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Added new code to vicidial.php to help deal with agents on poor network connections. New vicidial.php option is $conf_check_attempts

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git-svn-id: svn://192.168.202.10@1459 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-06-25 16:53:26 +00:00
parent 570b566b4f
commit 0b7ea3878d
5 changed files with 100 additions and 14 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/branches/agc_2.2.0/UPGRADE
+3
View File
@@ -406,6 +406,9 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
99. Added headers to the list export and calls export reports
100. Added new code to help deal with agents on poor network connections. New
vicidial.php option is $conf_check_attempts
agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php
+46 -7
View File
@@ -282,10 +282,11 @@
# 100413-1347 - Various fixes for logging and extended alt-dialing
# 100510-2014 - 2.2.1 release prep
# 100527-2211 - Fixed minor consultative transfer bug and alternate language no hopper bug
# 100625-1118 - Added poor-network-connection-mitigating code
#
$version = '2.2.1-260';
$build = '100527-2211';
$version = '2.2.1-261';
$build = '100625-1118';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=64;
$one_mysql_log=0;
@@ -420,6 +421,7 @@ $PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for the campaign
$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
@@ -2762,6 +2764,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var EAalt_phone_notes='';
var EAalt_phone_active='';
var EAalt_phone_count='';
var conf_check_attempts = '<?php echo $conf_check_attempts ?>';
var conf_check_attempts_cleanup = '<?php echo ($conf_check_attempts + 2) ?>';
var DiaLControl_auto_HTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pause \"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"./images/vdc_LB_pause.gif\" border=0 alt=\" Pause \"></a><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\" Pause \"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
@@ -3288,6 +3292,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
if (typeof(xmlhttprequestcheckconf) == "undefined") {
//alert (xmlhttprequestcheckconf == xmlhttpSendConf);
xmlhttprequestcheckconf_wait = 0;
custchannellive--;
if ( (agentcallsstatus == '1') || (callholdstatus == '1') )
{
@@ -3334,8 +3339,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttprequestcheckconf.send(checkconf_query);
xmlhttprequestcheckconf.onreadystatechange = function()
{
if (xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
{
if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
{
var check_conf = null;
var LMAforce = taskforce;
@@ -3691,14 +3696,47 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
nochannelinsession++;
}
}
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
delete xmlhttprequestcheckconf;
}
else if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status != 200)
{
// Cleanup after AJAX Request returns error.
// alert("Status: " + xmlhttprequestcheckconf.status);
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
}
}
}
}
else
{
if (xmlhttprequestcheckconf)
{
xmlhttprequestcheckconf_wait++;
if (xmlhttprequestcheckconf_wait >= conf_check_attempts)
{
// Abort AJAX Request, due to timeout.
// The handler must take care of cleanup.
// alert("xmlhttprequestcheckconf: Abort (Wait > 3 sec)");
xmlhttprequestcheckconf.abort();
}
}
if (xmlhttprequestcheckconf_wait >= conf_check_attempts_cleanup)
{
// In case the handler function fails to do cleanup, cleanup manually.
xmlhttprequestcheckconf_wait = 0;
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
}
else
{
xmlhttprequestcheckconf = undefined;
}
}
}
// ################################################################################
// Send MonitorConf/StopMonitorConf command for recording of conferences
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile)
@@ -10647,7 +10685,7 @@ else
div.text_input {overflow: auto; font-size: 10px; font-family: sans-serif;}
.body_text {font-size: 13px; font-family: sans-serif;}
.queue_text_red {font-size: 12px; font-family: sans-serif; font-weight: bold; color: red}
.queue_text {font-size: 12px; font-family: sans-serif; color: black}
.queue_text {font-size: 12px; font-family: sans-serif; color: black; text-decoration:none}
.preview_text {font-size: 13px; font-family: sans-serif; background: #CCFFCC}
.preview_text_red {font-size: 13px; font-family: sans-serif; background: #FFCCCC}
.body_small {font-size: 11px; font-family: sans-serif;}
@@ -10679,8 +10717,9 @@ echo "</head>\n";
<TABLE BORDER=0 CELLPADDING=0 CELLSPACING=0 BGCOLOR=white WIDTH=<?php echo $MNwidth ?> MARGINWIDTH=0 MARGINHEIGHT=0 LEFTMARGIN=0 TOPMARGIN=0 VALIGN=TOP ALIGN=LEFT>
<TR VALIGN=TOP ALIGN=LEFT><TD COLSPAN=3 VALIGN=TOP ALIGN=LEFT>
<INPUT TYPE=HIDDEN NAME=extension>
<a href="#" onclick="start_all_refresh();"><font class="queue_text">Logged in as User</font></a>
<font class="queue_text">
<?php echo "Logged in as User: $VD_login on Phone: $SIP_user to campaign: $VD_campaign&nbsp; \n"; ?>
<?php echo ": $VD_login on Phone: $SIP_user to campaign: $VD_campaign&nbsp; \n"; ?>
&nbsp; &nbsp; <span id="agentchannelSPAN"></span>
