mattf
0820807d85
Added PHP_error_reporting_OVERRIDE options for each web directory git-svn-id: svn://192.168.202.10@3863 3d104415-ff17-0410-8863-d5cf3c621b8a
1314 lines
55 KiB
PHP
1314 lines
55 KiB
PHP
<?php
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# VERM_main_report_page.php - Vicidial Enhanced Reporting main report display page
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#
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# Copyright (C) 2024 Matt Florell <vicidial@gmail.com>, Joe Johnson <joej@vicidial.com> LICENSE: AGPLv2
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#
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# CHANGELOG:
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# 220828-1402 - First build
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# 230106-1332 - Added auto download variables, permissions, report logging
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# 230116-1640 - Ingroup-related clauses no longer allow blank campaign_id values (double-dipping issue)
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# 240801-1130 - Code updates for PHP8 compatibility
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#
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# NANQUE, not an unanswered call?
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# TIMEOT, unanswered even though it was dropped into a call that was picked up
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# Warm transfers count as two calls
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$report_name = 'VERM Reports';
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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$startMS = microtime();
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$STARTtime = date("U");
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require("dbconnect_mysqli.php");
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require("functions.php");
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require("VERM_options.php");
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#if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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# elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["download_rpt"])) {$download_rpt=$_GET["download_rpt"];}
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elseif (isset($_POST["download_rpt"])) {$download_rpt=$_POST["download_rpt"];}
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#### CUSTOM REPORT VARIABLES ####
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if (isset($_GET["log_custom_report"])) {$log_custom_report=$_GET["log_custom_report"];}
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elseif (isset($_POST["log_custom_report"])) {$log_custom_report=$_POST["log_custom_report"];}
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if (isset($_GET["custom_report_name"])) {$custom_report_name=$_GET["custom_report_name"];}
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elseif (isset($_POST["custom_report_name"])) {$custom_report_name=$_POST["custom_report_name"];}
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if (isset($_GET["vicidial_queue_groups"])) {$vicidial_queue_groups=$_GET["vicidial_queue_groups"];}
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elseif (isset($_POST["vicidial_queue_groups"])) {$vicidial_queue_groups=$_POST["vicidial_queue_groups"];}
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if (isset($_GET["report_types"])) {$report_types=$_GET["report_types"];}
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elseif (isset($_POST["report_types"])) {$report_types=$_POST["report_types"];}
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if (isset($_GET["report_types_to_display"])) {$report_types_to_display=$_GET["report_types_to_display"];}
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elseif (isset($_POST["report_types_to_display"])) {$report_types_to_display=$_POST["report_types_to_display"];}
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if (isset($_GET["report_type"])) {$report_type=$_GET["report_type"];}
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elseif (isset($_POST["report_type"])) {$report_type=$_POST["report_type"];}
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if (isset($_GET["time_period"])) {$time_period=$_GET["time_period"];}
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elseif (isset($_POST["time_period"])) {$time_period=$_POST["time_period"];}
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if (isset($_GET["start_date"])) {$start_date=$_GET["start_date"];}
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elseif (isset($_POST["start_date"])) {$start_date=$_POST["start_date"];}
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if (isset($_GET["start_time_hour"])) {$start_time_hour=$_GET["start_time_hour"];}
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elseif (isset($_POST["start_time_hour"])) {$start_time_hour=$_POST["start_time_hour"];}
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if (isset($_GET["start_time_min"])) {$start_time_min=$_GET["start_time_min"];}
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elseif (isset($_POST["start_time_min"])) {$start_time_min=$_POST["start_time_min"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["end_time_hour"])) {$end_time_hour=$_GET["end_time_hour"];}
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elseif (isset($_POST["end_time_hour"])) {$end_time_hour=$_POST["end_time_hour"];}
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if (isset($_GET["end_time_min"])) {$end_time_min=$_GET["end_time_min"];}
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elseif (isset($_POST["end_time_min"])) {$end_time_min=$_POST["end_time_min"];}
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if (isset($_GET["hourly_slot"])) {$hourly_slot=$_GET["hourly_slot"];}
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elseif (isset($_POST["hourly_slot"])) {$hourly_slot=$_POST["hourly_slot"];}
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if (isset($_GET["SLA_initial_period"])) {$SLA_initial_period=$_GET["SLA_initial_period"];}
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elseif (isset($_POST["SLA_initial_period"])) {$SLA_initial_period=$_POST["SLA_initial_period"];}
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if (isset($_GET["SLA_initial_interval"])) {$SLA_initial_interval=$_GET["SLA_initial_interval"];}
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elseif (isset($_POST["SLA_initial_interval"])) {$SLA_initial_interval=$_POST["SLA_initial_interval"];}
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if (isset($_GET["SLA_max_period"])) {$SLA_max_period=$_GET["SLA_max_period"];}
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elseif (isset($_POST["SLA_max_period"])) {$SLA_max_period=$_POST["SLA_max_period"];}
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if (isset($_GET["SLA_interval"])) {$SLA_interval=$_GET["SLA_interval"];}
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elseif (isset($_POST["SLA_interval"])) {$SLA_interval=$_POST["SLA_interval"];}
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if (isset($_GET["short_call_wait_limit"])) {$short_call_wait_limit=$_GET["short_call_wait_limit"];}
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elseif (isset($_POST["short_call_wait_limit"])) {$short_call_wait_limit=$_POST["short_call_wait_limit"];}
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if (isset($_GET["short_call_talk_limit"])) {$short_call_talk_limit=$_GET["short_call_talk_limit"];}
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elseif (isset($_POST["short_call_talk_limit"])) {$short_call_talk_limit=$_POST["short_call_talk_limit"];}
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if (isset($_GET["short_attempt_wait_limit"])) {$short_attempt_wait_limit=$_GET["short_attempt_wait_limit"];}
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elseif (isset($_POST["short_attempt_wait_limit"])) {$short_attempt_wait_limit=$_POST["short_attempt_wait_limit"];}
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if (isset($_GET["users"])) {$users=$_GET["users"];}
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elseif (isset($_POST["users"])) {$users=$_POST["users"];}
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if (isset($_GET["teams"])) {$teams=$_GET["teams"];}
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elseif (isset($_POST["teams"])) {$teams=$_POST["teams"];}
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if (isset($_GET["location"])) {$location=$_GET["location"];}
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elseif (isset($_POST["location"])) {$location=$_POST["location"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["statuses"])) {$statuses=$_GET["statuses"];}
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elseif (isset($_POST["statuses"])) {$statuses=$_POST["statuses"];}
