Added agent park/hold time stats to Agent Time Detail report
git-svn-id: svn://192.168.202.10@1969 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -25,6 +25,7 @@
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# 120224-0910 - Added HTML display option with bar graphs
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# 121130-0957 - Fix for user group permissions issue #588
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# 130414-0137 - Added report logging
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# 220414-2111 - Added counts on parked(hold) calls
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#
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$startMS = microtime();
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@@ -49,6 +50,8 @@ if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["show_parks"])) {$show_parks=$_GET["show_parks"];}
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elseif (isset($_POST["show_parks"])) {$show_parks=$_POST["show_parks"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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@@ -252,10 +255,11 @@ while($i < $group_ct)
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$i++;
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}
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if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
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{$group_SQL = "";}
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{$group_SQL = ""; $park_log_SQL = "";}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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$park_log_SQL = "and channel_group in ($group_SQL)";
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$group_SQL = "and campaign_id IN($group_SQL)";
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}
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@@ -417,8 +421,12 @@ else
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$max_pause=1;
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$max_dead=1;
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$max_customer=1;
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$GRAPH="<a name='timegraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
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$GRAPH2="<tr><th class='column_header grey_graph_cell' id='timegraph1'><a href='#' onClick=\"DrawGraph('CALLS', '1'); return false;\">CALLS</a></th><th class='column_header grey_graph_cell' id='timegraph2'><a href='#' onClick=\"DrawGraph('TIMECLOCK', '2'); return false;\">TIME CLOCK</a></th><th class='column_header grey_graph_cell' id='timegraph3'><a href='#' onClick=\"DrawGraph('AGENTTIME', '3'); return false;\">AGENT TIME</a></th><th class='column_header grey_graph_cell' id='timegraph4'><a href='#' onClick=\"DrawGraph('WAIT', '4'); return false;\">WAIT</a></th><th class='column_header grey_graph_cell' id='timegraph14'><a href='#' onClick=\"DrawGraph('WAITPCT', '14'); return false;\">WAIT %</a></th><th class='column_header grey_graph_cell' id='timegraph5'><a href='#' onClick=\"DrawGraph('TALK', '5'); return false;\">TALK</a></th><th class='column_header grey_graph_cell' id='timegraph10'><a href='#' onClick=\"DrawGraph('TALKPCT', '10'); return false;\">TALKTIME%</a></th><th class='column_header grey_graph_cell' id='timegraph6'><a href='#' onClick=\"DrawGraph('DISPO', '6'); return false;\">DISPO</a></th><th class='column_header grey_graph_cell' id='timegraph11'><a href='#' onClick=\"DrawGraph('DISPOPCT', '11'); return false;\">DISPOTIME%</a></th><th class='column_header grey_graph_cell' id='timegraph7'><a href='#' onClick=\"DrawGraph('PAUSE', '7'); return false;\">PAUSE</a></th><th class='column_header grey_graph_cell' id='timegraph12'><a href='#' onClick=\"DrawGraph('PAUSEPCT', '12'); return false;\">PAUSETIME%</a></th><th class='column_header grey_graph_cell' id='timegraph8'><a href='#' onClick=\"DrawGraph('DEAD', '8'); return false;\">DEAD</a></th><th class='column_header grey_graph_cell' id='timegraph13'><a href='#' onClick=\"DrawGraph('DEADPCT', '13'); return false;\">DEADTIME%</a></th><th class='column_header grey_graph_cell' id='timegraph9'><a href='#' onClick=\"DrawGraph('CUSTOMER', '9'); return false;\">CUSTOMER</a></th>";
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$GRAPH="<a name='timegraph'/><table border='0' cellpadding='0' cellspacing='2' width='1000'>";
