|"; &agi_output;}
|
|
|
|
$confirmation=0;
|
|
$confirmation_chances=0;
|
|
while ( ($confirmation_chances < 3) && ($confirmation < 1) )
|
|
{
|
|
$entry_chances=0;
|
|
$digits_being_entered=1;
|
|
|
|
if ($AGILOG) {$agi_string = "DEBUG------------------ $entry_chances"; &agi_output;}
|
|
|
|
while ( ($entry_chances < 3) && ($digits_being_entered > 0) )
|
|
{
|
|
$entry_chances++;
|
|
$digits_being_entered=1;
|
|
$id_number='';
|
|
$interrupt_digit='';
|
|
$interrupt_digit = $AGI->stream_file("$cid_cb_enter_filename",'0123456789');
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
|
if ($interrupt_digit > 0)
|
|
{
|
|
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
|
|
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$id_number=$interrupt_digit;
|
|
}
|
|
|
|
$digit_loop_counter=0;
|
|
while ($digits_being_entered > 0)
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input or until the pound key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$id_number = "$id_number$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| id_number |$id_number|"; &agi_output;}
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digits_being_entered=0;
|
|
}
|
|
$Lid_number = length($id_number);
|
|
if ($Lid_number >= 20)
|
|
{
|
|
$digits_being_entered=0;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$id_number =~ s/\D//gi;
|
|
$cid_cb_number = $id_number;
|
|
}
|
|
|
|
$AGI->stream_file("$cid_cb_you_entered_filename");
|
|
$AGI->say_digits("$cid_cb_number");
|
|
|
|
### if CID CB number has been set, ask to confirm it
|
|
if (length($cid_cb_number) > 0)
|
|
{
|
|
$interrupt_digit = $AGI->stream_file("$cid_cb_press_to_confirm_filename",'12');
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
|
$digits_being_entered=1;
|
|
$ANSWER_confirm='';
|
|
if ($interrupt_digit > 0)
|
|
{
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
$ANSWER_confirm=$interrupt_digit;
|
|
}
|
|
|
|
if (length($ANSWER_confirm) < 1)
|
|
{
|
|
$digit_loop_counter=0;
|
|
while ( ($digits_being_entered > 0) && ($digit_loop_counter < 1) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('5000')); # wait 5 seconds for input
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$ANSWER_confirm = "$ANSWER_confirm$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| ANSWER_confirm |$ANSWER_confirm|"; &agi_output;}
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digits_being_entered=0;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
}
|
|
|
|
$ANSWER_confirm =~ s/\D//gi;
|
|
|
|
if ($ANSWER_confirm > 1)
|
|
{$cid_cb_number='';}
|
|
if ( ($ANSWER_confirm > 0) && ($ANSWER_confirm < 2) )
|
|
{$confirmation=1;}
|
|
}
|
|
if ($confirmation < 1)
|
|
{
|
|
$AGI->stream_file('buzz');
|
|
}
|
|
else
|
|
{
|
|
$cid_cb_length_is_valid=0;
|
|
$cid_cb_FPG_phone_found=0;
|
|
### check for valid length and invalid filter phone group entry
|
|
&cid_cb_length_and_fpg;
|
|
|
|
if ($cid_cb_length_is_valid < 1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "EN CID Callback Number Length is Invalid |$cid_cb_number(phone_number_length)|$cid_cb_valid_length|"; &agi_output;}
|
|
}
|
|
if ($cid_cb_FPG_phone_found > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "EN CID Callback Number found in the Invalid Filter Phone Group |$cid_cb_number|$cid_cb_invalid_filter_phone_group|"; &agi_output;}
|
|
}
|
|
if ( ($cid_cb_length_is_valid < 1) || ($cid_cb_FPG_phone_found > 0) )
|
|
{
|
|
$confirmation=0;
|
|
$AGI->stream_file("$cid_cb_invalid_filename");
|
|
if ($confirmation_chances < 2)
|
|
{$AGI->stream_file("$cid_cb_reenter_filename");}
|
|
else
|
|
{$AGI->stream_file("$cid_cb_error_filename");}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "EN CID Callback Number is valid: |$cid_cb_number|$confirmation|"; &agi_output;}
|
|
}
|
|
}
|
|
$confirmation_chances++;
|
|
}
|
|
}
|
|
### END Enter CID CB phone number section ###
|
|
|
|
|
|
### BEGIN subroutine for number validation and option of entering new one ###
|
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sub cid_cb_number_validation
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{
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if ($AGILOG) {$agi_string = "CID Callback Number Validation Enabled |$phone_number|$cid_cb_confirm_number|$cid_cb_valid_length|$cid_cb_invalid_filter_phone_group|"; &agi_output;}
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$FDtarget = ($now_date_epoch + 360);
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($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
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$Fyear = ($Fyear + 1900);
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$Fmon++;
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if ($Fmon < 10) {$Fmon = "0$Fmon";}
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if ($Fmday < 10) {$Fmday = "0$Fmday";}
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if ($Fhour < 10) {$Fhour = "0$Fhour";}
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if ($Fmin < 10) {$Fmin = "0$Fmin";}
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if ($Fsec < 10) {$Fsec = "0$Fsec";}
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$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
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$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02254'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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if ($AGILOG) {$agi_string = "-- VDAC posttime record for CID CB Confirmation: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
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$cid_cb_length_is_valid=0;
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$cid_cb_FPG_phone_found=0;
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$cid_cb_play_confirmed=0;
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### check for valid length and invalid filter phone group entry
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&cid_cb_length_and_fpg;
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if ($cid_cb_length_is_valid < 1)
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{
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if ($AGILOG) {$agi_string = "CID Callback Number Length is Invalid |$cid_cb_number(phone_number_length)|$cid_cb_valid_length|"; &agi_output;}
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}
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if ($cid_cb_FPG_phone_found > 0)
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{
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if ($AGILOG) {$agi_string = "CID Callback Number found in the Invalid Filter Phone Group |$cid_cb_number|$cid_cb_invalid_filter_phone_group|"; &agi_output;}
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}
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$enter_cid_cb_process=1;
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if ( ($cid_cb_length_is_valid > 0) && ($cid_cb_FPG_phone_found < 1) )
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{
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if ($cid_cb_confirm_number !~ /IF_INVALID/i)
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{
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if ($AGILOG) {$agi_string = "CID Callback Number is valid, continuing... |$cid_cb_number|"; &agi_output;}
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# number is valid, play valid prompt (press 1 to be called back on this number or press 2 to enter a different number)
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$AGI->stream_file('sip-silence'); # stop music-on-hold process
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$AGI->stream_file('sip-silence'); # stop music-on-hold process
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$temp_12_choice_prompt = $cid_cb_valid_filename;
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if ($cid_cb_valid_filename =~ /\|/)
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{
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@cid_cb_valid_filename_array = split(/\|/,$cid_cb_valid_filename);
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$ct_cid_cb_valid_filename = ($#cid_cb_valid_filename_array + 0);
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$w=0;
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foreach(@cid_cb_valid_filename_array)
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{
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if ($AGILOG) {$agi_string = "DEBUG: CID CB valid: |$w($ct_cid_cb_valid_filename)|$cid_cb_valid_filename_array[$w]|"; &agi_output;}
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if ($ct_cid_cb_valid_filename == $w)
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{
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$temp_12_choice_prompt = $cid_cb_valid_filename_array[$w];
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}
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else
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{
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if (length($cid_cb_valid_filename_array[$w])>0)
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{
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if ($cid_cb_valid_filename_array[$w] =~ /--PHONE--/i)
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{
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$AGI->say_digits("$cid_cb_number");
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}
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else
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{
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$AGI->stream_file("$cid_cb_valid_filename_array[$w]");
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}
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}
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}
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$w++;
