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Added Agent time stats to the real-time summary report

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git-svn-id: svn://192.168.202.10@1574 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-12-14 16:51:19 +00:00
parent ef90d53743
commit 2084e691d0
1 changed files with 70 additions and 17 deletions
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agc_2-X/trunk/www/vicidial/AST_timeonVDADallSUMMARY.php
+70 -17
View File
@@ -19,6 +19,7 @@
# 100709-1806 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
# 101214-1142 - Added Agent time stats
#
header ("Content-type: text/html; charset=utf-8");
@@ -247,25 +248,30 @@ $rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$VDhop = $row[0];
$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4 from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,agent_calls_today,agent_wait_today,agent_custtalk_today,agent_acw_today,agent_pause_today from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$DAleads = $row[0];
$callsTODAY = $row[1];
$dropsTODAY = $row[2];
$drpctTODAY = $row[3];
$diffONEMIN = $row[4];
$agentsONEMIN = $row[5];
$balanceFILL = $row[6];
$answersTODAY = $row[7];
$VSCcat1 = $row[8];
$VSCcat1tally = $row[9];
$VSCcat2 = $row[10];
$VSCcat2tally = $row[11];
$VSCcat3 = $row[12];
$VSCcat3tally = $row[13];
$VSCcat4 = $row[14];
$VSCcat4tally = $row[15];
$DAleads = $row[0];
$callsTODAY = $row[1];
$dropsTODAY = $row[2];
$drpctTODAY = $row[3];
$diffONEMIN = $row[4];
$agentsONEMIN = $row[5];
$balanceFILL = $row[6];
$answersTODAY = $row[7];
$VSCcat1 = $row[8];
$VSCcat1tally = $row[9];
$VSCcat2 = $row[10];
$VSCcat2tally = $row[11];
$VSCcat3 = $row[12];
$VSCcat3tally = $row[13];
$VSCcat4 = $row[14];
$VSCcat4tally = $row[15];
$VSCagentcalls = $row[16];
$VSCagentwait = $row[17];
$VSCagentcust = $row[18];
$VSCagentacw = $row[19];
$VSCagentpause = $row[20];
if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
{
@@ -341,6 +347,53 @@ if ( (!eregi('NULL',$VSCcat3)) and (strlen($VSCcat3)>0) )
if ( (!eregi('NULL',$VSCcat4)) and (strlen($VSCcat4)>0) )
{echo "<font size=2><B>$VSCcat4:</B> &nbsp; $VSCcat4tally &nbsp; &nbsp; &nbsp; \n";}
echo "</TD></TR>";
if ($VSCagentcalls > 0)
{
if ( ($VSCagentcalls > 0) and ($VSCagentpause > 0) )
{
$avgpauseTODAY = ($VSCagentpause / $VSCagentcalls);
$avgpauseTODAY = round($avgpauseTODAY, 0);
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
}
else
{$avgpauseTODAY=0;}
if ( ($VSCagentcalls > 0) and ($VSCagentwait > 0) )
{
$avgwaitTODAY = ($VSCagentwait / $VSCagentcalls);
$avgwaitTODAY = round($avgwaitTODAY, 0);
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
}
else
{$avgwaitTODAY=0;}
if ( ($VSCagentcalls > 0) and ($VSCagentcust > 0) )
{
$avgcustTODAY = ($VSCagentcust / $VSCagentcalls);
$avgcustTODAY = round($avgcustTODAY, 0);
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
}
else
{$avgcustTODAY=0;}
if ( ($VSCagentcalls > 0) and ($VSCagentacw > 0) )
{
$avgacwTODAY = ($VSCagentacw / $VSCagentcalls);
$avgacwTODAY = round($avgacwTODAY, 0);
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
}
else
{$avgacwTODAY=0;}
echo "<TR>";
echo "<TD ALIGN=RIGHT><font size=2><B>AGENT AVG WAIT:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgwaitTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>AVG CUSTTIME:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgcustTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>AVG ACW:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgacwTODAY &nbsp;</TD>";
echo "<TD ALIGN=RIGHT><font size=2><B>AVG PAUSE:</B></TD><TD ALIGN=LEFT><font size=2>&nbsp; $avgpauseTODAY &nbsp;</TD>";
echo "</TR>";
}
echo "<TR>";
echo "<TD ALIGN=LEFT COLSPAN=8>";