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$GRAPH2="<tr><th class='column_header grey_graph_cell' id='timegraph1'><a href='#' onClick=\"DrawGraph('CALLS', '1'); return false;\">CALLS</a></th><th class='column_header grey_graph_cell' id='timegraph2'><a href='#' onClick=\"DrawGraph('TIMECLOCK', '2'); return false;\">TIME CLOCK</a></th><th class='column_header grey_graph_cell' id='timegraph3'><a href='#' onClick=\"DrawGraph('AGENTTIME', '3'); return false;\">AGENT TIME</a></th>";
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if ($show_parks) {
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$GRAPH2.="<th class='column_header grey_graph_cell' id='timegraph15'><a href='#' onClick=\"DrawGraph('PARKS', '15'); return false;\">PARKS</a></th><th class='column_header grey_graph_cell' id='timegraph16'><a href='#' onClick=\"DrawGraph('PARKTIME', '16'); return false;\">PARKTIME</a></th><th class='column_header grey_graph_cell' id='timegraph17'><a href='#' onClick=\"DrawGraph('AVGPARK', '17'); return false;\">AVGPARK</a></th><th class='column_header grey_graph_cell' id='timegraph18'><a href='#' onClick=\"DrawGraph('PARKSCALL', '18'); return false;\">PARKS/CALL</a></th>";
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}
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$GRAPH2.="<th class='column_header grey_graph_cell' id='timegraph4'><a href='#' onClick=\"DrawGraph('WAIT', '4'); return false;\">WAIT</a></th><th class='column_header grey_graph_cell' id='timegraph14'><a href='#' onClick=\"DrawGraph('WAITPCT', '14'); return false;\">WAIT %</a></th><th class='column_header grey_graph_cell' id='timegraph5'><a href='#' onClick=\"DrawGraph('TALK', '5'); return false;\">TALK</a></th><th class='column_header grey_graph_cell' id='timegraph10'><a href='#' onClick=\"DrawGraph('TALKPCT', '10'); return false;\">TALKTIME%</a></th><th class='column_header grey_graph_cell' id='timegraph6'><a href='#' onClick=\"DrawGraph('DISPO', '6'); return false;\">DISPO</a></th><th class='column_header grey_graph_cell' id='timegraph11'><a href='#' onClick=\"DrawGraph('DISPOPCT', '11'); return false;\">DISPOTIME%</a></th><th class='column_header grey_graph_cell' id='timegraph7'><a href='#' onClick=\"DrawGraph('PAUSE', '7'); return false;\">PAUSE</a></th><th class='column_header grey_graph_cell' id='timegraph12'><a href='#' onClick=\"DrawGraph('PAUSEPCT', '12'); return false;\">PAUSETIME%</a></th><th class='column_header grey_graph_cell' id='timegraph8'><a href='#' onClick=\"DrawGraph('DEAD', '8'); return false;\">DEAD</a></th><th class='column_header grey_graph_cell' id='timegraph13'><a href='#' onClick=\"DrawGraph('DEADPCT', '13'); return false;\">DEADTIME%</a></th><th class='column_header grey_graph_cell' id='timegraph9'><a href='#' onClick=\"DrawGraph('CUSTOMER', '9'); return false;\">CUSTOMER</a></th>";
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$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>AGENT TIME BREAKDOWN</caption><tr><th class='thgraph' scope='col'>STATUS</th>";
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$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>CALLS </th></tr>";
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$TIMECLOCK_graph=$graph_header."<th class='thgraph' scope='col'>TIME CLOCK</th></tr>";
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@@ -434,6 +442,10 @@ else
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$DEAD_graph=$graph_header."<th class='thgraph' scope='col'>DEAD</th></tr>";
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$DEADPCT_graph=$graph_header."<th class='thgraph' scope='col'>DEAD TIME %</th></tr>";
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$CUSTOMER_graph=$graph_header."<th class='thgraph' scope='col'>CUSTOMER</th></tr>";
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$PARKS_graph=$graph_header."<th class='thgraph' scope='col'>PARKS</th></tr>";
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$PARKTIME_graph=$graph_header."<th class='thgraph' scope='col'>PARKTIME</th></tr>";
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$AVGPARK_graph=$graph_header."<th class='thgraph' scope='col'>AVGPARK</th></tr>";
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$PARKSCALL_graph=$graph_header."<th class='thgraph' scope='col'>PARKSCALL</th></tr>";
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while ($i < $users_to_print)
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{
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@@ -473,9 +485,27 @@ else
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$PCusersARY=$MT;
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$PCuser_namesARY=$MT;
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$user_count=0;
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if ($show_parks) {
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$park_HEADER=" PARKS | PARK TIME | AVG PARK | PARKS/CALL |";
