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agc_2-X/www/vicidial/user_stats.php
T
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page. 
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00

948 lines
36 KiB
PHP
Raw Blame History

<?php
# user_stats.php
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 60619-1743 - Added variable filtering to eliminate SQL injection attack threat
# 61201-1136 - Added recordings display and changed calls to time range with 10000 limit
# 70118-1605 - Added user group column to login/out and calls lists
# 70702-1231 - Added recording location link and truncation
# 80117-0316 - Added vicidial_user_closer_log entries to display
# 80501-0506 - Added Hangup Reason to logs display
# 80523-2012 - Added vicidial timeclock records display
# 80617-1402 - Fixed timeclock total logged-in time
# 81210-1634 - Added server recording display options
# 90208-0504 - Added link to multi-day report and fixed call status summary section
# 90305-1226 - Added user_call_log manual dial logs
# 90310-0734 - Added admin header
# 90508-0644 - Changed to PHP long tags
# 90524-2009 - Changed time display to use functions.php
# 91130-2037 - Added user closer log manager flag display
# 100126-0847 - Added DID log display options
# 100203-1008 - Added agent activity log section
# 100216-0042 - Added popup date selector
# 100425-0115 - Added more login data
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100908-1205 - Added customer 3way hangup flags to user calls display
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
#
header ("Content-type: text/html; charset=utf-8");
require("dbconnect.php");
require("functions.php");
$report_name = 'User Stats';
$db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,user_territories_active FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$SSoutbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
$user_territories_active = $row[4];
}
##### END SETTINGS LOOKUP #####
###########################################
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysql_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect.php");
echo "<!-- Using slave server $slave_db_server $db_source -->\n";
}
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["did_id"])) {$did_id=$_GET["did_id"];}
elseif (isset($_POST["did_id"])) {$did_id=$_POST["did_id"];}
if (isset($_GET["did"])) {$did=$_GET["did"];}
elseif (isset($_POST["did"])) {$did=$_POST["did"];}
if (isset($_GET["begin_date"])) {$begin_date=$_GET["begin_date"];}
elseif (isset($_POST["begin_date"])) {$begin_date=$_POST["begin_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["user"])) {$user=$_GET["user"];}
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
$STARTtime = date("U");
$TODAY = date("Y-m-d");
if (!isset($begin_date)) {$begin_date = $TODAY;}
if (!isset($end_date)) {$end_date = $TODAY;}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$reports_only_user=$row[0];
$fp = fopen ("./project_auth_entries.txt", "a");
$date = date("r");
$ip = getenv("REMOTE_ADDR");
$browser = getenv("HTTP_USER_AGENT");
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$stmt="SELECT full_name,user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW'";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGfullname = $row[0];
$LOGuser_group = $row[1];
fwrite ($fp, "VICIDIAL|GOOD|$date|$PHP_AUTH_USER|$PHP_AUTH_PW|$ip|$browser|$LOGfullname|\n");
fclose($fp);
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
if ($did > 0)
{
$stmt="SELECT did_description from vicidial_inbound_dids where did_pattern='$user';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$full_name = $row[0];
}
else
{
$stmt="SELECT full_name from vicidial_users where user='$user';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$full_name = $row[0];