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}
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}
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# offer option 1 or 2
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&temp_12_choice_entry($temp_12_choice_prompt);
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if ($AGILOG) {$agi_string = "CID Callback option response |$temp_12_value|$temp_12_choice_prompt|"; &agi_output;}
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if ($temp_12_value == '1')
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{
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$enter_cid_cb_process=0;
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$cid_cb_play_confirmed=1;
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}
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}
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else
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{
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$enter_cid_cb_process=0;
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$cid_cb_play_confirmed=1;
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}
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}
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if ($enter_cid_cb_process > 0)
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{
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# play number entry prompt (enter the number you want to be called back at)
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&enter_cid_cb_number;
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if ( ($confirmation_chances > 2) && ($confirmation < 1) )
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{
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$cid_cb_number='';
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}
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else
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{
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$cid_cb_play_confirmed=1;
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}
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}
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if ($cid_cb_play_confirmed > 0)
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{
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### BEGIN Play the confirmed message ###
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# cid_cb_confirmed_filename - we will keep your place in the queue and call you back as soon as one of our team members is available
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if ($cid_cb_confirmed_filename =~ /\|/)
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{
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@cid_cb_confirmed_filename_array = split(/\|/,$cid_cb_confirmed_filename);
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$ct_cid_cb_confirmed_filename = ($#cid_cb_confirmed_filename_array + 0);
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$w=0;
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foreach(@cid_cb_confirmed_filename_array)
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{
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if ($AGILOG) {$agi_string = "DEBUG: CID CB confirm: |$w($ct_cid_cb_confirmed_filename)|$cid_cb_confirmed_filename_array[$w]|"; &agi_output;}
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if (length($cid_cb_confirmed_filename_array[$w])>0)
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{
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if ($cid_cb_confirmed_filename_array[$w] =~ /--PHONE--/i)
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{
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$AGI->say_digits("$cid_cb_number");
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}
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else
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{
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$AGI->stream_file("$cid_cb_confirmed_filename_array[$w]");
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}
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}
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$w++;
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}
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}
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else
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{
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$AGI->stream_file("$cid_cb_confirmed_filename");
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}
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### END Play the confirmed message ###
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}
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}
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### END subroutine for number validation and option of entering new one ###
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sub populate_lead_province_process
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{
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$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02218'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$DRAE_did_id = $aryA[0];
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$sthA->finish();
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if ($AGILOG) {$agi_string = "-- ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|"; &agi_output;}
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$stmtA = "SELECT did_pattern,did_description,did_carrier_description,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$DRAE_did_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$DIDs_in_system=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02219'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($DIDs_in_system > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$did_pattern = $aryA[0];
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$did_description = $aryA[1];
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$did_carrier_description = $aryA[2];
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$custom_one = $aryA[3];
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$custom_two = $aryA[4];
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$custom_three = $aryA[5];
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$custom_four = $aryA[6];
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$custom_five = $aryA[7];
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$populate_provinceA=',province';
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$populate_provinceB=",''";
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if ($populate_lead_province =~ /did_pattern/) {$populate_provinceB="'$did_pattern'";}
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if ($populate_lead_province =~ /did_description/) {$populate_provinceB="'$did_description'";}
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if ($populate_lead_province =~ /did_carrier/) {$populate_provinceB="'$did_carrier_description'";}
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if ($populate_lead_province =~ /did_custom_one/) {$populate_provinceB="'$custom_one'";}
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if ($populate_lead_province =~ /did_custom_two/) {$populate_provinceB="'$custom_two'";}
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if ($populate_lead_province =~ /did_custom_three/) {$populate_provinceB="'$custom_three'";}
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if ($populate_lead_province =~ /did_custom_four/) {$populate_provinceB="'$custom_four'";}
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if ($populate_lead_province =~ /did_custom_five/) {$populate_provinceB="'$custom_five'";}
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$populate_provinceUPDATE=",province=$populate_provinceB";
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$populate_provinceB = ",$populate_provinceB";
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "DID record found($uniqueid $DRAE_did_id|$populate_provinceA|$populate_provinceB)|"; &agi_output;}
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}
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else
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{if ($AGILOG) {$agi_string = "No DID record found($uniqueid)|"; &agi_output;}}
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}
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sub populate_lead_owner_process
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{
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if ($populate_lead_owner =~ /OWNERCUSTOM/)
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{
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if ($call_handle_method =~ /OWNERCUSTOM/)
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{
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$populate_ownerA=',owner';
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$populate_ownerB=",'$temp_owner'";
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$populate_ownerUPDATE=",owner='$temp_owner'";
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}
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}
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else
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{
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$stmtA = "SELECT did_id FROM vicidial_did_log where uniqueid='$uniqueid' order by call_date desc limit 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02270'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$DRAE_did_id = $aryA[0];
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$sthA->finish();
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if ($AGILOG) {$agi_string = "-- ORIGINAL DID FOUND : |$DRAE_did_id|$uniqueid|"; &agi_output;}
