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Added ability to disable agent dispo screen

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git-svn-id: svn://192.168.202.10@1676 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-06-20 01:32:44 +00:00
parent 412a8d8c6f
commit 5297d8af55
6 changed files with 135 additions and 66 deletions
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agc_2-X/trunk/UPGRADE
+2
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@@ -611,6 +611,8 @@ OTHER CHANGES:
134. Added Callback Days Limit campaign option to allow scheduled callbacks to
be scheduled only a set number of days from today.
135. Added ability to disable the Disposition screen on the agent interface.
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+4 -2
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@@ -811,7 +811,9 @@ safe_harbor_audio VARCHAR(100) default 'buzz',
safe_harbor_menu_id VARCHAR(50) default '',
survey_menu_id VARCHAR(50) default '',
callback_days_limit SMALLINT(3) default '0',
dl_diff_target_method ENUM('ADAPT_CALC_ONLY','CALLS_PLACED') default 'ADAPT_CALC_ONLY'
dl_diff_target_method ENUM('ADAPT_CALC_ONLY','CALLS_PLACED') default 'ADAPT_CALC_ONLY',
disable_dispo_screen ENUM('DISPO_ENABLED','DISPO_DISABLED') default 'DISPO_ENABLED',
disable_dispo_status VARCHAR(6) default ''
);
CREATE TABLE vicidial_lists (
@@ -2499,7 +2501,7 @@ ALTER TABLE vicidial_closer_log_archive MODIFY closecallid INT(9) UNSIGNED NOT N
CREATE TABLE vicidial_outbound_ivr_log_archive LIKE vicidial_outbound_ivr_log;
UPDATE system_settings SET db_schema_version='1280',db_schema_update_date=NOW();
UPDATE system_settings SET db_schema_version='1281',db_schema_update_date=NOW();
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;
agc_2-X/trunk/extras/upgrade_2.4.sql
+5
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@@ -817,3 +817,8 @@ UPDATE system_settings SET db_schema_version='1279',db_schema_update_date=NOW()
ALTER TABLE vicidial_campaigns ADD dl_diff_target_method ENUM('ADAPT_CALC_ONLY','CALLS_PLACED') default 'ADAPT_CALC_ONLY';
UPDATE system_settings SET db_schema_version='1280',db_schema_update_date=NOW() where db_schema_version < 1280;
ALTER TABLE vicidial_campaigns ADD disable_dispo_screen ENUM('DISPO_ENABLED','DISPO_DISABLED') default 'DISPO_ENABLED';
ALTER TABLE vicidial_campaigns ADD disable_dispo_status VARCHAR(6) default '';
UPDATE system_settings SET db_schema_version='1281',db_schema_update_date=NOW() where db_schema_version < 1281;
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.4.txt
+4
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@@ -600,6 +600,10 @@ Dial Level Difference Target Method||
This option allows you to define whether the dial level difference target setting is applied only to the calculation of the dial level or also to the actual dialing on each dialing server. If you are running a small campaign with agents logged in on many servers you may want to use the ADAPT_CALC_ONLY option, because the CALLS_PLACED option may result in fewer calls being placed than deisred. This option is only active if Dial Level Difference Target is set to something other than 0. Default is ADAPT_CALC_ONLY||
If you want to use custom fields in a web form address, you need to add||
as part of your URL||
Disable Dispo Screen||
This option allows you to disable the disposition screen in the agent interface. The Disable Dispo Status field below must be filled in for this option to work. Default is||
Disable Dispo Status||
If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers||
admin_campaign_multi_alt.php
agc_2-X/trunk/www/agc/vicidial.php
+92 -57
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@@ -353,10 +353,11 @@
# 110526-1723 - Added webphone_auto_answer option
# 110528-1033 - Added waiting_on_dispo manual dial check
# 110531-2158 - Added callback_days_limit campaign feature
# 110619-2005 - Added disable_dispo_ options
#
$version = '2.4-330c';
$build = '110531-2158';
