609 lines
26 KiB
PHP
609 lines
26 KiB
PHP
<?php
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# whiteboard_reports.php
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com>, Joe Johnson <freewermadmin@gmail.com> LICENSE: AGPLv2
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#
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# A PHP file that is for generating the stats that are displayed in the whiteboard report. Returns values.
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#
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# 171027-2352 - First build
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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if (file_exists('options.php'))
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{
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require('options.php');
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}
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["query_time"])) {$query_time=$_GET["query_time"];}
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elseif (isset($_POST["query_time"])) {$query_time=$_POST["query_time"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["end_time"])) {$end_time=$_GET["end_time"];}
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elseif (isset($_POST["end_time"])) {$end_time=$_POST["end_time"];}
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if (isset($_GET["hourly_display"])) {$hourly_display=$_GET["hourly_display"];}
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elseif (isset($_POST["hourly_display"])) {$hourly_display=$_POST["hourly_display"];}
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if (isset($_GET["commission_rates"])) {$commission_rates=$_GET["commission_rates"];}
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elseif (isset($_POST["commission_rates"])) {$commission_rates=$_POST["commission_rates"];}
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if (isset($_GET["campaigns"])) {$campaigns=$_GET["campaigns"];}
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elseif (isset($_POST["campaigns"])) {$campaigns=$_POST["campaigns"];}
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if (isset($_GET["users"])) {$users=$_GET["users"];}
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elseif (isset($_POST["users"])) {$users=$_POST["users"];}
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if (isset($_GET["user_groups"])) {$user_groups=$_GET["user_groups"];}
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elseif (isset($_POST["user_groups"])) {$user_groups=$_POST["user_groups"];}
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if (isset($_GET["groups"])) {$groups=$_GET["groups"];}
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elseif (isset($_POST["groups"])) {$groups=$_POST["groups"];}
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if (isset($_GET["dids"])) {$dids=$_GET["dids"];}
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elseif (isset($_POST["dids"])) {$dids=$_POST["dids"];}
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if (isset($_GET["status_flags"])) {$status_flags=$_GET["status_flags"];}
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elseif (isset($_POST["status_flags"])) {$status_flags=$_POST["status_flags"];}
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if (isset($_GET["target_gross"])) {$target_gross=$_GET["target_gross"];}
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elseif (isset($_POST["target_gross"])) {$target_gross=$_POST["target_gross"];}
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if (isset($_GET["target_per_agent"])) {$target_per_agent=$_GET["target_per_agent"];}
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elseif (isset($_POST["target_per_agent"])) {$target_per_agent=$_POST["target_per_agent"];}
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if (isset($_GET["target_per_team"])) {$target_per_team=$_GET["target_per_team"];}
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elseif (isset($_POST["target_per_team"])) {$target_per_team=$_POST["target_per_team"];}
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if (isset($_GET["rpt_type"])) {$rpt_type=$_GET["rpt_type"];}
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elseif (isset($_POST["rpt_type"])) {$rpt_type=$_POST["rpt_type"];}
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if (!$query_date) {$query_date=date("Y-m-d");}
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if (!$query_time) {$query_time="08:00:00";}
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if (!$end_date) {$end_date=date("Y-m-d");}
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if (!$end_time) {$end_time=date("H:i:00");}
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if ($hourly_display)
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{
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$query_date=date("Y-m-d", date("U")-(3600*$hourly_display));
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$query_time=date("H:i:00", date("U")-(3600*$hourly_display));
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$end_date=date("Y-m-d");
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$end_time=date("H:i:00");
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}
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$rpt_string="";
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$query_date=preg_replace("/[^0-9\-]/", "", $query_date);
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$end_date=preg_replace("/[^0-9\-]/", "", $end_date);
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$query_time=preg_replace("/[^0-9\:]/", "", $query_time);
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$end_time=preg_replace("/[^0-9\:]/", "", $end_time);
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if (preg_match("/status_performance/", $rpt_type)) {
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if (!$campaigns || in_array("--ALL--", $campaigns)) {
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$campaign_id_SQL="";
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} else {
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$campaign_id_SQL=" and campaign_id in ('".implode("','", $campaigns)."')";
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}
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if (!$groups || in_array("--ALL--", $groups)) {
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if ($campaign_id_SQL=="") {
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$group_SQL="";
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} else {
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$ingroup_stmt="SELECT closer_campaigns from vicidial_campaigns where campaign_id in ('".implode("','", $campaigns)."')";
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$ingroup_rslt=mysql_to_mysqli($ingroup_stmt, $link);
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$group_str="";
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while ($ig_row=mysqli_fetch_row($ingroup_rslt)) {
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$group_str.=$ig_row[0];
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$group_str=preg_replace('/ -$/', "", $group_str);
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}
