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Issue #626 patch for help for 3 reports, from DomeDan

Browse Source 
git-svn-id: svn://192.168.202.10@1910 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2012-12-23 20:36:19 +00:00
parent dd7cb42b7c
commit 38eab8debb
4 changed files with 78 additions and 5 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php
+8 -2
View File
@@ -205,11 +205,11 @@ while ($i < $campaigns_to_print)
{$group[$i] = $groups[$i];}
$i++;
}
for ($i=0; $i<count($user_group); $i++)
{
if (eregi("--ALL--", $user_group[$i])) {$all_user_groups=1; $user_group="";}
}
$stmt="select user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
$rslt=mysql_query($stmt, $link);
if ($DB) {$HTML_text.="$stmt\n";}
@@ -266,6 +266,8 @@ if ($DB) {$HTML_text.="$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB";
$NWB = " &nbsp; <a href=\"javascript:openNewWindow('/vicidial/admin.php?ADD=99999";
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
$HTML_head.="<HTML>\n";
$HTML_head.="<HEAD>\n";
@@ -298,6 +300,10 @@ $HTML_text.="<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
$HTML_text.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
$HTML_text.="<script language=\"JavaScript\">\n";
$HTML_text.="function openNewWindow(url)\n";
$HTML_text.=" {\n";
$HTML_text.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
$HTML_text.=" }\n";
$HTML_text.="var o_cal = new tcal ({\n";
$HTML_text.=" // form name\n";
$HTML_text.=" 'formname': 'vicidial_report',\n";
@@ -362,7 +368,7 @@ $HTML_text.="Display as:<BR>";
$HTML_text.="<select name='report_display_type'>";
if ($report_display_type) {$HTML_text.="<option value='$report_display_type' selected>$report_display_type</option>";}
$HTML_text.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
$HTML_text.="<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>$NWB#agent_performance_detail$NWE\n";
$HTML_text.="</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
$HTML_text.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php
+7 -1
View File
@@ -808,6 +808,8 @@ else
echo $ASCII_text;
}
$NWB = " &nbsp; <a href=\"javascript:openNewWindow('/vicidial/admin.php?ADD=99999";
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
@@ -816,6 +818,10 @@ echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\
?>
<script language="JavaScript">
function openNewWindow(url)
{
window.open (url,"",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');
}
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
@@ -883,7 +889,7 @@ echo "Display as:<BR>";
echo "<select name='report_display_type'>";
if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
echo "<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>$NWB#agent_status_detail$NWE\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php
+9 -1
View File
@@ -1129,6 +1129,8 @@ if ($file_download > 0)
exit;
}
$NWB = " &nbsp; <a href=\"javascript:openNewWindow('/vicidial/admin.php?ADD=99999";
$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
############################################################################
##### BEGIN HTML form section
@@ -1154,6 +1156,11 @@ echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\
?>
<script language="JavaScript">
function openNewWindow(url)
{
window.open (url,"",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');
}
var o_cal = new tcal ({
// form name
'formname': 'vicidial_report',
@@ -1180,6 +1187,7 @@ o_cal.a_tpl.yearscroll = false;
</script>
<?php
echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
if (eregi("--ALL--",$group_string))
@@ -1221,7 +1229,7 @@ echo "Display as:<BR>";
echo "<select name='report_display_type'>";
if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
echo "<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR><BR>";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>$NWB#agent_time_detail$NWE\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\n";
agc_2-X/trunk/www/vicidial/admin.php
+54 -1
View File
@@ -8939,7 +8939,7 @@ if ($SSallow_emails>0)
<B><FONT SIZE=3>Maximum System Stats Reports</FONT></B><BR><BR>
<A NAME="vicidial_max_stats">
<BR>
<B>These statistics are cached totals that are stored throughout each day in real-time through back-end processes. For inbound calls, the total calls per in-group are calculated for each call that enters the process that calculates. For the whole system counts, the totals are generated from log entries as well as other in-group and campaign totals. These totals may not add up due to the settings that you have in your system as well as when the call is hung up.
