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changed FastAGI_log.pl hangup pocess to run only 1 function instead of two.

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IMPORTANT! read UPGRADE notes on changing the h exten in extensions.conf

git-svn-id: svn://192.168.202.10@668 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2007-08-15 14:58:01 +00:00
parent 9270819c8d
commit 30d86c3063
5 changed files with 360 additions and 347 deletions
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agc_2-X/trunk/UPGRADE
+10
View File
@@ -33,6 +33,16 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
6. Added option for shorter enter and leave sounds(done during Asterisk build)
BASE/SCRATCH_INSTALL or extras/Changed_meetme_sounds for more details
7. Added patch to meetme in Asterisk 1.2.X that will allow for better DTMF
passthru. Need to use the "F" flag to enable on Meetme in
extensiosn.conf. Feature is backported from Asterisk 1.4.X
8. Changed the FastAGI_log process to consolidate the "h" exten hangup process
into one executed function instead of two. Because of this, the h exten
needs to be changed to the following:
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
agc_2-X/trunk/bin/FastAGI_log.pl
+347 -341
View File
@@ -22,8 +22,7 @@
#
#
# ;all hangups:
# exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log)
# exten => h,2,DeadAGI(agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
# exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
#
#
# Copyright (C) 2007 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
@@ -32,7 +31,8 @@
# 61010-1007 - First test build
# 70116-1619 - Added Auto Alt Dial code
# 70215-1258 - Added queue_log entry when deleting vac record
#
# 70808-1425 - Moved VD_hangup section to the call_log end stage to improve efficiency
#
# defaults for PreFork
@@ -509,9 +509,349 @@ sub process_request {
}
##### END Park Log entry check and update #####
$dbhA->disconnect();
# $dbhA->disconnect();
if ($AGILOG) {$agi_string = "+++++ CALL LOG HUNGUP: |$unique_id|$channel|$extension|$now_date|min: $length_in_min|"; &agi_output;}
##### BEGIN former VD_hangup section functions #####
$VDADcampaign='';
$VDADphone='';
$VDADphone_code='';
if ($DEBUG =~ /^DEBUG$/)
{
### open the hangup cause out file for writing ###
open(out, ">>$PATHlogs/HANGUP_cause-output.txt")
|| die "Can't open $PATHlogs/HANGUP_cause-output.txt: $!\n";
print out "$now_date|$hangup_cause|$dialstatus|$dial_time|$ring_time|$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|\n";
close(out);
}
else
{
if ($AGILOG) {$agi_string = "DEBUG: $DEBUG"; &agi_output;}
}
$callerid =~ s/\"//gi;
$CIDlead_id = $callerid;
$CIDlead_id = substr($CIDlead_id, 11, 9);
$CIDlead_id = ($CIDlead_id + 0);
if ($AGILOG) {$agi_string = "VD_hangup : $callerid $channel $priority $CIDlead_id"; &agi_output;}
if ($channel =~ /^Local/)
{
if ( ($PRI =~ /^PRI$/) && ($callerid =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) && ( ($dialstatus =~ /BUSY/) || ( ($dialstatus =~ /CHANUNAVAIL/) && ($hangup_cause =~ /^1$|^28$/) ) ) )
{
if ($dialstatus =~ /BUSY/) {$VDL_status = 'B'; $VDAC_status = 'BUSY';}
if ($dialstatus =~ /CHANUNAVAIL/) {$VDL_status = 'DC'; $VDAC_status = 'DISCONNECT';}
$stmtA = "UPDATE vicidial_auto_calls set status='$VDAC_status' where callerid = '$callerid';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAC update: |$affected_rows|$CIDlead_id"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='$VDL_status' where lead_id = '$CIDlead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id"; &agi_output;}