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if (isset($_GET["asterisk_cid"])) {$asterisk_cid=$_GET["asterisk_cid"];}
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elseif (isset($_POST["asterisk_cid"])) {$asterisk_cid=$_POST["asterisk_cid"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["wait_sec_min"])) {$wait_sec_min=$_GET["wait_sec_min"];}
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elseif (isset($_POST["wait_sec_min"])) {$wait_sec_min=$_POST["wait_sec_min"];}
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if (isset($_GET["wait_sec_max"])) {$wait_sec_max=$_GET["wait_sec_max"];}
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elseif (isset($_POST["wait_sec_max"])) {$wait_sec_max=$_POST["wait_sec_max"];}
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if (isset($_GET["length_in_sec_min"])) {$length_in_sec_min=$_GET["length_in_sec_min"];}
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elseif (isset($_POST["length_in_sec_min"])) {$length_in_sec_min=$_POST["length_in_sec_min"];}
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if (isset($_GET["length_in_sec_max"])) {$length_in_sec_max=$_GET["length_in_sec_max"];}
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elseif (isset($_POST["length_in_sec_max"])) {$length_in_sec_max=$_POST["length_in_sec_max"];}
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if (isset($_GET["disconnection_cause"])) {$disconnection_cause=$_GET["disconnection_cause"];}
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elseif (isset($_POST["disconnection_cause"])) {$disconnection_cause=$_POST["disconnection_cause"];}
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if (isset($_GET["queue_position_min"])) {$queue_position_min=$_GET["queue_position_min"];}
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elseif (isset($_POST["queue_position_min"])) {$queue_position_min=$_POST["queue_position_min"];}
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if (isset($_GET["queue_position_max"])) {$queue_position_max=$_GET["queue_position_max"];}
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elseif (isset($_POST["queue_position_max"])) {$queue_position_max=$_POST["queue_position_max"];}
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if (isset($_GET["call_count_min"])) {$call_count_min=$_GET["call_count_min"];}
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elseif (isset($_POST["call_count_min"])) {$call_count_min=$_POST["call_count_min"];}
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if (isset($_GET["call_count_max"])) {$call_count_max=$_GET["call_count_max"];}
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elseif (isset($_POST["call_count_max"])) {$call_count_max=$_POST["call_count_max"];}
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if (isset($_GET["did"])) {$did=$_GET["did"];}
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elseif (isset($_POST["did"])) {$did=$_POST["did"];}
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if (isset($_GET["ivr_choice"])) {$ivr_choice=$_GET["ivr_choice"];}
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elseif (isset($_POST["ivr_choice"])) {$ivr_choice=$_POST["ivr_choice"];}
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if (isset($_GET["server"])) {$server=$_GET["server"];}
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elseif (isset($_POST["server"])) {$server=$_POST["server"];}
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if (isset($_GET["dow"])) {$dow=$_GET["dow"];}
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elseif (isset($_POST["dow"])) {$dow=$_POST["dow"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["time_of_day_start"])) {$time_of_day_start=$_GET["time_of_day_start"];}
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elseif (isset($_POST["time_of_day_start"])) {$time_of_day_start=$_POST["time_of_day_start"];}
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if (isset($_GET["time_of_day_end"])) {$time_of_day_end=$_GET["time_of_day_end"];}
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elseif (isset($_POST["time_of_day_end"])) {$time_of_day_end=$_POST["time_of_day_end"];}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,report_default_format,enable_pause_code_limits,allow_web_debug,admin_screen_colors,admin_web_directory,log_recording_access FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$agent_whisper_enabled = $row[6];
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$SSreport_default_format = $row[7];
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$SSenable_pause_code_limits = $row[8];
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$SSallow_web_debug = $row[9];
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$SSadmin_screen_colors = $row[10];
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$SSadmin_web_directory = $row[11];
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$log_recording_access = $row[12];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$start_date=preg_replace('/[^-0-9]/', '', $start_date);
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$start_time_hour=preg_replace('/[^0-9]/', '', $start_time_hour);
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$start_time_min=preg_replace('/[^0-9]/', '', $start_time_min);
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$end_date=preg_replace('/[^-0-9]/', '', $end_date);
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$end_time_hour=preg_replace('/[^0-9]/', '', $end_time_hour);
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$end_time_min=preg_replace('/[^0-9]/', '', $end_time_min);
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$hourly_slot=preg_replace('/[^0-9]/', '', $hourly_slot);
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$SLA_initial_period=preg_replace('/[^0-9]/', '', $SLA_initial_period);
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$SLA_initial_interval=preg_replace('/[^0-9]/', '', $SLA_initial_interval);
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$SLA_max_period=preg_replace('/[^0-9]/', '', $SLA_max_period);
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$SLA_interval=preg_replace('/[^0-9]/', '', $SLA_interval);
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$short_call_wait_limit=preg_replace('/[^0-9]/', '', $short_call_wait_limit);
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$short_call_talk_limit=preg_replace('/[^0-9]/', '', $short_call_talk_limit);
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$short_attempt_wait_limit=preg_replace('/[^0-9]/', '', $short_attempt_wait_limit);
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$log_custom_report = preg_replace('/[^0-9]/','',$log_custom_report);
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$phone_number = preg_replace('/[^0-9]/','',$phone_number);
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$wait_sec_min = preg_replace('/[^0-9]/','',$wait_sec_min);
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$wait_sec_max = preg_replace('/[^0-9]/','',$wait_sec_max);
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$length_in_sec_min = preg_replace('/[^0-9]/','',$length_in_sec_min);
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$length_in_sec_max = preg_replace('/[^0-9]/','',$length_in_sec_max);
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$queue_position_min = preg_replace('/[^0-9]/','',$queue_position_min);
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$queue_position_max = preg_replace('/[^0-9]/','',$queue_position_max);
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$call_count_min = preg_replace('/[^0-9]/','',$call_count_min);
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$call_count_max = preg_replace('/[^0-9]/','',$call_count_max);
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$did = preg_replace('/[^0-9]/','',$did);
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$server = preg_replace('/[^0-9\.]/','',$server);
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$dow = preg_replace('/[^0-9,]/','',$dow);
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$time_of_day_start = preg_replace('/[^\:0-9]/','',$time_of_day_start);
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$time_of_day_end = preg_replace('/[^\:0-9]/','',$time_of_day_end);
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if ($non_latin < 1)
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{
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$group = preg_replace('/[^-_0-9a-zA-Z]/','',$group);
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$vicidial_queue_groups = preg_replace('/[^-_0-9a-zA-Z]/','',$vicidial_queue_groups);
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$user_group_filter = preg_replace('/[^-_0-9a-zA-Z]/','',$user_group_filter);
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$ingroup_filter = preg_replace('/[^-_0-9a-zA-Z]/','',$ingroup_filter);
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$report_types = preg_replace('/[^\._a-zA-Z]/','',$report_types);