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$group_str=trim($group_str);
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$groups=explode(" ", $group_str);
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$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
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}
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} else {
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$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
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}
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if (!$users || in_array("--ALL--", $users)) {
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$user_SQL="";
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} else {
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$user_SQL=" and user in ('".implode("','", $users)."')";
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}
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if (!$status_flags || in_array("--ALL--", $status_flags)) {
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$status_SQL="";
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} else {
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$flag_SQL="";
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for ($s=0; $s<count($status_flags); $s++) {
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$flag_SQL.=$status_flags[$s]."='Y' or ";
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}
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$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
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$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
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$status_rslt=mysql_to_mysqli($status_stmt, $link);
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$status_str="";
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while ($status_row=mysqli_fetch_row($status_rslt)) {
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$status_str.="'$status_row[0]',";
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}
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$status_str=preg_replace('/,$/', "", $status_str);
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$status_SQL=" and status in ($status_str) ";
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}
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$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' $campaign_id_SQL $status_SQL";
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$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
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$sale_dispos=array();
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if ($DB) {$rpt_string.=$sale_stmt."<BR>\n";}
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while($sale_row=mysqli_fetch_row($sale_rslt)) {
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array_push($sale_dispos, $sale_row[0]);
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}
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$shift_start="$query_date $query_time";
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$shift_end="$end_date $end_time";
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$outbound_max_time_stmt="SELECT if(min(call_date) is null, 0, min(call_date)), if(max(call_date) is null, 0, max(call_date)) From vicidial_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $campaign_id_SQL $user_SQL $status_SQL";
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$rslt=mysql_to_mysqli($outbound_max_time_stmt, $link);
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$row=mysqli_fetch_row($rslt);
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if ($row[0]>0) {$shift_start=$row[0];}
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if ($row[1]>0) {$shift_end=$row[1];}
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$inbound_max_time_stmt="SELECT if(min(call_date) is null, 0, min(call_date)), if(max(call_date) is null, 0, max(call_date)) From vicidial_closer_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $group_SQL $user_SQL $status_SQL";
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$rslt=mysql_to_mysqli($inbound_max_time_stmt, $link);
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$row=mysqli_fetch_row($rslt);
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if ($row[0]>0 && preg_replace("/[^0-9]/", "", $row[0])<preg_replace("/[^0-9]/", "", $shift_start)) {$shift_start=$row[0];}
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if (preg_replace("/[^0-9]/", "", $row[1])>preg_replace("/[^0-9]/", "", $shift_end)) {$shift_end=$row[1];}
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$time_stmt="SELECT TIMESTAMPDIFF(SECOND,'$shift_start','$shift_end')";
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$time_rslt=mysql_to_mysqli($time_stmt, $link);
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$time_row=mysqli_fetch_row($time_rslt);
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$shift_duration=$time_row[0];
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$outbound_stmt="SELECT status, count(*) From vicidial_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $campaign_id_SQL $user_SQL $status_SQL group by status order by status";
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$status_counts=array();
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$rslt=mysql_to_mysqli($outbound_stmt, $link);
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while ($row=mysqli_fetch_row($rslt)) {
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if ($row[1]!="") {
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$status_counts["$row[0]"][0]+=$row[1];
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if (in_array($row[0], $sale_dispos)) {
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$status_counts["$row[0]"][1]+=$row[1];
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}
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}
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$status_counts["$row[0]"][2]+=$row[2];
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}
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$inbound_stmt="SELECT status, count(*) from vicidial_closer_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $group_SQL $user_SQL $status_SQL group by status order by status";
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$rslt=mysql_to_mysqli($inbound_stmt, $link);
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while ($row=mysqli_fetch_row($rslt)) {
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if ($row[1]!="") {
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$status_counts["$row[0]"][0]+=$row[1];
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if (in_array($row[0], $sale_dispos)) {
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$status_counts["$row[0]"][1]+=$row[1];
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}
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}
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$status_counts["$row[0]"][2]+=$row[2];
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}
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if (count($status_counts)==0) {
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$rpt_string="REPORT RETURNED NO RESULTS";