$stmtA = "UPDATE vicidial_log set status='$VDL_status' where uniqueid = '$uniqueid';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid|"; &agi_output;}
$dbhA->disconnect();
}
else
{
if ($AGILOG) {$agi_string = "-- VD_hangup Local DEBUG: |$PRI|$callerid|$dialstatus|$hangup_cause|"; &agi_output;}
}
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
if ($priority > 2) {sleep(1);}
}
else
{
########## FIND AND DELETE vicidial_auto_calls ##########
$VD_alt_dial = 'NONE';
$stmtA = "SELECT lead_id,callerid,campaign_id,alt_dial,stage,UNIX_TIMESTAMP(call_time) FROM vicidial_auto_calls where uniqueid = '$uniqueid' limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_countCUSTDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_lead_id = "$aryA[0]";
$VD_callerid = "$aryA[1]";
$VD_campaign_id = "$aryA[2]";
$VD_alt_dial = "$aryA[3]";
$VD_stage = "$aryA[4]";
$VD_start_epoch = "$aryA[5]";
$rec_countCUSTDATA++;
}
$sthA->finish();
if (!$rec_countCUSTDATA)
{
if ($AGILOG) {$agi_string = "VD hangup: no VDAC record found: $uniqueid $calleridname"; &agi_output;}
}
else
{
$stmtA = "DELETE FROM vicidial_auto_calls where uniqueid='$uniqueid' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAC record deleted: |$affected_rows| |$VD_lead_id|$uniqueid|$VD_callerid|$VARserver_ip"; &agi_output;}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$enable_queuemetrics_logging = "$aryA[0]";
$queuemetrics_server_ip = "$aryA[1]";
$queuemetrics_dbname = "$aryA[2]";
$queuemetrics_login= "$aryA[3]";
$queuemetrics_pass = "$aryA[4]";
$queuemetrics_log_id = "$aryA[5]";
$rec_count++;
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$VD_agent='NONE';
$secX = time();
$VD_call_length = ($secX - $VD_start_epoch);
$VD_stage =~ s/.*-//gi;
if ($VD_stage < 0.25) {$VD_stage=0;}
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "SELECT agent from queue_log where call_id='$VD_callerid' and verb='CONNECT';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$sthBrows=$sthB->rows;
$rec_count=0;
while ($sthBrows > $rec_count)
{
@aryB = $sthB->fetchrow_array;
$VD_agent = "$aryB[0]";
$rec_count++;
}
$sthB->finish();
if ($rec_count < 1)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='ABANDON',data1='1',data2='1',data3='$VD_stage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
}
else
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='COMPLETECALLER',data1='$VD_stage',data2='$VD_call_length',data3='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
}
$dbhB->disconnect();
}
########## FIND AND UPDATE vicidial_log ##########
$stmtA = "SELECT start_epoch,status FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$VD_lead_id' limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCUSTDATA=0;
$VD_closecallid='';
while ($sthArows > $rec_countCUSTDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_start_epoch = "$aryA[0]";
$VD_status = "$aryA[1]";
$epc_countCUSTDATA++;
}
$sthA->finish();
if (!$epc_countCUSTDATA)
{
if ($AGILOG) {$agi_string = "no VDL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;}
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
$stmtA = "SELECT start_epoch,status,closecallid FROM vicidial_closer_log where lead_id = '$VD_lead_id' and call_date > \"$RSQLdate\" order by call_date desc limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCUSTDATA=0;
$VD_closecallid='';
while ($sthArows > $epc_countCUSTDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_start_epoch = "$aryA[0]";
$VD_status = "$aryA[1]";
$VD_closecallid = "$aryA[2]";
$epc_countCUSTDATA++;
}
$sthA->finish();
}
if (!$epc_countCUSTDATA)
{
if ($AGILOG) {$agi_string = "no VDL or VDCL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;}
