Added chat dead detection in agent screen, real-time report and API

Added chat/email live images for agent screen

git-svn-id: svn://192.168.202.10@2455 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql

@@ -3206,7 +3206,8 @@ poster VARCHAR(100) COLLATE utf8_unicode_ci DEFAULT NULL,
 chat_member_name VARCHAR(100) COLLATE utf8_unicode_ci DEFAULT NULL,
 chat_level ENUM('0','1') COLLATE utf8_unicode_ci DEFAULT '0',
 PRIMARY KEY (message_row_id),
-KEY vicidial_chat_log_user_key (poster)
+KEY vicidial_chat_log_user_key (poster),
+KEY vicidial_chat_log_chat_id (chat_id)
 ) ENGINE=MyISAM CHARSET=utf8 COLLATE=utf8_unicode_ci;
 
 CREATE TABLE vicidial_chat_log_archive (
@@ -3688,4 +3689,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
 
 UPDATE system_settings set vdc_agent_api_active='1';
 
-UPDATE system_settings SET db_schema_version='1446',db_schema_update_date=NOW(),reload_timestamp=NOW();
+UPDATE system_settings SET db_schema_version='1447',db_schema_update_date=NOW(),reload_timestamp=NOW();

agc_2-X/trunk/extras/upgrade_2.12.sql

@@ -465,3 +465,7 @@ index(processed)
 ) ENGINE=MyISAM CHARSET=utf8 COLLATE=utf8_unicode_ci;
 
 UPDATE system_settings SET db_schema_version='1446',db_schema_update_date=NOW() where db_schema_version < 1446;
+
+CREATE INDEX live_chat_id on vicidial_chat_log (chat_id);
+
+UPDATE system_settings SET db_schema_version='1447',db_schema_update_date=NOW() where db_schema_version < 1447;

agc_2-X/trunk/www/agc/conf_exten_check.php

@@ -1,7 +1,7 @@
 <?php
 # conf_exten_check.php    version 2.12
 # 
-# Copyright (C) 2015  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+# Copyright (C) 2016  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
 #
 # This script is designed purely to send whether the meetme conference has live channels connected and which they are
 # This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table
@@ -69,13 +69,14 @@
 # 141228-0053 - Found missing phrase for QXZ
 # 150723-1708 - Added ajax logging and agent screen click logging
 # 150904-2138 - Added SQL features for chats started via agent invite, modified output
+# 160104-1232 - Added proper detection of dead chats, disabled dead detection of emails
 #
 
-$version = '2.12-44';
-$build = '150904-2138';
+$version = '2.12-45';
+$build = '160104-1232';
 $php_script = 'conf_exten_check.php';
 $mel=1;					# Mysql Error Log enabled = 1
-$mysql_log_count=43;
+$mysql_log_count=44;
 $one_mysql_log=0;
 $DB=0;
 $SSagent_debug_logging=0;
@@ -115,6 +116,10 @@ if (isset($_GET["bcrypt"]))					{$bcrypt=$_GET["bcrypt"];}
 	elseif (isset($_POST["bcrypt"]))		{$bcrypt=$_POST["bcrypt"];}
 if (isset($_GET["clicks"]))					{$clicks=$_GET["clicks"];}
 	elseif (isset($_POST["clicks"]))		{$clicks=$_POST["clicks"];}
+if (isset($_GET["customer_chat_id"]))			{$customer_chat_id=$_GET["customer_chat_id"];}
+	elseif (isset($_POST["customer_chat_id"]))	{$customer_chat_id=$_POST["customer_chat_id"];}
+if (isset($_GET["live_call_seconds"]))			{$live_call_seconds=$_GET["live_call_seconds"];}
+	elseif (isset($_POST["live_call_seconds"]))	{$live_call_seconds=$_POST["live_call_seconds"];}
 
 if ($bcrypt == 'OFF')
 	{$bcrypt=0;}
@@ -279,7 +284,7 @@ if ($ACTION == 'refresh')
 
 			if ($Acount > 0)
 				{
-				$stmt="SELECT status,callerid,agent_log_id,campaign_id,lead_id from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
+				$stmt="SELECT status,callerid,agent_log_id,campaign_id,lead_id,comments from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
 				if ($DB) {echo "|$stmt|\n";}
 				$rslt=mysql_to_mysqli($stmt, $link);
 			if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03004',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -289,6 +294,7 @@ if ($ACTION == 'refresh')
 				$Aagent_log_id =	$row[2];
 				$Acampaign_id =		$row[3];
 				$Alead_id =			$row[4];
+				$Acomments =		$row[5];
 
 				$api_manual_dial='STANDARD';
 				$stmt = "SELECT api_manual_dial FROM vicidial_campaigns where campaign_id='$Acampaign_id';";
@@ -367,7 +373,7 @@ if ($ACTION == 'refresh')
 				$stmt="SELECT status,campaign_id,closer_campaigns,comments from vicidial_live_agents where user='$user' and server_ip='$server_ip';";
 				if ($DB) {echo "|$stmt|\n";}
 				$rslt=mysql_to_mysqli($stmt, $link);
-		if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03043',$user,$server_ip,$session_name,$one_mysql_log);}
+					if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03043',$user,$server_ip,$session_name,$one_mysql_log);}
 				$row=mysqli_fetch_row($rslt);
 				$Alogin=$row[0];
 				$Acampaign=$row[1];
@@ -440,48 +446,71 @@ if ($ACTION == 'refresh')
 					$retry_count++;
 					}
 
