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changed agent manual alt phone dialing to use a new vicidial_agent_lgo record for each call, status set to ALTNUM for all but the last calls and pause code(sub_status) set to ANDIAL for all but the first entry.

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git-svn-id: svn://192.168.202.10@1397 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-04-02 16:46:11 +00:00
parent 798a8735a2
commit 3d9e8770d3
14 changed files with 359 additions and 182 deletions
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agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php
+115 -32
View File
@@ -1914,27 +1914,48 @@ if ($ACTION == 'manDiaLnextCaLL')
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);}
#### update vicidial_agent_log if not MANUAL dial_method
if ($dial_method != 'MANUAL')
{
$pause_sec=0;
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
if ($DB) {echo "$stmt\n";}
# #### update vicidial_agent_log if not MANUAL dial_method
# if ($dial_method != 'MANUAL')
# {
# $pause_sec=0;
# $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
# if ($DB) {echo "$stmt\n";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);}
# $VDpr_ct = mysql_num_rows($rslt);
# if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
# {
# $row=mysql_fetch_row($rslt);
# $agent_log_id = $row[5];
# $pause_sec = (($StarTtime - $row[0]) + $row[1]);
#
# $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);}
# }
# }
$val_pause_epoch=0;
$val_pause_sec=0;
$stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00301',$user,$server_ip,$session_name,$one_mysql_log);}
$VDpr_ct = mysql_num_rows($rslt);
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$vald_ct = mysql_num_rows($rslt);
if ($vald_ct > 0)
{
$row=mysql_fetch_row($rslt);
$agent_log_id = $row[5];
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
$val_pause_epoch = $row[0];
$val_pause_sec = ($StarTtime - $val_pause_epoch);
}
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
$stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($agent_dialed_number > 0)
{
@@ -2343,27 +2364,91 @@ if ($ACTION == 'manDiaLonly')
echo "$MqueryCID\n";
#### update vicidial_agent_log if not MANUAL dial_method
if ($dial_method != 'MANUAL')
{
$pause_sec=0;
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
if ($DB) {echo "$stmt\n";}
# #### update vicidial_agent_log if not MANUAL dial_method
# if ($dial_method != 'MANUAL')
# {
# $pause_sec=0;
# $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
# if ($DB) {echo "$stmt\n";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);}
# $VDpr_ct = mysql_num_rows($rslt);
# if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
# {
# $row=mysql_fetch_row($rslt);
# $agent_log_id = $row[5];
# $pause_sec = (($StarTtime - $row[0]) + $row[1]);
#
# $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);}
# }
# }
$val_pause_epoch=0;
$val_pause_sec=0;
$val_dispo_epoch=0;
$val_dispo_sec=0;
$val_wait_epoch=0;
$val_wait_sec=0;
$stmt = "SELECT dispo_epoch,wait_epoch,pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);}
$VDpr_ct = mysql_num_rows($rslt);
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$vald_ct = mysql_num_rows($rslt);
if ($vald_ct > 0)
{
$row=mysql_fetch_row($rslt);
$agent_log_id = $row[5];
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
$val_dispo_epoch = $row[0];
$val_wait_epoch = $row[1];
$val_pause_epoch = $row[2];
$val_dispo_sec = ($StarTtime - $val_dispo_epoch);
$val_wait_sec = ($StarTtime - $val_wait_epoch);
$val_pause_sec = ($StarTtime - $val_pause_epoch);
}
if ($val_dispo_epoch > 1000)
{
$stmt="UPDATE vicidial_agent_log set status='ALTNUM',dispo_sec='$val_dispo_sec' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$user_group='';
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$ug_record_ct = mysql_num_rows($rslt);
if ($ug_record_ct > 0)
{
$row=mysql_fetch_row($rslt);
$user_group = trim("$row[0]");
}
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','ANDIAL');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
$agent_log_id = mysql_insert_id($link);
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAaffected_rows_update = mysql_affected_rows($link);
}
else
{
$stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
echo "$agent_log_id\n";
if ($agent_dialed_number > 0)
{
@@ -2381,8 +2466,7 @@ if ($ACTION == 'manDiaLonly')
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
@@ -2391,7 +2475,6 @@ if ($ACTION == 'manDiaLonly')
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php
+8 -5
View File
@@ -5929,6 +5929,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var MDOnextResponse_array=MDOnextResponse.split("\n");
MDnextCID = MDOnextResponse_array[0];
agent_log_id = MDOnextResponse_array[1];
if (MDnextCID == " CALL NOT PLACED")
{
alert("call was not placed, there was an error:\n" + MDOnextResponse);
@@ -8680,6 +8681,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
alert("STILL A LIVE CALL! Hang it up then you can log out.\n" + VD_live_customer_call);
}
else
{
if (alt_dial_status_display==1)
{
alert("You are in ALT dial mode, you must finish the lead before logging out.\n" + reselect_alt_dial);
}
else
{
var xmlhttp=false;
@@ -8716,22 +8723,18 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
delete xmlhttp;
}
hideDiv('MainPanel');
