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d9de5eea48a212b410140fdb57bc8b962dee332f
agc_2-X/www/agc/vdc_chat_display.php
T
mattf ec27fd5f4f Added dynamic language ability to chat functions 
Fixed several security issues with Chat functions
Added new options to ADMIN_www_languages.pl script

git-svn-id: svn://192.168.202.10@2435 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-19 22:16:43 +00:00

768 lines
33 KiB
PHP
Raw Blame History

<?php
# vdc_chat_display.php
#
# Copyright (C) 2015 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# This is the interface for agents to chat with customers and each other. It's separate from the manager-to-agent
# chat interface out of necessity and calls the chat_db_query.php page to send information and display it. It will
# display any open chat the agent has, and of those open chats the full conversation of the current active chat
# will be displayed. It will also show when an agent has a new unread message in any of his conversations and
# allow the agent to toggle between them. They can also initiate chats with any agent currently logged into a
# campaign through the agent interface.
#
# Builds:
# 150903-2349 - First build
# 151213-1107 - Added variable filtering
# 151218-0913 - Added missing translation code and user auth
#
require("dbconnect_mysqli.php");
require("functions.php");
if (isset($_GET["email"])) {$email=$_GET["email"];}
elseif (isset($_POST["email"])) {$email=$_POST["email"];}
if (isset($_GET["email_invite_lead_id"])) {$email_invite_lead_id=$_GET["email_invite_lead_id"];}
elseif (isset($_POST["email_invite_lead_id"])) {$email_invite_lead_id=$_POST["email_invite_lead_id"];}
if (isset($_GET["chat_id"])) {$chat_id=$_GET["chat_id"];}
elseif (isset($_POST["chat_id"])) {$chat_id=$_POST["chat_id"];}
if (isset($_GET["chat_group_id"])) {$chat_group_id=$_GET["chat_group_id"];}
elseif (isset($_POST["chat_group_id"])) {$chat_group_id=$_POST["chat_group_id"];}
if (isset($_GET["chat_group_ids"])) {$chat_group_ids=$_GET["chat_group_ids"];}
elseif (isset($_POST["chat_group_ids"])) {$chat_group_ids=$_POST["chat_group_ids"];}
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
if (isset($_GET["user"])) {$user=$_GET["user"];}
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
if (isset($_GET["dial_method"])) {$dial_method=$_GET["dial_method"];}
elseif (isset($_POST["dial_method"])) {$dial_method=$_POST["dial_method"];}
if (isset($_GET["pass"])) {$pass=$_GET["pass"];}
elseif (isset($_POST["pass"])) {$pass=$_POST["pass"];}
if (isset($_GET["child_window"])) {$child_window=$_GET["child_window"];}
elseif (isset($_POST["child_window"])) {$child_window=$_POST["child_window"];}
if (isset($_GET["outside_user_name"])) {$outside_user_name=$_GET["outside_user_name"];}
elseif (isset($_POST["outside_user_name"])) {$outside_user_name=$_POST["outside_user_name"];}
if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
if (isset($_GET["clickmute"])) {$clickmute=$_GET["clickmute"];}
elseif (isset($_POST["clickmute"])) {$clickmute=$_POST["clickmute"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$VUselected_language = '';
$stmt = "SELECT use_non_latin,enable_languages,language_method,default_language,allow_chats FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$SSenable_languages = $row[1];
$SSlanguage_method = $row[2];
$SSdefault_language = $row[3];
$SSallow_chats = $row[4];
}
$VUselected_language = $SSdefault_language;
##### END SETTINGS LOOKUP #####
###########################################
header ("Content-type: text/html; charset=utf-8");
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
header ("Pragma: no-cache"); // HTTP/1.0
if ($clickmute!="1") {$clickmute="0";} // Prevents annoying quirk of playing the audio cue every time you click the tab to view this
$lead_id = preg_replace("/[^0-9]/","",$lead_id);
$chat_id = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$chat_id);
$chat_group_id = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$chat_group_id);
$server_ip = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$server_ip);
$email = preg_replace("/\'|\"|\\\\|;/","",$email);
$campaign = preg_replace('/[^-\_0-9a-zA-Z]/','',$campaign);
$dial_method = preg_replace('/[^-\_0-9a-zA-Z]/','',$dial_method);
$clickmute = preg_replace("/\'|\"|\\\\|;/","",$clickmute);
$stage = preg_replace('/[^-\_0-9a-zA-Z]/','',$stage);
if ($non_latin < 1)
{
$user = preg_replace('/[^-\_0-9a-zA-Z]/','',$user);