-				##### BEGIN DEAD logging section #####
-				### find whether the call the agent is on is hung up
-				$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid';";
-				if ($DB) {echo "|$stmt|\n";}
-				$rslt=mysql_to_mysqli($stmt, $link);
-			if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03018',$user,$server_ip,$session_name,$one_mysql_log);}
-				$row=mysqli_fetch_row($rslt);
-				$AcalleridCOUNT=$row[0];
-
-				if ( ($AcalleridCOUNT > 0) and (preg_match("/INCALL/i",$Astatus)) and (preg_match("/^M/",$Acallerid)) )
+				if ( ( ($Acomments != 'CHAT') and ($Acomments != 'EMAIL') ) or ($live_call_seconds > 4) )
 					{
-					$updateNOW_TIME = date("Y-m-d H:i:s");
-					$stmt="UPDATE vicidial_auto_calls set last_update_time='$updateNOW_TIME' where callerid='$Acallerid';";
-						if ($format=='debug') {echo "\n<!-- $stmt -->";}
-					$rslt=mysql_to_mysqli($stmt, $link);
-						if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03038',$user,$server_ip,$session_name,$one_mysql_log);}
-					}
-
-				if ( ($AcalleridCOUNT < 1) and (preg_match("/INCALL/i",$Astatus)) and (strlen($Aagent_log_id) > 0) )
-					{
-					$DEADcustomer++;
-					### find whether the agent log record has already logged DEAD
-					$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) );";
-					if ($DB) {echo "|$stmt|\n";}
-					$rslt=mysql_to_mysqli($stmt, $link);
-				if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03019',$user,$server_ip,$session_name,$one_mysql_log);}
-					$row=mysqli_fetch_row($rslt);
-					$Aagent_log_idCOUNT=$row[0];
-					
-					if ($Aagent_log_idCOUNT < 1)
+					##### BEGIN DEAD logging section #####
+					if ( ( (strlen($customer_chat_id > 0) ) and ($customer_chat_id > 0) ) or ($Acomments == 'EMAIL') )
 						{
-						$NEWdead_epoch = date("U");
-						$deadNOW_TIME = date("Y-m-d H:i:s");
-						$stmt="UPDATE vicidial_agent_log set dead_epoch='$NEWdead_epoch' where agent_log_id='$Aagent_log_id';";
+						if ($Acomments == 'EMAIL')
+							{$AcalleridCOUNT=1;}
+						else
+							{
+							### find whether the call the agent is on is hung up
+							$stmt="SELECT count(*) from vicidial_chat_log where chat_id='$customer_chat_id' and message LIKE \"%has left chat\";";
+							if ($DB) {echo "|$stmt|\n";}
+							$rslt=mysql_to_mysqli($stmt, $link);
+								if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03044',$user,$server_ip,$session_name,$one_mysql_log);}
+							$row=mysqli_fetch_row($rslt);
+							$AchatendCOUNT=$row[0];
+							$AcalleridCOUNT=1;
+							if ($AchatendCOUNT > 0)
+								{$AcalleridCOUNT=0;}
+							}
+						}
+					else
+						{
+						### find whether the call the agent is on is hung up
+						$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid';";
+						if ($DB) {echo "|$stmt|\n";}
+						$rslt=mysql_to_mysqli($stmt, $link);
+							if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03018',$user,$server_ip,$session_name,$one_mysql_log);}
+						$row=mysqli_fetch_row($rslt);
+						$AcalleridCOUNT=$row[0];
+						}
+					if ( ($AcalleridCOUNT > 0) and (preg_match("/INCALL/i",$Astatus)) and (preg_match("/^M/",$Acallerid)) )
+						{
+						$updateNOW_TIME = date("Y-m-d H:i:s");
+						$stmt="UPDATE vicidial_auto_calls set last_update_time='$updateNOW_TIME' where callerid='$Acallerid';";
 							if ($format=='debug') {echo "\n<!-- $stmt -->";}
 						$rslt=mysql_to_mysqli($stmt, $link);
-							if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03020',$user,$server_ip,$session_name,$one_mysql_log);}
+							if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03038',$user,$server_ip,$session_name,$one_mysql_log);}
+						}
 