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$park_HEADER_DIV="+----------+------------+------------+------------";
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$park_HEADER_CSV=",PARKS,PARK TIME,AVG PARK,PARKS/CALL";
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}
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# Displays park info - need to run regardless so HTML view will populate
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$park_array=array();
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$park_stmt="select user, count(*), sum(parked_sec) From park_log where parked_time <= '$query_date_END' and parked_time >= '$query_date_BEGIN' $park_log_SQL";
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if ($DB) {$ASCII_text.= "$park_stmt\n";}
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$park_rslt=mysql_query($park_stmt, $link);
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while ($park_row=mysql_fetch_row($park_rslt)) {
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$park_array[$park_row[0]][0]=$park_row[1];
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$park_array[$park_row[0]][1]=$park_row[2];
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}
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$stmt="select $userSQL,sum(pause_sec),sub_status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 65000 $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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if ($DB) {$ASCII_text.= "$stmt\n";}
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$subs_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $subs_to_print)
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@@ -513,7 +543,7 @@ else
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##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
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$stmt="select $userSQL,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status,dead_sec from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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if ($DB) {$ASCII_text.= "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$i=0;
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$j=0;
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@@ -600,15 +630,15 @@ else
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if ($file_download < 1)
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{
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$ASCII_text.="AGENT TIME BREAKDOWN:\n";
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$ASCII_text.="+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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$ASCII_text.="| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> | WAIT | WAIT % | TALK | TALK TIME %| DISPO | DISPOTIME %| PAUSE | PAUSETIME %| DEAD | DEAD TIME %| CUSTOMER | |$sub_statusesHTML\n";
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$ASCII_text.="+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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$ASCII_text.="| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> |$park_HEADER WAIT | WAIT % | TALK | TALK TIME %| DISPO | DISPOTIME %| PAUSE | PAUSETIME %| DEAD | DEAD TIME %| CUSTOMER | |$sub_statusesHTML\n";
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$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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}
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else
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{
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$file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,WAIT %,TALK,TALK TIME %,DISPO,DISPO TIME %,PAUSE,PAUSE TIME %,DEAD,DEAD TIME %,CUSTOMER$sub_statusesFILE\n";
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$file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME$park_HEADER_CSV,WAIT,WAIT %,TALK,TALK TIME %,DISPO,DISPO TIME %,PAUSE,PAUSE TIME %,DEAD,DEAD TIME %,CUSTOMER$sub_statusesFILE\n";
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}
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##### END print the output to screen or put into file output variable
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@@ -803,6 +833,7 @@ else
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}
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### END loop through each status ###
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$Swaitpct[$m]= sprintf("%9s", $Swaitpct[$m])."%";
