854 lines
26 KiB
Perl
854 lines
26 KiB
Perl
#!/usr/bin/perl
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#
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# agi-IVR_recording_verification.agi version 2.6
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#
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# This script is designed to function as a complete automated 3rd party
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# verification IVR recording system. This script will work by optionally asking
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# for a company ID and/or a customer phone number, then it will play through the
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# listed prompts asking for a single digit press (i.e. 1 for a yes or a 3 for a
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# no, hash/pound/star/zero/0 are not accepted only 1-9 is valid for these steps).
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# All data for these calls will be logged to the vicidial_ivr table as well as
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# optionally to a log file in the standard astguiclient log file directory
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# and/or STDERR output on the asterisk process. This script uses the
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# /etc/astguiclient.conf file for database connection settings, logging data and
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# for logfile path information only.
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#
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# With a modified VDAD agi transfer script, this script could also be used to do
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# automated outbound surveys as well. Feature under development.
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#
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# ; 1. the DNIS or inbound number called
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# ; 2. play the recording ID (Y|N) with prompt leading up to it
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# ; 3. record this call(Y|N)
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# ; 4. ask for a company code(Y|N) with the number of digits in that company code and the prompt
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# ; 5. ask for a user code(Y|N) with the number of digits in that user code and the prompt
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# ; 6. ask for the customer phone number(Y|N) with the number of digits in that phone number and the prompt (Y-10-85100001)
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# ; 7. speak the current date (Y|N) with prompt announcing the date
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# ; 8. a dash-delimited list of prompts that expect responses(85100002-85100003)
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# ; 9. a "your recording ID is..." prompt (85100004)
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# ; 10. logging/output (FILE|STDERR|BOTH|NONE)
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#
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# ;inbound IVR call:
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#exten => 1234,1,Ringing ; call ringing
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#exten => 1234,2,Wait(1) ; Wait 1 second for CID delivery from PRI
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#exten => 1234,3,Answer ; Answer the line
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#exten => 1234,4,AGI(agi-IVR_recording_verification.agi,7274506620---Y-85100004---Y---Y-1-85100016---N---N---Y-85100007---85100009-600--85100012-30--85100013---85100004---BOTH)
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#exten => 1234,5,Hangup
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#
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# ;inbound IVR call from a VICIDIAL transfer:
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#exten => _83002*.,1,Ringing ; call ringing
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#exten => _83002*.,2,Wait(1) ; Wait 1 second for CID delivery
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#exten => _83002*.,3,Answer ; Answer the line
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#exten => _83002*.,4,AGI(agi-IVR_recording_verification.agi,7275551234---N---Y---N---N---Y-10-85100001---N---85100002-85100003---85100004---BOTH)
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#exten => _83002*.,5,Hangup
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#
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#
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# Copyright (C) 2025 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG
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# 70912-1105 - First build, non-functional
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# 70916-2331 - functional alpha version, reads all prompts and logs data, no recording yet
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# 70921-1110 - full beta version with recording working
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# 71028-1122 - added say datetime as an option
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# 71112-0238 - added prompt delays and date announcement message
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# 71120-1337 - added playing of recording ID at beginning of session
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# 120430-2214 - Converted call to Monitor app to be asterisk 1.8 compatible
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# 130108-1816 - Changes for Asterisk 1.8 compatibility
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# 250924-2158 - Added code for deprecation of "Monitor" application after Asterisk 20
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# 251006-0901 - If recording_dtmf_muting enabled, force use of MixMonitor for recording
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#
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&get_time_now;
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$start_epoch = $now_date_epoch;
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$script = 'agi-IVR_recording_verification.agi';
