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Improved logging of chats, emails, inbound calls

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git-svn-id: svn://192.168.202.10@2437 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2015-12-20 16:19:27 +00:00
parent ae91ab7e26
commit 370b3d8687
2 changed files with 49 additions and 35 deletions
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agc_2-X/trunk/www/agc/vdc_db_query.php
+41 -28
View File
@@ -395,10 +395,11 @@
# 151119-1931 - Fixed issue with outbound CID in some cases during dial-only function
# 151209-1615 - Fixed issue with possible data loss using callback or dispo comments
# 151212-0916 - Added chat-related functions for the agent interface
# 151220-1109 - Improved logging of chats, emails, inbound calls
#
$version = '2.12-290';
$build = '151212-0916';
$version = '2.12-291';
$build = '151220-1109';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=649;
@@ -5277,7 +5278,7 @@ if ($stage == "end")
$term_reason='NONE';
if ($start_epoch < 1000)
{
if ($VLA_inOUT == 'INBOUND')
if ( ($VLA_inOUT == 'INBOUND') or ($VLA_inOUT == 'CHAT') or ($VLA_inOUT == 'EMAIL') )
{
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
@@ -5343,7 +5344,7 @@ if ($stage == "end")
$four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y")));
if ($VLA_inOUT == 'INBOUND')
if ( ($VLA_inOUT == 'INBOUND') or ($VLA_inOUT == 'CHAT') or ($VLA_inOUT == 'EMAIL') )
{
$vcl_statusSQL='';
if ($VDstatus == 'INCALL') {$vcl_statusSQL = ",status='$status_dispo'";}
@@ -6428,6 +6429,10 @@ if ($stage == "end")
$lead_id_commentsSQL .= ",lead_id='$lead_id'";
}
}
if ( ( ($VLA_inOUT == 'CHAT') or ($VLA_inOUT == 'EMAIL') or ($VLA_inOUT == 'INBOUND') ) and ( (preg_match("/NULL/i",$row[5])) or (strlen($row[5]) < 1) ) )
{
$lead_id_commentsSQL .= ",comments='$VLA_inOUT'";
}
}
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime',uniqueid='$uniqueid' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
@@ -7910,6 +7915,8 @@ if ($ACTION == 'VDADcheckINCOMINGother')
$INxfercallid='';
$email_group_str='';
$chat_group_str='';
$VLA_inOUT='NONE';
$queue_seconds=0;
$email_group_ct=count($inbound_email_groups); # This should always be greater than zero for the script to reach this point, but just in case...
for ($i=0; $i<$email_group_ct; $i++)
@@ -7941,7 +7948,7 @@ if ($ACTION == 'VDADcheckINCOMINGother')
### CHECK FOR EMAILS AND CHATS ###
### Check for transfers
$stmt="SELECT vicidial_email_list.lead_id, vicidial_email_list.email_date, vicidial_email_list.email_to, vicidial_email_list.email_from, vicidial_email_list.subject, vicidial_xfer_log.campaign_id, vicidial_email_list.email_row_id, vicidial_xfer_log.xfercallid from vicidial_email_list, vicidial_xfer_log where vicidial_email_list.status='QUEUE' and vicidial_email_list.user='$user' and vicidial_xfer_log.xfercallid=vicidial_email_list.xfercallid and direction='INBOUND' and vicidial_xfer_log.campaign_id in ($email_group_str) and closer='EMAIL_XFER' order by vicidial_xfer_log.call_date asc limit 1";
$stmt="SELECT vicidial_email_list.lead_id, UNIX_TIMESTAMP(vicidial_email_list.email_date), vicidial_email_list.email_to, vicidial_email_list.email_from, vicidial_email_list.subject, vicidial_xfer_log.campaign_id, vicidial_email_list.email_row_id, vicidial_xfer_log.xfercallid from vicidial_email_list, vicidial_xfer_log where vicidial_email_list.status='QUEUE' and vicidial_email_list.user='$user' and vicidial_xfer_log.xfercallid=vicidial_email_list.xfercallid and direction='INBOUND' and vicidial_xfer_log.campaign_id in ($email_group_str) and closer='EMAIL_XFER' order by vicidial_xfer_log.call_date asc limit 1";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
@@ -7953,7 +7960,7 @@ if ($ACTION == 'VDADcheckINCOMINGother')
if ($email_ct==0)
{
# Check if there are any QUEUE emails
$stmt = "select lead_id, email_date, email_to, email_from, subject, group_id, email_row_id from vicidial_email_list where status='QUEUE' and direction='INBOUND' and user='$user' and group_id in ($email_group_str) order by email_date asc";
$stmt = "SELECT lead_id, UNIX_TIMESTAMP(email_date), email_to, email_from, subject, group_id, email_row_id from vicidial_email_list where status='QUEUE' and direction='INBOUND' and user='$user' and group_id in ($email_group_str) order by email_date asc;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00488',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -7963,19 +7970,20 @@ if ($ACTION == 'VDADcheckINCOMINGother')