-						$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where agent_log_id='$Aagent_log_id';";
-							if ($format=='debug') {echo "\n<!-- $stmt -->";}
+					if ( ($AcalleridCOUNT < 1) and (preg_match("/INCALL/i",$Astatus)) and (strlen($Aagent_log_id) > 0) )
+						{
+						$DEADcustomer++;
+						### find whether the agent log record has already logged DEAD
+						$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) );";
+						if ($DB) {echo "|$stmt|\n";}
 						$rslt=mysql_to_mysqli($stmt, $link);
-							if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03021',$user,$server_ip,$session_name,$one_mysql_log);}
+					if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03019',$user,$server_ip,$session_name,$one_mysql_log);}
+						$row=mysqli_fetch_row($rslt);
+						$Aagent_log_idCOUNT=$row[0];
+						
+						if ($Aagent_log_idCOUNT < 1)
+							{
+							$NEWdead_epoch = date("U");
+							$deadNOW_TIME = date("Y-m-d H:i:s");
+							$stmt="UPDATE vicidial_agent_log set dead_epoch='$NEWdead_epoch' where agent_log_id='$Aagent_log_id';";
+								if ($format=='debug') {echo "\n<!-- $stmt -->";}
+							$rslt=mysql_to_mysqli($stmt, $link);
+								if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03020',$user,$server_ip,$session_name,$one_mysql_log);}
+
+							$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where agent_log_id='$Aagent_log_id';";
+								if ($format=='debug') {echo "\n<!-- $stmt -->";}
+							$rslt=mysql_to_mysqli($stmt, $link);
+								if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03021',$user,$server_ip,$session_name,$one_mysql_log);}
+							}
 						}
 					}
 				##### END DEAD logging section #####
@@ -502,48 +531,52 @@ if ($ACTION == 'refresh')
 					$one_mysql_log=0;
 					$retry_count++;
 					}
+
 				##### BEGIN DEAD logging section #####
-				### find whether the call the agent is on is hung up
-				$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid';";
-				if ($DB) {echo "|$stmt|\n";}
-				$rslt=mysql_to_mysqli($stmt, $link);
-			if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03029',$user,$server_ip,$session_name,$one_mysql_log);}
-				$row=mysqli_fetch_row($rslt);
-				$AcalleridCOUNT=$row[0];
-
-				if ( ($AcalleridCOUNT > 0) and (preg_match("/INCALL/i",$Astatus)) )
+				if ($Acomments != 'EMAIL')
 					{
-					$updateNOW_TIME = date("Y-m-d H:i:s");
-					$stmt="UPDATE vicidial_auto_calls set last_update_time='$updateNOW_TIME' where callerid='$Acallerid';";
-						if ($format=='debug') {echo "\n<!-- $stmt -->";}
-					$rslt=mysql_to_mysqli($stmt, $link);
-						if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03037',$user,$server_ip,$session_name,$one_mysql_log);}
-					}
-
-				if ( ($AcalleridCOUNT < 1) and (preg_match("/INCALL/i",$Astatus)) and (strlen($Aagent_log_id) > 0) )
-					{
-					$DEADcustomer++;
-					### find whether the agent log record has already logged DEAD
-					$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) );";
+					### find whether the call the agent is on is hung up
+					$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid';";
 					if ($DB) {echo "|$stmt|\n";}
 					$rslt=mysql_to_mysqli($stmt, $link);
-				if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03030',$user,$server_ip,$session_name,$one_mysql_log);}
+						if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03029',$user,$server_ip,$session_name,$one_mysql_log);}
 					$row=mysqli_fetch_row($rslt);
-					$Aagent_log_idCOUNT=$row[0];
-					
-					if ($Aagent_log_idCOUNT < 1)
-						{
-						$NEWdead_epoch = date("U");
-						$deadNOW_TIME = date("Y-m-d H:i:s");
-						$stmt="UPDATE vicidial_agent_log set dead_epoch='$NEWdead_epoch' where agent_log_id='$Aagent_log_id';";
-							if ($format=='debug') {echo "\n<!-- $stmt -->";}
-						$rslt=mysql_to_mysqli($stmt, $link);
-							if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03031',$user,$server_ip,$session_name,$one_mysql_log);}
+					$AcalleridCOUNT=$row[0];
 
-						$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where agent_log_id='$Aagent_log_id';";
+					if ( ($AcalleridCOUNT > 0) and (preg_match("/INCALL/i",$Astatus)) )
+						{
+						$updateNOW_TIME = date("Y-m-d H:i:s");
+						$stmt="UPDATE vicidial_auto_calls set last_update_time='$updateNOW_TIME' where callerid='$Acallerid';";
 							if ($format=='debug') {echo "\n<!-- $stmt -->";}
 						$rslt=mysql_to_mysqli($stmt, $link);
-							if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03032',$user,$server_ip,$session_name,$one_mysql_log);}
+							if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03037',$user,$server_ip,$session_name,$one_mysql_log);}
+						}
+
+					if ( ($AcalleridCOUNT < 1) and (preg_match("/INCALL/i",$Astatus)) and (strlen($Aagent_log_id) > 0) )
+						{
+						$DEADcustomer++;
+						### find whether the agent log record has already logged DEAD
+						$stmt="SELECT count(*) from vicidial_agent_log where agent_log_id='$Aagent_log_id' and ( (dead_epoch IS NOT NULL) or (dead_epoch > 10000) );";
+						if ($DB) {echo "|$stmt|\n";}
+						$rslt=mysql_to_mysqli($stmt, $link);
+					if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03030',$user,$server_ip,$session_name,$one_mysql_log);}
+						$row=mysqli_fetch_row($rslt);
+						$Aagent_log_idCOUNT=$row[0];
+						
+						if ($Aagent_log_idCOUNT < 1)
+							{
+							$NEWdead_epoch = date("U");
+							$deadNOW_TIME = date("Y-m-d H:i:s");
+							$stmt="UPDATE vicidial_agent_log set dead_epoch='$NEWdead_epoch' where agent_log_id='$Aagent_log_id';";
+								if ($format=='debug') {echo "\n<!-- $stmt -->";}
+							$rslt=mysql_to_mysqli($stmt, $link);
+								if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03031',$user,$server_ip,$session_name,$one_mysql_log);}
+
+							$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where agent_log_id='$Aagent_log_id';";
+								if ($format=='debug') {echo "\n<!-- $stmt -->";}
+							$rslt=mysql_to_mysqli($stmt, $link);
+								if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03032',$user,$server_ip,$session_name,$one_mysql_log);}
+							}
 						}
 					}
 				##### END DEAD logging section #####