showDiv('LogouTBox');
var logout_content='';
if (tempreason=='SHIFT')
{logout_content='Your Shift is over or has changed, you have been logged out of your session<BR><BR>';}
document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass + "\">CLICK HERE TO LOG IN AGAIN</a>\n";
logout_stop_timeouts = 1;
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
}
}
}
}
<?php
if ($useIE > 0)
agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php
+2 -2
View File
@@ -273,12 +273,12 @@ else
{
echo "LEAD STATS BREAKDOWN:\n";
echo "+------------+--------+--------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">DATE</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "| <a href=\"$LINKbase\">DATE</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "+------------+--------+--------+--------+$statusesHEAD\n";
}
else
{
$file_output .= "DATE,LEADS,CIcalls,DNC-CI%,$statusesFILE\n";
$file_output .= "DATE,CALLS,CIcalls,DNC-CI%,$statusesFILE\n";
}
### BEGIN loop through each user ###
agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php
+1 -1
View File
@@ -364,7 +364,7 @@ while ($i < $rows_to_print)
echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=TIME\">TIME</a> | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TIME\">TIME</a> | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php
+3 -3
View File
@@ -319,14 +319,14 @@ else
if ($file_download < 1)
{
echo "LEADS STATS BREAKDOWN:\n";
echo "CALLS STATS BREAKDOWN:\n";
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
}
else
{
$file_output .= "USER,ID,LEADS,CIcalls,DNC-CI%,$statusesFILE\n";
$file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n";
}
agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php
+2 -2
View File
@@ -421,12 +421,12 @@ else
{
echo "AGENT TIME BREAKDOWN:\n";
echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
echo "| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n";
echo "| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n";
echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
}
else
{
$file_output .= "USER,ID,LEADS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n";
$file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n";
}
##### END print the output to screen or put into file output variable
agc_2-X/trunk/docs/VICIDIAL_statuses.txt
+1
View File
@@ -53,3 +53,4 @@ TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent
AFTHRS - Inbound after hours drop, call received outside of in-group call time
NANQUE - Inbound no agent no queue drop, no agent logged in
RAXFER - Remote Agent API transfer
ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
+1
View File
@@ -98,6 +98,7 @@ Close Call Log||
YOU MUST BE PAUSED TO VIEW YOUR CALL LOG||
Close Info Box||
No calls on this day||
You are in ALT dial mode, you must finish the lead before logging out||
############################################################ MANAGER Manual
agc_2-X/trunk/www/agc/vdc_db_query.php
+116 -33
View File
@@ -1942,27 +1942,48 @@ if ($ACTION == 'manDiaLnextCaLL')
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);}
#### update vicidial_agent_log if not MANUAL dial_method
if ($dial_method != 'MANUAL')
{
$pause_sec=0;
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
if ($DB) {echo "$stmt\n";}
# #### update vicidial_agent_log if not MANUAL dial_method
# if ($dial_method != 'MANUAL')
# {
# $pause_sec=0;
# $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
# if ($DB) {echo "$stmt\n";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);}
# $VDpr_ct = mysql_num_rows($rslt);
# if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
# {
# $row=mysql_fetch_row($rslt);
# $agent_log_id = $row[5];
# $pause_sec = (($StarTtime - $row[0]) + $row[1]);
#
# $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);}
# }
# }
$val_pause_epoch=0;
$val_pause_sec=0;
$stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);}
$VDpr_ct = mysql_num_rows($rslt);
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$vald_ct = mysql_num_rows($rslt);
if ($vald_ct > 0)
{
$row=mysql_fetch_row($rslt);
$agent_log_id = $row[5];
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
$val_pause_epoch = $row[0];
$val_pause_sec = ($StarTtime - $val_pause_epoch);
}
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
$stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($agent_dialed_number > 0)
{
@@ -2389,27 +2410,91 @@ if ($ACTION == 'manDiaLonly')
echo "$MqueryCID\n";
#### update vicidial_agent_log if not MANUAL dial_method
if ($dial_method != 'MANUAL')
{
$pause_sec=0;
$stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
if ($DB) {echo "$stmt\n";}
# #### update vicidial_agent_log if not MANUAL dial_method
# if ($dial_method != 'MANUAL')
# {
# $pause_sec=0;
# $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;";
# if ($DB) {echo "$stmt\n";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);}
# $VDpr_ct = mysql_num_rows($rslt);
# if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
# {
# $row=mysql_fetch_row($rslt);
# $agent_log_id = $row[5];
# $pause_sec = (($StarTtime - $row[0]) + $row[1]);
#
# $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
# if ($format=='debug') {echo "\n<!-- $stmt -->";}
# $rslt=mysql_query($stmt, $link);
# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);}
# }
# }
$val_pause_epoch=0;
