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@@ -600,10 +600,11 @@
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# 180610-2305 - Added dead_trigger_ features
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# 180727-2044 - Small fix for pause code issue
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# 180807-1703 - Added agent_logout_link credentials system setting
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# 180809-1649 - Added scheduled_callbacks_force_dial campaign feature
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#
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$version = '2.14-569c';
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$build = '180807-1703';
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$version = '2.14-570c';
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$build = '180809-1649';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=87;
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$one_mysql_log=0;
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@@ -717,7 +718,7 @@ if ($sl_ct > 0)
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way,admin_web_directory,agent_script,agent_push_events,agent_push_url,agent_logout_link FROM system_settings;";
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way,admin_web_directory,agent_script,agent_push_events,agent_push_url,agent_logout_link,agentonly_callback_campaign_lock FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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@@ -760,6 +761,7 @@ if ($qm_conf_ct > 0)
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$agent_push_events = $row[32];
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$agent_push_url = $row[33];
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$agent_logout_link = $row[34];
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$agentonly_callback_campaign_lock = $row[35];
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}
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else
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{
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@@ -1880,7 +1882,7 @@ else
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$HKstatusnames = substr("$HKstatusnames", 0, -1);
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##### grab the campaign settings
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$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
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$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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@@ -2036,6 +2038,9 @@ else
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$dead_trigger_action = $row[148];
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$dead_trigger_repeat = $row[149];
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$dead_trigger_filename = $row[150];
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$scheduled_callbacks_force_dial = $row[151];
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$callback_hours_block = $row[152];
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$callback_display_days = $row[153];
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$MI_PAUSE = 0;
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if (preg_match("/MI_PAUSE/",$max_inbound_calls_outcome))
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@@ -2121,6 +2126,39 @@ else
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}
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}
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$launch_scb_force_dial=0;
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if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
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{
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$scheduled_callbacks='1';
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# check for any existing triggered USERONLY Scheduled Callbacks
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if ($scheduled_callbacks_force_dial == 'Y')
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{
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$campaignCBsql = '';
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$campaignCBhoursSQL = '';
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$campaignCBdisplaydaysSQL = '';
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if ($agentonly_callback_campaign_lock > 0)
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{$campaignCBsql = "and campaign_id='$VD_campaign'";}
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if ($callback_hours_block > 0)
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{
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$x_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-$callback_hours_block,date("i"),date("s"),date("m"),date("d"),date("Y")));
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$campaignCBhoursSQL = "and entry_time < \"$x_hours_ago\"";
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}
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if ($callback_display_days > 0)
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{
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$x_days_from_now = date("Y-m-d H:i:s", mktime(0,0,0,date("m"),date("d")+$callback_display_days,date("Y")));
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$campaignCBdisplaydaysSQL = "and callback_time < \"$x_days_from_now\"";
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}
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$stmt = "SELECT count(*) from vicidial_callbacks where recipient='USERONLY' and user='$VD_login' $campaignCBsql $campaignCBhoursSQL $campaignCBdisplaydaysSQL and status IN('LIVE');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01XXX',$user,$server_ip,$session_name,$one_mysql_log);}
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$row=mysqli_fetch_row($rslt);
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$launch_scb_force_dial=$row[0];
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}
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}
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$hide_dispo_list=0;
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if ( ($disable_dispo_screen == 'DISPO_ENABLED') or ($disable_dispo_screen == 'DISPO_SELECT_DISABLED') or (strlen($disable_dispo_status) < 1) )
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{
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@@ -2285,8 +2323,6 @@ else
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$campaign_recording = $VU_vicidial_recording_override;
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echo "<!-- USER RECORDING OVERRIDE: |$VU_vicidial_recording_override|$campaign_recording| -->\n";
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}
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if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
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{$scheduled_callbacks='1';}
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if ($VU_vicidial_recording=='0')
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{$campaign_recording='NEVER';}
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if ($VU_alter_custphone_override=='ALLOW_ALTER')
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@@ -4734,6 +4770,9 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var dead_trigger_repeat='<?php echo $dead_trigger_repeat ?>';
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var dead_trigger_filename='<?php echo $dead_trigger_filename ?>';
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var agent_logout_link='<?php echo $agent_logout_link ?>';
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var scheduled_callbacks_force_dial='<?php echo $scheduled_callbacks_force_dial ?>';
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var launch_scb_force_dial='<?php echo $launch_scb_force_dial ?>';
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var liveCBcounT=0;
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var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
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var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
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var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
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@@ -7234,6 +7273,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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var CBcounT = CBcounTtotal_array[0];
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if (scheduled_callbacks_count=='LIVE')
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{CBcounT = CBcounTtotal_array[1];}
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liveCBcounT = CBcounTtotal_array[1];
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if (CBcounT == 0) {var CBprint = "<?php echo _QXZ("NO"); ?>";}
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else
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{
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@@ -7567,6 +7607,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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document.vicidial_form.LeadPreview.checked=true;
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// document.vicidial_form.DiaLAltPhonE.checked=true;
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hideDiv('CallBacKsLisTBox');
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hideDiv('SCForceDialBox');
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ManualDialNext(taskCBid,taskLEADid,'','','','0','',taskCBalt);
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}
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}
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@@ -8249,6 +8290,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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else
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{
