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Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report

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git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-12-14 15:16:59 +00:00
parent c3aae778e0
commit 45c854a772
10 changed files with 390 additions and 67 deletions
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agc_2-X/trunk/UPGRADE
+3
View File
@@ -335,6 +335,9 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
79. Added 5 custom fields to the user settings
80. Added Initial Queue Position logging on inbound calls and a summary of this
to the Inbound report
agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+26 -4
View File
@@ -105,6 +105,7 @@
# 91105-1258 - Added CallerIDnumber change on Drop when sending call out
# 91122-2352 - Added queue_log IVR and DID entry linking
# 91125-0921 - Fixed no-agent-no-queue AGENTDIRECT bug
# 91213-0942 - Added queue_position to queue_log COMPLETE... records
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -115,7 +116,7 @@ $start_moh=1;
$at='@';
$S='*';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=119;
$mysql_log_count=121;
$one_mysql_log=0;
@@ -1173,7 +1174,7 @@ $sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$auto_call_id = "$aryA[0]";
$auto_call_id = $aryA[0];
### UPDATE existing record to LIVE in the vicidial_auto_calls table
$stmtA = "UPDATE vicidial_auto_calls SET campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-0',queue_priority='$queue_priority' $adSQL WHERE auto_call_id='$auto_call_id';";
@@ -1198,7 +1199,7 @@ if ($Uaffected_rows < 1)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$auto_call_id = "$aryA[0]";
$auto_call_id = $aryA[0];
}
$sthA->finish();
}
@@ -1213,7 +1214,28 @@ if ($enable_queuemetrics_logging > 0)
$dbhB->disconnect();
}
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='VDCL', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid' $adSQL;";
### determin original queue position of the call
$queue_position=1;
$stmtA = "SELECT count(*) from vicidial_auto_calls where status = 'LIVE' and campaign_id='$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
$dbhP=$dbhA; $mysql_count='02120'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
}
### UPDATE vicidial_auto_calls record with starting queue_position
$stmtA = "UPDATE vicidial_auto_calls SET queue_position='$queue_position' WHERE auto_call_id='$auto_call_id';";
$Uaffected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$Uaffected_rows|$stmtA|"; &agi_output;}
$dbhP=$dbhA; $mysql_count='02121'; $MEL_aff_rows=$Uaffected_rows; &mysql_error_logging;
### INSERT vicidial_closer_log record, call is entering the queue
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='VDCL', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid', queue_position='$queue_position' $adSQL;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02031'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
agc_2-X/trunk/bin/AST_VDauto_dial.pl
+79 -2
View File
@@ -87,6 +87,7 @@
# 91026-1218 - Added AREACODE DNC option
# 91108-2122 - Added LAGGED PAUSEREASON QM entry for lagged agents
# 91123-1802 - Added outbound_autodial field, and exception for outbound-only agents on blended campaign
# 91213-1856 - Added queue_position to queue_log ABANDON records
#
@@ -1373,7 +1374,45 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$KLcallerid[$kill_vac]',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='1',data2='1',data3='$CLstage',serverid='$queuemetrics_log_id';";
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$stmtA = "SELECT queue_position FROM vicidial_closer_log where lead_id='$CLlead_id' and campaign_id='$CLcampaign_id' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
}
$sthA->finish();
### find current number of calls in this queue to find position when channel hung up
$current_position=1;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id='$CLcampaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$current_position = ($aryA[0] + 1);