agc_2-X/trunk/www/agc/vicidial.php

@@ -514,10 +514,11 @@
 # 151229-2331 - Added campaign setting for manual_dial_timeout, Issue #903
 # 151230-0911 - Fixed transfer of parked call logging issue #901
 # 160101-1131 - Added code to handle routing initiated recordings
+# 160104-1237 - Added images for live chat and email, and dead chat
 #
 
-$version = '2.12-483c';
-$build = '160101-1131';
+$version = '2.12-484c';
+$build = '160104-1237';
 $mel=1;					# Mysql Error Log enabled = 1
 $mysql_log_count=85;
 $one_mysql_log=0;
@@ -4360,6 +4361,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
 		image_livecall_ON.src="./images/<?php echo _QXZ("agc_live_call_ON.gif") ?>";
 	var image_livecall_DEAD = new Image();
 		image_livecall_DEAD.src="./images/<?php echo _QXZ("agc_live_call_DEAD.gif") ?>";
+	var image_livechat_ON = new Image();
+		image_livechat_ON.src="./images/<?php echo _QXZ("agc_live_chat_ON.gif") ?>";
+	var image_livechat_DEAD = new Image();
+		image_livechat_DEAD.src="./images/<?php echo _QXZ("agc_live_chat_DEAD.gif") ?>";
+	var image_liveemail_ON = new Image();
+		image_liveemail_ON.src="./images/<?php echo _QXZ("agc_live_email_ON.gif") ?>";
 	var image_LB_dialnextnumber = new Image();
 		image_LB_dialnextnumber.src="./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif") ?>";
 	var image_LB_hangupcustomer = new Image();
@@ -5154,7 +5161,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 				}
 			if (xmlhttprequestcheckconf) 
 				{
-				checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp + "&clicks=" + button_click_log;
+				checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp + "&customer_chat_id=" + document.vicidial_form.customer_chat_id.value + "&live_call_seconds=" + VD_live_call_secondS +"&clicks=" + button_click_log;
 				button_click_log='';
 				xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php'); 
 				xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
@@ -5270,7 +5277,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 						var APIManualDialQueue_array = check_time_array[24].split("APIManualDialQueue: ");
 						APIManualDialQueue = APIManualDialQueue_array[1];
 						var CheckDEADcall_array = check_time_array[10].split("DEADcall: ");
-						var CheckDEADcall = CheckDEADcall_array[1];
+						CheckDEADcall = CheckDEADcall_array[1];
 						var InGroupChange_array = check_time_array[11].split("InGroupChange: ");
 						var InGroupChange = InGroupChange_array[1];
 						var InGroupChangeBlend = check_time_array[12];
@@ -5591,7 +5598,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 								}
 							}
 
-						if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) )
+						if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) && (currently_in_email_or_chat < 1) )
 							{
 							if (CheckDEADcallON < 1)
 								{
@@ -5612,6 +5619,17 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 									}
 								}
 							}
+						if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) && (VD_live_call_secondS > 5) && ((CalL_AutO_LauncH == 'CHAT')) && (currently_in_email_or_chat > 0) )
+							{
+							if (CheckDEADcallON < 1)
+								{
+								if( document.images ) 
+									{ document.images['livecall'].src = image_livechat_DEAD.src;}
+								CheckDEADcallON=1;
+								CheckDEADcallCOUNT++;
+								customer_sec = VD_live_call_secondS;
+								}
+							}
 						if (InGroupChange > 0)
 							{
 							var external_blended = InGroupChangeBlend;
@@ -10403,10 +10421,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 							VDIC_web_form_address_two = VICIDiaL_web_form_address_two;
 							VDIC_web_form_address_three = VICIDiaL_web_form_address_three;
 							CalL_AutO_LauncH			= VDIC_data_VDAC[3];
+							if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
 							if (CalL_AutO_LauncH=='EMAIL')
 								{
 								document.vicidial_form.email_row_id.value= VDIC_data_VDAC[4];
 								document.getElementById("EmailAudioAlertFile").play();
+								if( document.images ) { document.images['livecall'].src = image_liveemail_ON.src;}
 								}
 							else if (CalL_AutO_LauncH=='CHAT')
 								{
@@ -10415,6 +10435,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 									document.images['CustomerChatImg'].src=image_customer_chat_ON.src;
 									document.getElementById("ChatAudioAlertFile").play();
 									document.vicidial_form.chat_id.value= VDIC_data_VDAC[4];
+									document.vicidial_form.customer_chat_id.value= VDIC_data_VDAC[4];
+									if( document.images ) { document.images['livecall'].src = image_livechat_ON.src;}
 									}
 								}
 							var VDIC_fronter='';
@@ -10514,7 +10536,6 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 							lastcustchannel = VDIC_data_VDAC[3];
 							document.vicidial_form.callserverip.value	= VDIC_data_VDAC[4];
 							lastcustserverip = VDIC_data_VDAC[4];
-							if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
 							document.vicidial_form.SecondS.value		= 0;
 							document.getElementById("SecondSDISP").innerHTML = '0';
 
