Updated AST_agent_logout.pl to match web emergency logout, with QM logging
git-svn-id: svn://192.168.202.10@3224 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -1,6 +1,6 @@
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#!/usr/bin/perl
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#
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# AST_agent_logout.pl version 2.8
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# AST_agent_logout.pl version 2.14
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#
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# DESCRIPTION:
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# forces logout of agents in a specified campaign or all campaigns
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@@ -27,6 +27,7 @@
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# 80112-0330 - First Build
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# 91129-2138 - Replace SELECT STAR in SQL statement, fixed other formatting
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# 140426-1950 - Added pause_type
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# 200412-1037 - Updated to match web emergency logout, with QM logging
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#
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# constants
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@@ -36,6 +37,7 @@ $MT[0]='';
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$secT = time();
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$now_date_epoch = $secT;
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$check_time = ($now_date_epoch - 86400);
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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@@ -61,7 +63,12 @@ if (length($ARGV[0])>1)
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if ($args =~ /--help/i)
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{
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print "allowed run time options(must stay in this order):\n [--debug] = debug\n [--debugX] = super debug\n [-t] = test\n [--campaign=XXX] = run for campaign XXX only\n\n";
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print "allowed run time options(must stay in this order):\n";
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print " [--debug] = debug\n";
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print " [--debugX] = super debug\n";
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print " [--test] = test\n";
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print " [--campaign=XXX] = run for campaign XXX only\n";
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print "\n";
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exit;
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}
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else
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@@ -85,7 +92,7 @@ if (length($ARGV[0])>1)
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$DBX=1;
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print "\n----- SUPER DEBUG -----\n\n";
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}
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if ($args =~ /-t/i)
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if ($args =~ /--test/i)
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{
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$T=1; $TEST=1;
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print "\n-----TESTING -----\n\n";
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@@ -152,8 +159,8 @@ $sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$DBvd_server_logs = "$aryA[0]";
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$DBSERVER_GMT = "$aryA[1]";
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$DBvd_server_logs = $aryA[0];
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$DBSERVER_GMT = $aryA[1];
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if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
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else {$SYSLOG = '0';}
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if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
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@@ -166,11 +173,11 @@ $sthA->finish();
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if ($CLIcampaign)
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{
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents where campaign_id='$CLIcampaign'";
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip,conf_exten from vicidial_live_agents where campaign_id='$CLIcampaign'";
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}
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else
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{
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents";
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip,conf_exten from vicidial_live_agents";
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}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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@@ -179,19 +186,20 @@ $rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$user[$rec_count] = "$aryA[0]";
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$server_ip[$rec_count] = "$aryA[1]";
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$status[$rec_count] = "$aryA[2]";
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$lead_id[$rec_count] = "$aryA[3]";
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$campaign_id[$rec_count] = "$aryA[4]";
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$uniqueid[$rec_count] = "$aryA[5]";
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$callerid[$rec_count] = "$aryA[6]";
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$channel[$rec_count] = "$aryA[7]";
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$last_call_time[$rec_count] = "$aryA[8]";
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$last_update_time[$rec_count] = "$aryA[9]";
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$last_call_finish[$rec_count] = "$aryA[10]";
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$closer_campaigns[$rec_count] = "$aryA[11]";
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$call_server_ip[$rec_count] = "$aryA[12]";
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$user[$rec_count] = $aryA[0];
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$server_ip[$rec_count] = $aryA[1];
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$status[$rec_count] = $aryA[2];
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$lead_id[$rec_count] = $aryA[3];
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$campaign_id[$rec_count] = $aryA[4];
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$uniqueid[$rec_count] = $aryA[5];
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$callerid[$rec_count] = $aryA[6];
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$channel[$rec_count] = $aryA[7];
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$last_call_time[$rec_count] = $aryA[8];
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$last_update_time[$rec_count] = $aryA[9];
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$last_call_finish[$rec_count] = $aryA[10];
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$closer_campaigns[$rec_count] = $aryA[11];
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$call_server_ip[$rec_count] = $aryA[12];
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$conf_exten[$rec_count] = $aryA[13];
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$rec_count++;
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}
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@@ -200,11 +208,13 @@ if ($DB) {print "AGENTS TO LOGOUT: $rec_count\n";}
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##### LOOP THROUGH EACH AGENT(USER) AND LOG THEM OUT #####
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$i=0;
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foreach(@user)
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$output='';
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while($rec_count > $i)
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{
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### attempt to gracefully update the timers in the logs before logging out the agent
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if ($last_update_time[$i] > $inactive_epoch)
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{
