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ebc34c0f4cd37bf6eb88f6fb3a05a4ef41912212
agc_2-X/bin/AST_VDadapt.pl
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mattf ebc34c0f4c added more to PREDICTIVE document 
changing some code in AST_VDadapt.pl for potential looping

git-svn-id: svn://192.168.202.10@223 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-08-26 03:56:20 +00:00

900 lines
31 KiB
Perl
Raw Blame History

#!/usr/bin/perl
#
# AST_VDadapt.pl version 2.0.1 *DBI-version*
#
# DESCRIPTION:
# adjusts the auto_dial_level for vicidial adaptive-predictive campaigns.
#
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
#
# 60823-1302 - first build from AST_VDhopper.pl
#
# constants
$DB=0; # Debug flag, set to 0 for no debug messages, On an active system this will generate lots of lines of output per minute
$US='__';
$MT[0]='';
$secT = time();
&get_time_now;
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options(must stay in this order):\n [--debug] = debug\n [--debugX] = super debug\n [--dbgmt] = show GMT offset of records as they are inserted into hopper\n [-t] = test\n [--level=XXX] = force a hopper_level of XXX\n [--campaign=XXX] = run for campaign XXX only\n [-force] = force calculation of suggested predictive dial_level\n [-test] = test only, do not alter dial_level\n\n";
}
else
{
if ($args =~ /--campaign=/i)
{
# print "\n|$ARGS|\n\n";
@data_in = split(/--campaign=/,$args);
$CLIcampaign = $data_in[1];
}
else
{$CLIcampaign = '';}
if ($args =~ /--level=/i)
{
@data_in = split(/--level=/,$args);
$CLIlevel = $data_in[1];
$CLIlevel =~ s/ .*$//gi;
$CLIlevel =~ s/\D//gi;
print "\n-----HOPPER LEVEL OVERRIDE: $CLIlevel -----\n\n";
}
else
{$CLIlevel = '';}
if ($args =~ /--debug/i)
{
$DB=1;
print "\n----- DEBUG -----\n\n";
}
if ($args =~ /--debugX/i)
{
$DBX=1;
print "\n----- SUPER DEBUG -----\n\n";
}
if ($args =~ /--dbgmt/i)
{
$DB_show_offset=1;
print "\n-----DEBUG GMT -----\n\n";
}
if ($args =~ /-force/i)
{
$force_test=1;
print "\n----- FORCE TESTING -----\n\n";
}
if ($args =~ /-t/i)
{
$T=1; $TEST=1;
print "\n-----TESTING -----\n\n";
}
if ($args =~ /--wipe-hopper-clean/i)
{
$wipe_hopper_clean=1;
}
}
}
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VDHLOGfile) {$VDHLOGfile = "$PATHlogs/hopper.$year-$mon-$mday";}
if (!$VARDB_port) {$VARDB_port='3306';}
use DBI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Start loop code ###
### Grab Server values from the database
$stmtA = "SELECT vd_server_logs,local_gmt FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBvd_server_logs = "$aryA[0]";
$DBSERVER_GMT = "$aryA[1]";
if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
else {$SYSLOG = '0';}
if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
$rec_count++;
}
$sthA->finish();
$secX = time();
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX);
$LOCAL_GMT_OFF = $SERVER_GMT;
$LOCAL_GMT_OFF_STD = $SERVER_GMT;
if ($isdst) {$LOCAL_GMT_OFF++;}
$GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600));
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now);
$mon++;
$year = ($year + 1900);
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";}
@campaign_id=@MT;
if ($CLIcampaign)
{
