Changes to realtime and agent reports for UTF8 compatibility
Added AST_agent_disposition.php script git-svn-id: svn://192.168.202.10@486 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -0,0 +1,237 @@
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<?
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### AST_agent_disposition.php
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### Date Range - Agent/Campaign Disposition (Perfect Network Corporation)
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###
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### Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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###
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# CHANGES
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#
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# 70201-1213 - First build - from Marin Blu
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#
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($begin_date)) {$begin_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select campaign_id from vicidial_campaigns;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>VICIDIAL: Agent Disposition</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>Date - From: <input type=text name=begin_date value=\"$begin_date\" size=10 maxsize=10> to \n";
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echo "<input type=text name=end_date value=\"$end_date\" size=10 maxsize=10> \n";
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echo "<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($campaigns_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./server_stats.php\">REPORTS</a> </FONT>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n";
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if (!$group)
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{
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echo "\n";
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echo "PLEASE SELECT A SERVER AND DATE ABOVE AND CLICK SUBMIT\n";
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}
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else
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{
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echo "VICIDIAL: Agent Disposition $NOW_TIME\n";
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echo "Time range: $begin_date to $end_date \n\n";
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echo "---------- Disposition Details -------------\n\n";
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echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
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echo "| USER NAME | ID | CALLS | TALK | TALKAVG| A | B |CALLBK|CBHOLD| DEC | DC | DNC | DROP |INCALL| LB | N | NA | NI | NP | NQ |QUEUE | SALE | XFER |\n";
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echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
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$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date >= '$begin_date 00:00:01' and call_date <= '$end_date 23:59:59' and vicidial_users.user=vicidial_log.user and campaign_id='" . mysql_real_escape_string($group) . "' group by full_name order by calls desc limit 1000;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$TOTcalls=($TOTcalls + $row[0]);
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$TOTtotTALK=($TOTtotTALK + $row[1]);
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$calls[$i] = sprintf("%-6s", $row[0]);
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$full_name[$i]= sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
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$user[$i] = sprintf("%-10s", $row[3]); while(strlen($user[$i])>10) {$user[$i] = substr("$user[$i]", 0, -1);}
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$USERtotTALK = $row[1];
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$USERavgTALK = $row[4];
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$USERtotTALK_M = ($USERtotTALK / 60);
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$USERtotTALK_M = round($USERtotTALK_M, 2);
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$USERtotTALK_M_int = intval("$USERtotTALK_M");
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$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
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$USERtotTALK_S = ($USERtotTALK_S * 60);
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$USERtotTALK_S = round($USERtotTALK_S, 0);
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if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
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$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
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$pfUSERtotTALK_MS[$i] = sprintf("%6s", $USERtotTALK_MS);
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$USERavgTALK_M = ($USERavgTALK / 60);
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$USERavgTALK_M = round($USERavgTALK_M, 2);
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$USERavgTALK_M_int = intval("$USERavgTALK_M");
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$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
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$USERavgTALK_S = ($USERavgTALK_S * 60);
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$USERavgTALK_S = round($USERavgTALK_S, 0);
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if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
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$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