}
?>
<html>
<head>
<script language="JavaScript" src="calendar_db.js"></script>
<link rel="stylesheet" href="calendar.css">
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<?php
if ($did > 0)
{echo "<title>ADMINISTRATION: DID Call Stats";}
else
{echo "<title>ADMINISTRATION: $report_name";}
##### BEGIN Set variables to make header show properly #####
$ADD = '3';
$hh = 'users';
$LOGast_admin_access = '1';
$ADMIN = 'admin.php';
$page_width='770';
$section_width='750';
$header_font_size='3';
$subheader_font_size='2';
$subcamp_font_size='2';
$header_selected_bold='<b>';
$header_nonselected_bold='';
$users_color = '#FFFF99';
$users_font = 'BLACK';
$users_color = '#E6E6E6';
$subcamp_color = '#C6C6C6';
if ($did > 0)
{
$hh = 'ingroups';
$ADD = '3311';
$ingroups_color = '#FFFF99';
$ingroups_font = 'BLACK';
$ingroups_color = '#E6E6E6';
}
##### END Set variables to make header show properly #####
require("admin_header.php");
?>
<TABLE WIDTH=770 BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR BGCOLOR=#E6E6E6><TD ALIGN=LEFT><FONT FACE="ARIAL,HELVETICA" SIZE=2>
<?php
if ($did > 0)
{echo "<B> &nbsp; DID Call Stats for $user";}
else
{echo "<B> &nbsp; User Stats for $user";}
?>
</TD><TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA" SIZE=2> &nbsp; </TD></TR>
<?php
echo "<TR BGCOLOR=\"#F0F5FE\"><TD ALIGN=LEFT COLSPAN=2><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2><B> &nbsp; \n";
echo "<form action=$PHP_SELF method=POST name=vicidial_report id=vicidial_report>\n";
echo "<input type=hidden name=DB value=\"$DB\">\n";
echo "<input type=hidden name=did_id value=\"$did_id\">\n";
echo "<input type=hidden name=did value=\"$did\">\n";
echo "<input type=text name=begin_date value=\"$begin_date\" size=10 maxsize=10>";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'begin_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
echo " to <input type=text name=end_date value=\"$end_date\" size=10 maxsize=10>";
?>
<script language="JavaScript">
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
// input name
'controlname': 'end_date'
});
o_cal.a_tpl.yearscroll = false;
// o_cal.a_tpl.weekstart = 1; // Monday week start
</script>
<?php
if (strlen($user)>1)
{echo "<input type=hidden name=user value=\"$user\">\n";}
else
{echo "<input type=text name=user size=12 maxlength=10>\n";}
echo "<input type=submit name=submit value=submit>\n";
echo " &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $user - $full_name<BR><BR>\n";
echo "<center>\n";
if ($did > 0)
{
echo "<a href=\"./AST_DIDstats.php?group[0]=$did_id&query_date=$begin_date&end_date=$end_date\">DID traffic report</a>\n";
echo " | <a href=\"./admin.php?ADD=3311&did_id=$did_id\">Modify DID</a>\n";
}
else
{
echo "<a href=\"./AST_agent_time_sheet.php?agent=$user\">Agent Time Sheet</a>\n";
echo " | <a href=\"./user_status.php?user=$user\">User Status</a>\n";
echo " | <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
echo " | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$begin_date&end_date=$end_date&group[]=--ALL--&shift=ALL\">User multiple day status detail report</a>";
}
echo "</center>\n";
echo "</B></TD></TR>\n";
echo "<TR><TD ALIGN=LEFT COLSPAN=2>\n";
echo "<br><center>\n";
if ($did < 1)
{
##### vicidial agent talk time and status #####
echo "<B>AGENT TALK TIME AND STATUS:</B>\n";
echo "<center><TABLE width=300 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=2>STATUS</td><td align=right><font size=2>COUNT</td><td align=right><font size=2>HOURS:MM:SS</td></tr>\n";
$stmt="SELECT count(*),status, sum(length_in_sec) from vicidial_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' group by status order by status";
$rslt=mysql_query($stmt, $link);