$version = '2.4-331c';
$build = '110619-2005';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=72;
$one_mysql_log=0;
@@ -1347,7 +1348,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -1447,7 +1448,17 @@ else
$manual_dial_cid = $row[92];
$custom_3way_button_transfer = $row[93];
$callback_days_limit = $row[94];
$disable_dispo_screen = $row[95];
$disable_dispo_status = $row[96];
if ( ($disable_dispo_screen == 'DISPO_ENABLED') or (strlen($disable_dispo_status) < 1) )
{
$disable_dispo_screen=0;
$disable_dispo_status='';
}
if ( ($disable_dispo_screen == 'DISPO_DISABLED') and (strlen($disable_dispo_status) > 0) )
{$disable_dispo_screen=1;}
if ( ($VU_agent_lead_search_override == 'ENABLED') or ($VU_agent_lead_search_override == 'DISABLED') )
{$agent_lead_search = $VU_agent_lead_search_override;}
$AllowManualQueueCalls=1;
@@ -3358,6 +3369,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var custom_3way_button_transfer_enabled='<?php echo $custom_3way_button_transfer_enabled ?>';
var custom_3way_button_transfer_park='<?php echo $custom_3way_button_transfer_park ?>';
var waiting_on_dispo=0;
var disable_dispo_screen='<?php echo $disable_dispo_screen ?>';
var disable_dispo_status='<?php echo $disable_dispo_status ?>';
var DiaLControl_auto_HTML = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><img src=\"./images/vdc_LB_resume.gif\" border=\"0\" alt=\"Resume\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><img src=\"./images/vdc_LB_pause.gif\" border=\"0\" alt=\" Pause \" /></a><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/vdc_LB_pause_OFF.gif\" border=\"0\" alt=\" Pause \" /><img src=\"./images/vdc_LB_resume_OFF.gif\" border=\"0\" alt=\"Resume\" />";
@@ -7948,6 +7961,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (hotkeysused == 'YES')
{
alt_dial_active = 0;
reselect_alt_dial = 0;
manual_auto_hotkey = 1;
}
@@ -7958,6 +7972,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (hotkeysused == 'YES')
{
alt_dial_active = 0;
manual_auto_hotkey = 1;
}
else
@@ -8238,68 +8253,76 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
// Generate the Call Disposition Chooser panel
function DispoSelectContent_create(taskDSgrp,taskDSstage)
{
if (customer_3way_hangup_dispo_message.length > 1)
if (disable_dispo_screen > 0)
{
document.getElementById("Dispo3wayMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">" + customer_3way_hangup_dispo_message + "</font></b><br />";
}
if (APIManualDialQueue > 0)
{
document.getElementById("DispoManualQueueMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">Manual Dial Queue Calls Waiting: " + APIManualDialQueue + "</font></b><br />";
}
if (per_call_notes == 'ENABLED')
{
var test_notes = document.vicidial_form.call_notes_dispo.value;
if (test_notes.length > 0)
{document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value}
document.getElementById("PerCallNotesContent").innerHTML = "<br /><b><font size=\"3\">Call Notes: </font></b><br /><textarea name=\"call_notes_dispo\" id=\"call_notes_dispo\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.call_notes.value + "</textarea>";
document.vicidial_form.DispoSelection.value = disable_dispo_status;
DispoSelect_submit();
}
else
{
document.getElementById("PerCallNotesContent").innerHTML = "<input type=\"hidden\" name=\"call_notes_dispo\" id=\"call_notes_dispo\" value=\"\" />";
}
HidEGenDerPulldown();
AgentDispoing = 1;
var CBflag = '';
var VD_statuses_ct_half = parseInt(VARSELstatuses_ct / 2);
var dispo_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"><b> CALL DISPOSITION</b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectA\">";
var loop_ct = 0;
var print_ct = 0;
while (loop_ct < VD_statuses_ct)
{
if (VARSELstatuses[loop_ct] == 'Y')
if (customer_3way_hangup_dispo_message.length > 1)
{
if (VARCBstatuses[loop_ct] == 'Y')
{CBflag = '*';}
else
{CBflag = '';}
if (taskDSgrp == VARstatuses[loop_ct])
{
dispo_HTML = dispo_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "</b></font><br /><br />";
}
else
{
