mattf
dc891d5959
Added missing entry_date field on vicidial_list insert on new emails Fixed issue where non-phone leads were not updating, and a lead_info issue, in vdc_db_query.php git-svn-id: svn://192.168.202.10@2472 3d104415-ff17-0410-8863-d5cf3c621b8a
707 lines
30 KiB
PHP
707 lines
30 KiB
PHP
<?php
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# vicidial_chat_customer_side.php
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#
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# Copyright (C) 2016 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# The main page of the customer chat interface. This will display a form for the customer
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# to fill out to attempt to initiate a chat with an available agent in the in-group
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# ("department") of their choice.
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#
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# Builds:
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# 150902-2100 - First build
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# 151212-0830 - First Build for customer chat
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# 151213-1105 - Added variable filtering
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# 151217-1017 - Allow for pre-populating of group_id
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# 151219-0850 - Added translation code
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# 151220-0959 - Only search for phone number if greater than 4 digits
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# 160108-1700 - Added available_agents, status_link button options and validation of active in-group
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# 160120-1925 - Fixed missing list_id on vicidial_list inserts, Issue #915. Added show_email option
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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if (isset($_GET["first_name"])) {$first_name=$_GET["first_name"];}
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elseif (isset($_POST["first_name"])) {$first_name=$_POST["first_name"];}
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if (isset($_GET["last_name"])) {$last_name=$_GET["last_name"];}
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elseif (isset($_POST["last_name"])) {$last_name=$_POST["last_name"];}
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if (isset($_GET["group_id"])) {$group_id=$_GET["group_id"];}
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elseif (isset($_POST["group_id"])) {$group_id=$_POST["group_id"];}
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if (isset($_GET["phone_number"])) {$phone_number=$_GET["phone_number"];}
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elseif (isset($_POST["phone_number"])) {$phone_number=$_POST["phone_number"];}
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if (isset($_GET["send_request"])) {$send_request=$_GET["send_request"];}
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elseif (isset($_POST["send_request"])) {$send_request=$_POST["send_request"];}
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if (isset($_GET["email"])) {$email=$_GET["email"];}
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elseif (isset($_POST["email"])) {$email=$_POST["email"];}
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if (isset($_GET["join_chat"])) {$join_chat=$_GET["join_chat"];}
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elseif (isset($_POST["join_chat"])) {$join_chat=$_POST["join_chat"];}
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if (isset($_GET["chat_id"])) {$chat_id=$_GET["chat_id"];}
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elseif (isset($_POST["chat_id"])) {$chat_id=$_POST["chat_id"];}
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if (isset($_GET["lead_id"])) {$lead_id=$_GET["lead_id"];}
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elseif (isset($_POST["lead_id"])) {$lead_id=$_POST["lead_id"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["language"])) {$language=$_GET["language"];}
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elseif (isset($_POST["language"])) {$language=$_POST["language"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["available_agents"])) {$available_agents=$_GET["available_agents"];}
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elseif (isset($_POST["available_agents"])) {$available_agents=$_POST["available_agents"];}
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if (isset($_GET["status_link"])) {$status_link=$_GET["status_link"];}
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elseif (isset($_POST["status_link"])) {$status_link=$_POST["status_link"];}
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if (isset($_GET["show_email"])) {$show_email=$_GET["show_email"];}
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elseif (isset($_POST["show_email"])) {$show_email=$_POST["show_email"];}
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$PHP_SELF=$_SERVER["PHP_SELF"];
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$lead_id = preg_replace("/[^0-9]/","",$lead_id);
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$chat_id = preg_replace('/[^- \_\.0-9a-zA-Z]/','',$chat_id);
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$group_id = preg_replace('/[^- \_0-9a-zA-Z]/','',$group_id);
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$language = preg_replace('/[^-\_0-9a-zA-Z]/','',$language);
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$available_agents = preg_replace('/[^-\_0-9a-zA-Z]/','',$available_agents);
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$status_link = preg_replace('/[^-\_0-9a-zA-Z]/','',$status_link);
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$show_email = preg_replace('/[^-\_0-9a-zA-Z]/','',$show_email);
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if ($non_latin < 1)
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{
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$user = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$user);
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$first_name = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$first_name);
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$first_name = preg_replace('/\+/',' ',$first_name);
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$last_name = preg_replace('/[^- \'\+\_\.0-9a-zA-Z]/','',$last_name);
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$last_name = preg_replace('/\+/',' ',$last_name);
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$email = preg_replace('/[^- \'\+\.\:\/\@\%\_0-9a-zA-Z]/','',$email);
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$email = preg_replace('/\+/',' ',$email);
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$phone_number = preg_replace("/[^0-9]/","",$phone_number);
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}
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else
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{
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$user = preg_replace("/\'|\"|\\\\|;/","",$user);
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$first_name = preg_replace("/\"|\\\\|;/","",$first_name);
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$last_name = preg_replace("/\"|\\\\|;/","",$last_name);
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$email = preg_replace("/\'|\"|\\\\|;/","",$email);
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$phone_number = preg_replace('/[^- \'\+\.\:\/\@\%\_0-9a-zA-Z]/','',$email);
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}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$VUselected_language='';
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$stmt = "SELECT use_non_latin,enable_languages,language_method,default_language,allow_chats FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSenable_languages = $row[1];