$VLstatuses_to_print = mysql_num_rows($rslt);
$total_calls=0;
$o=0; $p=0;
while ($VLstatuses_to_print > $o)
{
$row=mysql_fetch_row($rslt);
$counts[$p] = $row[0];
$status[$p] = $row[1];
$call_sec[$p] = $row[2];
$p++;
$o++;
}
$stmt="SELECT count(*),status, sum(length_in_sec) from vicidial_closer_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' group by status order by status";
$rslt=mysql_query($stmt, $link);
$VCLstatuses_to_print = mysql_num_rows($rslt);
$o=0;
while ($VCLstatuses_to_print > $o)
{
$status_match=0;
$r=0;
$row=mysql_fetch_row($rslt);
while ($VLstatuses_to_print > $r)
{
if ($status[$r] == $row[1])
{
$counts[$r] = ($counts[$r] + $row[0]);
$call_sec[$r] = ($call_sec[$r] + $row[2]);
$status_match++;
}
$r++;
}
if ($status_match < 1)
{
$counts[$p] = $row[0];
$status[$p] = $row[1];
$call_sec[$p] = $row[2];
$VLstatuses_to_print++;
$p++;
}
$o++;
}
$o=0;
$total_sec=0;
while ($o < $p)
{
if (eregi("1$|3$|5$|7$|9$", $o))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$call_hours_minutes = sec_convert($call_sec[$o],'H');
echo "<tr $bgcolor><td><font size=2>$status[$o]</td>";
echo "<td align=right><font size=2> $counts[$o]</td>\n";
echo "<td align=right><font size=2> $call_hours_minutes</td></tr>\n";
$total_calls = ($total_calls + $counts[$o]);
$total_sec = ($total_sec + $call_sec[$o]);
$call_seconds=0;
$o++;
}
$call_hours_minutes = sec_convert($total_sec,'H');
echo "<tr><td><font size=2>TOTAL CALLS </td><td align=right><font size=2> $total_calls</td><td align=right><font size=2> $call_hours_minutes</td></tr>\n";
echo "</TABLE></center>\n";
##### Login and Logout time from vicidial agent interface #####
echo "<br><br>\n";
echo "<center>\n";
echo "<B>AGENT LOGIN/LOGOUT TIME:</B>\n";
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> GROUP</td><td align=right><font size=2>HOURS:MM:SS</td><td align=right><font size=2>SESSION</td><td align=right><font size=2>SERVER</td><td align=right><font size=2>PHONE</td><td align=right><font size=2>COMPUTER</td></tr>\n";
$stmt="SELECT event,event_epoch,event_date,campaign_id,user_group,session_id,server_ip,extension,computer_ip from vicidial_user_log where user='" . mysql_real_escape_string($user) . "' and event_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and event_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59'";
$rslt=mysql_query($stmt, $link);
$events_to_print = mysql_num_rows($rslt);
$total_calls=0;
$o=0;
$event_start_seconds='';
$event_stop_seconds='';
while ($events_to_print > $o) {
$row=mysql_fetch_row($rslt);
if (eregi("LOGIN", $row[0]))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
if (ereg("LOGIN", $row[0]))
{
$event_start_seconds = $row[1];
echo "<tr $bgcolor><td><font size=2>$row[0]</td>";
echo "<td align=right><font size=2> $row[2]</td>\n";
echo "<td align=right><font size=2> $row[3]</td>\n";
echo "<td align=right><font size=2> $row[4]</td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> $row[5] </td>\n";
echo "<td align=right><font size=2> $row[6] </td>\n";
echo "<td align=right><font size=2> $row[7] </td>\n";
echo "<td align=right><font size=2> $row[8] </td></tr>\n";
}
if (ereg("LOGOUT", $row[0]))
{
if ($event_start_seconds)
{
$event_stop_seconds = $row[1];
$event_seconds = ($event_stop_seconds - $event_start_seconds);
$total_login_time = ($total_login_time + $event_seconds);
$event_hours_minutes = sec_convert($event_seconds,'H');
echo "<tr $bgcolor><td><font size=2>$row[0]</td>";
echo "<td align=right><font size=2> $row[2]</td>\n";
echo "<td align=right><font size=2> $row[3]</td>\n";
echo "<td align=right><font size=2> $row[4]</td>\n";
echo "<td align=right><font size=2> $event_hours_minutes</td>\n";
echo "<td align=right colspan=4><font size=2> &nbsp;</td></tr>\n";
$event_start_seconds='';
