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Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached.

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Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-02-07 04:48:33 +00:00
parent 991690a707
commit 5260a15ac4
16 changed files with 2904 additions and 81 deletions
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agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php
+72 -26
View File
@@ -1,7 +1,7 @@
<?php
# AST_timeonVDADall.php
#
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2018 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# live real-time stats for the VICIDIAL Auto-Dialer all servers
#
@@ -107,10 +107,11 @@
# 170321-1145 - Added pause code time limits colors
# 170409-1556 - Added IP List validation code
# 170615-0023 - Added DIAL status for manual dial agent calls that have not been answered
# 180204-1538 - Added display of LIVE Inbound Callback Queue Calls
#
$version = '2.14-95';
$build = '170615-0023';
$version = '2.14-96';
$build = '180204-1538';
header ("Content-type: text/html; charset=utf-8");
@@ -1270,10 +1271,8 @@ if ($droppedOFtotal > 0)
##### SHOW IN-GROUP STATS OR INBOUND ONLY WITH VIEW-MORE ###
if ( ($ALLINGROUPstats > 0) or ( (preg_match('/O/',$with_inbound)) and ($adastats > 1) ) )
{
$stmtB="SELECT calls_today,drops_today,$answers_singleSQL,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,hold_sec_stat_one,hold_sec_stat_two,hold_sec_answer_calls,hold_sec_drop_calls,hold_sec_queue_calls,campaign_id from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL) order by campaign_id;";
$stmtB="SELECT campaign_id from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL) order by campaign_id;";
if ($DB > 0) {echo "\n|$stmtB|\n";}
$r=0;
$rslt=mysql_to_mysqli($stmtB, $link);
$ingroups_to_print = mysqli_num_rows($rslt);
@@ -1282,23 +1281,41 @@ if ( ($ALLINGROUPstats > 0) or ( (preg_match('/O/',$with_inbound)) and ($adastat
while ($ingroups_to_print > $r)
{
$row=mysqli_fetch_row($rslt);
$callsTODAY = $row[0];
$dropsTODAY = $row[1];
$answersTODAY = $row[2];
$VSCcat1 = $row[3];
$VSCcat1tally = $row[4];
$VSCcat2 = $row[5];
$VSCcat2tally = $row[6];
$VSCcat3 = $row[7];
$VSCcat3tally = $row[8];
$VSCcat4 = $row[9];
$VSCcat4tally = $row[10];
$hold_sec_stat_one = $row[11];
$hold_sec_stat_two = $row[12];
$hold_sec_answer_calls = $row[13];
$hold_sec_drop_calls = $row[14];
$hold_sec_queue_calls = $row[15];
$ingroupdetail = $row[16];
$ARYingroupdetail[$r] = $row[0];
$r++;
}
$r=0;
while ($ingroups_to_print > $r)
{
$stmtB="SELECT calls_today,drops_today,$answers_singleSQL,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,hold_sec_stat_one,hold_sec_stat_two,hold_sec_answer_calls,hold_sec_drop_calls,hold_sec_queue_calls,campaign_id from vicidial_campaign_stats where campaign_id='$ARYingroupdetail[$r]';";
if ($DB > 0) {echo "\n|$stmtB|\n";}
$rslt=mysql_to_mysqli($stmtB, $link);
$ingroup_to_print = mysqli_num_rows($rslt);
if ($ingroup_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$callsTODAY = $row[0];
$dropsTODAY = $row[1];
$answersTODAY = $row[2];
$VSCcat1 = $row[3];
$VSCcat1tally = $row[4];
$VSCcat2 = $row[5];
$VSCcat2tally = $row[6];
$VSCcat3 = $row[7];
$VSCcat3tally = $row[8];
$VSCcat4 = $row[9];
$VSCcat4tally = $row[10];
$hold_sec_stat_one = $row[11];
$hold_sec_stat_two = $row[12];
$hold_sec_answer_calls = $row[13];
$hold_sec_drop_calls = $row[14];
$hold_sec_queue_calls = $row[15];
$ingroupdetail = $row[16];
}
$drpctTODAY = ( MathZDC($dropsTODAY, $answersTODAY) * 100);
$drpctTODAY = round($drpctTODAY, 2);
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
@@ -1321,6 +1338,19 @@ if ( ($ALLINGROUPstats > 0) or ( (preg_match('/O/',$with_inbound)) and ($adastat
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
$Dicbq_stmt="SELECT count(*) from vicidial_inbound_callback_queue where icbq_status='LIVE' and group_id='$ARYingroupdetail[$r]';";
$Dicbq_rslt=mysql_to_mysqli($Dicbq_stmt, $link);
$Dicbq_ct = mysqli_num_rows($Dicbq_rslt);
$Dicbq_live=0;
if ($Dicbq_ct > 0)
{
$Dicbq_ARY=mysqli_fetch_row($Dicbq_rslt);
if ($Dicbq_ARY[0] > 0)
{
$Dicbq_live = "<font color=red><b>$Dicbq_ARY[0]</b></font>";
}
}
if (preg_match('/0$|2$|4$|6$|8$/',$r)) {$bgcolor='#E6E6E6';}
else {$bgcolor='white';}
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