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$stmtA = "SELECT did_pattern,did_description,did_carrier_description,custom_one,custom_two,custom_three,custom_four,custom_five FROM vicidial_inbound_dids where did_id = '$DRAE_did_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$DIDs_in_system=$sthA->rows;
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$dbhP=$dbhA; $mysql_count='02271'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
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if ($DIDs_in_system > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$did_pattern = $aryA[0];
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$did_description = $aryA[1];
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$did_carrier_description = $aryA[2];
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$custom_one = $aryA[3];
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$custom_two = $aryA[4];
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$custom_three = $aryA[5];
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$custom_four = $aryA[6];
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$custom_five = $aryA[7];
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$populate_ownerA=',owner';
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$populate_ownerB=",''";
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if ($populate_lead_owner =~ /did_pattern/) {$populate_ownerB="'$did_pattern'";}
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if ($populate_lead_owner =~ /did_description/) {$populate_ownerB="'$did_description'";}
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if ($populate_lead_owner =~ /did_carrier/) {$populate_ownerB="'$did_carrier_description'";}
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if ($populate_lead_owner =~ /did_custom_one/) {$populate_ownerB="'$custom_one'";}
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if ($populate_lead_owner =~ /did_custom_two/) {$populate_ownerB="'$custom_two'";}
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if ($populate_lead_owner =~ /did_custom_three/) {$populate_ownerB="'$custom_three'";}
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if ($populate_lead_owner =~ /did_custom_four/) {$populate_ownerB="'$custom_four'";}
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if ($populate_lead_owner =~ /did_custom_five/) {$populate_ownerB="'$custom_five'";}
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$populate_ownerUPDATE=",owner=$populate_ownerB";
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$populate_ownerB = ",$populate_ownerB";
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "DID record found($uniqueid $DRAE_did_id|$populate_ownerA|$populate_ownerB)|"; &agi_output;}
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}
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else
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{if ($AGILOG) {$agi_string = "No DID record found($uniqueid)|"; &agi_output;}}
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}
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}
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sub lead_timezone_process
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{
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$USarea = substr($phone_number, 0, 3);
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$PC_processed=0;
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### UNITED STATES ###
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if ($phone_code =~ /^1$/)
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{
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$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code' and areacode='$USarea';";
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if($DBX){print STDERR "\n|$stmtA|\n";}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$gmt_offset = $aryA[4]; $gmt_offset =~ s/\+| //gi;
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$dst = $aryA[5];
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$dst_range = $aryA[6];
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$PC_processed++;
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$rec_count++;
|
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}
|
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$sthA->finish();
|
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}
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|
### MEXICO ###
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if ($phone_code =~ /^52$/)
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{
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|
$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code' and areacode='$USarea';";
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if($DBX){print STDERR "\n|$stmtA|\n";}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
|
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$rec_count=0;
|
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while ($sthArows > $rec_count)
|
|
{
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@aryA = $sthA->fetchrow_array;
|
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$gmt_offset = $aryA[4]; $gmt_offset =~ s/\+| //gi;
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$dst = $aryA[5];
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$dst_range = $aryA[6];
|
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$PC_processed++;
|
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$rec_count++;
|
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}
|
|
$sthA->finish();
|
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}
|
|
### AUSTRALIA ###
|
|
if ($phone_code =~ /^61$/)
|
|
{
|
|
$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code' and state='$state';";
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if($DBX){print STDERR "\n|$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$gmt_offset = $aryA[4]; $gmt_offset =~ s/\+| //gi;
|
|
$dst = $aryA[5];
|
|
$dst_range = $aryA[6];
|
|
$PC_processed++;
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
### ALL OTHER COUNTRY CODES ###
|
|
if (!$PC_processed)
|
|
{
|
|
$stmtA = "SELECT country_code,country,areacode,state,GMT_offset,DST,DST_range,geographic_description from vicidial_phone_codes where country_code='$phone_code';";
|
|
if($DBX){print STDERR "\n|$stmtA|\n";}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$gmt_offset = $aryA[4]; $gmt_offset =~ s/\+| //gi;
|
|
$dst = $aryA[5];
|
|
$dst_range = $aryA[6];
|
|
$PC_processed++;
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
### Find out if DST to raise the gmt offset ###
|
|
$now_date_epoch = time();
|
|
$AC_GMT_diff = ($area_GMT - $LOCAL_GMT_OFF_STD);
|
|
$AC_localtime = ($now_date_epoch + (3600 * $AC_GMT_diff));
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($AC_localtime);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
$dsec = ( ( ($hour * 3600) + ($min * 60) ) + $sec );
|
|
|
|
$AC_processed=0;
|
|
|
|
if ( (!$AC_processed) && ($dst_range =~ /SSM-FSN/) )
|
|
{
|
|
if ($DBX) {print " Second Sunday March to First Sunday November\n";}
|
|
&USACAN_dstcalc;
|
|
if ($DBX) {print " DST: $USACAN_DST\n";}
|
|
if ($USACAN_DST) {$gmt_offset++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($dst_range =~ /FSA-LSO/) )
|
|
{
|
|
if ($DBX) {print " First Sunday April to Last Sunday October\n";}
|
|
&NA_dstcalc;
|
|
if ($DBX) {print " DST: $NA_DST\n";}
|
|
if ($NA_DST) {$gmt_offset++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($dst_range =~ /LSM-LSO/) )
|
|
{
|
|
if ($DBX) {print " Last Sunday March to Last Sunday October\n";}
|
|
&GBR_dstcalc;
|
|
if ($DBX) {print " DST: $GBR_DST\n";}
|
|
if ($GBR_DST) {$gmt_offset++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($dst_range =~ /LSO-LSM/) )
|
|
{
|
|
if ($DBX) {print " Last Sunday October to Last Sunday March\n";}
|
|
&AUS_dstcalc;
|
|
if ($DBX) {print " DST: $AUS_DST\n";}
|
|
if ($AUS_DST) {$gmt_offset++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($dst_range =~ /FSO-LSM/) )
|
|
{
|
|
if ($DBX) {print " First Sunday October to Last Sunday March\n";}
|
|
&AUST_dstcalc;
|
|
if ($DBX) {print " DST: $AUST_DST\n";}
|
|
if ($AUST_DST) {$gmt_offset++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($area_GMT_method =~ /FSO-FSA/) )
|
|
{
|
|
if ($DBX) {print " First Sunday October to First Sunday April\n";}
|
|
&AUSE_dstcalc;
|
|
if ($DBX) {print " DST: $AUSE_DST\n";}
|
|
if ($AUSE_DST) {$area_GMT++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($dst_range =~ /FSO-TSM/) )
|
|
{
|
|
if ($DBX) {print " First Sunday October to Third Sunday March\n";}
|
|
&NZL_dstcalc;
|
|
if ($DBX) {print " DST: $NZL_DST\n";}
|
|
if ($NZL_DST) {$gmt_offset++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($area_GMT_method =~ /LSS-FSA/) )
|
|
{
|
|
if ($DBX) {print " Last Sunday September to First Sunday April\n";}
|
|
&NZLN_dstcalc;
|
|
if ($DBX) {print " DST: $NZLN_DST\n";}
|
|
if ($NZLN_DST) {$area_GMT++;}
|
|
$AC_processed++;
|
|
}
|
|
if ( (!$AC_processed) && ($dst_range =~ /TSO-LSF/) )
|
|
{
|
|
if ($DBX) {print " Third Sunday October to Last Sunday February\n";}
|
|
&BZL_dstcalc;
|
|
if ($DBX) {print " DST: $BZL_DST\n";}
|
|
if ($BZL_DST) {$gmt_offset++;}
|
|
$AC_processed++;
|
|
}
|
|
if (!$AC_processed)
|
|
{
|
|
if ($DBX) {print " No DST Method Found\n";}
|
|
if ($DBX) {print " DST: 0\n";}
|
|
$AC_processed++;
|
|
if ($AGILOG) {$agi_string = "Timezone not found, using server timezone: $local_gmt"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "Timezone found: (LEAD: $gmt_offset SERVER: $local_gmt)"; &agi_output;}
|
|
$local_gmt = $gmt_offset;
|
|
}
|
|
}
|
|
|
|
|
|
sub USACAN_dstcalc {
|
|
#**********************************************************************
|
|
# SSM-FSN
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on Second Sunday March to First Sunday November at 2 am.