$event_stop_seconds='';
}
else
{
echo "<tr $bgcolor><td><font size=2>$row[0]</td>";
echo "<td align=right><font size=2> $row[2]</td>\n";
echo "<td align=right><font size=2> $row[3]</td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right colspan=5><font size=2> &nbsp;</td></tr>\n";
}
}
$total_calls = ($total_calls + $row[0]);
$call_seconds=0;
$o++;
}
$total_login_hours_minutes = sec_convert($total_login_time,'H');
echo "<tr><td><font size=2>TOTAL</td>";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> $total_login_hours_minutes</td></tr>\n";
echo "</TABLE></center>\n";
##### vicidial_timeclock log records for user #####
$total_login_time=0;
$SQday_ARY = explode('-',$begin_date);
$EQday_ARY = explode('-',$end_date);
$SQepoch = mktime(0, 0, 0, $SQday_ARY[1], $SQday_ARY[2], $SQday_ARY[0]);
$EQepoch = mktime(23, 59, 59, $EQday_ARY[1], $EQday_ARY[2], $EQday_ARY[0]);
echo "<br><br>\n";
echo "<center>\n";
echo "<B>TIMECLOCK LOGIN/LOGOUT TIME:</B>\n";
echo "<TABLE width=550 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=2>ID </td><td><font size=2>EDIT </td><td align=right><font size=2>EVENT </td><td align=right><font size=2> DATE</td><td align=right><font size=2> IP ADDRESS</td><td align=right><font size=2> GROUP</td><td align=right><font size=2>HOURS:MM:SS</td></tr>\n";
$stmt="SELECT event,event_epoch,user_group,login_sec,ip_address,timeclock_id,manager_user from vicidial_timeclock_log where user='" . mysql_real_escape_string($user) . "' and event_epoch >= '$SQepoch' and event_epoch <= '$EQepoch';";
if ($DB>0) {echo "|$stmt|";}
$rslt=mysql_query($stmt, $link);
$events_to_print = mysql_num_rows($rslt);
$total_logs=0;
$o=0;
while ($events_to_print > $o) {
$row=mysql_fetch_row($rslt);
if ( ($row[0]=='START') or ($row[0]=='LOGIN') )
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$TC_log_date = date("Y-m-d H:i:s", $row[1]);
$manager_edit='';
if (strlen($row[6])>0) {$manager_edit = ' * ';}
if (ereg("LOGIN", $row[0]))
{
$login_sec='';
echo "<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
echo "<td align=right><font size=2>$manager_edit</td>";
echo "<td align=right><font size=2>$row[0]</td>";
echo "<td align=right><font size=2> $TC_log_date</td>\n";
echo "<td align=right><font size=2> $row[4]</td>\n";
echo "<td align=right><font size=2> $row[2]</td>\n";
echo "<td align=right><font size=2> </td></tr>\n";
}
if (ereg("LOGOUT", $row[0]))
{
$login_sec = $row[3];
$total_login_time = ($total_login_time + $login_sec);
$event_hours_minutes = sec_convert($login_sec,'H');
echo "<tr $bgcolor><td><font size=2><A HREF=\"./timeclock_edit.php?timeclock_id=$row[5]\">$row[5]</A></td>";
echo "<td align=right><font size=2>$manager_edit</td>";
echo "<td align=right><font size=2>$row[0]</td>";
echo "<td align=right><font size=2> $TC_log_date</td>\n";
echo "<td align=right><font size=2> $row[4]</td>\n";
echo "<td align=right><font size=2> $row[2]</td>\n";
echo "<td align=right><font size=2> $event_hours_minutes";
if ($DB) {echo " - $total_login_time - $login_sec";}
echo "</td></tr>\n";
}
$o++;
}
if (strlen($login_sec)<1)
{
$login_sec = ($STARTtime - $row[1]);
$total_login_time = ($total_login_time + $login_sec);
if ($DB) {echo "LOGIN ONLY - $total_login_time - $login_sec";}
}
$total_login_hours_minutes = sec_convert($total_login_time,'H');
if ($DB) {echo " - $total_login_time - $login_sec";}
echo "<tr><td align=right><font size=2> </td>";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2> </td>\n";
echo "<td align=right><font size=2><font size=2>TOTAL </td>\n";
echo "<td align=right><font size=2> $total_login_hours_minutes </td></tr>\n";
echo "</TABLE></center>\n";
##### closer in-group selection logs #####
echo "<br><br>\n";
echo "<center>\n";
echo "<B>CLOSER IN-GROUP SELECTION LOGS:</B>\n";