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$Stalkpct[$m]= sprintf("%9s", $Stalkpct[$m])."%";
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$Sdispopct[$m]= sprintf("%9s", $Sdispopct[$m])."%";
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@@ -817,6 +848,37 @@ else
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$Scalls[$m]= sprintf("%8s", $Scalls[$m]);
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$Stime[$m]= sprintf("%10s", $Stime[$m]);
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# PARK INFO
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if ($show_parks) {
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$user_holds=$park_array[$Suser[$m]][0]+0;
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$total_hold_time=$park_array[$Suser[$m]][1]+0;
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$TOTuser_holds+=$park_array[$Suser[$m]][0];
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$TOTtotal_hold_time+=$park_array[$Suser[$m]][1];
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$avg_hold_time=round($total_hold_time/$user_holds);
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$user_hpc=sprintf("%.2f", ($user_holds/$Scalls[$m]));
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$total_hold_time=sec_convert($total_hold_time,$TIME_agenttimedetail);
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$avg_hold_time=sec_convert($avg_hold_time,$TIME_agenttimedetail);
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$user_holds= sprintf("%8s", $user_holds);
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$total_hold_time= sprintf("%10s", $total_hold_time);
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$avg_hold_time= sprintf("%10s", $avg_hold_time);
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$user_hpc= sprintf("%10s", $user_hpc);
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$park_AGENT_INFO=" $user_holds | $total_hold_time | $avg_hold_time | $user_hpc |";
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$park_AGENT_INFO_CSV="$user_holds,$total_hold_time,$avg_hold_time,$user_hpc,";
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}
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if (trim($user_holds)>$max_user_holds) {$max_user_holds=trim($user_holds);}
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if (trim($park_array[$Suser[$m]][1]+0)>$max_total_hold_time) {$max_total_hold_time=trim($park_array[$Suser[$m]][1]+0);}
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if (trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds))>$max_avg_hold_time) {$max_avg_hold_time=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));}
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if (trim($user_hpc)>$max_user_hpc) {$max_user_hpc=trim($user_hpc);}
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$graph_stats[$m][15]=trim($user_holds);
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$graph_stats[$m][16]=trim($park_array[$Suser[$m]][1]+0);
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$graph_stats[$m][17]=trim(round(($park_array[$Suser[$m]][1]+0)/$user_holds));
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$graph_stats[$m][18]=trim($user_hpc);
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if ($non_latin < 1)
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{
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$Sname[$m]= sprintf("%-15s", $Sname[$m]);
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@@ -835,7 +897,7 @@ else
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if ($file_download < 1)
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{
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$Toutput = "| $Sname[$m] | <a href=\"./user_stats.php?user=$RAWuser\">$Suser[$m]</a> | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] | $Swait[$m] | $Swaitpct[$m] | $Stalk[$m] | $Stalkpct[$m] | $Sdispo[$m] | $Sdispopct[$m] | $Spause[$m] | $Spausepct[$m] | $Sdead[$m] | $Sdeadpct[$m] | $Scustomer[$m] | |$SstatusesHTML\n";
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$Toutput = "| $Sname[$m] | <a href=\"./user_stats.php?user=$RAWuser\">$Suser[$m]</a> | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] |$park_AGENT_INFO $Swait[$m] | $Swaitpct[$m] | $Stalk[$m] | $Stalkpct[$m] | $Sdispo[$m] | $Sdispopct[$m] | $Spause[$m] | $Spausepct[$m] | $Sdead[$m] | $Sdeadpct[$m] | $Scustomer[$m] | |$SstatusesHTML\n";
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$graph_stats[$m][0]=trim("$Suser[$m] - $Sname[$m]");
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#CALLS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | | LOGIN | TRAIN | TOILET | PRECAL | BREAK | | LUNCH | LAGGED