@@ -12399,6 +12420,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
 					document.vicidial_form.call_notes_dispo.value ='';
 					document.vicidial_form.email_row_id.value		='';
 					document.vicidial_form.chat_id.value		='';
+					document.vicidial_form.customer_chat_id.value		='';
 					document.vicidial_form.dispo_comments.value ='';
 					document.vicidial_form.cbcomment_comments.value ='';
 					VDCL_group_id = '';
@@ -17250,6 +17272,7 @@ $zi=2;
     <input type="hidden" name="SecondS" id="SecondS" value="" />
     <input type="hidden" name="email_row_id" id="email_row_id" value="" />
     <input type="hidden" name="chat_id" id="chat_id" value="" />
+    <input type="hidden" name="customer_chat_id" id="customer_chat_id" value="" />
 	<span class="text_input" id="MainPanelCustInfo">
     <table><tr>
     <td align="right"></td>

agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php

@@ -1,7 +1,7 @@
 <?php 
 # AST_timeonVDADall.php
 # 
-# Copyright (C) 2015  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+# Copyright (C) 2016  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
 #
 # live real-time stats for the VICIDIAL Auto-Dialer all servers
 #
@@ -95,10 +95,11 @@
 # 150804-0956 - Added WHISPER option agent monitoring
 # 150919-0238 - Added display for chats in queue
 # 150925-2223 - Added User option to hide users from real-time report
+# 160104-1059 - Added detection of dead chat sessions
 #
 
-$version = '2.12-83';
-$build = '150925-2223';
+$version = '2.12-84';
+$build = '160104-1059';
 
 header ("Content-type: text/html; charset=utf-8");
 
@@ -2683,6 +2684,7 @@ $talking_to_print = mysqli_num_rows($rslt);
 		if (preg_match("/INCALL/i",$Lstatus)) 
 			{
 			$stmtP="SELECT count(*) from parked_channels where channel_group='$Acallerid[$i]';";
+			if ($DB) {echo "$stmtP\n";}
 			$rsltP=mysql_to_mysqli($stmtP,$link);
 			$rowP=mysqli_fetch_row($rsltP);
 			$parked_channel = $rowP[0];
@@ -2703,6 +2705,33 @@ $talking_to_print = mysqli_num_rows($rslt);
 					$Lstatus =		'DEAD';
 					$status =		' DEAD ';
 					}
+				if (preg_match("/CHAT/i",$comments))
+					{
+					$stmtCT="SELECT chat_id from vicidial_live_chats where chat_creator='$Auser[$i]' and lead_id='$Alead_id[$i]' order by chat_start_time desc limit 1;";
+					if ($DB) {echo "$stmtCT\n";}
+					$rsltCT=mysql_to_mysqli($stmtCT,$link);
+					$chatting_to_print = mysqli_num_rows($rslt);
+					if ($chatting_to_print > 0)
+						{
+						$rowCT=mysqli_fetch_row($rsltCT);
+						$Achat_id = $rowCT[0];
+
+						$stmtCL="SELECT count(*) from vicidial_chat_log where chat_id='$Achat_id' and message LIKE \"%has left chat\";";
+						if ($DB) {echo "$stmtCL\n";}
+						$rsltCL=mysql_to_mysqli($stmtCL,$link);
+						$rowCL=mysqli_fetch_row($rsltCL);
+						$left_chat = $rowCL[0];
+
+						if ($left_chat > 0)
+							{
+							$Acall_time[$i]=$Astate_change[$i];
+
+							$Astatus[$i] =	'DEAD';
+							$Lstatus =		'DEAD';
+							$status =		'DEAD C';
+							}
+						}
+					}
 				}
 
 			if ( (preg_match("/AUTO/i",$comments)) or (strlen($comments)<1) )

agc_2-X/trunk/www/vicidial/non_agent_api.php

@@ -1,7 +1,7 @@
 <?php
 # non_agent_api.php
 # 
-# Copyright (C) 2015  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+# Copyright (C) 2016  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
 #
 # This script is designed as an API(Application Programming Interface) to allow
 # other programs to interact with all non-agent-screen VICIDIAL functions
@@ -104,10 +104,11 @@
 # 150804-0948 - Added WHISPER option for blind_monitor function
 # 150808-1438 - Added compatibility for custom fields data option
 # 151226-0954 - Added session_id(conf_exten) field to output of agent_status, and added logged_in_agents function
+# 160104-1229 - Added detection of dead chats to a few functions
 #
 
-$version = '2.12-80';
-$build = '151226-0954';
+$version = '2.12-81';
+$build = '160104-1229';
 $api_url_log = 0;
 