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$KLcallerid[$kill_vac]',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
@@ -1959,7 +1998,45 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$CLcallerid',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='1',data2='1',data3='$CLstage',serverid='$queuemetrics_log_id';";
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$stmtA = "SELECT queue_position FROM vicidial_closer_log where lead_id='$CLlead_id' and campaign_id='$CLcampaign_id' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
}
$sthA->finish();
### find current number of calls in this queue to find position when channel hung up
$current_position=1;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id='$CLcampaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$current_position = ($aryA[0] + 1);
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$CLcallerid',queue='$CLcampaign_id',agent='NONE',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$CLstage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
agc_2-X/trunk/bin/AST_cleanup_agent_log.pl
+93 -3
View File
@@ -22,6 +22,7 @@
# 91112-1100 - Added fixing for more QM issues, added CALLOUTBOUND checking with ENTERQUEUE
# 91209-0956 - Added PAUSEREASON-LAGGED queue_log correction during live call
# 91210-0609 - Added LOGOFF queue_log correction during live call
# 91214-0933 - Added queue_position to queue_log COMPLETE... and ABANDON records
#
# constants
@@ -293,6 +294,8 @@ if ($enable_queuemetrics_logging > 0)
$queue[$h] = $aryB[2];
$verb[$h] = $aryB[3];
$serverid[$h] = $aryB[4];
$lead_id[$h] = substr($call_id[$h], 11, 9);
$lead_id[$h] = ($lead_id[$h] + 0);
$h++;
}
$sthB->finish();
@@ -347,9 +350,36 @@ if ($enable_queuemetrics_logging > 0)
$EQdead++;
if ($DB) {print " DEAD IN-QUEUE queue_log CALL: $EQdead|$call_id[$h]|$VLAlive_count|$VAClive_count\n";}
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$queue_seconds=0;
$stmtA = "SELECT queue_position,queue_seconds FROM vicidial_closer_log where lead_id='$lead_id[$h]' and campaign_id='$queue[$h]' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$queue_seconds = floor($aryA[1] + .5);
}
$sthA->finish();
$newtimeABANDON = ($time_id[$h] + 1);
##### insert an ABANDON record for this call into the queue_log
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$newtimeABANDON',call_id='$call_id[$h]',queue='$queue[$h]',agent='NONE',verb='ABANDON',data1='1',data2='1',data3='1',serverid='$serverid[$h]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$newtimeABANDON',call_id='$call_id[$h]',queue='$queue[$h]',agent='NONE',verb='ABANDON',data1='1',data2='$queue_position',data3='$queue_seconds',serverid='$serverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
@@ -505,6 +535,7 @@ if ( ($enable_queuemetrics_logging > 0) && ($login_lagged_check > 0) )
@agent=@MT;
@verb=@MT;
@serverid=@MT;
@lead_id=@MT;
if ($DB) {print " - Checking for LOGIN and LAGGED pausereason records in queue_log\n";}
@@ -783,6 +814,8 @@ if ($enable_queuemetrics_logging > 0)
$Sagent[$h] = "$aryB[3]";
$Sverb[$h] = "$aryB[4]";
$Sserverid[$h] = "$aryB[5]";
$Slead_id[$h] = substr($Scall_id[$h], 11, 9);
$Slead_id[$h] = ($Slead_id[$h] + 0);
}
$sthB->finish();
@@ -825,9 +858,36 @@ if ($enable_queuemetrics_logging > 0)
}
else
{
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$queue_seconds=0;
$stmtA = "SELECT queue_position,queue_seconds FROM vicidial_closer_log where lead_id='$Slead_id[$h]' and campaign_id='$Squeue[$h]' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$queue_seconds = floor($aryA[1] + .5);
}
$sthA->finish();
##### insert a COMPLETEAGENT record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Squeue[$h]',agent='$Sagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='1',serverid='$Sserverid[$h]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Squeue[$h]',agent='$Sagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Sserverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB);
@@ -909,9 +969,39 @@ if ($enable_queuemetrics_logging > 0)
