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Added agent_allowed_chat_groups to User Groups

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git-svn-id: svn://192.168.202.10@2451 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2015-12-31 14:45:45 +00:00
parent 00619cf74c
commit 275fca5e6f
7 changed files with 174 additions and 79 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/UPGRADE
+3
View File
@@ -218,6 +218,9 @@ OTHER CHANGES:
54. Added campaign setting for manual_dial_timeout for manual dial agent screen
calls only.
55. Added Agent Allowed Chat Groups to User Groups to allow restriction of only
agent to agent chatting by itself.
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+3 -2
View File
@@ -696,7 +696,8 @@ webphone_systemkey_override VARCHAR(100) default '',
webphone_dialpad_override ENUM('DISABLED','Y','N','TOGGLE','TOGGLE_OFF') default 'DISABLED',
admin_viewable_groups TEXT,
admin_viewable_call_times TEXT,
allowed_custom_reports VARCHAR(2000) default ''
allowed_custom_reports VARCHAR(2000) default '',
agent_allowed_chat_groups TEXT
) ENGINE=MyISAM;
CREATE TABLE vicidial_campaigns (
@@ -3672,4 +3673,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1444',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1445',db_schema_update_date=NOW(),reload_timestamp=NOW();
agc_2-X/trunk/extras/upgrade_2.12.sql
+6
View File
@@ -440,3 +440,9 @@ UPDATE system_settings SET db_schema_version='1443',db_schema_update_date=NOW()
ALTER TABLE vicidial_campaigns ADD manual_dial_timeout VARCHAR(3) default '';
UPDATE system_settings SET db_schema_version='1444',db_schema_update_date=NOW() where db_schema_version < 1444;
ALTER TABLE vicidial_user_groups ADD agent_allowed_chat_groups TEXT;
UPDATE vicidial_user_groups INNER JOIN system_settings ON system_settings.db_schema_version = 1444 SET agent_allowed_chat_groups=agent_status_viewable_groups;
UPDATE system_settings SET db_schema_version='1445',db_schema_update_date=NOW() where db_schema_version < 1445;
agc_2-X/trunk/www/agc/agc_agent_manager_chat_interface.php
+56 -48
View File
@@ -9,10 +9,11 @@
# 141212-2245 - First Build
# 151213-1108 - Added variable filtering
# 151218-1141 - Added missing translation code and user auth, merged js code into file
# 151231-0842 - Added agent_allowed_chat_groups setting
#
$admin_version = '2.12-3';
$build = '151218-1141';
$admin_version = '2.12-4';
$build = '151231-0842';
$sh="managerchats";
@@ -637,53 +638,60 @@ echo "<table width='600' border='0' cellpadding='5' cellspacing='0'>\n";
echo "<TR BGCOLOR='#E6E6E6' valign='top'>\n";
echo "<td width='*'><font class='arial'>"._QXZ("Select a live agent").":</font><BR>\n";
$stmt="SELECT user_group from vicidial_users where user='$user';";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00573',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt="SELECT user_group from vicidial_users where user='$user';";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00573',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$VU_user_group = $row[0];
$stmt="SELECT campaign_id from vicidial_live_agents where user='$user';";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$campaign_id = $row[0];
$agent_allowed_chat_groupsSQL='';
### Gather timeclock and shift enforcement restriction settings
$stmt="SELECT agent_status_viewable_groups,agent_status_view_time,agent_allowed_chat_groups from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$agent_allowed_chat_groups = $row[2];
$agent_allowed_chat_groupsSQL = preg_replace('/\s\s/i','',$agent_allowed_chat_groups);