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$SSlanguage_method = $row[2];
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$SSdefault_language = $row[3];
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$SSallow_chats = $row[4];
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}
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$VUselected_language = $SSdefault_language;
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##### END SETTINGS LOOKUP #####
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###########################################
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if (strlen($language) > 1)
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{
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$stmt = "SELECT language_code,language_description FROM vicidial_languages where language_id='$language' and active='Y';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$lang_good_ct = mysqli_num_rows($rslt);
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if ($lang_good_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$language_code = $row[0];
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$language_description = $row[1];
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$VUselected_language = $language;
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}
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}
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if ($SSallow_chats < 1)
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{
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header ("Content-type: text/html; charset=utf-8");
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if ($status_link == 'Y')
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{echo "<img src=\"./images/"._QXZ("chat_status_button_OFF.gif")."\" width=150 height=37 alt=\""._QXZ("no chat agents available")."\">";}
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else
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{echo _QXZ("Error, chat disabled on this system");}
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exit;
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}
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if (strlen($group_id) > 1)
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{
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$group_active='N';
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$group_name='';
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$stmt = "SELECT active,group_name FROM vicidial_inbound_groups where group_id='$group_id';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$group_good_ct = mysqli_num_rows($rslt);
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if ($group_good_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$group_active = $row[0];
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$group_name = $row[1];
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}
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if ($group_active == 'N')
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{
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header ("Content-type: text/html; charset=utf-8");
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if ($status_link == 'Y')
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{echo "<img src=\"./images/"._QXZ("chat_status_button_OFF.gif")."\" width=150 height=37 alt=\""._QXZ("no chat agents available")."\">";}
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else
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{echo _QXZ("Error, group is not active").": $group_id $group_name";}
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exit;
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}
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if ($available_agents == 'WAITING_ONLY')
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{
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$waiting_agents=0;
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$stmt = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $group_id %\" and status IN('READY','CLOSER');";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$group_good_ct = mysqli_num_rows($rslt);
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if ($group_good_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$waiting_agents = $row[0];
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}
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if ($waiting_agents < 1)
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{
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header ("Content-type: text/html; charset=utf-8");
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if ($status_link == 'Y')
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{echo "<img src=\"./images/"._QXZ("chat_status_button_OFF.gif")."\" width=150 height=37 alt=\""._QXZ("no chat agents available")."\">";}
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else
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{echo _QXZ("We are sorry, there are no waiting agents at this time. Please try again later.").": $group_id $group_name";}
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exit;
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}
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}
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if ($available_agents == 'LOGGED_IN')
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{
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$loggedin_agents=0;
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$stmt = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $group_id %\";";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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$group_good_ct = mysqli_num_rows($rslt);
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if ($group_good_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$loggedin_agents = $row[0];
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}
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if ($loggedin_agents < 1)
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{
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header ("Content-type: text/html; charset=utf-8");
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if ($status_link == 'Y')
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{echo "<img src=\"./images/"._QXZ("chat_status_button_OFF.gif")."\" width=150 height=37 alt=\""._QXZ("no chat agents available")."\">";}
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else
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{echo _QXZ("We are sorry, there are no logged in agents at this time. Please try again later.").": $group_id $group_name";}
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exit;
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}
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}
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if ($status_link == 'Y')
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{
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echo "<a href=\"".$PHP_SELF."?group_id=$group_id&language=$language&available_agents=$available_agents&show_email=$show_email\"><img src=\"./images/"._QXZ("chat_status_button_ON.gif")."\" width=150 height=37 border=0 alt=\""._QXZ("Agents Available, click to chat now")."\"></a>";
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exit;
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}
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}
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# http://192.168.1.2/chat_customer/vicidial_chat_customer_side.php?user=1440723435.60926&lead_id=1079350&group_id=CHAT_TEST_GROUP&chat_id=254&email=joej%40test.com
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$phone_number=preg_replace('/[^0-9]/', '', $phone_number);
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if ($stage == "join_chat") { # For people invited to an existing chat from an agent.