$stmtA = "SELECT * from vicidial_campaigns where campaign_id='$CLIcampaign'";
}
else
{
$stmtA = "SELECT * from vicidial_campaigns where active='Y'";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$campaign_id[$rec_count] = "$aryA[0]";
$dial_status_a[$rec_count] = "$aryA[3]";
$dial_status_b[$rec_count] = "$aryA[4]";
$dial_status_c[$rec_count] = "$aryA[5]";
$dial_status_d[$rec_count] = "$aryA[6]";
$dial_status_e[$rec_count] = "$aryA[7]";
$lead_order[$rec_count] = "$aryA[8]";
if (!$CLIlevel)
{$hopper_level[$rec_count] = "$aryA[13]";}
else
{$hopper_level[$rec_count] = "$CLIlevel";}
$auto_dial_level[$rec_count] = "$aryA[14]";
$local_call_time[$rec_count] = "$aryA[16]";
$lead_filter_id[$rec_count] = "$aryA[35]";
$use_internal_dnc[$rec_count] = "$aryA[43]";
$dial_method[$rec_count] = $aryA[46];
$available_only_ratio_tally[$rec_count] = $aryA[47];
$adaptive_dropped_percentage[$rec_count] = $aryA[48];
$adaptive_maximum_level[$rec_count] = $aryA[49];
$adaptive_latest_target_gmt[$rec_count] = $aryA[50];
$adaptive_intensity[$rec_count] = $aryA[51];
$rec_count++;
}
$sthA->finish();
if ($DB) {print "CAMPAIGNS TO PROCESSES ADAPT FOR: $rec_count|$#campaign_id\n";}
##### LOOP THROUGH EACH CAMPAIGN AND PROCESS THE HOPPER #####
$i=0;
foreach(@campaign_id)
{
### Find out how many leads are in the hopper from a specific campaign
$hopper_ready_count=0;
$stmtA = "SELECT count(*) from vicidial_hopper where campaign_id='$campaign_id[$i]' and status='READY';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$hopper_ready_count = $aryA[0];
if ($DB) {print "\n $campaign_id[$i] hopper READY count: $hopper_ready_count\n";}
if ($DBX) {print " |$stmtA|\n";}
$rec_count++;
}
$sthA->finish();
$event_string = "|$campaign_id[$i]|$hopper_level[$i]|$hopper_ready_count|$local_call_time[$i]||";
&event_logger;
if ($hopper_ready_count>0)
{
### BEGIN - GATHER STATS FOR THE vicidial_campaign_stats TABLE ###
$vicidial_log = 'vicidial_log';
$VCSdialable_leads=0;
$VCScalls_today=0;
$VCSdrops_today=0;
$VCSdrops_today_pct=0;
$VCScalls_hour=0;
$VCSdrops_hour=0;
$VCSdrops_hour_pct=0;
$VCScalls_halfhour=0;
$VCSdrops_halfhour=0;
$VCSdrops_halfhour_pct=0;
$VCScalls_five=0;
$VCSdrops_five=0;
$VCSdrops_five_pct=0;
$VCScalls_one=0;
$VCSdrops_one=0;
$VCSdrops_one_pct=0;
$differential_onemin=0;
$agents_average_onemin=0;
$stmtA = "SELECT dialable_leads from vicidial_campaign_stats where campaign_id='$campaign_id[$i]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdialable_leads = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
# LAST ONE MINUTE CALL AND DROP STATS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_one';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCScalls_one = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($VCScalls_one > 0)
{
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_one' and status IN('DROP','XDROP');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdrops_one = "$aryA[0]";
if ($VCSdrops_one > 0)
{
$VCSdrops_one_pct = ( ($VCSdrops_one / $VCScalls_one) * 100 );
$VCSdrops_one_pct = sprintf("%.2f", $VCSdrops_one_pct);
}
$rec_count++;
}
$sthA->finish();
# TODAY CALL AND DROP STATS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCScalls_today = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($VCScalls_today > 0)
{
