Added additional statuses and HTML display option to Team Performance Detail report
git-svn-id: svn://192.168.202.10@1794 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -14,6 +14,7 @@
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# 110804-0049 - Added First Call Resolution
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# 111104-1259 - Added user_group restrictions for selecting in-groups
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# 120224-1424 - Added new colums and PRECAL to System Time
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# 120307-1926 - Added additional statuses option and HTML display option
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#
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require("dbconnect.php");
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@@ -32,6 +33,8 @@ if (isset($_GET["end_date_T"])) {$end_date_T=$_GET["end_date_T"];}
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elseif (isset($_POST["end_date_T"])) {$end_date_T=$_POST["end_date_T"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["call_status"])) {$call_status=$_GET["call_status"];}
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elseif (isset($_POST["call_status"])) {$call_status=$_POST["call_status"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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@@ -40,10 +43,14 @@ if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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$report_name = 'Team Performance Detail';
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$db_source = 'M';
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$JS_text.="<script language='Javascript'>\n";
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$JS_onload="onload = function() {\n";
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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@@ -158,6 +165,7 @@ $NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($call_statuses)) {$call_statuses = '';}
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if (!isset($query_date_D)) {$query_date_D=$NOW_DATE;}
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if (!isset($end_date_D)) {$end_date_D=$NOW_DATE;}
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if (!isset($query_date_T)) {$query_date_T="00:00:00";}
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@@ -187,6 +195,37 @@ while ($i < $campaigns_to_print)
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$i++;
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}
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#######################################
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$i=0;
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$call_status_string='|';
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$call_status_ct = count($call_status);
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while($i < $call_status_ct)
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{
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$call_status_string .= "$call_status[$i]|";
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$i++;
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}
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if (preg_match("/--NONE--/", $call_status_string))
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{
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$call_status_string="";
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$call_status=array();
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$call_status_ct=0;
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}
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$stmt="select distinct status, status_name from vicidial_statuses where sale!='Y' UNION select distinct status, status_name from vicidial_campaign_statuses where sale!='Y' $LOGallowed_campaignsSQL order by status, status_name;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$HTML_text.="$stmt\n";}
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$call_statuses_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $call_statuses_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$call_statuses[$i] =$row[0];
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$call_statuses_names[$i] =$row[1];
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# if (ereg("-ALL",$call_status_string) )
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# {$call_status[$i] = $call_statuses[$i];}
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$i++;
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}
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#######################################
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for ($i=0; $i<count($user_group); $i++)
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{
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@@ -229,6 +268,30 @@ else
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$group_SQL = "and campaign_id IN($group_SQL)";
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}
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$i=0;
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$call_status_string='|';
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$call_status_ct = count($call_status);
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while($i < $call_status_ct)
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{
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$call_status_string .= "$call_status[$i]|";
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$call_status_SQL .= "'$call_status[$i]',";
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$CSVstatusheader.=",\"$call_status[$i]\"";
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$HTMLborderheader.="--------+";
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$HTMLstatusheader.=" ".sprintf("%6s", $call_status[$i])." |";
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$call_statusQS .= "&call_status[]=$call_status[$i]";
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$i++;
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}
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if ( (ereg("--NONE--",$call_status_string) ) or ($call_status_ct < 1) )
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{$call_status_SQL = "";}
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else
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{
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$call_status_SQL = eregi_replace(",$",'',$call_status_SQL);
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$call_status_SQL_str=$call_status_SQL;
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$call_status_SQL = "and status IN($call_status_SQL)";
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}
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$i=0;
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$user_group_string='|';
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$user_group_ct = count($user_group);
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@@ -269,6 +332,7 @@ $end_date="$end_date_D $end_date_T";
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$HTML_head.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
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$HTML_head.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
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$HTML_head.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
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$HTML_head.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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$HTML_head.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>$group_S\n";
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@@ -347,12 +411,36 @@ while ($user_groups_to_print > $o)
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$o++;
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}
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$HTML_text.="</SELECT>\n";
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$HTML_text.="</TD><TD VALIGN=TOP>\n";
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$HTML_text.="</TD>\n";
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$HTML_text.="<TD VALIGN=TOP> Show additional statuses:<BR>";
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$HTML_text.="<SELECT SIZE=5 NAME=call_status[] multiple>\n";
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if (!$call_status || $call_status_ct==0)
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{$HTML_text.="<option selected value=\"--NONE--\">-- NO ADDITIONAL STATUSES --</option>\n";}
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else
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{$HTML_text.="<option value=\"--NONE--\">-- NO ADDITIONAL STATUSES --</option>\n";}
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$o=0;
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while ($call_statuses_to_print > $o)
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{
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if (preg_match("/^$call_statuses[$o]\||\|$call_statuses[$o]\|/i",$call_status_string) && strlen($call_status_string)>0)
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{$HTML_text.="<option selected value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
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else
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{$HTML_text.="<option value=\"$call_statuses[$o]\">$call_statuses[$o] - $call_statuses_names[$o]</option>\n";}
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$o++;
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}
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$HTML_text.="</SELECT></TD>\n";
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$HTML_text.="<TD VALIGN=TOP>\n";
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$HTML_text.="Display as:<BR>";
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$HTML_text.="<select name='report_display_type'>";
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if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>$report_display_type</option>";}
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$HTML_text.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
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$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
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$HTML_text.="</TD><TD VALIGN=TOP> ";
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$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
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$HTML_text.="<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS&file_download=1&SUBMIT=$SUBMIT\">DOWNLOAD</a> |";
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$HTML_text.="<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS$call_statusQS&file_download=1&SUBMIT=$SUBMIT\">DOWNLOAD</a> |";
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$HTML_text.=" <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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$HTML_text.="</FONT>\n";
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$HTML_text.="</TD></TR></TABLE>";
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@@ -362,7 +450,7 @@ if ($SUBMIT=="SUBMIT")
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{
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# Sale counts per rep
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$stmt="select max(event_time), vicidial_agent_log.user, vicidial_agent_log.lead_id, vicidial_list.status as current_status from vicidial_agent_log, vicidial_list where event_time>='$query_date' and event_time<='$end_date' $group_SQL and vicidial_agent_log.status in (select status from vicidial_campaign_statuses where sale='Y' $group_SQL UNION select status from vicidial_statuses where sale='Y') and vicidial_agent_log.lead_id=vicidial_list.lead_id group by vicidial_agent_log.user, vicidial_agent_log.lead_id";
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if ($DB) {$HTML_text.="$stmt\n";}
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if ($DB) {$ASCII_text.="$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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while ($row=mysql_fetch_array($rslt))
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{
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@@ -385,7 +473,7 @@ if ($SUBMIT=="SUBMIT")
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# counted towards sales talk time, move the below lines OUTSIDE the curly bracket below, so the query runs regardless of what "type" of
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# sale it is.