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} else {
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while(list($key, $val)=each($status_counts)) {
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$val[0]+=0;
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$val[1]+=0;
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$total_calls+=$val[0];
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$total_sales+=$val[1];
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$conv_rate=sprintf("%.2f", 100*MathZDC($val[1], $val[0])); # Conversion rate
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$cph=sprintf("%.2f", (MathZDC($val[0], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
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$sph=sprintf("%.2f", (MathZDC($val[1], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
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$rpt_string.="$key|$full_name|$val[0]|$val[1]|$shift_duration|$conv_rate|$cph|$sph|$total_calls|$total_sales\n";
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# Agent/user group, total calls, total sales, total time, conversion rate, sales per hour
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}
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}
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}
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if (preg_match("/(agent|team)_performance/", $rpt_type)) {
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if (!$campaigns || in_array("--ALL--", $campaigns)) {
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$campaign_id_SQL="";
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} else {
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$campaign_id_SQL=" and campaign_id in ('".implode("','", $campaigns)."')";
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}
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if (!$users || in_array("--ALL--", $users)) {
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$user_SQL="";
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} else {
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$user_SQL=" and user in ('".implode("','", $users)."')";
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}
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if (!$groups || in_array("--ALL--", $groups)) {
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$group_SQL="";
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} else {
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$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
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}
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if (!$user_groups || in_array("--ALL--", $user_groups)) {
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$user_group_SQL="";
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} else {
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$user_group_SQL=" and user_group in ('".implode("','", $user_groups)."')";
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}
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if (!$status_flags || in_array("--ALL--", $status_flags)) {
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$status_SQL="";
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} else {
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$flag_SQL="";
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for ($s=0; $s<count($status_flags); $s++) {
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$flag_SQL.=$status_flags[$s]."='Y' or ";
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}
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$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
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$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
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$status_rslt=mysql_to_mysqli($status_stmt, $link);
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$status_str="";
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while ($status_row=mysqli_fetch_row($status_rslt)) {
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$status_str.="'$status_row[0]',";
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}
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$status_str=preg_replace('/,$/', "", $status_str);
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$status_SQL=" and status in ($status_str) ";
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}
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$time_stmt="SELECT TIMESTAMPDIFF(SECOND,'$query_date $query_time',IF(UNIX_TIMESTAMP(now())<UNIX_TIMESTAMP('$end_date $end_time'),now(),'$end_date $end_time'))";
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$time_rslt=mysql_to_mysqli($time_stmt, $link);
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$time_row=mysqli_fetch_row($time_rslt);
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$shift_duration=$time_row[0];
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$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' $campaign_id_SQL $status_SQL";
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$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
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$sale_dispos=array();
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if ($DB) {$rpt_string.=$sale_stmt."<BR>\n";}
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while($sale_row=mysqli_fetch_row($sale_rslt)) {
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array_push($sale_dispos, $sale_row[0]);
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}
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if (preg_match("/agent_performance/", $rpt_type)) {
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$stmt="SELECT user, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL $status_SQL group by user, status order by user, status";
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} else if (preg_match("/team_performance/", $rpt_type)) {
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$stmt="SELECT user_group, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL $status_SQL group by user_group, status order by user_group, status";
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}
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if ($DB) {$rpt_string.=$stmt."<BR>\n";}
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$agent_counts=array();
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$rslt=mysql_to_mysqli($stmt, $link);
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while ($row=mysqli_fetch_row($rslt)) {
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if ($row[1]!="") {
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$agent_counts["$row[0]"][0]+=$row[3];
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if (in_array($row[1], $sale_dispos)) {
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$agent_counts["$row[0]"][1]+=$row[3];
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}
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}
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$agent_counts["$row[0]"][2]+=$row[2];
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}
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if (count($agent_counts)==0) {