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date' and status IN('DROP','XDROP');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdrops_today = "$aryA[0]";
if ($VCSdrops_today > 0)
{
$VCSdrops_today_pct = ( ($VCSdrops_today / $VCScalls_today) * 100 );
$VCSdrops_today_pct = sprintf("%.2f", $VCSdrops_today_pct);
}
$rec_count++;
}
$sthA->finish();
}
# LAST HOUR CALL AND DROP STATS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_hour';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCScalls_hour = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($VCScalls_hour > 0)
{
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_hour' and status IN('DROP','XDROP');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdrops_hour = "$aryA[0]";
if ($VCSdrops_hour > 0)
{
$VCSdrops_hour_pct = ( ($VCSdrops_hour / $VCScalls_hour) * 100 );
$VCSdrops_hour_pct = sprintf("%.2f", $VCSdrops_hour_pct);
}
$rec_count++;
}
$sthA->finish();
}
# LAST HALFHOUR CALL AND DROP STATS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_halfhour';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCScalls_halfhour = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($VCScalls_halfhour > 0)
{
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_halfhour' and status IN('DROP','XDROP');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdrops_halfhour = "$aryA[0]";
if ($VCSdrops_halfhour > 0)
{
$VCSdrops_halfhour_pct = ( ($VCSdrops_halfhour / $VCScalls_halfhour) * 100 );
$VCSdrops_halfhour_pct = sprintf("%.2f", $VCSdrops_halfhour_pct);
}
$rec_count++;
}
$sthA->finish();
}
# LAST FIVE MINUTE CALL AND DROP STATS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_five';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCScalls_five = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($VCScalls_five > 0)
{
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_five' and status IN('DROP','XDROP');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdrops_five = "$aryA[0]";
if ($VCSdrops_five > 0)
{
$VCSdrops_five_pct = ( ($VCSdrops_five / $VCScalls_five) * 100 );
$VCSdrops_five_pct = sprintf("%.2f", $VCSdrops_five_pct);
}
$rec_count++;
}
$sthA->finish();
}
$VCSINCALL=0;
$VCSREADY=0;
$VCSCLOSER=0;
$VCSPAUSED=0;
$VCSagents=0;
$VCSagents_calc=0;
$VCSagents_active=0;
# COUNTS OF STATUSES OF AGENTS IN THIS CAMPAIGN
$stmtA = "SELECT count(*),status from vicidial_live_agents where campaign_id='$campaign_id[$i]' and last_update_time > '$VDL_one' group by status;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSagent_count = "$aryA[0]";
$VCSagent_status = "$aryA[1]";
$rec_count++;
if ($VCSagent_status =~ /INCALL|QUEUE/) {$VCSINCALL = ($VCSINCALL + $VCSagent_count);}
if ($VCSagent_status =~ /READY/) {$VCSREADY = ($VCSREADY + $VCSagent_count);}
if ($VCSagent_status =~ /CLOSER/) {$VCSCLOSER = ($VCSCLOSER + $VCSagent_count);}
if ($VCSagent_status =~ /PAUSED/) {$VCSPAUSED = ($VCSPAUSED + $VCSagent_count);}
$VCSagents = ($VCSagents + $VCSagent_count);
}
$sthA->finish();
if ($available_only_ratio_tally =~ /Y/)
{$VCSagents_calc = $VCSREADY;}
else
{$VCSagents_calc = ($VCSINCALL + $VCSREADY);}