$pass = preg_replace('/[^-\_0-9a-zA-Z]/','',$pass);
$outside_user_name = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$user);
$chat_creator = preg_replace('/[^- \_0-9a-zA-Z]/','',$chat_creator);
$phone_number = preg_replace("/[^0-9]/","",$phone_number);
$first_name = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$first_name);
$last_name = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$last_name);
}
else
{
$user = preg_replace("/\'|\"|\\\\|;/","",$user);
$pass=preg_replace("/\'|\"|\\\\|;| /","",$pass);
$outside_user_name = preg_replace("/\'|\"|\\\\|;/","",$user);
}
if( (strlen($stage) > 0) and ($stage == 'WELCOME') )
{
echo _QXZ("Customer Chat Frame");
exit;
}
if ($SSallow_chats < 1)
{
header ("Content-type: text/html; charset=utf-8");
echo _QXZ("Error, chat disabled on this system");
exit;
}
$auth=0;
$auth_message = user_authorization($user,$pass,'',0,0,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0))
{
echo _QXZ("Invalid Username/Password:")." |$user|$pass|$auth_message|vdc_chat_display|\n";
exit;
}
$user_stmt="select full_name,user_level,selected_language from vicidial_users where user='$user'";
$user_level=0;
$user_rslt=mysql_to_mysqli($user_stmt, $link);
if (mysqli_num_rows($user_rslt)>0) {
$user_row=mysqli_fetch_row($user_rslt);
$full_name = $user_row[0];
$user_level = $user_row[1];
$VUselected_language = $user_row[2];
if ($chat_id) {
$chat_stmt="select * from vicidial_live_chats where chat_creator='$user' and chat_id='$chat_id'";
# echo "<!-- \n$chat_stmt\n";
$chat_rslt=mysql_to_mysqli($chat_stmt, $link);
if (mysqli_num_rows($chat_rslt)>0) {
$chat_creator=$user;
echo "$chat_creator\n";
}
# echo "\\-->\n";
} else {
# echo "Waiting for chat request..."; exit;
}
} else {
unset($pass);
## Since user is not a vicidial user, check to see if they belong to another chat and use that as the default chat variable.
$chat_stmt="select chat_id from vicidial_chat_participants where chat_member='$user'";
$chat_rslt=mysql_to_mysqli($chat_stmt, $link);
if (mysqli_num_rows($chat_rslt)>0) {
$chat_row=mysqli_fetch_row($chat_rslt);
$chat_id=$chat_row[0];
}
}
$stmt="select * from vicidial_list where lead_id='$lead_id'";
$rslt=mysql_to_mysqli($stmt, $link);
if (mysqli_num_rows($rslt)>0) {
$row=mysqli_fetch_array($rslt);
$first_name=$row["first_name"];
$last_name=$row["last_name"];
if (!$full_name) {$full_name=trim("$first_name $last_name");}
if (!$email) {$email=$row["email"];}
}
header ("Content-type: text/html; charset=utf-8");
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
header ("Pragma: no-cache"); // HTTP/1.0
echo '<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
';
?>
<html>
<head>
<title><?php echo _QXZ("Agent Chat Interface"); ?></title>
<script type="text/javascript" src="simpletreemenu.js">
/***********************************************
* Simple Tree Menu- © Dynamic Drive DHTML code library (www.dynamicdrive.com)
* This notice MUST stay intact for legal use
* Visit Dynamic Drive at http://www.dynamicdrive.com/ for full source code
***********************************************/
</script>
<link rel="stylesheet" type="text/css" href="css/simpletree.css" />
<script language="Javascript">
var clickMute=<?php echo $clickmute; ?>;
// Need campaign ID and dial_method to properly toggle the DialControl span
var campaign="<?php echo $campaign; ?>";
var dial_method="<?php echo $dial_method; ?>";
var email_invite_lead_id="<?php echo $email_invite_lead_id; ?>";
// Borrowed from parent window - need these to toggle controls when agent is starting chats
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
var DiaLControl_inbound_manual_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
var DiaLControl_inbound_manual_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif"); ?>\" border=\"0\" alt=\"pause button disabled\" /><br /><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
// Show parent alert
function chat_alert_box(temp_message)
{
window.parent.document.getElementById("AlertBoxContent").innerHTML = temp_message;
parent.showDiv('AlertBox');
window.parent.document.alert_form.alert_button.focus();
}
function UpdateChatWindow() {
var chat_id=document.getElementById('chat_id').value;
var chat_creator=document.getElementById('chat_creator').value;
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
var current_message_field = document.getElementById('current_message_count');