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}
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@@ -853,7 +915,12 @@ else
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if (strlen($RAWdead)<1) {$RAWdead='0';}
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if (strlen($RAWdeadpct)<0) {$RAWdeadpct='0.0%';}
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if (strlen($RAWcustomer)<1) {$RAWcustomer='0';}
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$fileToutput = "$RAWname,$RAWuser,$RAWcalls,$RAWtimeTC,$RAWtime,$RAWwait,$RAWwaitpct %,$RAWtalk,$RAWtalkpct %,$RAWdispo,$RAWdispopct %,$RAWpause,$RAWpausepct %,$RAWdead,$RAWdeadpct %,$RAWcustomer$SstatusesFILE\n";
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$user_holds=trim($user_holds);
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$total_hold_time=trim($total_hold_time);
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$avg_hold_time=trim($avg_hold_time);
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$user_hpc=trim($user_hpc);
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$fileToutput = "$RAWname,$RAWuser,$RAWcalls,$RAWtimeTC,$RAWtime,$park_AGENT_INFO_CSV$RAWwait,$RAWwaitpct %,$RAWtalk,$RAWtalkpct %,$RAWdispo,$RAWdispopct %,$RAWpause,$RAWpausepct %,$RAWdead,$RAWdeadpct %,$RAWcustomer$SstatusesFILE\n";
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}
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$TOPsorted_output[$m] = $Toutput;
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@@ -998,6 +1065,19 @@ else
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$TOTALtime = sec_convert($TOTALtime,$TIME_agenttimedetail);
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$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);
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if ($show_parks) {
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$TOTavg_hold_time=round($TOTtotal_hold_time/$TOTuser_holds);
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$TOTuser_hpc=sprintf("%.2f", ($TOTuser_holds/$TOTcalls));
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$TOTtotal_hold_time=sec_convert($TOTtotal_hold_time,$TIME_agenttimedetail);
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$TOTavg_hold_time=sec_convert($TOTavg_hold_time,$TIME_agenttimedetail);
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$hTOTuser_holds= sprintf("%8s", $TOTuser_holds);
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$hTOTtotal_hold_time= sprintf("%10s", $TOTtotal_hold_time);
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$hTOTavg_hold_time= sprintf("%10s", $TOTavg_hold_time);
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$hTOTuser_hpc= sprintf("%10s", $TOTuser_hpc);
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$park_TOTALS=" $hTOTuser_holds | $hTOTtotal_hold_time | $hTOTavg_hold_time | $hTOTuser_hpc |";
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$park_TOTALS_CSV="$TOTuser_holds,$TOTtotal_hold_time,$TOTavg_hold_time,$TOTuser_hpc,";
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}
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$hTOTwaitpct = sprintf("%10s", $TOTwaitpct)."%";
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$hTOTtalkpct = sprintf("%10s", $TOTtalkpct)."%";
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$hTOTdispopct = sprintf("%10s", $TOTdispopct)."%";
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@@ -1018,9 +1098,9 @@ else
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if ($file_download < 1)
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{
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$ASCII_text.="+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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$ASCII_text.="| TOTALS AGENTS:$hTOT_AGENTS | $hTOTcalls |$hTOTtimeTC |$hTOTALtime |$hTOTwait |$hTOTwaitpct |$hTOTtalk |$hTOTtalkpct |$hTOTdispo |$hTOTdispopct |$hTOTpause |$hTOTpausepct |$hTOTdead |$hTOTdeadpct |$hTOTcustomer | |$SUMstatusesHTML\n";
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$ASCII_text.="+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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$ASCII_text.="| TOTALS AGENTS:$hTOT_AGENTS | $hTOTcalls |$hTOTtimeTC |$hTOTALtime |$park_TOTALS$hTOTwait |$hTOTwaitpct |$hTOTtalk |$hTOTtalkpct |$hTOTdispo |$hTOTdispopct |$hTOTpause |$hTOTpausepct |$hTOTdead |$hTOTdeadpct |$hTOTcustomer | |$SUMstatusesHTML\n";
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$ASCII_text.="+-----------------+----------+----------+------------+------------$park_HEADER_DIV+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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if ($AUTOLOGOUTflag > 0)
