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Fix for LIVE call issue in top_panel

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Fix for short CIDnumber issue in inbound calltime check AGI
Fix for AGENTDIRECT issue in ALL inbound AGI

git-svn-id: svn://192.168.202.10@3307 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-10-27 03:37:01 +00:00
parent 1e918cb15e
commit 3ee69f75ab
3 changed files with 57 additions and 22 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+33 -3
View File
@@ -238,6 +238,7 @@
# 200624-0011 - Added options for Answer signal settings # 200624-0011 - Added options for Answer signal settings
# 200708-1126 - Added some list override settings # 200708-1126 - Added some list override settings
# 200816-0910 - Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file # 200816-0910 - Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file
# 201026-2333 - Fix for AGENTDIRECT issue
# #
$script = 'agi-VDAD_ALL_inbound.agi'; $script = 'agi-VDAD_ALL_inbound.agi';
@@ -2893,6 +2894,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ( ( ($rec_countWAITrem < 1) && ($rec_countWAITqueue < 1) ) || ($AGENTgrab > 0) ) if ( ( ($rec_countWAITrem < 1) && ($rec_countWAITqueue < 1) ) || ($AGENTgrab > 0) )
{ {
$qp_countWAIT=0; $qp_countWAIT=0;
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time ### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );"; $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' $ADfindSQL and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
@@ -2907,6 +2909,34 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$sthA->finish(); $sthA->finish();
if ($AGILOG) {$agi_string = "$qp_countWAIT|$stmtA|"; &agi_output;} if ($AGILOG) {$agi_string = "$qp_countWAIT|$stmtA|"; &agi_output;}
$AGENTDIRECT_higher_count=0;
$AGENTDIRECT_higher_users='';
$AGENTDIRECT_higherSQL='';
if ($channel_group !~ /AGENTDIRECT/)
{
### Get count of number of waiting calls in higher priority AGENTDIRECT groups than this call or the same priority with longer wait time
$stmtA = "SELECT agent_only FROM vicidial_auto_calls where status = 'LIVE' and campaign_id LIKE \"%AGENTDIRECT%\" and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$AGENTDIRECT_higher_count=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02XXX'; $MEL_aff_rows=$AGENTDIRECT_higher_count; &mysql_error_logging;
$ad_ct=0;
while ($AGENTDIRECT_higher_count > $ad_ct)
{
@aryA = $sthA->fetchrow_array;
if ($ad_ct > 0)
{$AGENTDIRECT_higher_users .= ",";}
$AGENTDIRECT_higher_users .= "'$aryA[0]'";
$ad_ct++;
}
$sthA->finish();
if ($AGENTDIRECT_higher_count > 0)
{
$AGENTDIRECT_higherSQL = "and vicidial_live_agents.user NOT IN($AGENTDIRECT_higher_users)";
}
if ($AGILOG) {$agi_string = "AGENTDIRECT calls check: $AGENTDIRECT_higher_count|$AGENTDIRECT_higher_users|$AGENTDIRECT_higherSQL|$stmtA|"; &agi_output;}
}
$qp_countWAITqueue=0; $qp_countWAITqueue=0;
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time ### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
$stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_date < \"$SQLdateBEGIN\") );"; $stmtA = "SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_date < \"$SQLdateBEGIN\") );";
@@ -3027,7 +3057,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
@GRADEuser=@MT; @GRADEuser=@MT;
@GRADEgrade=@MT; @GRADEgrade=@MT;
@userGRADEarray=@MT; @userGRADEarray=@MT;
$stmtA = "SELECT vicidial_live_agents.user,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' $qp_groupWAIT_camp_SQL limit 1000;"; $stmtA = "SELECT vicidial_live_agents.user,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL limit 1000;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows; $sthArows=$sthA->rows;
@@ -3091,7 +3121,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
### END grade random next-agent-call routing ### ### END grade random next-agent-call routing ###
else else
{ {