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$lead_active=0;
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$stmtA = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by agent_log_id desc LIMIT 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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@@ -212,16 +222,17 @@ foreach(@user)
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$agent_log_id[$i] = "$aryA[0]";
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$pause_epoch[$i] = "$aryA[6]";
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$pause_sec[$i] = "$aryA[7]";
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$wait_epoch[$i] = "$aryA[8]";
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$wait_sec[$i] = "$aryA[9]";
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$talk_epoch[$i] = "$aryA[10]";
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$talk_sec[$i] = "$aryA[11]";
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$dispo_epoch[$i] = "$aryA[12]";
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$dispo_sec[$i] = "$aryA[13]";
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$user_group[$i] = "$aryA[15]";
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$agent_log_id[$i] = $aryA[0];
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$pause_epoch[$i] = $aryA[6];
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$pause_sec[$i] = $aryA[7];
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$wait_epoch[$i] = $aryA[8];
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$wait_sec[$i] = $aryA[9];
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$talk_epoch[$i] = $aryA[10];
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$talk_sec[$i] = $aryA[11];
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$dispo_epoch[$i] = $aryA[12];
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$dispo_sec[$i] = $aryA[13];
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$lead_status[$i] = $row[14];
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$user_group[$i] = $aryA[15];
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}
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$sthA->finish();
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@@ -239,25 +250,38 @@ foreach(@user)
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}
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else
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{
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$lead_active++;
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$status_update_SQL='';
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if ( ( (length($lead_status[$i]) < 1) or ($lead_status[$i] eq 'NULL') ) and ($lead_id[$i] > 0) )
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{
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$status_update_SQL = ", status='PU'";
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$stmtB="UPDATE vicidial_list SET status='PU' where lead_id='$lead_id[$i]';";
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if ($DBX) {print "<BR>$stmtB\n";}
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$affected_rowsB = $dbhA->do($stmtB);
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$event_string = " AGENT LEAD UPDATE|$affected_rowsB|$stmtB|";
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&event_logger;
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$output .= "$affected_rowsB|$stmtB\n";
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}
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if ($dispo_epoch[$i] < 1)
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{
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$talk_sec = ($now_date_epoch - $talk_epoch[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$talk_sec' where agent_log_id='$agent_log_id[$i]';";
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$talk_sec[$i] = ($now_date_epoch - $talk_epoch[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$talk_sec[$i]'$status_update_SQL where agent_log_id='$agent_log_id[$i]';";
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}
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else
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{
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if ($dispo_sec[$i] < 1)
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{
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$dispo_sec = ($now_date_epoch - $dispo_epoch[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id[$i]';";
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$dispo_sec[$i] = ($now_date_epoch - $dispo_epoch[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET dispo_sec='$dispo_sec[$i]' where agent_log_id='$agent_log_id[$i]';";
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}
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}
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}
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}
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$affected_rows = $dbhA->do($stmtA);
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if ($DBX) {print "UPDATING VAL RECORD: $affected_rows |$stmtA|\n";}
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$event_string = "AGENT UPDATE|$affected_rows|$stmtA|";
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$affected_rowsA = $dbhA->do($stmtA);
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if ($DBX) {print "UPDATING VAL RECORD: $affected_rowsA |$stmtA|\n";}
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$event_string = "AGENT UPDATE|$affected_rowsA|$stmtA|";
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&event_logger;
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$output .= "$affected_rowsA|$stmtA\n";
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}
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$stmtA = "DELETE from vicidial_live_agents where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by live_agent_id LIMIT 1;";
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@@ -265,8 +289,9 @@ foreach(@user)
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if ($DBX) {print "VLA record Deleted: $affected_rows $user[$1] $campaign_id[$i] $status[$i] $last_call_time[$i]\n";}
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$event_string = "AGENT LOGOUT|$user[$1]|$campaign_id[$i]|$status[$i]|$last_call_time[$i]";
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&event_logger;
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$output .= "$affected_rows|$stmtA\n";
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### Insert logout record for this user
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if (length($user_group[$i])<1)
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{
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$stmtA = "SELECT user_group FROM vicidial_users where user='$user[$i]';";
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@@ -280,12 +305,178 @@ foreach(@user)
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}
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$sthA->finish();
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}
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$stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user[$i]','LOGOUT','$campaign_id[$i]','$now_date','$now_date_epoch','$user_group[$i]');";
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$affected_rows = $dbhA->do($stmtA);
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$stmtD = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user[$i]','LOGOUT','$campaign_id[$i]','$now_date','$now_date_epoch','$user_group[$i]');";
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$affected_rowsD = $dbhA->do($stmtD);
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$output .= "$affected_rowsD|$stmtD\n";
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### Hangup all calls in the agent's session
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$local_DEF = 'Local/5555';
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$local_AMP = '@';
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$ext_context = 'default';
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$kick_local_channel = "$local_DEF$conf_exten[$i]$local_AMP$ext_context";
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$queryCID = "ULGH3457$now_date_epoch";
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$stmtC="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip[$i]','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','','');";