$VCSagents_active = ($VCSINCALL + $VCSREADY + $VCSCLOSER);
### END - GATHER STATS FOR THE vicidial_campaign_stats TABLE ###
# GET AVERAGES FROM THIS CAMPAIGN
$stmtA = "SELECT differential_onemin,agents_average_onemin from vicidial_campaign_stats where campaign_id='$campaign_id[$i]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$differential_onemin = "$aryA[0]";
$agents_average_onemin = "$aryA[1]";
$rec_count++;
}
$sthA->finish();
##### BEGIN calculate what gmt_offset_now values are within the allowed local_call_time setting ###
$last_target_hour=0;
$g=0;
$p='13';
$GMT_gmt[0] = '';
$GMT_hour[0] = '';
$GMT_day[0] = '';
if ($DBX) {print "\n |GMT-DAY-HOUR| ";}
while ($p > -13)
{
$pzone = ($GMT_now + ($p * 3600));
($psec,$pmin,$phour,$pmday,$pmon,$pyear,$pday,$pyday,$pisdst) = localtime($pzone);
$phour=($phour * 100);
$tz = sprintf("%.2f", $p);
$GMT_gmt[$g] = "$tz";
$GMT_day[$g] = "$pday";
$GMT_hour[$g] = ($phour + $pmin);
$p = ($p - 0.25);
if ($DBX) {print "|$GMT_gmt[$g]-$GMT_day[$g]-$GMT_hour[$g]|";}
$g++;
}
if ($DBX) {print "\n";}
$stmtA = "SELECT * FROM vicidial_call_times where call_time_id='$local_call_time[$i]';";
if ($DBX) {print " |$stmtA|\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$Gct_default_start = "$aryA[3]";
$Gct_default_stop = "$aryA[4]";
$Gct_sunday_start = "$aryA[5]";
$Gct_sunday_stop = "$aryA[6]";
$Gct_monday_start = "$aryA[7]";
$Gct_monday_stop = "$aryA[8]";
$Gct_tuesday_start = "$aryA[9]";
$Gct_tuesday_stop = "$aryA[10]";
$Gct_wednesday_start = "$aryA[11]";
$Gct_wednesday_stop = "$aryA[12]";
$Gct_thursday_start = "$aryA[13]";
$Gct_thursday_stop = "$aryA[14]";
$Gct_friday_start = "$aryA[15]";
$Gct_friday_stop = "$aryA[16]";
$Gct_saturday_start = "$aryA[17]";
$Gct_saturday_stop = "$aryA[18]";
$Gct_state_call_times = "$aryA[19]";
$rec_count++;
}
$sthA->finish();
$ct_states = '';
$ct_state_gmt_SQL = '';
$del_state_gmt_SQL = '';
$ct_srs=0;
$b=0;
$r=0;
$default_gmt='';
$del_default_gmt='';
while($r < $g)
{
if ($GMT_day[$r]==0) #### Sunday local time
{
if (($Gct_sunday_start==0) and ($Gct_sunday_stop==0))
{
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
else
{
if ( ($GMT_hour[$r]>=$Gct_sunday_start) and ($GMT_hour[$r]<$Gct_sunday_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
}
if ($GMT_day[$r]==1) #### Monday local time
{
if (($Gct_monday_start==0) and ($Gct_monday_stop==0))
{
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
else
{
if ( ($GMT_hour[$r]>=$Gct_monday_start) and ($GMT_hour[$r]<$Gct_monday_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
}
if ($GMT_day[$r]==2) #### Tuesday local time
{
if (($Gct_tuesday_start==0) and ($Gct_tuesday_stop==0))
{
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
else
{
if ( ($GMT_hour[$r]>=$Gct_tuesday_start) and ($GMT_hour[$r]<$Gct_tuesday_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
}
if ($GMT_day[$r]==3) #### Wednesday local time
{
if (($Gct_wednesday_start==0) and ($Gct_wednesday_stop==0))
{
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
else
{
if ( ($GMT_hour[$r]>=$Gct_wednesday_start) and ($GMT_hour[$r]<$Gct_wednesday_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
}
if ($GMT_day[$r]==4) #### Thursday local time
{