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$US='_';
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/ivrout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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#############################################
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##### Gather system_settings #####
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$stmtA = "SELECT recording_dtmf_muting,recording_dtmf_detection FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$SSrecording_dtmf_muting = $aryA[0];
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$SSrecording_dtmf_detection = $aryA[1];
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}
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$sthA->finish();
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###########################################
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,ext_context,asterisk_version FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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$ext_context = $aryA[1];
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$asterisk_version = $aryA[2];
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($ARGV[0] =~ /---/)
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{
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### list of command-line array arguments:
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@ARGV_vars = split(/---/, $ARGV[0]);
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$inbound_number = $ARGV_vars[0];
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$play_ID = $ARGV_vars[1];
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$record_call = $ARGV_vars[2];
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$company_ID_ask = $ARGV_vars[3];
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$user_ID_ask = $ARGV_vars[4];
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$cust_phone_ask = $ARGV_vars[5];
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$say_date = $ARGV_vars[6];
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$prompts = $ARGV_vars[7];
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$last_prompt = $ARGV_vars[8];
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$AGI_output = $ARGV_vars[9];
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@prompts_list = split(/-/, $prompts);
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$prompts_count = $#prompts_list;
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if ($play_ID =~ /Y/)
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{
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@play_IDary = split(/-/, $play_ID);
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$play_ID_prompt = $play_IDary[1];
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}
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if ($company_ID_ask =~ /Y/)
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{
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@company_ID = split(/-/, $company_ID_ask);
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$company_ID_length = $company_ID[1];
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$company_ID_prompt = $company_ID[2];
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}
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if ($user_ID_ask =~ /Y/)
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{
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@user_ID = split(/-/, $user_ID_ask);
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$user_ID_length = $user_ID[1];
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$user_ID_prompt = $user_ID[2];
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}
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if ($cust_phone_ask =~ /Y/)
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{
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@cust_phone_ID = split(/-/, $cust_phone_ask);
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$cust_phone_length = $cust_phone_ID[1];
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$cust_phone_prompt = $cust_phone_ID[2];
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}
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if ($say_date =~ /Y/)
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{
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@say_date_ID = split(/-/, $say_date);
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$say_date_prompt = $say_date_ID[1];
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}
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if ($AGI_output =~ /STDERR/) {$AGILOG = '1';}
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if ($AGI_output =~ /FILE/) {$AGILOG = '2';}
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if ($AGI_output =~ /BOTH/) {$AGILOG = '3';}
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}
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($V)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D//gi;
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$calleridname =~ s/unknown//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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$phone_number=$callerid;
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### allow for VICIDIAL transfer data string "83002*3125551212*10000123*TESTCAMP*ABC*1234*"
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if ($extension =~ /^832\d\d\*|^833\d\d\*/)
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{
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@EXT_vars = split(/\*/, $extension);
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$referring_extension = $EXT_vars[0]; # initial extension sent
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$phone_number = $EXT_vars[1]; # phone number
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$lead_id = $EXT_vars[2]; # lead_id in vicidial_list
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$campaign_id = $EXT_vars[3]; # campaign id
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$product_code = $EXT_vars[4]; # product code
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$user = $EXT_vars[5]; # vicidial_user that sent the call here
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}
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### table structure for data ###