$VALstatus =~ s/ //gi;
if ( ($VALstatus =~ /NULL/i) || (length($VALstatus<1)) ) {$VALstatus='ERI';}
$Clead_id[$h] = substr($Ccall_id[$h], 11, 9);
$Clead_id[$h] = ($Clead_id[$h] + 0);
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$queue_seconds=0;
$stmtA = "SELECT queue_position,queue_seconds FROM vicidial_closer_log where lead_id='$Clead_id[$h]' and campaign_id='$Cqueue[$h]' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
$queue_seconds = floor($aryA[1] + .5);
}
$sthA->finish();
##### insert a COMPLETEAGENT record for this call into the queue_log
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='1',serverid='$Cserverid[$h]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='$queue_position',serverid='$Cserverid[$h]';";
if ($TEST < 1)
{
$Baffected_rows = $dbhB->do($stmtB) or die "ERROR: $stmtB" . DBI->errstr;
agc_2-X/trunk/bin/FastAGI_log.pl
+61 -23
View File
@@ -51,6 +51,7 @@
# 90815-0750 - Fixed extra vicidial_log logging
# 91020-0055 - Fixed several bugs with auto-alt-dial, DNC and extended alt number dialing
# 91026-1148 - Added AREACODE DNC option
# 91213-1213 - Added queue_position to queue_log COMPLETE... and ABANDON records
#
# defaults for PreFork
@@ -749,7 +750,7 @@ sub process_request
{
########## FIND AND DELETE vicidial_auto_calls ##########
$VD_alt_dial = 'NONE';
$stmtA = "SELECT lead_id,callerid,campaign_id,alt_dial,stage,UNIX_TIMESTAMP(call_time),uniqueid,status,call_time,phone_code,phone_number FROM vicidial_auto_calls where uniqueid = '$uniqueid' or callerid = '$callerid' limit 1;";
$stmtA = "SELECT lead_id,callerid,campaign_id,alt_dial,stage,UNIX_TIMESTAMP(call_time),uniqueid,status,call_time,phone_code,phone_number,queue_position FROM vicidial_auto_calls where uniqueid = '$uniqueid' or callerid = '$callerid' limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -758,17 +759,18 @@ sub process_request
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VD_lead_id = $aryA[0];
$VD_callerid = $aryA[1];
$VD_campaign_id = $aryA[2];
$VD_alt_dial = $aryA[3];
$VD_stage = $aryA[4];
$VD_start_epoch = $aryA[5];
$VD_uniqueid = $aryA[6];
$VD_status = $aryA[7];
$VD_call_time = $aryA[8];
$VD_phone_code = $aryA[9];
$VD_phone_number = $aryA[10];
$VD_lead_id = $aryA[0];
$VD_callerid = $aryA[1];
$VD_campaign_id = $aryA[2];
$VD_alt_dial = $aryA[3];
$VD_stage = $aryA[4];
$VD_start_epoch = $aryA[5];
$VD_uniqueid = $aryA[6];
$VD_status = $aryA[7];
$VD_call_time = $aryA[8];
$VD_phone_code = $aryA[9];
$VD_phone_number = $aryA[10];
$VD_queue_position = $aryA[11];
$rec_countCUSTDATA++;
}
$sthA->finish();
@@ -789,17 +791,15 @@ sub process_request
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$enable_queuemetrics_logging = "$aryA[0]";
$queuemetrics_server_ip = "$aryA[1]";
$queuemetrics_dbname = "$aryA[2]";
$queuemetrics_login= "$aryA[3]";
$queuemetrics_pass = "$aryA[4]";
$queuemetrics_log_id = "$aryA[5]";
$rec_count++;
$enable_queuemetrics_logging = $aryA[0];
$queuemetrics_server_ip = $aryA[1];
$queuemetrics_dbname = $aryA[2];
$queuemetrics_login= $aryA[3];
$queuemetrics_pass = $aryA[4];
$queuemetrics_log_id = $aryA[5];
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
@@ -830,14 +830,52 @@ sub process_request
}
$sthB->finish();
$secX = time();
$Rtarget = ($secX - 21600); # look for VDCL entry within last 6 hours
($Rsec,$Rmin,$Rhour,$Rmday,$Rmon,$Ryear,$Rwday,$Ryday,$Risdst) = localtime($Rtarget);
$Ryear = ($Ryear + 1900);
$Rmon++;
if ($Rmon < 10) {$Rmon = "0$Rmon";}
if ($Rmday < 10) {$Rmday = "0$Rmday";}
if ($Rhour < 10) {$Rhour = "0$Rhour";}
if ($Rmin < 10) {$Rmin = "0$Rmin";}
if ($Rsec < 10) {$Rsec = "0$Rsec";}
$RSQLdate = "$Ryear-$Rmon-$Rmday $Rhour:$Rmin:$Rsec";
### find original queue position of the call
$queue_position=1;