echo "<TABLE width=670 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2> CAMPAIGN</td><td align=left><font size=2>BLEND</td><td align=left><font size=2> GROUPS</td><td align=left><font size=2> MANAGER</td></tr>\n";
$stmt="select user,campaign_id,event_date,blended,closer_campaigns,manager_change from vicidial_user_closer_log where user='" . mysql_real_escape_string($user) . "' and event_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and event_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' order by event_date desc limit 1000;";
$rslt=mysql_query($stmt, $link);
$logs_to_print = mysql_num_rows($rslt);
$u=0;
while ($logs_to_print > $u)
{
$row=mysql_fetch_row($rslt);
if (eregi("1$|3$|5$|7$|9$", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$u++;
echo "<tr $bgcolor>";
echo "<td><font size=1>$u</td>";
echo "<td><font size=2>$row[2]</td>";
echo "<td align=left><font size=2> $row[1]</td>\n";
echo "<td align=left><font size=2> $row[3]</td>\n";
echo "<td align=left><font size=2> $row[4] </td>\n";
echo "<td align=left><font size=2> $row[5]</td>\n";
echo "</tr>\n";
}
echo "</TABLE><BR><BR>\n";
##### vicidial agent outbound calls for this time period #####
echo "<B>OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit)</B>\n";
echo "<TABLE width=670 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> GROUP</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> HANGUP REASON</td></tr>\n";
$stmt="select uniqueid,lead_id,list_id,campaign_id,call_date,start_epoch,end_epoch,length_in_sec,status,phone_code,phone_number,user,comments,processed,user_group,term_reason,alt_dial from vicidial_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' order by call_date desc limit 10000;";
$rslt=mysql_query($stmt, $link);
$logs_to_print = mysql_num_rows($rslt);
$u=0;
while ($logs_to_print > $u)
{
$row=mysql_fetch_row($rslt);
if (eregi("1$|3$|5$|7$|9$", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$u++;
echo "<tr $bgcolor>";
echo "<td><font size=1>$u</td>";
echo "<td><font size=2>$row[4]</td>";
echo "<td align=left><font size=2> $row[7]</td>\n";
echo "<td align=left><font size=2> $row[8]</td>\n";
echo "<td align=left><font size=2> $row[10] </td>\n";
echo "<td align=right><font size=2> $row[3] </td>\n";
echo "<td align=right><font size=2> $row[14] </td>\n";
echo "<td align=right><font size=2> $row[2] </td>\n";
echo "<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[1]\" target=\"_blank\">$row[1]</A> </td>\n";
echo "<td align=right><font size=2> $row[15] </td></tr>\n";
}
echo "</TABLE><BR><BR>\n";
}
##### vicidial agent inbound calls for this time period #####
echo "<B>INBOUND/CLOSER CALLS FOR THIS TIME PERIOD: (10000 record limit)</B>\n";
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>LENGTH</td><td align=left><font size=2> STATUS</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> WAIT (S)</td><td align=right><font size=2> AGENT (S)</td><td align=right><font size=2> LIST</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> HANGUP REASON</td></tr>\n";
$stmt="select call_date,length_in_sec,status,phone_number,campaign_id,queue_seconds,list_id,lead_id,term_reason from vicidial_closer_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' order by call_date desc limit 10000;";
if ($did > 0)
{
$stmt="select start_time,length_in_sec,0,caller_code,0,0,0,extension,0 from call_log where channel_group='DID_INBOUND' and number_dialed='" . mysql_real_escape_string($user) . "' and start_time >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and start_time <= '" . mysql_real_escape_string($end_date) . " 23:59:59' order by start_time desc limit 10000;";
}
$rslt=mysql_query($stmt, $link);
$logs_to_print = mysql_num_rows($rslt);
$u=0;
$TOTALinSECONDS=0;