$agent_allowed_chat_groupsSQL = preg_replace('/\s/i',"','",$agent_allowed_chat_groupsSQL);
$agent_allowed_chat_groupsSQL = "user_group IN('$agent_allowed_chat_groupsSQL')";
$agent_status_view = 0;
if (strlen($agent_allowed_chat_groups) > 2)
{$agent_status_view = 1;}
$agent_status_view_time=0;
if ($row[1] == 'Y')
{$agent_status_view_time=1;}
$andSQL='';
if (preg_match("/ALL-GROUPS/",$agent_allowed_chat_groups))
{$AGENTviewSQL = "";}
else
{
$AGENTviewSQL = "($agent_allowed_chat_groupsSQL)";
if (preg_match("/CAMPAIGN-AGENTS/",$agent_allowed_chat_groups))
{$AGENTviewSQL = "($AGENTviewSQL or (campaign_id='$campaign_id'))";}
$AGENTviewSQL = "and $AGENTviewSQL";
}
$stmt="SELECT vla.user,vu.full_name from vicidial_live_agents vla,vicidial_users vu where vla.user=vu.user and vu.user!='$user' $AGENTviewSQL order by vu.full_name;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($rslt) {$agents_count = mysqli_num_rows($rslt);}
$loop_count=0;
echo "<select name='agent' id='agent'>\n";
echo "<option value=''>Available agents</option>\n";
while ($agents_count > $loop_count)
{
$row=mysqli_fetch_row($rslt);
$VU_user_group = $row[0];
$agent_status_viewable_groupsSQL='';
### Gather timeclock and shift enforcement restriction settings
$stmt="SELECT agent_status_viewable_groups,agent_status_view_time from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$agent_status_viewable_groups = $row[0];
$agent_status_viewable_groupsSQL = preg_replace('/\s\s/i','',$agent_status_viewable_groups);
$agent_status_viewable_groupsSQL = preg_replace('/\s/i',"','",$agent_status_viewable_groupsSQL);
$agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')";
$agent_status_view = 0;
if (strlen($agent_status_viewable_groups) > 2)
{$agent_status_view = 1;}
$agent_status_view_time=0;
if ($row[1] == 'Y')
{$agent_status_view_time=1;}
$andSQL='';
if (preg_match("/ALL-GROUPS/",$agent_status_viewable_groups))
{$AGENTviewSQL = "";}
else
{
$AGENTviewSQL = "($agent_status_viewable_groupsSQL)";
if (preg_match("/CAMPAIGN-AGENTS/",$agent_status_viewable_groups))
{$AGENTviewSQL = "($AGENTviewSQL or (campaign_id='$campaign'))";}
$AGENTviewSQL = "and $AGENTviewSQL";
}
$stmt="SELECT vla.user,vu.full_name from vicidial_live_agents vla,vicidial_users vu where vla.user=vu.user and vu.user!='$user' $AGENTviewSQL order by vu.full_name;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($rslt) {$agents_count = mysqli_num_rows($rslt);}
$loop_count=0;
echo "<select name='agent' id='agent'>\n";
echo "<option value=''>Available agents</option>\n";
while ($agents_count > $loop_count)
{
$row=mysqli_fetch_row($rslt);
echo "<option value='$row[0]'>$row[1]</option>\n";
$loop_count++;
}
echo "</select>";
echo "<option value='$row[0]'>$row[1]</option>\n";
$loop_count++;
}
echo "</select>";
echo "</td>\n";
echo "<td width='200'><font class='arial'>"._QXZ("Message").":</font><BR>\n";
agc_2-X/trunk/www/agc/chat_db_query.php
+22 -15
View File
@@ -12,6 +12,7 @@
# Builds:
# 150901-2348 - First build
# 151218-1052 - Added missing translation code and user auth
# 151231-0841 - Added agent_allowed_chat_groups setting
#
require("dbconnect_mysqli.php");
@@ -146,10 +147,9 @@ if ($action=="CreateAgentToAgentChat" && $agent_manager && $agent_user && $manag
$rslt=mysqli_query($link, $stmt);
if (mysqli_num_rows($rslt)>0) {
$row=mysqli_fetch_row($rslt);
$user=$row[0];
$user_group=$row[2];
$campaign_id=$row[3];
$user = $row[0];
$user_group = $row[2];
$campaign_id = $row[3];
