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Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day.

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git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-05-13 04:08:35 +00:00
parent 1eb19ee022
commit 3df8e58aa1
8 changed files with 134 additions and 22 deletions
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agc_2-X/trunk/UPGRADE
+3
View File
@@ -311,6 +311,9 @@ OTHER CHANGES:
84. Rewrote HELP display in web admin screens to function as database-driven
javascript popup.
85. Added per-user options for maximum number of outbound manual dial hopper
calls per-hour and per-day.
agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl
+20 -2
View File
@@ -128,9 +128,10 @@
# 171221-1628 - Added rolling of vicidial_ingroup_hour_counts records
# 180204-0931 - Added rolling of vicidial_inbound_callback_queue records
# 180301-1257 - Added more teodDB logging
# 180512-2214 - Added reset of hopper_calls_today
#
$build = '180301-1257';
$build = '180512-2214';
$DB=0; # Debug flag
$teodDB=0; # flag to log Timeclock End of Day processes to log file
@@ -1165,7 +1166,7 @@ if ($timeclock_end_of_day_NOW > 0)
if ($DB) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";}
$sthA->finish();
$stmtA = "update vicidial_campaign_agents SET calls_today=0;";
$stmtA = "update vicidial_campaign_agents SET calls_today=0,hopper_calls_today=0,hopper_calls_hour=0;";
if($DBX){print STDERR "\n|$stmtA|\n";}
$affected_rows = $dbhA->do($stmtA);
if($DB){print STDERR "\n|$affected_rows vicidial_campaign_agents call counts reset|\n";}
@@ -4214,6 +4215,23 @@ if ($SSenable_drop_lists > 0)
################################################################################
##### BEGIN Reset per-hour hopper dial counts for users
################################################################################
if ( ($AST_VDadapt > 0) && ($reset_test =~ /00$/) )
{
$stmtA="UPDATE vicidial_campaign_agents set hopper_calls_hour='0';";
$affected_rows = $dbhA->do($stmtA);
if ($DB) {print "Reset per-hour hopper dial counts for users: $affected_rows\n";}
}
################################################################################
##### END Reset per-hour hopper dial counts for users
################################################################################
################################################################################
##### BEGIN reset lists, and expired lists to inactive check
################################################################################
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+6 -2
View File
@@ -666,7 +666,9 @@ modify_ip_lists ENUM('1','0') default '0',
ignore_ip_list ENUM('1','0') default '0',
ready_max_logout MEDIUMINT(7) default '-1',
export_gdpr_leads ENUM('0','1','2') default '0',
pause_code_approval ENUM('1','0') default '0'
pause_code_approval ENUM('1','0') default '0',
max_hopper_calls SMALLINT(5) UNSIGNED default '0',
max_hopper_calls_hour SMALLINT(5) UNSIGNED default '0'
) ENGINE=MyISAM;
CREATE UNIQUE INDEX user ON vicidial_users (user);
@@ -1883,6 +1885,8 @@ campaign_weight TINYINT(1) default '0',
calls_today SMALLINT(5) UNSIGNED default '0',
group_web_vars VARCHAR(255) default '',
campaign_grade TINYINT(2) UNSIGNED default '1',
hopper_calls_today SMALLINT(5) UNSIGNED default '0',
hopper_calls_hour SMALLINT(5) UNSIGNED default '0',
index (campaign_id),
index (user),
unique index vlca_user_campaign_id (user, campaign_id)
@@ -4223,4 +4227,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1545',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1546',db_schema_update_date=NOW(),reload_timestamp=NOW();
agc_2-X/trunk/extras/upgrade_2.14.sql
+8
View File
@@ -637,3 +637,11 @@ help_text text COLLATE utf8_unicode_ci
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
UPDATE system_settings SET db_schema_version='1545',db_schema_update_date=NOW() where db_schema_version < 1545;
ALTER TABLE vicidial_campaign_agents ADD hopper_calls_today SMALLINT(5) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_agents ADD hopper_calls_hour SMALLINT(5) UNSIGNED default '0';
ALTER TABLE vicidial_users ADD max_hopper_calls SMALLINT(5) UNSIGNED default '0';
ALTER TABLE vicidial_users ADD max_hopper_calls_hour SMALLINT(5) UNSIGNED default '0';
UPDATE system_settings SET db_schema_version='1546',db_schema_update_date=NOW() where db_schema_version < 1546;
agc_2-X/trunk/www/agc/vdc_db_query.php
+66 -8
View File
@@ -454,13 +454,14 @@
# 180410-1630 - Added Pause Code manager approval feature, Added switch_lead logging
# 180411-1833 - Added Dispo URL Filter feature
# 180418-1713 - Fix for not using campaign in vicidial_campaign_statuses queries
# 180512-2227 - Added support for users-max_hopper_calls features
#
$version = '2.14-348';
$build = '180418-1713';
$version = '2.14-349';
$build = '180512-2227';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=721;
$mysql_log_count=724;
$one_mysql_log=0;
$DB=0;
$VD_login=0;
@@ -2590,12 +2591,69 @@ if ($ACTION == 'manDiaLnextCaLL')
if (preg_match("/N/i",$no_hopper_dialing))
{
$no_hopper_dialing_used=0;
### grab the next lead in the hopper for this campaign and reserve it for the user
$stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by priority desc,hopper_id LIMIT 1";
if ($DB) {echo "$stmt\n";}
