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small bug fix for agent performance detail report, inbound AGI change to not double-send calls

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git-svn-id: svn://192.168.202.10@999 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2008-11-09 05:29:37 +00:00
parent 65912716f6
commit 58c970327e
2 changed files with 10 additions and 6 deletions
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agc_2-X/branches/agc_2.0.4/agi/agi-VDAD_ALL_inbound.agi
+8 -5
View File
@@ -78,6 +78,7 @@ $hm = "$hour$min";
$hm = ($hm + 0);
$now_date_epoch = time();
$start_epoch = $now_date_epoch;
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
@@ -751,7 +752,7 @@ if ($agent_search_method =~ /^SO|^LO/)
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -782,7 +783,7 @@ if ($agent_search_method =~ /^SO|^LO/)
}
else
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and lead_id<1 and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
$found_agents=$affected_rows;
}
@@ -959,7 +960,7 @@ if ($agent_search_method =~ /^LO|^LB/)
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
my $LOCKaffected_rows = $dbhA->do($stmtA);
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and lead_id<1 and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -992,7 +993,7 @@ if ($agent_search_method =~ /^LO|^LB/)
}
else
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where status IN('CLOSER','READY') and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where status IN('CLOSER','READY') and lead_id<1 and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
my $affected_rows = $dbhA->do($stmtA);
$found_agents=$affected_rows;
}
@@ -1184,7 +1185,9 @@ else
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$drop_timer++;
# $drop_timer++;
$NOWsec = time();
$drop_timer = ($NOWsec - $start_epoch);
}
$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';";
agc_2-X/branches/agc_2.0.4/www/vicidial/AST_agent_performance_detail.php
+2 -1
View File
@@ -11,6 +11,7 @@
# 71218-1155 - added end_date for multi-day reports
# 80428-0144 - UTF8 cleanup
# 80712-1007 - tally bug fixes and time display change
# 81108-0716 - fixed user same-name bug
#
require("dbconnect.php");
@@ -207,7 +208,7 @@ $usersARY[0]='';
$user_namesARY[0]='';
$k=0;
$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000 $ugSQL group by full_name,status order by status desc,full_name limit 100000;";
$stmt="select count(*) as calls,sum(talk_sec) as talk,full_name,vicidial_users.user,sum(pause_sec),sum(wait_sec),sum(dispo_sec),status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and campaign_id='" . mysql_real_escape_string($group) . "' and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000 $ugSQL group by user,full_name,status order by status desc,user,full_name limit 100000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);