|
|
# INPUTS:
|
|
# mm INTEGER Month.
|
|
# dd INTEGER Day of the month.
|
|
# ns INTEGER Seconds into the day.
|
|
# dow INTEGER Day of week (0=Sunday, to 6=Saturday)
|
|
# OPTIONAL INPUT:
|
|
# timezone INTEGER hour difference UTC - local standard time
|
|
# (DEFAULT is blank)
|
|
# make calculations based on UTC time,
|
|
# which means shift at 10:00 UTC in April
|
|
# and 9:00 UTC in October
|
|
# OUTPUT:
|
|
# INTEGER 1 = DST, 0 = not DST
|
|
#
|
|
# S M T W T F S
|
|
# 1 2 3 4 5 6 7
|
|
# 8 9 10 11 12 13 14
|
|
#15 16 17 18 19 20 21
|
|
#22 23 24 25 26 27 28
|
|
#29 30 31
|
|
#
|
|
# S M T W T F S
|
|
# 1 2 3 4 5 6
|
|
# 7 8 9 10 11 12 13
|
|
#14 15 16 17 18 19 20
|
|
#21 22 23 24 25 26 27
|
|
#28 29 30 31
|
|
#
|
|
#**********************************************************************
|
|
|
|
$USACAN_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 3 || $mm > 11) {
|
|
$USACAN_DST=0; return 0;
|
|
} elsif ($mm >= 4 && $mm <= 10) {
|
|
$USACAN_DST=1; return 1;
|
|
} elsif ($mm == 3) {
|
|
if ($dd > 13) {
|
|
$USACAN_DST=1; return 1;
|
|
} elsif ($dd >= ($dow+8)) {
|
|
if ($timezone) {
|
|
if ($dow == 0 && $ns < (7200+$timezone*3600)) {
|
|
$USACAN_DST=0; return 0;
|
|
} else {
|
|
$USACAN_DST=1; return 1;
|
|
}
|
|
} else {
|
|
if ($dow == 0 && $ns < 7200) {
|
|
$USACAN_DST=0; return 0;
|
|
} else {
|
|
$USACAN_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$USACAN_DST=0; return 0;
|
|
}
|
|
} elsif ($mm == 11) {
|
|
if ($dd > 7) {
|
|
$USACAN_DST=0; return 0;
|
|
} elsif ($dd < ($dow+1)) {
|
|
$USACAN_DST=1; return 1;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (7200+($timezone-1)*3600)) {
|
|
$USACAN_DST=1; return 1;
|
|
} else {
|
|
$USACAN_DST=0; return 0;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 7200) {
|
|
$USACAN_DST=1; return 1;
|
|
} else {
|
|
$USACAN_DST=0; return 0;
|
|
}
|
|
}
|
|
} else {
|
|
$USACAN_DST=0; return 0;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
sub NA_dstcalc {
|
|
#**********************************************************************
|
|
# FSA-LSO
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on first Sunday in April and last Sunday in October at 2 am.
|
|
#**********************************************************************
|
|
|
|
$NA_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 4 || $mm > 10) {
|
|
$NA_DST=0; return 0;
|
|
} elsif ($mm >= 5 && $mm <= 9) {
|
|
$NA_DST=1; return 1;
|
|
} elsif ($mm == 4) {
|
|
if ($dd > 7) {
|
|
$NA_DST=1; return 1;
|
|
} elsif ($dd >= ($dow+1)) {
|
|
if ($timezone) {
|
|
if ($dow == 0 && $ns < (7200+$timezone*3600)) {
|
|
$NA_DST=0; return 0;
|
|
} else {
|
|
$NA_DST=1; return 1;
|
|
}
|
|
} else {
|
|
if ($dow == 0 && $ns < 7200) {
|
|
$NA_DST=0; return 0;
|
|
} else {
|
|
$NA_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$NA_DST=0; return 0;
|
|
}
|
|
} elsif ($mm == 10) {
|
|
if ($dd < 25) {
|
|
$NA_DST=1; return 1;
|
|
} elsif ($dd < ($dow+25)) {
|
|
$NA_DST=1; return 1;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (7200+($timezone-1)*3600)) {
|
|
$NA_DST=1; return 1;
|
|
} else {
|
|
$NA_DST=0; return 0;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 7200) {
|
|
$NA_DST=1; return 1;
|
|
} else {
|
|
$NA_DST=0; return 0;
|
|
}
|
|
}
|
|
} else {
|
|
$NA_DST=0; return 0;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
sub GBR_dstcalc {
|
|
#**********************************************************************
|
|
# LSM-LSO
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on last Sunday in March and last Sunday in October at 1 am.