$TOTALagentSECONDS=0;
while ($logs_to_print > $u)
{
$row=mysql_fetch_row($rslt);
if (eregi("1$|3$|5$|7$|9$", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
if ($did > 0)
{
if (strlen($row[7]) > 17)
{
$row[7] = substr($row[7], -9);
$row[7] = ($row[7] + 0);
}
else
{$row[7]='0';}
}
$TOTALinSECONDS = ($TOTALinSECONDS + $row[1]);
$AGENTseconds = ($row[1] - $row[5]);
if ($AGENTseconds < 0)
{$AGENTseconds=0;}
$TOTALagentSECONDS = ($TOTALagentSECONDS + $AGENTseconds);
$u++;
echo "<tr $bgcolor>";
echo "<td><font size=1>$u</td>";
echo "<td><font size=2>$row[0]</td>";
echo "<td align=left><font size=2> $row[1]</td>\n";
echo "<td align=left><font size=2> $row[2]</td>\n";
echo "<td align=left><font size=2> $row[3] </td>\n";
echo "<td align=right><font size=2> $row[4] </td>\n";
echo "<td align=right><font size=2> $row[5] </td>\n";
echo "<td align=right><font size=2> $AGENTseconds </td>\n";
echo "<td align=right><font size=2> $row[6] </td>\n";
echo "<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[7]\" target=\"_blank\">$row[7]</A> </td>\n";
echo "<td align=right><font size=2> $row[8] </td></tr>\n";
}
echo "<tr bgcolor=white>";
echo "<td colspan=2><font size=2>TOTALS</td>";
echo "<td align=left><font size=2> $TOTALinSECONDS</td>\n";
echo "<td colspan=4><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> $TOTALagentSECONDS</td>\n";
echo "<td colspan=3><font size=2> &nbsp; </td></tr>\n";
echo "</TABLE></center><BR><BR>\n";
##### vicidial agent activity records for this time period #####
if ($did < 1)
{
echo "<B>AGENT ACTIVITY FOR THIS TIME PERIOD: (10000 record limit)</B>\n";
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
echo "<tr><td colspan=2><font size=1> &nbsp; </td><td colspan=6 align=center bgcolor=white><font size=1>these fields are in seconds </td><td colspan=4><font size=1> &nbsp; </td></tr>\n";
echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2>PAUSE</td><td align=left><font size=2> WAIT</td><td align=left><font size=2> TALK</td><td align=right><font size=2> DISPO</td><td align=right><font size=2> DEAD</td><td align=right><font size=2> CUSTOMER</td><td align=right><font size=2> STATUS</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> CAMPAIGN</td><td align=right><font size=2> PAUSE CODE</td></tr>\n";
$stmt="select event_time,lead_id,campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,status,sub_status,user_group from vicidial_agent_log where user='" . mysql_real_escape_string($user) . "' and event_time >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and event_time <= '" . mysql_real_escape_string($end_date) . " 23:59:59' and ( (pause_sec > 0) or (wait_sec > 0) or (talk_sec > 0) or (dispo_sec > 0) ) order by event_time desc limit 10000;";
$rslt=mysql_query($stmt, $link);
$logs_to_print = mysql_num_rows($rslt);
$u=0;
$TOTALpauseSECONDS=0;
$TOTALwaitSECONDS=0;
$TOTALtalkSECONDS=0;
$TOTALdispoSECONDS=0;
$TOTALdeadSECONDS=0;
$TOTALcustomerSECONDS=0;
while ($logs_to_print > $u)
{
$row=mysql_fetch_row($rslt);
$event_time = $row[0];
$lead_id = $row[1];
$campaign_id = $row[2];
$pause_sec = $row[3];
$wait_sec = $row[4];
$talk_sec = $row[5];
$dispo_sec = $row[6];
$dead_sec = $row[7];
$status = $row[8];
$pause_code = $row[9];
$user_group = $row[10];
$customer_sec = ($talk_sec - $dead_sec);
if ($customer_sec < 0)
{$customer_sec=0;}
if (eregi("1$|3$|5$|7$|9$", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$TOTALpauseSECONDS = ($TOTALpauseSECONDS + $pause_sec);
$TOTALwaitSECONDS = ($TOTALwaitSECONDS + $wait_sec);
$TOTALtalkSECONDS = ($TOTALtalkSECONDS + $talk_sec);
$TOTALdispoSECONDS = ($TOTALdispoSECONDS + $dispo_sec);
$TOTALdeadSECONDS = ($TOTALdeadSECONDS + $dead_sec);
$TOTALcustomerSECONDS = ($TOTALcustomerSECONDS + $customer_sec);
if ($DB > 0)