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# CREATE TABLE vicidial_ivr (
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# ivr_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
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# entry_time DATETIME,
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# length_in_sec SMALLINT(5) UNSIGNED default '0',
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# inbound_number VARCHAR(12),
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# recording_id INT(9) UNSIGNED,
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# recording_filename VARCHAR(50),
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# company_id VARCHAR(12),
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# phone_number VARCHAR(12),
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# lead_id INT(9) UNSIGNED,
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# campaign_id VARCHAR(20),
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# product_code VARCHAR(20),
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# user VARCHAR(20),
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# prompt_audio_1 VARCHAR(20),
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# prompt_response_1 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_2 VARCHAR(20),
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# prompt_response_2 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_3 VARCHAR(20),
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# prompt_response_3 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_4 VARCHAR(20),
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# prompt_response_4 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_5 VARCHAR(20),
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# prompt_response_5 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_6 VARCHAR(20),
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# prompt_response_6 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_7 VARCHAR(20),
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# prompt_response_7 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_8 VARCHAR(20),
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# prompt_response_8 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_9 VARCHAR(20),
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# prompt_response_9 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_10 VARCHAR(20),
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# prompt_response_10 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_11 VARCHAR(20),
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# prompt_response_11 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_12 VARCHAR(20),
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# prompt_response_12 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_13 VARCHAR(20),
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# prompt_response_13 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_14 VARCHAR(20),
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# prompt_response_14 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_15 VARCHAR(20),
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# prompt_response_15 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_16 VARCHAR(20),
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# prompt_response_16 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_17 VARCHAR(20),
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# prompt_response_17 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_18 VARCHAR(20),
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# prompt_response_18 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_19 VARCHAR(20),
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# prompt_response_19 TINYINT(1) UNSIGNED default '0',
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# prompt_audio_20 VARCHAR(20),
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# prompt_response_20 TINYINT(1) UNSIGNED default '0',
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# index (phone_number),
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# index (entry_time)
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# );
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### insert record into vicidial_ivr table ###
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$stmtA = "INSERT INTO vicidial_ivr (entry_time,length_in_sec,inbound_number,phone_number,lead_id,campaign_id,product_code,user) values('$now_date','0','$inbound_number','$phone_number','$lead_id','$campaign_id','$product_code','$user');";
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$affected_rows = $dbhA->do($stmtA);
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$cbc=0;
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$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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while ($sthArows > $cbc)
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{
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@aryA = $sthA->fetchrow_array;
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$ivr_id = "$aryA[0]";
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$cbc++;
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "IVR START- $ivr_id $inbound_number|$record_call|$company_ID_ask|$cust_phone_ask|$prompts|$last_prompt|$AGI_output"; &agi_output;}
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$AGI->stream_file('beep');
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### if set to play ID at beginning of session ###
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if ($play_ID =~ /Y/)
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{
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$AGI->stream_file("$play_ID_prompt");
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$AGI->say_digits("$ivr_id");
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sleep(1);
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$AGI->stream_file('beep');
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$AGI->say_digits("$ivr_id");
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sleep(1);
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}
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### if set to ask for company ID, run that subroutine ###