$max_hopper_calls=0;
$max_hopper_calls_hour=0;
$hopper_calls_today=0;
$hopper_calls_hour=0;
##### grab the data from vicidial_users for the user
$stmt="SELECT max_hopper_calls,max_hopper_calls_hour FROM vicidial_users where user='$user' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00024',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00722',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$user_set_ct = mysqli_num_rows($rslt);
if ($user_set_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$max_hopper_calls = trim("$row[0]");
$max_hopper_calls_hour = trim("$row[1]");
}
if ( ($max_hopper_calls > 0) or ($max_hopper_calls_hour > 0) )
{
##### grab the data from vicidial_users for the user
$stmt="SELECT sum(hopper_calls_today),sum(hopper_calls_hour) FROM vicidial_campaign_agents where user='$user' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00723',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
$user_vca_ct = mysqli_num_rows($rslt);
if ($user_vca_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$hopper_calls_today = trim("$row[0]");
$hopper_calls_hour = trim("$row[1]");
}
}
if ( ($hopper_calls_today >= $max_hopper_calls) and ($max_hopper_calls > 0) )
{
$stage .= "|MAXHOPPERDAY|$hopper_calls_today|$max_hopper_calls|";
$affected_rows=0;
}
else
{
if ( ($hopper_calls_hour >= $max_hopper_calls_hour) and ($max_hopper_calls_hour > 0) )
{
$stage .= "|MAXHOPPERHOUR|$hopper_calls_hour|$max_hopper_calls_hour|";
$affected_rows=0;
}
else
{
### grab the next lead in the hopper for this campaign and reserve it for the user
$stmt = "UPDATE vicidial_hopper set status='QUEUE', user='$user' where campaign_id='$campaign' and status='READY' order by priority desc,hopper_id LIMIT 1;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00024',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($link);
if ($affected_rows > 0)
{
### update hopper dial counter for user
$stmt = "UPDATE vicidial_campaign_agents set hopper_calls_today=(hopper_calls_today + 1), hopper_calls_hour=(hopper_calls_hour + 1) where user='$user' and campaign_id='$campaign';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00724',$user,$server_ip,$session_name,$one_mysql_log);}
$VCAaffected_rows = mysqli_affected_rows($link);
}
}
}
}
else
{
agc_2-X/trunk/www/agc/vicidial.php
+3 -2
View File
@@ -594,10 +594,11 @@
# 180421-0754 - Moved AGENT TIME link and Dialable Leads display to not overlap
# 180425-2036 - Added INSERT_first_onload variable
# 180506-2222 - Added SWITCH custom field type
# 180512-2226 - Added support for users-max_hopper_calls feature
#
$version = '2.14-564c';
$build = '180506-2222';
$version = '2.14-565c';
$build = '180512-2226';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
agc_2-X/trunk/www/vicidial/admin.php
+25 -7
View File
@@ -2357,6 +2357,10 @@ if (isset($_GET["populate_lead_source"])) {$populate_lead_source=$_GET["popula
elseif (isset($_POST["populate_lead_source"])) {$populate_lead_source=$_POST["populate_lead_source"];}
if (isset($_GET["populate_lead_vendor"])) {$populate_lead_vendor=$_GET["populate_lead_vendor"];}
elseif (isset($_POST["populate_lead_vendor"])) {$populate_lead_vendor=$_POST["populate_lead_vendor"];}
if (isset($_GET["max_hopper_calls"])) {$max_hopper_calls=$_GET["max_hopper_calls"];}
elseif (isset($_POST["max_hopper_calls"])) {$max_hopper_calls=$_POST["max_hopper_calls"];}
if (isset($_GET["max_hopper_calls_hour"])) {$max_hopper_calls_hour=$_GET["max_hopper_calls_hour"];}
elseif (isset($_POST["max_hopper_calls_hour"])) {$max_hopper_calls_hour=$_POST["max_hopper_calls_hour"];}
if (isset($script_id)) {$script_id= strtoupper($script_id);}
@@ -2781,6 +2785,8 @@ if ($non_latin < 1)
$icbq_expiration_hours = preg_replace('/[^0-9]/','',$icbq_expiration_hours);
$source_id_display = preg_replace('/[^0-9]/','',$source_id_display);
$pause_code_approval = preg_replace('/[^0-9]/','',$pause_code_approval);
$max_hopper_calls = preg_replace('/[^0-9]/','',$max_hopper_calls);
$max_hopper_calls_hour = preg_replace('/[^0-9]/','',$max_hopper_calls_hour);
$user_new_lead_limit = preg_replace('/[^-0-9]/','',$user_new_lead_limit);
$drop_call_seconds = preg_replace('/[^-0-9]/','',$drop_call_seconds);
@@ -4346,12 +4352,13 @@ else
# 180424-1521 - Added in-group populate_lead_source, populate_lead_vendor settings
# 180430-1834 - Added in-group park_file_name override
# 180512-0852 - New AJAX-based help interface
# 180512-2217 - Added users-max_hopper_calls,max_hopper_calls_hour settings
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
$admin_version = '2.14-672a';
$build = '180512-0852';
$admin_version = '2.14-673a';
$build = '180512-2217';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -5438,7 +5445,7 @@ if ( ( (strlen($ADD)>4) and ($ADD < 99998) ) or ($ADD==3) or (($ADD>20) and ($AD
{
$group_web_vars='';
$campaign_web='';
$stmt="SELECT campaign_rank,calls_today,group_web_vars,campaign_grade from vicidial_campaign_agents where user='$user' and campaign_id='$campaign_id_values[$o]' $LOGallowed_campaignsSQL;";
$stmt="SELECT campaign_rank,calls_today,group_web_vars,campaign_grade,hopper_calls_today,hopper_calls_hour from vicidial_campaign_agents where user='$user' and campaign_id='$campaign_id_values[$o]' $LOGallowed_campaignsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
$ranks_to_print = mysqli_num_rows($rslt);