if (($Gct_thursday_start==0) and ($Gct_thursday_stop==0))
{
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
else
{
if ( ($GMT_hour[$r]>=$Gct_thursday_start) and ($GMT_hour[$r]<$Gct_thursday_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
}
if ($GMT_day[$r]==5) #### Friday local time
{
if (($Gct_friday_start==0) and ($Gct_friday_stop==0))
{
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
else
{
if ( ($GMT_hour[$r]>=$Gct_friday_start) and ($GMT_hour[$r]<$Gct_friday_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
}
if ($GMT_day[$r]==6) #### Saturday local time
{
if (($Gct_saturday_start==0) and ($Gct_saturday_stop==0))
{
if ( ($GMT_hour[$r]>=$Gct_default_start) and ($GMT_hour[$r]<$Gct_default_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
else
{
if ( ($GMT_hour[$r]>=$Gct_saturday_start) and ($GMT_hour[$r]<$Gct_saturday_stop) )
{if ($GMT_hour[$r] > $last_target_hour) {$last_target_hour=$GMT_hour[$r];}}
}
}
$r++;
}
##### END calculate what gmt_offset_now values are within the allowed local_call_time setting ###
## UPDATE STATS FOR CAMPAIGN
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today',drops_today='$VCSdrops_today',drops_today_pct='$VCSdrops_today_pct',calls_hour='$VCScalls_hour',drops_hour='$VCSdrops_hour',drops_hour_pct='$VCSdrops_hour_pct',calls_halfhour='$VCScalls_halfhour',drops_halfhour='$VCSdrops_halfhour',drops_halfhour_pct='$VCSdrops_halfhour_pct',calls_fivemin='$VCScalls_five',drops_fivemin='$VCSdrops_five',drops_fivemin_pct='$VCSdrops_five_pct',calls_onemin='$VCScalls_one',drops_onemin='$VCSdrops_one',drops_onemin_pct='$VCSdrops_one_pct' where campaign_id='$campaign_id[$i]';";
$affected_rows = $dbhA->do($stmtA);
if ( ($dial_method[$i] =~ /ADAPT_HARD_LIMIT|ADAPT_AVERAGE|ADAPT_TAPERED/) || ($force_test>0) )
{
# Calculate the optimal dial_level differential for the past minute
$differential_mul = ($differential_onemin / $agents_average_onemin);
$differential_pct_raw = ($differential_mul * 100);
$differential_pct = sprintf("%.2f", $differential_pct_raw);
# Factor in the intensity setting
$intensity_mul = ($adaptive_intensity[$i] / 100);
if ($differential_pct_raw < 0)
{
$abs_intensity_mul = abs($intensity_mul - 1);
$intensity_diff = ($differential_pct_raw * $abs_intensity_mul);
}
else
{$intensity_diff = ($differential_pct_raw * ($intensity_mul + 1) );}
$intensity_pct = sprintf("%.2f", $intensity_diff);
$intensity_diff_mul = ($intensity_diff / 100);
# Suggested dial_level based on differential
$suggested_dial_level = ($auto_dial_level[$i] * ($differential_mul + 1) );
$suggested_dial_level = sprintf("%.3f", $suggested_dial_level);
# Suggested dial_level based on differential with intensity setting
$intensity_dial_level = ($auto_dial_level[$i] * ($intensity_diff_mul + 1) );
$intensity_dial_level = sprintf("%.3f", $intensity_dial_level);
# Calculate last timezone target for ADAPT_TAPERED
$last_hour_diff_gmt = ($LOCAL_GMT_OFF - $adaptive_latest_target_gmt[$i]);
$last_hour_diff = ($last_hour_diff_gmt * 100);
$last_target_hour_final = ($last_target_hour + $last_hour_diff);
if ($last_target_hour_final>2400) {$last_target_hour_final=2400;}
$tapered_hours_left = ($last_target_hour_final - $current_hourmin);
