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Added several new campaign settings for comments and QC audit history

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Fixed issue with AGENTS transfers when no agents available

git-svn-id: svn://192.168.202.10@2197 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-11-23 16:31:45 +00:00
parent 767820b868
commit 2a4c59357b
8 changed files with 392 additions and 127 deletions
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agc_2-X/trunk/UPGRADE
+5
View File
@@ -91,6 +91,11 @@ OTHER CHANGES:
14. Added Admin Utility to split lead lists into smaller lists
15. Added campaign options to minimize QC audited comments without closing the
frame, allow for the comments field to appear under all agent screen
tabs and the dispo screen, allow for the audited comments to be
displayed with managers in red and with a date/time stamp.
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+6 -2
View File
@@ -909,7 +909,11 @@ wrapup_bypass ENUM('DISABLED','ENABLED') default 'ENABLED',
wrapup_after_hotkey ENUM('DISABLED','ENABLED') default 'DISABLED',
callback_active_limit SMALLINT(5) UNSIGNED default '0',
callback_active_limit_override ENUM('N','Y') default 'N',
allow_chats ENUM('Y','N') default 'N'
allow_chats ENUM('Y','N') default 'N',
comments_all_tabs ENUM('DISABLED','ENABLED') default 'DISABLED',
comments_dispo_screen ENUM('DISABLED','ENABLED','REPLACE_CALL_NOTES') default 'DISABLED',
comments_callback_screen ENUM('DISABLED','ENABLED','REPLACE_CB_NOTES') default 'DISABLED',
qc_comment_history ENUM('CLICK','AUTO_OPEN','CLICK_ALLOW_MINIMIZE','AUTO_OPEN_ALLOW_MINIMIZE') default 'CLICK'
) ENGINE=MyISAM;
CREATE TABLE vicidial_lists (
@@ -3306,4 +3310,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1387',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1388',db_schema_update_date=NOW(),reload_timestamp=NOW();
agc_2-X/trunk/extras/upgrade_2.10.sql
+7
View File
@@ -61,3 +61,10 @@ index (avatar_id)
) ENGINE=MyISAM;
UPDATE system_settings SET db_schema_version='1387',db_schema_update_date=NOW() where db_schema_version < 1387;
ALTER TABLE vicidial_campaigns ADD comments_all_tabs ENUM('DISABLED','ENABLED') default 'DISABLED';
ALTER TABLE vicidial_campaigns ADD comments_dispo_screen ENUM('DISABLED','ENABLED','REPLACE_CALL_NOTES') default 'DISABLED';
ALTER TABLE vicidial_campaigns ADD comments_callback_screen ENUM('DISABLED','ENABLED','REPLACE_CB_NOTES') default 'DISABLED';
ALTER TABLE vicidial_campaigns ADD qc_comment_history ENUM('CLICK','AUTO_OPEN','CLICK_ALLOW_MINIMIZE','AUTO_OPEN_ALLOW_MINIMIZE') default 'CLICK';
UPDATE system_settings SET db_schema_version='1388',db_schema_update_date=NOW() where db_schema_version < 1388;
agc_2-X/trunk/www/agc/audit_comments.php
+87 -58
View File
@@ -9,94 +9,123 @@
# 121116-1322 - First build, added to vicidial codebase
# 130802-0957 - Changed to PHP mysqli functions
# 140304-2154 - Enabled special characters in comments
# 141120-1053 - Added user name and date and flag for admin user for comment log display, code cleanup
#
require_once("functions.php");
function audit_comments($lead_id,$list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log,$campaign) {
$audit_comments_active=audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log);
if ($audit_comments_active) {
if ($audit_comments_active)
{
//Get comment from list
$stmt="select comments from vicidial_list where lead_id='$lead_id' limit 1;";
if ($format=='debug') {
echo "\n<!-- $stmt -->";
}
$stmt="SELECT comments from vicidial_list where lead_id='$lead_id' limit 1;";
if ($format=='debug')
{echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments2',$user,$server_ip,$session_name,$one_mysql_log);
}
if ($mel > 0)
{mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments2',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
if (strlen($row[0]) > 0) {
if (strlen($row[0]) > 0)
{
$comment=$row[0];
//Put comment in comment table
$stmt="INSERT INTO vicidial_comments (lead_id,user_id,list_id,campaign_id,comment) VALUES ('$lead_id','$user','$list_id','$campaign','".mysqli_real_escape_string($link, $comment)."');";
if ($format=='debug') {
echo "\n<!-- $stmt -->";
}
if ($format=='debug')
{echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments3',$user,$server_ip,$session_name,$one_mysql_log);
}
if ($mel > 0)
{mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments3',$user,$server_ip,$session_name,$one_mysql_log);}
$affected=mysqli_affected_rows($link);
if($affected>0) {
if($affected>0)
{
$stmt="UPDATE vicidial_list set comments='' where lead_id='$lead_id';";
if ($format=='debug') {
echo "\n<!-- $stmt -->";
}
if ($format=='debug')
{echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments4',$user,$server_ip,$session_name,$one_mysql_log);
}
} else {
if ($mel > 0)
{mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments4',$user,$server_ip,$session_name,$one_mysql_log);}
}
else
{
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditCommentsERROR-Comment not moved',$user,$server_ip,$session_name,$one_mysql_log);