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if ($company_ID_ask =~ /Y/)
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{
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&company_ID_gather_response;
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$company_ID = $totalDTMF;
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&get_time_now;
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$length_in_sec = ($now_date_epoch - $start_epoch);
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$stmtA = "UPDATE vicidial_ivr SET company_id='$company_ID', length_in_sec='$length_in_sec' where ivr_id='$ivr_id';";
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if ($AGILOG) {$agi_string = "IVR- $ivr_id company: $company_ID length: $length_in_sec"; &agi_output;}
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$affected_rows = $dbhA->do($stmtA);
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}
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### if set to ask for user ID, run that subroutine ###
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if ($user_ID_ask =~ /Y/)
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{
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&user_ID_gather_response;
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$user_ID = $totalDTMF;
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&get_time_now;
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$length_in_sec = ($now_date_epoch - $start_epoch);
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$stmtA = "UPDATE vicidial_ivr SET user='$user_ID', length_in_sec='$length_in_sec' where ivr_id='$ivr_id';";
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if ($AGILOG) {$agi_string = "IVR- $ivr_id user: $user_ID length: $length_in_sec"; &agi_output;}
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$affected_rows = $dbhA->do($stmtA);
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}
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### if set to ask for customer phone number, run that subroutine ###
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if ($cust_phone_ask =~ /Y/)
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{
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&cust_phone_gather_response;
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$phone_number = $totalDTMF;
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&get_time_now;
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$length_in_sec = ($now_date_epoch - $start_epoch);
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$stmtA = "UPDATE vicidial_ivr SET phone_number='$phone_number', length_in_sec='$length_in_sec' where ivr_id='$ivr_id';";
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if ($AGILOG) {$agi_string = "IVR- $ivr_id phone: $phone_number length: $length_in_sec"; &agi_output;}
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$affected_rows = $dbhA->do($stmtA);
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}
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### if set to record this session, start recording ###
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if ($record_call =~ /Y/)
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{
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#$filename = "$inbound_number$US$phone_number$US$ivr_id";
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$filename = "$ivr_id";
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### code to record call goes here ###
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%ast_ver_str = parse_asterisk_version($asterisk_version);
|
|
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
|
|
{
|
|
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$filename|m");
|
|
}
|
|
else
|
|
{
|
|
if ( ($ast_ver_str{major} > 20) || ($SSrecording_dtmf_muting > 0) )
|
|
{
|
|
# Deprecation of "Monitor" application after Asterisk 20
|
|
$AGI->exec("MixMonitor",",r($PATHmonitor/MIX/$filename-in.wav)t($PATHmonitor/MIX/$filename-out.wav)");
|
|
}
|
|
else
|
|
{
|
|
$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$filename,m");
|
|
}
|
|
}
|
|
|
|
### insert record into recording_log table ###
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location) values('$channel','$server_ip','$inbound_number','$now_date','start_epoch','0','$filename','$lead_id','$user','$ivr_id');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$cbc=0;
|
|
$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
$stmtA = "UPDATE vicidial_ivr SET recording_id='$recording_id', recording_filename='$filename' where ivr_id='$ivr_id';";
|
|
if ($AGILOG) {$agi_string = "RECORDING- $recording_id $ivr_id START filename: $filename"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
|
|
$recording_dtmf_muting=0;
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{
|
|
if ($SSrecording_dtmf_muting > 1)
|
|
{
|
|
$recording_dtmf_muting = $SSrecording_dtmf_muting;
|
|
}
|
|
}
|
|
|
|
### insert record into recording_live table ###
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','MONO_LEGACY_VERIF','$server_ip','$now_date','$channel','$filename','$lead_id','$user','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
}
|
|
|
|
|
|
### if set, say the current date ###
|
|
if ($say_date =~ /Y/)
|
|
{
|
|
if ($AGILOG) {$agi_string = "SAYING DATETIME $now_date_epoch"; &agi_output;}
|
|
if (length($say_date_prompt)>0) {$AGI->stream_file("$say_date_prompt");}
|
|
sleep(1);
|
|
$AGI->exec("SayUnixtime");
|
|
sleep(1);
|
|
}
|
|
|
|
|
|
##### Go through the propmts one at a time until done #####
|
|
@prompts_list = split(/--/, $prompts);
|
|
$prompts_count = $#prompts_list;
|
|
|
|
$i=0;
|
|
$j=1;
|
|
while($prompts_count >= $i)
|
|
{
|
|
$prompt_ary = $prompts_list[$i];
|
|
@prompts_specs = split(/-/, $prompt_ary);
|
|
$prompt = $prompts_specs[0];
|
|
$wait_sec = $prompts_specs[1];
|
|
if ($wait_sec < 1) {$wait_sec=10;}
|
|
$response = '';
|
|
$prompt_name = "prompt_audio_$j";
|
|
$response_name = "prompt_response_$j";
|
|
|
|
sleep(1);
|
|
|
|
&prompt_gather_response;
|
|
$response = $totalDTMF;
|
|
|
|
&get_time_now;
|
|
$length_in_sec = ($now_date_epoch - $start_epoch);
|
|
|
|