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$pfUSERavgTALK_MS[$i] = sprintf("%6s", $USERavgTALK_MS);
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$i++;
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}
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$k=0;
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while($k < $i)
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{
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$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 "; $ctINCALL[$k]="0 "; $ctDROP[$k]="0 "; $ctQUEUE[$k]="0 "; $ctNP[$k]="0 "; $ctDEC[$k]="0 "; $ctNQ[$k]="0 "; $ctNA[$k]="0 "; $ctXFER[$k]="0 "; $ctLB[$k]="0 "; $ctCALLBK[$k]="0 "; $ctCBHOLD[$k]="0 ";
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$stmt="select count(*),status from vicidial_log where call_date >= '$begin_date 00:00:01' and call_date <= '$end_date 23:59:59' and user='$user[$k]' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$m=0;
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while ($m < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if ($row[1] == 'A') {$ctA[$k]=sprintf("%-4s", $row[0]); $TOT_A = ($TOT_A + $row[0]);}
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if ($row[1] == 'B') {$ctB[$k]=sprintf("%-4s", $row[0]); $TOT_B = ($TOT_B + $row[0]);}
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if ($row[1] == 'DC') {$ctDC[$k]=sprintf("%-4s", $row[0]); $TOT_DC = ($TOT_DC + $row[0]);}
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if ($row[1] == 'DNC') {$ctDNC[$k]=sprintf("%-4s", $row[0]); $TOT_DNC = ($TOT_DNC + $row[0]);}
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if ($row[1] == 'N') {$ctN[$k]=sprintf("%-4s", $row[0]); $TOT_N = ($TOT_N + $row[0]);}
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if ($row[1] == 'NI') {$ctNI[$k]=sprintf("%-4s", $row[0]); $TOT_NI = ($TOT_NI + $row[0]);}
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if ($row[1] == 'SALE') {$ctSALE[$k]=sprintf("%-4s", $row[0]); $TOT_SALE = ($TOT_SALE + $row[0]);}
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if ($row[1] == 'INCALL') {$ctINCALL[$k]=sprintf("%-4s", $row[0]); $TOT_INCALL = ($TOT_INCALL + $row[0]);}
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if ($row[1] == 'DROP') {$ctDROP[$k]=sprintf("%-4s", $row[0]); $TOT_DROP = ($TOT_DROP + $row[0]);}
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if ($row[1] == 'QUEUE') {$ctQUEUE[$k]=sprintf("%-4s", $row[0]); $TOT_QUEUE = ($TOT_QUEUE + $row[0]);}
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if ($row[1] == 'NP') {$ctNP[$k]=sprintf("%-4s", $row[0]); $TOT_NP = ($TOT_NP + $row[0]);}
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if ($row[1] == 'DEC') {$ctDEC[$k]=sprintf("%-4s", $row[0]); $TOT_DEC = ($TOT_DEC + $row[0]);}
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if ($row[1] == 'NQ') {$ctNQ[$k]=sprintf("%-4s", $row[0]); $TOT_NQ = ($TOT_NQ + $row[0]);}
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if ($row[1] == 'NA') {$ctNA[$k]=sprintf("%-4s", $row[0]); $TOT_NA = ($TOT_NA + $row[0]);}
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if ($row[1] == 'XFER') {$ctXFER[$k]=sprintf("%-4s", $row[0]); $TOT_XFER = ($TOT_XFER + $row[0]);}
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if ($row[1] == 'LB') {$ctLB[$k]=sprintf("%-4s", $row[0]); $TOT_LB = ($TOT_LB + $row[0]);}
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if ($row[1] == 'CALLBK') {$ctCALLBK[$k]=sprintf("%-4s", $row[0]); $TOT_CALLBK = ($TOT_CALLBK + $row[0]);}
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if ($row[1] == 'CBHOLD') {$ctCBHOLD[$k]=sprintf("%-4s", $row[0]); $TOT_CBHOLD = ($TOT_CBHOLD + $row[0]);}
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$m++;
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}
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echo "| $full_name[$k] | $user[$k] | $calls[$k] | $pfUSERtotTALK_MS[$k] | $pfUSERavgTALK_MS[$k] | $ctA[$k] | $ctB[$k] | $ctCALLBK[$k] | $ctCBHOLD[$k] | $ctDEC[$k] | $ctDC[$k] | $ctDNC[$k] | $ctDROP[$k] | $ctINCALL[$k] | $ctLB[$k] | $ctN[$k] | $ctNA[$k] | $ctNI[$k] | $ctNP[$k] | $ctNQ[$k] | $ctQUEUE[$k] | $ctSALE[$k] | $ctXFER[$k] | \n";
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$k++;
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}
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$TOTcalls = sprintf("%-7s", $TOTcalls);
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$TOTtotTALK_M = ($TOTtotTALK / 60);
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$TOTtotTALK_M = round($TOTtotTALK_M, 2);
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$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
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$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
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$TOTtotTALK_S = ($TOTtotTALK_S * 60);
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$TOTtotTALK_S = round($TOTtotTALK_S, 0);
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if ($TOTtotTALK_S < 10) {$TOTtotTALK_S = "0$TOTtotTALK_S";}
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$TOTtotTALK_MS = "$TOTtotTALK_M_int:$TOTtotTALK_S";
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$TOTtotTALK_MS = sprintf("%7s", $TOTtotTALK_MS);
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while(strlen($TOTtotTALK_MS)>7) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
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$TOT_A = sprintf("%-5s", $TOT_A);
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$TOT_B = sprintf("%-5s", $TOT_B);
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$TOT_DC = sprintf("%-5s", $TOT_DC);