}
else
{
$VD_seconds = ($now_date_epoch - $VD_start_epoch);
$SQL_status='';
if ($VD_status =~ /^NA$|^NEW$|^QUEUE$|^XFER$/)
{
$SQL_status = "status='DROP',";
########## FIND AND UPDATE vicidial_list ##########
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$VD_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$VD_lead_id"; &agi_output;}
}
$stmtA = "UPDATE vicidial_log set $SQL_status end_epoch='$now_date_epoch',length_in_sec='$VD_seconds' where uniqueid = '$uniqueid';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid|$VD_status|"; &agi_output;}
########## UPDATE vicidial_closer_log ##########
if (length($VD_closecallid) < 1)
{
if ($AGILOG) {$agi_string = "no VDCL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;}
}
else
{
if ($VD_status =~ /^DONE$|^INCALL$|^XFER$/)
{$VDCLSQL_status = "";}
else
{$VDCLSQL_status = "status='DROP',queue_seconds='$VD_seconds',";}
$VD_seconds = ($now_date_epoch - $VD_start_epoch);
$stmtA = "UPDATE vicidial_closer_log set $VDCLSQL_status end_epoch='$now_date_epoch',length_in_sec='$VD_seconds' where closecallid = '$VD_closecallid';";
if ($AGILOG) {$agi_string = "|$VDCLSQL_status|$VD_status|\n|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL update: |$affected_rows|$uniqueid|$VD_closecallid|"; &agi_output;}
}
}
##### BEGIN AUTO ALT PHONE DIAL SECTION #####
### check to see if campaign has alt_dial enabled
$VD_auto_alt_dial = 'NONE';
$VD_auto_alt_dial_statuses='';
$stmtA="SELECT auto_alt_dial,auto_alt_dial_statuses FROM vicidial_campaigns where campaign_id='$VD_campaign_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCAMPDATA=0;
while ($sthArows > $epc_countCAMPDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_auto_alt_dial = "$aryA[0]";
$VD_auto_alt_dial_statuses = "$aryA[1]";
$epc_countCAMPDATA++;
}
$sthA->finish();
if ($VD_auto_alt_dial_statuses =~ / $VD_status | $VDL_status /)
{
if ( ($VD_auto_alt_dial =~ /(ALT_ONLY|ALT_AND_ADDR3)/) && ($VD_alt_dial =~ /NONE|MAIN/) )
{
$VD_alt_phone='';
$stmtA="SELECT alt_phone,gmt_offset_now,state,list_id FROM vicidial_list where lead_id='$VD_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCAMPDATA=0;
while ($sthArows > $epc_countCAMPDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_phone = "$aryA[0]";
$VD_alt_phone =~ s/\D//gi;
$VD_gmt_offset_now = "$aryA[1]";
$VD_state = "$aryA[2]";
$VD_list_id = "$aryA[3]";
$epc_countCAMPDATA++;
}
$sthA->finish();
if (length($VD_alt_phone)>5)
{
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$VD_lead_id',campaign_id='$VD_campaign_id',status='READY',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ALT',user='';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &agi_output;}
}
}
if ( ( ($VD_auto_alt_dial =~ /(ADDR3_ONLY)/) && ($VD_alt_dial =~ /NONE|MAIN/) ) || ( ($VD_auto_alt_dial =~ /(ALT_AND_ADDR3)/) && ($VD_alt_dial =~ /ALT/) ) )
{
$VD_address3='';
$stmtA="SELECT address3,gmt_offset_now,state,list_id FROM vicidial_list where lead_id='$VD_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCAMPDATA=0;
while ($sthArows > $epc_countCAMPDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_address3 = "$aryA[0]";
$VD_address3 =~ s/\D//gi;
$VD_gmt_offset_now = "$aryA[1]";
$VD_state = "$aryA[2]";
$VD_list_id = "$aryA[3]";
$epc_countCAMPDATA++;
}
$sthA->finish();
if (length($VD_address3)>5)
{
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$VD_lead_id',campaign_id='$VD_campaign_id',status='READY',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ADDR3',user='';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &agi_output;}
}
}
}
##### END AUTO ALT PHONE DIAL SECTION #####
}