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hideDiv('NeWManuaLDiaLBox');
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hideDiv('SCForceDialBox');
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// document.getElementById("debugbottomspan").innerHTML = "DEBUG OUTPUT" + document.vicidial_form.MDPhonENumbeR.value + "|" + active_group_alias;
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var sending_group_alias = 0;
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@@ -13777,8 +13819,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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{
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if (wrapup_waiting == 0)
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{
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if (document.vicidial_form.DispoSelectStop.checked==true)
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if ( (document.vicidial_form.DispoSelectStop.checked==true) || ( (liveCBcounT > 0) && (scheduled_callbacks_force_dial == 'Y') ) )
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{
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if ( (liveCBcounT > 0) && (scheduled_callbacks_force_dial == 'Y') )
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{
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VieWCBForcedDialInfO();
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temp_dispo_pause_code = auto_pause_precall_code;
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temp_use_pause_code=1;
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}
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if (auto_dial_level != '0')
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{
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AutoDialWaiting = 0;
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@@ -16378,6 +16426,64 @@ function phone_number_format(formatphone) {
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}
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// ################################################################################
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// View Forced-Dial Scheduled Callback information
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function VieWCBForcedDialInfO()
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{
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button_click_log = button_click_log + "" + SQLdate + "-----VieWCBForcedDialInfO---" + user + " " + campaign + "|";
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document.getElementById('SCForceDialSpan').innerHTML = "<?php echo _QXZ("Loading"); ?>...\n";
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var xmlhttp=false;
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/*@cc_on @*/
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/*@if (@_jscript_version >= 5)
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// JScript gives us Conditional compilation, we can cope with old IE versions.
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// and security blocked creation of the objects.
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try {
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xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
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} catch (e) {
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try {
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xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
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} catch (E) {
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xmlhttp = false;
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}
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}
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@end @*/
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if (!xmlhttp && typeof XMLHttpRequest!='undefined')
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{
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xmlhttp = new XMLHttpRequest();
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}
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if (xmlhttp)
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{
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RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&disable_alter_custphone=" + disable_alter_custphone + "&campaign=" + campaign + "&callback_id=FORCED&manual_dial_filter=" + agentcall_manual + "&stage=<?php echo $HCwidth ?>";
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xmlhttp.open('POST', 'vdc_db_query.php');
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xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
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xmlhttp.send(RAview_query);
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xmlhttp.onreadystatechange = function()
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{
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if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
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{
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var temp_response = xmlhttp.responseText;
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// alert(xmlhttp.responseText);
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var regCDS = new RegExp("ERROR: no","ig");
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if (temp_response.match(regCDS))
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{
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// alert_box(temp_response);
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hideDiv('SCForceDialBox');
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button_click_log = button_click_log + "" + SQLdate + "-----CBForcedDialNONE---" + user + "|";
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}
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else
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{
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showDiv('SCForceDialBox');
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document.getElementById('SCForceDialSpan').innerHTML = xmlhttp.responseText + "\n";
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button_click_log = button_click_log + "" + SQLdate + "-----CBForcedDialFOUND---" + user + "|";
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}
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}
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}
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delete xmlhttp;
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}
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}
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// ################################################################################
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// Refresh the call log display
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function VieWCalLLoG(logdate,formdate)
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|
@@ -17462,6 +17568,10 @@ function phone_number_format(formatphone) {
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hideDiv('InvalidOpenerSpan');
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hideDiv('OtherTabCommentsSpan');
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hideDiv('AgentTimeDisplayBox');
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if (launch_scb_force_dial < 1)
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|
{hideDiv('SCForceDialBox');}
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else
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{VieWCBForcedDialInfO();}
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if (deactivated_old_session < 1)
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|
{hideDiv('DeactivateDOlDSessioNSpan');}
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if (is_webphone!='Y')
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|
@@ -20049,6 +20159,20 @@ if ($agent_display_dialable_leads > 0)
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|
</tr></table>
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</span>
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<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SCForceDialBox">
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|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("Scheduled Callback to Dial:"); ?></font>
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|
<br />
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|
|
<?php
|
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|
if ($webphone_location == 'bar')
|
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|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
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|
?>
|
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|
<span id="SCForceDialSpan"> <?php echo _QXZ("Lead Info"); ?> </span>
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|
<br /><br />
|
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|
<!--<a href="#" onclick="hideDiv('SCForceDialBox');return false;"><?php echo _QXZ("Close Box"); ?></a>-->
|
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|
|
</font>
|
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|
|
</td></tr></table>
|
|
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|
|
</span>
|
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|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBacKsLisTBox">
|
|
|
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sh_text"><?php echo _QXZ("CALLBACKS FOR AGENT %1s:<br />To see information on one of the callbacks below, click on the INFO link. To call the customer back now, click on the DIAL link. If you click on a record below to dial it, it will be removed from the list.",0,'',$VD_login); ?></font>
|
|
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|
<br />
|
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|
mattf