ViciDial/agc_2-X
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agc_2-X/docs/LIST_SUGGESTIONS.txt
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mattf c17292ae7e optimized all AST_CRON_audio handling scripts to be more efficient 
added new minicsv file format for CLI lead loader script
in trunk, added new non-agent API script(add a new lead)

git-svn-id: svn://192.168.202.10@930 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-01 04:52:26 +00:00

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PROCESS FOR LIST SUGGESTIONS FOR ROOM MANAGERS Started: 2008-07-14
This document goes over the process for making suggestions of what lists to use at what time in a special report linked from the vicidial Administration web site(vicidial/admin.php).
The suggestions would group lists usage into eight 3-hour periods for each day according to server time. The actual number of 3-hour periods shown for each list would be restricted depending on the local call time scheme selected for the campaign and the area that the leads were present in.
The list suggestion process would most likely not be real-time, although at companies with small lists that might be possible. Instead, a server process running after-hours will generate statistics and scores for each list for each of the 3-hour periods. Something like the following will be viewable after the stats have been run:
LIST TIME TZ-DIAL% HA-SCORE SALE-SCORE
101 9AM-12PM 100 15 15
101 12PM-3PM 100 25 35 *
101 3PM-6PM 100 35 30
101 6PM-9PM 100 25 20
In the above example, the best time for a manager to call the list, for the highest rate of Human-Answered CONTACT, would be from 3-6PM. Or to maximixe SALEs they might want to call the list earlier at 12PM-3PM. the reason that you only see four 3-hour periods is that this specific list has only US Eastern time-zone leads in it and the campaign time scheme is set to 9AM-9PM so there is no possibility of calling past 9PM server time since the server is located in US Eastern Timezone, but a list with central or mountain time zone leads in it would show a fifth period(9PM-12AM) that would have score next to it(see example below). The Asterisk * is next to the time period that is happening right now, in the actual report that line would be highlighted with a different color.
LIST TIME TZ-DIAL% HA-SCORE SALE-SCORE
102 9AM-12PM 67 20 15
102 12PM-3PM 100 15 15 *
102 3PM-6PM 100 20 25
102 6PM-9PM 100 15 10
102 9PM-12AM 33 30 35
In this example you get some indication of how the TZ-DIAL % will work. In the real application it might be better to use some kind of graph or filled-in sections of the table that would indicate the time ranges and lead percentage covered in each of the time periods to give a better visual of when the leads are able to be dialed.
There will also be the ability to see a comparison of the available lists for the current time period so that a manager can make a decision as to which of those lists to make active.
Factors to be taken into account by the scoring process:
- number of leads in the list
- number of leads in a callable time zone in the list
- number of sales and the sales ratio in each time period
- number of attempts by leads in the list in each time period
- the amount of dead leads(leads that cannot be called anymore) in the list
- the number of calls placed yesterday in the same time period
- the number of Human-Answered leads for each period
Needed database changes:
!!! IMPORTANT !!!
THESE ARE FOR REFERENCE ONLY, DO NOT RUN THEM!!!