@@ -1329,18 +1359,21 @@ if ( ($ALLINGROUPstats > 0) or ( (preg_match('/O/',$with_inbound)) and ($adastat
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("CALLS TODAY").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $callsTODAY&nbsp; &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("TMA")." 1</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_one% &nbsp; &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("Average Hold time for Answered Calls").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $AVGhold_sec_answer_calls &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'> &nbsp; "._QXZ("LIVE Inbound Callback Queue Calls").":</font><font class='top_settings_val'>&nbsp; $Dicbq_live &nbsp; </TD>";
$ingroup_detail .= "</TR>";
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font class='top_settings_val'></TD><TD ALIGN=LEFT><font class='top_settings_val'></TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("DROPS TODAY").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $dropsTODAY&nbsp; &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("TMA")." 2:</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $PCThold_sec_stat_two% &nbsp; &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("Average Hold time for Dropped Calls").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $AVGhold_sec_drop_calls &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font class='top_settings_val'></TD><TD ALIGN=LEFT><font class='top_settings_val'></TD>";
$ingroup_detail .= "</TR>";
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font class='top_settings_val'></TD><TD ALIGN=LEFT><font class='top_settings_val'></TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("ANSWERS TODAY").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $answersTODAY&nbsp; &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("DROP PERCENT").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $drpctTODAY%&nbsp; &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT><font class='top_settings_key'>"._QXZ("Average Hold time for All Calls").":</font></TD><TD ALIGN=LEFT><font class='top_settings_val'>&nbsp; $AVGhold_sec_queue_calls &nbsp; </TD>";
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font class='top_settings_val'></TD><TD ALIGN=LEFT><font class='top_settings_val'></TD>";
$ingroup_detail .= "</TR>";
$r++;
@@ -2338,6 +2371,14 @@ if ($allow_chats)
}
}
$icbq_stmt="SELECT count(*) from vicidial_inbound_callback_queue where icbq_status='LIVE' and group_id IN($closer_campaignsSQL);";
$icbq_rslt=mysql_to_mysqli($icbq_stmt, $link);
$icbq_ct = mysqli_num_rows($icbq_rslt);
if ($icbq_ct > 0)
{
$icbq_ARY=mysqli_fetch_row($icbq_rslt);
$icbq_live = $icbq_ARY[0];
}
##### BEGIN HTML output for calls #####
if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
@@ -2378,8 +2419,13 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
echo "<td align='center' valign='middle' rowspan=2>&nbsp;</td>";
echo "<td align='center' valign='middle'><font style=\"font-family:HELVETICA;font-size:11;color:white;font-weight:bold;\">&nbsp;</font></td>";
}
echo "<td align='center' valign='middle' rowspan=2>&nbsp;</td>";
echo "<td align='center' valign='middle'><font style=\"font-family:HELVETICA;font-size:11;color:white;font-weight:bold;\">&nbsp;</font></td>";
# echo "<td align='center' valign='middle' rowspan=2>&nbsp;</td>";
echo "<td width=6 rowspan=2> &nbsp; </td>";
echo "<td align='center' valign='middle' bgcolor='#015b91' rowspan=2><img src=\"images/icon_callswaiting.png\" width=42 height=42></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:11;color:white;font-weight:bold;\">"._QXZ("callback queue calls")."</font></td>";
echo "</tr>";
echo "<tr>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$out_total</font></td>";
@@ -2406,7 +2452,7 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
{
echo "<td align='center' valign='middle'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">&nbsp;</font></td>";
}
# echo "<td align='center' valign='middle'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">&nbsp;</font></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$icbq_live</font></td>";
echo "</tr>";
echo "<tr><td colspan=17><font style=\"font-family:HELVETICA;font-size:6;color:white;\">&nbsp;</font></td></tr>";
# echo "</TABLE>";