 $startMS = microtime();
@@ -4984,8 +4985,36 @@ if ($function == 'user_group_status')
 								{$row[1] =	'PARK';}
 							else
 								{
-								if (!preg_match("/$row[5]\|/",$callerids))
-									{$row[1] =	'DEAD';}
+								if (preg_match("/CHAT/i",$row[4]))
+									{
+									$stmtCT="SELECT chat_id from vicidial_live_chats where chat_creator='$row[0]' and lead_id='$row[6]' order by chat_start_time desc limit 1;";
+									if ($DB) {echo "$stmtCT\n";}
+									$rsltCT=mysql_to_mysqli($stmtCT,$link);
+									$chatting_to_print = mysqli_num_rows($rslt);
+									if ($chatting_to_print > 0)
+										{
+										$rowCT=mysqli_fetch_row($rsltCT);
+										$Achat_id = $rowCT[0];
+
+										$stmtCL="SELECT count(*) from vicidial_chat_log where chat_id='$Achat_id' and message LIKE \"%has left chat\";";
+										if ($DB) {echo "$stmtCL\n";}
+										$rsltCL=mysql_to_mysqli($stmtCL,$link);
+										$rowCL=mysqli_fetch_row($rsltCL);
+										$left_chat = $rowCL[0];
+
+										if ($left_chat > 0)
+											{
+											$row[1] =	'DEAD';
+											}
+										}
+									}
+								elseif (preg_match("/EMAIL/i",$row[4]))
+									{$do_nothing=1;}
+								else
+									{
+									if (!preg_match("/$row[5]\|/",$callerids))
+										{$row[1] =	'DEAD';}
+									}
 								}
 							}
 
@@ -5347,7 +5376,7 @@ if ($function == 'agent_status')
 					$user_group = 	$row[1];
 					$user_level = 	$row[2];
 
-					$stmt="SELECT status,callerid,lead_id,campaign_id,calls_today,agent_log_id,on_hook_agent,ring_callerid,preview_lead_id,conf_exten from vicidial_live_agents $agent_search_SQL;";
+					$stmt="SELECT status,callerid,lead_id,campaign_id,calls_today,agent_log_id,on_hook_agent,ring_callerid,preview_lead_id,conf_exten,comments from vicidial_live_agents $agent_search_SQL;";
 					$rslt=mysql_to_mysqli($stmt, $link);
 					if ($DB) {echo "$stmt\n";}
 					$agent_to_list = mysqli_num_rows($rslt);
@@ -5364,6 +5393,7 @@ if ($function == 'agent_status')
 						$ring_callerid =	$row[7];
 						$preview_lead_id =	$row[8];
 						$conf_exten =		$row[9];
+						$comments =			$row[10];
 						$pause_code =		'';
 						$rtr_status =		'';
 
@@ -5407,12 +5437,40 @@ if ($function == 'agent_status')
 								{$rtr_status = 'PARK';}
 							else
 								{
-								$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$callerid';";
-								$rslt=mysql_to_mysqli($stmt,$link);
-								$row=mysqli_fetch_row($rslt);
-								$live_channel = $row[0];
-								if ($live_channel < 1)
-									{$rtr_status = 'DEAD';}
+								if (preg_match("/CHAT/i",$comments))
+									{
+									$stmtCT="SELECT chat_id from vicidial_live_chats where chat_creator='$agent_user' and lead_id='$lead_id' order by chat_start_time desc limit 1;";
+									if ($DB) {echo "$stmtCT\n";}
+									$rsltCT=mysql_to_mysqli($stmtCT,$link);
+									$chatting_to_print = mysqli_num_rows($rslt);
+									if ($chatting_to_print > 0)
+										{
+										$rowCT=mysqli_fetch_row($rsltCT);
+										$Achat_id = $rowCT[0];
+
+										$stmtCL="SELECT count(*) from vicidial_chat_log where chat_id='$Achat_id' and message LIKE \"%has left chat\";";
+										if ($DB) {echo "$stmtCL\n";}
+										$rsltCL=mysql_to_mysqli($stmtCL,$link);
+										$rowCL=mysqli_fetch_row($rsltCL);
+										$left_chat = $rowCL[0];
+
+										if ($left_chat > 0)
+											{
+											$rtr_status = 'DEAD';
+											}
+										}
+									}
+								elseif (preg_match("/EMAIL/i",$comments))
+									{$do_nothing=1;}
+								else
+									{
+									$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$callerid';";
+									$rslt=mysql_to_mysqli($stmt,$link);
+									$row=mysqli_fetch_row($rslt);
+									$live_channel = $row[0];
+									if ($live_channel < 1)
+										{$rtr_status = 'DEAD';}
+									}
 								}
 							}
 
@@ -7854,7 +7912,7 @@ if ($function == 'logged_in_agents')
 				$output .= 'user' . $DL . 'campaign_id' . $DL . 'session_id' . $DL . 'status' . $DL . 'lead_id' . $DL . 'callerid' . $DL . 'calls_today' . $DL . 'full_name' . $DL . 'user_group' . $DL . 'user_level' . $header_sub_status . "\n";
 				}
 