<B>These statistics are cached totals that are stored throughout each day in real-time through back-end processes. For inbound calls, the total calls per in-group are calculated for each call that enters the process that calculates. For the whole system counts, the totals are generated from log entries as well as other in-group and campaign totals. These totals may not add up due to the settings that you have in your system as well as when the call is hung up.</B>
<?php
@@ -8957,6 +8957,59 @@ if ($SSallow_emails>0)
?>
<BR><BR><BR><BR>
<B><FONT SIZE=3>Reports</FONT></B><BR><BR>
<A NAME="agent_time_detail">
<BR>
<B>Agent Time Detail -</B> In this report you can view how much time agents spent on what.<BR>
<U>TIME CLOCK</U> = Time the agent been logged in to the time clock.<BR>
<U>AGENT TIME</U> = Total time on the system (<U>WAIT</U> + <U>TALK</U> + <U>DISPO</U> + <U>PAUSE</U>).<BR>
<U>WAIT</U> = Time the agent waits for a call.<BR>
<U>TALK</U> = Time the agent talks to a customer or is in dead state (<U>DEAD</U> + <U>CUSTOMER</U>).<BR>
<U>DISPO</U> = Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).<BR>
<U>PAUSE</U> = Time the agent is in pause mode (<U>LOGIN</U> + <U>LAGGED</U> + ...).<BR>
<U>DEAD</U> = Time the agent is in a call where the customer has hung up.<BR>
<U>CUSTOMER</U> = Time the agent is in a live call with a customer.<BR>
- The next table is pause codes and their time.<BR>
<U>LOGIN</U> = The pause code when going from login directly to pause.<BR>
<U>LAGGED</U> = The time the agent had some network problem or similar.<BR>
<U>ANDIAL</U> = This pause code triggers if the agent been on dispo screen for longer than 1000 seconds.<BR>
and empty is undefined pause code. <BR>
<A NAME="agent_status_detail">
<BR>
<B>Agent Status Detail -</B> In this report you can view what and how many statuses has been selected by the agents.<BR>
<U>CALLS</U> = Total number of calls sent to the user.<BR>
<U>CIcalls</U> = Total number of call where there was a Human Answer which is set under "Admin" -> "System Statuses".<BR>
<U>DNC/CI%</U> = How much in percent DNC (Do Not Call) per Human Answers.<BR>
And the rest is just System Statuses that the agent picked and how many, to find out what they means then head over to "Admin" -> "System Statuses".<BR>
<A NAME="agent_performance_detail">
<BR>
<B>Agent Performance Detail -</B> This is a combination of Agent Time Detail and Agent Status Detail.<BR>
(Statistics related to handling of calls only)<BR>
<U>CALLS</U> = Total number of calls sent to the user.<BR>
<U>TIME</U> = Total time of these (<U>PAUSE</U> + <U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).<BR>
<U>PAUSE</U> = Amount of time being paused in related to call handling.<BR>
<U>AVG</U> means Average so everything -AVG is for example amount of PAUSE-time divided by total number of calls: (<U>PAUSE</U> / <U>CALLS</U> = <U>PAUSAVG</U>)<BR>
<U>WAIT</U> = Time the agent waits for a call.<BR>
<U>TALK</U> = Time the agent talks to a customer or is in dead state (<U>DEAD</U> + <U>CUSTOMER</U>).<BR>
<U>DISPO</U> = Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).<BR>
<U>DEAD</U> = Time the agent is in a call where the customer has hung up.<BR>
<U>CUSTOMER</U> = Time the agent is in a live call with a customer.<BR>
And the rest is just System Statuses that the agent picked and how many, to find out what they means then head over to "Admin" -> "System Statuses".<BR>
- Next table is Pause Codes.<BR>
<U>TOTAL</U> = Total time on the system (<U>WAIT</U> + <U>TALK</U> + <U>DISPO</U> + <U>PAUSE</U>).<BR>
<U>NONPAUSE</U> = Everything except pause (<U>WAIT</U> + <U>TALK</U> + <U>DISPO</U>).<BR>
<U>PAUSE</U> = Only Pause.<BR>
- The last table is pause codes and their time (like "Agent Time Detail").<BR>
<U>LOGIN</U> = The pause code when going from login directly to pause.<BR>
<U>LAGGED</U> = The time the agent had some network problem or similar.<BR>
<U>ANDIAL</U> = This pause code triggers if the agent been on dispo screen for longer than 1000 seconds.<BR>
and empty is undefined pause code. <BR>
<BR><BR><BR><BR><BR><BR><BR><BR>
<BR><BR><BR><BR><BR><BR><BR><BR>