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$affected_rowsC = $dbhA->do($stmtC);
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$output .= "$affected_rowsC|$stmtC\n";
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$event_string = "AGENT SESSION CALLS HANGUP|$user[$1]|$server_ip[$i]|$conf_exten[$i]|$queryCID";
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&event_logger;
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##### BEGIN Queuemetrics logging #####
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_loginout,queuemetrics_dispo_pause,queuemetrics_pause_type FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = $aryA[0];
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$queuemetrics_server_ip = $aryA[1];
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$queuemetrics_dbname = $aryA[2];
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$queuemetrics_login= $aryA[3];
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$queuemetrics_pass = $aryA[4];
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$queuemetrics_log_id = $aryA[5];
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$queuemetrics_eq_prepend = $aryA[6];
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$queuemetrics_loginout = $aryA[7];
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$queuemetrics_dispo_pause = $aryA[8];
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$queuemetrics_pause_type = $aryA[9];
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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if ($enable_queuemetrics_logging > 0)
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{
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if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";}
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$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
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$QM_LOGOFF = 'AGENTLOGOFF';
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if ($queuemetrics_loginout eq 'CALLBACK')
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{$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';}
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$agents='@agents';
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$agent_logged_in='';
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$time_logged_in='0';
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$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user[$i]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
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if ($queuemetrics_loginout eq 'NONE')
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{
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$pause_typeSQL='';
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if ($queuemetrics_pause_type > 0)
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{$pause_typeSQL=",data5='ADMIN'";}
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$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/$user[$i]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
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$affected_rowsB = $dbhB->do($stmtB);
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$output .= "$affected_rowsB|$stmtB\n";
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$event_string = "QM PAUSE LOGOUT|$user[$1]|$affected_rowsB|$stmtB";
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&event_logger;
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$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user[$i]' and verb IN('ADDMEMBER','ADDMEMBER2') and time_id > $check_time order by time_id desc limit 1;";
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}
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$sthBrows=$sthB->rows;
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if ($sthBrows > 0)
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{
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@aryB = $sthB->fetchrow_array;
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$agent_logged_in = $aryB[0];
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$time_logged_in = $aryB[1];
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$RAWtime_logged_in = $aryB[1];
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$phone_logged_in = $aryB[2];
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}
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$sthB->finish();
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$time_logged_in = ($now_date_epoch - $time_logged_in);
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if ($time_logged_in > 1000000) {$time_logged_in=1;}
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if ($DBX) {print "QM DEBUG: |$user[$1]($agent_logged_in)|$sthBrows|$stmtB";}
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if ($queuemetrics_addmember_enabled > 0)
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{
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$queuemetrics_phone_environment='';
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$stmtB = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign_id[$i]';";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$cqpe_ct=$sthB->rows;
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if ($cqpe_ct > 0)
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{
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@aryB = $sthB->fetchrow_array;
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$queuemetrics_phone_environment = $aryB[0];
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}
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$sthB->finish();
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$stmt = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='$agent_logged_in' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$campaign_id[$i]' order by time_id desc;";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$amq_conf_ct=$sthB->rows;
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$qmr=0;
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while ($amq_conf_ct > $qmr)
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{
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@aryB = $sthB->fetchrow_array;
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$AMqueue[$qmr] = $aryB[0];
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$qmr++;
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}
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$sthB->finish();
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### add the logged-in campaign as well
|
||||
$AMqueue[$qmr] = $campaign_id[$i];
|
||||
$qmr++;
|
||||
$amq_conf_ct++;
|
||||
|
||||
$qmr=0;
|
||||
while ($qmr < $amq_conf_ct)
|
||||
{
|
||||
$pe_append='';
|
||||
if ( ($queuemetrics_pe_phone_append > 0) and (length($queuemetrics_phone_environment)>0) )
|
||||
{
|
||||
@qm_extension = split(/\//,$phone_logged_in);
|
||||
$pe_append = "-$qm_extension[1]";
|
||||
}
|
||||
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$qmr]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
|
||||
$affected_rowsB = $dbhB->do($stmtB);
|
||||
$output .= "$affected_rowsB|$stmtB\n";
|
||||
$event_string = "QM REMOVEMEMBER|$user[$1]|$affected_rowsB|$stmtB";
|
||||
&event_logger;
|
||||
$qmr++;
|
||||
}
|
||||
}
|
||||
|
||||
if ($queuemetrics_loginout ne 'NONE')
|
||||
{
|
||||
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
|
||||
$affected_rowsB = $dbhB->do($stmtB);
|
||||
$output .= "$affected_rowsB|$stmtB\n";
|
||||
$event_string = "QM $QM_LOGOFF|$user[$1]|$affected_rowsB|$stmtB";
|
||||
&event_logger;
|
||||
}
|
||||
}
|
||||
##### END Queuemetrics logging #####
|
||||
$event_string = "USER LOGOFF COMPLETE: $user[$1] $campaign_id[$i] $user_group[$i]";
|
||||
&event_logger;
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
if ($i > 0)
|
||||
{
|
||||
$output =~ s/;|\"//gi;
|
||||
$stmtB="INSERT INTO vicidial_admin_log set event_date=NOW(), user='VDAD', ip_address='1.1.1.1', event_section='USERS', event_type='OTHER', record_id='$CLIcampaign', event_code='CLI USERS LOGOUT', event_sql=\"$output\", event_notes='Users logged out: $i executed';";
|
||||
if (!$T) { $Iaffected_rows = $dbhA->do($stmtB);}
|
||||
if ($DBX) {print " - admin log insert debug: |$Iaffected_rows|$stmtB|\n";}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($DB) {print "No users to log out: $i\n";}
|
||||
}
|
||||
|
||||
|
||||
$dbhA->disconnect();
|
||||
|
||||
|
||||
Reference in New Issue
Block a user