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$sale_time_stmt="select sum(talk_sec)-sum(dead_sec) from vicidial_agent_log where user='$user' and lead_id='$lead_id' $group_SQL";
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if ($DB) {$HTML_text.="$sale_time_stmt\n";}
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if ($DB) {$ASCII_text.="$sale_time_stmt\n";}
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$sale_time_rslt=mysql_query($sale_time_stmt, $link);
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$sale_time_row=mysql_fetch_row($sale_time_rslt);
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$sales_talk_time_array[$row["user"]]+=$sale_time_row[0];
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@@ -405,6 +493,51 @@ if ($SUBMIT=="SUBMIT")
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$total_cnc_sales=0;
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$total_callbacks=0;
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$total_stcall=0;
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for ($q=0; $q<count($call_status); $q++) {
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$call_status_totals_grand_total[$q]=0;
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$GRAPH2.="<th class='column_header grey_graph_cell' id='teamTotalgraph".($q+17)."'><a href='#' onClick=\"DrawTotalGraph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
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}
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$total_graph_stats[]="";
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$max_totalcalls=1;
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$max_totalleads=1;
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$max_totalcontacts=1;
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$max_totalcontactratio=1;
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$max_totalsystemtime=1;
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$max_totaltalktime=1;
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$max_totalsales=1;
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$max_totalsalesleadsratio=1;
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$max_totalsalescontactsratio=1;
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$max_totalsalesperhour=1;
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$max_totalincsales=1;
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$max_totalcancelledsales=1;
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$max_totalcallbacks=1;
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$max_totalfirstcall=1;
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$max_totalavgsaletime=1;
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$max_totalavgcontacttime=1;
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$TOTALGRAPH="<BR><BR><a name='teamTotalgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
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$TOTALGRAPH2="<tr><th class='column_header grey_graph_cell' id='teamTotalgraph1'><a href='#' onClick=\"DrawTotalGraph('CALLS', '1'); return false;\">CALLS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph2'><a href='#' onClick=\"DrawTotalGraph('LEADS', '2'); return false;\">LEADS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph3'><a href='#' onClick=\"DrawTotalGraph('CONTACTS', '3'); return false;\">CONTACTS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph4'><a href='#' onClick=\"DrawTotalGraph('CONTACTRATIO','4'); return false;\">CONTACT RATIO</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph5'><a href='#' onClick=\"DrawTotalGraph('SYSTEMTIME', '5'); return false;\">SYSTEM TIME</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph6'><a href='#' onClick=\"DrawTotalGraph('TALKTIME', '6'); return false;\">TALK TIME</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph7'><a href='#' onClick=\"DrawTotalGraph('SALES', '7'); return false;\">SALES</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph8'><a href='#' onClick=\"DrawTotalGraph('SALESLEADSRATIO', '8'); return false;\">SALES TO LEADS RATIO</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph9'><a href='#' onClick=\"DrawTotalGraph('SALESCONTACTSRATIO', '9'); return false;\">SALES TO CONTACTS RATIO</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph10'><a href='#' onClick=\"DrawTotalGraph('SALESPERHOUR', '10'); return false;\">SALES PER HOUR</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph11'><a href='#' onClick=\"DrawTotalGraph('INCSALES', '11'); return false;\">INCOMPLETE SALES</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph12'><a href='#' onClick=\"DrawTotalGraph('CANCELLEDSALES', '12'); return false;\">CANCELLED SALES</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph13'><a href='#' onClick=\"DrawTotalGraph('CALLBACKS', '13'); return false;\">CALLBACKS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph14'><a href='#' onClick=\"DrawTotalGraph('FIRSTCALLS', '14'); return false;\">FIRST CALLS</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph15'><a href='#' onClick=\"DrawTotalGraph('AVGSALETIME', '15'); return false;\">AVG SALE TIME</a></th><th class='column_header grey_graph_cell' id='teamTotalgraph16'><a href='#' onClick=\"DrawTotalGraph('AVGCONTACTTIME', '16'); return false;\">AVG CONTACT TIME</a></th>".$GRAPH2."</TR>";
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$TOTALGRAPH3="<tr><td colspan='".(16+count($call_status))."' class='graph_span_cell'><span id='team_Total_graph'><BR> <BR></span></td></tr></table><BR><BR>";
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$TOTALGRAPH_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>CALL CENTER TOTAL</caption><tr><th class='thgraph' scope='col'>USER</th>";
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$TOTALCALLS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CALLS</th></tr>";
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$TOTALLEADS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>LEADS</th></tr>";
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$TOTALCONTACTS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CONTACTS</th></tr>";
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$TOTALCONTACTRATIO_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CONTACT RATIO</th></tr>";
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$TOTALSYSTEMTIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SYSTEM TIME</th></tr>";
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$TOTALTALKTIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>TALK TIME</th></tr>";
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$TOTALSALES_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES</th></tr>";
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$TOTALSALESLEADSRATIO_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES TO LEADS RATIO</th></tr>";
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$TOTALSALESCONTACTSRATIO_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES TO CONTACTS RATIO</th></tr>";
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$TOTALSALESPERHOUR_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>SALES PER HOUR</th></tr>";
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$TOTALINCSALES_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>INCOMPLETE SALES</th></tr>";
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$TOTALCANCELLEDSALES_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CANCELLED SALES</th></tr>";
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$TOTALCALLBACKS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>CALLBACKS</th></tr>";
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$TOTALFIRSTCALLS_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>FIRST CALLS</th></tr>";
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$TOTALAVGSALETIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>AVG SALE TIME</th></tr>";
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$TOTALAVGCONTACTTIME_graph=$TOTALGRAPH_header."<th class='thgraph' scope='col'>AVG CONTACT TIME</th></tr>";
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for ($q=0; $q<count($call_status); $q++) {
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$totalvar_name="TOTAL".$call_status[$q]."_graph";