|
|
#**********************************************************************
|
|
|
|
$GBR_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 3 || $mm > 10) {
|
|
$GBR_DST=0; return 0;
|
|
} elsif ($mm >= 4 && $mm <= 9) {
|
|
$GBR_DST=1; return 1;
|
|
} elsif ($mm == 3) {
|
|
if ($dd < 25) {
|
|
$GBR_DST=0; return 0;
|
|
} elsif ($dd < ($dow+25)) {
|
|
$GBR_DST=0; return 0;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$GBR_DST=0; return 0;
|
|
} else {
|
|
$GBR_DST=1; return 1;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$GBR_DST=0; return 0;
|
|
} else {
|
|
$GBR_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$GBR_DST=1; return 1;
|
|
}
|
|
} elsif ($mm == 10) {
|
|
if ($dd < 25) {
|
|
$GBR_DST=1; return 1;
|
|
} elsif ($dd < ($dow+25)) {
|
|
$GBR_DST=1; return 1;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$GBR_DST=1; return 1;
|
|
} else {
|
|
$GBR_DST=0; return 0;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$GBR_DST=1; return 1;
|
|
} else {
|
|
$GBR_DST=0; return 0;
|
|
}
|
|
}
|
|
} else {
|
|
$GBR_DST=0; return 0;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
sub AUS_dstcalc {
|
|
#**********************************************************************
|
|
# LSO-LSM
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on last Sunday in October and last Sunday in March at 1 am.
|
|
#**********************************************************************
|
|
|
|
$AUS_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 3 || $mm > 10) {
|
|
$AUS_DST=1; return 1;
|
|
} elsif ($mm >= 4 && $mm <= 9) {
|
|
$AUS_DST=0; return 0;
|
|
} elsif ($mm == 3) {
|
|
if ($dd < 25) {
|
|
$AUS_DST=1; return 1;
|
|
} elsif ($dd < ($dow+25)) {
|
|
$AUS_DST=1; return 1;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$AUS_DST=1; return 1;
|
|
} else {
|
|
$AUS_DST=0; return 0;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$AUS_DST=1; return 1;
|
|
} else {
|
|
$AUS_DST=0; return 0;
|
|
}
|
|
}
|
|
} else {
|
|
$AUS_DST=0; return 0;
|
|
}
|
|
} elsif ($mm == 10) {
|
|
if ($dd < 25) {
|
|
$AUS_DST=0; return 0;
|
|
} elsif ($dd < ($dow+25)) {
|
|
$AUS_DST=0; return 0;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$AUS_DST=0; return 0;
|
|
} else {
|
|
$AUS_DST=1; return 1;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$AUS_DST=0; return 0;
|
|
} else {
|
|
$AUS_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$AUS_DST=1; return 1;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
|
|
sub AUST_dstcalc {
|
|
#**********************************************************************
|
|
# FSO-LSM
|
|
# TASMANIA ONLY
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on first Sunday in October and last Sunday in March at 1 am.
|
|
#**********************************************************************
|
|
|
|
$AUST_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 3 || $mm > 10) {
|
|
$AUST_DST=1; return 1;
|
|
} elsif ($mm >= 4 && $mm <= 9) {
|
|
$AUST_DST=0; return 0;
|
|
} elsif ($mm == 3) {
|
|
if ($dd < 25) {
|
|
$AUST_DST=1; return 1;
|
|
} elsif ($dd < ($dow+25)) {
|
|
$AUST_DST=1; return 1;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$AUST_DST=1; return 1;
|
|
} else {
|
|
$AUST_DST=0; return 0;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$AUST_DST=1; return 1;
|
|
} else {
|
|
$AUST_DST=0; return 0;
|
|
}
|
|
}
|
|
} else {
|
|
$AUST_DST=0; return 0;
|
|
}
|
|
} elsif ($mm == 10) {
|
|
if ($dd >= 8) {
|
|
$AUST_DST=1; return 1;
|
|
} elsif ($dd >= ($dow+1)) {
|
|
if ($timezone) {
|
|
if ($dow == 0 && $ns < (7200+$timezone*3600)) {
|
|
$AUST_DST=0; return 0;
|
|
} else {
|
|
$AUST_DST=1; return 1;
|
|
}
|
|
} else {
|
|
if ($dow == 0 && $ns < 3600) {
|
|
$AUST_DST=0; return 0;
|
|
} else {
|
|
$AUST_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$AUST_DST=0; return 0;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
|
|
sub AUSE_dstcalc {
|
|
#**********************************************************************
|
|
# FSO-FSA
|
|
# 2008+ AUSTRALIA ONLY (country code 61)
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on first Sunday in October and first Sunday in April at 1 am.
|
|
#**********************************************************************
|
|
|
|
$AUSE_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 4 || $mm > 10) {
|
|
$AUSE_DST=1; return 1;
|
|
} elsif ($mm >= 5 && $mm <= 9) {
|
|
$AUSE_DST=0; return 0;
|
|
} elsif ($mm == 4) {
|
|
if ($dd > 7) {
|
|
$AUSE_DST=0; return 1;
|
|
} elsif ($dd >= ($dow+1)) {
|
|
if ($timezone) {
|
|
if ($dow == 0 && $ns < (3600+$timezone*3600)) {
|
|
$AUSE_DST=1; return 0;
|
|
} else {
|
|
$AUSE_DST=0; return 1;
|
|
}
|
|
} else {
|
|
if ($dow == 0 && $ns < 7200) {
|
|
$AUSE_DST=1; return 0;
|
|
} else {
|
|
$AUSE_DST=0; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$AUSE_DST=1; return 0;
|
|
}
|
|
} elsif ($mm == 10) {
|
|
if ($dd >= 8) {
|
|
$AUSE_DST=1; return 1;
|
|
} elsif ($dd >= ($dow+1)) {
|
|
if ($timezone) {
|
|
if ($dow == 0 && $ns < (7200+$timezone*3600)) {
|
|
$AUSE_DST=0; return 0;
|
|
} else {
|
|
$AUSE_DST=1; return 1;
|
|
}
|
|
} else {
|
|
if ($dow == 0 && $ns < 3600) {
|
|
$AUSE_DST=0; return 0;
|
|
} else {
|
|
$AUSE_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$AUSE_DST=0; return 0;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
|
|
sub NZL_dstcalc {
|
|
#**********************************************************************
|
|
# FSO-TSM
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on first Sunday in October and third Sunday in March at 1 am.