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$error_msg="";
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if (!$first_name || !$last_name) {
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$error_msg=_QXZ("Please enter your first and last name");
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} else {
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$chat_member_name="$first_name $last_name";
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$ip_address=$_SERVER['REMOTE_ADDR'];
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$user=time().".".rand(10000,99999);
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# SEARCH FOR CUSTOMER IN DATABASE - IF NOT FOUND BY PHONE OR IP ADDRESS MAKE A NEW USER
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if ($lead_id) { # CAN OCCUR VIA INVITE
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$upd_stmt="UPDATE vicidial_list set first_name=\"$first_name\", last_name=\"$last_name\", status='WCHAT' where lead_id='$lead_id' limit 1";
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# update email and security_phrase?
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$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
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# Private message
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$alert_stmt="select chat_creator from vicidial_live_chats where chat_id='$chat_id' and lead_id='$lead_id'";
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$alert_rslt=mysql_to_mysqli($alert_stmt, $link);
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if (mysqli_num_rows($alert_rslt)>0) {
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$alert_row=mysqli_fetch_row($alert_rslt);
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$chat_creator=$alert_row[0];
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$ins_alert_stmt="INSERT INTO vicidial_chat_log(poster, chat_member_name, message_time, message, chat_id, chat_level) select '" . mysqli_real_escape_string($link, $chat_creator) . "', full_name, now(), '" . mysqli_real_escape_string($link, $chat_member_name) . " has joined chat', '" . mysqli_real_escape_string($link, $chat_id) . "', '1' from vicidial_users where user='" . mysqli_real_escape_string($link, $chat_creator) . "'";
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$ins_alert_rslt=mysql_to_mysqli($ins_alert_stmt, $link);
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}
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} else {
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if (strlen($phone_number) > 4) {
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$stmt="SELECT lead_id from vicidial_list where phone_number='$phone_number' order by entry_date desc limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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} else if ($email) {
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$stmt="SELECT lead_id from vicidial_list where email='$email' order by entry_date desc limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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} else {
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$stmt="SELECT lead_id from vicidial_list where email like \"%".$ip_address."%\" order by entry_date desc limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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}
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if (mysqli_num_rows($rslt)>0) {
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$row=mysqli_fetch_row($rslt);
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$lead_id=$row[0];
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# Update to reflect chat request - should I do this? And use WCHAT status for "waiting for chat"?
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$upd_stmt="UPDATE vicidial_list set first_name=\"$first_name\", last_name=\"$last_name\", status='WCHAT' where lead_id='$lead_id' limit 1";
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# update email and security_phrase?