if (current_message_field == null) {var current_message_count=0;} else {var current_message_count=current_message_field.value;}
if (chat_id)
{
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&chat_creator="+chat_creator+"&chat_id="+chat_id+"&user="+user+"&pass="+pass+"&user_level="+user_level+"&current_message_count="+current_message_count+"&action=update_agent_chat_window";
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var fullchatlog = xmlhttp.responseText;
document.getElementById('ChatDisplay').innerHTML=fullchatlog;
var current_message_field_update = document.getElementById('current_message_count');
if (current_message_field_update != null) {var current_message_count_update=current_message_field_update.value;}
if (clickMute==0 && current_message_count_update>current_message_count && !document.getElementById("MuteCustomerChatAlert").checked)
{document.getElementById("CustomerChatAudioAlertFile").play();}
else if (clickMute>0)
{clickMute=0;}
}
}
delete xmlhttp;
}
}
}
function SendMessage(chat_id, user, message, chat_member_name) {
var chat_id=document.getElementById('chat_id').value;
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
var chat_message=encodeURIComponent(document.getElementById('chat_message').value.trim());
var chat_member_name=encodeURIComponent(document.getElementById('chat_member_name').value.trim());
window.user_level='<?php echo $user_level; ?>';
if (!document.getElementById('private_message') || !document.getElementById('private_message').checked) {
var chat_level=0;
} else {
var chat_level=1;
}
if (!chat_message || !user) {return false;}
if (!chat_member_name) {chat_alert_box("<?php echo _QXZ("Please enter a name to chat as."); ?>");}
if (!chat_id) {chat_alert_box("<?php echo _QXZ("You have not joined a chat yet."); ?>");}
document.getElementById('chat_message').value='';
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&chat_message="+chat_message+"&chat_level="+chat_level+"&user_level="+user_level+"&chat_id="+chat_id+"&chat_member_name="+chat_member_name+"&user="+user+"&pass="+pass+"&action=agent_send_message";
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var posting_response = xmlhttp.responseText;
if (posting_response)
{
chat_alert_box(posting_response);
}
else
{
UpdateChatWindow();
}
}
}
delete xmlhttp;
}
}
function JoinChat(chat_id) {
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
var chat_member_name=encodeURIComponent(document.getElementById('chat_member_name').value.trim());
var chat_creator="";
if (!chat_member_name)
{
chat_alert_box("<?php echo _QXZ("Please enter your name before joining a chat."); ?>");
return false;
}
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&chat_id="+chat_id+"&chat_member_name="+chat_member_name+"&user="+user+"&pass="+pass+"&action=join_chat";
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var join_attempt_results = xmlhttp.responseText.split("|");
if (join_attempt_results[1])
{
chat_alert_box(join_attempt_results[1]);
}
else
{
chat_creator=xmlhttp.responseText;
document.getElementById('chat_member_name').disabled = true;
}
}
document.getElementById('chat_id').value=chat_id;
document.getElementById('chat_creator').value=chat_creator;
// If user is chat creator, show option to end chat or invite people
if (chat_creator==user)
{
if (!email_invite_lead_id)
{
document.getElementById('chat_creator_console').innerHTML="<BR/><BR/><input class='blue_btn' type='button' style=\"width:150px\" value=\"<?php echo _QXZ("INVITE"); ?>\" onClick=\"javascript:document.getElementById('email_window').style.display='block'\">\n<BR/><BR/><input class='red_btn' type='button' style=\"width:150px\" value=\"<?php echo _QXZ("END CHAT"); ?>\" onClick=\"EndChat()\">";
}
else
{
document.getElementById('chat_creator_console').innerHTML="<BR/><BR/><input class='red_btn' type='button' style=\"width:150px\" value=\"<?php echo _QXZ("END CHAT"); ?>\" onClick=\"EndChat()\">";
}
}
}
delete xmlhttp;
}
}
function RefreshLiveChatWindow() {
var chat_id=document.getElementById('chat_id').value;
var chat_creator=document.getElementById('chat_creator').value;
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
window.user_level='<?php echo $user_level; ?>';
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&chat_creator="+chat_creator+"&chat_id="+chat_id+"&user="+user+"&pass="+pass+"&user_level="+user_level+"&action=show_live_chats";