|
|
#**********************************************************************
|
|
|
|
$NZL_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 3 || $mm > 10) {
|
|
$NZL_DST=1; return 1;
|
|
} elsif ($mm >= 4 && $mm <= 9) {
|
|
$NZL_DST=0; return 0;
|
|
} elsif ($mm == 3) {
|
|
if ($dd < 14) {
|
|
$NZL_DST=1; return 1;
|
|
} elsif ($dd < ($dow+14)) {
|
|
$NZL_DST=1; return 1;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$NZL_DST=1; return 1;
|
|
} else {
|
|
$NZL_DST=0; return 0;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$NZL_DST=1; return 1;
|
|
} else {
|
|
$NZL_DST=0; return 0;
|
|
}
|
|
}
|
|
} else {
|
|
$NZL_DST=0; return 0;
|
|
}
|
|
} elsif ($mm == 10) {
|
|
if ($dd >= 8) {
|
|
$NZL_DST=1; return 1;
|
|
} elsif ($dd >= ($dow+1)) {
|
|
if ($timezone) {
|
|
if ($dow == 0 && $ns < (7200+$timezone*3600)) {
|
|
$NZL_DST=0; return 0;
|
|
} else {
|
|
$NZL_DST=1; return 1;
|
|
}
|
|
} else {
|
|
if ($dow == 0 && $ns < 3600) {
|
|
$NZL_DST=0; return 0;
|
|
} else {
|
|
$NZL_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$NZL_DST=0; return 0;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
sub NZLN_dstcalc {
|
|
#**********************************************************************
|
|
# LSS-FSA
|
|
# 2007+ NEW ZEALAND (country code 64)
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect.
|
|
# Based on last Sunday in September and first Sunday in April at 1 am.
|
|
#**********************************************************************
|
|
|
|
$NZLN_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 4 || $mm > 9) {
|
|
$NZLN_DST=1; return 1;
|
|
} elsif ($mm >= 5 && $mm <= 9) {
|
|
$NZLN_DST=0; return 0;
|
|
} elsif ($mm == 4) {
|
|
if ($dd > 7) {
|
|
$NZLN_DST=0; return 1;
|
|
} elsif ($dd >= ($dow+1)) {
|
|
if ($timezone) {
|
|
if ($dow == 0 && $ns < (3600+$timezone*3600)) {
|
|
$NZLN_DST=1; return 0;
|
|
} else {
|
|
$NZLN_DST=0; return 1;
|
|
}
|
|
} else {
|
|
if ($dow == 0 && $ns < 7200) {
|
|
$NZLN_DST=1; return 0;
|
|
} else {
|
|
$NZLN_DST=0; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$NZLN_DST=1; return 0;
|
|
}
|
|
} elsif ($mm == 9) {
|
|
if ($dd < 25) {
|
|
$NZLN_DST=0; return 0;
|
|
} elsif ($dd < ($dow+25)) {
|
|
$NZLN_DST=0; return 0;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$NZLN_DST=0; return 0;
|
|
} else {
|
|
$NZLN_DST=1; return 1;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$NZLN_DST=0; return 0;
|
|
} else {
|
|
$NZLN_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$NZLN_DST=1; return 1;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
|
|
|
|
|
|
sub BZL_dstcalc {
|
|
#**********************************************************************
|
|
# TSO-LSF
|
|
# This is returns 1 if Daylight Savings Time is in effect and 0 if
|
|
# Standard time is in effect. Brazil
|
|
# Based on Third Sunday October to Last Sunday February at 1 am.
|
|
#**********************************************************************
|
|
|
|
$BZL_DST=0;
|
|
$mm = $mon;
|
|
$dd = $mday;
|
|
$ns = $dsec;
|
|
$dow= $wday;
|
|
|
|
if ($mm < 2 || $mm > 10) {
|
|
$BZL_DST=1; return 1;
|
|
} elsif ($mm >= 3 && $mm <= 9) {
|
|
$BZL_DST=0; return 0;
|
|
} elsif ($mm == 2) {
|
|
if ($dd < 22) {
|
|
$BZL_DST=1; return 1;
|
|
} elsif ($dd < ($dow+22)) {
|
|
$BZL_DST=1; return 1;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$BZL_DST=1; return 1;
|
|
} else {
|
|
$BZL_DST=0; return 0;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$BZL_DST=1; return 1;
|
|
} else {
|
|
$BZL_DST=0; return 0;
|
|
}
|
|
}
|
|
} else {
|
|
$BZL_DST=0; return 0;
|
|
}
|
|
} elsif ($mm == 10) {
|
|
if ($dd < 22) {
|
|
$BZL_DST=0; return 0;
|
|
} elsif ($dd < ($dow+22)) {
|
|
$BZL_DST=0; return 0;
|
|
} elsif ($dow == 0) {
|
|
if ($timezone) { # UTC calculations
|
|
if ($ns < (3600+($timezone-1)*3600)) {
|
|
$BZL_DST=0; return 0;
|
|
} else {
|
|
$BZL_DST=1; return 1;
|
|
}
|
|
} else { # local time calculations
|
|
if ($ns < 3600) {
|
|
$BZL_DST=0; return 0;
|
|
} else {
|
|
$BZL_DST=1; return 1;
|
|
}
|
|
}
|
|
} else {
|
|
$BZL_DST=1; return 1;
|
|
}
|
|
} # end of month checks
|
|
} # end of subroutine dstcalc
|
|
|
|
|
|
### check for valid length and invalid filter phone group entry
|
|
sub cid_cb_length_and_fpg
|
|
{
|
|
### BEGIN check for valid length of customer phone number ###
|
|
$phone_number_length = length($cid_cb_number);
|
|
$cid_cb_length_is_valid=0;
|
|
if ($cid_cb_valid_length =~ /-/)
|
|
{
|
|
@cid_cb_valid_lengths = split(/-/,$cid_cb_valid_length);
|
|
$w=0;
|
|
foreach(@cid_cb_valid_lengths)
|
|
{
|
|
if (length($cid_cb_valid_lengths[$w])>0)
|
|
{
|
|
if ($phone_number_length eq $cid_cb_valid_lengths[$w]) {$cid_cb_length_is_valid++;}
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($phone_number_length eq $cid_cb_valid_length) {$cid_cb_length_is_valid++;}
|
|
}
|
|
### END check for valid length of customer phone number ###
|
|
|
|
### BEGIN check for invalid customer phone number in filter phone group, if defined ###
|
|
$cid_cb_FPG_phone_found=0;
|
|
if ( (length($cid_cb_invalid_filter_phone_group) > 0) && ($cid_cb_invalid_filter_phone_group !~ /^NONE$/i) )
|
|
{
|
|
$cid_cb_FPGvalid=0;
|
|
$stmtA = "SELECT count(*) FROM vicidial_filter_phone_groups where filter_phone_group_id='$cid_cb_invalid_filter_phone_group';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02255'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$cid_cb_FPGvalid = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($cid_cb_FPGvalid > 0)
|
|
{
|
|
$stmtA = "SELECT count(*) FROM vicidial_filter_phone_numbers where filter_phone_group_id='$cid_cb_invalid_filter_phone_group' and phone_number='$cid_cb_number';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02256'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$cid_cb_FPG_phone_found = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
}
|
|
}
|
|
### END check for invalid customer phone number in filter phone group, if defined ###
|
|
|
|
|
|
|
|
### BEGIN No-Agent-No-Queue process ###
|
|
sub no_agent_no_queue_process
|
|
{
|
|
$no_agent_no_queue_checked++;
|
|
$NPsql='';
|
|
$ADsql='';
|
|
$NCsql='';
|
|
$now_date_epoch = time();
|
|
if ($no_agent_no_queue =~ /NO_PAUSED/)
|
|
{$NPsql = "and status NOT IN('PAUSED')";}