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$$totalvar_name=$TOTALGRAPH_header."<th class='thgraph' scope='col'>".$call_status[$q]."</th></tr>";
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}
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for($i=0; $i<$user_group_ct; $i++)
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{
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@@ -425,21 +558,74 @@ if ($SUBMIT=="SUBMIT")
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$name_rslt=mysql_query($name_stmt, $link);
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$name_row=mysql_fetch_row($name_rslt);
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$group_name=$name_row[0];
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for ($q=0; $q<count($call_status); $q++) {
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$call_status_group_totals[$q]=0;
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}
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$HTML_text.="--- <B>TEAM: $user_group[$i] - $group_name</B>\n";
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$ASCII_text.="--- <B>TEAM: $user_group[$i] - $group_name</B>\n";
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$CSV_text.="\"\",\"TEAM: $user_group[$i] - $group_name\"\n";
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$GRAPH_text.="<B>TEAM: $user_group[$i] - $group_name</B>";
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#### USER COUNTS
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$user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, vicidial_agent_log where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=vicidial_agent_log.user and vicidial_agent_log.user_group='$user_group[$i]' and vicidial_agent_log.event_time>='$query_date' and vicidial_agent_log.event_time<='$end_date' and vicidial_agent_log.campaign_id in ($group_SQL_str) order by full_name, user";
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if ($DB) {$HTML_text.="$user_stmt\n";}
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if ($DB) {$ASCII_text.="$user_stmt\n";}
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$user_rslt=mysql_query($user_stmt, $link);
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if (mysql_num_rows($user_rslt)>0)
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{
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$graph_stats=array();
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$max_calls=1;
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$max_leads=1;
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$max_contacts=1;
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$max_contactratio=1;
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$max_systemtime=1;
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$max_talktime=1;
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$max_sales=1;
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$max_salesleadsratio=1;
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$max_salescontactsratio=1;
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$max_salesperhour=1;
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$max_incsales=1;
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$max_cancelledsales=1;
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$max_callbacks=1;
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$max_firstcall=1;
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$max_avgsaletime=1;
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$max_avgcontacttime=1;
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$GRAPH="<BR><BR><a name='team".$user_group[$i]."graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
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$STATGRAPH="";
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for ($q=0; $q<count($call_status); $q++) {
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$STATGRAPH.="<th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph".($q+17)."'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('".$call_status[$q]."', '".($q+17)."'); return false;\">".$call_status[$q]."</a></th>";
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$max_varname="max_".$call_status[$q];
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$$max_varname=1;
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}
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|
||||
$GRAPH2="<tr><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph1'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CALLS', '1'); return false;\">CALLS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph2'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('LEADS', '2'); return false;\">LEADS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph3' ><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CONTACTS', '3'); return false;\">CONTACTS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph4'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CONTACTRATIO', '4'); return false;\">CONTACT RATIO</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph5'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SYSTEMTIME', '5'); return false;\">SYSTEM TIME</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph6'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('TALKTIME', '6'); return false;\">TALK TIME</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph7'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALES', '7'); return false;\">SALES</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph8'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALESLEADSRATIO', '8'); return false;\">SALES TO LEADS RATIO</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph9'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALESCONTACTSRATIO', '9'); return false;\">SALES TO CONTACTS RATIO</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph10'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('SALESPERHOUR', '10'); return false;\">SALES PER HOUR</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph11'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('INCSALES', '11'); return false;\">INCOMPLETE SALES</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph12'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CANCELLEDSALES', '12'); return false;\">CANCELLED SALES</a></th><th class='column_header grey_graph_cell' width='7%' id='team".$user_group[$i]."graph13'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('CALLBACKS', '13'); return false;\">CALLBACKS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph14'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('FIRSTCALLS', '14'); return false;\">FIRST CALLS</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph15'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('AVGSALETIME', '15'); return false;\">AVG SALE TIME</a></th><th class='column_header grey_graph_cell' width='6%' id='team".$user_group[$i]."graph16'><a href='#' onClick=\"Draw".$user_group[$i]."Graph('AVGCONTACTTIME', '16'); return false;\">AVG CONTACT TIME</a></th>".$STATGRAPH."</TR>";
|
||||
$GRAPH3="<tr><td colspan='".(16+count($call_status))."' class='graph_span_cell'><span id='team_".$user_group[$i]."_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
||||
$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>TEAM: $user_group[$i] - $group_name</caption><tr><th class='thgraph' scope='col'>USER</th>";
|
||||
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>CALLS</th></tr>";
|
||||
$LEADS_graph=$graph_header."<th class='thgraph' scope='col'>LEADS</th></tr>";
|
||||
$CONTACTS_graph=$graph_header."<th class='thgraph' scope='col'>CONTACTS</th></tr>";
|
||||
$CONTACTRATIO_graph=$graph_header."<th class='thgraph' scope='col'>CONTACT RATIO</th></tr>";
|
||||
$SYSTEMTIME_graph=$graph_header."<th class='thgraph' scope='col'>SYSTEM TIME</th></tr>";
|
||||
$TALKTIME_graph=$graph_header."<th class='thgraph' scope='col'>TALK TIME</th></tr>";
|
||||
$SALES_graph=$graph_header."<th class='thgraph' scope='col'>SALES</th></tr>";
|
||||
$SALESLEADSRATIO_graph=$graph_header."<th class='thgraph' scope='col'>SALES TO LEADS RATIO</th></tr>";
|
||||
$SALESCONTACTSRATIO_graph=$graph_header."<th class='thgraph' scope='col'>SALES TO CONTACTS RATIO</th></tr>";
|
||||
