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Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report

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git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-12-14 15:16:59 +00:00
parent c3aae778e0
commit 45c854a772
10 changed files with 390 additions and 67 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+26 -4
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@@ -105,6 +105,7 @@
# 91105-1258 - Added CallerIDnumber change on Drop when sending call out
# 91122-2352 - Added queue_log IVR and DID entry linking
# 91125-0921 - Fixed no-agent-no-queue AGENTDIRECT bug
# 91213-0942 - Added queue_position to queue_log COMPLETE... records
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -115,7 +116,7 @@ $start_moh=1;
$at='@';
$S='*';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=119;
$mysql_log_count=121;
$one_mysql_log=0;
@@ -1173,7 +1174,7 @@ $sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$auto_call_id = "$aryA[0]";
$auto_call_id = $aryA[0];
### UPDATE existing record to LIVE in the vicidial_auto_calls table
$stmtA = "UPDATE vicidial_auto_calls SET campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-0',queue_priority='$queue_priority' $adSQL WHERE auto_call_id='$auto_call_id';";
@@ -1198,7 +1199,7 @@ if ($Uaffected_rows < 1)
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$auto_call_id = "$aryA[0]";
$auto_call_id = $aryA[0];
}
$sthA->finish();
}
@@ -1213,7 +1214,28 @@ if ($enable_queuemetrics_logging > 0)
$dbhB->disconnect();
}
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='VDCL', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid' $adSQL;";
### determin original queue position of the call
$queue_position=1;
$stmtA = "SELECT count(*) from vicidial_auto_calls where status = 'LIVE' and campaign_id='$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
$dbhP=$dbhA; $mysql_count='02120'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$queue_position = $aryA[0];
}
### UPDATE vicidial_auto_calls record with starting queue_position
$stmtA = "UPDATE vicidial_auto_calls SET queue_position='$queue_position' WHERE auto_call_id='$auto_call_id';";
$Uaffected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$Uaffected_rows|$stmtA|"; &agi_output;}
$dbhP=$dbhA; $mysql_count='02121'; $MEL_aff_rows=$Uaffected_rows; &mysql_error_logging;
### INSERT vicidial_closer_log record, call is entering the queue
$stmtA = "INSERT INTO vicidial_closer_log SET lead_id='$insert_lead_id', campaign_id='$channel_group', call_date='$SQLdate', start_epoch='$now_date_epoch', status='QUEUE', phone_code='$phone_code', phone_number='$phone_number', user='VDCL', processed='N', xfercallid='$insert_xfer_id', uniqueid='$uniqueid', queue_position='$queue_position' $adSQL;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02031'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;