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$report_types_to_display = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$report_types_to_display);
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$report_type = preg_replace('/[^\._a-zA-Z]/','',$report_type);
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$time_period = preg_replace('/[^0-9a-zA-Z]/','',$time_period);
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$users = preg_replace('/[^\-_0-9a-zA-Z]/','',$users);
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$teams = preg_replace('/[^\-_0-9a-zA-Z]/','',$teams);
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$location = preg_replace('/[^\- \.\,\_0-9a-zA-Z]/','',$location);
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$user_group = preg_replace('/[^\-_0-9a-zA-Z]/','',$user_group);
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$statuses = preg_replace('/[^\- \.\,\_0-9a-zA-Z]/','',$statuses);
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$asterisk_cid = preg_replace('/[^\s\-_0-9a-zA-Z]/','',$asterisk_cid);
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$disconnection_cause = preg_replace('/[^\-_0-9a-zA-Z]/','',$disconnection_cause);
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$ivr_choice = preg_replace('/[^\-\_\#\*0-9A-Z]/','',$ivr_choice);
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$custom_report_name = preg_replace('/[^\-_0-9a-zA-Z]/','',$custom_report_name);
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$download_rpt = preg_replace('/[^\._0-9a-zA-Z]/','',$download_rpt);
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}
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else
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{
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$DB=preg_replace("/[^0-9\p{L}]/u","",$DB);
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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$group = preg_replace('/[^-_0-9\p{L}]/u','',$group);
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$vicidial_queue_groups = preg_replace('/[^-_0-9\p{L}]/u','',$vicidial_queue_groups);
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$user_group_filter = preg_replace('/[^-_0-9\p{L}]/u','',$user_group_filter);
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$ingroup_filter = preg_replace('/[^-_0-9\p{L}]/u','',$ingroup_filter);
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$report_types = preg_replace('/[^\._\p{L}]/u','',$report_types);
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$report_types_to_display = preg_replace('/[^\s\-_0-9\p{L}]/u','',$report_types_to_display);
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$report_type = preg_replace('/[^\._\p{L}]/u','',$report_type);
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$time_period = preg_replace('/[^0-9\p{L}]/u','',$time_period);
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$users = preg_replace('/[^-_0-9\p{L}]/u','',$users);
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$teams = preg_replace('/[^-_0-9\p{L}]/u','',$teams);
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$location = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$location);
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$user_group = preg_replace('/[^-_0-9\p{L}]/u','',$user_group);
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$statuses = preg_replace('/[^- \.\,\_0-9\p{L}]/u','',$statuses);
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$asterisk_cid = preg_replace('/[^\s\-_0-9\p{L}]/u','',$asterisk_cid);
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$disconnection_cause = preg_replace('/[^-_0-9\p{L}]/u','',$disconnection_cause);
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$ivr_choice = preg_replace('/[^-\_\#\*0-9\p{L}]/u','',$ivr_choice);
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$custom_report_name = preg_replace('/[^-_0-9\p{L}]/u','',$custom_report_name);
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$download_rpt = preg_replace('/[^\._0-9\p{L}]/u','',$download_rpt);
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}
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$stmt="SELECT selected_language,user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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$LOGuser_group = $row[1];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ( ($auth_message == 'GOOD') or ($auth_message == '2FA') )
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{
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$auth=1;
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if ($auth_message == '2FA')
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{
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header ("Content-type: text/html; charset=utf-8");
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echo _QXZ("Your session is expired").". <a href=\"/".$SSadmin_web_directory."/admin.php\">"._QXZ("Click here to log in")."</a>.\n";
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exit;
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}
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}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$reports_auth=$row[0];
|
|
|
|
if ($reports_auth < 1)
|
|
{
|
|
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
|
|
Header ("Content-type: text/html; charset=utf-8");
|
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
|
|
exit;
|
|
}
|
|
if ( ($reports_auth > 0) and ($admin_auth < 1) )
|
|
{
|
|
$ADD=999999;
|
|
$reports_only_user=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
|
|
if ($auth_message == 'LOCK')
|
|
{
|
|
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
|
|
Header ("Content-type: text/html; charset=utf-8");
|
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
|
|
exit;
|
|
}
|
|
if ($auth_message == 'IPBLOCK')
|
|
{
|
|
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
|
|
Header ("Content-type: text/html; charset=utf-8");
|
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
|
|
exit;
|
|
}
|
|
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
|
|
exit;
|
|
}
|
|
|
|
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times,allowed_queue_groups,reports_header_override,admin_home_url from vicidial_user_groups where user_group='$LOGuser_group';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGallowed_campaigns = $row[0];
|
|
$LOGallowed_reports = $row[1];
|
|
$LOGadmin_viewable_groups = $row[2];
|
|
$LOGadmin_viewable_call_times = $row[3];
|
|
$LOGallowed_queue_groups = $row[4];
|
|
$LOGreports_header_override = $row[5];
|
|
$LOGadmin_home_url = $row[6];
|
|
if (strlen($LOGadmin_home_url) > 5) {$SSadmin_home_url = $LOGadmin_home_url;}
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
$whereLOGallowed_campaignsSQL='';
|
|
if ( (!preg_match("/ALL-/",$LOGallowed_campaigns)) )
|
|
{
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
}
|
|
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
|
|
|
|
$LOGadmin_viewable_groupsSQL='';
|
|
$valLOGadmin_viewable_groupsSQL='';
|
|
$vmLOGadmin_viewable_groupsSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ \-/",'',$LOGadmin_viewable_groups);
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
|
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$valLOGadmin_viewable_groupsSQL = "and val.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$vmLOGadmin_viewable_groupsSQL = "and vm.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
}
|
|
else
|
|
{$admin_viewable_groupsALL=1;}
|
|
|
|
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
|
{
|
|
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|"._QXZ("$report_name")."|\n";
|
|
exit;
|
|
}
|
|
|
|
function RemoveEmptyArrayStrings($array)
|
|
{
|
|
if (is_array($array))
|
|
{
|
|
for ($i=0; $i<count($array); $i++)
|
|
{
|
|
if ($array[$i]=="") {unset($array[$i]);}
|
|
}
|
|
}
|
|
return $array;
|
|
}
|
|
|
|
function GetUserLocation($user)
|
|
{
|
|
global $link;
|
|
$location_stmt="select user_location from vicidial_users where user='$user'";
|
|
$location_rslt=mysql_to_mysqli($location_stmt, $link);
|
|
while($location_row=mysqli_fetch_row($location_rslt))
|
|
{
|
|
$location=$location_row[0];
|
|
}
|
|
if ($location=="") {$location="NONE";}
|
|
return $location;
|
|
}
|
|
|
|
# Includes several lists of arrays for report displays, ALSO all user permissions
|
|
require("VERM_global_vars.inc");
|
|
|
|
#### SQL CLAUSES FROM CUSTOM REPORT REQUEST PAGE
|
|
|
|
### TIME PERIOD - OVERRIDES MANUALLY ENTERED DATES (FOR NOW) ###
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$NOW_DAY = date("Y-m-d");
|
|
$NOW_HOUR = date("H:i:s");
|
|
$STARTtime = date("U");
|
|
$epoch_YESTERDAY = ($STARTtime - 86400);
|
|
$YESTERDAY = date("Y-m-d",$epoch_YESTERDAY);
|
|
$epoch_DAY_BEFORE_YESTERDAY = ($STARTtime - 86400*2);
|
|
$DAY_BEFORE_YESTERDAY = date("Y-m-d",$epoch_DAY_BEFORE_YESTERDAY);
|
|
$epoch_SEVEN_DAYS = ($STARTtime - 86400*7);