$SALESPERHOUR_graph=$graph_header."<th class='thgraph' scope='col'>SALES PER HOUR</th></tr>";
|
||||
$INCSALES_graph=$graph_header."<th class='thgraph' scope='col'>INCOMPLETE SALES</th></tr>";
|
||||
$CANCELLEDSALES_graph=$graph_header."<th class='thgraph' scope='col'>CANCELLED SALES</th></tr>";
|
||||
$CALLBACKS_graph=$graph_header."<th class='thgraph' scope='col'>CALLBACKS</th></tr>";
|
||||
$FIRSTCALLS_graph=$graph_header."<th class='thgraph' scope='col'>FIRST CALLS</th></tr>";
|
||||
$AVGSALETIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG SALE TIME</th></tr>";
|
||||
$AVGCONTACTTIME_graph=$graph_header."<th class='thgraph' scope='col'>AVG CONTACT TIME</th></tr>";
|
||||
for ($q=0; $q<count($call_status); $q++) {
|
||||
$varname=$call_status[$q]."_graph";
|
||||
$$varname=$graph_header."<th class='thgraph' scope='col'>".$call_status[$q]."</th></tr>";
|
||||
}
|
||||
|
||||
$j=0;
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$HTML_text.="| Agent Name | Agent ID | Calls | Leads | Contacts | Contact Ratio | Nonpause Time | System Time | Talk Time | Sales | Sales per Working Hour | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |\n";
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$CSV_text.="\"\",\"Agent Name\",\"Agent ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"Nonpause Time\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales per Working Hour\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"\n";
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
$ASCII_text.="| Agent Name | Agent ID | Calls | Leads | Contacts | Contact Ratio | Nonpause Time | System Time | Talk Time | Sales | Sales per Working Hour | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |$HTMLstatusheader\n";
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
$CSV_text.="\"\",\"Agent Name\",\"Agent ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"Nonpause Time\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales per Working Hour\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"$CSVstatusheader\n";
|
||||
while ($user_row=mysql_fetch_array($user_rslt))
|
||||
{
|
||||
$j++;
|
||||
@@ -459,20 +645,20 @@ if ($SUBMIT=="SUBMIT")
|
||||
|
||||
# Leads
|
||||
$lead_stmt="select count(distinct lead_id) from vicidial_agent_log where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
||||
if ($DB) {$HTML_text.="$lead_stmt\n";}
|
||||
if ($DB) {$ASCII_text.="$lead_stmt\n";}
|
||||
$lead_rslt=mysql_query($lead_stmt, $link);
|
||||
$lead_row=mysql_fetch_row($lead_rslt);
|
||||
$leads=$lead_row[0];
|
||||
|
||||
# Callbacks
|
||||
$callback_stmt="select count(*) from vicidial_callbacks where status in ('ACTIVE', 'LIVE') $group_SQL and user='$user' and user_group='$user_group[$i]'";
|
||||
if ($DB) {$HTML_text.="$callback_stmt\n";}
|
||||
if ($DB) {$ASCII_text.="$callback_stmt\n";}
|
||||
$callback_rslt=mysql_query($callback_stmt, $link);
|
||||
$callback_row=mysql_fetch_row($callback_rslt);
|
||||
$callbacks=$callback_row[0];
|
||||
|
||||
$stat_stmt="select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status in (select status from vicidial_statuses) and val.campaign_id in ($group_SQL_str) group by status, customer_contact UNION select val.status, val.sub_status, vs.customer_contact, sum(val.talk_sec), sum(val.pause_sec), sum(val.wait_sec), sum(val.dispo_sec), sum(val.dead_sec), count(*) from vicidial_agent_log val, vicidial_campaign_statuses vs where val.campaign_id in ($group_SQL_str) and val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and val.campaign_id=vs.campaign_id and vs.status in (select distinct status from vicidial_campaign_statuses where ".substr($group_SQL, 4).") group by status, customer_contact";
|
||||
if ($DB) {$HTML_text.="$stat_stmt\n";}
|
||||
if ($DB) {$ASCII_text.="$stat_stmt\n";}
|
||||
$stat_rslt=mysql_query($stat_stmt, $link);
|
||||
while ($stat_row=mysql_fetch_row($stat_rslt))
|
||||
{
|
||||
@@ -505,11 +691,11 @@ if ($SUBMIT=="SUBMIT")
|
||||
$group_sales_talk_time+=$sales_talk_time_array[$user];
|
||||
if ($contacts>0) {$average_contact_time=sec_convert(round($contact_talk_time/$contacts), 'H');} else {$average_contact_time="00:00";}
|
||||
|
||||
$HTML_text.="| ".sprintf("%-40s", $user_row["full_name"]);
|
||||
$HTML_text.=" | <a href='user_stats.php?user=$user&begin_date=$query_date_D&end_date=$end_date_D'>".sprintf("%10s", "$user")."</a>";
|
||||
$HTML_text.=" | ".sprintf("%5s", $calls); $group_calls+=$calls;
|
||||
$HTML_text.=" | ".sprintf("%5s", $leads); $group_leads+=$leads;
|
||||
$HTML_text.=" | ".sprintf("%8s", $contacts); $group_contacts+=$contacts;
|
||||
$ASCII_text.="| ".sprintf("%-40s", $user_row["full_name"]);
|
||||
$ASCII_text.=" | <a href='user_stats.php?user=$user&begin_date=$query_date_D&end_date=$end_date_D'>".sprintf("%10s", "$user")."</a>";
|
||||
$ASCII_text.=" | ".sprintf("%5s", $calls); $group_calls+=$calls;
|
||||
$ASCII_text.=" | ".sprintf("%5s", $leads); $group_leads+=$leads;
|
||||
$ASCII_text.=" | ".sprintf("%8s", $contacts); $group_contacts+=$contacts;
|
||||
if ($leads>0)
|
||||
{
|
||||
$contact_ratio=sprintf("%.2f", (100*$contacts/$leads));
|
||||
@@ -518,11 +704,11 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$contact_ratio="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%12s", $contact_ratio)."%";
|
||||
$HTML_text.=" | ".sprintf("%13s", $user_nonpause_time);
|
||||
$HTML_text.=" | ".sprintf("%11s", $user_system_time);
|
||||
$HTML_text.=" | ".sprintf("%9s", $user_talk_time);
|
||||
$HTML_text.=" | ".sprintf("%5s", $sale_array[$user]); $group_sales+=$sale_array[$user];
|
||||
$ASCII_text.=" | ".sprintf("%12s", $contact_ratio)."%";
|
||||
$ASCII_text.=" | ".sprintf("%13s", $user_nonpause_time);
|
||||
$ASCII_text.=" | ".sprintf("%11s", $user_system_time);
|
||||
$ASCII_text.=" | ".sprintf("%9s", $user_talk_time);
|
||||
$ASCII_text.=" | ".sprintf("%5s", $sale_array[$user]); $group_sales+=$sale_array[$user];
|
||||
if ($nonpause_time>0)
|
||||
{
|
||||
$sales_per_working_hours=sprintf("%.2f", ($sale_array[$user]/($nonpause_time/3600)));
|
||||
@@ -531,7 +717,7 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$sales_per_working_hours="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
||||
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
||||
if ($leads>0)
|
||||
{
|
||||
$sales_ratio=sprintf("%.2f", (100*$sale_array[$user]/$leads));
|
||||
@@ -540,7 +726,7 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$sales_ratio="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%19s", $sales_ratio)."%";
|
||||
$ASCII_text.=" | ".sprintf("%19s", $sales_ratio)."%";
|
||||
if ($contacts>0)
|
||||
{
|
||||
$sale_contact_ratio=sprintf("%.2f", (100*$sale_array[$user]/$contacts));
|
||||
@@ -549,7 +735,7 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$sale_contact_ratio=0;
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%22s", $sale_contact_ratio)."%";
|
||||
$ASCII_text.=" | ".sprintf("%22s", $sale_contact_ratio)."%";
|
||||
if ($talk_hours>0)
|
||||
{
|
||||
$sales_per_hour=sprintf("%.2f", ($sale_array[$user]/$talk_hours));
|
||||
@@ -566,14 +752,71 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$stcall="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%14s", $sales_per_hour);
|
||||
$HTML_text.=" | ".sprintf("%16s", $incomplete_array[$user]); $group_inc_sales+=$incomplete_array[$user];
|
||||
$HTML_text.=" | ".sprintf("%15s", $cancel_array[$user]); $group_cnc_sales+=$cancel_array[$user];
|
||||
$HTML_text.=" | ".sprintf("%9s", $callbacks); $group_callbacks+=$callbacks;
|
||||
$HTML_text.=" | ".sprintf("%21s", $stcall); # first call resolution
|
||||
$HTML_text.=" | ".sprintf("%17s", $average_sale_time);
|
||||
$HTML_text.=" | ".sprintf("%20s", $average_contact_time)." |\n";
|
||||
$CSV_text.="\"$j\",\"$user_row[full_name]\",\"$user\",\"$calls\",\"$leads\",\"$contacts\",\"$contact_ratio %\",\"$user_nonpause_time\",\"$user_system_time\",\"$user_talk_time\",\"$sale_array[$user]\",\"$sales_per_working_hours\",\"$sales_ratio\",\"$sale_contact_ratio\",\"$sales_per_hour\",\"$incomplete_array[$user]\",\"$cancel_array[$user]\",\"$callbacks\",\"$stcall\",\"$average_sale_time\",\"$average_contact_time\"\n";
|
||||
|
||||
if ($sale_array[$user]>0) {$avg_sale_time=round($sales_talk_time_array[$user]/$sale_array[$user]);} else {$avg_sale_time=0;}
|
||||