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "<br /><br />";
}
if (print_ct == VD_statuses_ct_half)
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectB\">";}
print_ct++;
document.getElementById("Dispo3wayMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">" + customer_3way_hangup_dispo_message + "</font></b><br />";
}
if (APIManualDialQueue > 0)
{
document.getElementById("DispoManualQueueMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">Manual Dial Queue Calls Waiting: " + APIManualDialQueue + "</font></b><br />";
}
if (per_call_notes == 'ENABLED')
{
var test_notes = document.vicidial_form.call_notes_dispo.value;
if (test_notes.length > 0)
{document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value}
document.getElementById("PerCallNotesContent").innerHTML = "<br /><b><font size=\"3\">Call Notes: </font></b><br /><textarea name=\"call_notes_dispo\" id=\"call_notes_dispo\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.call_notes.value + "</textarea>";
}
else
{
document.getElementById("PerCallNotesContent").innerHTML = "<input type=\"hidden\" name=\"call_notes_dispo\" id=\"call_notes_dispo\" value=\"\" />";
}
loop_ct++;
}
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
HidEGenDerPulldown();
AgentDispoing = 1;
var CBflag = '';
var VD_statuses_ct_half = parseInt(VARSELstatuses_ct / 2);
var dispo_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"><b> CALL DISPOSITION</b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectA\">";
var loop_ct = 0;
var print_ct = 0;
while (loop_ct < VD_statuses_ct)
{
if (VARSELstatuses[loop_ct] == 'Y')
{
if (VARCBstatuses[loop_ct] == 'Y')
{CBflag = '*';}
else
{CBflag = '';}
if (taskDSgrp == VARstatuses[loop_ct])
{
dispo_HTML = dispo_HTML + "<font size=\"3\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit();return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "</b></font><br /><br />";
}
else
{
dispo_HTML = dispo_HTML + "<a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "<br /><br />";
}
if (print_ct == VD_statuses_ct_half)
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectB\">";}
print_ct++;
}
loop_ct++;
}
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
if (focus_blur_enabled==1)
{
document.inert_form.inert_button.focus();
document.inert_form.inert_button.blur();
}
if (my_callback_option == 'CHECKED')
{document.vicidial_form.CallBackOnlyMe.checked=true;}
}
if (my_callback_option == 'CHECKED')
{document.vicidial_form.CallBackOnlyMe.checked=true;}
}
// ################################################################################
@@ -8565,6 +8588,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
if (DispoChoice.length < 1) {alert_box("You Must Select a Disposition");}
else
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
var man_status = "";
document.getElementById("MainStatuSSpan").innerHTML = man_status;
}
document.getElementById("CusTInfOSpaN").innerHTML = "";
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
var regCBstatus = new RegExp(' ' + DispoChoice + ' ',"ig");
@@ -9550,6 +9578,9 @@ if ($useIE > 0)
{
HKdispo_display = 4;
HKfinish=1;
alt_phone_dialing=starting_alt_phone_dialing;
alt_dial_active = 0;
alt_dial_status_display = 0;
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
showDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
@@ -9607,6 +9638,9 @@ else
showDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
alt_phone_dialing=starting_alt_phone_dialing;
alt_dial_active = 0;
alt_dial_status_display = 0;
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
if (custom_fields_enabled > 0)
{
@@ -10664,6 +10698,7 @@ function phone_number_format(formatphone) {
{
move_on=0;
alert_box("YOU MUST BE PAUSED TO VIEW YOUR CALL LOG");
alert("debug: " + AutoDialWaiting + "|" + VD_live_customer_call + "|" + alt_dial_active + "|" + MD_channel_look + "|" + in_lead_preview_state);
}
}
if (move_on == 1)
agc_2-X/trunk/www/vicidial/admin.php
+28 -7
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