|
|
$SEVEN_DAYS = date("Y-m-d",$epoch_SEVEN_DAYS);
|
|
$epoch_THIRTY_DAYS = ($STARTtime - 86400*30);
|
|
$THIRTY_DAYS = date("Y-m-d",$epoch_THIRTY_DAYS);
|
|
$epoch_NINETY_DAYS = ($STARTtime - 86400*90);
|
|
$NINETY_DAYS = date("Y-m-d",$epoch_NINETY_DAYS);
|
|
|
|
switch($time_period)
|
|
{
|
|
case "TODAY":
|
|
$start_date=date("Y-m-d");
|
|
$start_time_hour="00";
|
|
$start_time_min="00";
|
|
$start_time_sec="00";
|
|
$end_date=date("Y-m-d");
|
|
$end_time_hour="23";
|
|
$end_time_min="59";
|
|
$end_time_sec="59";
|
|
break;
|
|
case "YESTERDAY":
|
|
$start_date=$YESTERDAY;
|
|
$start_time_hour="00";
|
|
$start_time_min="00";
|
|
$start_time_sec="00";
|
|
$end_date=$YESTERDAY;
|
|
$end_time_hour="23";
|
|
$end_time_min="59";
|
|
$end_time_sec="59";
|
|
break;
|
|
case "DAYBEFORE":
|
|
$start_date=$DAY_BEFORE_YESTERDAY;
|
|
$start_time_hour="00";
|
|
$start_time_min="00";
|
|
$start_time_sec="00";
|
|
$end_date=$DAY_BEFORE_YESTERDAY;
|
|
$end_time_hour="23";
|
|
$end_time_min="59";
|
|
$end_time_sec="59";
|
|
break;
|
|
case "LAST24HOURS":
|
|
$start_date=$YESTERDAY;
|
|
$start_time_hour=date("H");
|
|
$start_time_min=date("i");
|
|
$start_time_sec=date("s");
|
|
$end_date=date("Y-m-d");
|
|
$end_time_hour=date("H");
|
|
$end_time_min=date("i");
|
|
$end_time_sec=date("s");
|
|
break;
|
|
case "LAST7DAYS":
|
|
$start_date=$SEVEN_DAYS;
|
|
$start_time_hour=date("H");
|
|
$start_time_min=date("i");
|
|
$start_time_sec=date("s");
|
|
$end_date=date("Y-m-d");
|
|
$end_time_hour=date("H");
|
|
$end_time_min=date("i");
|
|
$end_time_sec=date("s");
|
|
break;
|
|
case "LAST30DAYS":
|
|
$start_date=$THIRTY_DAYS;
|
|
$start_time_hour=date("H");
|
|
$start_time_min=date("i");
|
|
$start_time_sec=date("s");
|
|
$end_date=date("Y-m-d");
|
|
$end_time_hour=date("H");
|
|
$end_time_min=date("i");
|
|
$end_time_sec=date("s");
|
|
break;
|
|
case "LAST90DAYS":
|
|
$start_date=$NINETY_DAYS;
|
|
$start_time_hour=date("H");
|
|
$start_time_min=date("i");
|
|
$start_time_sec=date("s");
|
|
$end_date=date("Y-m-d");
|
|
$end_time_hour=date("H");
|
|
$end_time_min=date("i");
|
|
$end_time_sec=date("s");
|
|
break;
|
|
}
|
|
|
|
if (!$start_date)
|
|
{
|
|
#Default is 7 days ago
|
|
$epoch_SEVEN_DAYS = (date("U") - 86400*7);
|
|
$start_date = date("Y-m-d",$epoch_SEVEN_DAYS);
|
|
}
|
|
if (!$start_time_hour) {$start_time_hour="00";}
|
|
if (!$start_time_min) {$start_time_min="00";}
|
|
if (!$start_time_sec) {$start_time_sec="00";}
|
|
$start_time=$start_time_hour.":".$start_time_min.":".$start_time_sec;
|
|
|
|
if (!$end_date) {$end_date=date("Y-m-d");}
|
|
if (!$end_time_hour) {$end_time_hour="23";}
|
|
if (!$end_time_min) {$end_time_min="59";}
|
|
if (!$end_time_sec) {$end_time_sec="59";}
|
|
$end_time=$end_time_hour.":".$end_time_min.":".$end_time_sec;
|
|
|
|
if (!$time_of_day_start) {$time_of_day_start="00:00:00";}
|
|
if (!$time_of_day_end) {$time_of_day_end="23:59:59";}
|
|
|
|
# $and_call_date_sql="and call_date>='$start_date $start_time' and call_date<='$end_date $end_time'";
|
|
$where_call_date_sql="where call_date>='$start_date $start_time' and call_date<='$end_date $end_time'";
|
|
|
|
# $and_event_time_sql="and event_time>='$start_date $start_time' and event_time<='$end_date $end_time'";
|
|
$where_event_time_sql="where event_time>='$start_date $start_time' and event_time<='$end_date $end_time'";
|
|
|
|
$where_start_time_sql="where start_time>='$start_date $start_time' and start_time<='$end_date $end_time'";
|
|
|
|
$where_parked_time_sql="where parked_time>='$start_date $start_time' and parked_time<='$end_date $end_time'";
|
|
|
|
$where_event_date_sql="where event_date>='$start_date $start_time' and event_date<='$end_date $end_time'";
|
|
|
|
|
|
# if (isset($_GET["short_call_wait_limit"])) {$short_call_wait_limit=$_GET["short_call_wait_limit"];}
|
|
# if (isset($_GET["short_call_talk_limit"])) {$short_call_talk_limit=$_GET["short_call_talk_limit"];}
|
|
# if (isset($_GET["short_attempt_wait_limit"])) {$short_attempt_wait_limit=$_GET["short_attempt_wait_limit"];}
|
|
# if (isset($_GET["asterisk_cid"])) {$asterisk_cid=$_GET["asterisk_cid"];}
|
|
|
|
# $vicidial_log_SQL="$where_call_date_sql".$vicidial_log_SQL;
|
|
# $vicidial_closer_log_SQL="$where_call_date_sql".$vicidial_closer_log_SQL;
|
|
# $vicidial_did_log_SQL="$where_call_date_sql".$vicidial_did_log_SQL;
|
|
# $vicidial_agent_log_SQL="$where_event_time_sql".$vicidial_agent_log_SQL;
|
|
# $live_inbound_log_SQL="$where_start_time_sql".$live_inbound_log_SQL;
|
|
|
|
$vicidial_log_SQL="";
|
|
$vicidial_xfer_log_SQL="";
|
|
$vicidial_closer_log_SQL="";
|
|
$vicidial_did_log_SQL="";
|
|
$vicidial_user_log_SQL="";
|
|
$vicidial_agent_log_SQL="";
|
|
$vicidial_agent_log_UID_SQL="";
|
|
$live_inbound_log_SQL="";
|
|
$park_log_SQL="";
|
|
|
|
#### QUEUE GROUPS ####
|
|
$vicidial_queue_groups=preg_replace('/[^-_0-9\p{L}]/u','',$vicidial_queue_groups);
|
|
$vicidial_queue_groups=RemoveEmptyArrayStrings($vicidial_queue_groups);
|
|
|
|
if ($vicidial_queue_groups)
|
|
{
|
|
$vqg_stmt="select included_campaigns, included_inbound_groups from vicidial_queue_groups where queue_group='$vicidial_queue_groups'";
|
|
$vqg_rslt=mysql_to_mysqli($vqg_stmt, $link);
|
|
if(mysqli_num_rows($vqg_rslt)>0)
|
|
{
|
|
$vqg_row=mysqli_fetch_array($vqg_rslt);
|
|
|
|
$included_campaigns=trim(preg_replace('/\s\-$/', '', $vqg_row["included_campaigns"]));
|
|
$included_campaigns_array=explode(" ", $included_campaigns);
|
|
$included_campaigns_array=RemoveEmptyArrayStrings($included_campaigns_array);
|
|
$included_campaigns_ct=count($included_campaigns_array);
|
|
$included_campaigns_clause="and campaign_id in ('".preg_replace('/\s/', "', '", $included_campaigns)."')";
|
|
|
|
$included_inbound_groups=trim(preg_replace('/\s\-$/', '', $vqg_row["included_inbound_groups"]));
|
|
$included_inbound_groups_array=explode(" ", $included_inbound_groups);
|
|
$included_inbound_groups_array=RemoveEmptyArrayStrings($included_inbound_groups_array);
|
|
$included_inbound_groups_ct=count($included_inbound_groups_array);
|
|
$included_inbound_groups_clause="and group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')";
|
|
$where_included_inbound_groups_clause="where group_id in ('".preg_replace('/\s/', "', '", $included_inbound_groups)."')";
|
|
}
|
|
else
|
|
{
|
|
$included_campaigns_clause="and campaign_id in ('')";
|
|
$included_inbound_groups_clause="and group_id in ('')";
|
|
$where_included_inbound_groups_clause="where group_id in ('')";
|
|
|
|
$included_campaigns_array=array();
|
|
$included_inbound_groups_array=array();
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$included_campaigns_clause="and campaign_id in ('')";
|
|
$included_inbound_groups_clause="and group_id in ('')";
|
|
$where_included_inbound_groups_clause="where group_id in ('')";
|
|
|
|
$included_campaigns_array=array();
|
|
$included_inbound_groups_array=array();
|
|
}
|
|
|
|
|
|
# Get final list of 'atomic queues'
|
|
$atomic_queue_str="";
|
|
|
|
$atomic_queue_campaigns_str="";
|
|
$campaign_id_stmt="select campaign_id, campaign_name from vicidial_campaigns where campaign_id is not null $included_campaigns_clause order by campaign_id"; # $LOGallowed_campaignsSQL, removed for now per Matt's assurances
|
|
$campaign_id_rslt=mysql_to_mysqli($campaign_id_stmt, $link);
|
|
while($campaign_id_row=mysqli_fetch_array($campaign_id_rslt))
|
|
{
|
|
$atomic_queue_str.=$campaign_id_row["campaign_name"];
|
|
$atomic_queue_str.=" <i>[".$campaign_id_row["campaign_id"]."]</i>,";
|
|
$atomic_queue_campaigns_str.="$campaign_id_row[campaign_id]', '";
|
|
}
|
|
$and_atomic_queue_campaigns_clause="and campaign_id in ('".$atomic_queue_campaigns_str."')";
|
|
|
|
# Check if queue settings override user group settings
|
|
$closer_campaigns_stmt="select closer_campaigns from vicidial_campaigns where closer_campaigns is not null $LOGallowed_campaignsSQL"; # $included_campaigns_clause
|
|
$closer_campaigns_rslt=mysql_to_mysqli($closer_campaigns_stmt, $link);
|
|
$allowed_ingroups_array=array();
|
|
while ($closer_campaigns_row=mysqli_fetch_array($closer_campaigns_rslt))
|
|
{
|
|
$closer_campaigns_array=explode(" ", trim(preg_replace('/\s\-$/', '', $closer_campaigns_row["closer_campaigns"])));
|
|
for ($i=0; $i<count($closer_campaigns_array); $i++)
|
|
{
|
|
if (!in_array($closer_campaigns_array[$i], $allowed_ingroups_array))
|
|
{
|
|
array_push($allowed_ingroups_array, $closer_campaigns_array[$i]);
|
|
}
|
|
}
|
|
}
|
|
|
|
$atomic_queue_ingroups_str="";
|
|
$ingroups_id_stmt="select group_id, group_name from vicidial_inbound_groups $where_included_inbound_groups_clause"; #where group_id in ('".implode("', '", $allowed_ingroups_array)."') $included_inbound_groups_clause
|
|
$ingroups_id_rslt=mysql_to_mysqli($ingroups_id_stmt, $link);
|
|
while($ingroups_id_row=mysqli_fetch_array($ingroups_id_rslt))
|
|
{
|
|
$atomic_queue_str.=$ingroups_id_row["group_name"];
|
|
$atomic_queue_str.=" <i>[".$ingroups_id_row["group_id"]."]</i>,";
|
|
$atomic_queue_ingroups_str.="$ingroups_id_row[group_id]', '";