if ($ranks_to_print > 0)
@@ -5448,6 +5455,8 @@ if ( ( (strlen($ADD)>4) and ($ADD < 99998) ) or ($ADD==3) or (($ADD>20) and ($AD
$calls_today = $row[1];
$group_web_vars = $row[2];
$SELECT_campaign_grade = $row[3];
$hopper_calls_today = $row[4];
$hopper_calls_hour = $row[5];
}
else
{$calls_today=0; $SELECT_campaign_rank=0; $SELECT_campaign_grade=1; $group_web_vars='';}
@@ -5489,6 +5498,9 @@ if ( ( (strlen($ADD)>4) and ($ADD < 99998) ) or ($ADD==3) or (($ADD>20) and ($AD
$campaign_grade = $SELECT_campaign_grade;
}
$USER_hopper_calls_today = ($USER_hopper_calls_today + $hopper_calls_today);
$USER_hopper_calls_hour = ($USER_hopper_calls_hour + $hopper_calls_hour);
if (preg_match('/1$|3$|5$|7$|9$/i', $o))
{$bgcolor='bgcolor="#'. $SSstd_row2_background .'"';}
else
@@ -9522,7 +9534,7 @@ if ($ADD=="2A")
$pass='';
}
$stmt="INSERT INTO vicidial_users (user,pass,full_name,user_level,user_group,phone_login,phone_pass,delete_users,delete_user_groups,delete_lists,delete_campaigns,delete_ingroups,delete_remote_agents,load_leads,campaign_detail,ast_admin_access,ast_delete_phones,delete_scripts,modify_leads,hotkeys_active,change_agent_campaign,agent_choose_ingroups,closer_campaigns,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,delete_filters,alter_agent_interface_options,closer_default_blended,delete_call_times,modify_call_times,modify_users,modify_campaigns,modify_lists,modify_scripts,modify_filters,modify_ingroups,modify_usergroups,modify_remoteagents,modify_servers,view_reports,vicidial_recording_override,alter_custdata_override,qc_enabled,qc_user_level,qc_pass,qc_finish,qc_commit,add_timeclock_log,modify_timeclock_log,delete_timeclock_log,alter_custphone_override,vdc_agent_api_access,modify_inbound_dids,delete_inbound_dids,active,alert_enabled,download_lists,agent_shift_enforcement_override,manager_shift_enforcement_override,export_reports,delete_from_dnc,email,user_code,territory,allow_alerts,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,voicemail_id,agent_call_log_view_override,callcard_admin,agent_choose_blended,realtime_block_user_info,custom_fields_modify,force_change_password,agent_lead_search_override,modify_shifts,modify_phones,modify_carriers,modify_labels,modify_statuses,modify_voicemail,modify_audiostore,modify_moh,modify_tts,preset_contact_search,modify_contacts,modify_same_user_level,admin_hide_lead_data,admin_hide_phone_data,agentcall_email,agentcall_chat,modify_email_accounts,pass_hash,alter_admin_interface_options,max_inbound_calls,modify_custom_dialplans,wrapup_seconds_override,modify_languages,selected_language,user_choose_language,ignore_group_on_search,api_list_restrict,api_allowed_functions,lead_filter_id,admin_cf_show_hidden,user_hide_realtime,modify_colors,user_nickname,user_new_lead_limit,api_only_user,modify_auto_reports,modify_ip_lists,ignore_ip_list,ready_max_logout,export_gdpr_leads,access_recordings,pause_code_approval) SELECT \"$user\",\"$pass\",\"$full_name\",user_level,user_group,phone_login,phone_pass,delete_users,delete_user_groups,delete_lists,delete_campaigns,delete_ingroups,delete_remote_agents,load_leads,campaign_detail,ast_admin_access,ast_delete_phones,delete_scripts,modify_leads,hotkeys_active,change_agent_campaign,agent_choose_ingroups,closer_campaigns,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,delete_filters,alter_agent_interface_options,closer_default_blended,delete_call_times,modify_call_times,modify_users,modify_campaigns,modify_lists,modify_scripts,modify_filters,modify_ingroups,modify_usergroups,modify_remoteagents,modify_servers,view_reports,vicidial_recording_override,alter_custdata_override,qc_enabled,qc_user_level,qc_pass,qc_finish,qc_commit,add_timeclock_log,modify_timeclock_log,delete_timeclock_log,alter_custphone_override,vdc_agent_api_access,modify_inbound_dids,delete_inbound_dids,active,alert_enabled,download_lists,agent_shift_enforcement_override,manager_shift_enforcement_override,export_reports,delete_from_dnc,email,user_code,territory,allow_alerts,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,voicemail_id,agent_call_log_view_override,callcard_admin,agent_choose_blended,realtime_block_user_info,custom_fields_modify,force_change_password,agent_lead_search_override,modify_shifts,modify_phones,modify_carriers,modify_labels,modify_statuses,modify_voicemail,modify_audiostore,modify_moh,modify_tts,preset_contact_search,modify_contacts,modify_same_user_level,admin_hide_lead_data,admin_hide_phone_data,agentcall_email,agentcall_chat,modify_email_accounts,\"$pass_hash\",alter_admin_interface_options,max_inbound_calls,modify_custom_dialplans,wrapup_seconds_override,modify_languages,selected_language,user_choose_language,ignore_group_on_search,api_list_restrict,api_allowed_functions,lead_filter_id,admin_cf_show_hidden,user_hide_realtime,modify_colors,user_nickname,user_new_lead_limit,api_only_user,modify_auto_reports,modify_ip_lists,ignore_ip_list,ready_max_logout,export_gdpr_leads,access_recordings,pause_code_approval from vicidial_users where user=\"$source_user_id\";";