echo "\n<!-- 00142-AuditCommentsERROR-Comment not moved -->";
}
}
}
}
function audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log){
$stmt="select count(audit_comments) from vicidial_lists_custom where list_id='$list_id' and audit_comments='1' limit 1;";
if ($format=='debug') {
echo "\n<!-- $stmt -->";
}
}
}
}
}
function audit_comments_active($list_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log)
{
$stmt="SELECT count(audit_comments) from vicidial_lists_custom where list_id='$list_id' and audit_comments='1' limit 1;";
if ($format=='debug')
{echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments5',$user,$server_ip,$session_name,$one_mysql_log);
}
if ($mel > 0)
{mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-AuditComments5',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysqli_fetch_row($rslt);
if ($row[0] == '1') {
if ($row[0] == '1')
{
return true;
} else {
}
else
{
return false;
}
}
function get_audited_comments($lead_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log) {
}
}
function get_audited_comments($lead_id,$format,$user,$mel,$NOW_TIME,$link,$server_ip,$session_name,$one_mysql_log)
{
global $ACcount;
global $ACcomments;
$stmt="select user_id,comment from vicidial_comments where lead_id='$lead_id';";
if ($mel > 0) {
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"00142-65-AuditComments:$stmt LeadID: $lead_id,$format,$user,$mel,$NOW_TIME,\$link,$server_ip,$session_name,$one_mysql_log",$user,$server_ip,$session_name,$one_mysql_log);
}
$stmt="SELECT user_id,comment,timestamp from vicidial_comments where lead_id='$lead_id' order by timestamp desc;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-69-AuditComments',$user,$server_ip,$session_name,$one_mysql_log);
}
if ($mel > 0)
{mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-69-AuditComments',$user,$server_ip,$session_name,$one_mysql_log);}
$ACcount=mysqli_num_rows($rslt);
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-72-AuditComments $ACcount='.$ACcount,$user,$server_ip,$session_name,$one_mysql_log);
if($ACcount>0) {
if($ACcount>0)
{
$i=0;
while ($i < $ACcount) {
while ($i < $ACcount)
{
$row=mysqli_fetch_row($rslt);
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-77-AuditComments UserID='.$row[0],$user,$server_ip,$session_name,$one_mysql_log);
$ACcomments .= "UserID: $row[0]\n";
mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-79-AuditComments Comment='.$row[1],$user,$server_ip,$session_name,$one_mysql_log);
$ACcomments .= $row[1];
$C_user[$i] = $row[0];
$C_comment[$i] = $row[1];
$C_date[$i] = $row[2];
$i++;
}
$i=0;
while ($i < $ACcount)
{
$C_name[$i]='Unknown';
$C_level[$i]='1';
$FCS=''; $FCE='';
$stmt="SELECT full_name,user_level from vicidial_users where user='$C_user[$i]';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0)
{mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142-70-AuditCommentsUser',$user,$server_ip,$session_name,$one_mysql_log);}
$Ucount=mysqli_num_rows($rslt);
if($Ucount>0)
{
$row=mysqli_fetch_row($rslt);
$C_name[$i] = $row[0];
$C_level[$i] = $row[1];
}
if ($C_level[$i] > 7)
{$FCS='--------ADMINFONTBEGIN--------'; $FCE='--------ADMINFONTEND--------';}
$ACcomments .= _QXZ("UserID: $FCS%1s - %2s$FCE, Date: %3s",0,'',$C_user[$i],$C_name[$i],$C_date[$i])."\n";
$ACcomments .= $C_comment[$i];
$ACcomments .= "\n----------------------------------\n";
$i++;
}
}
return true;
} else {
}
else
{
return false;
}
}
}
}
?>
agc_2-X/trunk/www/agc/vdc_db_query.php
+9 -3
View File
@@ -363,10 +363,11 @@
# 141024-0851 - Fixed issues with filtering of manual dial calls from call log or callbacks
# 141111-0658 - Removed several AJAX text outputs from QXZ output
# 141118-1231 - Formatting changes for QXZ output
# 141123-0933 - Added dispo_comments option input
#
$version = '2.10-259';
$build = '141118-1231';
$version = '2.10-260';
$build = '141123-0933';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=597;
$one_mysql_log=0;
@@ -603,6 +604,8 @@ if (isset($_GET["orig_pass"])) {$orig_pass=$_GET["orig_pass"];}
elseif (isset($_POST["orig_pass"])) {$orig_pass=$_POST["orig_pass"];}
if (isset($_GET["cid_lock"])) {$cid_lock=$_GET["cid_lock"];}
elseif (isset($_POST["cid_lock"])) {$cid_lock=$_POST["cid_lock"];}
if (isset($_GET["dispo_comments"])) {$dispo_comments=$_GET["dispo_comments"];}
elseif (isset($_POST["dispo_comments"])) {$dispo_comments=$_POST["dispo_comments"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
@@ -8664,7 +8667,10 @@ if ($ACTION == 'updateDISPO')
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00285',$user,$server_ip,$session_name,$one_mysql_log);}
}
$stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';";
$commentsSQL='';
if (strlen($dispo_comments)>0)
{$commentsSQL = ",comments='$dispo_comments'";}
$stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' $commentsSQL where lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);}
agc_2-X/trunk/www/agc/vicidial.php
+224 -58
View File
@@ -449,10 +449,11 @@