$stmtA = "UPDATE vicidial_ivr SET $prompt_name='$prompt', $response_name='$response', length_in_sec='$length_in_sec' where ivr_id='$ivr_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "IVR- $ivr_id $i prompt: $prompt - $wait_sec response: $response length: $length_in_sec"; &agi_output;}
|
|
|
|
$i++;
|
|
$j++;
|
|
}
|
|
|
|
##### Play the last prompt and say the IVR number #####
|
|
$AGI->stream_file("$last_prompt");
|
|
$AGI->say_digits("$ivr_id");
|
|
|
|
&get_time_now;
|
|
$length_in_sec = ($now_date_epoch - $start_epoch);
|
|
|
|
$stmtA = "UPDATE vicidial_ivr SET length_in_sec='$length_in_sec' where ivr_id='$ivr_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "IVR- $ivr_id END prompt: $last_prompt length: $length_in_sec"; &agi_output;}
|
|
|
|
if ($record_call =~ /Y/)
|
|
{
|
|
$stmtA = "UPDATE recording_log SET length_in_sec='$length_in_sec' where recording_id='$recording_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "RECORDING- $recording_id length: $length_in_sec"; &agi_output;}
|
|
}
|
|
|
|
sleep(1);
|
|
$AGI->stream_file('beep');
|
|
$AGI->say_digits("$ivr_id");
|
|
sleep(1);
|
|
$AGI->stream_file('vm-goodbye');
|
|
|
|
|
|
if ($AGILOG) {$agi_string = "IVR- ID: $ivr_id DONE Exiting"; &agi_output;}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
##### SUBROUTINES ##############################################################
|
|
################################################################################
|
|
|
|
|
|
##### BEGIN collect the company ID #############################################
|
|
sub company_ID_gather_response
|
|
{
|
|
$digit='';
|
|
$interrupt_digit='';
|
|
|
|
$interrupt_digit = $AGI->stream_file("$company_ID_prompt",'1234567890');
|
|
|
|
print STDERR "interrupt_digit |$interrupt_digit|\n";
|
|
|
|
$digits_being_entered=1;
|
|
$digit_loop_counter=0;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
|
|
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
while ($digit_loop_counter < $company_ID_length)
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('100000')); # wait 100 seconds for input
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$company_ID_length;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
}
|
|
##### END collect the company ID ###############################################
|
|
|
|
|
|
|
|
##### BEGIN collect the user ID ################################################
|
|
sub user_ID_gather_response
|
|
{
|
|
$digit='';
|
|
$interrupt_digit='';
|
|
|
|
$interrupt_digit = $AGI->stream_file("$user_ID_prompt",'1234567890');
|
|
|
|
print STDERR "interrupt_digit |$interrupt_digit|\n";
|
|
|
|
$digits_being_entered=1;
|
|
$digit_loop_counter=0;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
|
|
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
while ($digit_loop_counter < $user_ID_length)
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('100000')); # wait 100 seconds for input
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$user_ID_length;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
}
|
|
##### END collect the user ID ##################################################
|
|
|
|
|
|
|
|
##### BEGIN collect the customer phone number ##################################
|
|
sub cust_phone_gather_response
|
|
{
|
|
$digit='';
|
|
$interrupt_digit='';
|
|
|
|
$interrupt_digit = $AGI->stream_file("$cust_phone_prompt",'1234567890');
|
|
|
|
print STDERR "interrupt_digit |$interrupt_digit|\n";
|
|
|
|
$digits_being_entered=1;
|
|
$digit_loop_counter=0;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
while ($digit_loop_counter < $cust_phone_length)
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('100000')); # wait 100 seconds for input
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$cust_phone_length;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
}
|
|
##### END collect the customer phone number ####################################
|
|
|
|
|
|
|
|
##### BEGIN collect the response to a prompt ###################################
|
|
sub prompt_gather_response
|
|
{
|
|
$digit='';
|
|
$interrupt_digit='';
|
|
|
|
$interrupt_digit = $AGI->stream_file("$prompt",'123456789');
|
|
|
|
print STDERR "interrupt_digit |$interrupt_digit|\n";
|
|
|
|
$digits_being_entered=1;
|
|
$digit_loop_counter=0;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
# if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
while ($digit_loop_counter < 1)
|
|
{
|
|
$wait_ms = ($wait_sec * 1000);
|
|
$digit = chr($AGI->wait_for_digit("$wait_ms")); # wait number of milli-seconds for input
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=-1;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
}
|
|
##### END collect the response to a prompt #####################################
|
|
|
|
|
|
|
|
|
|
|
|
sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
|
|
{
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$filedate = "$year$mon$mday$hour$min$sec";
|
|
}
|
|
|
|
|
|
|
|
sub checkresult
|
|
{
|
|
my ($res) = @_;
|
|
my $retval;
|
|
$tests++;
|
|
chomp $res;
|
|
if ($res =~ /^200/)
|
|
{
|
|
$res =~ /result=(-?\d+)/;
|
|
if (!length($1))
|
|
{
|
|
print STDERR "FAIL ($res)\n";
|
|
$fail++;
|
|
}
|
|
else
|
|
{
|
|
print STDERR "PASS ($1)\n";
|
|
$pass++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
print STDERR "FAIL (unexpected result '$res')\n";
|
|
$fail++;
|
|
}
|
|
}
|
|
|
|
sub agi_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
# subroutine to parse the asterisk version
|
|
# and return a hash with the various part
|
|
sub parse_asterisk_version
|
|
{
|
|
# grab the arguments
|
|
my $ast_ver_str = $_[0];
|
|
|
|
# get everything after the - and put it in $ast_ver_postfix
|
|
my @hyphen_parts = split( /-/ , $ast_ver_str );
|
|
|
|
my $ast_ver_postfix = $hyphen_parts[1];
|
|
|
|
# now split everything before the - up by the .
|
|
my @dot_parts = split( /\./ , $hyphen_parts[0] );
|
|
|
|
my %ast_ver_hash;
|
|
|
|
if ( $dot_parts[0] <= 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => $dot_parts[0],
|
|
"minor" => $dot_parts[1],
|
|
"build" => $dot_parts[2],
|
|
"revision" => $dot_parts[3],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
# digium dropped the 1 from asterisk 10 but we still need it
|
|
if ( $dot_parts[0] > 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => 1,
|
|
"minor" => $dot_parts[0],
|
|
"build" => $dot_parts[1],
|
|
"revision" => $dot_parts[2],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
return ( %ast_ver_hash );
|
|
}
|