$val_pause_sec=0;
$val_dispo_epoch=0;
$val_dispo_sec=0;
$val_wait_epoch=0;
$val_wait_sec=0;
$stmt = "SELECT dispo_epoch,wait_epoch,pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);}
$VDpr_ct = mysql_num_rows($rslt);
if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) )
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$vald_ct = mysql_num_rows($rslt);
if ($vald_ct > 0)
{
$row=mysql_fetch_row($rslt);
$agent_log_id = $row[5];
$pause_sec = (($StarTtime - $row[0]) + $row[1]);
$stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
$val_dispo_epoch = $row[0];
$val_wait_epoch = $row[1];
$val_pause_epoch = $row[2];
$val_dispo_sec = ($StarTtime - $val_dispo_epoch);
$val_wait_sec = ($StarTtime - $val_wait_epoch);
$val_pause_sec = ($StarTtime - $val_pause_epoch);
}
if ($val_dispo_epoch > 1000)
{
$stmt="UPDATE vicidial_agent_log set status='ALTNUM',dispo_sec='$val_dispo_sec' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$user_group='';
$stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$ug_record_ct = mysql_num_rows($rslt);
if ($ug_record_ct > 0)
{
$row=mysql_fetch_row($rslt);
$user_group = trim("$row[0]");
}
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','ANDIAL');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($link);
$agent_log_id = mysql_insert_id($link);
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$VD_login,$server_ip,$session_name,$one_mysql_log);}
$VLAaffected_rows_update = mysql_affected_rows($link);
}
else
{
$stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
}
echo "$agent_log_id\n";
if ($agent_dialed_number > 0)
{
@@ -2427,8 +2512,7 @@ if ($ACTION == 'manDiaLonly')
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($qm_conf_ct > 0)
{
$row=mysql_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
@@ -2437,7 +2521,6 @@ if ($ACTION == 'manDiaLonly')
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
@@ -3693,7 +3776,7 @@ if ($stage == "end")
}
}
}
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
$stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime',uniqueid='$uniqueid' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00102',$user,$server_ip,$session_name,$one_mysql_log);}
agc_2-X/trunk/www/agc/vicidial.php
+8 -2
View File
@@ -6076,6 +6076,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var MDOnextResponse_array=MDOnextResponse.split("\n");
MDnextCID = MDOnextResponse_array[0];
agent_log_id = MDOnextResponse_array[1];
if (MDnextCID == " CALL NOT PLACED")
{
alert("call was not placed, there was an error:\n" + MDOnextResponse);
@@ -8826,6 +8827,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
alert("STILL A LIVE CALL! Hang it up then you can log out.\n" + VD_live_customer_call);
}
else
{
if (alt_dial_status_display==1)
{
alert("You are in ALT dial mode, you must finish the lead before logging out.\n" + reselect_alt_dial);
}
else
{
var xmlhttp=false;
@@ -8874,10 +8881,9 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
logout_stop_timeouts = 1;
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
}
}
}
}
<?php
if ($useIE > 0)
agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php
+2 -2
View File
@@ -273,12 +273,12 @@ else
{
echo "LEAD STATS BREAKDOWN:\n";
echo "+------------+--------+--------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">DATE</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "| <a href=\"$LINKbase\">DATE</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "+------------+--------+--------+--------+$statusesHEAD\n";
}
else
{
$file_output .= "DATE,LEADS,CIcalls,DNC-CI%,$statusesFILE\n";
$file_output .= "DATE,CALLS,CIcalls,DNC-CI%,$statusesFILE\n";
}
### BEGIN loop through each user ###
agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php
+1 -1
View File
@@ -364,7 +364,7 @@ while ($i < $rows_to_print)
echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=TIME\">TIME</a> | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TIME\">TIME</a> | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | CUSTOMER |CUSTAVG |$statusesHTML\n";
echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n";
agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php
+3 -3
View File
@@ -319,14 +319,14 @@ else
if ($file_download < 1)
{
echo "LEADS STATS BREAKDOWN:\n";
echo "CALLS STATS BREAKDOWN:\n";
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
}
else
{
$file_output .= "USER,ID,LEADS,CIcalls,DNC-CI%,$statusesFILE\n";
$file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n";
}
agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php
+2 -2
View File
@@ -421,12 +421,12 @@ else
{
echo "AGENT TIME BREAKDOWN:\n";
echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
echo "| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">LEADS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n";
echo "| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=LEADS\">CALLS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> | WAIT | TALK | DISPO | PAUSE | DEAD | CUSTOMER | |$sub_statusesHTML\n";
echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
}
else
{
$file_output .= "USER,ID,LEADS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n";
$file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD,CUSTOMER$sub_statusesFILE\n";
}
##### END print the output to screen or put into file output variable