$stmt="INSERT INTO vicidial_users (user,pass,full_name,user_level,user_group,phone_login,phone_pass,delete_users,delete_user_groups,delete_lists,delete_campaigns,delete_ingroups,delete_remote_agents,load_leads,campaign_detail,ast_admin_access,ast_delete_phones,delete_scripts,modify_leads,hotkeys_active,change_agent_campaign,agent_choose_ingroups,closer_campaigns,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,delete_filters,alter_agent_interface_options,closer_default_blended,delete_call_times,modify_call_times,modify_users,modify_campaigns,modify_lists,modify_scripts,modify_filters,modify_ingroups,modify_usergroups,modify_remoteagents,modify_servers,view_reports,vicidial_recording_override,alter_custdata_override,qc_enabled,qc_user_level,qc_pass,qc_finish,qc_commit,add_timeclock_log,modify_timeclock_log,delete_timeclock_log,alter_custphone_override,vdc_agent_api_access,modify_inbound_dids,delete_inbound_dids,active,alert_enabled,download_lists,agent_shift_enforcement_override,manager_shift_enforcement_override,export_reports,delete_from_dnc,email,user_code,territory,allow_alerts,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,voicemail_id,agent_call_log_view_override,callcard_admin,agent_choose_blended,realtime_block_user_info,custom_fields_modify,force_change_password,agent_lead_search_override,modify_shifts,modify_phones,modify_carriers,modify_labels,modify_statuses,modify_voicemail,modify_audiostore,modify_moh,modify_tts,preset_contact_search,modify_contacts,modify_same_user_level,admin_hide_lead_data,admin_hide_phone_data,agentcall_email,agentcall_chat,modify_email_accounts,pass_hash,alter_admin_interface_options,max_inbound_calls,modify_custom_dialplans,wrapup_seconds_override,modify_languages,selected_language,user_choose_language,ignore_group_on_search,api_list_restrict,api_allowed_functions,lead_filter_id,admin_cf_show_hidden,user_hide_realtime,modify_colors,user_nickname,user_new_lead_limit,api_only_user,modify_auto_reports,modify_ip_lists,ignore_ip_list,ready_max_logout,export_gdpr_leads,access_recordings,pause_code_approval,max_hopper_calls,max_hopper_calls_hour) SELECT \"$user\",\"$pass\",\"$full_name\",user_level,user_group,phone_login,phone_pass,delete_users,delete_user_groups,delete_lists,delete_campaigns,delete_ingroups,delete_remote_agents,load_leads,campaign_detail,ast_admin_access,ast_delete_phones,delete_scripts,modify_leads,hotkeys_active,change_agent_campaign,agent_choose_ingroups,closer_campaigns,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,delete_filters,alter_agent_interface_options,closer_default_blended,delete_call_times,modify_call_times,modify_users,modify_campaigns,modify_lists,modify_scripts,modify_filters,modify_ingroups,modify_usergroups,modify_remoteagents,modify_servers,view_reports,vicidial_recording_override,alter_custdata_override,qc_enabled,qc_user_level,qc_pass,qc_finish,qc_commit,add_timeclock_log,modify_timeclock_log,delete_timeclock_log,alter_custphone_override,vdc_agent_api_access,modify_inbound_dids,delete_inbound_dids,active,alert_enabled,download_lists,agent_shift_enforcement_override,manager_shift_enforcement_override,export_reports,delete_from_dnc,email,user_code,territory,allow_alerts,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,voicemail_id,agent_call_log_view_override,callcard_admin,agent_choose_blended,realtime_block_user_info,custom_fields_modify,force_change_password,agent_lead_search_override,modify_shifts,modify_phones,modify_carriers,modify_labels,modify_statuses,modify_voicemail,modify_audiostore,modify_moh,modify_tts,preset_contact_search,modify_contacts,modify_same_user_level,admin_hide_lead_data,admin_hide_phone_data,agentcall_email,agentcall_chat,modify_email_accounts,\"$pass_hash\",alter_admin_interface_options,max_inbound_calls,modify_custom_dialplans,wrapup_seconds_override,modify_languages,selected_language,user_choose_language,ignore_group_on_search,api_list_restrict,api_allowed_functions,lead_filter_id,admin_cf_show_hidden,user_hide_realtime,modify_colors,user_nickname,user_new_lead_limit,api_only_user,modify_auto_reports,modify_ip_lists,ignore_ip_list,ready_max_logout,export_gdpr_leads,access_recordings,pause_code_approval,max_hopper_calls,max_hopper_calls_hour from vicidial_users where user=\"$source_user_id\";";
$rslt=mysql_to_mysqli($stmt, $link);
$stmtA="INSERT INTO vicidial_inbound_group_agents (user,group_id,group_rank,group_weight,calls_today,group_type) SELECT \"$user\",group_id,group_rank,group_weight,\"0\",group_type from vicidial_inbound_group_agents where user=\"$source_user_id\";";
@@ -13141,7 +13153,7 @@ if ($ADD=="4A")
echo "<br><B>"._QXZ("USER MODIFIED - ADMIN").": $user</B>\n";
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',delete_users='$delete_users',delete_user_groups='$delete_user_groups',delete_lists='$delete_lists',delete_campaigns='$delete_campaigns',delete_ingroups='$delete_ingroups',delete_remote_agents='$delete_remote_agents',load_leads='$load_leads',campaign_detail='$campaign_detail',ast_admin_access='$ast_admin_access',ast_delete_phones='$ast_delete_phones',delete_scripts='$delete_scripts',modify_leads='$modify_leads',hotkeys_active='$hotkeys_active',change_agent_campaign='$change_agent_campaign',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',delete_filters='$delete_filters',alter_agent_interface_options='$alter_agent_interface_options',closer_default_blended='$closer_default_blended',delete_call_times='$delete_call_times',modify_call_times='$modify_call_times',modify_users='$modify_users',modify_campaigns='$modify_campaigns',modify_lists='$modify_lists',modify_scripts='$modify_scripts',modify_filters='$modify_filters',modify_ingroups='$modify_ingroups',modify_usergroups='$modify_usergroups',modify_remoteagents='$modify_remoteagents',modify_servers='$modify_servers',view_reports='$view_reports',vicidial_recording_override='$vicidial_recording_override',alter_custdata_override='$alter_custdata_override',qc_enabled='$qc_enabled',qc_user_level='$qc_user_level',qc_pass='$qc_pass',qc_finish='$qc_finish',qc_commit='$qc_commit',add_timeclock_log='$add_timeclock_log',modify_timeclock_log='$modify_timeclock_log',delete_timeclock_log='$delete_timeclock_log',alter_custphone_override='$alter_custphone_override',vdc_agent_api_access='$vdc_agent_api_access',modify_inbound_dids='$modify_inbound_dids',delete_inbound_dids='$delete_inbound_dids',active='$active',download_lists='$download_lists',agent_shift_enforcement_override='$agent_shift_enforcement_override',manager_shift_enforcement_override='$manager_shift_enforcement_override',export_reports='$export_reports',delete_from_dnc='$delete_from_dnc',email='$email',user_code='$user_code',territory='$territory',allow_alerts='$allow_alerts',agent_choose_territories='$agent_choose_territories',custom_one='$custom_one',custom_two='$custom_two',custom_three='$custom_three',custom_four='$custom_four',custom_five='$custom_five',voicemail_id='$voicemail_id',agent_call_log_view_override='$agent_call_log_view_override',callcard_admin='$callcard_admin',agent_choose_blended='$agent_choose_blended',realtime_block_user_info='$realtime_block_user_info',custom_fields_modify='$custom_fields_modify',force_change_password='$force_change_password',agent_lead_search_override='$agent_lead_search',modify_shifts='$modify_shifts',modify_phones='$modify_phones',modify_carriers='$modify_carriers',modify_labels='$modify_labels',modify_statuses='$modify_statuses',modify_voicemail='$modify_voicemail',modify_audiostore='$modify_audiostore',modify_moh='$modify_moh',modify_tts='$modify_tts',preset_contact_search='$preset_contact_search',modify_contacts='$modify_contacts',modify_same_user_level='$modify_same_user_level',admin_hide_lead_data='$admin_hide_lead_data',admin_hide_phone_data='$admin_hide_phone_data',agentcall_email='$agentcall_email',agentcall_chat='$agentcall_chat',modify_email_accounts='$modify_email_accounts',failed_login_count=0,alter_admin_interface_options='$alter_admin_interface_options',max_inbound_calls='$max_inbound_calls',modify_custom_dialplans='$modify_custom_dialplans',wrapup_seconds_override='$wrapup_seconds_override',modify_languages='$modify_languages',selected_language='$selected_language',user_choose_language='$user_choose_language',ignore_group_on_search='$ignore_group_on_search',api_list_restrict='$api_list_restrict',api_allowed_functions='$api_allowed_functions',lead_filter_id='$lead_filter_id',admin_cf_show_hidden='$admin_cf_show_hidden',user_hide_realtime='$user_hide_realtime',access_recordings='$access_recordings',modify_colors='$modify_colors',user_nickname='$user_nickname',user_new_lead_limit='$user_new_lead_limit',api_only_user='$api_only_user',modify_auto_reports='$modify_auto_reports',modify_ip_lists='$modify_ip_lists',ignore_ip_list='$ignore_ip_list',ready_max_logout='$ready_max_logout',export_gdpr_leads='$export_gdpr_leads',pause_code_approval='$pause_code_approval' $pass_hashSQL where user='$user' $LOGadmin_viewable_groupsSQL;";
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',delete_users='$delete_users',delete_user_groups='$delete_user_groups',delete_lists='$delete_lists',delete_campaigns='$delete_campaigns',delete_ingroups='$delete_ingroups',delete_remote_agents='$delete_remote_agents',load_leads='$load_leads',campaign_detail='$campaign_detail',ast_admin_access='$ast_admin_access',ast_delete_phones='$ast_delete_phones',delete_scripts='$delete_scripts',modify_leads='$modify_leads',hotkeys_active='$hotkeys_active',change_agent_campaign='$change_agent_campaign',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',delete_filters='$delete_filters',alter_agent_interface_options='$alter_agent_interface_options',closer_default_blended='$closer_default_blended',delete_call_times='$delete_call_times',modify_call_times='$modify_call_times',modify_users='$modify_users',modify_campaigns='$modify_campaigns',modify_lists='$modify_lists',modify_scripts='$modify_scripts',modify_filters='$modify_filters',modify_ingroups='$modify_ingroups',modify_usergroups='$modify_usergroups',modify_remoteagents='$modify_remoteagents',modify_servers='$modify_servers',view_reports='$view_reports',vicidial_recording_override='$vicidial_recording_override',alter_custdata_override='$alter_custdata_override',qc_enabled='$qc_enabled',qc_user_level='$qc_user_level',qc_pass='$qc_pass',qc_finish='$qc_finish',qc_commit='$qc_commit',add_timeclock_log='$add_timeclock_log',modify_timeclock_log='$modify_timeclock_log',delete_timeclock_log='$delete_timeclock_log',alter_custphone_override='$alter_custphone_override',vdc_agent_api_access='$vdc_agent_api_access',modify_inbound_dids='$modify_inbound_dids',delete_inbound_dids='$delete_inbound_dids',active='$active',download_lists='$download_lists',agent_shift_enforcement_override='$agent_shift_enforcement_override',manager_shift_enforcement_override='$manager_shift_enforcement_override',export_reports='$export_reports',delete_from_dnc='$delete_from_dnc',email='$email',user_code='$user_code',territory='$territory',allow_alerts='$allow_alerts',agent_choose_territories='$agent_choose_territories',custom_one='$custom_one',custom_two='$custom_two',custom_three='$custom_three',custom_four='$custom_four',custom_five='$custom_five',voicemail_id='$voicemail_id',agent_call_log_view_override='$agent_call_log_view_override',callcard_admin='$callcard_admin',agent_choose_blended='$agent_choose_blended',realtime_block_user_info='$realtime_block_user_info',custom_fields_modify='$custom_fields_modify',force_change_password='$force_change_password',agent_lead_search_override='$agent_lead_search',modify_shifts='$modify_shifts',modify_phones='$modify_phones',modify_carriers='$modify_carriers',modify_labels='$modify_labels',modify_statuses='$modify_statuses',modify_voicemail='$modify_voicemail',modify_audiostore='$modify_audiostore',modify_moh='$modify_moh',modify_tts='$modify_tts',preset_contact_search='$preset_contact_search',modify_contacts='$modify_contacts',modify_same_user_level='$modify_same_user_level',admin_hide_lead_data='$admin_hide_lead_data',admin_hide_phone_data='$admin_hide_phone_data',agentcall_email='$agentcall_email',agentcall_chat='$agentcall_chat',modify_email_accounts='$modify_email_accounts',failed_login_count=0,alter_admin_interface_options='$alter_admin_interface_options',max_inbound_calls='$max_inbound_calls',modify_custom_dialplans='$modify_custom_dialplans',wrapup_seconds_override='$wrapup_seconds_override',modify_languages='$modify_languages',selected_language='$selected_language',user_choose_language='$user_choose_language',ignore_group_on_search='$ignore_group_on_search',api_list_restrict='$api_list_restrict',api_allowed_functions='$api_allowed_functions',lead_filter_id='$lead_filter_id',admin_cf_show_hidden='$admin_cf_show_hidden',user_hide_realtime='$user_hide_realtime',access_recordings='$access_recordings',modify_colors='$modify_colors',user_nickname='$user_nickname',user_new_lead_limit='$user_new_lead_limit',api_only_user='$api_only_user',modify_auto_reports='$modify_auto_reports',modify_ip_lists='$modify_ip_lists',ignore_ip_list='$ignore_ip_list',ready_max_logout='$ready_max_logout',export_gdpr_leads='$export_gdpr_leads',pause_code_approval='$pause_code_approval',max_hopper_calls='$max_hopper_calls',max_hopper_calls_hour='$max_hopper_calls_hour' $pass_hashSQL where user='$user' $LOGadmin_viewable_groupsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
### LOG INSERTION Admin Log Table ###
@@ -13403,7 +13415,7 @@ if ($ADD=="4B")
echo "<br><B>"._QXZ("USER MODIFIED - ADMIN").": $user</B>\n";
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',hotkeys_active='$hotkeys_active',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',closer_default_blended='$closer_default_blended',vicidial_recording_override='$vicidial_recording_override',alter_custdata_override='$alter_custdata_override',qc_enabled='$qc_enabled',qc_user_level='$qc_user_level',qc_pass='$qc_pass',qc_finish='$qc_finish',qc_commit='$qc_commit',alter_custphone_override='$alter_custphone_override',active='$active',agent_shift_enforcement_override='$agent_shift_enforcement_override',email='$email',user_code='$user_code',territory='$territory',allow_alerts='$allow_alerts',agent_choose_territories='$agent_choose_territories',custom_one='$custom_one',custom_two='$custom_two',custom_three='$custom_three',custom_four='$custom_four',custom_five='$custom_five',voicemail_id='$voicemail_id',agent_call_log_view_override='$agent_call_log_view_override',agent_choose_blended='$agent_choose_blended',agent_lead_search_override='$agent_lead_search',preset_contact_search='$preset_contact_search',max_inbound_calls='$max_inbound_calls',wrapup_seconds_override='$wrapup_seconds_override',lead_filter_id='$lead_filter_id',user_hide_realtime='$user_hide_realtime',user_nickname='$user_nickname',user_new_lead_limit='$user_new_lead_limit',ready_max_logout='$ready_max_logout',failed_login_count=0 $pass_hashSQL where user='$user' $LOGadmin_viewable_groupsSQL;";
$stmt="UPDATE vicidial_users set pass='$pass',full_name='$full_name',user_level='$user_level',user_group='$user_group',phone_login='$phone_login',phone_pass='$phone_pass',hotkeys_active='$hotkeys_active',agent_choose_ingroups='$agent_choose_ingroups',closer_campaigns='$groups_value',scheduled_callbacks='$scheduled_callbacks',agentonly_callbacks='$agentonly_callbacks',agentcall_manual='$agentcall_manual',vicidial_recording='$vicidial_recording',vicidial_transfers='$vicidial_transfers',closer_default_blended='$closer_default_blended',vicidial_recording_override='$vicidial_recording_override',alter_custdata_override='$alter_custdata_override',qc_enabled='$qc_enabled',qc_user_level='$qc_user_level',qc_pass='$qc_pass',qc_finish='$qc_finish',qc_commit='$qc_commit',alter_custphone_override='$alter_custphone_override',active='$active',agent_shift_enforcement_override='$agent_shift_enforcement_override',email='$email',user_code='$user_code',territory='$territory',allow_alerts='$allow_alerts',agent_choose_territories='$agent_choose_territories',custom_one='$custom_one',custom_two='$custom_two',custom_three='$custom_three',custom_four='$custom_four',custom_five='$custom_five',voicemail_id='$voicemail_id',agent_call_log_view_override='$agent_call_log_view_override',agent_choose_blended='$agent_choose_blended',agent_lead_search_override='$agent_lead_search',preset_contact_search='$preset_contact_search',max_inbound_calls='$max_inbound_calls',wrapup_seconds_override='$wrapup_seconds_override',lead_filter_id='$lead_filter_id',user_hide_realtime='$user_hide_realtime',user_nickname='$user_nickname',user_new_lead_limit='$user_new_lead_limit',ready_max_logout='$ready_max_logout',failed_login_count=0,max_hopper_calls='$max_hopper_calls',max_hopper_calls_hour='$max_hopper_calls_hour' $pass_hashSQL where user='$user' $LOGadmin_viewable_groupsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