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$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
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} else if (!$error_msg) {
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$stmtA = "SELECT hold_time_option_callback_list_id FROM vicidial_inbound_groups where group_id='" . mysqli_real_escape_string($link, $group_id) . "';";
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$rsltA=mysql_to_mysqli($stmtA, $link);
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if ($DB) {echo "$stmtA\n";}
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$list_ct = mysqli_num_rows($rsltA);
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if ($list_ct > 0)
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{
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$row=mysqli_fetch_row($rsltA);
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$default_list_id = $row[0];
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}
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# Create lead in vicidial_list table (make special system status for waiting for chat)
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$ins_stmt="INSERT INTO vicidial_list(status, first_name, last_name, email, list_id, phone_number, security_phrase, entry_date) VALUES('WCHAT', '" . mysqli_real_escape_string($link, $first_name) . "', '" . mysqli_real_escape_string($link, $last_name) . "', '" . mysqli_real_escape_string($link, $email) . "', '" . mysqli_real_escape_string($link, $default_list_id) . "', '" . mysqli_real_escape_string($link, $phone_number) . "', '" . mysqli_real_escape_string($link, $group_id) . "',NOW())";
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$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
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$lead_id=mysqli_insert_id($link);
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}
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}
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if (!$lead_id || $lead_id==0) {
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$error_msg.="<BR>\n"._QXZ("Could not find or create dialer entry");
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} else {
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$chat_upd_stmt="UPDATE vicidial_live_chats set lead_id='$lead_id' where chat_id='$chat_id'";
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$chat_upd_rslt=mysql_to_mysqli($chat_upd_stmt, $link);
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}
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}
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if (!$error_msg) {
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if ($chat_id>0) {
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$ins_stmt="INSERT INTO vicidial_chat_participants(chat_id, chat_member, chat_member_name, ping_date, vd_agent) VALUES('" . mysqli_real_escape_string($link, $chat_id) . "', '" . mysqli_real_escape_string($link, $user) . "', '" . mysqli_real_escape_string($link, $chat_member_name) . "', now(), 'N')";
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$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
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if (mysqli_affected_rows($link)==0) {
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$del_stmt="DELETE from vicidial_live_chats where chat_id='$chat_id'";
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$del_rslt=mysql_to_mysqli($del_stmt, $link);
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$error_msg=_QXZ("Chat started, failure to join");
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unset($chat_id);
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} else {
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# echo "$chat_id|$lead_id|$ins_stmt";
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}
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} else {
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$error_msg=_QXZ("Chat not started")." - $ins_stmt";
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}
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}
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}
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if ($stage == 'send_request') { # For people requesting a chat with an agent; consider using a special user variable name for this
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$error_msg="";
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if (!$first_name || !$last_name) {$error_msg=_QXZ("Please enter your first and last name");}
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$chat_member_name="$first_name $last_name";
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$ip_address=$_SERVER['REMOTE_ADDR'];
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$user=time().".".rand(10000,99999);
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# SEARCH FOR CUSTOMER IN DATABASE - IF NOT FOUND BY PHONE OR IP ADDRESS MAKE A NEW USER
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if (strlen($phone_number) > 4) {
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$stmt="SELECT lead_id from vicidial_list where phone_number='$phone_number' order by entry_date desc limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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} else if ($email) {
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$stmt="SELECT lead_id from vicidial_list where email='$email' order by entry_date desc limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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} else {
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$stmt="SELECT lead_id from vicidial_list where email like \"%".$ip_address."%\" order by entry_date desc limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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}
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if (strlen($email)<1)
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{$email = $ip_address;}
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if (mysqli_num_rows($rslt)>0) {
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$row=mysqli_fetch_row($rslt);
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$lead_id=$row[0];
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# Update to reflect chat request - should I do this? And use WCHAT status for "waiting for chat"?
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$upd_stmt="UPDATE vicidial_list set first_name='" . mysqli_real_escape_string($link, $first_name) . "', last_name='" . mysqli_real_escape_string($link, $last_name) . "', status='WCHAT' where lead_id='$lead_id' limit 1";
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# update email and security_phrase?