}
$dbhA->disconnect();
}
}
###################################################################
@@ -526,343 +866,9 @@ sub process_request {
##### START VD_hangup process #####################################
###################################################################
if ($process =~ /^VD_hangup/)
{
$VDADcampaign='';
$VDADphone='';
$VDADphone_code='';
if ($DEBUG =~ /^DEBUG$/)
{
### open the hangup cause out file for writing ###
open(out, ">>$PATHlogs/HANGUP_cause-output.txt")
|| die "Can't open $PATHlogs/HANGUP_cause-output.txt: $!\n";
print out "$now_date|$hangup_cause|$dialstatus|$dial_time|$ring_time|$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|\n";
close(out);
}
else
{
if ($AGILOG) {$agi_string = "DEBUG: $DEBUG"; &agi_output;}
}
$callerid =~ s/\"//gi;
$CIDlead_id = $callerid;
$CIDlead_id = substr($CIDlead_id, 11, 9);
$CIDlead_id = ($CIDlead_id + 0);
if ($AGILOG) {$agi_string = "VD_hangup : $callerid $channel $priority $CIDlead_id"; &agi_output;}
if ($channel =~ /^Local/)
{
if ( ($PRI =~ /^PRI$/) && ($callerid =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) && ( ($dialstatus =~ /BUSY/) || ( ($dialstatus =~ /CHANUNAVAIL/) && ($hangup_cause =~ /^1$|^28$/) ) ) )
{
if ($dialstatus =~ /BUSY/) {$VDL_status = 'B'; $VDAC_status = 'BUSY';}
if ($dialstatus =~ /CHANUNAVAIL/) {$VDL_status = 'DC'; $VDAC_status = 'DISCONNECT';}
$stmtA = "UPDATE vicidial_auto_calls set status='$VDAC_status' where callerid = '$callerid';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAC update: |$affected_rows|$CIDlead_id"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='$VDL_status' where lead_id = '$CIDlead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id"; &agi_output;}
$stmtA = "UPDATE vicidial_log set status='$VDL_status' where uniqueid = '$uniqueid';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid|"; &agi_output;}
$dbhA->disconnect();
}
else
{
if ($AGILOG) {$agi_string = "-- VD_hangup Local DEBUG: |$PRI|$callerid|$dialstatus|$hangup_cause|"; &agi_output;}
}
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
if ($priority > 2) {sleep(1);}
}
else
{
########## FIND AND DELETE vicidial_auto_calls ##########
$VD_alt_dial = 'NONE';
$stmtA = "SELECT lead_id,callerid,campaign_id,alt_dial,stage,UNIX_TIMESTAMP(call_time) FROM vicidial_auto_calls where uniqueid = '$uniqueid' limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_countCUSTDATA=0;
while ($sthArows > $rec_countCUSTDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_lead_id = "$aryA[0]";
$VD_callerid = "$aryA[1]";
$VD_campaign_id = "$aryA[2]";
$VD_alt_dial = "$aryA[3]";
$VD_stage = "$aryA[4]";
$VD_start_epoch = "$aryA[5]";
$rec_countCUSTDATA++;
}
$sthA->finish();
if (!$rec_countCUSTDATA)
{
if ($AGILOG) {$agi_string = "VD hangup: no VDAC record found: $uniqueid $calleridname"; &agi_output;}
}
else
{
$stmtA = "DELETE FROM vicidial_auto_calls where uniqueid='$uniqueid' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAC record deleted: |$affected_rows| |$VD_lead_id|$uniqueid|$VD_callerid|$VARserver_ip"; &agi_output;}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$enable_queuemetrics_logging = "$aryA[0]";
$queuemetrics_server_ip = "$aryA[1]";
$queuemetrics_dbname = "$aryA[2]";
$queuemetrics_login= "$aryA[3]";
$queuemetrics_pass = "$aryA[4]";
$queuemetrics_log_id = "$aryA[5]";
$rec_count++;
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$VD_agent='NONE';
$secX = time();
$VD_call_length = ($secX - $VD_start_epoch);
$VD_stage =~ s/.*-//gi;
if ($VD_stage < 0.25) {$VD_stage=0;}