### LOG INSERTION Admin Log Table ###
@@ -20993,7 +21005,7 @@ if ($ADD==3)
echo "<TABLE><TR><TD>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
$stmt="SELECT user_id,user,pass,full_name,user_level,user_group,phone_login,phone_pass,delete_users,delete_user_groups,delete_lists,delete_campaigns,delete_ingroups,delete_remote_agents,load_leads,campaign_detail,ast_admin_access,ast_delete_phones,delete_scripts,modify_leads,hotkeys_active,change_agent_campaign,agent_choose_ingroups,closer_campaigns,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,delete_filters,alter_agent_interface_options,closer_default_blended,delete_call_times,modify_call_times,modify_users,modify_campaigns,modify_lists,modify_scripts,modify_filters,modify_ingroups,modify_usergroups,modify_remoteagents,modify_servers,view_reports,vicidial_recording_override,alter_custdata_override,qc_enabled,qc_user_level,qc_pass,qc_finish,qc_commit,add_timeclock_log,modify_timeclock_log,delete_timeclock_log,alter_custphone_override,vdc_agent_api_access,modify_inbound_dids,delete_inbound_dids,active,alert_enabled,download_lists,agent_shift_enforcement_override,manager_shift_enforcement_override,shift_override_flag,export_reports,delete_from_dnc,email,user_code,territory,allow_alerts,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,voicemail_id,agent_call_log_view_override,callcard_admin,agent_choose_blended,realtime_block_user_info,custom_fields_modify,force_change_password,agent_lead_search_override,modify_shifts,modify_phones,modify_carriers,modify_labels,modify_statuses,modify_voicemail,modify_audiostore,modify_moh,modify_tts,preset_contact_search,modify_contacts,modify_same_user_level,admin_hide_lead_data,admin_hide_phone_data,agentcall_email,modify_email_accounts,failed_login_count,last_login_date,last_ip,alter_admin_interface_options,max_inbound_calls,modify_custom_dialplans,wrapup_seconds_override,modify_languages,selected_language,user_choose_language,ignore_group_on_search,api_list_restrict,api_allowed_functions,lead_filter_id,agentcall_chat,admin_cf_show_hidden,user_hide_realtime,access_recordings,modify_colors,user_nickname,user_new_lead_limit,api_only_user,modify_auto_reports,modify_ip_lists,ignore_ip_list,ready_max_logout,export_gdpr_leads,pause_code_approval from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;";
$stmt="SELECT user_id,user,pass,full_name,user_level,user_group,phone_login,phone_pass,delete_users,delete_user_groups,delete_lists,delete_campaigns,delete_ingroups,delete_remote_agents,load_leads,campaign_detail,ast_admin_access,ast_delete_phones,delete_scripts,modify_leads,hotkeys_active,change_agent_campaign,agent_choose_ingroups,closer_campaigns,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,delete_filters,alter_agent_interface_options,closer_default_blended,delete_call_times,modify_call_times,modify_users,modify_campaigns,modify_lists,modify_scripts,modify_filters,modify_ingroups,modify_usergroups,modify_remoteagents,modify_servers,view_reports,vicidial_recording_override,alter_custdata_override,qc_enabled,qc_user_level,qc_pass,qc_finish,qc_commit,add_timeclock_log,modify_timeclock_log,delete_timeclock_log,alter_custphone_override,vdc_agent_api_access,modify_inbound_dids,delete_inbound_dids,active,alert_enabled,download_lists,agent_shift_enforcement_override,manager_shift_enforcement_override,shift_override_flag,export_reports,delete_from_dnc,email,user_code,territory,allow_alerts,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,voicemail_id,agent_call_log_view_override,callcard_admin,agent_choose_blended,realtime_block_user_info,custom_fields_modify,force_change_password,agent_lead_search_override,modify_shifts,modify_phones,modify_carriers,modify_labels,modify_statuses,modify_voicemail,modify_audiostore,modify_moh,modify_tts,preset_contact_search,modify_contacts,modify_same_user_level,admin_hide_lead_data,admin_hide_phone_data,agentcall_email,modify_email_accounts,failed_login_count,last_login_date,last_ip,alter_admin_interface_options,max_inbound_calls,modify_custom_dialplans,wrapup_seconds_override,modify_languages,selected_language,user_choose_language,ignore_group_on_search,api_list_restrict,api_allowed_functions,lead_filter_id,agentcall_chat,admin_cf_show_hidden,user_hide_realtime,access_recordings,modify_colors,user_nickname,user_new_lead_limit,api_only_user,modify_auto_reports,modify_ip_lists,ignore_ip_list,ready_max_logout,export_gdpr_leads,pause_code_approval,max_hopper_calls,max_hopper_calls_hour from vicidial_users where user='$user' $LOGadmin_viewable_groupsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$user_id = $row[0];