# 141116-1805 - Fixed issue #801
# 141118-1229 - Formatting changes for QXZ output
# 141118-1439 - Added agent_email as webform and script variable
# 141121-1005 - Added new QC and comments campaign options
#
$version = '2.10-420c';
$build = '141118-1439';
$version = '2.10-421c';
$build = '141121-1005';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=80;
$one_mysql_log=0;
@@ -1468,7 +1469,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -1592,6 +1593,11 @@ else
$wrapup_after_hotkey = $row[116];
$callback_active_limit = $row[117];
$callback_active_limit_override = $row[118];
$comments_all_tabs = $row[119];
$comments_dispo_screen = $row[120];
$comments_callback_screen = $row[121];
$qc_comment_history = $row[122];
if ( ($callback_active_limit_override == 'Y') and ($callback_active_limit > 0) )
{
@@ -2738,7 +2744,7 @@ else
if ($on_hook_agent == 'Y')
{$TEMP_SIP_user_DiaL = 'Local/8300@default';}
### insert a NEW record to the vicidial_manager table to be processed
$agent_login_data="||$NOW_TIME|NEW|N|$server_ip||Originate|$SIqueryCID|Channel: $TEMP_SIP_user_DiaL|Context: $ext_context|Exten: $session_id|Priority: 1|Callerid: $SIqueryCID|||||";
$agent_login_data="||$NOW_TIME|NEW|N|$server_ip||Originate|$SIqueryCID|Channel: $TEMP_SIP_user_DiaL|Context: $ext_context|Exten: $session_id|Priority: 1|Callerid: \"$SIqueryCID\" <$campaign_cid>|||||";
$agent_login_stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $TEMP_SIP_user_DiaL','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');";
if ( ($is_webphone != 'Y') and ($is_webphone != 'Y_API_LAUNCH') )
{
@@ -3212,6 +3218,7 @@ $BPheight = ($MASTERheight - 250); # 50 - bottom buffer, Agent Xfer Span
$SCheight = 49; # 49 - seconds on call display
$SFheight = 65; # 65 - height of the script and form contents
$SRheight = 69; # 69 - height of the script and form refrech links
$CHheight = ($JS_browser_height - 50);
if ($webphone_location == 'bar')
{
$SCheight = ($SCheight + $webphone_height);
@@ -3931,6 +3938,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var HKFSCREENup=0;
var dial_next_failed=0;
var xfer_agent_selected=0;
var comments_all_tabs='<?php echo $comments_all_tabs ?>';
var comments_dispo_screen='<?php echo $comments_dispo_screen ?>';
var comments_callback_screen='<?php echo $comments_callback_screen ?>';
var qc_comment_history='<?php echo $qc_comment_history ?>';
var OtherTab='0';
var DiaLControl_auto_HTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_pause_OFF.gif") ?>\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_resume.gif") ?>\" border=\"0\" alt=\"Resume\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_pause.gif") ?>\" border=\"0\" alt=\" Pause \" /></a><img src=\"./images/<?php echo _QXZ("vdc_LB_resume_OFF.gif") ?>\" border=\"0\" alt=\"Resume\" />";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_pause_OFF.gif") ?>\" border=\"0\" alt=\" Pause \" /><img src=\"./images/<?php echo _QXZ("vdc_LB_resume_OFF.gif") ?>\" border=\"0\" alt=\"Resume\" />";
@@ -6657,11 +6669,19 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
//Added By Poundteam for Audited Comments (Manual Dial Section Only)
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value = change_array[53];
document.vicidial_form.audit_comments_button.value = change_array[53];
document.vicidial_form.ViewCommentButton.value = change_array[53];
document.vicidial_form.audit_comments_button.value = change_array[53];
if (comments_all_tabs == 'ENABLED')
{document.vicidial_form.OtherViewCommentButton.value = change_array[53];}
var REGACcomments = new RegExp("!N","g");
var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g");
var REGACfontend = new RegExp("--------ADMINFONTEND--------","g");
change_array[54] = change_array[54].replace(REGACcomments, "\n");
document.vicidial_form.audit_comments.value = change_array[54];
change_array[54] = change_array[54].replace(REGACfontbegin, "<font color=red>");
change_array[54] = change_array[54].replace(REGACfontend, "</font>");
document.getElementById("audit_comments").innerHTML = change_array[54];
if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (change_array[53]!='0') && (change_array[53]!='') )
{ViewComments('ON');}
}
//END section Added By Poundteam for Audited Comments
// Add here for AutoDial (VDADcheckINCOMING in vdc_db_query)
@@ -7449,7 +7469,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
var REGcommentsNL = new RegExp("!N","g");
UDfieldsResponse_array[23] = UDfieldsResponse_array[23].replace(REGcommentsNL, "\n");
document.vicidial_form.comments.value = UDfieldsResponse_array[23];
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
{document.vicidial_form.other_tab_comments.value = UDfieldsResponse_array[23];}
else
{document.vicidial_form.comments.value = UDfieldsResponse_array[23];}
}
var regUDrank = new RegExp("rank,","ig");
if (fields_list.match(regUDrank))
@@ -7756,9 +7779,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
document.vicidial_form.ViewCommentButton.value = MDnextResponse_array[51];
document.vicidial_form.audit_comments_button.value = MDnextResponse_array[51];