if ($contacts>0) {$avg_contact_time=round($contact_talk_time/$contacts);} else {$avg_contact_time=0;}
|
||||
$graph_stats[$j][0]=$user_row["full_name"]." - $user";
|
||||
$graph_stats[$j][1]=trim($calls);
|
||||
$graph_stats[$j][2]=trim($leads);
|
||||
$graph_stats[$j][3]=trim($contacts);
|
||||
$graph_stats[$j][4]=trim($contact_ratio);
|
||||
$graph_stats[$j][5]=trim($system_time);
|
||||
$graph_stats[$j][6]=trim($talk_time);
|
||||
$graph_stats[$j][7]=trim($sale_array[$user]);
|
||||
$graph_stats[$j][8]=trim($sales_ratio);
|
||||
$graph_stats[$j][9]=trim($sale_contact_ratio);
|
||||
$graph_stats[$j][10]=trim($sales_per_hour);
|
||||
$graph_stats[$j][11]=trim($incomplete_array[$user]);
|
||||
$graph_stats[$j][12]=trim($cancel_array[$user]);
|
||||
$graph_stats[$j][13]=trim($callbacks);
|
||||
$graph_stats[$j][14]=trim($stcall);
|
||||
$graph_stats[$j][15]=trim($avg_sale_time);
|
||||
$graph_stats[$j][16]=trim($avg_contact_time);
|
||||
|
||||
if (trim($calls)>$max_calls) {$max_calls=trim($calls);}
|
||||
if (trim($leads)>$max_leads) {$max_leads=trim($leads);}
|
||||
if (trim($contacts)>$max_contacts) {$max_contacts=trim($contacts);}
|
||||
if (trim($contact_ratio)>$max_contactratio) {$max_contactratio=trim($contact_ratio);}
|
||||
if (trim($system_time)>$max_systemtime) {$max_systemtime=trim($system_time);}
|
||||
if (trim($talk_time)>$max_talktime) {$max_talktime=trim($talk_time);}
|
||||
if (trim($sale_array[$user])>$max_sales) {$max_sales=trim($sale_array[$user]);}
|
||||
if (trim($sales_ratio)>$max_salesleadsratio) {$max_salesleadsratio=trim($sales_ratio);}
|
||||
if (trim($sale_contact_ratio)>$max_salescontactsratio) {$max_salescontactsratio=trim($sale_contact_ratio);}
|
||||
if (trim($sales_per_hour)>$max_salesperhour) {$max_salesperhour=trim($sales_per_hour);}
|
||||
if (trim($incomplete_array[$user])>$max_incsales) {$max_incsales=trim($incomplete_array[$user]);}
|
||||
if (trim($cancel_array[$user])>$max_cancelledsales) {$max_cancelledsales=trim($cancel_array[$user]);}
|
||||
if (trim($callbacks)>$max_callbacks) {$max_callbacks=trim($callbacks);}
|
||||
if (trim($stcall)>$max_firstcall) {$max_firstcall=trim($stcall);}
|
||||
if (trim($avg_sale_time)>$max_avgsaletime) {$max_avgsaletime=trim($avg_sale_time);}
|
||||
if (trim($avg_contact_time)>$max_avgcontacttime) {$max_avgcontacttime=trim($avg_contact_time);}
|
||||
|
||||
$ASCII_text.=" | ".sprintf("%14s", $sales_per_hour);
|
||||
$ASCII_text.=" | ".sprintf("%16s", $incomplete_array[$user]); $group_inc_sales+=$incomplete_array[$user];
|
||||
$ASCII_text.=" | ".sprintf("%15s", $cancel_array[$user]); $group_cnc_sales+=$cancel_array[$user];
|
||||
$ASCII_text.=" | ".sprintf("%9s", $callbacks); $group_callbacks+=$callbacks;
|
||||
$ASCII_text.=" | ".sprintf("%21s", $stcall); # first call resolution
|
||||
$ASCII_text.=" | ".sprintf("%17s", $average_sale_time);
|
||||
$ASCII_text.=" | ".sprintf("%20s", $average_contact_time)." |";
|
||||
|
||||
$CSV_status_text="";
|
||||
for ($q=0; $q<count($call_status); $q++) {
|
||||
$stat_stmt="select sum(stat_ct) from (select count(distinct uniqueid) as stat_ct From vicidial_agent_log val, vicidial_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str) UNION select count(distinct uniqueid) as stat_ct From vicidial_agent_log val, vicidial_campaign_statuses vs where val.user='$user' and val.user_group='$user_group[$i]' and val.event_time>='$query_date' and val.event_time<='$end_date' and val.status=vs.status and vs.status='$call_status[$q]' and val.campaign_id in ($group_SQL_str)) as counts";
|
||||
$stat_rslt=mysql_query($stat_stmt, $link);
|
||||
$stat_row=mysql_fetch_row($stat_rslt);
|
||||
$ASCII_text.=" ".sprintf("%6s", $stat_row[0])." |";
|
||||
$CSV_status_text.=",\"$stat_row[0]\"";
|
||||
$call_status_group_totals[$q]+=$stat_row[0];
|
||||
$graph_stats[$j][(17+$q)]=$stat_row[0];
|
||||
|
||||
$varname=$Sstatus."_graph";
|
||||
$$varname=$graph_header."<th class='thgraph' scope='col'>$Sstatus</th></tr>";
|
||||
|
||||
$max_varname="max_".$call_status[$q];
|
||||
if ($stat_row[0]>$$max_varname) {$$max_varname=$stat_row[0];}
|
||||
}
|
||||
$ASCII_text.="\n";
|
||||
|
||||
$CSV_text.="\"$j\",\"$user_row[full_name]\",\"$user\",\"$calls\",\"$leads\",\"$contacts\",\"$contact_ratio %\",\"$user_nonpause_time\",\"$user_system_time\",\"$user_talk_time\",\"$sale_array[$user]\",\"$sales_per_working_hours\",\"$sales_ratio\",\"$sale_contact_ratio\",\"$sales_per_hour\",\"$incomplete_array[$user]\",\"$cancel_array[$user]\",\"$callbacks\",\"$stcall\",\"$average_sale_time\",\"$average_contact_time\"$CSV_status_text\n";
|
||||
}
|
||||
|
||||
##### GROUP TOTALS #############
|
||||
@@ -597,10 +840,11 @@ if ($SUBMIT=="SUBMIT")
|
||||
|
||||
$GROUP_text.="| ".sprintf("%40s", "$group_name");
|
||||
$GROUP_text.=" | ".sprintf("%10s", "$user_group[$i]");
|
||||
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
|
||||
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$HTML_text.="| ".sprintf("%40s", "");
|
||||
$HTML_text.=" | ".sprintf("%10s", "TOTALS:");
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
$ASCII_text.="| ".sprintf("%40s", "");
|
||||
$ASCII_text.=" | ".sprintf("%10s", "TOTALS:");
|
||||
|
||||
$TOTAL_text=" | ".sprintf("%5s", $group_calls);
|
||||
$TOTAL_text.=" | ".sprintf("%5s", $group_leads);
|
||||
@@ -667,16 +911,62 @@ if ($SUBMIT=="SUBMIT")
|
||||
$TOTAL_text.=" | ".sprintf("%9s", $group_callbacks);
|
||||
$TOTAL_text.=" | ".sprintf("%21s", $group_stcall); # first call resolution
|
||||
$TOTAL_text.=" | ".sprintf("%17s", $group_average_sale_time);
|
||||
$TOTAL_text.=" | ".sprintf("%20s", $group_average_contact_time)." |\n";
|
||||
$TOTAL_text.=" | ".sprintf("%20s", $group_average_contact_time)." |";
|
||||
|
||||
$HTML_text.=$TOTAL_text;
|
||||
$CSV_status_text="";
|
||||
for ($q=0; $q<count($call_status_group_totals); $q++) {
|
||||
$TOTAL_text.=" ".sprintf("%6s", $call_status_group_totals[$q])." |";
|
||||
$call_status_totals_grand_total[$q]+=$call_status_group_totals[$q];
|
||||
$CSV_status_text.=",\"$call_status_group_totals[$q]\"";
|
||||
$total_var=$call_status[$q]."_total";
|
||||
$$total_var=$call_status_group_totals[$q];
|
||||
$total_graph_stats[$i][(17+$q)]=$call_status_group_totals[$q];
|
||||
$max_varname="max_total".$call_status[$q];
|
||||
if ($call_status_group_totals[$q]>$$max_varname) {$$max_varname=$call_status_group_totals[$q];}
|
||||
}
|
||||
$TOTAL_text.="\n";
|
||||
|
||||
if (trim($group_calls)>$max_totalcalls) {$max_totalcalls=trim($group_calls);}
|
||||
if (trim($group_leads)>$max_totalleads) {$max_totalleads=trim($group_leads);}
|
||||
if (trim($group_contacts)>$max_totalcontacts) {$max_totalcontacts=trim($group_contacts);}
|
||||
if (trim($group_contact_ratio)>$max_totalcontactratio) {$max_totalcontactratio=trim($group_contact_ratio);}
|
||||
if (trim($group_system_time)>$max_totalsystemtime) {$max_totalsystemtime=trim($group_system_time);}
|
||||
if (trim($group_talk_time)>$max_totaltalktime) {$max_totaltalktime=trim($group_talk_time);}
|
||||
if (trim($group_sales)>$max_totalsales) {$max_totalsales=trim($group_sales);}
|
||||
if (trim($group_sales_ratio)>$max_totalsalesleadsratio) {$max_totalsalesleadsratio=trim($group_sales_ratio);}
|
||||
if (trim($group_sale_contact_ratio)>$max_totalsalescontactsratio) {$max_totalsalescontactsratio=trim($group_sale_contact_ratio);}
|
||||
if (trim($group_sales_per_hour)>$max_totalsalesperhour) {$max_totalsalesperhour=trim($group_sales_per_hour);}
|
||||
if (trim($group_inc_sales)>$max_totalincsales) {$max_totalincsales=trim($group_inc_sales);}
|
||||
if (trim($group_cnc_sales)>$max_totalcancelledsales) {$max_totalcancelledsales=trim($group_cnc_sales);}
|
||||
if (trim($group_callbacks)>$max_totalcallbacks) {$max_totalcallbacks=trim($group_callbacks);}
|
||||
if (trim($group_stcall)>$max_totalfirstcall) {$max_totalfirstcall=trim($group_stcall);}
|
||||
if (trim($group_avg_sale_time)>$max_totalavgsaletime) {$max_totalavgsaletime=trim($group_avg_sale_time);}
|
||||
if (trim($group_avg_contact_time)>$max_totalavgcontacttime) {$max_totalavgcontacttime=trim($group_avg_contact_time);}
|
||||
$total_graph_stats[$i][1]=$group_calls;
|
||||
$total_graph_stats[$i][2]=$group_leads;
|
||||
$total_graph_stats[$i][3]=$group_contacts;
|
||||
$total_graph_stats[$i][4]=$group_contact_ratio;
|
||||
$total_graph_stats[$i][5]=$group_system_time;
|
||||