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$rpt_string="REPORT RETURNED NO RESULTS";
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} else {
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while(list($key, $val)=each($agent_counts)) {
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$user_stmt="SELECT full_name from vicidial_users where user='$key'";
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$user_rslt=mysql_to_mysqli($user_stmt, $link);
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while ($user_row=mysqli_fetch_row($user_rslt)) {
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$full_name=$user_row[0];
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}
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if (!$full_name) {$full_name="N/A";}
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$val[0]+=0;
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$val[1]+=0;
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$total_calls+=$val[0];
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$total_sales+=$val[1];
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$conv_rate=sprintf("%.2f", 100*MathZDC($val[1], $val[0])); # Conversion rate
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$cph=sprintf("%.2f", (MathZDC($val[0], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
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$sph=sprintf("%.2f", (MathZDC($val[1], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
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$rpt_string.="$key|$full_name|$val[0]|$val[1]|$shift_duration|$conv_rate|$cph|$sph|$total_calls|$total_sales\n";
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# Agent/user group, total calls, total sales, total time, conversion rate, sales per hour
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}
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}
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}
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if (preg_match("/floor_performance/", $rpt_type)) {
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if ($hourly_display) {
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$query_date=date("Y-m-d", date("U")-(3600*$hourly_display));
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$query_time=date("H:i:00", date("U")-(3600*$hourly_display));
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$start_epoch=date("U")-(3600*$hourly_display);
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} else {
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$start_epoch=strtotime("$query_date $query_time");
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}
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$end_date=date("Y-m-d");
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$end_time=date("H:i:00");
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$end_epoch=date("U");
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# Create ungodly array to store counts
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$call_counts=array();
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while($start_epoch<$end_epoch) {
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$key=date("Y-m-d H:i", $start_epoch);
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$call_counts["$key"][0]=0; # Calls
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$call_counts["$key"][1]=0; # Sales
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$call_counts["$key"][2]=0; # Cumulative calls
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$call_counts["$key"][3]=0; # Cumulative sales
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$start_epoch+=60;
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}
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if (in_array("--ALL--", $campaigns)) {
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$campaign_id_SQL="";
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} else {
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$campaign_id_SQL=" and vicidial_agent_log.campaign_id in ('".implode("','", $campaigns)."')";
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}
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if (!$status_flags || in_array("--ALL--", $status_flags)) {
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$status_SQL="";
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} else {
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$flag_SQL="";
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for ($s=0; $s<count($status_flags); $s++) {
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$flag_SQL.=$status_flags[$s]."='Y' or ";
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}
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$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
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$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
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$status_rslt=mysql_to_mysqli($status_stmt, $link);
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$status_str="";
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while ($status_row=mysqli_fetch_row($status_rslt)) {
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$status_str.="'$status_row[0]',";
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}
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$status_str=preg_replace('/,$/', "", $status_str);
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$status_SQL=" and status in ($status_str) ";
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}
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$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' and campaign_id in ('".implode("','", $campaigns)."') $status_SQL";
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# $rpt_string.="$sale_stmt\n";
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$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
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$sale_dispos=array();
|
|
while($sale_row=mysqli_fetch_row($sale_rslt)) {
|
|
array_push($sale_dispos, $sale_row[0]);
|
|
}
|
|
|
|
$stmt="SELECT substr(event_time+INTERVAL (pause_sec+wait_sec+talk_sec+dispo_sec) SECOND, 1, 16) as call_end_time_min, status, count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL $status_SQL group by call_end_time_min, status order by call_end_time_min, status";
|
|
# $rpt_string.="$stmt\n";
|
|
if ($DB) {$rpt_string.=$stmt."<BR>\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$total_calls=0; $total_sales=0;
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
$key=$row[0];
|
|
$status=$row[1];
|
|
$calls=$row[2];
|
|
$total_calls+=$calls;
|
|
$call_counts["$key"][0]+=$calls;
|
|
$call_counts["$key"][2]=$total_calls;
|
|
if (in_array($status, $sale_dispos)) {
|
|
$total_sales+=$calls;
|
|
$call_counts["$key"][1]+=$calls;
|
|
}
|
|
$call_counts["$key"][3]=$total_sales;
|
|
}
|
|
|
|
if (count($call_counts)==0) {
|
|
$rpt_string="REPORT RETURNED NO RESULTS";
|
|
} else {
|
|
$mins=0;
|
|
ksort($call_counts);
|
|
$prev_calls=0;
|
|
$prev_sales=0;
|
|
while(list($key, $val)=each($call_counts)) {
|
|
# if($val[2]>0) { // With time ranges, trim off the starting time in case person running report sets it before they start dialing.
