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Fix for pause max codes exceptions issue when pausing more than once in the same pause session

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Added the force_agent_logout.php admin page

git-svn-id: svn://192.168.202.10@3306 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-10-26 05:45:47 +00:00
parent 0d1ac92750
commit 1e918cb15e
2 changed files with 686 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/www/agc/vicidial.php
+5 -2
View File
@@ -647,10 +647,11 @@
# 200922-0948 - Added manual_dial_phone_strip system setting feature
# 201004-1112 - Added pause_max_exceptions campaign feature
# 201010-2223 - Added force change password feature
# 201026-0143 - Fix for pause_max_exceptions issue
#
$version = '2.14-615c';
$build = '201010-2223';
$version = '2.14-616c';
$build = '201026-0143';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=92;
$one_mysql_log=0;
@@ -15326,6 +15327,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
agent_log_id = check_PC_array[2];
current_pause_code = newpausecode;
if (pause_max_exceptions.length > 2)
{VDRP_stage_seconds=0;}
}
// alert(VMCpausecode_query);
// alert(xmlhttp.responseText + "\n|" + check_PC_array[1] + "\n|" + check_PC_array[2] + "|" + agent_log_id + "|" + pause_code_counter);
agc_2-X/trunk/www/vicidial/force_agent_logout.php
+681
View File
@@ -0,0 +1,681 @@
<?php
# force_agent_logout.php
#
# Copyright (C) 2020 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# NOTE: It is required that you add a Settings Container with the ID of 'AGENT_LOGOUT_OPTIONS' for this utility to work
#
# Contents of the Settings Container:
# LOGOUT_USER_GROUPS=>105500,553101,553102,155110
#
# CHANGES
# 201025-2320 - First build
#
$startMS = microtime();
$report_name='Force Agent Logout';
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
$ip = getenv("REMOTE_ADDR");
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["logout_agent"])) {$logout_agent=$_GET["logout_agent"];}
elseif (isset($_POST["logout_agent"])) {$logout_agent=$_POST["logout_agent"];}
if (isset($_GET["list_id"])) {$list_id=$_GET["list_id"];}
elseif (isset($_POST["list_id"])) {$list_id=$_POST["list_id"];}
if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,webroot_writable,outbound_autodial_active,user_territories_active,enable_languages,language_method,pass_hash_enabled FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$webroot_writable = $row[1];
$SSoutbound_autodial_active = $row[2];
$user_territories_active = $row[3];
$SSenable_languages = $row[4];
$SSlanguage_method = $row[5];
$SSpass_hash_enabled = $row[6];
}
##### END SETTINGS LOOKUP #####
###########################################
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
$logout_agent = preg_replace('/[^-_0-9a-zA-Z]/', '', $logout_agent);
}
else
{
$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
$logout_agent = preg_replace("/'|\"|\\\\|;/","",$logout_agent);
}
$list_id = preg_replace('/[^0-9]/', '', $list_id);
$group = preg_replace('/[^-_0-9a-zA-Z]/', '', $group);
$server_ip = preg_replace('/[^-._0-9a-zA-Z]/', '', $server_ip);
$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'',1,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 8 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 8 and modify_users='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to logout agents");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ($auth_message == 'IPBLOCK')
{
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
$stmt="SELECT modify_users,user_group,user_level from vicidial_users where user='$PHP_AUTH_USER';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGmodify_users = $row[0];
$LOGuser_group = $row[1];
$LOGuser_level = $row[2];
if ($LOGmodify_users < 1)
{
Header ("Content-type: text/html; charset=utf-8");
echo _QXZ("You do not have permissions to modify users").": |$PHP_AUTH_USER|\n";
exit;
}
##### BEGIN log visit to the vicidial_report_log table #####
$LOGip = getenv("REMOTE_ADDR");
$LOGbrowser = getenv("HTTP_USER_AGENT");
