Added cm_dnc.agi script which allows for easier Call Menu entry of calls into the DNC lists and/or changing of the status to NI/DNC for leads in the system or in a specific campaign
git-svn-id: svn://192.168.202.10@1871 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -0,0 +1,352 @@
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#!/usr/bin/perl
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#
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# cm_dnc.agi version 2.6
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#
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# Designed to work with Cell Menus to allow setting of a number as DNC or NI
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# This script is meant as a replacecment for the agi-VDADinbound_NI_DNC_CIDlookup.agi
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# script. It is designed to work easily in the Call Menu framework, it plays no
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# audio itself, and it has more options.
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#
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# Flag Options:
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# 1- run as DNC status or NI status (Default=NI)
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# 2- default to insert into the vicidial_dnc table for DNC selections (Default=YES)
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# 3- campaign to take dnc settings from(overrides option 2)
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# 4- call menu option to send the call to after executing (Default=B)
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# 5- if option 3 is used, search for lead in campaign lists or whole system(CAMP or SYS) (Default=SYS)
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#
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# example of what to put in the AGI entry for a Call Menu AGI route:
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# cm_dnc.agi,DNC---YES---TESTCAMP---B---CAMP
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#
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# Copyright (C) 2012 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 121109-1623 - First draft
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#
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$script = 'cm_dnc.agi';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$start_time=$now_date;
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$CIDdate = "$mon$mday$hour$min$sec";
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$tsSQLdate = "$year$mon$mday$hour$min$sec";
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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$SQLdateBEGIN = $SQLdate;
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/---/, $ARGV[0]);
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$new_status = $ARGV_vars[0];
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$dnc_default = $ARGV_vars[1];
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$campaign_id = $ARGV_vars[2];
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$next_step = $ARGV_vars[3];
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$camp_sys = $ARGV_vars[4];
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}
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if (length($new_status) < 1)
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{$new_status = 'NI';}
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if (length($dnc_default) < 2)
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{$dnc_default = 'YES';}
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if (length($next_step) < 1)
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{$next_step = 'B';}
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if (length($camp_sys) < 2)
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{$camp_sys = 'SYS';}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_context\:\s+(.*)$/) {$context = $1;}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D//gi;
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$calleridname =~ s/unknown//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if (length($callerid)>0) {$phone_number = $callerid;}
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else {$phone_number = '';}
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if (length($calleridname)>0) {$VLcomments = $calleridname;}
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else {$VLcomments = '';}
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if (length($callerid)<10) {$callerid = $parked_by;}
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if (length($pin)>0) {$callerid = $pin;}
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}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
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# if campaign is used and selected for search, find the lists in the campaign
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$listSQL='';
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if ( (length($campaign_id) > 0) && ($camp_sys =~ /CAMP/) )
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{
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$cbc=0;
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$SlistsSQL='';
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$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$campaign_id' limit 1000;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
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while ($sthArows > $cbc)
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{
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@aryA = $sthA->fetchrow_array;
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$SlistsSQL .= "'$aryA[0]',";
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$cbc++;
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}
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$sthA->finish();
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chop($SlistsSQL);
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if (length($SlistsSQL)>3)
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{$listSQL = "and list_id IN($SlistsSQL)";}
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}
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### Gather the lead IDs of the leads with this phone number ###
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$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
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$g=0;
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$SleadsSQL='';
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while ($sthArows > $g)
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{
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@aryA = $sthA->fetchrow_array;
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$SleadsSQL .= "'$aryA[0]',";
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$g++;
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}
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$sthA->finish();
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chop($SleadsSQL);
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### process for NI path
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if ($new_status =~ /NI/) # set the phone_number to NI
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{
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if ($g > 0)
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{
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### update all records for the phone_number in vicidial_list to NI (Not Interested)
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$stmtA = "UPDATE vicidial_list SET status='NI' where lead_id IN($SleadsSQL);";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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}
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### process for DNC path
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if ($new_status =~ /DNC/) # set the phone_number to DNC
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{
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if ($g > 0)
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{
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### update all records for the phone_number in vicidial_list to NI (Not Interested)
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$stmtA = "UPDATE vicidial_list SET status='DNC' where lead_id IN($SleadsSQL);";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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if (length($campaign_id)>1)
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{
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### Grab DNC settings from campaign
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$stmtA = "SELECT use_internal_dnc,use_campaign_dnc FROM vicidial_campaigns where campaign_id = '$campaign_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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@aryA = $sthA->fetchrow_array;
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$use_internal_dnc = $aryA[0];
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$use_campaign_dnc = $aryA[1];
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$sthA->finish();
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if ($use_internal_dnc =~ /Y|AREACODE/)
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{
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### add the number to the vicidial_dnc table
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$stmtA = "INSERT IGNORE INTO vicidial_dnc SET phone_number='$phone_number';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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if ($use_campaign_dnc =~ /Y|AREACODE/)
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{
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### add the number to the vicidial_campaign_dnc table
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$stmtA = "INSERT IGNORE INTO vicidial_campaign_dnc SET phone_number='$phone_number',campaign_id='$campaign_id';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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}
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else
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{
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if ($dnc_default =~ /YES/)
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{
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### add the number to the vicidial_dnc table
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$stmtA = "INSERT INTO vicidial_dnc SET phone_number='$phone_number';";
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
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}
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}
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}
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$dbhA->disconnect();
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if ($AGILOG) {$agi_string = "exiting the cm_dnc app, transferring call to $next_step:$context |$phone_number|"; &agi_output;}
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print "SET CONTEXT $context\n";
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checkresult($result);
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print "SET EXTENSION $next_step\n";
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checkresult($result);
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print "SET PRIORITY 1\n";
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checkresult($result);
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exit;
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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sub checkresult
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{
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/)
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{
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$res =~ /result=(-?\d+)/;
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if (!length($1))
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{
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# print STDERR "FAIL ($res)\n";
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$fail++;
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}
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else
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{
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# print STDERR "PASS ($1)\n";
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$pass++;
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}
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}
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else
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{
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# print STDERR "FAIL (unexpected result '$res')\n";
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$fail++;
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}
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}
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Block a user