|
|
$mins++;
|
|
$shift_duration=$mins*60;
|
|
$hours=$mins/60;
|
|
$val[0]+=0;
|
|
$val[1]+=0;
|
|
if ($val[2]==0) {$val[2]=$prev_calls;}
|
|
if ($val[3]==0) {$val[3]=$prev_sales;}
|
|
$conv=sprintf("%.2f", (100*MathZDC($val[3],$val[2])));
|
|
$cph=sprintf("%.2f", ($val[2]/$hours));
|
|
$sph=sprintf("%.2f", ($val[3]/$hours));
|
|
$rpt_string.="$key||$val[0]|$val[1]|$shift_duration|$conv|$cph|$sph|$val[2]|$val[3]\n";
|
|
$prev_calls=$val[2];
|
|
$prev_sales=$val[3];
|
|
# }
|
|
}
|
|
}
|
|
}
|
|
|
|
if (preg_match("/(did|ingroup)_performance/", $rpt_type)) {
|
|
if (!$campaigns || in_array("--ALL--", $campaigns)) {
|
|
$campaign_id_SQL="";
|
|
} else {
|
|
$campaign_id_SQL=" and campaign_id in ('".implode("','", $campaigns)."')";
|
|
}
|
|
if (!$groups || in_array("--ALL--", $groups)) {
|
|
$group_SQL="";
|
|
$ingroup_SQL="";
|
|
} else {
|
|
$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
|
|
$ingroup_SQL=" and group_id in ('".implode("','", $groups)."')";
|
|
}
|
|
if (!$user_groups || in_array("--ALL--", $user_groups)) {
|
|
$user_group_SQL="";
|
|
} else {
|
|
$user_group_SQL=" and user_group in ('".implode("','", $user_groups)."')";
|
|
}
|
|
if (!$dids || in_array("--ALL--", $dids)) {
|
|
$did_SQL="";
|
|
} else {
|
|
$did_SQL=" and vid.did_id in ('".implode("','", $dids)."')";
|
|
}
|
|
if (!$status_flags || in_array("--ALL--", $status_flags)) {
|
|
$status_SQL="";
|
|
} else {
|
|
$flag_SQL="";
|
|
for ($s=0; $s<count($status_flags); $s++) {
|
|
$flag_SQL.=$status_flags[$s]."='Y' or ";
|
|
}
|
|
$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
|
|
|
|
$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
|
|
$status_rslt=mysql_to_mysqli($status_stmt, $link);
|
|
$status_str="";
|
|
while ($status_row=mysqli_fetch_row($status_rslt)) {
|
|
$status_str.="'$status_row[0]',";
|
|
}
|
|
$status_str=preg_replace('/,$/', "", $status_str);
|
|
$status_SQL=" and status in ($status_str) ";
|
|
}
|
|
|
|
# print_r($groups);
|
|
|
|
# Get all ingroups, and later all DIDs if necessary, for the selected campaigns
|
|
if (in_array("--ALL--", $campaigns) || $campaign_id_SQL!="") {
|
|
$ingrp_stmt="SELECT closer_campaigns from vicidial_campaigns where active='Y' $campaign_id_SQL";
|
|
if ($DB) {$rpt_string.=$ingrp_stmt."<BR>\n";}
|
|
$ingrp_rslt=mysql_to_mysqli($ingrp_stmt, $link);
|
|
# append to existing did array
|
|
while ($ingrp_row=mysqli_fetch_row($ingrp_rslt)) {
|
|
$ingrp_row[0]=preg_replace("/ -$/", "", $ingrp_row[0]);
|
|
$ingrp_array=explode(" ", $ingrp_row[0]);
|
|
$groups=array_merge($groups, $ingrp_array);
|
|
}
|
|
$groups=array_unique($groups);
|
|
$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
|
|
$ingroup_SQL=" and group_id in ('".implode("','", $groups)."')";
|
|
}
|
|
|
|
# DID level only
|
|
if (preg_match("/did_performance/", $rpt_type)) {
|
|
if (in_array("--ALL--", $groups) || $user_group_SQL!="") {
|
|
$did_stmt="SELECT did_id from vicidial_inbound_dids where did_route='IN_GROUP' $ingroup_SQL";
|
|
if ($DB) {$rpt_string.=$did_stmt."<BR>\n";}
|
|