if (comments_all_tabs == 'ENABLED')
{document.vicidial_form.OtherViewCommentButton.value = MDnextResponse_array[51];}
var REGACcomments = new RegExp("!N","g");
var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g");
var REGACfontend = new RegExp("--------ADMINFONTEND--------","g");
MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACcomments, "\n");
document.vicidial_form.audit_comments.value = MDnextResponse_array[52];
MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACfontbegin, "<font color=red>");
MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACfontend, "</font>");
document.getElementById("audit_comments").innerHTML = MDnextResponse_array[52];
if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (MDnextResponse_array[51]!='0') && (MDnextResponse_array[51]!='') )
{ViewComments('ON');}
}
//END section Added By Poundteam for Audited Comments
@@ -8038,11 +8069,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
document.vicidial_form.email.value ='';
document.vicidial_form.security_phrase.value='';
document.vicidial_form.comments.value ='';
document.vicidial_form.audit_comments.value ='';
document.vicidial_form.other_tab_comments.value ='';
document.getElementById("audit_comments").innerHTML ='';
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value ='';
document.vicidial_form.audit_comments_button.value ='';
if (comments_all_tabs == 'ENABLED')
{document.vicidial_form.OtherViewCommentButton.value ='';}
}
document.vicidial_form.called_count.value ='';
document.vicidial_form.rank.value ='';
@@ -8083,6 +8117,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
dial_next_failed=0;
xfer_agent_selected=0;
RefresHScript('CLEAR');
ViewComments('OFF','OFF');
// document.getElementById('vcFormIFrame').src='./vdc_form_display.php?lead_id=&list_id=&stage=WELCOME';
}
}
@@ -8785,11 +8820,19 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
//Added By Poundteam for Audited Comments (Manual Dial Section Only)
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value = check_VDIC_array[53];
document.vicidial_form.audit_comments_button.value = check_VDIC_array[53];
document.vicidial_form.ViewCommentButton.value = check_VDIC_array[53];
document.vicidial_form.audit_comments_button.value = check_VDIC_array[53];
if (comments_all_tabs == 'ENABLED')
{document.vicidial_form.OtherViewCommentButton.value = check_VDIC_array[53];}
var REGACcomments = new RegExp("!N","g");
var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g");
var REGACfontend = new RegExp("--------ADMINFONTEND--------","g");
check_VDIC_array[54] = check_VDIC_array[54].replace(REGACcomments, "\n");
document.vicidial_form.audit_comments.value = check_VDIC_array[54];
check_VDIC_array[54] = check_VDIC_array[54].replace(REGACfontbegin, "<font color=red>");
check_VDIC_array[54] = check_VDIC_array[54].replace(REGACfontend, "</font>");
document.getElementById("audit_comments").innerHTML = check_VDIC_array[54];
if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (check_VDIC_array[53]!='0') && (check_VDIC_array[53]!='') )
{ViewComments('ON');}
}
//END section Added By Poundteam for Audited Comments
// Add here for AutoDial (VDADcheckINCOMING in vdc_db_query)
@@ -10209,6 +10252,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// Update vicidial_list lead record with all altered values from form
function CustomerData_update()
{
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
{
var test_otcx = document.vicidial_form.other_tab_comments.value;
if (test_otcx.length > 0)
{document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value}
}
var REGcommentsAMP = new RegExp('&',"g");
var REGcommentsQUES = new RegExp("\\?","g");
var REGcommentsPOUND = new RegExp("\\#","g");
@@ -10300,7 +10349,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
document.getElementById("DispoManualQueueMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\"><?php echo _QXZ("Manual Dial Queue Calls Waiting:"); ?> " + APIManualDialQueue + "</font></b><br />";
}
if (per_call_notes == 'ENABLED')
if ( (per_call_notes == 'ENABLED') && (comments_dispo_screen != 'REPLACE_CALL_NOTES') )
{
var test_notes = document.vicidial_form.call_notes_dispo.value;
if (test_notes.length > 0)
@@ -10309,7 +10358,26 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
else
{
document.getElementById("PerCallNotesContent").innerHTML = "<input type=\"hidden\" name=\"call_notes_dispo\" id=\"call_notes_dispo\" value=\"\" />";
var test_notes = document.vicidial_form.call_notes_dispo.value;
if (test_notes.length > 0)
{document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value}
document.getElementById("PerCallNotesContent").innerHTML = "<input type=\"hidden\" name=\"call_notes_dispo\" id=\"call_notes_dispo\" value=\"" + document.vicidial_form.call_notes.value + "\" />";
}
if ( (comments_dispo_screen == 'ENABLED') || (comments_dispo_screen == 'REPLACE_CALL_NOTES') )
{
var test_commmentsD = document.vicidial_form.dispo_comments.value;
if (test_commmentsD.length > 0)