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var live_chat_info = xmlhttp.responseText;
document.getElementById('ActiveChats').innerHTML=live_chat_info;
UpdateChatWindow();
}
}
delete xmlhttp;
}
}
function StartChat() {
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
var chat_group_id=document.getElementById('chat_group_id').value;
var server_ip=document.getElementById('server_ip').value;
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&action=start_chat&user="+user+"&pass="+pass+"&chat_group_id="+chat_group_id+"&server_ip="+server_ip;
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var start_chat_attempt_result = xmlhttp.responseText;
if (!start_chat_attempt_result) {
chat_alert_box("<?php echo _QXZ("ATTEMPT TO CREATE CHAT SESSION FAILED."); ?>");
} else if (start_chat_attempt_result=="NOT_PAUSED") {
chat_alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO INITIATE A CUSTOMER CHAT."); ?>");
} else if (start_chat_attempt_result=="NO_GROUP") {
chat_alert_box("<?php echo _QXZ("PLEASE SELECT A CHAT GROUP BEFORE STARTING A CHAT."); ?>");
} else if (start_chat_attempt_result=="FAILED_LIVE_STATUS") {
chat_alert_box("<?php echo _QXZ("UNABLE TO CHANGE LIVE AGENT STATUS"); ?>");
} else {
// parent.check_for_incoming_other('skip_email');
// DEACTIVATE PAUSE BUTTON - AGENTS SHOULD NOT BE ALLOWED TO TOGGLE THIS - THEY ARE ESSENTIALLY INCALL ONCE THEY START A CHAT EVEN IF THE CUSTOMER HASN'T JOINED YET
if (dial_method=="INBOUND_MAN")
{
window.parent.document.getElementById("DiaLControl").innerHTML = DiaLControl_inbound_manual_HTML_OFF;
}
else
{
window.parent.document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
}
chat_alert_box("<?php echo _QXZ("CHAT SESSION CREATED. INVITE CUSTOMER VIA EMAIL TO BEGIN."); ?>");
document.getElementById('chat_id').value=start_chat_attempt_result;
window.parent.document.vicidial_form.chat_id.value=start_chat_attempt_result;
document.getElementById('chat_creator').value=user;
document.getElementById('chat_creator_console').innerHTML="<BR/><BR/><input class='blue_btn' type='button' style=\"width:150px\" value=\"<?php echo _QXZ("INVITE"); ?>\" onClick=\"javascript:document.getElementById('email_window').style.display='block'\">\n<BR/><BR/><input class='red_btn' type='button' style=\"width:150px\" value=\"<?php echo _QXZ("END CHAT"); ?>\" onClick=\"EndChat()\">";
}
UpdateChatWindow();
}
}
delete xmlhttp;
}
}
function SendInvite() {
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
var lead_id=document.getElementById('lead_id').value;
var chat_id=document.getElementById('chat_id').value;
var chat_group_id=document.getElementById('chat_group_id').value;
var email=document.getElementById('email_invite').value;
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&action=send_invite&chat_id="+chat_id+"&chat_group_id="+chat_group_id+"&lead_id="+lead_id+"&user="+user+"&pass="+pass+"&email="+email;
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var email_sent = xmlhttp.responseText;
if (email_sent)
{
parent.check_for_incoming_other(email_sent); // Force the agent interface to do it's thing for a live chat coming across, even though in this case the customer isn't in it yet. Sends lead ID to parent function as a flag, so as not to show the INVITE button when this page reloads
document.getElementById('email_window').style.display='none';
document.getElementById('chat_creator_console').innerHTML="<BR/><BR/><input class='red_btn' type='button' style=\"width:150px\" value=\"<?php echo _QXZ("END CHAT"); ?>\" onClick=\"EndChat()\">";
}
else
{
chat_alert_box("<?php echo _QXZ("There was a problem sending the email invite - please re-check your information and try again."); ?>"+email_sent);
}
}
}
delete xmlhttp;
}
}
function LeaveChat(extra_action) {
var chatIDField = document.getElementById('myElementId');
if (document.getElementById('chat_id'))
{
var chat_id=document.getElementById('chat_id').value;
var chat_creator=document.getElementById('chat_creator').value;
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&action=agent_leave_chat&chat_id="+chat_id+"&user="+user+"&pass="+pass;
// chat_alert_box(chat_query);
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
//if (chat_creator==user) {EndChat();}
if (extra_action=="close_window") {window.close();}
}
}
delete xmlhttp;
}
}
}
function EndChat(hangup_override) { // hangup_override comes from parent Iframe when you click the CALL HANGUP button. Added 2015-04-14 - not used yet.