</TD><TD COLSPAN=3 VALIGN=TOP ALIGN=RIGHT><font class="body_text">
<?php if ($territoryCT > 0) {echo "<a href=\"#\" onclick=\"OpeNTerritorYSelectioN();return false;\">TERRITORIES</a> &nbsp; &nbsp; \n";} ?>
agc_2-X/trunk/UPGRADE
+4
View File
@@ -170,6 +170,10 @@ OTHER CHANGES:
41. Added custom default field names for fields in the agent interface. Defined
in the Admin System Settings
42. Added new code to help deal with agents on poor network connections. New
vicidial.php option is $conf_check_attempts
agc_2-X/trunk/www/agc/options-example.php
+1
View File
@@ -37,6 +37,7 @@ $DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for
$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
$hide_timeclock_link = '0'; # set to 1 to hide the timeclock link on the agent login screen
$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
agc_2-X/trunk/www/agc/vicidial.php
+46 -7
View File
@@ -297,10 +297,11 @@
# 100527-2212 - Added API send_dtmf, transfer_conference and park_call functions
# 100616-1622 - Allowed longer manual dial numbers
# 100622-2209 - Added field labels
# 100625-1118 - Added poor-network-connection-mitigating code
#
$version = '2.4-275';
$build = '100622-2209';
$version = '2.4-276';
$build = '100625-1118';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=66;
$one_mysql_log=0;
@@ -444,6 +445,7 @@ else
$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
$hide_timeclock_link = '0'; # set to 1 to hide the timeclock link on the agent login screen
$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen
@@ -2959,6 +2961,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var EAalt_phone_notes='';
var EAalt_phone_active='';
var EAalt_phone_count='';
var conf_check_attempts = '<?php echo $conf_check_attempts ?>';
var conf_check_attempts_cleanup = '<?php echo ($conf_check_attempts + 2) ?>';
var blind_monitor_warning='<?php echo $blind_monitor_warning ?>';
var blind_monitor_message='<?php echo $blind_monitor_message ?>';
var blind_monitor_filename='<?php echo $blind_monitor_filename ?>';
@@ -3521,6 +3525,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
if (typeof(xmlhttprequestcheckconf) == "undefined") {
//alert (xmlhttprequestcheckconf == xmlhttpSendConf);
xmlhttprequestcheckconf_wait = 0;
custchannellive--;
if ( (agentcallsstatus == '1') || (callholdstatus == '1') )
{
@@ -3567,8 +3572,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttprequestcheckconf.send(checkconf_query);
xmlhttprequestcheckconf.onreadystatechange = function()
{
if (xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
{
if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
{
var check_conf = null;
var LMAforce = taskforce;
@@ -4012,14 +4017,47 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{blind_monitoring_now=0;}
}
}
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
delete xmlhttprequestcheckconf;
}
else if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status != 200)
{
// Cleanup after AJAX Request returns error.
// alert("Status: " + xmlhttprequestcheckconf.status);
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
}
}
}
}
else
{
if (xmlhttprequestcheckconf)
{
xmlhttprequestcheckconf_wait++;
if (xmlhttprequestcheckconf_wait >= conf_check_attempts)
{
// Abort AJAX Request, due to timeout.
// The handler must take care of cleanup.
// alert("xmlhttprequestcheckconf: Abort (Wait > 3 sec)");
xmlhttprequestcheckconf.abort();
}
}
if (xmlhttprequestcheckconf_wait >= conf_check_attempts_cleanup)
{
// In case the handler function fails to do cleanup, cleanup manually.
xmlhttprequestcheckconf_wait = 0;
delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined;
}
else
{
xmlhttprequestcheckconf = undefined;
}
}
}
// ################################################################################
// Send MonitorConf/StopMonitorConf command for recording of conferences
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile)
@@ -11235,7 +11273,7 @@ else
div.text_input {overflow: auto; font-size: 10px; font-family: sans-serif;}
.body_text {font-size: 13px; font-family: sans-serif;}
.queue_text_red {font-size: 12px; font-family: sans-serif; font-weight: bold; color: red}
.queue_text {font-size: 12px; font-family: sans-serif; color: black}
.queue_text {font-size: 12px; font-family: sans-serif; color: black; text-decoration:none}
.preview_text {font-size: 13px; font-family: sans-serif; background: #CCFFCC}
.preview_text_red {font-size: 13px; font-family: sans-serif; background: #FFCCCC}
.body_small {font-size: 11px; font-family: sans-serif;}
@@ -11270,7 +11308,8 @@ $zi=1;
<TR VALIGN=TOP ALIGN=LEFT><TD COLSPAN=3 VALIGN=TOP ALIGN=LEFT>
<INPUT TYPE=HIDDEN NAME=extension>
<font class="queue_text">
<?php echo "Logged in as User: $VD_login on Phone: $SIP_user to campaign: $VD_campaign&nbsp; \n"; ?>
<a href="#" onclick="start_all_refresh();"><font class="queue_text">Logged in as User</font></a>
<?php echo ": $VD_login on Phone: $SIP_user to campaign: $VD_campaign&nbsp; \n"; ?>
&nbsp; &nbsp; <span id="agentchannelSPAN"></span>
</TD><TD COLSPAN=3 VALIGN=TOP ALIGN=RIGHT><font class="body_text">
<?php if ($territoryCT > 0) {echo "<a href=\"#\" onclick=\"OpeNTerritorYSelectioN();return false;\">TERRITORIES</a> &nbsp; &nbsp; \n";} ?>