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updated docs

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changed vicidial.php to update customer info before AXFER or CXFERs

git-svn-id: svn://192.168.202.10@519 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2007-02-13 15:17:16 +00:00
parent d5eb05659d
commit 34aebbc3ea
4 changed files with 54 additions and 30 deletions
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agc_2-X/trunk/docs/QUEUEMETRICS.txt
+19 -3
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@@ -1,6 +1,6 @@
VICIDIAL and QueueMetrics
This document goes over the features and needed changes made to VICIDIAL to enable it to insert activity records into the queue_log and other tables in MySQL that QueueMetrics uses for it's statistical analysis and reports.
This document goes over the features and needed changes made to VICIDIAL to enable it to insert activity records into the queue_log and other tables in MySQL that QueueMetrics uses for it's statistical analysis and reports. This document should not be taken as a HOWTO for proper installation steps to get QueueMetrics working.
QueueMetrics is a closed-source, commercial product written by Loway Research in Italy. The writers of VICIDIAL do not support or warranty QueueMetrics or it's functionality with VICIDIAL in any way.
@@ -25,11 +25,19 @@ rpm -i jdk-1_5_0_11-linux-i586.rpm
wget http://www.mirrorgeek.com/apache.org/tomcat/tomcat-5/v5.5.20/bin/apache-tomcat-5.5.20.tar.gz
gunzip apache-tomcat-5.5.20.tar.gz
tar xvf apache-tomcat-5.5.20.tar
cd apache-tomcat-5.5.20
ln -s apache-tomcat-5.5.20 tomcat
cd apache-tomcat-5.5.20
JAVA_HOME=/usr/java/jdk1.5.0_11/
JAVA_OPTS="-Xms256M -Xmx512M"
JRE_HOME=/usr/java/jdk1.5.0_11/jre
or
JRE_HOME=/usr/java/jre1.6.0/
JAVA_HOME=/usr/java/
JAVA_OPTS="-Xms256M -Xmx512M"
export JAVA_HOME
export JAVA_OPTS
export JRE_HOME
@@ -47,6 +55,8 @@ If it did, then you want to add the following lines to your /etc/rc.d/rc.local f
export JRE_HOME
/usr/local/tomcat/bin/startup.sh
cd /usr/local
*** download QueueMetrics and place it in /usr/local ***
gunzip QueueMetrics-1.1.tar.gz
@@ -69,7 +79,13 @@ You now need to add the database tables, configure the web.xml file and configur
Now to the database side of things. First the queue_log table:
Now to the database side of things.
First, give permissions to your user:
GRANT ALL PRIVILEGES ON queuemetrics.* TO qm@'localhost' IDENTIFIED BY 'qm';
GRANT ALL PRIVILEGES ON queuemetrics.* TO qm@'%' IDENTIFIED BY 'qm';
Second, the queue_log table:
mysql> describe queue_log;
+-----------+------------------+------+-----+---------+-------+
agc_2-X/trunk/docs/SCRATCH_INSTALL.txt
+1 -1
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@@ -1,4 +1,4 @@
Asterisk/astguiclient install from scratch. v.2.0.3 2007-01-17
Asterisk/astguiclient install from scratch. v.2.0.3 2007-02-XX
By the astGUIclient group astguiclient@eflo.net
**** IMPORTANT - In order for vicidial/astguiclient to function correctly please
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.3.txt
+1 -1
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@@ -138,7 +138,7 @@ QueueMetrics URL -<\/B> This is the URL or web site address used to get to your
############################################################ CLIENT
FAST DIAL||
YOU MUST BE ENTER A PHONE NUMBER AND DIAL CODE TO USE FAST DIAL||
YOU MUST ENTER A PHONE NUMBER AND DIAL CODE TO USE FAST DIAL||
SELECT A PAUSE CODE :||
ENTER A PAUSE CODE||
YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE||
agc_2-X/trunk/www/agc/vicidial.php
+33 -25
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@@ -146,10 +146,11 @@
# 70206-1201 - Fixed allow_closers bug
# 70206-1332 - Added vicidial_recording_override users setting function
# 70212-1252 - Fixed small issue with CXFER
# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
#
$version = '2.0.117';
$build = '70212-1252';
$version = '2.0.118';
$build = '70213-1018';
require("dbconnect.php");
@@ -1736,6 +1737,35 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
// Send Originate command to manager to place a phone call
function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer)
{
var regCXFvars = new RegExp("CXFER","g");
var tasknum_string = tasknum.toString();
if (tasknum_string.match(regCXFvars))
{
var Ctasknum = tasknum_string.replace(regCXFvars, '');
if (Ctasknum.length < 2)
{Ctasknum = '990009';}
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
tasknum = Ctasknum + "*CL_" + campaign + '' + closerxfercamptail + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
CustomerData_update();
}
var regAXFvars = new RegExp("AXFER","g");
if (tasknum_string.match(regAXFvars))
{
var Ctasknum = tasknum_string.replace(regAXFvars, '');
if (Ctasknum.length < 2)
{Ctasknum = '83009';}
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
if (closerxfercamptail.length < 3)
{closerxfercamptail = 'IVR';}
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
CustomerData_update();
}
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
@@ -1757,27 +1787,6 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
if (xmlhttp)
{
var regCXFvars = new RegExp("CXFER","g");
var tasknum_string = tasknum.toString();
if (tasknum_string.match(regCXFvars))
{
var Ctasknum = tasknum_string.replace(regCXFvars, '');
if (Ctasknum.length < 2)
{Ctasknum = '990009';}
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
tasknum = Ctasknum + "*CL_" + campaign + '' + closerxfercamptail + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + document.vicidial_form.phone_number.value + '*' + user + '*';
}
var regAXFvars = new RegExp("AXFER","g");
if (tasknum_string.match(regAXFvars))
{
var Ctasknum = tasknum_string.replace(regAXFvars, '');
if (Ctasknum.length < 2)
{Ctasknum = '83009';}
var closerxfercamptail = '_L' + document.vicidial_form.xfercode.value;
if (closerxfercamptail.length < 3)
{closerxfercamptail = 'IVR';}
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '*';
}
if (taskprefix == 'NO') {var orig_prefix = '';}
else {var orig_prefix = agc_dial_prefix;}
if (taskreverse == 'YES')
@@ -2343,7 +2352,6 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
Nactiveext = null;
Nactiveext = xmlhttp.responseText;
// alert(xmlhttp.responseText);
hideMainXfeR();
}
}
delete xmlhttp;
@@ -2686,7 +2694,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if ( (MDDiaLCodEform.length < 1) || (MDPhonENumbeRform.length < 5) )
{
alert("YOU MUST BE ENTER A PHONE NUMBER AND DIAL CODE TO USE FAST DIAL");
alert("YOU MUST ENTER A PHONE NUMBER AND DIAL CODE TO USE FAST DIAL");
}
else
{