{document.vicidial_form.comments.value = document.vicidial_form.dispo_comments.value;}
var dispo_comment_output = "<table cellspacing=4 cellpadding=0><tr><td align=\"right\"><font class=\"body_text\"><?php echo $label_comments ?>: <br><span id='dispoviewcommentsdisplay'><input type='button' id='DispoViewCommentButton' onClick=\"ViewComments('ON','','dispo')\" value='-<?php _QXZ("History"); ?>-'/></span></font></td><td align=\"left\"><font class=\"body_text\">";
dispo_comment_output = dispo_comment_output + "<textarea name=\"dispo_comments\" id=\"dispo_comments\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.comments.value + "</textarea>\n";
dispo_comment_output = dispo_comment_output + "</td></tr></table>\n";
document.getElementById("DispoCommentsContent").innerHTML = dispo_comment_output;
}
else
{
document.getElementById("DispoCommentsContent").innerHTML = "<input type=\"hidden\" name=\"dispo_comments\" id=\"dispo_comments\" value=\"\" />";
}
HidEGenDerPulldown();
@@ -10745,7 +10813,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
if (xmlhttp)
{
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatus=" + CallBackLeadStatus + "&comments=" + encodeURIComponent(CallBackCommenTs) + "&custom_field_names=" + custom_field_names + "&call_notes=" + encodeURIComponent(document.vicidial_form.call_notes_dispo.value) + "&qm_dispo_code=" + DispoQMcsCODE + "&email_enabled=" + email_enabled + "&recording_id=" + VDDCU_recording_id + "&recording_filename=" + VDDCU_recording_filename + "&called_count=" + document.vicidial_form.called_count.value;
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatus=" + CallBackLeadStatus + "&comments=" + encodeURIComponent(CallBackCommenTs) + "&custom_field_names=" + custom_field_names + "&call_notes=" + encodeURIComponent(document.vicidial_form.call_notes_dispo.value) + "&dispo_comments=" + encodeURIComponent(document.vicidial_form.dispo_comments.value) + "&qm_dispo_code=" + DispoQMcsCODE + "&email_enabled=" + email_enabled + "&recording_id=" + VDDCU_recording_id + "&recording_filename=" + VDDCU_recording_filename + "&called_count=" + document.vicidial_form.called_count.value;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(DSupdate_query);
@@ -10802,15 +10870,19 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
document.vicidial_form.email.value ='';
document.vicidial_form.security_phrase.value='';
document.vicidial_form.comments.value ='';
document.vicidial_form.audit_comments.value ='';
document.vicidial_form.other_tab_comments.value ='';
document.getElementById("audit_comments").innerHTML ='';
if (qc_enabled > 0)
{
document.vicidial_form.ViewCommentButton.value ='';
document.vicidial_form.audit_comments_button.value ='';
if (comments_all_tabs == 'ENABLED')
{document.vicidial_form.OtherViewCommentButton.value ='';}
}
document.vicidial_form.called_count.value ='';
document.vicidial_form.call_notes.value ='';
document.vicidial_form.call_notes_dispo.value ='';
document.vicidial_form.dispo_comments.value ='';
VDCL_group_id = '';
fronter = '';
inOUT = 'OUT';
@@ -10935,6 +11007,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
CBcommentsBoxhide();
EAcommentsBoxhide();
ContactSearchReset();
ViewComments('OFF','OFF');
AgentDispoing = 0;
@@ -12136,6 +12209,12 @@ else
xtest=unescape(encoded);
encoded=utf8_decode(xtest);
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
{
var test_otcx = document.vicidial_form.other_tab_comments.value;
if (test_otcx.length > 0)
{document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value}
}
if (urlschema == 'DEFAULT')
{
web_form_varsX =
@@ -13031,6 +13110,8 @@ function phone_number_format(formatphone) {
hideDiv('AgentXferViewSpan');
hideDiv(AXlocation);
xfer_agent_selected=1;
if (AXuser=='0')
{xfer_agent_selected=0;}
document.vicidial_form.xfernumber.value = AXuser;
}
@@ -13954,6 +14035,7 @@ function phone_number_format(formatphone) {
hideDiv('post_phone_time_diff_span');
hideDiv('ivrParkControl');
hideDiv('InvalidOpenerSpan');
hideDiv('OtherTabCommentsSpan');
if (deactivated_old_session < 1)
{hideDiv('DeactivateDOlDSessioNSpan');}
if (is_webphone!='Y')
@@ -14131,6 +14213,7 @@ function phone_number_format(formatphone) {
document.getElementById("GENDERhideFORie").innerHTML = '';
document.getElementById("GENDERhideFORieALT").innerHTML = '<select size="1" name="gender_list" class="cust_form" id="gender_list"><option value="U"><?php echo _QXZ("U - Undefined"); ?></option><option value="M"><?php echo _QXZ("M - Male"); ?></option><option value="F"><?php echo _QXZ("F - Female"); ?></option></select>';
}
ViewComments('OFF','OFF');
showDiv('DispoSelectBox');
DispoSelectContent_create('','ReSET');
WaitingForNextStep=1;
@@ -14811,21 +14894,44 @@ function phone_number_format(formatphone) {
}
}
function ViewComments(VCommstate)
function ViewComments(VCommstate,VCforcehide,VCspanname)
{
if ( (VCommstate == 'ON') )
{
showDiv('ViewCommentsBox');
if ( (qc_comment_history == 'CLICK_ALLOW_MINIMIZE') || (qc_comment_history == 'AUTO_OPEN_ALLOW_MINIMIZE') )
{