$did_rslt=mysql_to_mysqli($did_stmt, $link);
|
|
# append to existing did array
|
|
while ($did_row=mysqli_fetch_row($did_rslt)) {
|
|
array_push($dids, $did_row[0]);
|
|
}
|
|
$dids=array_unique($dids);
|
|
$did_SQL=" and vid.did_id in ('".implode("','", $dids)."')";
|
|
}
|
|
}
|
|
|
|
$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' $campaign_id_SQL $status_SQL"; # Leave it for all campaigns, given the nature.
|
|
# $rpt_string.="$sale_stmt\n";
|
|
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
|
|
$sale_dispos=array();
|
|
while($sale_row=mysqli_fetch_row($sale_rslt)) {
|
|
array_push($sale_dispos, $sale_row[0]);
|
|
}
|
|
|
|
if (preg_match("/did_performance/", $rpt_type)) {
|
|
# $stmt="SELECT user, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL group by user, status order by user, status";
|
|
$stmt="SELECT vid.did_pattern, vcl.status, sum(vcl.length_in_sec-vcl.queue_seconds) as call_length, count(*) From vicidial_closer_log vcl, vicidial_did_log vdl, vicidial_inbound_dids vid where vcl.call_date>='$query_date $query_time' and vcl.call_date<='$end_date $end_time' and vcl.uniqueid=vdl.uniqueid and vdl.did_id=vid.did_id $did_SQL $status_SQL group by did_pattern, did_description, status order by did_pattern, status";
|
|
} else if (preg_match("/ingroup_performance/", $rpt_type)) {
|
|
# $stmt="SELECT user_group, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL group by user_group, status order by user_group, status";
|
|
$stmt="SELECT campaign_id, status, sum(length_in_sec-queue_seconds), count(*) from vicidial_closer_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $group_SQL $status_SQL group by campaign_id, status order by campaign_id, status";
|
|
}
|
|
|
|
if ($DB) {$rpt_string.=$stmt."<BR>\n";}
|
|
|
|
$inbound_counts=array();
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
if ($row[1]!="") {
|
|
$inbound_counts["$row[0]"][0]+=$row[3];
|
|
if (in_array($row[1], $sale_dispos)) {
|
|
$inbound_counts["$row[0]"][1]+=$row[3];
|
|
}
|
|
}
|
|
$inbound_counts["$row[0]"][2]+=$row[2];
|
|
}
|
|
|
|
$total_calls=0; $total_sales=0;
|
|
|
|
if (count($inbound_counts)==0) {
|
|
$rpt_string="REPORT RETURNED NO RESULTS";
|
|
} else {
|
|
while(list($key, $val)=each($inbound_counts)) {
|
|
|
|
if (preg_match("/did_performance/", $rpt_type)) {
|
|
$user_stmt="SELECT did_description from vicidial_inbound_dids where did_pattern='$key'";
|
|
} else {
|
|
$user_stmt="SELECT group_name from vicidial_inbound_groups where group_id='$key'";
|
|
}
|
|
$user_rslt=mysql_to_mysqli($user_stmt, $link);
|
|
while ($user_row=mysqli_fetch_row($user_rslt)) {
|
|
$full_name=$user_row[0];
|
|
}
|
|
if (!$full_name) {$full_name="N/A";}
|
|
$val[0]+=0;
|
|
$val[1]+=0;
|
|
$total_calls+=$val[0];
|
|
$total_sales+=$val[1];
|
|
|
|
$shift_duration=$val[2];
|
|
$conv_rate=sprintf("%.2f", 100*MathZDC($val[1], $val[0])); # Conversion rate
|
|
$cph=sprintf("%.2f", (MathZDC($val[0], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
|
|
$sph=sprintf("%.2f", (MathZDC($val[1], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