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$TOT_DNC = sprintf("%-5s", $TOT_DNC);
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$TOT_N = sprintf("%-5s", $TOT_N);
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$TOT_NI = sprintf("%-5s", $TOT_NI);
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$TOT_SALE = sprintf("%-5s", $TOT_SALE);
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$TOT_INCALL = sprintf("%-5s", $TOT_INCALL);
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$TOT_DROP = sprintf("%-5s", $TOT_DROP);
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$TOT_QUEUE = sprintf("%-5s", $TOT_QUEUE);
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$TOT_NP = sprintf("%-5s", $TOT_NP);
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$TOT_DEC = sprintf("%-5s", $TOT_DEC);
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$TOT_NQ = sprintf("%-5s", $TOT_NQ);
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$TOT_NA = sprintf("%-5s", $TOT_NA);
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$TOT_XFER = sprintf("%-5s", $TOT_XFER);
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$TOT_LB= sprintf("%-5s", $TOT_LB);
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$TOT_CALLBK = sprintf("%-5s", $TOT_CALLBK);
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$TOT_CBHOLD = sprintf("%-5s", $TOT_CBHOLD);
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echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
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echo "| TOTALS | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_CALLBK| $TOT_CBHOLD| $TOT_DEC| $TOT_DC| $TOT_DNC| $TOT_DROP| $TOT_INCALL| $TOT_LB| $TOT_N| $TOT_NA| $TOT_NI| $TOT_NP| $TOT_NQ| $TOT_QUEUE| $TOT_SALE| $TOT_XFER|\n";
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echo "+-----------------+------------+--------+--------+--------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+------+\n";
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echo "\n";
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}
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?>
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</BODY></HTML>
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@@ -7,6 +7,7 @@
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#
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# 60619-1711 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 70201-1203 - Added non_latin UTF8 output code, widened USER ID to 8 chars
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#
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require("dbconnect.php");
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@@ -49,6 +50,7 @@ if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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$stmt="select campaign_id from vicidial_campaigns;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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@@ -126,11 +128,12 @@ echo "VICIDIAL: Agent Performance $NOW_TIME\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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echo "---------- AGENTS Details -------------\n\n";
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echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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echo "| USER NAME | ID | CALLS | TALK | TALKAVG| A | B | DC | DNC | N | NI | SALE |\n";
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echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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echo "| USER NAME | ID | CALLS | TALK | TALKAVG| A | B | DC | DNC | N | NI | SALE |\n";
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echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=vicidial_log.user and campaign_id='" . mysql_real_escape_string($group) . "' group by full_name order by calls desc limit 1000;";
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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@@ -142,7 +145,7 @@ while ($i < $rows_to_print)
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$TOTtotTALK=($TOTtotTALK + $row[1]);
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$calls[$i] = sprintf("%-6s", $row[0]);
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$full_name[$i]= sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
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$user[$i] = sprintf("%-6s", $row[3]);
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$user[$i] = sprintf("%-8s", $row[3]);
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$USERtotTALK = $row[1];
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$USERavgTALK = $row[4];
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@@ -173,6 +176,10 @@ while($k < $i)
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{
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$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 ";
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$stmt="select count(*),status from vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
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if ($non_latin > 0)
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{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
@@ -217,9 +224,9 @@ while($k < $i)
|
||||
$TOT_NI = sprintf("%-5s", $TOT_NI);
|
||||
$TOT_SALE = sprintf("%-5s", $TOT_SALE);
|
||||
|
||||
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
|
||||
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
echo "\n";
|
||||
|
||||
|
||||
@@ -8,6 +8,7 @@
|
||||
# 60619-1712 - Added variable filtering to eliminate SQL injection attack threat
|
||||
# - Added required user/pass to gain access to this page
|