{
$DBtotal_sec = ($pause_sec + $wait_sec + $talk_sec + $dispo_sec);
$DBdatetime = explode(" ",$event_time);
$DBdate = explode("-",$DBdatetime[0]);
$DBtime = explode(":",$DBdatetime[1]);
$DBcall_end_sec = mktime($DBtime[0], $DBtime[1], ($DBtime[2] + $DBtotal_sec), $DBdate[1], $DBdate[2], $DBdate[0]);
$DBcall_end = date("Y-m-d H:i:s",$DBcall_end_sec);
echo "<tr $bgcolor>";
echo "<td><font size=1> &nbsp;</td>";
echo "<td><font size=2>$DBcall_end</td>";
echo "<td align=right><font size=2> $DBtotal_sec </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td>\n";
echo "<td align=right><font size=2> &nbsp; </td></tr>\n";
}
$u++;
echo "<tr $bgcolor>";
echo "<td><font size=1>$u</td>";
echo "<td><font size=2>$event_time</td>";
echo "<td align=right><font size=2> $pause_sec</td>\n";
echo "<td align=right><font size=2> $wait_sec</td>\n";
echo "<td align=right><font size=2> $talk_sec </td>\n";
echo "<td align=right><font size=2> $dispo_sec </td>\n";
echo "<td align=right><font size=2> $dead_sec </td>\n";
echo "<td align=right><font size=2> $customer_sec </td>\n";
echo "<td align=right><font size=2> $status </td>\n";
echo "<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$lead_id\" target=\"_blank\">$lead_id</A> </td>\n";
echo "<td align=right><font size=2> $campaign_id </td>\n";
echo "<td align=right><font size=2> $pause_code </td></tr>\n";
}
echo "<tr bgcolor=white>";
echo "<td colspan=2><font size=2>TOTALS</td>";
echo "<td align=right><font size=2> $TOTALpauseSECONDS</td>\n";
echo "<td align=right><font size=2> $TOTALwaitSECONDS</td>\n";
echo "<td align=right><font size=2> $TOTALtalkSECONDS</td>\n";
echo "<td align=right><font size=2> $TOTALdispoSECONDS</td>\n";
echo "<td align=right><font size=2> $TOTALdeadSECONDS</td>\n";
echo "<td align=right><font size=2> $TOTALcustomerSECONDS</td>\n";
echo "<td colspan=4><font size=2> &nbsp; </td></tr>\n";
$TOTALpauseSECONDShh = sec_convert($TOTALpauseSECONDS,'H');
$TOTALwaitSECONDShh = sec_convert($TOTALwaitSECONDS,'H');
$TOTALtalkSECONDShh = sec_convert($TOTALtalkSECONDS,'H');
$TOTALdispoSECONDShh = sec_convert($TOTALdispoSECONDS,'H');
$TOTALdeadSECONDShh = sec_convert($TOTALdeadSECONDS,'H');
$TOTALcustomerSECONDShh = sec_convert($TOTALcustomerSECONDS,'H');
echo "<tr bgcolor=white>";
echo "<td colspan=2><font size=1>(in HH:MM:SS)</td>";
echo "<td align=right><font size=2> $TOTALpauseSECONDShh</td>\n";
echo "<td align=right><font size=2> $TOTALwaitSECONDShh</td>\n";
echo "<td align=right><font size=2> $TOTALtalkSECONDShh</td>\n";
echo "<td align=right><font size=2> $TOTALdispoSECONDShh</td>\n";
echo "<td align=right><font size=2> $TOTALdeadSECONDShh</td>\n";
echo "<td align=right><font size=2> $TOTALcustomerSECONDShh</td>\n";
echo "<td colspan=4><font size=2> &nbsp; </td></tr>\n";
echo "</TABLE></center><BR><BR>\n";
}
##### vicidial recordings for this time period #####
echo "<B>RECORDINGS FOR THIS TIME PERIOD: (10000 record limit)</B>\n";
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=1># </td><td align=left><font size=2> LEAD</td><td><font size=2>DATE/TIME </td><td align=left><font size=2>SECONDS </td><td align=left><font size=2> &nbsp; RECID</td><td align=center><font size=2>FILENAME</td><td align=center><font size=2>LOCATION &nbsp; </td></tr>\n";
$stmt="select recording_id,channel,server_ip,extension,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,filename,location,lead_id,user,vicidial_id from recording_log where user='" . mysql_real_escape_string($user) . "' and start_time >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and start_time <= '" . mysql_real_escape_string($end_date) . " 23:59:59' order by recording_id desc limit 10000;";
$rslt=mysql_query($stmt, $link);
$logs_to_print = mysql_num_rows($rslt);
$u=0;