document.getElementById("ViewCommentsBox").style.top = '350px';
document.getElementById("ViewCommentsShowHide").innerHTML = '<a href="#" onclick="ViewComments(\'OFF\');return false;"><?php echo _QXZ("hide comment history"); ?></a> - <a href="#" onclick="ViewComments(\'OFF\',\'OFF\');return false;"><?php echo _QXZ("close"); ?></a>';
}
//view_comments_active = 1;
document.getElementById("viewcommentsdisplay").innerHTML = "<input type=\"button\" id='ViewCommentButton' onClick=\"ViewComments('OFF')\" value='HIDE' />";
document.getElementById("viewcommentsdisplay").innerHTML = "<input type=\"button\" id='ViewCommentButton' onClick=\"ViewComments('OFF')\" value='<?php echo _QXZ("HIDE"); ?>' />";
if (comments_all_tabs == 'ENABLED')
{document.getElementById("otherviewcommentsdisplay").innerHTML = "<input type=\"button\" id='OtherViewCommentButton' onClick=\"ViewComments('OFF')\" value='<?php echo _QXZ("HIDE"); ?>' />";}
if (VCspanname == 'dispo')
{document.getElementById("dispoviewcommentsdisplay").innerHTML = "<input type=\"button\" id='DispoViewCommentButton' onClick=\"ViewComments('OFF','','dispo')\" value='<?php echo _QXZ("HIDE"); ?>' />";}
}
else
{
hideDiv('ViewCommentsBox');
if ( (qc_comment_history == 'CLICK_ALLOW_MINIMIZE') || (qc_comment_history == 'AUTO_OPEN_ALLOW_MINIMIZE') )
{
document.getElementById("ViewCommentsBox").style.top = '<?php echo $CHheight ?>px';
document.getElementById("ViewCommentsShowHide").innerHTML = '<a href="#" onclick="ViewComments(\'ON\');return false;"><?php echo _QXZ("show comment history"); ?></a>';
if (VCforcehide == 'OFF')
{hideDiv('ViewCommentsBox');}
}
else
{hideDiv('ViewCommentsBox');}
//view_comments_active = 0;
document.getElementById("viewcommentsdisplay").innerHTML = "<input type=\"button\" id='ViewCommentButton' value='0' onClick=\"ViewComments('ON')\">";
document.vicidial_form.ViewCommentButton.value = document.vicidial_form.audit_comments_button.value;
document.vicidial_form.ViewCommentButton.value = document.vicidial_form.audit_comments_button.value;
if (comments_all_tabs == 'ENABLED')
{
document.getElementById("otherviewcommentsdisplay").innerHTML = "<input type=\"button\" id='OtherViewCommentButton' value='0' onClick=\"ViewComments('ON')\">";
document.vicidial_form.OtherViewCommentButton.value = document.vicidial_form.audit_comments_button.value;
}
if (VCspanname == 'dispo')
{document.getElementById("dispoviewcommentsdisplay").innerHTML = "<input type=\"button\" id='DispoViewCommentButton' onClick=\"ViewComments('ON')\" value='0' />";}
}
}
@@ -14906,6 +15012,14 @@ function phone_number_format(formatphone) {
var CBMPheight = '<?php echo $CBheight ?>px';
document.getElementById("CallbacksButtons").style.top = CBMPheight;
document.getElementById("CallbacksButtons").style.left = '300px';
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
{
OtherTab='0';
var test_otcx = document.vicidial_form.other_tab_comments.value;
if (test_otcx.length > 0)
{document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value}
hideDiv('OtherTabCommentsSpan');
}
hideDiv('ScriptPanel');
hideDiv('ScriptRefresH');
hideDiv('FormPanel');
@@ -14967,9 +15081,17 @@ function phone_number_format(formatphone) {
{
var CBSPheight = '<?php echo $QLheight ?>px';
document.getElementById("CallbacksButtons").style.top = CBSPheight;
document.getElementById("CallbacksButtons").style.left = '360px';
document.getElementById("CallbacksButtons").style.left = '340px';
showDiv('ScriptPanel');
showDiv('ScriptRefresH');
if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') )
{
OtherTab='1';
var test_otc = document.vicidial_form.comments.value;
if (test_otc.length > 0)
{document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value}
showDiv('OtherTabCommentsSpan');
}
hideDiv('FormPanel');
hideDiv('FormRefresH');
hideDiv('EmailPanel');
@@ -14986,9 +15108,17 @@ function phone_number_format(formatphone) {
{
var CBFPheight = '<?php echo $QLheight ?>px';
document.getElementById("CallbacksButtons").style.top = CBFPheight;
document.getElementById("CallbacksButtons").style.left = '360px';
document.getElementById("CallbacksButtons").style.left = '340px';
showDiv('FormPanel');
showDiv('FormRefresH');
if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') )
{
OtherTab='1';
var test_otc = document.vicidial_form.comments.value;
if (test_otc.length > 0)
{document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value}
showDiv('OtherTabCommentsSpan');
}
hideDiv('EmailPanel');
hideDiv('EmailRefresH');
document.getElementById("MainTable").style.backgroundColor="<?php echo $FORM_COLOR ?>";
@@ -15002,9 +15132,17 @@ function phone_number_format(formatphone) {
{
var CBFPheight = '<?php echo $QLheight ?>px';
document.getElementById("CallbacksButtons").style.top = CBFPheight;
document.getElementById("CallbacksButtons").style.left = '360px';
document.getElementById("CallbacksButtons").style.left = '340px';
showDiv('EmailPanel');
showDiv('EmailRefresH');
if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') )
{
OtherTab='1';
var test_otc = document.vicidial_form.comments.value;