|
|
}
|
|
#### IMPORTANT - 1/26/23 - added "and campaign_id!=''" - may need to add to and_atomic_queue_campaigns_clause as well.
|
|
$and_atomic_queue_ingroups_clause="and campaign_id in ('".$atomic_queue_ingroups_str."') and campaign_id!=''";
|
|
$atomic_queue_str=preg_replace('/,$/', '', $atomic_queue_str);
|
|
|
|
if (strlen($atomic_queue_str)==0)
|
|
{
|
|
$atomic_queue_str="NONE";
|
|
}
|
|
|
|
$inbound_only_agents_array=array();
|
|
if (count($included_campaigns_array)==0 && count($included_inbound_groups_array)>0) # Need to get list of users for user log table/vicidial agent log table
|
|
{
|
|
$closer_campaigns_SQL="and (";
|
|
for ($q=0; $q<count($included_inbound_groups_array); $q++)
|
|
{
|
|
$closer_campaigns_SQL.="closer_campaigns like '% ".$included_inbound_groups_array[$q]." %' OR ";
|
|
}
|
|
$closer_campaigns_SQL=preg_replace('/ OR $/', "", $closer_campaigns_SQL).")";
|
|
$vucl_stmt="select * from vicidial_user_closer_log $where_event_date_sql $closer_campaigns_SQL";
|
|
$vucl_rslt=mysql_to_mysqli($vucl_stmt, $link);
|
|
while ($vucl_row=mysqli_fetch_array($vucl_rslt))
|
|
{
|
|
if (!in_array($vucl_row["user"], $inbound_only_agents_array))
|
|
{
|
|
$inbound_only_agents_array[]=$vucl_row["user"];
|
|
}
|
|
}
|
|
$and_inbound_only_agents_clause=" and user in ('".implode("', '", $inbound_only_agents_array)."') ";
|
|
}
|
|
|
|
# Ok to have campaign_id='' here because it will filter out outbound
|
|
$vicidial_log_SQL.="$and_atomic_queue_campaigns_clause";
|
|
$vicidial_xfer_log_SQL.="$and_atomic_queue_ingroups_clause";
|
|
$vicidial_closer_log_SQL.="$and_atomic_queue_ingroups_clause";
|
|
$park_log_SQL.="$and_atomic_queue_campaigns_clause";
|
|
# $vicidial_did_log_SQL.="$where_call_date_sql";
|
|
|
|
# If no campaigns are involved in the queue group, we need to use the $inbound_agents_only_array
|
|
if (count($included_campaigns_array)>0 || count($inbound_only_agents_array)==0)
|
|
{
|
|
$vicidial_user_log_SQL.="$and_atomic_queue_campaigns_clause";
|
|
$vicidial_agent_log_SQL.="$and_atomic_queue_campaigns_clause";
|
|
}
|
|
else
|
|
{
|
|
$vicidial_user_log_SQL.="$and_inbound_only_agents_clause";
|
|
$vicidial_agent_log_SQL.="$and_inbound_only_agents_clause";
|
|
# $debug_alert.="<B> *** INBOUND ONLY QUEUE *** </B>";
|
|
}
|
|
|
|
#### END QUEUE GROUPS ####
|
|
|
|
if ($users)
|
|
{
|
|
$users=preg_replace('/[^-_0-9\p{L}]/u','',$users);
|
|
$users=RemoveEmptyArrayStrings($users);
|
|
$users_str=is_array($users) ? implode("', '", $users) : "$users";
|
|
$and_user_sql=" and user in ('$users_str')";
|
|
$and_user_fc_sql=" and (fronter in ('$users_str') or closer in ('$users_str'))";
|
|
$where_user_sql=" where user in ('$users_str')";
|
|
|
|
$vicidial_log_SQL.=$and_user_sql;
|
|
$vicidial_xfer_log_SQL.=$and_user_fc_sql;
|
|
$vicidial_user_log_SQL.=$and_user_sql;
|
|
$vicidial_closer_log_SQL.=$and_user_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
$vicidial_agent_log_SQL.=$and_user_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_user_sql;
|
|
$park_log_SQL.=$and_user_sql;
|
|
}
|
|
|
|
if ($teams)
|
|
{
|
|
$teams=preg_replace('/[^-_0-9\p{L}]/u','',$teams);
|
|
$teams=RemoveEmptyArrayStrings($teams);
|
|
$teams_str=is_array($teams) ? implode("', '", $teams) : "$teams";
|
|
|
|
$team_users="";
|
|
$team_stmt="select user from vicidial_users where user_group_two in ('$teams_str')";
|
|
$team_rslt=mysql_to_mysqli($team_stmt, $link);
|
|
while ($team_row=mysqli_fetch_array($team_rslt))
|
|
{
|
|
$team_users.="'$team_row[user]', ";
|
|
}
|
|
$team_users=preg_replace('/, $/', "", $team_users);
|
|
$and_team_sql=" and user in ($team_users)";
|
|
$and_team_fc_sql=" and (fronter in ('$team_users') or closer in ('$team_users'))";
|
|
$where_team_sql=" where user in ($team_users)";
|
|
|
|
$vicidial_log_SQL.=$and_team_sql;
|
|
$vicidial_xfer_log_SQL.=$and_team_fc_sql;
|
|
$vicidial_user_log_SQL.=$and_team_sql;
|
|
$vicidial_closer_log_SQL.=$and_team_sql;
|
|
# $vicidial_did_log_SQL.=$and_team_sql;
|
|
$vicidial_agent_log_SQL.=$and_team_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_team_sql;
|
|
$park_log_SQL.=$and_team_sql;
|
|
}
|
|
|
|
if ($location)
|
|
{
|
|
$location=preg_replace('/[^-_0-9\p{L}]/u','',$location);
|
|
$location=RemoveEmptyArrayStrings($location);
|
|
$location_str=is_array($location) ? implode("', '", $location) : "$location";
|
|
$and_location_sql.=" and user_location in ('$location_str')";
|
|
$where_location_sql.=" where user_location in ('$location_str')";
|
|
|
|
# Compile list of additional users based on location
|
|
$user_location_stmt="select user from vicidial_users where user is not null $LOGadmin_viewable_groupsSQL $and_location_sql";
|
|
if ($DB) {echo $user_location_stmt."<BR>";}
|
|
$user_location_rslt=mysql_to_mysqli($user_location_stmt, $link);
|
|
$users_by_location=array();
|
|
while ($user_location_row=mysqli_fetch_row($user_location_rslt))
|
|
{
|
|
array_push($users_by_location, $user_location_row[0]);
|
|
}
|
|
|
|
# Combine location with selected user
|
|
if ($users)
|
|
{
|
|
array_push($users_by_location, $users);
|
|
}
|
|
|
|
$users_by_location_str=implode("', '", $users_by_location);
|
|
$and_users_by_location_sql=" and user in ('$users_by_location_str')";
|
|
$and_users_fc_by_location_sql=" and (fronter in ('$users_by_location_str') or closer in ('$users_by_location_str'))";
|
|
$where_users_by_location_sql=" where user in ('$users_by_location_str')";
|
|
|
|
$vicidial_log_SQL.=$and_users_by_location_sql;
|
|
$vicidial_xfer_log_SQL.=$and_users_fc_by_location_sql;
|
|
$vicidial_user_log_SQL.=$and_users_by_location_sql;
|
|
$vicidial_closer_log_SQL.=$and_users_by_location_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
$vicidial_agent_log_SQL.=$and_users_by_location_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_users_by_location_sql;
|
|
$park_log_SQL.=$and_users_by_location_sql;
|
|
}
|
|
|
|
if ($user_group)
|
|
{
|
|
$user_group=preg_replace('/[^-_0-9\p{L}]/u','',$user_group);
|
|
$user_group=RemoveEmptyArrayStrings($user_group);
|
|
$user_group_str=is_array($user_group) ? implode("', '", $user_group) : "$user_group";
|
|
$and_user_group_sql.=" and user_group in ('$user_group_str')";
|
|
$where_user_group_sql.=" where user_group in ('$user_group_str')";
|
|
|
|
$vicidial_log_SQL.=$and_user_group_sql;
|
|
$vicidial_user_log_SQL.=$and_user_group_sql;
|
|
$vicidial_closer_log_SQL.=$and_user_group_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
$vicidial_agent_log_SQL.=$and_user_group_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_user_group_sql;
|
|
}
|
|
|
|
if ($statuses)
|
|
{
|
|
$statuses=preg_replace('/[^-_0-9\p{L}]/u','',$statuses);
|
|
$statuses=RemoveEmptyArrayStrings($statuses);
|
|
$status_str=is_array($statuses) ? implode("', '", $statuses) : "$statuses";
|
|
$and_status_sql.=" and status in ('$status_str') ";
|
|
$where_status_sql.=" where status in ('$status_str') ";
|
|
|
|
$vicidial_log_SQL.=$and_status_sql;
|
|
$vicidial_closer_log_SQL.=$and_status_sql;
|
|
$vicidial_agent_log_SQL.=$and_status_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_status_sql;
|
|
}
|
|
|
|
if ($phone_number)
|
|
{
|
|
$phone_number = preg_replace('/[^0-9]/','',$phone_number);
|
|
$and_phone_number_sql.=" and phone_number='$phone_number' ";
|
|
$where_phone_number_sql.=" where phone_number='$phone_number' ";
|
|
|
|
|
|
$vicidial_log_SQL.=$and_phone_number_sql;
|
|
$vicidial_xfer_log_SQL.=$and_phone_number_sql;
|
|
$vicidial_closer_log_SQL.=$and_phone_number_sql;
|
|
|
|
# Get uniqueids from log/closer_log for agent log table in AGENTS reports only to save load issue
|
|
}
|
|
|
|
|
|
if ($wait_sec_min || $wait_sec_max)
|
|
{
|
|
$and_wait_sec_sql="";
|
|
$and_agent_wait_sec_sql="";
|
|
$and_closer_wait_sec_sql="";
|
|
|
|
$wait_sec_min = preg_replace('/[^0-9]/','',$wait_sec_min);
|
|
$wait_sec_max = preg_replace('/[^0-9]/','',$wait_sec_max);
|
|
|
|
if ($wait_sec_min)