var chat_id=document.getElementById('chat_id').value;
var chat_creator=document.getElementById('chat_creator').value;
var user=document.getElementById('user').value;
var pass=document.getElementById('pass').value;
var server_ip=document.getElementById('server_ip').value;
var lead_id=document.getElementById('lead_id').value; // used to determine if chat involved a customer. If so, don't allow START CHAT option until chat is fully terminated.
if (!chat_creator || !user || !chat_id) {
return false;
} else if (user!=chat_creator) {
chat_alert_box("<?php echo _QXZ("Only the chat creator can end the chat"); ?>");
return false;
}
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
chat_query = "&action=end_chat&chat_id="+chat_id+"&chat_creator="+chat_creator+"&user="+user+"&pass="+pass+"&lead_id="+lead_id+"&server_ip="+server_ip;
xmlhttp.open('POST', 'chat_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(chat_query);
xmlhttp.onreadystatechange = function()
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
var finished_chat = xmlhttp.responseText;
finished_chat_text=finished_chat.split("|");
if (!hangup_override) {chat_alert_box(finished_chat_text[0]);} // Don't bother to alert if chat ends as the result of the agent clicking HANGUP CUSTOMER from the parent window
if (finished_chat_text[0].match(/Chat ended/))
{
document.getElementById('chat_creator_console').innerHTML=finished_chat_text[1];
document.getElementById('chat_group_id').value='';
// IF AGENT NEVER INVITED SOMEONE, THERE'S NO LEAD ATTACHED AND IT'S SAFE FOR THEM TO JUST GO BACK TO BEING PAUSED WITHOUT HAVING TO DO ANYTHING ELSE.
// HOWEVER, SINCE WE DEACTIVATED THE PAUSE BUTTON FROM THE StartChat() FUNCTION WE NEED TO REACTIVATE IT IN PAUSED MODE.
if (finished_chat_text[2]=="TOGGLE_DIAL_CONTROL")
{
if (dial_method=="INBOUND_MAN")
{
window.parent.document.getElementById("DiaLControl").innerHTML = DiaLControl_inbound_manual_HTML;
}
else
{
window.parent.document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
}
}
UpdateChatWindow();
}
}
delete xmlhttp;
}
}
function StartRefresh() {
if (!window.parent.document)
{
alert("This page cannot run outside of the Vicidial agent interface");
}
else
{
rInt=window.setInterval(function() {RefreshLiveChatWindow()}, 1000);
}
}
function ShowHideMembers(menuName, chat_id) {
submenu=document.getElementById(menuName);
if (submenu.getAttribute("rel")=="closed") {
submenu.style.display="block";
submenu.setAttribute("rel", "open");
} else {
submenu.style.display="none";
submenu.setAttribute("rel", "closed");
}
}
window.onbeforeunload = LeaveChat;
</script>
</head>
<?php
if (!$user) {
echo "<body>"._QXZ("No user ID - no chat access. Sorry")."</body>";
exit;
}
$user_stmt="select full_name from vicidial_users where user='$user' limit 1";
$user_rslt=mysql_to_mysqli($user_stmt, $link);
$inchat_html=""; $nochat_html="";
$autojoin_js_fx="StartRefresh();";
if (mysqli_num_rows($user_rslt)==0) {
if($outside_user_name && $chat_id) {
$inchat_html.="<input type='hidden' name='chat_member_name' id='chat_member_name' value='$outside_user_name'>";
$autojoin_js_fx.="JoinChat('$chat_id');";
} else {
$chat_stmt="select chat_member_name from vicidial_chat_log where poster='$user' order by message_time desc limit 1";
$chat_rslt=mysql_to_mysqli($chat_stmt, $link);
if (mysqli_num_rows($chat_rslt)==0) {