$ins_stmt="insert into vicidial_manager_chats(chat_start_date, manager, selected_agents, selected_user_groups, selected_campaigns, allow_replies) VALUES(now(), '$agent_manager', '|$agent_user|', '|$user_group|', '|$campaign_id|', 'Y')";
$ins_rslt=mysqli_query($link, $ins_stmt);
@@ -330,30 +330,37 @@ if ($action=="ReloadAgentNewChatSpan" && $user) {
$row=mysqli_fetch_row($rslt);
$VU_user_group = $row[0];
$agent_status_viewable_groupsSQL='';
$stmt="SELECT campaign_id from vicidial_live_agents where user='$user';";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
$campaign_id = $row[0];
$agent_allowed_chat_groupsSQL='';
### Gather timeclock and shift enforcement restriction settings
$stmt="SELECT agent_status_viewable_groups,agent_status_view_time from vicidial_user_groups where user_group='$VU_user_group';";
$stmt="SELECT agent_status_viewable_groups,agent_status_view_time,agent_allowed_chat_groups from vicidial_user_groups where user_group='$VU_user_group';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$agent_status_viewable_groups = $row[0];
$agent_status_viewable_groupsSQL = preg_replace('/\s\s/i','',$agent_status_viewable_groups);
$agent_status_viewable_groupsSQL = preg_replace('/\s/i',"','",$agent_status_viewable_groupsSQL);
$agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')";
$agent_allowed_chat_groups = $row[2];
$agent_allowed_chat_groupsSQL = preg_replace('/\s\s/i','',$agent_allowed_chat_groups);
$agent_allowed_chat_groupsSQL = preg_replace('/\s/i',"','",$agent_allowed_chat_groupsSQL);
$agent_allowed_chat_groupsSQL = "user_group IN('$agent_allowed_chat_groupsSQL')";
$agent_status_view = 0;
if (strlen($agent_status_viewable_groups) > 2)
if (strlen($agent_allowed_chat_groups) > 2)
{$agent_status_view = 1;}
$agent_status_view_time=0;
if ($row[1] == 'Y')
{$agent_status_view_time=1;}
$andSQL='';
if (preg_match("/ALL-GROUPS/",$agent_status_viewable_groups))
if (preg_match("/ALL-GROUPS/",$agent_allowed_chat_groups))
{$AGENTviewSQL = "";}
else
{
$AGENTviewSQL = "($agent_status_viewable_groupsSQL)";
$AGENTviewSQL = "($agent_allowed_chat_groupsSQL)";
if (preg_match("/CAMPAIGN-AGENTS/",$agent_status_viewable_groups))
{$AGENTviewSQL = "($AGENTviewSQL or (campaign_id='$campaign'))";}
if (preg_match("/CAMPAIGN-AGENTS/",$agent_allowed_chat_groups))
{$AGENTviewSQL = "($AGENTviewSQL or (campaign_id='$campaign_id'))";}
$AGENTviewSQL = "and $AGENTviewSQL";
}
agc_2-X/trunk/www/vicidial/admin.php
+78 -14
View File
@@ -2020,6 +2020,8 @@ if (isset($_GET["gather_asterisk_output"])) {$gather_asterisk_output=$_GET["g
elseif (isset($_POST["gather_asterisk_output"])) {$gather_asterisk_output=$_POST["gather_asterisk_output"];}
if (isset($_GET["manual_dial_timeout"])) {$manual_dial_timeout=$_GET["manual_dial_timeout"];}
elseif (isset($_POST["manual_dial_timeout"])) {$manual_dial_timeout=$_POST["manual_dial_timeout"];}
if (isset($_GET["agent_allowed_chat_groups"])) {$agent_allowed_chat_groups=$_GET["agent_allowed_chat_groups"];}
elseif (isset($_POST["agent_allowed_chat_groups"])) {$agent_allowed_chat_groups=$_POST["agent_allowed_chat_groups"];}
if (isset($script_id)) {$script_id= strtoupper($script_id);}
@@ -3096,6 +3098,10 @@ if ($non_latin < 1)
$queuemetrics_socket_url = preg_replace('/;/','',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/\r/', '',$queuemetrics_socket_url);
$queuemetrics_socket_url = preg_replace('/\'/', "\"",$queuemetrics_socket_url);
$agent_status_viewable_groups = preg_replace('/\\\\/', '',$agent_status_viewable_groups);
$agent_status_viewable_groups = preg_replace('/\\\\/', '',$agent_status_viewable_groups);
$agent_allowed_chat_groups = preg_replace('/\\\\/', '',$agent_allowed_chat_groups);