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{echo " * denotes AUTOLOGOUT from timeclock\n";}
|
||||
$ASCII_text.="\n\n</PRE>";
|
||||
@@ -1034,20 +1114,24 @@ else
|
||||
|
||||
for ($d=0; $d<count($graph_stats); $d++) {
|
||||
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
||||
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][1]/$max_calls)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
||||
$TIMECLOCK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][2]/$max_timeclock)."' height='16' />".sec_convert($graph_stats[$d][2], 'HF')."</td></tr>";
|
||||
$AGENTTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][3]/$max_agenttime)."' height='16' />".sec_convert($graph_stats[$d][3], 'HF')."</td></tr>";
|
||||
$WAIT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][4]/$max_wait)."' height='16' />".sec_convert($graph_stats[$d][4], 'HF')."</td></tr>";
|
||||
$TALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][5]/$max_talk)."' height='16' />".sec_convert($graph_stats[$d][5], 'HF')."</td></tr>";
|
||||
$DISPO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][6]/$max_dispo)."' height='16' />".sec_convert($graph_stats[$d][6], 'HF')."</td></tr>";
|
||||
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][7]/$max_pause)."' height='16' />".sec_convert($graph_stats[$d][7], 'HF')."</td></tr>";
|
||||
$DEAD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][8]/$max_dead)."' height='16' />".sec_convert($graph_stats[$d][8], 'HF')."</td></tr>";
|
||||
$CUSTOMER_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][9]/$max_customer)."' height='16' />".sec_convert($graph_stats[$d][9], 'HF')."</td></tr>";
|
||||
$TALKPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][10]/$max_talkpct)."' height='16' />".$graph_stats[$d][10]." %</td></tr>";
|
||||
$DISPOPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][11]/$max_dispopct)."' height='16' />".$graph_stats[$d][11]." %</td></tr>";
|
||||
$PAUSEPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][12]/$max_pausepct)."' height='16' />".$graph_stats[$d][12]." %</td></tr>";
|
||||
$DEADPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][13]/$max_deadpct)."' height='16' />".$graph_stats[$d][13]." %</td></tr>";
|
||||
$WAITPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][14]/$max_waitpct)."' height='16' />".$graph_stats[$d][14]." %</td></tr>";
|
||||
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][1]/$max_calls)."' height='16' />".$graph_stats[$d][1]."</td></tr>";
|
||||
$TIMECLOCK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][2]/$max_timeclock)."' height='16' />".sec_convert($graph_stats[$d][2], 'HF')."</td></tr>";
|
||||
$AGENTTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][3]/$max_agenttime)."' height='16' />".sec_convert($graph_stats[$d][3], 'HF')."</td></tr>";
|
||||
$WAIT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][4]/$max_wait)."' height='16' />".sec_convert($graph_stats[$d][4], 'HF')."</td></tr>";
|
||||
$TALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][5]/$max_talk)."' height='16' />".sec_convert($graph_stats[$d][5], 'HF')."</td></tr>";
|
||||
$DISPO_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][6]/$max_dispo)."' height='16' />".sec_convert($graph_stats[$d][6], 'HF')."</td></tr>";
|
||||
$PAUSE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][7]/$max_pause)."' height='16' />".sec_convert($graph_stats[$d][7], 'HF')."</td></tr>";
|
||||
$DEAD_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][8]/$max_dead)."' height='16' />".sec_convert($graph_stats[$d][8], 'HF')."</td></tr>";
|
||||
$CUSTOMER_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][9]/$max_customer)."' height='16' />".sec_convert($graph_stats[$d][9], 'HF')."</td></tr>";
|
||||
$TALKPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][10]/$max_talkpct)."' height='16' />".$graph_stats[$d][10]." %</td></tr>";
|
||||
$DISPOPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][11]/$max_dispopct)."' height='16' />".$graph_stats[$d][11]." %</td></tr>";
|
||||
$PAUSEPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][12]/$max_pausepct)."' height='16' />".$graph_stats[$d][12]." %</td></tr>";
|
||||
$DEADPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][13]/$max_deadpct)."' height='16' />".$graph_stats[$d][13]." %</td></tr>";
|
||||
$WAITPCT_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][14]/$max_waitpct)."' height='16' />".$graph_stats[$d][14]." %</td></tr>";
|
||||