|
|
$rpt_string.="$key|$full_name|$val[0]|$val[1]|$shift_duration|$conv_rate|$cph|$sph|$total_calls|$total_sales\n";
|
|
# Agent/user group, total calls, total sales, total time, conversion rate, sales per hour
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($rpt_type=="floor_performance_hourly") {
|
|
$rpt_string="";
|
|
if (in_array("--ALL--", $campaigns)) {
|
|
$campaign_id_SQL="";
|
|
} else {
|
|
$campaign_id_SQL=" and vicidial_agent_log.campaign_id in ('".implode("','", $campaigns)."')";
|
|
}
|
|
if (!$status_flags || in_array("--ALL--", $status_flags)) {
|
|
$status_SQL="";
|
|
} else {
|
|
$flag_SQL="";
|
|
for ($s=0; $s<count($status_flags); $s++) {
|
|
$flag_SQL.=$status_flags[$s]."='Y' or ";
|
|
}
|
|
$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
|
|
|
|
$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
|
|
$status_rslt=mysql_to_mysqli($status_stmt, $link);
|
|
$status_str="";
|
|
while ($status_row=mysqli_fetch_row($status_rslt)) {
|
|
$status_str.="'$status_row[0]',";
|
|
}
|
|
$status_str=preg_replace('/,$/', "", $status_str);
|
|
$status_SQL=" and status in ($status_str) ";
|
|
}
|
|
|
|
$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' and campaign_id in ('".implode("','", $campaigns)."') $status_SQL";
|
|
# $rpt_string.="$sale_stmt\n";
|
|
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
|
|
$sale_dispos=array();
|
|
while($sale_row=mysqli_fetch_row($sale_rslt)) {
|
|
array_push($sale_dispos, $sale_row[0]);
|
|
}
|
|
|
|
$stmt="SELECT substr(event_time+INTERVAL (pause_sec+wait_sec+talk_sec+dispo_sec) SECOND, 1, 13) as call_end_time_hour, count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' and status in ('".implode("','", $sale_dispos)."') $campaign_id_SQL $status_SQL group by call_end_time_hour order by call_end_time_hour";
|
|
$rpt_string.="$stmt\n";
|
|
if ($DB) {$rpt_string.=$stmt."<BR>\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$cumulative_sale_counts=array();
|
|
$total_sales=0;
|
|
while ($row=mysqli_fetch_row($rslt)) {
|
|
$total_sales+=$row[1];
|
|
$cumulative_sale_counts["$row[0]"]=$total_sales;
|
|
}
|
|
|
|
$start_unix=strtotime("$query_date $query_time");
|
|
$end_unix=strtotime("$end_date $end_time");
|
|
#if ($end_unix>=date("U")) {$end_unix=date("U");}
|
|
$cumulative_hours_array=array();
|
|
while($start_unix<=$end_unix) {
|
|
$array_date=date("Y-m-d H", $start_unix);
|
|
$cumulative_hours_array["$array_date"]=0;
|
|
if ($cumulative_sale_counts["$array_date"]>0) {$total_sales=$cumulative_sale_counts["$array_date"];}
|
|
|
|
# Don't continue displaying sales beyond the current time
|
|
if ($start_unix<=date("U")) {$cumulative_hours_array["$array_date"]=$total_sales;}
|
|
$start_unix+=3600;
|
|
}
|
|
|
|
if (count($cumulative_hours_array)==0) {
|
|
$rpt_string="REPORT RETURNED NO RESULTS";
|
|
} else {
|
|
while(list($key, $val)=each($cumulative_hours_array)) {
|
|
$rpt_string.="$key|$val\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
echo trim($rpt_string);
|
|
|
|
?>
|