$agent_allowed_chat_groups = preg_replace('/\\\\/', '',$agent_allowed_chat_groups);
### VARIABLES TO BE mysql_real_escape_string ###
# $web_form_address
# $queuemetrics_url
@@ -3673,12 +3679,13 @@ else
# 151229-1653 - Added gather_asterisk_output server option
# 151229-2258 - Added campaign setting for manual_dial_timeout
# 151231-0009 - Fixed admin logging in several places
# 151231-0834 - Added agent_allowed_chat_groups to User Groups
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
$admin_version = '2.12-529a';
$build = '151231-0009';
$admin_version = '2.12-530a';
$build = '151231-0834';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -14166,6 +14173,15 @@ if ($ADD==411111)
$p++;
}
$p=0;
$VGROUP_chatgroups=' ';
$vgroup_chatgroups_ct = count($agent_allowed_chat_groups);
while ($p <= $vgroup_chatgroups_ct)
{
$agent_allowed_chat_groups[$p] = preg_replace('/[^- \_0-9a-zA-Z]/','',$agent_allowed_chat_groups[$p]);
$VGROUP_chatgroups .= "$agent_allowed_chat_groups[$p] ";
$p++;
}
$p=0;
$Vadmin_viewable_groups=' ';
$admin_viewable_groups_ct = count($admin_viewable_groups);
while ($p <= $admin_viewable_groups_ct)
@@ -14253,7 +14269,7 @@ if ($ADD==411111)
}
$custom_rpt_SQL=",allowed_custom_reports='$custom_report_str'";
}
$stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view',agent_xfer_consultative='$agent_xfer_consultative',agent_xfer_dial_override='$agent_xfer_dial_override',agent_xfer_vm_transfer='$agent_xfer_vm_transfer',agent_xfer_blind_transfer='$agent_xfer_blind_transfer',agent_xfer_dial_with_customer='$agent_xfer_dial_with_customer',agent_xfer_park_customer_dial='$agent_xfer_park_customer_dial',agent_fullscreen='$agent_fullscreen',allowed_reports='$allowed_reports'$custom_rpt_SQL,webphone_url_override='" . mysqli_real_escape_string($link, $webphone_url_override) . "',webphone_systemkey_override='$webphone_systemkey_override',webphone_dialpad_override='$webphone_dialpad_override',admin_viewable_groups='$Vadmin_viewable_groups',admin_viewable_call_times='$Vadmin_viewable_call_times' where user_group='$OLDuser_group';";
$stmt="UPDATE vicidial_user_groups set user_group='$user_group', group_name='$group_name',allowed_campaigns='$campaigns_value',qc_allowed_campaigns='$qc_campaigns_value',qc_allowed_inbound_groups='$qc_groups_value',group_shifts='$GROUP_shifts',forced_timeclock_login='$forced_timeclock_login',shift_enforcement='$shift_enforcement',agent_status_viewable_groups='$VGROUP_vgroups',agent_status_view_time='$agent_status_view_time',agent_call_log_view='$agent_call_log_view',agent_xfer_consultative='$agent_xfer_consultative',agent_xfer_dial_override='$agent_xfer_dial_override',agent_xfer_vm_transfer='$agent_xfer_vm_transfer',agent_xfer_blind_transfer='$agent_xfer_blind_transfer',agent_xfer_dial_with_customer='$agent_xfer_dial_with_customer',agent_xfer_park_customer_dial='$agent_xfer_park_customer_dial',agent_fullscreen='$agent_fullscreen',allowed_reports='$allowed_reports'$custom_rpt_SQL,webphone_url_override='" . mysqli_real_escape_string($link, $webphone_url_override) . "',webphone_systemkey_override='$webphone_systemkey_override',webphone_dialpad_override='$webphone_dialpad_override',admin_viewable_groups='$Vadmin_viewable_groups',admin_viewable_call_times='$Vadmin_viewable_call_times',agent_allowed_chat_groups='$VGROUP_chatgroups' where user_group='$OLDuser_group';";
$rslt=mysql_to_mysqli($stmt, $link);
echo "<br><B>"._QXZ("USER GROUP MODIFIED")."</B>\n";
@@ -19051,6 +19067,16 @@ if ($ADD==3)