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight,ra_user,vicidial_live_agents.campaign_id,on_hook_agent,on_hook_ring_time,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; $stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip,vicidial_live_inbound_agents.group_weight,ra_user,vicidial_live_agents.campaign_id,on_hook_agent,on_hook_ring_time,vicidial_live_inbound_agents.group_grade,vicidial_live_agents.campaign_grade from vicidial_live_agents, vicidial_live_inbound_agents WHERE vicidial_live_agents.user=vicidial_live_inbound_agents.user and status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents$vlia_users) and ring_callerid='' $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL $agent_call_order limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows; $sthArows=$sthA->rows;
@@ -3130,7 +3160,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
else else
{ {
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi; $SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
$stmtA = "SELECT conf_exten,user,extension,server_ip,last_call_time,ra_user,campaign_id,on_hook_agent,on_hook_ring_time FROM vicidial_live_agents where status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $SQL_group_id %\" and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents'') $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;"; $stmtA = "SELECT conf_exten,user,extension,server_ip,last_call_time,ra_user,campaign_id,on_hook_agent,on_hook_ring_time FROM vicidial_live_agents where status IN('CLOSER','READY') and lead_id<1 $ADUfindSQL and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $SQL_group_id %\" and last_update_time > '$BDtsSQLdate' and vicidial_live_agents.user NOT IN($ring_no_answer_agents'') $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $AGENTDIRECT_higherSQL $agent_call_order limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows; $sthArows=$sthA->rows;
agc_2-X/trunk/agi/agi-VDAD_inbound_calltime_check.agi
+2 -1
View File
@@ -56,6 +56,7 @@
# 161102-1038 - Fixed QM partition problem # 161102-1038 - Fixed QM partition problem
# 180213-0935 - Fixed issues with VMAIL_NO_INST timecheck route # 180213-0935 - Fixed issues with VMAIL_NO_INST timecheck route
# 200624-2302 - Added play sip-silence audio option # 200624-2302 - Added play sip-silence audio option
# 201026-1501 - Fix for overwriting short CIDnum
# #
$script = 'agi-VDAD_inbound_calltime_check.agi'; $script = 'agi-VDAD_inbound_calltime_check.agi';
@@ -302,7 +303,7 @@ else
else {$VLcomments = '';} else {$VLcomments = '';}
} }
if (length($callerid)<8) {$callerid = $parked_by;} if ( (length($callerid)<8) && (length($parked_by) > 6) ) {$callerid = $parked_by;}
if (length($pin)>0) {$callerid = $pin;} if (length($pin)>0) {$callerid = $pin;}
if ($sip_silence_playback !~ /YES|NO/i) {$sip_silence_playback='YES';} if ($sip_silence_playback !~ /YES|NO/i) {$sip_silence_playback='YES';}
agc_2-X/trunk/www/agc/alt_display.php
+6 -2
View File
@@ -17,10 +17,11 @@
# CHANGELOG: # CHANGELOG:
# 200827-1157 - First build # 200827-1157 - First build
# 200920-0906 - Added agent-lag-time to agent_status action # 200920-0906 - Added agent-lag-time to agent_status action
# 201026-1504 - Fix for LIVE call issue in top_panel
# #
$version = '2.14-2'; $version = '2.14-3';
$build = '200920-0906'; $build = '201026-1504';
$php_script = 'alt_display.php'; $php_script = 'alt_display.php';
$mel=1; # Mysql Error Log enabled = 1 $mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=11; $mysql_log_count=11;
@@ -239,6 +240,8 @@ if ($ACTION == 'top_panel')
} }
### BEGIN Live Call Display section ### ### BEGIN Live Call Display section ###
if (strlen($VLAcallerid) > 5)
{
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';"; $stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';";
$rslt=mysql_to_mysqli($stmt, $link); $rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09005',$user,$server_ip,$session_name,$one_mysql_log);} if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09005',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -257,6 +260,7 @@ if ($ACTION == 'top_panel')
$VACcall_time_epoch = $row[8]; $VACcall_time_epoch = $row[8];
$live_call = 'LIVE'; $live_call = 'LIVE';
} }
}
if ( ($live_call != 'NONE') and ($live_call != 'PREVIEW') ) if ( ($live_call != 'NONE') and ($live_call != 'PREVIEW') )
{ {