$LOGscript_name = getenv("SCRIPT_NAME");
$LOGserver_name = getenv("SERVER_NAME");
$LOGserver_port = getenv("SERVER_PORT");
$LOGrequest_uri = getenv("REQUEST_URI");
$LOGhttp_referer = getenv("HTTP_REFERER");
$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
else {$LOGserver_port = ":$LOGserver_port";}
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
$LOGhostname = php_uname('n');
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$webserver_id_ct = mysqli_num_rows($rslt);
if ($webserver_id_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$webserver_id = $row[0];
}
else
{
##### insert webserver entry
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$webserver_id = mysqli_insert_id($link);
}
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name', url='$LOGfull_url', webserver='$webserver_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$report_log_id = mysqli_insert_id($link);
##### END log visit to the vicidial_report_log table #####
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$FILEDATE = date("YmdHis");
$STARTtime = date("U");
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>"._QXZ("Force Agent Logout")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
$stmt = "SELECT count(*) FROM vicidial_settings_containers where container_id='AGENT_LOGOUT_OPTIONS';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$sc_ct = mysqli_num_rows($rslt);
if ($sc_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$SC_count = $row[0];
}
if ($SC_count > 0)
{
$stmt = "SELECT container_entry FROM vicidial_settings_containers where container_id='AGENT_LOGOUT_OPTIONS';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$sc_ct = mysqli_num_rows($rslt);
if ($sc_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$container_entry = $row[0];
$container_ARY = explode("\n",$container_entry);
$p=0;
$logout_user_groups='';
$container_ct = count($container_ARY);
while ($p <= $container_ct)
{
$line = $container_ARY[$p];
$line = preg_replace("/\n|\r|\t|\#.*|;.*/",'',$line);
if (preg_match("/^LOGOUT_USER_GROUPS/",$line))
{$logout_user_groups = $line; $logout_user_groups = trim(preg_replace("/.*=>/",'',$logout_user_groups));}
$p++;
}
}
else
{
echo _QXZ("ERROR: Missing settings")."\n";
exit;
}
}
else
{
echo _QXZ("ERROR: Missing settings")."\n";
exit;
}
if (strlen($logout_user_groups) < 1)
{
echo "ERROR: Missing Setting- logout_user_groups: $logout_user_groups \n";
exit;
}
if ($DB) {echo "DEBUG: |$logout_user_groups|\n";}
if ($logout_user_groups == '---ALL---')
{$user_groupSQL='';}
else
{
$logout_user_groups = preg_replace("/,/","','",$logout_user_groups);
$user_groupSQL = " and user_group IN('$logout_user_groups')";
}
if (strlen($logout_agent) < 1)
{
$owner_menu="<option value=\"\">--- "._QXZ("SELECT AGENT HERE")." ---</option>\n";
$list_idSQL='';
$owners_to_print=0;
if (strlen($list_id) > 1) {$list_idSQL = "and list_id='$list_id'";}
$stmt="SELECT user,full_name from vicidial_users where user_level <= $LOGuser_level $user_groupSQL order by user;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
if ($rslt) {$owners_to_print = mysqli_num_rows($rslt);}
$i=0;
while ($i < $owners_to_print)
{
$row=mysqli_fetch_row($rslt);
$owners[$i] = $row[0];
$owners_name[$i] = $row[1];
$i++;
}
$i=0;
$live_agents_ct=0;
while ($i < $owners_to_print)
{
$users_to_print=0; $owners_count=0;
$stmt="SELECT count(*) from vicidial_live_agents where user='$owners[$i]';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
if ($rslt) {$users_to_print = mysqli_num_rows($rslt);}
if ($users_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$owners_count = $row[0];
}
if ($owners_count > 0)
{
$owner_menu .= "<option value=\"$owners[$i]\">$owners[$i] - $owners_name[$i]</option>\n";
$live_agents_ct++;
}
$i++;
}
if ($live_agents_ct < 1)
{
$owner_menu .= "<option SELECTED value=\"\"> -- NO AGENTS ARE LOGGED IN -- </option>\n";
}
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo _QXZ("Logout Agent").": <SELECT SIZE=1 NAME=logout_agent>\n";
echo "$owner_menu";
echo "</SELECT>\n";