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("QC Finish").": </td><td align=left><select size=1 name=qc_finish><option>0</option><option>1</option><option SELECTED>$qc_finish</option></select>$NWB#users-qc_finish$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("QC Commit").": </td><td align=left><select size=1 name=qc_commit><option>0</option><option>1</option><option SELECTED>$qc_commit</option></select>$NWB#users-qc_commit$NWE</td></tr>\n";
}
else
{
echo "<tr bgcolor=#9BB9FB><td align=right>";
echo "<input type=hidden name=qc_enabled value=\"$qc_enabled\">";
echo "<input type=hidden name=qc_user_level value=\"$qc_user_level\">";
echo "<input type=hidden name=qc_pass value=\"$qc_pass\">";
echo "<input type=hidden name=qc_finish value=\"$qc_finish\">";
echo "<input type=hidden name=qc_commit value=\"$qc_commit\">";
echo "</td></tr>\n";
}
}
if ( ($LOGuser_level > 8) and ($LOGalter_admin_interface > 0) )
{
@@ -28471,7 +28497,7 @@ if ($ADD==311111)
echo "<TABLE><TR><TD>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
$stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,allowed_reports,webphone_url_override,webphone_systemkey_override,webphone_dialpad_override,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$user_group' $LOGadmin_viewable_groupsSQL;";
$stmt="SELECT user_group,group_name,allowed_campaigns,qc_allowed_campaigns,qc_allowed_inbound_groups,group_shifts,forced_timeclock_login,shift_enforcement,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,allowed_reports,webphone_url_override,webphone_systemkey_override,webphone_dialpad_override,admin_viewable_groups,admin_viewable_call_times,agent_allowed_chat_groups from vicidial_user_groups where user_group='$user_group' $LOGadmin_viewable_groupsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$user_group = $row[0];
@@ -28495,6 +28521,7 @@ if ($ADD==311111)
$webphone_dialpad_override = $row[21];
$admin_viewable_groups = $row[22];
$admin_viewable_call_times = $row[23];
$VGROUP_chatgroups = $row[24];
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
@@ -28542,7 +28569,7 @@ if ($ADD==311111)
echo " <BR>&nbsp;</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Status Viewable Groups").": <BR>$NWB#user_groups-agent_status_viewable_groups$NWE</td><td align=left>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Status Viewable Groups").": <BR>$NWB#user_groups-agent_status_viewable_groups$NWE</td><td align=left>\n";
if ($admin_viewable_groupsALL > 0)
{
echo "<input type=\"checkbox\" name=\"agent_status_viewable_groups[]\" value=\"--ALL-GROUPS--\"";
@@ -28586,23 +28613,60 @@ if ($ADD==311111)
}
echo " <BR>&nbsp;</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Status View Time").": </td><td align=left><select size=1 name=agent_status_view_time><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_status_view_time' SELECTED>"._QXZ("$agent_status_view_time")."</option></select>$NWB#user_groups-agent_status_view_time$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Status View Time").": </td><td align=left><select size=1 name=agent_status_view_time><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_status_view_time' SELECTED>"._QXZ("$agent_status_view_time")."</option></select>$NWB#user_groups-agent_status_view_time$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Call Log View").": </td><td align=left><select size=1 name=agent_call_log_view><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_call_log_view' SELECTED>"._QXZ("$agent_call_log_view")."