-			$stmt="SELECT status,callerid,lead_id,campaign_id,calls_today,agent_log_id,on_hook_agent,ring_callerid,preview_lead_id,conf_exten,user from vicidial_live_agents $whereLOGallowed_campaignsSQL $search_CAMP_SQL;";
+			$stmt="SELECT status,callerid,lead_id,campaign_id,calls_today,agent_log_id,on_hook_agent,ring_callerid,preview_lead_id,conf_exten,user,comments from vicidial_live_agents $whereLOGallowed_campaignsSQL $search_CAMP_SQL;";
 			$rslt=mysql_to_mysqli($stmt, $link);
 			if ($DB) {echo "$stmt\n";}
 			$agents_to_list = mysqli_num_rows($rslt);
@@ -7873,6 +7931,7 @@ if ($function == 'logged_in_agents')
 				$Apreview_lead_id[$i] =	$row[8];
 				$Aconf_exten[$i] =		$row[9];
 				$Auser[$i] =			$row[10];
+				$Acomments[$i] =		$row[11];
 				$Apause_code[$i] =		'';
 				$Artr_status[$i] =		'';
 				$i++;
@@ -7938,12 +7997,40 @@ if ($function == 'logged_in_agents')
 								{$rtr_status = 'PARK';}
 							else
 								{
-								$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid[$i]';";
-								$rslt=mysql_to_mysqli($stmt,$link);
-								$row=mysqli_fetch_row($rslt);
-								$live_channel = $row[0];
-								if ($live_channel < 1)
-									{$rtr_status = 'DEAD';}
+								if (preg_match("/CHAT/i",$Acomments[$i]))
+									{
+									$stmtCT="SELECT chat_id from vicidial_live_chats where chat_creator='$Auser[$i]' and lead_id='$Alead_id[$i]' order by chat_start_time desc limit 1;";
+									if ($DB) {echo "$stmtCT\n";}
+									$rsltCT=mysql_to_mysqli($stmtCT,$link);
+									$chatting_to_print = mysqli_num_rows($rslt);
+									if ($chatting_to_print > 0)
+										{
+										$rowCT=mysqli_fetch_row($rsltCT);
+										$Achat_id = $rowCT[0];
+
+										$stmtCL="SELECT count(*) from vicidial_chat_log where chat_id='$Achat_id' and message LIKE \"%has left chat\";";
+										if ($DB) {echo "$stmtCL\n";}
+										$rsltCL=mysql_to_mysqli($stmtCL,$link);
+										$rowCL=mysqli_fetch_row($rsltCL);
+										$left_chat = $rowCL[0];
+
+										if ($left_chat > 0)
+											{
+											$rtr_status =	'DEAD';
+											}
+										}
+									}
+								elseif (preg_match("/EMAIL/i",$Acomments[$i]))
+									{$do_nothing=1;}
+								else
+									{
+									$stmt="SELECT count(*) from vicidial_auto_calls where callerid='$Acallerid[$i]';";
+									$rslt=mysql_to_mysqli($stmt,$link);
+									$row=mysqli_fetch_row($rslt);
+									$live_channel = $row[0];
+									if ($live_channel < 1)
+										{$rtr_status = 'DEAD';}
+									}
 								}
 							}
 						$agent_sub_status = "$DL$pause_code$DL$rtr_status";

agc_2-X/trunk/www/vicidial/user_stats.php

@@ -1,7 +1,7 @@
 <?php
 # user_stats.php
 # 
-# Copyright (C) 2015  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+# Copyright (C) 2016  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
 #
 # CHANGES
 #
@@ -48,6 +48,7 @@
 # 141229-1836 - Added code for on-the-fly language translations display
 # 150804-0749 - Added call status as option, Issue #883
 # 151227-1839 - Added option to search archived data
+# 160104-1226 - Added call type field to the agent activity table
 #
 
 $startMS = microtime();
@@ -1142,11 +1143,11 @@ else
 		$MAIN.="<B>"._QXZ("AGENT ACTIVITY FOR THIS TIME PERIOD: (10000 record limit)")."&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<a href='$download_link&file_download=7'>["._QXZ("DOWNLOAD")."]</a></B>\n";
 		$MAIN.="<TABLE width=750 cellspacing=0 cellpadding=1>\n";
 		$MAIN.="<tr><td colspan=2><font size=1> &nbsp; </td><td colspan=6 align=center bgcolor=white><font size=1>"._QXZ("these fields are in seconds")." </td><td colspan=4><font size=1> &nbsp; </td></tr>\n";
-		$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("PAUSE")."</td><td align=left><font size=2> "._QXZ("WAIT")."</td><td align=left><font size=2> "._QXZ("TALK")."</td><td align=right><font size=2> "._QXZ("DISPO")."</td><td align=right><font size=2> "._QXZ("DEAD")."</td><td align=right><font size=2> "._QXZ("CUSTOMER")."</td><td align=right><font size=2> "._QXZ("STATUS")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("PAUSE CODE")."</td></tr>\n";
+		$MAIN.="<tr><td><font size=1># </td><td><font size=2>"._QXZ("DATE/TIME")." </td><td align=left><font size=2>"._QXZ("PAUSE")."</td><td align=left><font size=2> "._QXZ("WAIT")."</td><td align=left><font size=2> "._QXZ("TALK")."</td><td align=right><font size=2> "._QXZ("DISPO")."</td><td align=right><font size=2> "._QXZ("DEAD")."</td><td align=right><font size=2> "._QXZ("CUSTOMER")."</td><td align=right><font size=2> "._QXZ("STATUS")."</td><td align=right><font size=2> "._QXZ("LEAD")."</td><td align=right><font size=2> "._QXZ("TYPE")."</td><td align=right><font size=2> "._QXZ("CAMPAIGN")."</td><td align=right><font size=2> "._QXZ("PAUSE CODE")."</td></tr>\n";
 		$CSV_text7.="\""._QXZ("AGENT ACTIVITY FOR THIS TIME PERIOD: (10000 record limit)")."\"\n";
-		$CSV_text7.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("PAUSE")."\",\""._QXZ("WAIT")."\",\""._QXZ("TALK")."\",\""._QXZ("DISPO")."\",\""._QXZ("DEAD")."\",\""._QXZ("CUSTOMER")."\",\""._QXZ("STATUS")."\",\""._QXZ("LEAD")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("PAUSE CODE")."\"\n";
+		$CSV_text7.="\"\",\"#\",\""._QXZ("DATE/TIME")."\",\""._QXZ("PAUSE")."\",\""._QXZ("WAIT")."\",\""._QXZ("TALK")."\",\""._QXZ("DISPO")."\",\""._QXZ("DEAD")."\",\""._QXZ("CUSTOMER")."\",\""._QXZ("STATUS")."\",\""._QXZ("LEAD")."\",\""._QXZ("TYPE")."\",\""._QXZ("CAMPAIGN")."\",\""._QXZ("PAUSE CODE")."\"\n";
 