if ($tapered_hours_left > 1000)
{$tapered_rate = 1;}
else
{$tapered_rate = ($tapered_hours_left / 1000);}
$adaptive_string = "\n";
$adaptive_string .= "CAMPAIGN: $campaign_id[$i]\n";
$adaptive_string .= "SETTINGS-\n";
$adaptive_string .= " DIAL_LEVEL: $auto_dial_level[$i]\n";
$adaptive_string .= " DIALMETHOD: $dial_method[$i]\n";
$adaptive_string .= " AVAIL ONLY: $available_only_ratio_tally[$i]\n";
$adaptive_string .= " DROP PCNT: $adaptive_dropped_percentage[$i]\n";
$adaptive_string .= " MAX LEVEL: $adaptive_maximum_level[$i]\n";
$adaptive_string .= " SERVER GMT: $LOCAL_GMT_OFF - $current_hourmin\n";
$adaptive_string .= " LATESTHOUR: $last_target_hour\n";
$adaptive_string .= " LATEST GMT: $adaptive_latest_target_gmt[$i]\n";
$adaptive_string .= " LATETARGET: $last_target_hour_final ($tapered_hours_left left|$tapered_rate)\n";
$adaptive_string .= " INTENSITY: $adaptive_intensity[$i]\n";
$adaptive_string .= "CURRENT STATS-\n";
$adaptive_string .= " AVG AGENTS: $agents_average_onemin\n";
$adaptive_string .= " AGENTS: $VCSagents ACTIVE: $VCSagents_active CALC: $VCSagents_calc INCALL: $VCSINCALL READY: $VCSREADY\n";
$adaptive_string .= " DL DIFFERENTIAL: $differential_onemin\n";
$adaptive_string .= "DIAL LEVEL SUGGESTION-\n";
$adaptive_string .= " PERCENT DIFF: $differential_pct\n";
$adaptive_string .= " SUGGEST DL: $suggested_dial_level = ($auto_dial_level[$i] * ($differential_mul + 1) )\n";
$adaptive_string .= " INTENSE DIFF: $intensity_pct\n";
$adaptive_string .= " INTENSE DL: $intensity_dial_level = ($auto_dial_level[$i] * ($intensity_diff_mul + 1) )\n";
if ($intensity_dial_level > $adaptive_maximum_level[$i])
{
$adaptive_string .= " DIAL LEVEL OVER CAP! SETTING TO CAP: $adaptive_maximum_level[$i]\n";
$intensity_dial_level = $adaptive_maximum_level[$i];
}
if ($intensity_dial_level < 1)
{
$adaptive_string .= " DIAL LEVEL TOO LOW! SETTING TO 1\n";
$intensity_dial_level = "1.0";
}
$adaptive_string .= "DROP STATS-\n";
$adaptive_string .= " TODAY DROPS: $VCScalls_today $VCSdrops_today $VCSdrops_today_pct%\n";
$adaptive_string .= " ONE HOUR DROPS: $VCScalls_hour $VCSdrops_hour $VCSdrops_hour_pct%\n";
$adaptive_string .= " HALF HOUR DROPS: $VCScalls_halfhour $VCSdrops_halfhour $VCSdrops_halfhour_pct%\n";
$adaptive_string .= " FIVE MIN DROPS: $VCScalls_five $VCSdrops_five $VCSdrops_five_pct%\n";
$adaptive_string .= " ONE MIN DROPS: $VCScalls_one $VCSdrops_one $VCSdrops_one_pct%\n";
### DROP PERCENTAGE RULES TO LOWER DIAL_LEVEL ###
if ( ($VCScalls_one > 20) && ($VCSdrops_one_pct > 50) )
{
$intensity_dial_level = ($intensity_dial_level / 2);
$adaptive_string .= " DROP RATE OVER 50% FOR LAST MINUTE! CUTTING DIAL LEVEL TO: $intensity_dial_level\n";
}
if ( ($VCScalls_today > 50) && ($VCSdrops_today_pct > $adaptive_dropped_percentage[$i]) )
{
if ($dial_method[$i] =~ /ADAPT_HARD_LIMIT/)
{
$intensity_dial_level = "1.0";
$adaptive_string .= " DROP RATE OVER HARD LIMIT FOR TODAY! HARD DIAL LEVEL TO: 1.0\n";
}
if ($dial_method[$i] =~ /ADAPT_AVERAGE/)
{
$intensity_dial_level = ($intensity_dial_level / 2);
$adaptive_string .= " DROP RATE OVER LIMIT FOR TODAY! AVERAGING DIAL LEVEL TO: $intensity_dial_level\n";
}
if ($dial_method[$i] =~ /ADAPT_TAPERED/)
{