</option></select>$NWB#user_groups-agent_call_log_view$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Call Log View").": </td><td align=left><select size=1 name=agent_call_log_view><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_call_log_view' SELECTED>"._QXZ("$agent_call_log_view")."</option></select>$NWB#user_groups-agent_call_log_view$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Allow Consultative Xfer").": </td><td align=left><select size=1 name=agent_xfer_consultative><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_consultative' SELECTED>"._QXZ("$agent_xfer_consultative")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Allow Consultative Xfer").": </td><td align=left><select size=1 name=agent_xfer_consultative><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_consultative' SELECTED>"._QXZ("$agent_xfer_consultative")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Allow Dial Override Xfer").": </td><td align=left><select size=1 name=agent_xfer_dial_override><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_dial_override' SELECTED>"._QXZ("$agent_xfer_dial_override")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Allow Dial Override Xfer").": </td><td align=left><select size=1 name=agent_xfer_dial_override><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_dial_override' SELECTED>"._QXZ("$agent_xfer_dial_override")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Allow Voicemail Message Xfer").": </td><td align=left><select size=1 name=agent_xfer_vm_transfer><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_vm_transfer' SELECTED>"._QXZ("$agent_xfer_vm_transfer")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Allow Voicemail Message Xfer").": </td><td align=left><select size=1 name=agent_xfer_vm_transfer><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_vm_transfer' SELECTED>"._QXZ("$agent_xfer_vm_transfer")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Allow Blind Xfer").": </td><td align=left><select size=1 name=agent_xfer_blind_transfer><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_blind_transfer' SELECTED>"._QXZ("$agent_xfer_blind_transfer")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Allow Blind Xfer").": </td><td align=left><select size=1 name=agent_xfer_blind_transfer><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_blind_transfer' SELECTED>"._QXZ("$agent_xfer_blind_transfer")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Allow Dial With Customer Xfer").": </td><td align=left><select size=1 name=agent_xfer_dial_with_customer><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_dial_with_customer' SELECTED>"._QXZ("$agent_xfer_dial_with_customer")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Allow Dial With Customer Xfer").": </td><td align=left><select size=1 name=agent_xfer_dial_with_customer><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_dial_with_customer' SELECTED>"._QXZ("$agent_xfer_dial_with_customer")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Allow Park Customer Dial Xfer").": </td><td align=left><select size=1 name=agent_xfer_park_customer_dial><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_park_customer_dial' SELECTED>"._QXZ("$agent_xfer_park_customer_dial")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Allow Park Customer Dial Xfer").": </td><td align=left><select size=1 name=agent_xfer_park_customer_dial><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_xfer_park_customer_dial' SELECTED>"._QXZ("$agent_xfer_park_customer_dial")."