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$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
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} else if (!$error_msg) {
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$stmtA = "SELECT hold_time_option_callback_list_id FROM vicidial_inbound_groups where group_id='" . mysqli_real_escape_string($link, $group_id) . "';";
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$rsltA=mysql_to_mysqli($stmtA, $link);
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if ($DB) {echo "$stmtA\n";}
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$list_ct = mysqli_num_rows($rsltA);
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if ($list_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rsltA);
|
|
$default_list_id = $row[0];
|
|
}
|
|
# Create lead in vicidial_list table (make special system status for waiting for chat)
|
|
$ins_stmt="INSERT INTO vicidial_list(status, first_name, last_name, email, list_id, phone_number, security_phrase, entry_date) VALUES('WCHAT', '" . mysqli_real_escape_string($link, $first_name) . "', '" . mysqli_real_escape_string($link, $last_name) . "', '" . mysqli_real_escape_string($link, $email) . "', '" . mysqli_real_escape_string($link, $default_list_id) . "', '" . mysqli_real_escape_string($link, $phone_number) . "', '" . mysqli_real_escape_string($link, $group_id) . "',NOW())";
|
|
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
|
|
$lead_id=mysqli_insert_id($link);
|
|
}
|
|
|
|
if (!$lead_id || $lead_id==0) {
|
|
$error_msg.="<BR>\n"._QXZ("Could not find or create dialer entry");
|
|
}
|
|
|
|
if (!$error_msg) {
|
|
$ins_stmt="INSERT INTO vicidial_live_chats(status, chat_creator, group_id, lead_id, chat_start_time) VALUES('WAITING', 'NONE', '" . mysqli_real_escape_string($link, $group_id) . "', '" . mysqli_real_escape_string($link, $lead_id) . "', now())";
|
|
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
|
|
$chat_id=mysqli_insert_id($link);
|
|
|
|
if ($chat_id>0) {
|
|
|
|
$ins_stmt="INSERT INTO vicidial_chat_participants(chat_id, chat_member, chat_member_name, ping_date, vd_agent) VALUES('$chat_id', '" . mysqli_real_escape_string($link, $user) . "', '" . mysqli_real_escape_string($link, $chat_member_name) . "', now(), 'N')";
|
|
$ins_rslt=mysql_to_mysqli($ins_stmt, $link);
|
|
if (mysqli_affected_rows($link)==0) {
|
|
$del_stmt="DELETE from vicidial_live_chats where chat_id='$chat_id'";
|
|
$del_rslt=mysql_to_mysqli($del_stmt, $link);
|
|
$error_msg=_QXZ("Chat started, failure to join");
|
|
unset($chat_id);
|
|
} else {
|
|
# echo "$chat_id|$lead_id|$ins_stmt";
|
|
}
|
|
} else {
|
|
$error_msg=_QXZ("Chat not started")." - $ins_stmt";
|
|
}
|
|
}
|
|
}
|
|
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
|
|
header ("Pragma: no-cache"); // HTTP/1.0
|
|
echo '<?xml version="1.0" encoding="UTF-8"?>
|
|
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
';
|
|
?>
|
|
<html>
|
|
<title><?php echo $error_msg; ?></title>
|
|
<head>
|
|
<link rel="stylesheet" type="text/css" href="css/style.css" />
|
|
<link rel="stylesheet" type="text/css" href="css/custom.css" />
|
|
<link rel="stylesheet" type="text/css" href="css/simpletree.css" />
|
|
|
|
<script language="Javascript">
|
|
var language='<?php echo $language ?>';
|
|
var group_id='<?php echo $group_id ?>';
|
|
var available_agents='<?php echo $available_agents ?>';
|
|
var show_email='<?php echo $show_email ?>';
|
|
|
|
function PleaseWait() {
|
|
document.getElementById('chat_request_span').style.display="none";
|
|
document.getElementById('please_wait_span').style.display="block";
|
|
RequestChat();
|
|
}
|
|
function ResetScreen() {
|
|
document.getElementById('chat_request_span').style.display="block";
|
|
document.getElementById('please_wait_span').style.display="none";
|
|
}
|
|
function LeaveChat(chat_id, user, chat_member_name) {
|
|
if (!chat_id)
|
|
{
|
|
var chat_id=document.getElementById('chat_id').value;
|
|
}
|
|
if (!user)
|
|
{
|
|
var user=document.getElementById('user').value;
|
|
}
|
|
if (!chat_member_name)
|
|
{
|
|