if (test_otc.length > 0)
{document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value}
showDiv('OtherTabCommentsSpan');
}
document.getElementById("MainTable").style.backgroundColor="<?php echo $FORM_COLOR ?>";
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $FORM_COLOR ?>";
panel_bgcolor='<?php echo $FORM_COLOR ?>';
@@ -15371,7 +15509,13 @@ $zi=2;
if ($label_comments == '---HIDE---')
{
echo " </td><td align=\"left\" colspan=5><input type=\"hidden\" name=\"comments\" id=\"comments\" value=\"\" /><span id='viewcommentsdisplay'><input type='button' id='ViewCommentButton' onClick=\"ViewComments('ON')\" value='-"._QXZ("History")."-'/></span>\n";
echo " </td><td align=\"left\" colspan=5>";
echo "<input type=\"hidden\" name=\"comments\" id=\"comments\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"other_tab_comments\" id=\"other_tab_comments\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"dispo_comments\" id=\"dispo_comments\" value=\"\" />\n";
echo "<input type=\"hidden\" name=\"callback_comments\" id=\"callback_comments\" value=\"\" />\n";
echo "<span id='viewcommentsdisplay'><input type='button' id='ViewCommentButton' onClick=\"ViewComments('ON')\" value='-"._QXZ("History")."-'/></span>\n";
echo "<span id='otherviewcommentsdisplay'><input type='button' id='OtherViewCommentButton' onClick=\"ViewComments('ON')\" value='-"._QXZ("History")."-'/></span>\n";
}
else
{
@@ -15499,6 +15643,27 @@ if ($view_calls_in_queue > 0)
<span id="CBstatusSpan"><?php echo _QXZ("X ACTIVE CALLBACKS"); ?></span> <br />
</font></span>
<span style="position:absolute;left:500px;top:<?php echo $AMheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="OtherTabCommentsSpan">
<?php
if ( ($comments_all_tabs == 'ENABLED') and ($label_comments != '---HIDE---') )
{
$zi++;
echo "<table cellspacing=4 cellpadding=0><tr><td align=\"right\"><font class=\"body_text\">\n";
echo "$label_comments: <br><span id='otherviewcommentsdisplay'><input type='button' id='OtherViewCommentButton' onClick=\"ViewComments('ON')\" value='-"._QXZ("History")."-'/></span>
</font></td><td align=\"left\"><font class=\"body_text\">";
if ( ($multi_line_comments) )
{echo "<textarea name=\"other_tab_comments\" id=\"other_tab_comments\" rows=\"2\" cols=\"65\" class=\"cust_form_text\" value=\"\"></textarea>\n";}
else
{echo "<input type=\"text\" size=\"65\" name=\"other_tab_comments\" id=\"other_tab_comments\" maxlength=\"255\" class=\"cust_form\" value=\"\" />\n";}
echo "</td></tr></table>\n";
}
else
{
echo "<input type=\"hidden\" name=\"other_tab_comments\" id=\"other_tab_comments\" value=\"\" />\n";
}
?>
</span>
<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:<?php echo $AVTheight ?>px;height:500px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentViewSpan"><table cellpadding="0" cellspacing="0" border="0"><tr><td width="5px" rowspan="2">&nbsp;</td><td align="center"><font class="body_text">
<?php echo _QXZ("Other Agents Status:"); ?> &nbsp; </font></td></tr><tr><td align="center"><span id="AgentViewStatus">&nbsp;</span></td></tr></table></span>
@@ -15724,38 +15889,7 @@ if ($agent_display_dialable_leads > 0)
</span>
<span style="position:absolute;left:0px;top:0px;width:<?php echo $JS_browser_width ?>px;height:<?php echo $JS_browser_height ?>px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentXferViewSpan"><center><font class="body_text">
<?php echo _QXZ("Available Agents Transfer:"); ?> <span id="AgentXferViewSelect"></span></center></font></span>
<?php //AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
<span style="position:absolute;left:5px;top:350px;z-index:<?php $zi++; echo $zi ?>;" id="ViewCommentsBox">
<TABLE border=0 bgcolor="#FFDD99" width=<?php echo $HCwidth; ?>px height='<?php echo $BROWSER_HEIGHT-380; ?>px'>
<TR bgcolor="#FFEEBB">
<TD><font class="sh_text"> <?php echo _QXZ("View Comment History:"); ?> </font></td>
</tr>
<tr>
<TD><TEXTAREA readonly NAME=audit_comments ROWS=<?php echo ($BROWSER_HEIGHT-365)/15; ?> COLS=<?php echo ($HCwidth)/4.6; ?>
class="cust_form_text" value=""></TEXTAREA><input type="hidden" class="cust_form_text" id="audit_comments_button" name="audit_comments_button" value="0" /></TD>
</TR>
</TABLE>
</span>
<?php //end AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CBcommentsBox">
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
<tr bgcolor="#FFFF66">
<td align="left"><font class="sh_text"> <?php echo _QXZ("Previous Callback Information:"); ?> </font></td>
<td align="right"><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;"><?php echo _QXZ("close"); ?></a> </font></td>
</tr><tr>
<td><font class="sk_text">
<span id="CBcommentsBoxA"></span><br />
<span id="CBcommentsBoxB"></span><br />
<span id="CBcommentsBoxC"></span><br />
</font></td>
<td width="320px"><font class="sk_text">
<span id="CBcommentsBoxD"></span>
</font></td>
</tr></table>
</span>
<?php echo _QXZ("Available Agents Transfer:"); ?> <span id="AgentXferViewSelect"></span></font><br><a href="#" onclick="AgentsXferSelect('0','AgentXferViewSelect');return false;"><?php echo _QXZ("close"); ?></a></center></span>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="EAcommentsBox">