### If no emails have been sent to agent, check for chats, this is the code section where the agent interface will grab the next available chat
if ($email_ct==0)
{
$stmt="select * from vicidial_live_chats where status='WAITING' and group_id in ($chat_group_str) order by chat_id asc limit 1";
$stmt="SELECT chat_id,UNIX_TIMESTAMP(chat_start_time),status,chat_creator,group_id,lead_id from vicidial_live_chats where status='WAITING' and group_id in ($chat_group_str) order by chat_id asc limit 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00638',$user,$server_ip,$session_name,$one_mysql_log);}
if (mysqli_num_rows($rslt)>0)
{
$chat_row=mysqli_fetch_row($rslt);
$chat_id=$chat_row[0];
$status =$chat_row[2];
$chat_creator=$chat_row[3];
$group_id=$chat_row[4];
$VDADchannel_group=$chat_row[4];
$lead_id=$chat_row[5];
$chat_id = $chat_row[0];
$other_start_epoch = $chat_row[1];
$status = $chat_row[2];
$chat_creator = $chat_row[3];
$group_id = $chat_row[4];
$VDADchannel_group = $chat_row[4];
$lead_id = $chat_row[5];
$uniqueid=date("U").".".rand(1, 9999);
$upd_stmt="update vicidial_live_chats set status='LIVE', chat_creator='$user' where chat_id='$chat_id'";
$upd_rslt=mysql_to_mysqli($upd_stmt, $link);
@@ -7985,15 +7993,16 @@ if ($ACTION == 'VDADcheckINCOMINGother')
if ($email_ct > 0)
{
$VLA_inOUT='EMAIL';
$row=mysqli_fetch_row($rslt);
$lead_id =$row[0];
$email_date =$row[1];
$email_to =$row[2];
$email_from =$row[3];
$subject =$row[4];
$VDADchannel_group=$row[5];
$email_row_id=$row[6];
$xfercallid=$row[7];
$lead_id = $row[0];
$other_start_epoch = $row[1];
$email_to = $row[2];
$email_from = $row[3];
$subject = $row[4];
$VDADchannel_group = $row[5];
$email_row_id = $row[6];
$xfercallid = $row[7];
$uniqueid=date("U").".".rand(1, 9999);
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
@@ -8117,6 +8126,7 @@ if ($ACTION == 'VDADcheckINCOMINGother')
}
else if ($chat_ct>0)
{
$VLA_inOUT='CHAT';
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
# Change to better suit the output processed by the agent interface
@@ -8250,9 +8260,12 @@ if ($ACTION == 'VDADcheckINCOMINGother')
$fullname = $row[1];
}
if ($other_start_epoch > 1000)
{$queue_seconds = ($StarTtime - $other_start_epoch);}
### update the vicidial_closer_log user to INCALL
#$stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;";
$stmt="INSERT INTO vicidial_closer_log(call_date, start_epoch, user, comments, list_id, status, user_group, lead_id, campaign_id, processed, phone_code, phone_number, xfercallid, queue_position, uniqueid) values('".date("Y-m-d H:i:s")."', '".date("U")."', '$user', 'AUTO', '$list_id', 'INCALL', '$user_group', '$lead_id', '$VDADchannel_group', 'N', '$phone_code', '$phone_number', '0', '1', '$uniqueid');";
$stmt="INSERT INTO vicidial_closer_log(call_date, start_epoch, user, comments, list_id, status, user_group, lead_id, campaign_id, processed, phone_code, phone_number, xfercallid, queue_position, uniqueid, queue_seconds) values('".date("Y-m-d H:i:s")."', '".date("U")."', '$user', '$VLA_inOUT', '$list_id', 'INCALL', '$user_group', '$lead_id', '$VDADchannel_group', 'N', '$phone_code', '$phone_number', '0', '1', '$uniqueid', '$queue_seconds');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
@@ -12044,26 +12057,26 @@ if ($ACTION == 'userLOGout')
##### End any still-active chats initiated by the agent
if ($allow_chats==1) {
$stmt="select manager_chat_id from vicidial_manager_chats where manager='$user'";
$stmt="SELECT manager_chat_id from vicidial_manager_chats where manager='$user';";
$rslt=mysqli_query($link, $stmt);
while ($row=mysqli_fetch_row($rslt)) {
$manager_chat_id=$row[0];
$archive_stmt="insert ignore into vicidial_manager_chat_log_archive select * from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id'";
$archive_stmt="INSERT IGNORE INTO vicidial_manager_chat_log_archive SELECT manager_chat_message_id,manager_chat_id,manager_chat_subid,manager,user,message,message_date,message_viewed_date,message_posted_by,audio_alerted from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id';";