ALTER TABLE vicidial_status_categories ADD sale_category ENUM('Y','N') default 'N';
ALTER TABLE vicidial_status_categories ADD dead_lead_category ENUM('Y','N') default 'N';
CREATE TABLE vicidial_lists_suggestions (
list_id BIGINT(14) UNSIGNED PRIMARY KEY NOT NULL,
last_update_time DATETIME,
leads_count INT(9) UNSIGNED,
calls_count INT(9) UNSIGNED,
sales_count INT(9) UNSIGNED,
contacts_count INT(9) UNSIGNED,
period_1_dialable MEDIUMINT(7) UNSIGNED,
period_1_tz_dial_pct TINYINT(3),
period_1_calls MEDIUMINT(7) UNSIGNED,
period_1_sales MEDIUMINT(7) UNSIGNED,
period_1_contacts MEDIUMINT(7) UNSIGNED,
period_1_avg_attempts TINYINT(3) UNSIGNED,
period_1_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_1_score_sale TINYINT(3),
period_1_score_contact TINYINT(3),
period_2_dialable MEDIUMINT(7) UNSIGNED,
period_2_tz_dial_pct TINYINT(3),
period_2_calls MEDIUMINT(7) UNSIGNED,
period_2_sales MEDIUMINT(7) UNSIGNED,
period_2_contacts MEDIUMINT(7) UNSIGNED,
period_2_avg_attempts TINYINT(3) UNSIGNED,
period_2_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_2_score_sale TINYINT(3),
period_2_score_contact TINYINT(3),
period_3_dialable MEDIUMINT(7) UNSIGNED,
period_3_tz_dial_pct TINYINT(3),
period_3_calls MEDIUMINT(7) UNSIGNED,
period_3_sales MEDIUMINT(7) UNSIGNED,
period_3_contacts MEDIUMINT(7) UNSIGNED,
period_3_avg_attempts TINYINT(3) UNSIGNED,
period_3_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_3_score_sale TINYINT(3),
period_3_score_contact TINYINT(3),
period_4_dialable MEDIUMINT(7) UNSIGNED,
period_4_tz_dial_pct TINYINT(3),
period_4_calls MEDIUMINT(7) UNSIGNED,
period_4_sales MEDIUMINT(7) UNSIGNED,
period_4_contacts MEDIUMINT(7) UNSIGNED,
period_4_avg_attempts TINYINT(3) UNSIGNED,
period_4_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_4_score_sale TINYINT(3),
period_4_score_contact TINYINT(3),
period_5_dialable MEDIUMINT(7) UNSIGNED,
period_5_tz_dial_pct TINYINT(3),
period_5_calls MEDIUMINT(7) UNSIGNED,
period_5_sales MEDIUMINT(7) UNSIGNED,
period_5_contacts MEDIUMINT(7) UNSIGNED,
period_5_avg_attempts TINYINT(3) UNSIGNED,
period_5_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_5_score_sale TINYINT(3),
period_5_score_contact TINYINT(3),
period_6_dialable MEDIUMINT(7) UNSIGNED,
period_6_tz_dial_pct TINYINT(3),
period_6_calls MEDIUMINT(7) UNSIGNED,
period_6_sales MEDIUMINT(7) UNSIGNED,
period_6_contacts MEDIUMINT(7) UNSIGNED,
period_6_avg_attempts TINYINT(3) UNSIGNED,
period_6_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_6_score_sale TINYINT(3),
period_6_score_contact TINYINT(3),
period_7_dialable MEDIUMINT(7) UNSIGNED,
period_7_tz_dial_pct TINYINT(3),
period_7_calls MEDIUMINT(7) UNSIGNED,
period_7_sales MEDIUMINT(7) UNSIGNED,
period_7_contacts MEDIUMINT(7) UNSIGNED,
period_7_avg_attempts TINYINT(3) UNSIGNED,
period_7_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_7_score_sale TINYINT(3),
period_7_score_contact TINYINT(3),
period_8_dialable MEDIUMINT(7) UNSIGNED,
period_8_tz_dial_pct TINYINT(3),
period_8_calls MEDIUMINT(7) UNSIGNED,
period_8_sales MEDIUMINT(7) UNSIGNED,
period_8_contacts MEDIUMINT(7) UNSIGNED,
period_8_avg_attempts TINYINT(3) UNSIGNED,
period_8_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_8_score_sale TINYINT(3),
period_8_score_contact TINYINT(3)