$stmtA = "SELECT queue_position FROM vicidial_closer_log where uniqueid='$unique_id' and lead_id='$CIDlead_id' and campaign_id='$VD_campaign_id' and call_date > \"$RSQLdate\" order by closecallid desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
}
$sthA->finish();
if ($rec_count < 1)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='ABANDON',data1='1',data2='1',data3='$VD_stage',serverid='$queuemetrics_log_id';";
### find current number of calls in this queue to find position when channel hung up
$current_position=1;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id='$VD_campaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$current_position = ($aryA[0] + 1);
}
$sthA->finish();
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='ABANDON',data1='$current_position',data2='$queue_position',data3='$VD_stage',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
}
else
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='COMPLETECALLER',data1='$VD_stage',data2='$VD_call_length',data3='1',serverid='$queuemetrics_log_id';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$VD_callerid',queue='$VD_campaign_id',agent='$VD_agent',verb='COMPLETECALLER',data1='$VD_stage',data2='$VD_call_length',data3='$queue_position',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
}
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+3 -1
View File
@@ -385,6 +385,7 @@ alt_dial VARCHAR(6) default 'NONE',
queue_priority TINYINT(2) default '0',
agent_only VARCHAR(20) default '',
agent_grab VARCHAR(20) default '',
queue_position SMALLINT(4) UNSIGNED default '1',
index (uniqueid),
index (callerid),
index (call_time),
@@ -434,6 +435,7 @@ xfercallid INT(9) UNSIGNED,
term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','HOLDRECALLXFER','HOLDTIME','NOAGENT','NONE') default 'NONE',
uniqueid VARCHAR(20) NOT NULL default '',
agent_only VARCHAR(20) default '',
queue_position SMALLINT(4) UNSIGNED default '1',
index (lead_id),
index (call_date),
index (campaign_id),
@@ -1988,7 +1990,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number);
CREATE INDEX date_user on vicidial_closer_log (call_date,user);
CREATE INDEX comment_a on live_inbound_log (comment_a);
UPDATE system_settings SET db_schema_version='1187',db_schema_update_date=NOW();
UPDATE system_settings SET db_schema_version='1188',db_schema_update_date=NOW();
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
agc_2-X/trunk/extras/upgrade_2.2.0.sql
+6
View File
@@ -666,3 +666,9 @@ ALTER TABLE vicidial_campaigns ADD crm_popup_login ENUM('Y','N') default 'N';
ALTER TABLE vicidial_campaigns ADD crm_login_address TEXT;
UPDATE system_settings SET db_schema_version='1187',db_schema_update_date=NOW();
ALTER TABLE vicidial_closer_log ADD queue_position SMALLINT(4) UNSIGNED default '1';
ALTER TABLE vicidial_auto_calls ADD queue_position SMALLINT(4) UNSIGNED default '1';
UPDATE system_settings SET db_schema_version='1188',db_schema_update_date=NOW();
agc_2-X/trunk/www/agc/manager_send.php
+17 -14
View File
@@ -93,10 +93,11 @@
# 90924-1555 - Added am_message_exten_override for list_id option
# 91112-1110 - Added CALLOUTBOUND value to QM entry lookup
# 91205-2103 - Code cleanup
# 91213-1208 - Added queue_position to queue_log COMPLETE... records
#
$version = '2.2.0-45';
$build = '91205-2103';
$version = '2.2.0-46';
$build = '91213-1208';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=85;
$one_mysql_log=0;
@@ -607,24 +608,26 @@ if ($ACTION=="Hangup")
if ($format=='debug') {echo "\n<!-- $caller_connect|$stmt -->";}
if ($caller_connect > 0)
{
$CLqueue_position='1';
### grab call lead information needed for QM logging
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where callerid='$CalLCID' order by call_time limit 1;";
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid,queue_position from vicidial_auto_calls where callerid='$CalLCID' order by call_time limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02016',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_qm_ct = mysql_num_rows($rslt);