$nochat_html.="Please enter your name below before joining a chat:<BR>";
$nochat_html.="<input type='text' name='chat_member_name' id='chat_member_name' value='$full_name'>";
} else {
$chat_row=mysqli_fetch_row($chat_rslt);
$outside_user_name=$chat_row[0];
$inchat_html.="<input type='hidden' name='chat_member_name' id='chat_member_name' value='$outside_user_name'>";
$autojoin_js_fx.="JoinChat('$chat_id');";
}
}
} else {
$user_row=mysqli_fetch_row($user_rslt);
$inchat_html.="<input type='hidden' name='chat_member_name' id='chat_member_name' value='$user_row[0]'>";
$autojoin_js_fx.="JoinChat('$chat_id');";
}
if($child_window) {
$inchat_html.="<BR><BR><input type='button' class='red_btn' name='close_window_btn' id='close_window_btn' value=\""._QXZ("CLOSE WINDOW")."\" onClick='LeaveChat(\"close_window\")'>";
}
?>
<body onLoad="<?php echo $autojoin_js_fx; ?>" onUnload="javascript:clearInterval(rInt); LeaveChat();">
<?php echo "<!-- $user_stmt\n vdc_chat_display.php?user=$user&pass=$pass&lead_id=$lead_id&list_id=$list_id&email=$email&chat_id=$chat_id -->\n"; ?>
<form name='chat_form' action='<?php echo $PHP_SELF; ?>'>
<table width='100%' border='0'>
<tr>
<td class='chat_window' height='300' width='*'>
<span id='ChatDisplay' name='ChatDisplay' style=" overflow-y: auto; overflow-x: none;">
</span>
</td>
<td width='200' valign='top'>
<span id='ActiveChats' name='ActiveChats' style=" overflow-y: auto; overflow-x: none;">
</span>
</td>
</tr>
<tr>
<td align='center'>
<table width='400' align='center' border='0' cellpadding='0' cellspacing='0'>
<tr>
<td colspan='2' align='center'>
<textarea border='1' name='chat_message' id='chat_message' class='chat_window' cols='100' rows='4' onkeypress="if (event.keyCode==13 && !event.shiftKey) {SendMessage(this.form.chat_id.value, this.form.user.value, this.form.chat_message.value); return false;}"></textarea>
</td>
</tr>
<tr>
<td align='left' class='chat_message' valign='top'><input class='blue_btn' type='button' style="width:100px" value="<?php echo _QXZ("SEND MESSAGE"); ?>" onClick="SendMessage(this.form.chat_id.value, this.form.user.value, this.form.chat_message.value)"><BR><BR><input type='checkbox' id='MuteCustomerChatAlert' name='MuteCustomerChatAlert'><?php echo _QXZ("Mute alert sound"); ?>
</td>
<td align='right' class='chat_message' valign='top'><input class='blue_btn' type='button' style="width:100px" value="<?php echo _QXZ("CLEAR"); ?>" onClick="document.getElementById('chat_message').value=''"><BR><BR>
<?php
if ($user_level) {
echo "<input type='checkbox' name='private_message' id='private_message' value='1'>"._QXZ("Privacy ON");
}
?>
</td>
</tr>
<tr>
<td colspan='2' align='center'>
<?php
echo "$nochat_html$inchat_html";
?>
</td>
</tr>
</table>
</td>
<td valign='middle' align='center' width='200' rowspan='2'>
<?php
if ($full_name) {
echo "<span id='chat_creator_console' name='chat_creator_console'>";
if (!$chat_id) {
echo "<BR/><BR/><input class='green_btn' type='button' style=\"width:150px\" value=\""._QXZ("START CHAT")."\" onClick=\"StartChat()\">";
echo "<BR/><BR/><select name='startchat_group_id' id='startchat_group_id' class='chat_window' onChange=\"document.getElementById('chat_group_id').value=this.value\">\n";
echo "<option value='' selected>--"._QXZ("SELECT A CHAT GROUP")."--</option>\n";
# CREATE LIST OF GroUP IDS to select
if (count($chat_group_ids)>0) {