if ($tapered_hours_left < 0)
{
$intensity_dial_level = "1.0";
$adaptive_string .= " DROP RATE OVER LAST HOUR LIMIT FOR TODAY! TAPERING DIAL LEVEL TO: 1.0\n";
}
else
{
$intensity_dial_level = ($intensity_dial_level * $tapered_rate);
$adaptive_string .= " DROP RATE OVER LIMIT FOR TODAY! TAPERING DIAL LEVEL TO: $intensity_dial_level\n";
}
}
}
### ALWAYS RAISE DIAL_LEVEL TO 1.0 IF IT IS LOWER ###
if ($intensity_dial_level < 1)
{
$adaptive_string .= " DIAL LEVEL TOO LOW! SETTING TO 1\n";
$intensity_dial_level = "1.0";
}
if (!$TEST)
{
$stmtA = "UPDATE vicidial_campaigns SET auto_dial_level='$intensity_dial_level' where campaign_id='$campaign_id[$i]';";
$Uaffected_rows = $dbhA->do($stmtA);
}
$adaptive_string .= "DIAL LEVEL UPDATED TO: $intensity_dial_level CONFIRM: $Uaffected_rows\n";
}
if ($DB) {print "campaign stats updated: $campaign_id[$i] $adaptive_string\n";}
&adaptive_logger;
}
}
$i++;
}
$dbhA->disconnect();
if($DB)
{
### calculate time to run script ###
$secY = time();
$secZ = ($secY - $secT);
if (!$q) {print "DONE. Script execution time in seconds: $secZ\n";}
}
exit;
sub event_logger
{
if ($SYSLOG)
{
### open the log file for writing ###
open(Lout, ">>$VDHLOGfile")
|| die "Can't open $VDHLOGfile: $!\n";
print Lout "$now_date|$event_string|\n";
close(Lout);
}
$event_string='';
}
sub adaptive_logger
{
if ($SYSLOG)
{
$VDHCLOGfile = "$PATHlogs/VDadaptive-$campaign_id[$i].$file_date";
### open the log file for writing ###
open(Aout, ">>$VDHCLOGfile")
|| die "Can't open $VDHCLOGfile: $!\n";
print Aout "$now_date$adaptive_string\n";
close(Aout);
}
$adaptive_string='';
}
sub get_time_now
{
$secX = time();
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$file_date = "$year-$mon-$mday";
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$VDL_date = "$year-$mon-$mday 00:00:01";
$current_hourmin = "$hour$min";
### get date-time of one hour ago ###
$VDL_hour = ($secX - (60 * 60));
($Vsec,$Vmin,$Vhour,$Vmday,$Vmon,$Vyear,$Vwday,$Vyday,$Visdst) = localtime($VDL_hour);
$Vyear = ($Vyear + 1900);
$Vmon++;
if ($Vmon < 10) {$Vmon = "0$Vmon";}
if ($Vmday < 10) {$Vmday = "0$Vmday";}
$VDL_hour = "$Vyear-$Vmon-$Vmday $Vhour:$Vmin:$Vsec";
### get date-time of half hour ago ###
$VDL_halfhour = ($secX - (30 * 60));
($Vsec,$Vmin,$Vhour,$Vmday,$Vmon,$Vyear,$Vwday,$Vyday,$Visdst) = localtime($VDL_halfhour);
$Vyear = ($Vyear + 1900);
$Vmon++;
if ($Vmon < 10) {$Vmon = "0$Vmon";}
if ($Vmday < 10) {$Vmday = "0$Vmday";}
$VDL_halfhour = "$Vyear-$Vmon-$Vmday $Vhour:$Vmin:$Vsec";
### get date-time of five minutes ago ###
$VDL_five = ($secX - (5 * 60));
($Vsec,$Vmin,$Vhour,$Vmday,$Vmon,$Vyear,$Vwday,$Vyday,$Visdst) = localtime($VDL_five);
$Vyear = ($Vyear + 1900);
$Vmon++;
if ($Vmon < 10) {$Vmon = "0$Vmon";}
if ($Vmday < 10) {$Vmday = "0$Vmday";}
$VDL_five = "$Vyear-$Vmon-$Vmday $Vhour:$Vmin:$Vsec";
### get date-time of one minute ago ###
$VDL_one = ($secX - (1 * 60));
($Vsec,$Vmin,$Vhour,$Vmday,$Vmon,$Vyear,$Vwday,$Vyday,$Visdst) = localtime($VDL_one);
$Vyear = ($Vyear + 1900);
$Vmon++;
if ($Vmon < 10) {$Vmon = "0$Vmon";}
if ($Vmday < 10) {$Vmday = "0$Vmday";}
$VDL_one = "$Vyear-$Vmon-$Vmday $Vhour:$Vmin:$Vsec";
}
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