|
|
if ($no_agent_no_queue =~ /NO_READY/)
|
|
{$NCsql = "and status IN('READY','CLOSER')";}
|
|
if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
|
|
{$ADsql = "and user='$agent_only'";}
|
|
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
|
|
$stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02104'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$group_agents_count = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- NANQUE Check: |$group_agents_count|$stmtA"; &agi_output;}
|
|
|
|
if ( ($group_agents_count < 1) || ($MCnanque_override > 0) || ($in_queue_nanque_trigger > 2) )
|
|
{
|
|
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
|
|
$NQstatus='NANQUE';
|
|
$NQterm='NOAGENT';
|
|
$NQcomments='NO AGENT DROP';
|
|
if ($MCnanque_override > 0)
|
|
{
|
|
$NQstatus = $MCstatus;
|
|
$NQterm = $MCterm;
|
|
$NQcomments = $MCcomments;
|
|
}
|
|
if ($in_queue_nanque_trigger > 2)
|
|
{
|
|
$NQstatus = 'IQNANQ';
|
|
$NQterm = 'NOAGENT';
|
|
$NQcomments = 'IN-QUEUE NO AGENT DROP';
|
|
}
|
|
# set the log-user to the agentdirect destination user, if set
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
|
|
{$LOGuser = $agent_only;}
|
|
|
|
$stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='$NQ_sec',queue_seconds='$NQ_sec',lead_id='$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid',called_count='$called_count';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02105'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02017'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_close_id = $aryA[0];
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- NA VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$MCnanque_override|\n|$stmtA|"; &agi_output;}
|
|
|
|
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
|
|
$NACqueryCID = "Y$CIDdate$PADlead_id";
|
|
|
|
if ($VLEcount < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id' ON DUPLICATE KEY UPDATE start_url_processed='N',dispo_url_processed='N',multi_alt_processed='N',noanswer_processed='N',call_date='$now_date',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02146'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- NANQUE VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
$VLEcount++;
|
|
|
|
$stmtA = "INSERT INTO vicidial_inbound_caller_codes set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',prev_caller_code='$prev_callerid',group_id='$channel_group';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02272'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- NANQUE VICC insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($enable_drop_lists > 0)
|
|
{
|
|
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';";
|
|
$VDDLaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|"; &agi_output;}
|
|
}
|
|
|
|
$called_since_last_resetSQL='';
|
|
if ( ($no_agent_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) )
|
|
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
|
|
|
|
$populate_provinceUPDATE='';
|
|
if ($populate_lead_province =~ /OW_did/i)
|
|
{&populate_lead_province_process;}
|
|
$populate_ownerUPDATE='';
|
|
if ($populate_lead_owner =~ /OW_did/i)
|
|
{&populate_lead_owner_process;}
|
|
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $populate_ownerUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- NA VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02107'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- NA VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
}
|
|
|
|
if ($no_agent_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/)
|
|
{
|
|
if ($no_agent_action =~ /EXTENSION/)
|
|
{
|
|
if (length($no_agent_action_value) < 3)
|
|
{$no_agent_action_value = '8304,default';}
|
|
@EXno_agent_action_value = split(/,/,$no_agent_action_value);
|
|
$DROPexten = $EXno_agent_action_value[0];
|
|
$ext_context = $EXno_agent_action_value[1];
|
|
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
|
|
{
|
|
### Grab user's custom_five field from the database
|
|
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02175'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DROPexten = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$newcallerid = "\"$callerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id"; &agi_output;}
|
|
}
|
|
if ($no_agent_action =~ /DID/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if (length($no_agent_action_value) < 1)
|
|
{$no_agent_action_value = '6666';}
|
|
$DROPexten = $no_agent_action_value;
|
|
$ext_context = 'trunkinbound';
|
|
}
|
|
if ($no_agent_action =~ /CALLMENU/)
|
|
{
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
if ($action_xfer_cid =~ /CLOSER/)
|
|
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
$DROPexten = 's';
|
|
$ext_context = $no_agent_action_value;
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02198'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
}
|
|
if ($no_agent_action =~ /VOICEMAIL|VMAIL_NO_INST/)
|
|
{
|
|
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($no_agent_action_value =~ /AGENTVMAIL/) )
|
|
{
|
|
### Grab user's voicemail ID from the database
|
|
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbhP=$dbhA; $mysql_count='02125'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$no_agent_action_value = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
|
|
$AGI->set_callerid($newcallerid);
|
|
print STDERR "Setting CID \"$newcallerid\"\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
|
|
if ($no_agent_action =~ /VMAIL_NO_INST/)
|
|
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
|
|
$DROPexten = "$voicemail_dump_exten$no_agent_action_value";
|
|
}
|
|
if ($no_agent_action =~ /INGROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
if (length($no_agent_action_value) < 10)
|
|
{$no_agent_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';}
|
|
@IGno_agent_action_value = split(/,/,$no_agent_action_value);
|
|
$IGgroup_id = $IGno_agent_action_value[0];
|
|
$IGhandle_method = $IGno_agent_action_value[1];
|
|
$IGsearch_method = $IGno_agent_action_value[2];
|
|
$IGlist_id = $IGno_agent_action_value[3];
|
|
$IGcampaign_id = $IGno_agent_action_value[4];
|
|
$IGphone_code = $IGno_agent_action_value[5];
|
|
|
|
$NA_prefix='90009';
|
|