echo " &nbsp; &nbsp; \n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
echo "\n\n";
echo _QXZ("PLEASE SELECT AN AGENT AND CLICK SUBMIT")."\n";
}
else
{
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo _QXZ("LOGOUT AGENT").": $logout_agent \n";
$user = $logout_agent;
$now_date_epoch = date('U');
$inactive_epoch = ($now_date_epoch - 60);
$stmt = "SELECT user,campaign_id,UNIX_TIMESTAMP(last_update_time),status,conf_exten,server_ip from vicidial_live_agents where user='$user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$vla_ct = mysqli_num_rows($rslt);
if ($vla_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VLA_user = $row[0];
$VLA_campaign_id = $row[1];
$VLA_update_time = $row[2];
$VLA_status = $row[3];
$VLA_conf_exten = $row[4];
$VLA_server_ip = $row[5];
if ($VLA_update_time > $inactive_epoch)
{
$lead_active=0;
$stmt = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$VLA_user' order by agent_log_id desc LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$val_ct = mysqli_num_rows($rslt);
if ($val_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VAL_agent_log_id = $row[0];
$VAL_user = $row[1];
$VAL_server_ip = $row[2];
$VAL_event_time = $row[3];
$VAL_lead_id = $row[4];
$VAL_campaign_id = $row[5];
$VAL_pause_epoch = $row[6];
$VAL_pause_sec = $row[7];
$VAL_wait_epoch = $row[8];
$VAL_wait_sec = $row[9];
$VAL_talk_epoch = $row[10];
$VAL_talk_sec = $row[11];
$VAL_dispo_epoch = $row[12];
$VAL_dispo_sec = $row[13];
$VAL_status = $row[14];
$VAL_user_group = $row[15];
$VAL_comments = $row[16];
$VAL_sub_status = $row[17];
$VAL_dead_epoch = $row[18];
$VAL_dead_sec = $row[19];
if ($DB) {echo "\n<BR>"._QXZ("VAL VALUES").": $VAL_agent_log_id|$VAL_status|$VAL_lead_id\n";}
if ( ($VAL_wait_epoch < 1) or ( (preg_match('/PAUSE/', $VLA_status)) and ($VAL_dispo_epoch < 1) ) )
{
$VAL_pause_sec = ( ($now_date_epoch - $VAL_pause_epoch) + $VAL_pause_sec);
$stmt = "UPDATE vicidial_agent_log SET wait_epoch='$now_date_epoch', pause_sec='$VAL_pause_sec', pause_type='ADMIN' where agent_log_id='$VAL_agent_log_id';";
}
else
{
if ($VAL_talk_epoch < 1)
{
$VAL_wait_sec = ( ($now_date_epoch - $VAL_wait_epoch) + $VAL_wait_sec);
$stmt = "UPDATE vicidial_agent_log SET talk_epoch='$now_date_epoch', wait_sec='$VAL_wait_sec' where agent_log_id='$VAL_agent_log_id';";
}
else
{
$lead_active++;
$status_update_SQL='';
if ( ( (strlen($VAL_status) < 1) or ($VAL_status == 'NULL') ) and ($VAL_lead_id > 0) )
{
$status_update_SQL = ", status='PU'";
$stmt="UPDATE vicidial_list SET status='PU' where lead_id='$VAL_lead_id';";
if ($DB) {echo "<BR>$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
}
if ($VAL_dispo_epoch < 1)
{
$VAL_talk_sec = ($now_date_epoch - $VAL_talk_epoch);
$stmt = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$VAL_talk_sec'$status_update_SQL where agent_log_id='$VAL_agent_log_id';";
}
else
{
if ($VAL_dispo_sec < 1)
{
$VAL_dispo_sec = ($now_date_epoch - $VAL_dispo_epoch);
$stmt = "UPDATE vicidial_agent_log SET dispo_sec='$VAL_dispo_sec' where agent_log_id='$VAL_agent_log_id';";
}
}
}
}
if ($DB) {echo "<BR>$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
}
}
$stmt="DELETE from vicidial_live_agents where user='$user';";
if ($DB) {echo "<BR>$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
if (strlen($VAL_user_group) < 1)
{
$stmt = "SELECT user_group FROM vicidial_users where user='$VLA_user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$val_ct = mysqli_num_rows($rslt);
if ($val_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VAL_user_group = $row[0];
}
}
$local_DEF = 'Local/5555';
$local_AMP = '@';
$ext_context = 'default';
$kick_local_channel = "$local_DEF$VLA_conf_exten$local_AMP$ext_context";
$queryCID = "ULGH3457$StarTtimE";
$stmtC="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLA_server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');";
if ($DB) {echo "<BR>$stmtC\n";}
$rslt=mysql_to_mysqli($stmtC, $link);
$stmtB = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group,extension) values('$VLA_user','LOGOUT','$VLA_campaign_id','$NOW_TIME','$now_date_epoch','$VAL_user_group','MGR LOGOUT: $PHP_AUTH_USER');";
