ViciDial/ViciDialSVN
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added option to show all users in Team Performance Detail report

Browse Source 
git-svn-id: svn://192.168.202.10@3357 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2021-02-22 20:17:14 +00:00
parent 528b441723
commit 14ffb7159c
1 changed files with 40 additions and 28 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/www/vicidial/AST_team_performance_detail.php
+39 -27
View File
@@ -6,7 +6,7 @@
# QC statuses of QCFAIL, QCCANC and sales are defined by the Sale=Y status
# flags being set on those statuses.
#
# Copyright (C) 2019 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2021 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
@@ -34,6 +34,7 @@
# 180507-2315 - Added new help display
# 191013-0825 - Fixes for PHP7
# 200917-1720 - Modified for sale counts to be campaign-specific
# 210222-1508 - Added option to show all users
#
$startMS = microtime();
@@ -68,6 +69,8 @@ if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_d
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
if (isset($_GET["show_all_users"])) {$show_all_users=$_GET["show_all_users"];}
elseif (isset($_POST["show_all_users"])) {$show_all_users=$_POST["show_all_users"];}
$report_name = 'Team Performance Detail';
@@ -548,13 +551,6 @@ $HTML_text.="</script>\n";
$HTML_text.=" &nbsp; <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
if ($archives_available=="Y")
{
$HTML_text.="<BR><BR><input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
}
$HTML_text.="</TD><TD VALIGN=TOP> "._QXZ("Campaigns").":<BR>";
$HTML_text.="<SELECT SIZE=5 NAME=group[] multiple>\n";
if (preg_match('/\-\-ALL\-\-/',$group_string))
@@ -614,11 +610,18 @@ $HTML_text.=_QXZ("Display as").":<BR>";
$HTML_text.="<select name='report_display_type'>";
if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>"._QXZ("$report_display_type")."</option>";}
$HTML_text.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR><BR>";
$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
$HTML_text.="</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
if ($archives_available=="Y")
{
$HTML_text.="<input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."<BR>\n";
}
$HTML_text.="<input type='checkbox' value='checked' name='show_all_users' id='show_all_users' $show_all_users>Show all users<BR>";
$HTML_text.="<font size=1>(includes inactive agents/agents with no calls)";
$HTML_text.="</TD><TD VALIGN=TOP align='center'>";
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
$HTML_text.="<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS$call_statusQS&file_download=1&search_archived_data=$search_archived_data&SUBMIT=$SUBMIT\">"._QXZ("DOWNLOAD")."</a> |";
$HTML_text.="<BR>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'><BR><BR>\n";
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>\n";
$HTML_text.="&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<a href=\"$PHP_SELF?DB=$DB&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS$user_groupQS$call_statusQS&file_download=1&search_archived_data=$search_archived_data&show_all_users=$show_all_users&SUBMIT=$SUBMIT\">"._QXZ("DOWNLOAD")."</a> |";
$HTML_text.=" <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
$HTML_text.="</FONT>\n";
$HTML_text.="</TD></TR></TABLE>";
@@ -743,7 +746,14 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
$GRAPH_text.="<B>"._QXZ("TEAM").": $user_group[$i] - $group_name</B>";
#### USER COUNTS
if ($show_all_users)
{
$user_stmt="select full_name, user from vicidial_users where user_group='$user_group[$i]' order by full_name, user";
}
else
{
$user_stmt="select distinct vicidial_users.full_name, vicidial_users.user from vicidial_users, ".$vicidial_agent_log_table." where vicidial_users.user_group='$user_group[$i]' and vicidial_users.user=".$vicidial_agent_log_table.".user and ".$vicidial_agent_log_table.".user_group='$user_group[$i]' and ".$vicidial_agent_log_table.".event_time>='$query_date' and ".$vicidial_agent_log_table.".event_time<='$end_date' and ".$vicidial_agent_log_table.".campaign_id in ($group_SQL_str) order by full_name, user";
}
if ($DB) {$ASCII_text.="$user_stmt\n";}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
if (mysqli_num_rows($user_rslt)>0)
@@ -781,6 +791,12 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