|
|
{
|
|
|
|
# Vicidial log - this is to filter out all vicidial_log records because there is no wait time on them.
|
|
$and_wait_sec_sql.=" and length_in_sec<0 ";
|
|
|
|
# Closer log only
|
|
$and_closer_wait_sec_sql.=" and queue_seconds>='$wait_sec_min' ";
|
|
|
|
# Agent log only - not sure if this should be used but have no other metric for agents
|
|
$and_agent_wait_sec_sql.=" and wait_sec>='$wait_sec_min' ";
|
|
}
|
|
if ($wait_sec_max)
|
|
{
|
|
# Vicidial log - no clause because again, no wait time
|
|
|
|
# Closer log only
|
|
$and_closer_wait_sec_sql.=" and queue_seconds<='$wait_sec_max' ";
|
|
|
|
# Agent log only - not sure if this should be used but have no other metric for agents
|
|
$and_agent_wait_sec_sql.=" and wait_sec<='$wait_sec_max' ";
|
|
}
|
|
|
|
$vicidial_log_SQL.=$and_wait_sec_sql;
|
|
$vicidial_closer_log_SQL.=$and_closer_wait_sec_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
$vicidial_agent_log_SQL.=$and_agent_wait_sec_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_agent_wait_sec_sql;
|
|
}
|
|
|
|
|
|
if ($length_in_sec_min || $length_in_sec_max)
|
|
{
|
|
$length_in_sec_min = preg_replace('/[^0-9]/','',$length_in_sec_min);
|
|
$length_in_sec_max = preg_replace('/[^0-9]/','',$length_in_sec_max);
|
|
|
|
$and_length_in_sec_sql="";
|
|
$and_closer_length_in_sec_sql="";
|
|
$and_agent_length_in_sec_sql="";
|
|
|
|
if ($length_in_sec_min)
|
|
{
|
|
# Vicidial log
|
|
$and_length_in_sec_sql.=" and length_in_sec>='$length_in_sec_min' ";
|
|
|
|
# Closer log
|
|
$and_closer_length_in_sec_sql.=" and if(comments='EMAIL', length_in_sec, (length_in_sec-queue_seconds))>='$length_in_sec_min' ";
|
|
|
|
# Agent log
|
|
$and_agent_length_in_sec_sql.=" and talk_sec>='$length_in_sec_min' ";
|
|
}
|
|
|
|
if ($length_in_sec_max)
|
|
{
|
|
# Vicidial log
|
|
$and_length_in_sec_sql.=" and length_in_sec<='$length_in_sec_max' ";
|
|
|
|
# Closer log
|
|
$and_closer_length_in_sec_sql.=" and if(comments='EMAIL', length_in_sec, (length_in_sec-queue_seconds))<='$length_in_sec_max' ";
|
|
|
|
# Agent log
|
|
$and_agent_length_in_sec_sql.=" and talk_sec<='$length_in_sec_max' ";
|
|
}
|
|
|
|
$vicidial_log_SQL.=$and_length_in_sec_sql;
|
|
$vicidial_closer_log_SQL.=$and_closer_length_in_sec_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
$vicidial_agent_log_SQL.=$and_agent_length_in_sec_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_agent_length_in_sec_sql;
|
|
}
|
|
|
|
if ($disconnection_cause)
|
|
{
|
|
$disconnection_cause = preg_replace('/[^-_0-9\p{L}]/u','',$disconnection_cause);
|
|
$and_term_reason_sql.=" and term_reason='$disconnection_cause' ";
|
|
$where_term_reason_sql.=" where term_reason='$disconnection_cause' ";
|
|
|
|
$vicidial_log_SQL.=$and_term_reason_sql;
|
|
$vicidial_closer_log_SQL.=$and_term_reason_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
# $vicidial_agent_log_SQL.=$and_agent_length_in_sec_sql;
|
|
|
|
# Get uniqueids from the log tables based on the disconnection causes for the agent reports. Do it in the agent reports to reduce load.
|
|
}
|
|
|
|
if ($queue_position_min || $queue_position_max)
|
|
{
|
|
$and_queue_position_sql="";
|
|
$and_closer_queue_position_sql="";
|
|
$and_agent_queue_position_sql=" and (comments!='INBOUND' OR ";
|
|
|
|
$queue_position_min = preg_replace('/[^0-9]/','',$queue_position_min);
|
|
$queue_position_max = preg_replace('/[^0-9]/','',$queue_position_max);
|
|
|
|
if ($queue_position_min)
|
|
{
|
|
if ($queue_position_min>1)
|
|
{
|
|
# Vicidial log only - put this in to remove outbound calls. Outbound calls are assumed to have a
|
|
# queue position of '1' for purposes of this report
|
|
$and_queue_position_sql.=" and length_in_sec<0 ";
|
|
}
|
|
|
|
# Closer log only
|
|
$and_closer_queue_position_sql.=" and queue_position>='$queue_position_min' ";
|
|
}
|
|
if ($queue_position_max)
|
|
{
|
|
# Closer log only
|
|
$and_closer_queue_position_sql.=" and queue_position<='$queue_position_max' ";
|
|
}
|
|
|
|
$vicidial_log_SQL.=$and_queue_position_sql;
|
|
$vicidial_closer_log_SQL.=$and_closer_queue_position_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
# $vicidial_agent_log_SQL.=$and_agent_len;
|
|
|
|
# For agents, get uniqueids for inbound calls and FINISH that queue_position clause.
|
|
|
|
}
|
|
|
|
if ($call_count_min || $call_count_max)
|
|
{
|
|
$call_count_min = preg_replace('/[^0-9]/','',$call_count_min);
|
|
$call_count_max = preg_replace('/[^0-9]/','',$call_count_max);
|
|
|
|
$and_called_count_sql="";
|
|
|
|
if ($call_count_min)
|
|
{
|
|
$and_called_count_sql.=" and called_count>='$call_count_min' ";
|
|
$where_called_count_sql.=" where called_count>='$call_count_min' ";
|
|
}
|
|
if ($call_count_max)
|
|
{
|
|
$and_called_count_sql.=" and called_count<='$call_count_max' ";
|
|
$where_called_count_sql.=" where called_count<='$call_count_max' ";
|
|
}
|
|
|
|
$vicidial_log_SQL.=$and_called_count_sql;
|
|
$vicidial_closer_log_SQL.=$and_called_count_sql;