if ($VAC_qm_ct > 0)
{
$row=mysql_fetch_row($rslt);
$auto_call_id = $row[0];
$CLlead_id = $row[1];
$CLphone_number = $row[2];
$CLstatus = $row[3];
$CLcampaign_id = $row[4];
$CLphone_code = $row[5];
$CLalt_dial = $row[6];
$CLstage = $row[7];
$CLcallerid = $row[8];
$CLuniqueid = $row[9];
$auto_call_id = $row[0];
$CLlead_id = $row[1];
$CLphone_number = $row[2];
$CLstatus = $row[3];
$CLcampaign_id = $row[4];
$CLphone_code = $row[5];
$CLalt_dial = $row[6];
$CLstage = $row[7];
$CLcallerid = $row[8];
$CLuniqueid = $row[9];
$CLqueue_position = $row[10];
}
if ($format=='debug') {echo "\n<!-- $CLcampaign_id|$stmt -->";}
@@ -659,7 +662,7 @@ if ($ACTION=="Hangup")
{$secondS = ($StarTtime - $time_id);}
if ($format=='debug') {echo "\n<!-- $caller_complete|$stmt -->";}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$CLcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$secondS',data3='1',serverid='$queuemetrics_log_id';";
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$CLcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$secondS',data3='$CLqueue_position',serverid='$queuemetrics_log_id';";
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02019',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysql_affected_rows($linkB);
agc_2-X/trunk/www/agc/vdc_db_query.php
+40 -20
View File
@@ -223,12 +223,13 @@
# 91112-1107 - Changed ENTERQUEUE to CALLOUTBOUND for QM logging
# 91123-1801 - Added outbound_autodial field
# 91204-1937 - Added logging of agent grab calls
# 91213-0946 - Added queue_position to queue_log COMPLETE... records
#
$version = '2.2.0-132';
$build = '91204-1937';
$version = '2.2.0-133';
$build = '91213-0946';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=272;
$mysql_log_count=273;
$one_mysql_log=0;
require("dbconnect.php");
@@ -2864,8 +2865,9 @@ if ($stage == "end")
{
if ($enable_queuemetrics_logging > 0)
{
$CLqueue_position=1;
### check to see if lead should be alt_dialed
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid from vicidial_auto_calls where lead_id='$lead_id' order by call_time desc limit 1;";
$stmt="SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code,alt_dial,stage,callerid,uniqueid,queue_position from vicidial_auto_calls where lead_id='$lead_id' order by call_time desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00084',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -2873,22 +2875,23 @@ if ($stage == "end")
if ($VAC_qm_ct > 0)
{
$row=mysql_fetch_row($rslt);
$auto_call_id = $row[0];
$CLlead_id = $row[1];
$CLphone_number = $row[2];
$CLstatus = $row[3];
$CLcampaign_id = $row[4];
$CLphone_code = $row[5];
$CLalt_dial = $row[6];
$CLstage = $row[7];
$CLcallerid = $row[8];
$CLuniqueid = $row[9];
$auto_call_id = $row[0];
$CLlead_id = $row[1];
$CLphone_number = $row[2];
$CLstatus = $row[3];
$CLcampaign_id = $row[4];
$CLphone_code = $row[5];
$CLalt_dial = $row[6];
$CLstage = $row[7];
$CLcallerid = $row[8];
$CLuniqueid = $row[9];
$CLqueue_position = $row[10];
}
$CLstage = preg_replace("/XFER|CLOSER|-/",'',$CLstage);
if ($CLstage < 0.25) {$CLstage=0;}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$CLqueue_position',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00085',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -3025,16 +3028,17 @@ if ($stage == "end")
if ( (ereg("NONE",$term_reason)) or (ereg("NONE",$VDterm_reason)) or (strlen($VDterm_reason) < 1) )
{
### check to see if lead should be alt_dialed
$stmt="SELECT term_reason,closecallid from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
### find out who hung up the call
$stmt="SELECT term_reason,closecallid,queue_position from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00091',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_qm_ct = mysql_num_rows($rslt);
if ($VAC_qm_ct > 0)
{
$row=mysql_fetch_row($rslt);
$VDterm_reason = $row[0];
$VDvicidial_id = $row[1];