while ($logs_to_print > $u)
{
$row=mysql_fetch_row($rslt);
if (eregi("1$|3$|5$|7$|9$", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$location = $row[11];
if (strlen($location)>2)
{
$URLserver_ip = $location;
$URLserver_ip = eregi_replace('http://','',$URLserver_ip);
$URLserver_ip = eregi_replace('https://','',$URLserver_ip);
$URLserver_ip = eregi_replace("\/.*",'',$URLserver_ip);
$stmt="select count(*) from servers where server_ip='$URLserver_ip';";
$rsltx=mysql_query($stmt, $link);
$rowx=mysql_fetch_row($rsltx);
if ($rowx[0] > 0)
{
$stmt="select recording_web_link,alt_server_ip from servers where server_ip='$URLserver_ip';";
$rsltx=mysql_query($stmt, $link);
$rowx=mysql_fetch_row($rsltx);
if (eregi("ALT_IP",$rowx[0]))
{
$location = eregi_replace($URLserver_ip, $rowx[1], $location);
}
}
}
if (strlen($location)>30)
{$locat = substr($location,0,27); $locat = "$locat...";}
else
{$locat = $location;}
if (eregi("http",$location))
{$location = "<a href=\"$location\">$locat</a>";}
else
{$location = $locat;}
$u++;
echo "<tr $bgcolor>";
echo "<td><font size=1>$u</td>";
echo "<td align=left><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[12]\" target=\"_blank\">$row[12]</A> </td>";
echo "<td align=left><font size=2> $row[4] </td>\n";
echo "<td align=left><font size=2> $row[8] </td>\n";
echo "<td align=left><font size=2> $row[0] </td>\n";
echo "<td align=center><font size=2> $row[10] </td>\n";
echo "<td align=right><font size=2> $location &nbsp; </td>\n";
echo "</tr>\n";
}
echo "</TABLE><BR><BR>\n";
if ($did < 1)
{
##### vicidial agent outbound user manual calls for this time period #####
echo "<B>MANUAL OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit)</B>\n";
echo "<TABLE width=750 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=1># </td><td><font size=2>DATE/TIME </td><td align=left><font size=2> CALL TYPE</td><td align=left><font size=2> SERVER</td><td align=left><font size=2> PHONE</td><td align=right><font size=2> DIALED</td><td align=right><font size=2> LEAD</td><td align=right><font size=2> CALLERID</td><td align=right><font size=2> ALIAS</td><td align=right><font size=2> PRESET</td><td align=right><font size=2>C3HU</td></tr>\n";
$stmt="select call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name,customer_hungup,customer_hungup_seconds from user_call_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' order by call_date desc limit 10000;";
$rslt=mysql_query($stmt, $link);
$logs_to_print = mysql_num_rows($rslt);
$u=0;
while ($logs_to_print > $u)
{
$row=mysql_fetch_row($rslt);
if (eregi("1$|3$|5$|7$|9$", $u))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$C3HU='';
if ($row[9]=='BEFORE_CALL') {$row[9]='BC';}
if ($row[9]=='DURING_CALL') {$row[9]='DC';}
if (strlen($row[9]) > 1)
{$C3HU = "$row[9] $row[10]";}
$u++;
echo "<tr $bgcolor>";
echo "<td><font size=1>$u</td>";
echo "<td><font size=2>$row[0]</td>";
echo "<td align=left><font size=2> $row[1]</td>\n";
echo "<td align=left><font size=2> $row[2]</td>\n";
echo "<td align=left><font size=2> $row[3] </td>\n";
echo "<td align=right><font size=2> $row[4] </td>\n";
echo "<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$row[5]\" target=\"_blank\">$row[5]</A> </td>\n";
echo "<td align=right><font size=2> $row[6] </td>\n";
echo "<td align=right><font size=2> $row[7] </td>\n";
echo "<td align=right><font size=2> $row[8] </td>\n";
echo "<td align=right NOWRAP><font size=2> $C3HU </td></tr>\n";
}
echo "</TABLE><BR><BR>\n";
}
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
echo "\n\n\n<br><br><br>\n\n";
echo "<font size=0>\n\n\n<br><br><br>\nscript runtime: $RUNtime seconds|$db_source</font>";
?>
</TD></TR><TABLE>
</body>
</html>
<?php
exit;
?>
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