);
CREATE TABLE vicidial_lists_suggestion_log (
list_id BIGINT(14) UNSIGNED NOT NULL,
campaign_id VARCHAR(20) NOT NULL,
log_datetime DATETIME NOT NULL,
leads_count INT(9) UNSIGNED,
calls_count INT(9) UNSIGNED,
sales_count INT(9) UNSIGNED,
contacts_count INT(9) UNSIGNED,
period_1_dialable MEDIUMINT(7) UNSIGNED,
period_1_tz_dial_pct TINYINT(3),
period_1_calls MEDIUMINT(7) UNSIGNED,
period_1_sales MEDIUMINT(7) UNSIGNED,
period_1_contacts MEDIUMINT(7) UNSIGNED,
period_1_avg_attempts TINYINT(3) UNSIGNED,
period_1_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_1_score_sale TINYINT(3),
period_1_score_contact TINYINT(3),
period_2_dialable MEDIUMINT(7) UNSIGNED,
period_2_tz_dial_pct TINYINT(3),
period_2_calls MEDIUMINT(7) UNSIGNED,
period_2_sales MEDIUMINT(7) UNSIGNED,
period_2_contacts MEDIUMINT(7) UNSIGNED,
period_2_avg_attempts TINYINT(3) UNSIGNED,
period_2_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_2_score_sale TINYINT(3),
period_2_score_contact TINYINT(3),
period_3_dialable MEDIUMINT(7) UNSIGNED,
period_3_tz_dial_pct TINYINT(3),
period_3_calls MEDIUMINT(7) UNSIGNED,
period_3_sales MEDIUMINT(7) UNSIGNED,
period_3_contacts MEDIUMINT(7) UNSIGNED,
period_3_avg_attempts TINYINT(3) UNSIGNED,
period_3_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_3_score_sale TINYINT(3),
period_3_score_contact TINYINT(3),
period_4_dialable MEDIUMINT(7) UNSIGNED,
period_4_tz_dial_pct TINYINT(3),
period_4_calls MEDIUMINT(7) UNSIGNED,
period_4_sales MEDIUMINT(7) UNSIGNED,
period_4_contacts MEDIUMINT(7) UNSIGNED,
period_4_avg_attempts TINYINT(3) UNSIGNED,
period_4_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_4_score_sale TINYINT(3),
period_4_score_contact TINYINT(3),
period_5_dialable MEDIUMINT(7) UNSIGNED,
period_5_tz_dial_pct TINYINT(3),
period_5_calls MEDIUMINT(7) UNSIGNED,
period_5_sales MEDIUMINT(7) UNSIGNED,
period_5_contacts MEDIUMINT(7) UNSIGNED,
period_5_avg_attempts TINYINT(3) UNSIGNED,
period_5_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_5_score_sale TINYINT(3),
period_5_score_contact TINYINT(3),
period_6_dialable MEDIUMINT(7) UNSIGNED,
period_6_tz_dial_pct TINYINT(3),
period_6_calls MEDIUMINT(7) UNSIGNED,
period_6_sales MEDIUMINT(7) UNSIGNED,
period_6_contacts MEDIUMINT(7) UNSIGNED,
period_6_avg_attempts TINYINT(3) UNSIGNED,
period_6_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_6_score_sale TINYINT(3),
period_6_score_contact TINYINT(3),
period_7_dialable MEDIUMINT(7) UNSIGNED,
period_7_tz_dial_pct TINYINT(3),
period_7_calls MEDIUMINT(7) UNSIGNED,
period_7_sales MEDIUMINT(7) UNSIGNED,
period_7_contacts MEDIUMINT(7) UNSIGNED,
period_7_avg_attempts TINYINT(3) UNSIGNED,
period_7_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_7_score_sale TINYINT(3),
period_7_score_contact TINYINT(3),
period_8_dialable MEDIUMINT(7) UNSIGNED,
period_8_tz_dial_pct TINYINT(3),
period_8_calls MEDIUMINT(7) UNSIGNED,
period_8_sales MEDIUMINT(7) UNSIGNED,
period_8_contacts MEDIUMINT(7) UNSIGNED,
period_8_avg_attempts TINYINT(3) UNSIGNED,
period_8_calls_yesterday MEDIUMINT(7) UNSIGNED,
period_8_score_sale TINYINT(3),
period_8_score_contact TINYINT(3),
index (list_id),
index (campaign_id),
index (log_datetime)
);
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