-		$stmt="SELECT event_time,lead_id,campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,status,sub_status,user_group from ".$vicidial_agent_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01'  and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and ( (pause_sec > 0) or (wait_sec > 0) or (talk_sec > 0) or (dispo_sec > 0) ) $query_call_status order by event_time desc limit 10000;";
+		$stmt="SELECT event_time,lead_id,campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec,dead_sec,status,sub_status,user_group,comments from ".$vicidial_agent_log_table." where user='" . mysqli_real_escape_string($link, $user) . "' and event_time >= '" . mysqli_real_escape_string($link, $begin_date) . " 0:00:01'  and event_time <= '" . mysqli_real_escape_string($link, $end_date) . " 23:59:59' and ( (pause_sec > 0) or (wait_sec > 0) or (talk_sec > 0) or (dispo_sec > 0) ) $query_call_status order by event_time desc limit 10000;";
 		if ($DB) {$MAIN.="agent activity|$stmt|";}
 		$rslt=mysql_to_mysqli($stmt, $link);
 		$logs_to_print = mysqli_num_rows($rslt);
@@ -1172,6 +1173,7 @@ else
 			$status =		$row[8];
 			$pause_code =	$row[9];
 			$user_group =	$row[10];
+			$comments =		$row[11];
 			$customer_sec = ($talk_sec - $dead_sec);
 			if ($customer_sec < 0)
 				{$customer_sec=0;}
@@ -1209,6 +1211,7 @@ else
 				$MAIN.="<td align=right><font size=2> &nbsp; </td>\n";
 				$MAIN.="<td align=right><font size=2> &nbsp; </td>\n";
 				$MAIN.="<td align=right><font size=2> &nbsp; </td>\n";
+				$MAIN.="<td align=right><font size=2> &nbsp; </td>\n";
 				$MAIN.="<td align=right><font size=2> &nbsp; </td></tr>\n";
 				}
 
@@ -1224,9 +1227,21 @@ else
 			$MAIN.="<td align=right><font size=2> $customer_sec </td>\n";
 			$MAIN.="<td align=right><font size=2> $status </td>\n";
 			$MAIN.="<td align=right><font size=2> <A HREF=\"admin_modify_lead.php?lead_id=$lead_id\" target=\"_blank\">$lead_id</A> </td>\n";
+			$call_type='';
+			if (strlen($lead_id) > 0)
+				{
+				$call_type='A';
+				if ($comments == 'INBOUND') {$call_type='I';}
+				if ($comments == 'EMAIL') {$call_type='E';}
+				if ($comments == 'CHAT') {$call_type='C';}
+				if ($comments == 'MANUAL') {$call_type='M';}
+				$MAIN.="<td align=center><font size=2> $call_type </td>\n";
+				}
+			else
+				{$MAIN.="<td align=right><font size=2> &nbsp;</td>\n";}
 			$MAIN.="<td align=right><font size=2> $campaign_id </td>\n";
 			$MAIN.="<td align=right><font size=2> $pause_code </td></tr>\n";
-			$CSV_text7.="\"\",\"$u\",\"$event_time\",\"$pause_sec\",\"$wait_sec\",\"$talk_sec\",\"$dispo_sec\",\"$dead_sec\",\"$customer_sec\",\"$status\",\"$lead_id\",\"$campaign_id\",\"$pause_code \"\n";
+			$CSV_text7.="\"\",\"$u\",\"$event_time\",\"$pause_sec\",\"$wait_sec\",\"$talk_sec\",\"$dispo_sec\",\"$dead_sec\",\"$customer_sec\",\"$status\",\"$lead_id\",\"$call_type\",\"$campaign_id\",\"$pause_code \"\n";
 			}
 
 		$MAIN.="<tr bgcolor=white>";