</option></select>$NWB#user_groups-agent_xfer_options$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Agent Fullscreen").": </td><td align=left><select size=1 name=agent_fullscreen><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_fullscreen' SELECTED>"._QXZ("$agent_fullscreen")."</option></select>$NWB#user_groups-agent_fullscreen$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Fullscreen").": </td><td align=left><select size=1 name=agent_fullscreen><option value='Y' SELECTED>"._QXZ("Y")."</option><option value='N'>"._QXZ("N")."</option><option value='$agent_fullscreen' SELECTED>"._QXZ("$agent_fullscreen")."</option></select>$NWB#user_groups-agent_fullscreen$NWE</td></tr>\n";
echo "<tr bgcolor=#9BB9FB><td align=right>"._QXZ("Agent Allowed Chat Groups").": <BR>$NWB#user_groups-agent_allowed_chat_groups$NWE</td><td align=left>\n";
if ($admin_viewable_groupsALL > 0)
{
echo "<input type=\"checkbox\" name=\"agent_allowed_chat_groups[]\" value=\"--ALL-GROUPS--\"";
if (preg_match('/\s\-\-ALL\-GROUPS\-\-\s/', $VGROUP_chatgroups))
{echo " CHECKED";}
echo "><B>"._QXZ("ALL-GROUPS")."</B> - "._QXZ("All user groups in the system")."<BR>\n";
}
echo "<input type=\"checkbox\" name=\"agent_allowed_chat_groups[]\" value=\"--CAMPAIGN-AGENTS--\"";
if (preg_match('/\s\-\-CAMPAIGN\-AGENTS\-\-\s/', $VGROUP_chatgroups))
{echo " CHECKED";}
echo "><B>"._QXZ("CAMPAIGN-AGENTS")."</B> - "._QXZ("All users logged into the same campaign as the agent")."<BR>\n";
$stmt="SELECT user_group,group_name from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
$rslt=mysql_to_mysqli($stmt, $link);
$view_chatgroups_to_print = mysqli_num_rows($rslt);
$o=0;
while ($view_chatgroups_to_print > $o)
{
$rowx=mysqli_fetch_row($rslt);
$chatgroups_id_value = $rowx[0];
$chatgroups_name_value = $rowx[1];
echo "<input type=\"checkbox\" name=\"agent_allowed_chat_groups[]\" value=\"$chatgroups_id_value\"";
$p=0;
while ($p<1000)
{
if (preg_match("/\s$chatgroups_id_value\s/", $VGROUP_chatgroups))
{
echo " CHECKED";
}
$p++;
}
echo "> <a href=\"$PHP_SELF?ADD=311111&user_group=$chatgroups_id_value\">$chatgroups_id_value</a> - $chatgroups_name_value<BR>\n";
$o++;
}
echo " <BR>&nbsp;</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>"._QXZ("Allowed Reports").": </td><td align=left><select MULTIPLE size=8 name=allowed_reports[]>\n";
$Vreports_ARY = explode(',',$UGreports);
agc_2-X/trunk/www/vicidial/help.php
+6
View File
@@ -73,6 +73,7 @@
# 151221-0751 - Changed in-group download link to customer chat links
# 151229-1659 - Added servers-gather_asterisk_output entry
# 151229-2302 - Added campaigns-manual_dial_timeout entry
# 151231-0839 - Added user_groups-agent_allowed_chat_groups entry
#
@@ -3334,6 +3335,11 @@ if ($SSoutbound_autodial_active > 0)
<BR>
<B><?php echo _QXZ("Agent Fullscreen"); ?> -</B><?php echo _QXZ("This option if set to Y will set the height and width of the agent screen to the size of the web browser window without any allowance for the Agents View, Calls in Queue View or Calls in Session view. Default is N for no or disabled."); ?>
<BR>
<A NAME="user_groups-agent_allowed_chat_groups">
<BR>
<B><?php echo _QXZ("Agent Allowed Chat Groups"); ?> -</B><?php echo _QXZ("This is a selectable list of User Groups and user functions to which members of this user group can view the status of as well as transfer calls to inside of the agent screen. The ALL-GROUPS option allows the users in this group to see and transfer calls to any user on initiate an internal chat to within the agent screen. The CAMPAIGN-AGENTS option allows users in this group to see and start chats with any user in the campaign that they are logged into."); ?>
<BR>
<A NAME="user_groups-allowed_reports">
<BR>