@@ -21122,6 +21134,8 @@ if ($ADD==3)
$ready_max_logout = $row[125];
$export_gdpr_leads = $row[126];
$pause_code_approval = $row[127];
$max_hopper_calls = $row[128];
$max_hopper_calls_hour =$row[129];
if ( ( ($user_level >= $LOGuser_level) and ($LOGuser_level < 9) ) or ( ($LOGmodify_same_user_level < 1) and ($LOGuser_level > 8) and ($user_level > 8) ) )
{
@@ -21310,6 +21324,10 @@ if ($ADD==3)
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Max Inbound Calls").": </td><td align=left><input type=text name=max_inbound_calls size=6 maxlength=5 value=\"$max_inbound_calls\">$NWB#users-max_inbound_calls$NWE &nbsp; &nbsp; <i>"._QXZ("inbound calls today").": $USER_inbound_calls_today</i></td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Max Manual Dial Hopper Calls").": </td><td align=left><input type=text name=max_hopper_calls size=6 maxlength=5 value=\"$max_hopper_calls\">$NWB#users-max_hopper_calls$NWE &nbsp; &nbsp; <i>"._QXZ("hopper calls today").": $USER_hopper_calls_today</i></td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Max Manual Dial Hopper Calls Per Hour").": </td><td align=left><input type=text name=max_hopper_calls_hour size=6 maxlength=5 value=\"$max_hopper_calls_hour\">$NWB#users-max_hopper_calls_hour$NWE &nbsp; &nbsp; <i>"._QXZ("hopper calls this hour").": $USER_hopper_calls_hour</i></td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Wrap Seconds Override").": </td><td align=left><input type=text name=wrapup_seconds_override size=6 maxlength=5 value=\"$wrapup_seconds_override\">$NWB#users-wrapup_seconds_override$NWE</td></tr>\n";
echo "<tr bgcolor=#$SSstd_row4_background><td align=right>"._QXZ("Agent Ready Max Logout Override").": </td><td align=left><input type=text name=ready_max_logout size=7 maxlength=6 value=\"$ready_max_logout\">$NWB#users-ready_max_logout$NWE</td></tr>\n";
agc_2-X/trunk/www/vicidial/help_documentation.txt
+3 -1
View File
@@ -1,4 +1,4 @@
# version: 201805121048
# version: 201805122310
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N.</QXZ>
@@ -37,6 +37,8 @@ users-alert_enabled Alert Enabled <QXZ>This field shows whether the agent has we
users-allow_alerts Allow Alerts <QXZ>This field gives you the ability to allow agent browser alerts to be enabled by the agent for when calls come into their agent screen session. Default is 0 for NO.</QXZ>
users-preset_contact_search Preset Contact Search <QXZ>If the user is logged into a campaign that has Transfer Presets set to CONTACTS, then this setting can disable contact searching for this user only. Default is NOT_ACTIVE which will use whatever the campaign setting is.</QXZ>
users-max_inbound_calls Max Inbound Calls <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting will override the Campaign setting of the same name. Default is 0 for disabled.</QXZ>
users-max_hopper_calls Max Manual Dial Hopper Calls <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of outbound manual dial hopper calls that an agent can place across all campaigns in one day. A hopper call is a call that is placed by the agent clicking on the DIAL NEXT NUMBER button on their agent screen. If the agent reaches their maximum number of hopper calls and they click to place another DIAL NEXT NUMBER call, then their agent screen will say there are no more leads for them to dial. Default is 0 for disabled.</QXZ>
users-max_hopper_calls_hour Max Manual Dial Hopper Calls Per Hour <QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of outbound manual dial hopper calls that an agent can place across all campaigns in one hour. A hopper call is a call that is placed by the agent clicking on the DIAL NEXT NUMBER button on their agent screen. If the agent reaches their maximum number of hopper calls for the current hour and they click to place another DIAL NEXT NUMBER call, then their agent screen will say there are no more leads for them to dial. The per hour hopper totals are reset at the top of every hour. Default is 0 for disabled.</QXZ>
users-wrapup_seconds_override Wrap Seconds Override <QXZ>If this setting is set to a number 0 or greater, then it will override the Campaign setting for Wrapup Seconds. This is a setting that is only refreshed in the agent interface at agent login time. Default is -1 for disabled.</QXZ>
users-ready_max_logout Agent Ready Max Logout Override <QXZ>If this setting is set to a number 0 or greater, then it will override the Campaign setting for Agent Ready Max Logout Seconds. This is a setting that is only refreshed in the agent interface at agent login time. Default is -1 for disabled.</QXZ>
users-campaign_ranks Campaign Ranks <QXZ>In this section you can define the rank an agent will have for each campaign. These ranks can be used to allow for preferred call routing when Next Agent Call is set to campaign_rank. Also in this section are the WEB VARs for each campaign. These allow each agent to have a different variable string that can be added to the WEB FORM or SCRIPT tab URLs by simply putting --A--web_vars--B-- as you would put any other field. Another field in this section is GRADE, which allows for the campaign_grade_random Next Agent Call setting to be used. This grade setting will increase or decrease the probability that the agent will receive the call.</QXZ>