$VDterm_reason = $row[0];
$VDvicidial_id = $row[1];
$VDqueue_position = $row[2];
$VDIDselect = "VDCL_LID4HOUR $lead_id $four_hours_ago";
}
if (ereg("CALLER",$VDterm_reason))
@@ -3074,7 +3078,23 @@ if ($stage == "end")
}
if ($agent_complete < 1)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='1',serverid='$queuemetrics_log_id';";
if (strlen($VDqueue_position) < 1)
{
### find out who hung up the call
$stmt="SELECT queue_position from vicidial_closer_log where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00273',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_qm_ct = mysql_num_rows($rslt);
if ($VAC_qm_ct > 0)
{
$row=mysql_fetch_row($rslt);
$VDqueue_position = $row[0];
}
}
if (strlen($VDqueue_position) < 1)
{$VDqueue_position=1;}
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MDnextCID',queue='$VDcampaign_id',agent='Agent/$user',verb='COMPLETEAGENT',data1='$CLstage',data2='$length_in_sec',data3='$VDqueue_position',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00094',$user,$server_ip,$session_name,$one_mysql_log);}
agc_2-X/trunk/www/vicidial/AST_CLOSERstats.php
+62
View File
@@ -23,6 +23,7 @@
# 90508-0644 - Changed to PHP long tags
# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
# 90801-0921 - Added in-group name to pulldown
# 91214-0955 - Added INITIAL QUEUE POSITION BREAKDOWN
#
require("dbconnect.php");
@@ -1049,6 +1050,67 @@ echo "| TOTAL | $TOTCATcalls |\n";
echo "+----------------------+------------+\n";
##############################
######### CALL INITIAL QUEUE POSITION BREAKDOWN
$TOTALcalls = 0;
echo "\n";
echo "---------- CALL INITIAL QUEUE POSITION BREAKDOWN\n";
echo "+-------------------------------------------------------------------------------------+------------+\n";
echo "| 1 2 3 4 5 6 7 8 9 10 15 20 25 +25 | TOTAL |\n";
echo "+-------------------------------------------------------------------------------------+------------+\n";
$stmt="select count(*),queue_position from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_position;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$positions_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $positions_to_print)
{
$row=mysql_fetch_row($rslt);
$TOTALcalls = ($TOTALcalls + $row[0]);
if ( ($row[1] > 0) and ($row[1] <= 1) ) {$qp_1 = ($qp_1 + $row[0]);}
if ( ($row[1] > 1) and ($row[1] <= 2) ) {$qp_2 = ($qp_2 + $row[0]);}
if ( ($row[1] > 2) and ($row[1] <= 3) ) {$qp_3 = ($qp_3 + $row[0]);}
if ( ($row[1] > 3) and ($row[1] <= 4) ) {$qp_4 = ($qp_4 + $row[0]);}
if ( ($row[1] > 4) and ($row[1] <= 5) ) {$qp_5 = ($qp_5 + $row[0]);}
if ( ($row[1] > 5) and ($row[1] <= 6) ) {$qp_6 = ($qp_6 + $row[0]);}
if ( ($row[1] > 6) and ($row[1] <= 7) ) {$qp_7 = ($qp_7 + $row[0]);}
if ( ($row[1] > 7) and ($row[1] <= 8) ) {$qp_8 = ($qp_8 + $row[0]);}
if ( ($row[1] > 8) and ($row[1] <= 9) ) {$qp_9 = ($qp_9 + $row[0]);}
if ( ($row[1] > 9) and ($row[1] <= 10) ) {$qp10 = ($qp10 + $row[0]);}
if ( ($row[1] > 10) and ($row[1] <= 15) ) {$qp15 = ($qp15 + $row[0]);}
if ( ($row[1] > 15) and ($row[1] <= 20) ) {$qp20 = ($qp20 + $row[0]);}
if ( ($row[1] > 20) and ($row[1] <= 25) ) {$qp25 = ($qp25 + $row[0]);}
if ($row[1] > 25) {$qp99 = ($qp99 + $row[0]);}
$i++;
}
$qp_1 = sprintf("%5s", $qp_1);
$qp_2 = sprintf("%5s", $qp_2);
$qp_3= sprintf("%5s", $qp_3);
$qp_4 = sprintf("%5s", $qp_4);
$qp_5 = sprintf("%5s", $qp_5);
$qp_6 = sprintf("%5s", $qp_6);
$qp_7 = sprintf("%5s", $qp_7);
$qp_8 = sprintf("%5s", $qp_8);
$qp_9 = sprintf("%5s", $qp_9);
$qp10 = sprintf("%5s", $qp10);
$qp15 = sprintf("%5s", $qp15);
$qp20 = sprintf("%5s", $qp20);
$qp25 = sprintf("%5s", $qp25);
$qp99 = sprintf("%5s", $qp99);
$TOTALcalls = sprintf("%10s", $TOTALcalls);
echo "| $qp_1 $qp_2 $qp_3 $qp_4 $qp_5 $qp_6 $qp_7 $qp_8 $qp_9 $qp10 $qp15 $qp20 $qp25 $qp99 | $TOTALcalls |\n";
echo "+-------------------------------------------------------------------------------------+------------+\n";
##############################
######### USER STATS