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "SELECT agent from queue_log where call_id='$VD_callerid' and verb='CONNECT';";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$sthBrows=$sthB->rows;
$rec_count=0;
while ($sthBrows > $rec_count)
{
@aryB = $sthB->fetchrow_array;
$VD_agent = "$aryB[0]";
$rec_count++;
}
$sthB->finish();
if ($rec_count < 1)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='ABANDON',data1='1',data2='1',data3='$VD_stage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
}
else
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='COMPLETECALLER',data1='$VD_stage',data2='$VD_call_length',data3='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
}
$dbhB->disconnect();
}
########## FIND AND UPDATE vicidial_log ##########
$stmtA = "SELECT start_epoch,status FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$VD_lead_id' limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCUSTDATA=0;
$VD_closecallid='';
while ($sthArows > $rec_countCUSTDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_start_epoch = "$aryA[0]";
$VD_status = "$aryA[1]";
$epc_countCUSTDATA++;
}
$sthA->finish();
if (!$epc_countCUSTDATA)
{
if ($AGILOG) {$agi_string = "no VDL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;}
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
$stmtA = "SELECT start_epoch,status,closecallid FROM vicidial_closer_log where lead_id = '$VD_lead_id' and call_date > \"$RSQLdate\" order by call_date desc limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCUSTDATA=0;
$VD_closecallid='';
while ($sthArows > $epc_countCUSTDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_start_epoch = "$aryA[0]";
$VD_status = "$aryA[1]";
$VD_closecallid = "$aryA[2]";
$epc_countCUSTDATA++;
}
$sthA->finish();
}
if (!$epc_countCUSTDATA)
{
if ($AGILOG) {$agi_string = "no VDL or VDCL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;}
}
else
{
$VD_seconds = ($now_date_epoch - $VD_start_epoch);
$SQL_status='';
if ($VD_status =~ /^NA$|^NEW$|^QUEUE$|^XFER$/)
{
$SQL_status = "status='DROP',";
########## FIND AND UPDATE vicidial_list ##########
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$VD_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$VD_lead_id"; &agi_output;}
}
$stmtA = "UPDATE vicidial_log set $SQL_status end_epoch='$now_date_epoch',length_in_sec='$VD_seconds' where uniqueid = '$uniqueid';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid|$VD_status|"; &agi_output;}
########## UPDATE vicidial_closer_log ##########
if (length($VD_closecallid) < 1)
{
if ($AGILOG) {$agi_string = "no VDCL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;}
}
else
{
if ($VD_status =~ /^DONE$|^INCALL$|^XFER$/)
{$VDCLSQL_status = "";}
else
{$VDCLSQL_status = "status='DROP',queue_seconds='$VD_seconds',";}
$VD_seconds = ($now_date_epoch - $VD_start_epoch);
$stmtA = "UPDATE vicidial_closer_log set $VDCLSQL_status end_epoch='$now_date_epoch',length_in_sec='$VD_seconds' where closecallid = '$VD_closecallid';";
if ($AGILOG) {$agi_string = "|$VDCLSQL_status|$VD_status|\n|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL update: |$affected_rows|$uniqueid|$VD_closecallid|"; &agi_output;}
}
}
##### BEGIN AUTO ALT PHONE DIAL SECTION #####
### check to see if campaign has alt_dial enabled
$VD_auto_alt_dial = 'NONE';
$VD_auto_alt_dial_statuses='';
$stmtA="SELECT auto_alt_dial,auto_alt_dial_statuses FROM vicidial_campaigns where campaign_id='$VD_campaign_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCAMPDATA=0;
while ($sthArows > $epc_countCAMPDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_auto_alt_dial = "$aryA[0]";
$VD_auto_alt_dial_statuses = "$aryA[1]";
$epc_countCAMPDATA++;
}
$sthA->finish();