||||
# 70118-1705 - Added user_group filtering option
|
||||
# 70201-1207 - Added non_latin UTF8 output code, widened USER ID to 8 chars
|
||||
#
|
||||
|
||||
require("dbconnect.php");
|
||||
@@ -54,6 +55,7 @@ if (!isset($group)) {$group = '';}
|
||||
if (!isset($query_date)) {$query_date = $NOW_DATE;}
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$campaigns_to_print = mysql_num_rows($rslt);
|
||||
@@ -65,6 +67,7 @@ while ($i < $campaigns_to_print)
|
||||
$i++;
|
||||
}
|
||||
$stmt="select user_group from vicidial_user_groups;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$user_groups_to_print = mysql_num_rows($rslt);
|
||||
@@ -130,7 +133,7 @@ if (!$group)
|
||||
{
|
||||
echo "\n";
|
||||
echo "PLEASE SELECT A CAMPAIGN AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
|
||||
echo " NOTE: stats taken from 6 hour shift specified\n";
|
||||
echo " NOTE: stats taken from shift specified\n";
|
||||
}
|
||||
|
||||
else
|
||||
@@ -165,11 +168,12 @@ echo "VICIDIAL: Agent Performance Detail $NOW_TIME\n";
|
||||
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
|
||||
echo "---------- AGENTS Details -------------\n\n";
|
||||
|
||||
echo "+-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG| A | B | DC | DNC | N | NI | CB | SALE |\n";
|
||||
echo "+-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG| A | B | DC | DNC | N | NI | CB | SALE |\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,avg(talk_sec),sum(pause_sec),avg(pause_sec),sum(wait_sec),avg(wait_sec),sum(dispo_sec),avg(dispo_sec) from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<48800 and wait_sec<48800 and talk_sec<48800 and dispo_sec<48800 $ugSQL group by full_name order by calls desc limit 1000;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
@@ -185,7 +189,7 @@ while ($i < $rows_to_print)
|
||||
$TOTtotDISPO=($TOTtotDISPO + $row[9]);
|
||||
$calls[$i] = sprintf("%-6s", $row[0]);
|
||||
$full_name[$i]= sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
|
||||
$user[$i] = sprintf("%-6s", $row[3]);
|
||||
$user[$i] = sprintf("%-8s", $row[3]);
|
||||
$USERtime = ($row[1] + $row[5] + $row[7] + $row[9]);
|
||||
$USERtotTALK = $row[1];
|
||||
$USERavgTALK = $row[4];
|
||||
@@ -294,6 +298,7 @@ while($k < $i)
|
||||
{
|
||||
$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 "; $ctCB[$k]="0 ";
|
||||
$stmt="select count(*),status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
|
||||
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rows_to_print = mysql_num_rows($rslt);
|
||||
@@ -431,9 +436,9 @@ while($k < $i)
|
||||
$TOT_SALE = sprintf("%-5s", $TOT_SALE);
|
||||
$TOT_AGENTS = sprintf("%-4s", $k);
|
||||
|
||||
echo "+-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS| $TOTtotPAUSE_MS| $TOTavgPAUSE_MS | $TOTtotWAIT_MS| $TOTavgWAIT_MS | $TOTtotTALK_MS| $TOTavgTALK_MS | $TOTtotDISPO_MS| $TOTavgDISPO_MS | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_CB| $TOT_SALE|\n";
|
||||
echo "+--------------------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $TOTtime_MS| $TOTtotPAUSE_MS| $TOTavgPAUSE_MS | $TOTtotWAIT_MS| $TOTavgWAIT_MS | $TOTtotTALK_MS| $TOTavgTALK_MS | $TOTtotDISPO_MS| $TOTavgDISPO_MS | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_CB| $TOT_SALE|\n";
|
||||
echo "+-----------------+----------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+\n";
|
||||
|
||||
echo "\n";
|
||||
|
||||
|
||||
@@ -118,6 +118,10 @@ $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
||||
|
||||
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
||||
if ($DB) {echo "|$stmt|\n";}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$auth=$row[0];
|
||||
@@ -138,6 +142,10 @@ $epochSIXhoursAGO = ($STARTtime - 21600);
|
||||
$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
|
||||
|
||||
$stmt="select campaign_id from vicidial_campaigns where active='Y';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -151,6 +159,10 @@ while ($i < $groups_to_print)
|
||||
}
|
||||
|
||||
$stmt="select * from vicidial_user_groups;";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if (!isset($DB)) {$DB=0;}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -257,6 +269,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout) from vicidial_campaigns;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DIALlev = $row[0];
|
||||
@@ -283,6 +299,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select count(*) from vicidial_hopper;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$VDhop = $row[0];
|
||||
@@ -292,6 +312,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today) from vicidial_campaign_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$DAleads = $row[0];
|
||||
@@ -314,6 +338,10 @@ if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
||||
{
|
||||
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$balanceSHORT = $row[0];
|
||||
@@ -407,6 +435,10 @@ echo "</FORM>\n\n";
|
||||
if (eregi("(CLOSER|BLEND|INBND|_C$|_B$|_I$)",$group))
|
||||
{
|
||||
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
||||
@@ -422,6 +454,10 @@ else
|
||||
|
||||
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
|
||||
}
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$parked_to_print = mysql_num_rows($rslt);
|
||||
@@ -560,6 +596,10 @@ $stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UN
|
||||
|
||||
#$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and campaign_id='" . mysql_real_escape_string($group) . "' order by $orderSQL;";
|
||||
|
||||
if ($non_latin > 0)
|
||||
{
|
||||
$rslt=mysql_query("SET NAMES 'UTF8'");
|
||||
}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$talking_to_print = mysql_num_rows($rslt);
|
||||
|
||||
Reference in New Issue
Block a user