$total_graph_stats[$i][6]=$group_talk_time;
|
||||
$total_graph_stats[$i][7]=$group_sales;
|
||||
$total_graph_stats[$i][8]=$group_sales_ratio;
|
||||
$total_graph_stats[$i][9]=$group_sale_contact_ratio;
|
||||
$total_graph_stats[$i][10]=$group_sales_per_hour;
|
||||
$total_graph_stats[$i][11]=$group_inc_sales;
|
||||
$total_graph_stats[$i][12]=$group_cnc_sales;
|
||||
$total_graph_stats[$i][13]=$group_callbacks;
|
||||
$total_graph_stats[$i][14]=$group_stcall;
|
||||
$total_graph_stats[$i][15]=$group_avg_sale_time;
|
||||
$total_graph_stats[$i][16]=$group_avg_contact_time;
|
||||
|
||||
$ASCII_text.=$TOTAL_text;
|
||||
$GROUP_text.=$TOTAL_text;
|
||||
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$HTML_text.="\n\n";
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
$ASCII_text.="\n\n";
|
||||
|
||||
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"\n";
|
||||
$GROUP_CSV_text.="\"$i\",\"$group_name\",\"$user_group[$i]\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"\n";
|
||||
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
||||
$GROUP_CSV_text.="\"$i\",\"$group_name\",\"$user_group[$i]\",\"$group_calls\",\"$group_leads\",\"$group_contacts\",\"$group_contact_ratio %\",\"".sec_convert($group_nonpause_time,'H')."\",\"".sec_convert($group_system_time,'H')."\",\"".sec_convert($group_talk_time,'H')."\",\"$group_sales\",\"$sales_per_working_hours\",\"$group_sales_ratio\",\"$group_sale_contact_ratio\",\"$group_sales_per_hour\",\"$group_inc_sales\",\"$group_cnc_sales\",\"$group_callbacks\",\"$group_stcall\",\"$group_average_sale_time\",\"$group_average_contact_time\"$CSV_status_text\n";
|
||||
$CSV_text.="\n\n";
|
||||
|
||||
$total_calls+=$group_calls;
|
||||
@@ -693,21 +983,107 @@ if ($SUBMIT=="SUBMIT")
|
||||
$total_sales_talk_time+=$group_sales_talk_time;
|
||||
$total_contact_talk_time+=$group_contact_talk_time;
|
||||
|
||||
for ($d=1; $d<=count($graph_stats); $d++) {
|
||||
if ($d==1) {$class=" first";} else if ($d==count($graph_stats)) {$class=" last";} else {$class="";}
|
||||
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][1]/$max_calls)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
||||
$LEADS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][2]/$max_leads)."' height='16' />".$graph_stats[$d][2]."</td></tr>";
|
||||
$CONTACTS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][3]/$max_contacts)."' height='16' />".$graph_stats[$d][3]."</td></tr>";
|
||||
$CONTACTRATIO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][4]/$max_contactratio)."' height='16' />".$graph_stats[$d][4]."%</td></tr>";
|
||||
$SYSTEMTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][5]/$max_systemtime)."' height='16' />".sec_convert($graph_stats[$d][5], 'H')."</td></tr>";
|
||||
$TALKTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][6]/$max_talktime)."' height='16' />".sec_convert($graph_stats[$d][6], 'H')."</td></tr>";
|
||||
$SALES_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][7]/$max_sales)."' height='16' />".$graph_stats[$d][7]."</td></tr>";
|
||||
$SALESLEADSRATIO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][8]/$max_salesleadsratio)."' height='16' />".$graph_stats[$d][8]."%</td></tr>";
|
||||
$SALESCONTACTSRATIO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][9]/$max_salescontactsratio)."' height='16' />".$graph_stats[$d][9]."%</td></tr>";
|
||||
$SALESPERHOUR_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][10]/$max_salesperhour)."' height='16' />".$graph_stats[$d][10]."</td></tr>";
|
||||
$INCSALES_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][11]/$max_incsales)."' height='16' />".$graph_stats[$d][11]."</td></tr>";
|
||||
$CANCELLEDSALES_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][12]/$max_cancelledsales)."' height='16' />".$graph_stats[$d][12]."</td></tr>";
|
||||
$CALLBACKS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][13]/$max_callbacks)."' height='16' />".$graph_stats[$d][13]."</td></tr>";
|
||||
$FIRSTCALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][14]/$max_firstcall)."' height='16' />".$graph_stats[$d][14]."</td></tr>";
|
||||
$AVGSALETIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][15]/$max_avgsaletime)."' height='16' />".sec_convert($graph_stats[$d][15], 'H')."</td></tr>";
|
||||
$AVGCONTACTTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][16]/$max_avgcontacttime)."' height='16' />".sec_convert($graph_stats[$d][16], 'H')."</td></tr>";
|
||||
for ($e=0; $e<count($call_status); $e++) {
|
||||
$Sstatus=$call_status[$e];
|
||||
$varname=$Sstatus."_graph";
|
||||
$max_varname="max_".$Sstatus;
|
||||
# $max.= "<!-- $max_varname => ".$$max_varname." //-->\n";
|
||||
|
||||
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][($e+17)]/$$max_varname)."' height='16' />".$graph_stats[$d][($e+17)]."</td></tr>";
|
||||
}
|
||||
}
|
||||
|
||||
$CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_calls)."</th></tr></table>";
|
||||
$LEADS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_leads)."</th></tr></table>";
|
||||
$CONTACTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_contacts)."</th></tr></table>";
|
||||
$CONTACTRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_contact_ratio)."%</th></tr></table>";
|
||||
$SYSTEMTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($group_system_time,'H')."</th></tr></table>";
|
||||
$TALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($group_talk_time,'H')."</th></tr></table>";
|
||||
$SALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sales)."</th></tr></table>";
|
||||
$SALESLEADSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sales_ratio)."%</th></tr></table>";
|
||||
$SALESCONTACTSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sale_contact_ratio)."%</th></tr></table>";
|
||||
$SALESPERHOUR_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_sales_per_hour)."</th></tr></table>";
|
||||
$INCSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_inc_sales)."</th></tr></table>";
|
||||
$CANCELLEDSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_cnc_sales)."</th></tr></table>";
|
||||
$CALLBACKS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_callbacks)."</th></tr></table>";
|
||||
$FIRSTCALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_stcall)."</th></tr></table>";
|
||||
$AVGSALETIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_average_sale_time)."</th></tr></table>";
|
||||
$AVGCONTACTTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($group_average_contact_time)."</th></tr></table>";
|
||||
for ($e=0; $e<count($call_status); $e++) {
|
||||
$Sstatus=$call_status[$e];
|
||||
$total_var=$Sstatus."_total";
|
||||
$graph_var=$Sstatus."_graph";
|
||||
$$graph_var.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($$total_var)."</th></tr></table>";
|
||||
}
|
||||
$JS_onload.="\tDraw".$user_group[$i]."Graph('CALLS', '1');\n";
|
||||
$JS_text.="function Draw".$user_group[$i]."Graph(graph, th_id) {\n";
|
||||
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
|
||||
$JS_text.=" var LEADS_graph=\"$LEADS_graph\";\n";
|
||||
$JS_text.=" var CONTACTS_graph=\"$CONTACTS_graph\";\n";
|
||||
$JS_text.=" var CONTACTRATIO_graph=\"$CONTACTRATIO_graph\";\n";
|
||||
$JS_text.=" var SYSTEMTIME_graph=\"$SYSTEMTIME_graph\";\n";
|
||||
$JS_text.=" var TALKTIME_graph=\"$TALKTIME_graph\";\n";
|
||||
$JS_text.=" var SALES_graph=\"$SALES_graph\";\n";
|
||||
$JS_text.=" var SALESLEADSRATIO_graph=\"$SALESLEADSRATIO_graph\";\n";
|
||||
$JS_text.=" var SALESCONTACTSRATIO_graph=\"$SALESCONTACTSRATIO_graph\";\n";
|
||||
$JS_text.=" var SALESPERHOUR_graph=\"$SALESPERHOUR_graph\";\n";
|
||||
$JS_text.=" var INCSALES_graph=\"$INCSALES_graph\";\n";
|
||||
$JS_text.=" var CANCELLEDSALES_graph=\"$CANCELLEDSALES_graph\";\n";
|
||||
$JS_text.=" var CALLBACKS_graph=\"$CALLBACKS_graph\";\n";
|
||||
$JS_text.=" var FIRSTCALLS_graph=\"$FIRSTCALLS_graph\";\n";
|
||||
$JS_text.=" var AVGSALETIME_graph=\"$AVGSALETIME_graph\";\n";
|
||||
$JS_text.=" var AVGCONTACTTIME_graph=\"$AVGCONTACTTIME_graph\";\n";
|
||||
$JS_text.="\n";
|
||||
for ($e=0; $e<count($call_status); $e++) {
|
||||
$Sstatus=$call_status[$e];
|
||||
$graph_var=$Sstatus."_graph";
|
||||
$JS_text.=" var ".$Sstatus."_graph=\"".$$graph_var."\";\n";
|
||||
}
|
||||
$JS_text.=" for (var i=1; i<=".(16+count($call_status))."; i++) {\n";
|