if ($DB) {echo "<BR>$stmtB\n";}
$rslt=mysql_to_mysqli($stmtB, $link);
### Add a record to the vicidial_admin_log
$SQL_log = "$stmt|$stmtB|$stmtC|";
$SQL_log = preg_replace('/;/', '', $SQL_log);
$SQL_log = addslashes($SQL_log);
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='USERS', event_type='LOGOUT', record_id='$user', event_code='EMERGENCY LOGOUT FROM SUPERVISOR PAGE', event_sql=\"$SQL_log\", event_notes='agent_log_id: $VAL_agent_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
print "<!-- NEW vicidial_admin_log record inserted for $PHP_AUTH_USER: |$affected_rows| -->\n";
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$queuemetrics_loginout = $row[6];
$queuemetrics_addmember_enabled = $row[7];
$queuemetrics_pe_phone_append = $row[8];
$queuemetrics_pause_type = $row[9];
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$QM_LOGOFF = 'AGENTLOGOFF';
if ($queuemetrics_loginout=='CALLBACK')
{$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';}
#$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
#mysql_select_db("$queuemetrics_dbname", $linkB);
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass", "$queuemetrics_dbname");
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
$agents='@agents';
$agent_logged_in='';
$time_logged_in='0';
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
if ($queuemetrics_loginout == 'NONE')
{
$pause_typeSQL='';
if ($queuemetrics_pause_type > 0)
{$pause_typeSQL=",data5='ADMIN'";}
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user' and verb IN('ADDMEMBER','ADDMEMBER2') and time_id > $check_time order by time_id desc limit 1;";
}
$rsltB=mysql_to_mysqli($stmtB, $linkB);
if ($DB) {echo "<BR>$stmtB\n";}
$qml_ct = mysqli_num_rows($rsltB);
if ($qml_ct > 0)
{
$row=mysqli_fetch_row($rsltB);
$agent_logged_in = $row[0];
$time_logged_in = $row[1];
$RAWtime_logged_in = $row[1];
$phone_logged_in = $row[2];
}
$time_logged_in = ($now_date_epoch - $time_logged_in);
if ($time_logged_in > 1000000) {$time_logged_in=1;}
if ($queuemetrics_addmember_enabled > 0)
{
$queuemetrics_phone_environment='';
$stmt = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$VLA_campaign_id';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "<BR>$stmt\n";}
$cqpe_ct = mysqli_num_rows($rslt);
if ($cqpe_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$queuemetrics_phone_environment = $row[0];
}
$stmt = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='$agent_logged_in' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VLA_campaign_id' order by time_id desc;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($DB) {echo "$stmt\n";}
$amq_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $amq_conf_ct)
{
$row=mysqli_fetch_row($rslt);
$AMqueue[$i] = $row[0];
$i++;
}
### add the logged-in campaign as well
$AMqueue[$i] = $VLA_campaign_id;
$i++;
$amq_conf_ct++;
$i=0;
while ($i < $amq_conf_ct)
{
$pe_append='';
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($queuemetrics_phone_environment)>0) )
{
$qm_extension = explode('/',$phone_logged_in);
$pe_append = "-$qm_extension[1]";
}
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
$rslt=mysql_to_mysqli($stmt, $linkB);
$affected_rows = mysqli_affected_rows($linkB);
$i++;
}
}
if ($queuemetrics_loginout != 'NONE')
{
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
if ($DB) {echo "<BR>$stmtB\n";}
$rsltB=mysql_to_mysqli($stmtB, $linkB);
}
}
echo _QXZ("Agent")." $user - $full_name "._QXZ("has been emergency logged out, all calls in their session have been hung up, make sure they close their web browser")."<BR>\n";
}
else
{
echo _QXZ("Agent")." $user "._QXZ("is not logged in")."<BR>\n";
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
echo "<br><br>\n";
echo _QXZ("Process complete, records updated").": $UPDATEaffected_rows <br>\n";
echo "<a href=\"$PHP_SELF\">"._QXZ("Click here to go back to the logout agent screen")."</a> <br>\n";
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
?>
</PRE>
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