$archive_rslt=mysqli_query($link, $archive_stmt);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$archive_stmt,'00646',$user,$server_ip,$session_name,$one_mysql_log);}
$archive_stmt="insert ignore into vicidial_manager_chats_archive select * from vicidial_manager_chats where manager_chat_id='$manager_chat_id'";
$archive_stmt="INSERT IGNORE INTO vicidial_manager_chats_archive SELECT manager_chat_id,chat_start_date,manager,selected_agents,selected_user_groups,selected_campaigns,allow_replies from vicidial_manager_chats where manager_chat_id='$manager_chat_id';";
$archive_rslt=mysqli_query($link, $archive_stmt);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$archive_stmt,'00647',$user,$server_ip,$session_name,$one_mysql_log);}
$delete_stmt="delete from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id'";
$delete_stmt="DELETE from vicidial_manager_chat_log where manager_chat_id='$manager_chat_id';";
$delete_rslt=mysqli_query($link, $delete_stmt);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$delete_stmt,'00648',$user,$server_ip,$session_name,$one_mysql_log);}
if (mysqli_affected_rows($link)>0) {
$archive_stmt="delete from vicidial_manager_chats where manager_chat_id='$manager_chat_id'";
$archive_stmt="DELETE from vicidial_manager_chats where manager_chat_id='$manager_chat_id';";
$archive_rslt=mysqli_query($link, $archive_stmt);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$archive_stmt,'00649',$user,$server_ip,$session_name,$one_mysql_log);}
}
@@ -14422,7 +14435,7 @@ if ($ACTION == 'CALLSINQUEUEgrab')
echo "ERROR: "._QXZ("Call %1s could not be grabbed for %2s",0,'',$stage,$user)."\n";
}
$stmtD="SELECT * from vicidial_auto_calls where auto_call_id='$stage';";
$stmtD="SELECT auto_call_id,server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,last_update_time,alt_dial,queue_priority,agent_only,agent_grab,queue_position,extension,agent_grab_extension from vicidial_auto_calls where auto_call_id='$stage';";
$rslt=mysql_to_mysqli($stmtD, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtD,'00321',$user,$server_ip,$session_name,$one_mysql_log);}
if ($rslt) {$DEBUGvac_count = mysqli_num_rows($rslt);}
agc_2-X/trunk/www/chat_customer/vicidial_chat_customer_side.php
+8 -7
View File
@@ -13,6 +13,7 @@
# 151213-1105 - Added variable filtering
# 151217-1017 - Allow for pre-populating of group_id
# 151219-0850 - Added translation code
# 151220-0959 - Only search for phone number if greater than 4 digits
#
require("dbconnect_mysqli.php");
@@ -142,14 +143,14 @@ if ($stage == "join_chat") { # For people invited to an existing chat from an ag
$ins_alert_rslt=mysql_to_mysqli($ins_alert_stmt, $link);
}
} else {
if ($phone_number) {
$stmt="select lead_id from vicidial_list where phone_number='$phone_number' order by entry_date desc limit 1";
if (strlen($phone_number) > 4) {
$stmt="SELECT lead_id from vicidial_list where phone_number='$phone_number' order by entry_date desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
} else if ($email) {
$stmt="select lead_id from vicidial_list where email='$email' order by entry_date desc limit 1";
$stmt="SELECT lead_id from vicidial_list where email='$email' order by entry_date desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
} else {
$stmt="select lead_id from vicidial_list where email like '%".$ip_address."%' order by entry_date desc limit 1";
$stmt="SELECT lead_id from vicidial_list where email like \"%".$ip_address."%\" order by entry_date desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
}
@@ -208,11 +209,11 @@ if ($stage == 'send_request') { # For people requesting a chat with an agent; co
$user=time().".".rand(10000,99999);
# SEARCH FOR CUSTOMER IN DATABASE - IF NOT FOUND BY PHONE OR IP ADDRESS MAKE A NEW USER
if ($phone_number) {
$stmt="select lead_id from vicidial_list where phone_number='$phone_number' order by entry_date desc limit 1";
if (strlen($phone_number) > 4) {
$stmt="SELECT lead_id from vicidial_list where phone_number='$phone_number' order by entry_date desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
} else {
$stmt="select lead_id from vicidial_list where email like '%".$ip_address."%' order by entry_date desc limit 1";
$stmt="SELECT lead_id from vicidial_list where email like \"%".$ip_address."%\" order by entry_date desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
}