$PARKS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][15]/$max_user_holds)."' height='16' />".$graph_stats[$d][15]."</td></tr>";
|
||||
$PARKTIME_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][16]/$max_total_hold_time)."' height='16' />".sec_convert($graph_stats[$d][16],'HF')."</td></tr>";
|
||||
$AVGPARK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][17]/$max_avg_hold_time)."' height='17' />".sec_convert($graph_stats[$d][17],'HF')."</td></tr>";
|
||||
$PARKSCALL_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats[$d][18]/$max_user_hpc)."' height='16' />".$graph_stats[$d][18]."</td></tr>";
|
||||
|
||||
for ($e=0; $e<count($sub_statusesARY); $e++) {
|
||||
$Sstatus=$sub_statusesARY[$e];
|
||||
@@ -1055,7 +1139,7 @@ else
|
||||
$max_varname="max_".$Sstatus;
|
||||
#$max.= "<!-- $max_varname => ".$$max_varname." //-->\n";
|
||||
|
||||
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats_sub[$d][$e]/$$max_varname)."' height='16' />".sec_convert($graph_stats_sub[$d][$e], 'HF')."</td></tr>";
|
||||
$$varname.=" <tr><td class='chart_td$class'>".$graph_stats[$d][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(1000*$graph_stats_sub[$d][$e]/$$max_varname)."' height='16' />".sec_convert($graph_stats_sub[$d][$e], 'HF')."</td></tr>";
|
||||
}
|
||||
}
|
||||
$CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTcalls)."</th></tr></table>";
|
||||
@@ -1072,6 +1156,11 @@ else
|
||||
$DISPOPCT_graph.="<tr><th class='thgraph' scope='col'>AVERAGE:</th><th class='thgraph' scope='col'>".trim($hTOTdispopct)."</th></tr></table>";
|
||||
$PAUSEPCT_graph.="<tr><th class='thgraph' scope='col'>AVERAGE:</th><th class='thgraph' scope='col'>".trim($hTOTpausepct)."</th></tr></table>";
|
||||
$DEADPCT_graph.="<tr><th class='thgraph' scope='col'>AVERAGE:</th><th class='thgraph' scope='col'>".trim($hTOTdeadpct)."</th></tr></table>";
|
||||
$PARKS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTuser_holds)."</th></tr></table>";
|
||||
$PARKTIME_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTtotal_hold_time)."</th></tr></table>";
|
||||
$AVGPARK_graph.="<tr><th class='thgraph' scope='col'>AVERAGE:</th><th class='thgraph' scope='col'>".trim($hTOTavg_hold_time)."</th></tr></table>";
|
||||
$PARKSCALL_graph.="<tr><th class='thgraph' scope='col'>AVERAGE:</th><th class='thgraph' scope='col'>".trim($hTOTuser_hpc)."</th></tr></table>";
|
||||
|
||||
for ($e=0; $e<count($sub_statusesARY); $e++) {
|
||||
$Sstatus=$sub_statusesARY[$e];
|
||||
$total_var=$Sstatus."_total";
|
||||
@@ -1095,6 +1184,10 @@ else
|
||||
$JS_text.=" var DISPOPCT_graph=\"$DISPOPCT_graph\";\n";
|
||||
$JS_text.=" var PAUSEPCT_graph=\"$PAUSEPCT_graph\";\n";
|
||||
$JS_text.=" var DEADPCT_graph=\"$DEADPCT_graph\";\n";
|
||||
$JS_text.=" var PARKS_graph=\"$PARKS_graph\";\n";
|
||||
$JS_text.=" var PARKTIME_graph=\"$PARKTIME_graph\";\n";
|
||||
$JS_text.=" var AVGPARK_graph=\"$AVGPARK_graph\";\n";
|
||||
$JS_text.=" var PARKSCALL_graph=\"$PARKSCALL_graph\";\n";
|
||||
|
||||
for ($e=0; $e<count($sub_statusesARY); $e++) {
|
||||
$Sstatus=$sub_statusesARY[$e];
|
||||
@@ -1113,13 +1206,13 @@ else
|
||||
$JS_text.=" document.getElementById('agent_time_detail_graph').innerHTML=graph_to_display;\n";
|
||||
$JS_text.="}\n";
|
||||
|
||||
$GRAPH3="<tr><td colspan='".(14+$sub_status_count)."' class='graph_span_cell'><span id='agent_time_detail_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
||||
$GRAPH3="<tr><td colspan='".(18+$sub_status_count)."' class='graph_span_cell'><span id='agent_time_detail_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
||||
|
||||
# echo $GRAPH.$GRAPH2.$GRAPH3.$max;
|
||||
}
|
||||
else
|
||||
{
|
||||
$file_output .= "TOTALS,$TOT_AGENTS,$TOTcalls,$TOTtimeTC,$TOTALtime,$TOTwait,$TOTwaitpct %,$TOTtalk,$TOTtalkpct %,$TOTdispo,$TOTpause,$TOTdead,$TOTcustomer$SUMstatusesFILE\n";
|
||||
$file_output .= "TOTALS,$TOT_AGENTS,$TOTcalls,$TOTtimeTC,$TOTALtime,$park_TOTALS_CSV$TOTwait,$TOTwaitpct %,$TOTtalk,$TOTtalkpct %,$TOTdispo,$TOTpause,$TOTdead,$TOTcustomer$SUMstatusesFILE\n";
|
||||
}
|
||||
}
|
||||
|
||||
@@ -1266,7 +1359,8 @@ echo "<option value=\"\">--</option>\n";
|
||||
echo "<option value=\"AM\">AM</option>\n";
|
||||
echo "<option value=\"PM\">PM</option>\n";
|
||||
echo "<option value=\"ALL\">ALL</option>\n";
|
||||
echo "</SELECT><BR><BR>\n";
|
||||
echo "</SELECT><BR>\n";
|
||||
echo "<input type='checkbox' name='show_parks' value='checked' $show_parks>Show parks-holds<BR>";
|
||||
echo "Display as:<BR>";
|
||||
echo "<select name='report_display_type'>";
|
||||
if ($report_display_type) {echo "<option value='$report_display_type' selected>$report_display_type</option>";}
|
||||
|
||||
Reference in New Issue
Block a user