var chat_member_name=document.getElementById('chat_member_name').value;
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
chat_query = "&action=leave_chat&chat_id="+chat_id+"&group_id="+group_id+"&user="+user+"&chat_member_name="+chat_member_name+"&language="+language+"&available_agents="+available_agents+"&show_email="+show_email;
|
|
// alert(chat_query);
|
|
xmlhttp.open('POST', 'customer_chat_functions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
//if (chat_creator==user) {EndChat();}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
function StartRefresh() {
|
|
rInt=window.setInterval(function() {UpdateChatWindow()}, 1000);
|
|
}
|
|
function UpdateChatWindow() {
|
|
var chat_id=document.getElementById('chat_id').value;
|
|
// var chat_creator=document.getElementById('chat_creator').value;
|
|
var user=document.getElementById('user').value;
|
|
var current_message_field = document.getElementById('current_message_count');
|
|
if (current_message_field == null) {var current_message_count=0;} else {var current_message_count=current_message_field.value;}
|
|
|
|
if (chat_id)
|
|
{
|
|
var xmlhttp=false;
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
chat_query = "&chat_id="+chat_id+"&group_id="+group_id+"&user="+user+"¤t_message_count="+current_message_count+"&language="+language+"&available_agents="+available_agents+"&show_email="+show_email+"&action=update_chat_window&keepalive=1";
|
|
xmlhttp.open('POST', 'customer_chat_functions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var fullchatlog = xmlhttp.responseText;
|
|
document.getElementById('ChatDisplay').innerHTML=fullchatlog;
|
|
var current_message_field_update = document.getElementById('current_message_count');
|
|
if (current_message_field_update != null) {var current_message_count_update=current_message_field_update.value;}
|
|
if (current_message_count_update>current_message_count && !document.getElementById("MuteCustomerChatAlert").checked) {document.getElementById("CustomerChatAudioAlertFile").play();}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
function CustomerSendMessage(chat_id, user, message, chat_member_name) {
|
|
var chat_id=document.getElementById('chat_id').value;
|
|
var user=document.getElementById('user').value;
|
|
var chat_message=encodeURIComponent(document.getElementById('chat_message').value.trim());
|
|
var chat_member_name=encodeURIComponent(document.getElementById('chat_member_name').value.trim());
|
|
|
|
if (!chat_message || !user) {return false;}
|
|
if (!chat_member_name) {alert("Please enter a name to chat as.");}
|
|
if (!chat_id) {alert("You have not joined a chat yet.");}
|
|
document.getElementById('chat_message').value='';
|
|
|
|
var xmlhttp=false;
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
chat_query = "&chat_message="+chat_message+"&chat_id="+chat_id+"&group_id="+group_id+"&chat_member_name="+chat_member_name+"&user="+user+"&language="+language+"&available_agents="+available_agents+"&show_email="+show_email+"&chat_level=0&action=send_message";
|
|
xmlhttp.open('POST', 'customer_chat_functions.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(chat_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var posting_response = xmlhttp.responseText;
|
|
if (posting_response)
|
|
{
|
|
// alert(posting_response);
|
|
}
|
|
else
|
|
{
|
|
UpdateChatWindow();
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
</script>
|
|
</head>
|
|
<?php
|
|
if (!$chat_id) {
|
|
$chat_title= _QXZ("Request chat with agent"); # This can be modified for customization later
|
|
?>
|
|
<body>
|
|
<form action="<?php echo $PHP_SELF; ?>" method="post">
|
|
<input type=hidden name=stage value="send_request">
|
|
<input type=hidden name=language value="<?php echo $language; ?>">
|
|
<input type=hidden name=available_agents value="<?php echo $available_agents; ?>">
|
|
<input type=hidden name=show_email value="<?php echo $show_email ?>">
|
|
<span id="chat_request_span">
|
|
<table width="500" border=0 cellpadding=1 cellspacing=1 height="300">
|
|
<tr>
|
|
<th colspan='2' class='body_small_bold'><?php echo $chat_title; ?></th>