|
|
# $vicidial_did_log_SQL.=$and_user_sql;
|
|
# $vicidial_agent_log_SQL.=$and_agent_len;
|
|
|
|
# For agents, get uniqueids for inbound calls and FINISH that queue_position clause.
|
|
|
|
}
|
|
|
|
# If DID is listed, need array of unique IDs from DID table to count calls
|
|
if ($did)
|
|
{
|
|
$did = preg_replace('/[^0-9]/','',$did);
|
|
$and_did_sql=" and did_id='$did' ";
|
|
$where_did_sql=" where did_id='$did' ";
|
|
|
|
$did_stmt="select uniqueid from vicidial_did_log $where_call_date_sql $and_did_sql";
|
|
$did_rslt=mysql_to_mysqli($did_stmt, $link);
|
|
$did_uniqueid_array=array();
|
|
while ($did_row=mysqli_fetch_row($did_rslt))
|
|
{
|
|
array_push($did_uniqueid_array, "$did_row[0]");
|
|
}
|
|
|
|
$and_did_uniqueid_sql=" and uniqueid in ('".implode("', '", $did_uniqueid_array)."') ";
|
|
$and_did_fc_uniqueid_sql=" and (front_uniqueid in ('".implode("', '", $did_uniqueid_array)."') or close_uniqueid in ('".implode("', '", $did_uniqueid_array)."')) ";
|
|
|
|
$vicidial_log_SQL.=$and_did_uniqueid_sql;
|
|
$vicidial_xfer_log_SQL.=$and_did_fc_uniqueid_sql;
|
|
$vicidial_closer_log_SQL.=$and_did_uniqueid_sql;
|
|
$vicidial_did_log_SQL.=$and_did_uniqueid_sql;
|
|
$live_inbound_log_SQL.=$and_did_uniqueid_sql;
|
|
$vicidial_agent_log_SQL.=$and_did_uniqueid_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_did_uniqueid_sql;
|
|
$park_log_SQL.=$and_did_uniqueid_sql;
|
|
}
|
|
|
|
if ($server || $asterisk_cid)
|
|
{
|
|
$server = preg_replace('/[^0-9.]/','',$server);
|
|
$asterisk_cid = preg_replace('/[^0-9A-Z]/','',$asterisk_cid);
|
|
|
|
if ($server)
|
|
{
|
|
$and_server_ip_sql=" and server_ip='$server' ";
|
|
$where_server_ip_sql=" where server_ip='$server' ";
|
|
}
|
|
|
|
if ($asterisk_cid)
|
|
{
|
|
$and_caller_code_sql=" and caller_code='$asterisk_cid' ";
|
|
$where_caller_code_sql=" where caller_code='$asterisk_cid' ";
|
|
$and_extension_sql=" and extension='$asterisk_cid' "; # For park_log table
|
|
}
|
|
|
|
$vle_stmt="select uniqueid from vicidial_log_extended $where_call_date_sql $and_server_ip_sql $and_caller_code_sql";
|
|
$vle_rslt=mysql_to_mysqli($vle_stmt, $link);
|
|
$extended_log_uniqueid_array=array();
|
|
while($vle_row=mysqli_fetch_row($vle_rslt))
|
|
{
|
|
array_push($extended_log_uniqueid_array, "$vle_row[0]");
|
|
}
|
|
|
|
$and_extended_uniqueid_sql=" and uniqueid in ('".implode("', '", $extended_log_uniqueid_array)."') ";
|
|
$and_extended_fc_uniqueid_sql=" and (front_uniqueid in ('".implode("', '", $extended_log_uniqueid_array)."') or close_uniqueid in ('".implode("', '", $extended_log_uniqueid_array)."')) ";
|
|
|
|
$vicidial_log_SQL.=$and_extended_uniqueid_sql;
|
|
$vicidial_xfer_log_SQL.=$and_extended_fc_uniqueid_sql;
|
|
$vicidial_closer_log_SQL.=$and_extended_uniqueid_sql;
|
|
$vicidial_did_log_SQL.=$and_extended_uniqueid_sql;
|
|
$live_inbound_log_SQL.=$and_extended_uniqueid_sql;
|
|
$vicidial_agent_log_SQL.=$and_extended_uniqueid_sql;
|
|
$vicidial_agent_log_UID_SQL.=$and_extended_uniqueid_sql;
|
|
$park_log_SQL.=$and_server_ip_sql.$and_extension_sql;
|
|
}
|
|
|
|
if ($dow)
|
|
{
|
|
$dow = preg_replace('/[^0-9,]/','',$dow);
|
|
$dow=RemoveEmptyArrayStrings($dow);
|
|
$dow_str=is_array($dow) ? implode(",", $dow) : "$dow";
|
|
$dow_str=preg_replace('/,{2,}/', ',', $dow_str);
|
|
$dow_str=preg_replace('/^,|,$/', '', $dow_str);
|
|
$and_call_date_DOWsql=" and dayofweek(call_date) in ($dow_str) ";
|
|
$where_call_date_DOWsql=" where dayofweek(call_date) in ($dow_str) ";
|
|
# Agent log
|
|
$and_event_time_DOWsql=" and dayofweek(event_time) in ($dow_str) ";
|
|
$where_event_time_DOWsql=" where dayofweek(event_time) in ($dow_str) ";
|
|
# Live inbound log
|
|
$and_start_time_DOWsql=" and dayofweek(start_time) in ($dow_str) ";
|
|
$where_start_time_DOWsql=" where dayofweek(start_time) in ($dow_str) ";
|
|
# Park log
|
|
$and_parked_time_DOWsql=" and dayofweek(parked_time) in ($dow_str) ";
|
|
$where_parked_time_DOWsql=" where dayofweek(parked_time) in ($dow_str) ";
|
|
|
|
|
|
$vicidial_log_SQL.=$and_call_date_DOWsql;
|
|
$vicidial_xfer_log_SQL.=$and_call_date_DOWsql;
|
|
$vicidial_closer_log_SQL.=$and_call_date_DOWsql;
|
|
$vicidial_did_log_SQL.=$and_call_date_DOWsql;
|
|
$live_inbound_log_SQL.=$and_start_time_DOWsql;
|
|
$vicidial_agent_log_SQL.=$and_event_time_DOWsql;
|
|
$vicidial_agent_log_UID_SQL.=$and_event_time_DOWsql;
|
|
$park_log_SQL.=$and_parked_time_DOWsql;
|
|
}
|
|
else
|
|
{
|
|
$and_call_date_DOWsql="";
|
|
$where_call_date_DOWsql="";
|
|
$and_event_time_DOWsql="";
|
|
$where_event_time_DOWsql="";
|
|
$and_start_time_DOWsql="";
|
|
$where_start_time_DOWsql="";
|
|
$and_parked_time_DOWsql="";
|
|
$where_parked_time_DOWsql="";
|
|
}
|
|
|
|
if ($time_of_day_start)
|
|
{
|
|
$and_call_date_TODSsql=" and time(call_date)>='$time_of_day_start' ";
|
|
$where_call_date_TODSsql=" where time(call_date)>='$time_of_day_start' ";
|
|
# Agent log
|
|
$and_event_time_TODSsql=" and time(event_time)>='$time_of_day_start' ";
|
|
$where_event_time_TODSsql=" where time(event_time)>='$time_of_day_start' ";
|
|
# Live inbound log
|
|
$and_start_time_TODSsql=" and time(start_time)>='$time_of_day_start' ";
|
|
$where_start_time_TODSsql=" where time(start_time)>='$time_of_day_start' ";
|
|
# Park log
|
|
$and_parked_time_TODSsql=" and time(parked_time)>='$time_of_day_start' ";
|
|
$where_parked_time_TODSsql=" where time(parked_time)>='$time_of_day_start' ";
|
|
|
|
$vicidial_log_SQL.=$and_call_date_TODSsql;
|
|
$vicidial_xfer_log_SQL.=$and_call_date_TODSsql;
|
|
$vicidial_closer_log_SQL.=$and_call_date_TODSsql;
|
|
$vicidial_did_log_SQL.=$and_call_date_TODSsql;
|
|
$live_inbound_log_SQL.=$and_start_time_TODSsql;
|
|
$vicidial_agent_log_SQL.=$and_event_time_TODSsql;
|
|
$vicidial_agent_log_UID_SQL.=$and_event_time_TODSsql;
|
|
$park_log_SQL.=$and_parked_time_TODSsql;
|
|
}
|
|
else
|
|
{
|
|
$and_call_date_TODSsql="";
|
|
$where_call_date_TODSsql="";
|
|
$and_event_time_TODSsql="";
|
|
$where_event_time_TODSsql="";
|
|
$and_start_time_TODSsql="";
|
|
$where_start_time_TODSsql="";
|
|
$and_parked_time_TODSsql="";
|
|
$where_parked_time_TODSsql="";
|
|
}
|
|
|
|
if ($time_of_day_end)
|
|
{
|
|
$and_call_date_TODEsql=" and time(call_date)<='$time_of_day_end' ";
|
|
$where_call_date_TODEsql=" where time(call_date)<='$time_of_day_end' ";
|
|
# Agent log
|
|
$and_event_time_TODEsql=" and time(event_time)<='$time_of_day_end' ";
|
|
$where_event_time_TODEsql=" where time(event_time)<='$time_of_day_end' ";
|
|
# Live inbound log
|
|
$and_start_time_TODEsql=" and time(start_time)<='$time_of_day_end' ";
|
|
$where_start_time_TODEsql=" where time(start_time)<='$time_of_day_end' ";
|
|
# Park log
|
|
$and_parked_time_TODEsql=" and time(parked_time)<='$time_of_day_end' ";
|
|
$where_parked_time_TODEsql=" where time(parked_time)<='$time_of_day_end' ";
|
|
|
|
|
|
$vicidial_log_SQL.=$and_call_date_TODEsql;
|
|
$vicidial_xfer_log_SQL.=$and_call_date_TODEsql;
|
|
$vicidial_closer_log_SQL.=$and_call_date_TODEsql;
|
|
$vicidial_did_log_SQL.=$and_call_date_TODEsql;
|
|
$live_inbound_log_SQL.=$and_start_time_TODEsql;
|
|
$vicidial_agent_log_SQL.=$and_event_time_TODEsql;
|
|
$vicidial_agent_log_UID_SQL.=$and_event_time_TODEsql;
|
|
$park_log_SQL.=$and_parked_time_TODEsql;
|
|
}
|
|
else
|
|
{
|
|
$and_call_date_TODEsql="";
|
|
$where_call_date_TODEsql="";
|
|
$and_event_time_TODEsql="";
|
|
$where_event_time_TODEsql="";
|
|
$and_start_time_TODEsql="";
|
|
$where_start_time_TODEsql="";
|
|
$and_parked_time_TODEsql="";
|
|
$where_parked_time_TODEsql="";
|
|
}
|
|
|
|
# Trim call time off because of Day/DOW/Hour reports
|
|
$and_vicidial_log_SQL=$vicidial_log_SQL;
|
|
$and_vicidial_xfer_log_SQL=$vicidial_xfer_log_SQL;
|
|
$and_vicidial_closer_log_SQL=$vicidial_closer_log_SQL;
|
|
$and_vicidial_did_log_SQL=$vicidial_did_log_SQL;
|
|
$and_vicidial_agent_log_SQL=$vicidial_agent_log_SQL;
|
|
$and_vicidial_agent_log_UID_SQL=$vicidial_agent_log_UID_SQL;
|
|
$and_vicidial_user_log_SQL=$vicidial_user_log_SQL;
|
|
$and_live_inbound_log_SQL=$live_inbound_log_SQL;
|
|
$and_park_log_SQL=$park_log_SQL;
|
|
|
|
$vicidial_log_SQL="$where_call_date_sql".$vicidial_log_SQL." and phone_number!='' "; # JCJ - added 3/23/22
|
|
$vicidial_xfer_log_SQL="$where_call_date_sql".$vicidial_xfer_log_SQL;
|
|
$vicidial_closer_log_SQL="$where_call_date_sql".$vicidial_closer_log_SQL;
|
|
$vicidial_did_log_SQL="$where_call_date_sql".$vicidial_did_log_SQL;
|
|
$vicidial_agent_log_SQL="$where_event_time_sql".$vicidial_agent_log_SQL;
|
|
$vicidial_agent_log_UID_SQL="$where_event_time_sql".$vicidial_agent_log_UID_SQL;
|
|
$vicidial_user_log_SQL="$where_event_date_sql".$vicidial_user_log_SQL;
|
|
$live_inbound_log_SQL="$where_start_time_sql".$live_inbound_log_SQL;
|
|
$park_log_SQL="$where_parked_time_sql".$park_log_SQL;