||||
$JS_text.=" var cellID=\"team".$user_group[$i]."graph\"+i;\n";
|
||||
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
||||
$JS_text.=" }\n";
|
||||
$JS_text.=" var cellID=\"team".$user_group[$i]."graph\"+th_id;\n";
|
||||
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
||||
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
||||
$JS_text.=" document.getElementById('team_".$user_group[$i]."_graph').innerHTML=graph_to_display;\n";
|
||||
$JS_text.="}\n";
|
||||
|
||||
$GRAPH_text.=$GRAPH.$GRAPH2.$GRAPH3;
|
||||
#flush();
|
||||
}
|
||||
else
|
||||
{
|
||||
$HTML_text.=" **** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\n\n";
|
||||
$ASCII_text.=" **** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\n\n";
|
||||
$CSV_text.="\"\",\"**** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****\"\n\n";
|
||||
$GRAPH_text.=" **** NO AGENTS FOUND UNDER THESE REPORT PARAMETERS ****<BR/><BR/>\n\n";
|
||||
}
|
||||
}
|
||||
|
||||
$HTML_text.="--- <B>CALL CENTER TOTAL</B>\n";
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$HTML_text.="| Team Name | Team ID | Calls | Leads | Contacts | Contact Ratio | Nonpause Time | System Time | Talk Time | Sales | Sales per Working Hour | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |\n";
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$HTML_text.=$GROUP_text;
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$ASCII_text.="--- <B>CALL CENTER TOTAL</B>\n";
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
$ASCII_text.="| Team Name | Team ID | Calls | Leads | Contacts | Contact Ratio | Nonpause Time | System Time | Talk Time | Sales | Sales per Working Hour | Sales to Leads Ratio | Sales to Contacts Ratio | Sales Per Hour | Incomplete Sales | Cancelled Sales | Callbacks | First Call Resolution | Average Sale Time | Average Contact Time |$HTMLstatusheader\n";
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
$ASCII_text.=$GROUP_text;
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
|
||||
if ($total_sales>0)
|
||||
{
|
||||
@@ -727,11 +1103,11 @@ if ($SUBMIT=="SUBMIT")
|
||||
}
|
||||
$total_talk_hours=$total_talk_time/3600;
|
||||
|
||||
$HTML_text.="| ".sprintf("%40s", "");
|
||||
$HTML_text.=" | ".sprintf("%10s", "TOTALS:");
|
||||
$HTML_text.=" | ".sprintf("%5s", $total_calls);
|
||||
$HTML_text.=" | ".sprintf("%5s", $total_leads);
|
||||
$HTML_text.=" | ".sprintf("%8s", $total_contacts);
|
||||
$ASCII_text.="| ".sprintf("%40s", "");
|
||||
$ASCII_text.=" | ".sprintf("%10s", "TOTALS:");
|
||||
$ASCII_text.=" | ".sprintf("%5s", $total_calls);
|
||||
$ASCII_text.=" | ".sprintf("%5s", $total_leads);
|
||||
$ASCII_text.=" | ".sprintf("%8s", $total_contacts);
|
||||
if ($total_leads>0)
|
||||
{
|
||||
$total_contact_ratio=sprintf("%.2f", (100*$total_contacts/$total_leads));
|
||||
@@ -740,11 +1116,11 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$total_contact_ratio="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%12s", $total_contact_ratio)."%";
|
||||
$HTML_text.=" | ".sprintf("%13s", sec_convert($total_nonpause_time,'H'));
|
||||
$HTML_text.=" | ".sprintf("%11s", sec_convert($total_system_time,'H'));
|
||||
$HTML_text.=" | ".sprintf("%9s", sec_convert($total_talk_time,'H'));
|
||||
$HTML_text.=" | ".sprintf("%5s", $total_sales);
|
||||
$ASCII_text.=" | ".sprintf("%12s", $total_contact_ratio)."%";
|
||||
$ASCII_text.=" | ".sprintf("%13s", sec_convert($total_nonpause_time,'H'));
|
||||
$ASCII_text.=" | ".sprintf("%11s", sec_convert($total_system_time,'H'));
|
||||
$ASCII_text.=" | ".sprintf("%9s", sec_convert($total_talk_time,'H'));
|
||||
$ASCII_text.=" | ".sprintf("%5s", $total_sales);
|
||||
if ($total_nonpause_time>0)
|
||||
{
|
||||
$sales_per_working_hours=sprintf("%.2f", ($total_sales/($total_nonpause_time/3600)));
|
||||
@@ -753,7 +1129,7 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$sales_per_working_hours="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
||||
$ASCII_text.=" | ".sprintf("%22s", $sales_per_working_hours);
|
||||
if ($total_leads>0)
|
||||
{
|
||||
$total_sales_ratio=sprintf("%.2f", (100*$total_sales/$total_leads));
|
||||
@@ -762,7 +1138,7 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$total_sales_ratio="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%19s", $total_sales_ratio)."%";
|
||||
$ASCII_text.=" | ".sprintf("%19s", $total_sales_ratio)."%";
|
||||
if ($total_contacts>0)
|
||||
{
|
||||
$total_sale_contact_ratio=sprintf("%.2f", (100*$total_sales/$total_contacts));
|
||||
@@ -771,7 +1147,7 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$total_sale_contact_ratio=0;
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%22s", $total_sale_contact_ratio)."%";
|
||||
$ASCII_text.=" | ".sprintf("%22s", $total_sale_contact_ratio)."%";
|
||||
if ($total_talk_hours>0)
|
||||
{
|
||||
$total_sales_per_hour=sprintf("%.2f", ($total_sales/$total_talk_hours));
|
||||
@@ -788,22 +1164,122 @@ if ($SUBMIT=="SUBMIT")
|
||||
{
|
||||
$total_stcall="0.00";
|
||||
}
|
||||
$HTML_text.=" | ".sprintf("%14s", $total_sales_per_hour);
|
||||
$HTML_text.=" | ".sprintf("%16s", $total_inc_sales);
|
||||
$HTML_text.=" | ".sprintf("%15s", $total_cnc_sales);
|
||||
$HTML_text.=" | ".sprintf("%9s", $total_callbacks);
|
||||
$HTML_text.=" | ".sprintf("%21s", $total_stcall); # first call resolution
|
||||
$HTML_text.=" | ".sprintf("%17s", $total_average_sale_time);
|
||||
$HTML_text.=" | ".sprintf("%20s", $total_average_contact_time)." |\n";
|
||||
$HTML_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+\n";
|
||||
$HTML_text.="</FONT></PRE>";
|
||||
$HTML_text.="</BODY>\n";
|
||||
$HTML_text.="</HTML>\n";
|
||||
$ASCII_text.=" | ".sprintf("%14s", $total_sales_per_hour);
|
||||
$ASCII_text.=" | ".sprintf("%16s", $total_inc_sales);
|
||||
$ASCII_text.=" | ".sprintf("%15s", $total_cnc_sales);
|
||||
$ASCII_text.=" | ".sprintf("%9s", $total_callbacks);
|
||||
$ASCII_text.=" | ".sprintf("%21s", $total_stcall); # first call resolution
|
||||
$ASCII_text.=" | ".sprintf("%17s", $total_average_sale_time);
|
||||
$ASCII_text.=" | ".sprintf("%20s", $total_average_contact_time)." |";
|
||||
|
||||
$CSV_status_text="";
|
||||
for ($q=0; $q<count($call_status_totals_grand_total); $q++) {
|
||||
$ASCII_text.=" ".sprintf("%6s", $call_status_totals_grand_total[$q])." |";
|
||||
$CSV_status_text.=",\"$call_status_totals_grand_total[$q]\"";
|
||||
}
|
||||
$ASCII_text.="\n";
|
||||
|
||||
|
||||
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
|
||||
$ASCII_text.="</FONT></PRE>";
|
||||
$ASCII_text.="</BODY>\n";
|
||||
$ASCII_text.="</HTML>\n";
|
||||
|
||||
$CSV_text.="\"\",\"CALL CENTER TOTAL\"\n";
|
||||
$CSV_text.="\"\",\"Team Name\",\"Team ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"Nonpause Time\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales per Working Hour\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"\n";
|
||||
$CSV_text.="\"\",\"Team Name\",\"Team ID\",\"Calls\",\"Leads\",\"Contacts\",\"Contact Ratio\",\"Nonpause Time\",\"System Time\",\"Talk Time\",\"Sales\",\"Sales per Working Hour\",\"Sales to Leads Ratio\",\"Sales to Contacts Ratio\",\"Sales Per Hour\",\"Incomplete Sales\",\"Cancelled Sales\",\"Callbacks\",\"First Call Resolution\",\"Average Sale Time\",\"Average Contact Time\"$CSVstatusheader\n";
|
||||
$CSV_text.=$GROUP_CSV_text;
|
||||
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$total_calls\",\"$total_leads\",\"$total_contacts\",\"$total_contact_ratio %\",\"".sec_convert($total_nonpause_time,'H')."\",\"".sec_convert($total_system_time,'H')."\",\"".sec_convert($total_talk_time,'H')."\",\"$total_sales\",\"$sales_per_working_hours\",\"$total_sales_ratio\",\"$total_sale_contact_ratio\",\"$total_sales_per_hour\",\"$total_inc_sales\",\"$total_cnc_sales\",\"$total_callbacks\",\"$total_stcall\",\"$total_average_sale_time\",\"$total_average_contact_time\"\n";
|
||||
$CSV_text.="\"\",\"\",\"TOTALS:\",\"$total_calls\",\"$total_leads\",\"$total_contacts\",\"$total_contact_ratio %\",\"".sec_convert($total_nonpause_time,'H')."\",\"".sec_convert($total_system_time,'H')."\",\"".sec_convert($total_talk_time,'H')."\",\"$total_sales\",\"$sales_per_working_hours\",\"$total_sales_ratio\",\"$total_sale_contact_ratio\",\"$total_sales_per_hour\",\"$total_inc_sales\",\"$total_cnc_sales\",\"$total_callbacks\",\"$total_stcall\",\"$total_average_sale_time\",\"$total_average_contact_time\"$CSV_status_text\n";