$CSV_text.="\"\",\""._QXZ("Agent Name")."\",\""._QXZ("Agent ID")."\",\""._QXZ("Calls")."\",\""._QXZ("Leads")."\",\""._QXZ("Contacts")."\",\""._QXZ("Contact Ratio")."\",\""._QXZ("Nonpause Time")."\",\""._QXZ("System Time")."\",\""._QXZ("Talk Time")."\",\""._QXZ("Sales")."\",\""._QXZ("Sales per Working Hour")."\",\""._QXZ("Sales to Leads Ratio")."\",\""._QXZ("Sales to Contacts Ratio")."\",\""._QXZ("Sales Per Hour")."\",\""._QXZ("Incomplete Sales")."\",\""._QXZ("Cancelled Sales")."\",\""._QXZ("Callbacks")."\",\""._QXZ("First Call Resolution")."\",\""._QXZ("Average Sale Time")."\",\""._QXZ("Average Contact Time")."\"$CSVstatusheader\n";
while ($user_row=mysqli_fetch_array($user_rslt))
{
# For each user
$user=$user_row["user"];
$sale_array[$user]+=0; # For agents with no sales logged
$incomplete_array[$user]+=0; # For agents with no QCFAIL logged
$cancel_array[$user]+=0; # For agents with no QCCANC logged
$j++;
$contacts=0;
$callbacks=0;
@@ -790,11 +806,6 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
$system_time=0;
$talk_time=0;
$nonpause_time=0;
# For each user
$user=$user_row["user"];
$sale_array[$user]+=0; # For agents with no sales logged
$incomplete_array[$user]+=0; # For agents with no QCFAIL logged
$cancel_array[$user]+=0; # For agents with no QCCANC logged
# Leads
$lead_stmt="select count(distinct lead_id) from ".$vicidial_agent_log_table." where lead_id is not null and event_time>='$query_date' and event_time<='$end_date' $group_SQL and user='$user' and user_group='$user_group[$i]'";
@@ -936,7 +947,7 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
$group_talk_hours=MathZDC($group_talk_time, 3600);
$GROUP_text.="| ".sprintf("%40s", "$group_name");
$GROUP_text.=" | ".sprintf("%10s", "$user_group[$i]");
$GROUP_text.=" | ".sprintf("%20s", "$user_group[$i]");
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
@@ -1135,26 +1146,27 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
}
else
{
$ASCII_text.=" **** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****\n\n";
$CSV_text.="\"\",\"**** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****\"\n\n";
$GRAPH_text.=" **** "._QXZ("NO AGENTS FOUND UNDER THESE REPORT PARAMETERS")." ****<BR/><BR/>\n\n";
if ($show_all_users) {$msg="NO AGENTS CURRENTLY IN THIS USER GROUP";} else {$msg="NO AGENTS FOUND UNDER THESE REPORT PARAMETERS";}
$ASCII_text.=" **** "._QXZ("$msg")." ****\n\n";
$CSV_text.="\"\",\"**** "._QXZ("$msg")." ****\"\n\n";
$GRAPH_text.=" **** "._QXZ("$msg")." ****<BR/><BR/>\n\n";
$total_graph_stats[$i][0]="$user_group[$i] - $group_name";
}
}
$ASCII_text.="--- <B>CALL CENTER TOTAL</B>\n";
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$ASCII_text.="| "._QXZ("Team Name",40)." | "._QXZ("Agent ID",10)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n";
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$ASCII_text.="| "._QXZ("Team Name",40)." | "._QXZ("Team ID",20)." | "._QXZ("Calls",5)." | "._QXZ("Leads",5)." | "._QXZ("Contacts",8)." | "._QXZ("Contact Ratio",13)." | "._QXZ("Nonpause Time",13)." | "._QXZ("System Time",11)." | "._QXZ("Talk Time",9)." | "._QXZ("Sales",5)." | "._QXZ("Sales per Working Hour",22)." | "._QXZ("Sales to Leads Ratio",20)." | "._QXZ("Sales to Contacts Ratio",23)." | "._QXZ("Sales Per Hour",14)." | "._QXZ("Incomplete Sales",16)." | "._QXZ("Cancelled Sales",15)." | "._QXZ("Callbacks",9)." | "._QXZ("First Call Resolution",21)." | "._QXZ("Average Sale Time",17)." | "._QXZ("Average Contact Time",20)." |$HTMLstatusheader\n";
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$ASCII_text.=$GROUP_text;
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$total_average_sale_time=sec_convert(round(MathZDC($total_sales_talk_time,$total_sales)), 'H');
$total_average_contact_time=sec_convert(round(MathZDC($total_contact_talk_time,$total_contacts)), 'H');
$total_talk_hours=MathZDC($total_talk_time, 3600);
$ASCII_text.="| ".sprintf("%40s", "");
$ASCII_text.=" | ".sprintf("%10s", _QXZ("TOTALS:"));
$ASCII_text.=" | ".sprintf("%20s", _QXZ("TOTALS:"));
$ASCII_text.=" | ".sprintf("%5s", $total_calls);
$ASCII_text.=" | ".sprintf("%5s", $total_leads);
$ASCII_text.=" | ".sprintf("%8s", $total_contacts);
@@ -1188,7 +1200,7 @@ if ( ($SUBMIT=="SUBMIT") or ($SUBMIT==_QXZ("SUBMIT")) )
$ASCII_text.="\n";
$ASCII_text.="+------------------------------------------+------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$ASCII_text.="+------------------------------------------+----------------------+-------+-------+----------+---------------+---------------+-------------+-----------+-------+------------------------+----------------------+-------------------------+----------------+------------------+-----------------+-----------+-----------------------+-------------------+----------------------+$HTMLborderheader\n";
$ASCII_text.="</FONT></PRE>";
$ASCII_text.="</BODY>\n";
$ASCII_text.="</HTML>\n";