|
|
|
|
# Get closer log uniqueids for the agent log lookup
|
|
# 03/01/2022 - added $and_NANQUE_clause $exc_addtl_statuses clauses, also added 'if' clause to ensure
|
|
# only answered call uniqueIDs are used in the OUTCOMES report, which is currently the only
|
|
# report that uses it.
|
|
$vcl_uniqueid_stmt="select user, uniqueid From vicidial_closer_log $vicidial_closer_log_SQL $and_NANQUE_clause $exc_addtl_statuses";
|
|
# $HTML_output.="Unique IDs: $vcl_uniqueid_stmt<BR>";
|
|
$vcl_uniqueid_rslt=mysql_to_mysqli($vcl_uniqueid_stmt, $link);
|
|
$val_uniqueid_array=array();
|
|
while ($vcl_uniqueid_row=mysqli_fetch_row($vcl_uniqueid_rslt))
|
|
{
|
|
if (!preg_match('/VDAD|VDCL/', $vcl_uniqueid_row[0]))
|
|
{
|
|
array_push($val_uniqueid_array, $vcl_uniqueid_row[1]);
|
|
}
|
|
}
|
|
|
|
# $DB=1;
|
|
|
|
if (!$report_type) {$report_type="ANSWERED";}
|
|
|
|
|
|
##### BEGIN log visit to the vicidial_report_log table #####
|
|
$LOGip = getenv("REMOTE_ADDR");
|
|
$LOGbrowser = getenv("HTTP_USER_AGENT");
|
|
$LOGscript_name = getenv("SCRIPT_NAME");
|
|
$LOGserver_name = getenv("SERVER_NAME");
|
|
$LOGserver_port = getenv("SERVER_PORT");
|
|
$LOGrequest_uri = getenv("REQUEST_URI");
|
|
$LOGhttp_referer = getenv("HTTP_REFERER");
|
|
$LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser);
|
|
$LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri);
|
|
$LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer);
|
|
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
|
|
else {$HTTPprotocol = 'http://';}
|
|
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
|
|
else {$LOGserver_port = ":$LOGserver_port";}
|
|
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
|
|
|
|
$LOGhostname = php_uname('n');
|
|
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
|
|
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
|
|
|
|
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$webserver_id_ct = mysqli_num_rows($rslt);
|
|
if ($webserver_id_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$webserver_id = $row[0];
|
|
}
|
|
else
|
|
{
|
|
##### insert webserver entry
|
|
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$webserver_id = mysqli_insert_id($link);
|
|
}
|
|
|
|
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user_group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$report_log_id = mysqli_insert_id($link);
|
|
##### END log visit to the vicidial_report_log table #####
|
|
|
|
##### Log custom report parameters if report is custom #####
|
|
/*
|
|
$URL_referrer_array=explode("?", $LOGfull_url);
|
|
$report_params_str=$URL_referrer_array[1];
|
|
if ($log_custom_report)
|
|
{
|
|
$rpt_log_stmt="insert ignore into verm_custom_report_holder(user, report_name, report_parameters) values('$PHP_AUTH_USER', '$custom_report_name', '$LOGhttp_referer') ON DUPLICATE KEY UPDATE report_name='$custom_report_name', report_parameters='$report_params_str'";
|
|
echo $rpt_log_stmt;
|
|
$rpt_log_rslt=mysql_to_mysqli($rpt_log_stmt, $link);
|
|
}
|
|
*/
|
|
############################################################
|
|
|
|
if (!$total_calls || !$total_unanswered_calls || !$total_answered_calls)
|
|
{
|
|
$total_calls=0; $total_unanswered_calls=0; $total_answered_calls=0;
|
|
|
|
$calls_stmt="select user, status, uniqueid From vicidial_log $vicidial_log_SQL $and_NANQUE_clause $exc_addtl_statuses UNION select user, status, uniqueid From vicidial_closer_log $vicidial_closer_log_SQL $and_NANQUE_clause $exc_addtl_statuses";
|
|
# $HTML_output.="CALLS: $calls_stmt<BR>\n";
|
|
$calls_rslt=mysql_to_mysqli($calls_stmt, $link);
|
|
while ($calls_row=mysqli_fetch_array($calls_rslt))
|
|
{
|
|
$total_calls++;
|
|
if (preg_match('/VDAD|VDCL/', $calls_row["user"])) # && preg_match('/^DROP$|TIMEOT|WAITTO|NANQUE/', $calls_row["status"])
|
|
{
|
|
$total_unanswered_calls++;
|
|
}
|
|
else
|
|
{
|
|
$total_answered_calls++;
|
|
}
|
|
}
|
|
$answered_percentage=sprintf("%.1f", MathZDC((100*$total_answered_calls), $total_calls));
|
|
$unanswered_percentage=sprintf("%.1f", MathZDC((100*$total_unanswered_calls), $total_calls));
|
|
}
|
|
|
|
$CSV_output["header"]="\""._QXZ("Report Details").":\"\n";
|
|
$CSV_output["header"].="\""._QXZ("Report generated on").":\",\"".date("F j Y, G:i")."\"\n";
|
|
$CSV_output["header"].="\""._QXZ("Atomic queue(s) considered").":\",\"".strip_tags($atomic_queue_str)."\"\n";
|
|
$CSV_output["header"].="\""._QXZ("Period start date").":\",\"".date('F j Y, H:i', strtotime("$start_date $start_time"))."\"\n";
|
|
$CSV_output["header"].="\""._QXZ("Period end date").":\",\"".date('F j Y, H:i', strtotime("$end_date $end_time"))."\"\n";
|
|
$CSV_output["header"].="\""._QXZ("Total calls processed").":\",\"".$total_calls." (".$total_answered_calls." ans / ".$total_unanswered_calls." unans)"."\"\n";
|
|
$CSV_output["header"].="\""._QXZ("Ratio").":\",\"".$answered_percentage."% ans / ".$unanswered_percentage."% unans"."\"\n";
|
|
|
|
$report_log_count=0;
|
|
|
|
if (!$auto_download_limit) {$auto_download_limit=99999999999;}
|
|
if ($total_calls>$auto_download_limit) {$agents_dt_download_notice=1;}
|
|
if ($total_answered_calls>$auto_download_limit) {$answered_dt_download_notice=1;}
|
|
if ($total_unanswered_calls>$auto_download_limit) {$unanswered_dt_download_notice=1;}
|
|
|
|
|
|
if ( ($total_calls>$auto_download_limit && $report_type=="AGENTS_DT") || ($total_answered_calls>$auto_download_limit && $report_type=="ANSWERED_DT") || ($total_unanswered_calls>$auto_download_limit && $report_type=="UNANSWERED_DT") )
|
|
{
|
|
$download_rpt="auto_download";
|
|
}
|
|
|
|
if (!$download_rpt)
|
|
{
|
|
require("VERM_header.inc"); # Contains form tag opener that is closed below, also html and body opener tags and form fields
|
|
}
|
|
|
|
require("VERM_".$report_type."_rpt.inc");
|
|
|
|
echo "</form>";
|
|
|
|
$ENDtime=date("U");
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo "<font size='1'>Report execution time: ".($ENDtime-$STARTtime)." sec</font>";
|
|
?>
|
|
</body>
|
|
</html>
|