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
@@ -15849,6 +15983,7 @@ class="cust_form_text" value=""></TEXTAREA><input type="hidden" class="cust_form
<span id="Dispo3wayMessage"></span>
<span id="DispoManualQueueMessage"></span>
<span id="PerCallNotesContent"><input type="hidden" name="call_notes_dispo" id="call_notes_dispo" value="" /></span>
<span id="DispoCommentsContent"><input type="hidden" name="dispo_comments" id="dispo_comments" value="" /></span>
<span id="DispoSelectContent"> <?php echo _QXZ("End-of-call Disposition Selection"); ?> </span>
<input type="hidden" name="DispoSelection" id="DispoSelection" /><br />
<input type="checkbox" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> <?php echo _QXZ("PAUSE AGENT DIALING"); ?> <br />
@@ -15951,6 +16086,37 @@ class="cust_form_text" value=""></TEXTAREA><input type="hidden" class="cust_form
</td></tr></table>
</span>
<?php //AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
<span style="position:absolute;left:5px;top:350px;z-index:<?php $zi++; echo $zi ?>;" id="ViewCommentsBox">
<TABLE border=0 bgcolor="#FFDD99" width=<?php echo $HCwidth; ?>px height='<?php echo $BROWSER_HEIGHT-380; ?>px' cellpadding=3 cellspacing=4>
<TR bgcolor="#FFEEBB">
<TD valign=top height=20><font class="sh_text"> <?php echo _QXZ("View Comment History:"); ?> </font> &nbsp; <font class="sk_text"><span id="ViewCommentsShowHide"><a href="#" onclick="ViewComments('OFF');return false;"><?php echo _QXZ("hide comment history"); ?></a></span></font></td>
</TR>
<TR>
<TD bgcolor=white valign=top height=200><PRE><font size=1><span id="audit_comments"></span></font></PRE>
<input type="hidden" class="cust_form_text" id="audit_comments_button" name="audit_comments_button" value="0" />
</TD>
</TR>
</TABLE>
</span>
<?php //end AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CBcommentsBox">
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
<tr bgcolor="#FFFF66">
<td align="left"><font class="sh_text"> <?php echo _QXZ("Previous Callback Information:"); ?> </font></td>
<td align="right"><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;"><?php echo _QXZ("close"); ?></a> </font></td>
</tr><tr>
<td><font class="sk_text">
<span id="CBcommentsBoxA"></span><br />
<span id="CBcommentsBoxB"></span><br />
<span id="CBcommentsBoxC"></span><br />
</font></td>
<td width="320px"><font class="sk_text">
<span id="CBcommentsBoxD"></span>
</font></td>
</tr></table>
</span>
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBacKsLisTBox">
<table border="1" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <?php echo _QXZ("CALLBACKS FOR AGENT %1s:<br />To see information on one of the callbacks below, click on the INFO link. To call the customer back now, click on the DIAL link. If you click on a record below to dial it, it will be removed from the list.",0,'',$VD_login); ?>
<br />
agc_2-X/trunk/www/vicidial/admin.php
+33 -6
View File
File diff suppressed because one or more lines are too long
agc_2-X/trunk/www/vicidial/help.php
+21
View File
@@ -24,6 +24,7 @@
# 140705-0928 - Added custom list fields help section
# 140706-0935 - Added callback_time_24hour
# 140902-0815 - Added callback_active_limit and callback_active_limit_override
# 141123-1019 - Added help for new campaign comments options
#
@@ -1217,6 +1218,26 @@ if ($SSoutbound_autodial_active > 0)
<BR>
<B>Call Notes Per Call -</B> Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED.
<BR>
<A NAME="campaigns-comments_all_tabs">
<BR>
<B>Comments All Tabs -</B> Setting this option to ENABLED will display the Comments field on all tabs in the main agent screen. Default is DISABLED.
<BR>
<A NAME="campaigns-comments_dispo_screen">
<BR>
<B>Comments Dispo Screen -</B> Setting this option to ENABLED will display the Comments field at the top of the agent disposition screen. If the REPLACE_CALL_NOTES option is selected, then the Comments field will replace the Call Notes field on the disposition screen if Per Call Notes is enabled. Default is DISABLED.
<BR>
<A NAME="campaigns-comments_callback_screen">
<BR>
<B>Comments Callback Screen -</B> --THIS FEATURE IS CURRENTLY NON-FUNCTIONAL-- Setting this option to ENABLED will display the Comments field at the top of the callback scheduling screen. If the REPLACE_CB_NOTES option is selected, then the Comments field will replace the Callback Notes field on the callback scheduling screen. Default is DISABLED.
<BR>
<A NAME="campaigns-qc_comment_history">
<BR>
<B>QC Comments History -</B> Setting this option to AUTO_OPEN will automatically open the QC comments history panel in the agent interface when a call goes to the agent screen that has QC comments. The MINIMIZE options will allow the QC Comment History panel to collapse to the bottom of the screen when you click to hide it instead of it disappearing completely. Default is CLICK.
<BR>
<A NAME="campaigns-hide_call_log_info">
<BR>