|
|
</tr>
|
|
<tr>
|
|
<td align='right' class='body_small'><?php echo _QXZ("Please enter your name"); ?>:</td>
|
|
<td align='left'>
|
|
<input type='text' class="cust_form" name='first_name' id='first_name' size='10' maxlength='30'> <input class="cust_form" type='text' name='last_name' id='last_name' size='15' maxlength='30'>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
if ($group_id=='')
|
|
{
|
|
?>
|
|
<tr>
|
|
<td align='right' class='body_small'><?php echo _QXZ("Select the department you wish to chat with"); ?>:</td>
|
|
<td align='left'>
|
|
<select name='group_id' id='group_id' class="cust_form">
|
|
<?php
|
|
$group_stmt="select group_id, group_name from vicidial_inbound_groups where active='Y' and group_handling='CHAT' order by group_name asc";
|
|
$group_rslt=mysql_to_mysqli($group_stmt, $link);
|
|
while ($row=mysqli_fetch_row($group_rslt)) {
|
|
echo "<option value='$row[0]'>$row[1]</option>\n";
|
|
}
|
|
?>
|
|
</select>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
echo "<tr><td><input type=hidden name=group_id value=\"$group_id\"></td></tr>\n";
|
|
}
|
|
if ( ($show_email=='') or ($show_email=='N') or ($show_email=='Y_WITH_PHONE') )
|
|
{
|
|
?>
|
|
<tr>
|
|
<td align='right' class='body_small'><?php echo _QXZ("Phone number (optional)"); ?>:</td>
|
|
<td align='left'>
|
|
<input type='text' class="cust_form" name='phone_number' id='phone_number' size='10' maxlength='20'>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
}
|
|
if ( ($show_email=='ONLY') or ($show_email=='Y_WITH_PHONE') )
|
|
{
|
|
?>
|
|
<tr>
|
|
<td align='right' class='body_small'><?php echo _QXZ("Email (optional)"); ?>:</td>
|
|
<td align='left'>
|
|
<input type='text' class="cust_form" name='email' id='email' size='50' maxlength='100'>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
<tr>
|
|
<th colspan='2'><input type='submit' class='blue_btn' value='<?php echo _QXZ("SEND REQUEST"); ?>' name="send_request"><BR></th>
|
|
</tr>
|
|
<?php
|
|
if ($error_msg) {
|
|
echo "<tr><th colspan='2' class='queue_text_red'>$error_msg<BR></th></tr>";
|
|
}
|
|
?>
|
|
</table>
|
|
</span>
|
|
</form>
|
|
</body>
|
|
<?
|
|
} else if ($chat_id && $group_id && (!$first_name || !$last_name)) {
|
|
?>
|
|
<body>
|
|
<form action="<?php echo $PHP_SELF; ?>" method="post" name="chat_form" id="chat_form">
|
|
<input type=hidden name=stage value="join_chat">
|
|
<span id="chat_request_span">
|
|
<table width="500" border=0 cellpadding=3 cellspacing=3 height="300">
|
|
<tr>
|
|
<th colspan='2' class='body_small_bold'><?php echo $chat_title; ?></th>
|
|
</tr>
|
|
<tr>
|
|
<td align='right' class='body_small'><?php echo _QXZ("Please enter your name"); ?>:</td>
|
|
<td align='left'>
|
|
<input type='text' class="cust_form" name='first_name' id='first_name' size='10' maxlength='30'> <input class="cust_form" type='text' name='last_name' id='last_name' size='15' maxlength='30'>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td align='right' class='body_small'><?php echo _QXZ("Phone number (optional)"); ?>:</td>
|
|
<td align='left'>
|
|
<input type='text' class="cust_form" name='phone_number' id='phone_number' size='10' maxlength='20'>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<th colspan='2'><input type='submit' class='blue_btn' value='<?php echo _QXZ("JOIN CHAT"); ?>' name="join_chat"><BR></th>
|
|
</tr>
|
|
<?php
|
|
if ($error_msg) {
|
|
echo "<tr><th colspan='2' class='queue_text_red'>$error_msg<BR></th></tr>";
|
|
}
|
|
?>
|
|
</table>
|
|
</span>
|
|
<input type="hidden" id="chat_id" name="chat_id" value="<?php echo $chat_id; ?>">
|
|
<input type="hidden" id="group_id" name="group_id" value="<?php echo $group_id; ?>">
|
|
<input type="hidden" id="lead_id" name="lead_id" value="<?php echo $lead_id; ?>">
|
|
<input type="hidden" id="language" name="language" value="<?php echo $language; ?>">
|
|
<input type="hidden" id="available_agents" name="available_agents" value="<?php echo $available_agents; ?>">
|
|
<input type="hidden" id="show_email" name="show_email" value="<?php echo $show_email ?>">
|
|
</form>
|
|
</body>
|
|
|
|
<?