$chat_group_idsSQL = implode("','", $chat_group_ids);
$chat_group_idsSQL = preg_replace("/\\\\|;/","",$chat_group_idsSQL);
$group_stmt="select group_id, group_name from vicidial_inbound_groups where group_handling='CHAT' and group_id in ('$chat_group_idsSQL') order by group_name asc";
$group_rslt=mysql_to_mysqli($group_stmt, $link);
while ($group_row=mysqli_fetch_row($group_rslt)) {
echo "<option value='".$group_row[0]."'>".$group_row[1]."</option>\n";
}
} else {
$vla_stmt="select closer_campaigns from vicidial_live_agents where user='$user'";
$vla_rslt=mysql_to_mysqli($vla_stmt, $link);
if (mysqli_num_rows($vla_rslt)>0) {
$vla_row=mysqli_fetch_row($vla_rslt);
$closer_campaigns=trim($vla_row[0]);
echo "!$closer_campaigns!";
$closer_campaigns=preg_replace('/\s/', '\',\'', $closer_campaigns);
echo "*$closer_campaigns*";
$closer_campaigns_SQL="'".$closer_campaigns."'";
$group_stmt="select group_id, group_name from vicidial_inbound_groups where group_handling='CHAT' and group_id in ($closer_campaigns_SQL) order by group_name asc";
$group_rslt=mysql_to_mysqli($group_stmt, $link);
while ($group_row=mysqli_fetch_row($group_rslt)) {
echo "<option value='".$group_row[0]."'>".$group_row[1]."</option>\n";
}
}
}
echo "</select>\n";
}
if ($chat_creator && $chat_creator==$user) {
if (!$email_invite_lead_id) { # Flag from sending an invite - this page reloads as a result and this below INVITE button must be prevented from being loaded
echo "<BR/><BR/><input class='blue_btn' type='button' style=\"width:150px\" value=\""._QXZ("INVITE")."\" onClick=\"javascript:document.getElementById('email_window').style.display='block'\">";
}
echo "<BR/><BR/><input class='red_btn' type='button' style=\"width:150px\" value=\""._QXZ("END CHAT")."\" onClick=\"EndChat()\">";
}
echo "</span>";
}
?>
</td>
</tr>
<tr>
<td align='center' height='50'>&nbsp;
<span id="email_window" style="display: none">
<table width='90%'>
<tr>
<td align='left' class='chat_message'><?php echo _QXZ("Enter email address of guest"); ?>: <input type='text' name='email_invite' id='email_invite' onkeypress="if (event.keyCode==13 &amp;&amp; !event.shiftKey) {SendInvite(); return false;}"></td>
<td align='left'><input class='green_btn' type='button' style="width:150px" value="<?php echo _QXZ("SEND"); ?>" onClick="SendInvite()"></td>
<td align='center'><input class='red_btn' type='button' style="width:150px" value="<?php echo _QXZ("HIDE"); ?>" onClick="javascript:document.getElementById('email_window').style.display='none'"></td>
</tr>
</table>
</span>
</td>
</tr>
</table>
<input type='hidden' id='user' name='user' value='<?php echo $user; ?>'>
<input type='hidden' id='chat_id' name='chat_id' value='<?php echo $chat_id; ?>'>
<input type='hidden' id='chat_group_id' name='chat_group_id' value='<?php echo $chat_group_id; ?>'>
<input type='hidden' id='chat_creator' name='chat_creator' value='<?php echo $chat_creator; ?>'>
<input type='hidden' id='pass' name='pass' value='<?php echo $pass; ?>'>
<input type='hidden' id='lead_id' name='lead_id' value='<?php echo $lead_id; ?>'>
<input type='hidden' id='server_ip' name='server_ip' value='<?php echo $server_ip; ?>'>
<audio id='CustomerChatAudioAlertFile'><source src="sounds/chat_alert.mp3" type="audio/mpeg"></audio>
</form>
</body>
</html>
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