|
||||
for ($d=0; $d<count($total_graph_stats); $d++) {
|
||||
if ($d==0) {$class=" first";} else if (($d+1)==count($total_graph_stats)) {$class=" last";} else {$class="";}
|
||||
$TOTALCALLS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][1]/$max_totalcalls)."' height='16' />".$total_graph_stats[$d][1]."</td></tr>";
|
||||
$TOTALLEADS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][2]/$max_totalleads)."' height='16' />".$total_graph_stats[$d][2]."</td></tr>";
|
||||
$TOTALCONTACTS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][3]/$max_totalcontacts)."' height='16' />".$total_graph_stats[$d][3]."</td></tr>";
|
||||
$TOTALCONTACTRATIO_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][4]/$max_totalcontactratio)."' height='16' />".$total_graph_stats[$d][4]."%</td></tr>";
|
||||
$TOTALSYSTEMTIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][5]/$max_totalsystemtime)."' height='16' />".sec_convert($total_graph_stats[$d][5], 'H')."</td></tr>";
|
||||
$TOTALTALKTIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][6]/$max_totaltalktime)."' height='16' />".sec_convert($total_graph_stats[$d][6], 'H')."</td></tr>";
|
||||
$TOTALSALES_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][7]/$max_totalsales)."' height='16' />".$total_graph_stats[$d][7]."</td></tr>";
|
||||
$TOTALSALESLEADSRATIO_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][8]/$max_totalsalesleadsratio)."' height='16' />".$total_graph_stats[$d][8]."%</td></tr>";
|
||||
$TOTALSALESCONTACTSRATIO_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][9]/$max_totalsalescontactsratio)."' height='16' />".$total_graph_stats[$d][9]."%</td></tr>";
|
||||
$TOTALSALESPERHOUR_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][10]/$max_totalsalesperhour)."' height='16' />".$total_graph_stats[$d][10]."</td></tr>";
|
||||
$TOTALINCSALES_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][11]/$max_totalincsales)."' height='16' />".$total_graph_stats[$d][11]."</td></tr>";
|
||||
$TOTALCANCELLEDSALES_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][12]/$max_totalcancelledsales)."' height='16' />".$total_graph_stats[$d][12]."</td></tr>";
|
||||
$TOTALCALLBACKS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][13]/$max_totalcallbacks)."' height='16' />".$total_graph_stats[$d][13]."</td></tr>";
|
||||
$TOTALFIRSTCALLS_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][14]/$max_totalfirstcall)."' height='16' />".$total_graph_stats[$d][14]."</td></tr>";
|
||||
$TOTALAVGSALETIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][15]/$max_totalavgsaletime)."' height='16' />".sec_convert($total_graph_stats[$d][15], 'H')."</td></tr>";
|
||||
$TOTALAVGCONTACTTIME_graph.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][16]/$max_totalavgcontacttime)."' height='16' />".sec_convert($total_graph_stats[$d][16], 'H')."</td></tr>";
|
||||
|
||||
for ($e=0; $e<count($call_status); $e++) {
|
||||
$Sstatus=$call_status[$e];
|
||||
$varname="TOTAL".$Sstatus."_graph";
|
||||
$max_varname="max_total".$Sstatus;
|
||||
# $max.= "<!-- $max_varname => ".$$max_varname." //-->\n";
|
||||
|
||||
$$varname.=" <tr><td class='chart_td$class'>".$total_graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$total_graph_stats[$d][($e+17)]/$$max_varname)."' height='16' />".$total_graph_stats[$d][($e+17)]."</td></tr>";
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
$TOTALCALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_calls)."</th></tr></table>";
|
||||
$TOTALLEADS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_leads)."</th></tr></table>";
|
||||
$TOTALCONTACTS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_contacts)."</th></tr></table>";
|
||||
$TOTALCONTACTRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_contact_ratio)."%</th></tr></table>";
|
||||
$TOTALSYSTEMTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($total_system_time,'H')."</th></tr></table>";
|
||||
$TOTALTALKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".sec_convert($total_talk_time,'H')."</th></tr></table>";
|
||||
$TOTALSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sales)."</th></tr></table>";
|
||||
$TOTALSALESLEADSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sales_ratio)."%</th></tr></table>";
|
||||
$TOTALSALESCONTACTSRATIO_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sale_contact_ratio)."%</th></tr></table>";
|
||||
$TOTALSALESPERHOUR_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_sales_per_hour)."</th></tr></table>";
|
||||
$TOTALINCSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_inc_sales)."</th></tr></table>";
|
||||
$TOTALCANCELLEDSALES_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_cnc_sales)."</th></tr></table>";
|
||||
$TOTALCALLBACKS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_callbacks)."</th></tr></table>";
|
||||
$TOTALFIRSTCALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_stcall)."</th></tr></table>";
|
||||
$TOTALAVGSALETIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_average_sale_time)."</th></tr></table>";
|
||||
$TOTALAVGCONTACTTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($total_average_contact_time)."</th></tr></table>";
|
||||
for ($e=0; $e<count($call_status); $e++) {
|
||||
$Sstatus=$call_status[$e];
|
||||
$total_var=$Sstatus."_total";
|
||||
$graph_var="TOTAL".$Sstatus."_graph";
|
||||
$$graph_var.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($$total_var)."</th></tr></table>";
|
||||
}
|
||||
$JS_onload.="\tDrawTotalGraph('CALLS', '1');\n";
|
||||
$JS_text.="function DrawTotalGraph(graph, th_id) {\n";
|
||||
$JS_text.=" var CALLS_graph=\"$TOTALCALLS_graph\";\n";
|
||||
$JS_text.=" var LEADS_graph=\"$TOTALLEADS_graph\";\n";
|
||||
$JS_text.=" var CONTACTS_graph=\"$TOTALCONTACTS_graph\";\n";
|
||||
$JS_text.=" var CONTACTRATIO_graph=\"$TOTALCONTACTRATIO_graph\";\n";
|
||||
$JS_text.=" var SYSTEMTIME_graph=\"$TOTALSYSTEMTIME_graph\";\n";
|
||||
$JS_text.=" var TALKTIME_graph=\"$TOTALTALKTIME_graph\";\n";
|
||||
$JS_text.=" var SALES_graph=\"$TOTALSALES_graph\";\n";
|
||||
$JS_text.=" var SALESLEADSRATIO_graph=\"$TOTALSALESLEADSRATIO_graph\";\n";
|
||||
$JS_text.=" var SALESCONTACTSRATIO_graph=\"$TOTALSALESCONTACTSRATIO_graph\";\n";
|
||||
$JS_text.=" var SALESPERHOUR_graph=\"$TOTALSALESPERHOUR_graph\";\n";
|
||||
$JS_text.=" var INCSALES_graph=\"$TOTALINCSALES_graph\";\n";
|
||||
$JS_text.=" var CANCELLEDSALES_graph=\"$TOTALCANCELLEDSALES_graph\";\n";
|
||||
$JS_text.=" var CALLBACKS_graph=\"$TOTALCALLBACKS_graph\";\n";
|
||||
$JS_text.=" var FIRSTCALLS_graph=\"$TOTALFIRSTCALLS_graph\";\n";
|
||||
$JS_text.=" var AVGSALETIME_graph=\"$TOTALAVGSALETIME_graph\";\n";
|
||||
$JS_text.=" var AVGCONTACTTIME_graph=\"$TOTALAVGCONTACTTIME_graph\";\n";
|
||||
for ($e=0; $e<count($call_status); $e++) {
|
||||
$Sstatus=$call_status[$e];
|
||||
$graph_var="TOTAL".$Sstatus."_graph";
|
||||
$JS_text.=" var ".$Sstatus."_graph=\"".$$graph_var."\";\n";
|
||||
}
|
||||
$JS_text.="\n";
|
||||
$JS_text.=" for (var i=1; i<=".(16+count($call_status))."; i++) {\n";
|
||||
$JS_text.=" var cellID=\"teamTotalgraph\"+i;\n";
|
||||
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
||||
$JS_text.=" }\n";
|
||||
$JS_text.=" var cellID=\"teamTotalgraph\"+th_id;\n";
|
||||
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
||||
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
||||
$JS_text.=" document.getElementById('team_Total_graph').innerHTML=graph_to_display;\n";
|
||||
$JS_text.="}\n";
|
||||
|
||||
$GRAPH_text.=$TOTALGRAPH.$TOTALGRAPH2.$TOTALGRAPH3;
|
||||
$GRAPH_text.="</FONT></PRE>";
|
||||
$GRAPH_text.="</BODY>\n";
|
||||
$GRAPH_text.="</HTML>\n";
|
||||
|
||||
}
|
||||
|
||||
if ($file_download>0)
|
||||
@@ -831,8 +1307,21 @@ if ($file_download>0)
|
||||
else
|
||||
{
|
||||
header("Content-type: text/html; charset=utf-8");
|
||||
$JS_onload.="}\n";
|
||||
$JS_text.=$JS_onload;
|
||||
$JS_text.="</script>\n";
|
||||
|
||||
if ($report_display_type=="HTML")
|
||||
{
|
||||
$HTML_text.=$GRAPH_text;
|
||||
}
|
||||
else
|
||||
{
|
||||
$HTML_text.=$ASCII_text;
|
||||
}
|
||||
|
||||
echo $HTML_head;
|
||||
echo $JS_text;
|
||||
$short_header=1;
|
||||
require("admin_header.php");
|
||||
echo $HTML_text;
|
||||
|
||||
Reference in New Issue
Block a user