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
|
|
{$NA_prefix='98009';}
|
|
$DROPexten = "$NA_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
### if DROP extension is defined then send the dropped call there instead of hangup
|
|
if (length($DROPexten)>0)
|
|
{
|
|
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
|
|
{
|
|
$AGI->answer();
|
|
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
|
|
}
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence');
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
}
|
|
|
|
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
|
|
{
|
|
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITEMPTY',data1='1',data2='1',data3='$NQ_sec',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02078'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$NQstatus',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02079'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app no agent no queue, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
}
|
|
}
|
|
|
|
if ($no_agent_action =~ /MESSAGE/)
|
|
{
|
|
if (length($no_agent_action_value) > 0)
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
if ($no_agent_action_value =~ /\|/)
|
|
{
|
|
@no_agent_action_value_array = split(/\|/,$no_agent_action_value);
|
|
$w=0;
|
|
foreach(@no_agent_action_value_array)
|
|
{
|
|
if (length($no_agent_action_value_array[$w])>0)
|
|
{
|
|
$AGI->stream_file("$no_agent_action_value_array[$w]");
|
|
}
|
|
$w++;
|
|
}
|
|
}
|
|
else
|
|
{$AGI->stream_file("$no_agent_action_value");}
|
|
}
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITEMPTY',data1='1',data2='1',data3='$NQ_sec',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02078'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='$NQstatus',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02079'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
|
|
}
|
|
|
|
### insert a NEW record to the vicidial_manager table to hangup the channel
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$dbhP=$dbhA; $mysql_count='02021'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
|
|
if ($AGILOG) {$agi_string = "-- NA VDCL call_hungup no-agent-no-queue: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
}
|
|
### END No-Agent-No-Queue process ###
|
|
|
|
|
|
|
|
sub checkresult
|
|
{
|
|
my ($res) = @_;
|
|
my $retval;
|
|
$tests++;
|
|
chomp $res;
|
|
if ($res =~ /^200/)
|
|
{
|
|
$res =~ /result=(-?\d+)/;
|
|
if (!length($1))
|
|
{
|
|
# print STDERR "FAIL ($res)\n";
|
|
$fail++;
|
|
}
|
|
else
|
|
{
|
|
# print STDERR "PASS ($1)\n";
|
|
$pass++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
# print STDERR "FAIL (unexpected result '$res')\n";
|
|
$fail++;
|
|
}
|
|
}
|
|
|
|
|
|
sub leading_zero($)
|
|
{
|
|
$_ = $_[0];
|
|
s/^(\d)$/0$1/;
|
|
s/^(\d\d)$/0$1/;
|
|
return $_;
|
|
} # End of the leading_zero() routine.
|
|
|
|
|
|
|
|
### you're call is very important to us, please stay on the line and you will be transferred to the next available agent
|
|
|
|
|
|
sub agi_output
|
|
{
|
|
($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
|
|
if ($Lhour < 10) {$Lhour = "0$Lhour";}
|
|
if ($Lmin < 10) {$Lmin = "0$Lmin";}
|
|
if ($Lsec < 10) {$Lsec = "0$Lsec";}
|
|
$LOGtime = "$Lhour:$Lmin:$Lsec";
|
|
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$LOGtime|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$LOGtime|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
|
|
sub mysql_error_logging
|
|
{
|
|
($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
|
|
if ($Lhour < 10) {$Lhour = "0$Lhour";}
|
|
if ($Lmin < 10) {$Lmin = "0$Lmin";}
|
|
if ($Lsec < 10) {$Lsec = "0$Lsec";}
|
|
$LOGtime = "$Lhour:$Lmin:$Lsec";
|
|
|
|
$errno='';
|
|
$error='';
|
|
if ( ($mel > 0) || ($one_mysql_log > 0) )
|
|
{
|
|
$errno = $dbhP->err();
|
|
if ( ($errno > 0) || ($mel > 1) || ($one_mysql_log > 0) )
|
|
{
|
|
$error = $dbhP->errstr();
|
|
### open the log file for writing ###
|
|
open(Eout, ">>$ERRLOGfile")
|
|
|| die "Can't open $ERRLOGfile: $!\n";
|
|
print Eout "$now_date|$LOGtime|$script|$mysql_count|$MEL_aff_rows|$errno|$error|$stmtA|$callerid|$insert_lead_id|\n";
|
|
close(Eout);
|
|
}
|
|
}
|
|
$one_mysql_log=0;
|
|
}
|
|
|
|
# subroutine to parse the asterisk version
|
|
# and return a hash with the various part
|
|
sub parse_asterisk_version
|
|
{
|
|
# grab the arguments
|
|
my $ast_ver_str = $_[0];
|
|
|
|
# get everything after the - and put it in $ast_ver_postfix
|
|
my @hyphen_parts = split( /-/ , $ast_ver_str );
|
|
|
|
my $ast_ver_postfix = $hyphen_parts[1];
|
|
|
|
# now split everything before the - up by the .
|
|
my @dot_parts = split( /\./ , $hyphen_parts[0] );
|
|
|
|
my %ast_ver_hash;
|
|
|
|
if ( $dot_parts[0] <= 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => $dot_parts[0],
|
|
"minor" => $dot_parts[1],
|
|
"build" => $dot_parts[2],
|
|
"revision" => $dot_parts[3],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
# digium dropped the 1 from asterisk 10 but we still need it
|
|
if ( $dot_parts[0] > 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => 1,
|
|
"minor" => $dot_parts[0],
|
|
"build" => $dot_parts[1],
|
|
"revision" => $dot_parts[2],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
return ( %ast_ver_hash );
|
|
}
|
|
|
|
|
|
sub get_date_time
|
|
{
|
|
# get date/time, for recording filenames
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$Tyear = ($year - 2000);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$recdate = "$year$mon$mday-$hour$min$sec";
|
|
$tinydate = "$Tyear$mon$mday$hour$min$sec";
|
|
}
|
|
|
|
|
|
sub trigger_transfer_process
|
|
{
|
|
# $DS='--';
|
|
# $BEGIN='BEGIN';
|
|
#
|
|
# $CLI = "/usr/bin/date >> $PRSTESTfile &";
|
|
# $CLI = "/root/phone.pl $insert_lead_id$DS$insert_close_id$DS$CLInow_date$DS$VDADuser$DS$phone_number$DS$DS$BEGIN$DS >> $PRSTESTfile &";
|
|
#
|
|
# `$CLI`;
|
|
#
|
|
# if ($AGILOG >=2)
|
|
# {
|
|
# ### open the log file for writing ###
|
|
# open(Pout, ">>$PRSLOGfile")
|
|
# || die "Can't open $AGILOGfile: $!\n";
|
|
# print Pout "$now_date|$VDADconf_exten|$VDADuser|$VDADextension|$insert_lead_id|$phone_number|$insert_close_id|$channel_group|$drop_timer|$CLI|\n";
|
|
# close(Pout);
|
|
# }
|
|
}
|