if ($VD_auto_alt_dial_statuses =~ / $VD_status | $VDL_status /)
{
if ( ($VD_auto_alt_dial =~ /(ALT_ONLY|ALT_AND_ADDR3)/) && ($VD_alt_dial =~ /NONE|MAIN/) )
{
$VD_alt_phone='';
$stmtA="SELECT alt_phone,gmt_offset_now,state,list_id FROM vicidial_list where lead_id='$VD_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCAMPDATA=0;
while ($sthArows > $epc_countCAMPDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_alt_phone = "$aryA[0]";
$VD_alt_phone =~ s/\D//gi;
$VD_gmt_offset_now = "$aryA[1]";
$VD_state = "$aryA[2]";
$VD_list_id = "$aryA[3]";
$epc_countCAMPDATA++;
}
$sthA->finish();
if (length($VD_alt_phone)>5)
{
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$VD_lead_id',campaign_id='$VD_campaign_id',status='READY',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ALT',user='';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &agi_output;}
}
}
if ( ( ($VD_auto_alt_dial =~ /(ADDR3_ONLY)/) && ($VD_alt_dial =~ /NONE|MAIN/) ) || ( ($VD_auto_alt_dial =~ /(ALT_AND_ADDR3)/) && ($VD_alt_dial =~ /ALT/) ) )
{
$VD_address3='';
$stmtA="SELECT address3,gmt_offset_now,state,list_id FROM vicidial_list where lead_id='$VD_lead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$epc_countCAMPDATA=0;
while ($sthArows > $epc_countCAMPDATA)
{
@aryA = $sthA->fetchrow_array;
$VD_address3 = "$aryA[0]";
$VD_address3 =~ s/\D//gi;
$VD_gmt_offset_now = "$aryA[1]";
$VD_state = "$aryA[2]";
$VD_list_id = "$aryA[3]";
$epc_countCAMPDATA++;
}
$sthA->finish();
if (length($VD_address3)>5)
{
$stmtA = "INSERT INTO vicidial_hopper SET lead_id='$VD_lead_id',campaign_id='$VD_campaign_id',status='READY',list_id='$VD_list_id',gmt_offset_now='$VD_gmt_offset_now',state='$VD_state',alt_dial='ADDR3',user='';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDH record inserted: |$affected_rows| |$stmtA|"; &agi_output;}
}
}
}
##### END AUTO ALT PHONE DIAL SECTION #####
}
}
$dbhA->disconnect();
}
{
$nothing=0;
}
###################################################################
##### END VD_hangup process #######################################
###################################################################
agc_2-X/trunk/docs/SCRATCH_INSTALL.txt
+1 -2
View File
@@ -1764,8 +1764,7 @@ effected extension groups are show):
##### This 'h' exten is VERY important for VICIDIAL usage,
##### you will have problems if it is not in your dialplan!
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log)
exten => h,2,DeadAGI(agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
; Extension 3429 - Inbound 800 number (1-800-555-3429)
exten => _**3429,1,Ringing
agc_2-X/trunk/docs/conf_examples/extensions.conf.sample
+1 -2
View File
@@ -110,8 +110,7 @@ exten => 4001,2,Voicemail,u4001 ; Send to voicemail...
; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log)
exten => h,2,DeadAGI(agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
; Standard AGI for VICIDIAL/astGUIclient call logging
;exten => h,1,DeadAGI(call_log.agi,${EXTEN}) ; DeadAGI is new
;exten => h,2,DeadAGI(VD_hangup.agi,PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})
agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4
+1 -2
View File
@@ -110,8 +110,7 @@ exten => 4001,2,Voicemail,u4001 ; Send to voicemail...
; FastAGI for VICIDIAL/astGUIclient call logging
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log)
exten => h,2,DeadAGI(agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}))
; Standard AGI for VICIDIAL/astGUIclient call logging
;exten => h,1,DeadAGI(call_log.agi,${EXTEN}) ; DeadAGI is new
;exten => h,2,DeadAGI(VD_hangup.agi,PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})