|
|
} else {
|
|
?>
|
|
<body onLoad="StartRefresh();" onUnload="javascript:clearInterval(rInt); LeaveChat();">
|
|
<form action='<?php echo $PHP_SELF; ?>' name="chat_form" id="chat_form">
|
|
<table width='100%' border='0'>
|
|
<tr>
|
|
<td class='chat_window' height='250' width='100%'>
|
|
<span id='ChatDisplay' name='ChatDisplay' style=" overflow-y: auto; overflow-x: none;">
|
|
</span>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td align='center'>
|
|
<table width='400' align='center' border='0' cellpadding='0' cellspacing='0'>
|
|
<tr>
|
|
<td align='center' colspan='2'>
|
|
<textarea border='1' name='chat_message' id='chat_message' class='chat_window' cols='86' rows='4' onkeypress="if (event.keyCode==13 && !event.shiftKey) {CustomerSendMessage(this.form.chat_id.value, this.form.user.value, this.form.chat_message.value); return false;}"></textarea>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td align='left' class='chat_message' valign='top'><input class='blue_btn' type='button' style="width:100px" value="<?php echo _QXZ("SEND MESSAGE"); ?>" onClick="CustomerSendMessage(this.form.chat_id.value, this.form.user.value, this.form.chat_message.value)"></td>
|
|
<td align='right' valign='top'><input class='blue_btn' type='button' style="width:100px" value="<?php echo _QXZ("CLEAR"); ?>" onClick="document.getElementById('chat_message').value=''"></td>
|
|
</tr>
|
|
<tr>
|
|
<td class='chat_message' valign='top' align='left'><BR>
|
|
<input type='checkbox' id='MuteCustomerChatAlert' name='MuteCustomerChatAlert'><?php echo _QXZ("Mute alert sound"); ?>
|
|
</td>
|
|
<td valign='top' align='right'><BR>
|
|
<input class='red_btn' type='button' style="width:100px" value="<?php echo _QXZ("LEAVE CHAT"); ?>" onClick="LeaveChat(document.getElementById('chat_id').value, document.getElementById('user').value, document.getElementById('chat_member_name').value);">
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
if ($error_msg)
|
|
{
|
|
echo "<tr><th class='queue_text_red'>$error_msg<BR></th></tr>";
|
|
}
|
|
?>
|
|
</table>
|
|
<input type="hidden" id="user" name="user" value="<?php echo $user; ?>">
|
|
<input type="hidden" id="chat_member_name" name="chat_member_name" value="<?php echo $chat_member_name; ?>">
|
|
<input type="hidden" id="chat_id" name="chat_id" value="<?php echo $chat_id; ?>">
|
|
<input type="hidden" id="chat_creator" name="chat_creator" value="<?php echo $chat_creator; ?>">
|
|
<input type="hidden" id="lead_id" name="lead_id" value="<?php echo $lead_id; ?>">
|
|
<input type="hidden" id="group_id" name="group_id" value="<?php echo $group_id; ?>">
|
|
<input type="hidden" id="language" name="language" value="<?php echo $language; ?>">
|
|
<input type="hidden" id="available_agents" name="available_agents" value="<?php echo $available_agents; ?>">
|
|
<input type="hidden" id="show_email" name="show_email" value="<?php echo $show_email ?>">
|
|
<audio id='CustomerChatAudioAlertFile'><source src="sounds/chat_alert.mp3" type="audio/mpeg"></audio>
|
|
</form>
|
|
</body>
|
|
<?
|
|
}
|
|
?>
|
|
|
|
</html>
|