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Added IR_SLA_all_statuses option for Inbound Reports

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git-svn-id: svn://192.168.202.10@3530 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2021-10-22 12:31:39 +00:00
parent 30554c167b
commit 5a6c74a076
3 changed files with 78 additions and 12 deletions
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agc_2-X/trunk/www/vicidial/AST_CLOSERstats.php
+37 -6
View File
@@ -67,6 +67,7 @@
# 210525-1715 - Fixed help display, modification for more call details # 210525-1715 - Fixed help display, modification for more call details
# 210821-1521 - Added AHT to CUSTOM INDICATOR section # 210821-1521 - Added AHT to CUSTOM INDICATOR section
# 210923-2248 - Added OCR, SL-1 & SL-2 stats to CUSTOM INDICATOR section # 210923-2248 - Added OCR, SL-1 & SL-2 stats to CUSTOM INDICATOR section
# 211022-0735 - Added IR_SLA_all_statuses options.php setting
# #
$startMS = microtime(); $startMS = microtime();
@@ -74,6 +75,15 @@ $startMS = microtime();
require("dbconnect_mysqli.php"); require("dbconnect_mysqli.php");
require("functions.php"); require("functions.php");
# Inbound reports, use all statuses for SLA calculation
$IR_SLA_all_statuses=0;
# if options file exists, use the override values for the above variables
# see the options-example.php file for more information
if (file_exists('options.php'))
{
require_once('options.php');
}
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF=$_SERVER['PHP_SELF'];
@@ -1066,12 +1076,33 @@ if (strlen($group_SQL)>3)
if ($DB) {$MAIN.="$stmt\n";} if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt); $row=mysqli_fetch_row($rslt);
$answer_sec_pct_rt_stat_one = $row[0]; $answer_sec_pct_rt_stat_one = $row[0];
$all_sec_pct_rt_stat_one = $row[0];
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');"; $stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');";
$rslt=mysql_to_mysqli($stmt, $link); $rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";} if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt); $row=mysqli_fetch_row($rslt);
$answer_sec_pct_rt_stat_two = $row[0]; $answer_sec_pct_rt_stat_two = $row[0];
$all_sec_pct_rt_stat_two = $row[0];
$SL_numerator = 'Answered';
if ($IR_SLA_all_statuses > 0)
{
$SL_numerator = 'All';
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_one;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$all_sec_pct_rt_stat_one = $row[0];
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_two;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$all_sec_pct_rt_stat_two = $row[0];
}
$PCTanswer_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $ANSWEREDcalls) * 100); $PCTanswer_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0); $PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
@@ -1080,9 +1111,9 @@ if (strlen($group_SQL)>3)
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0); $PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two); #$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
$PCTallcall_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $TOTALcalls) * 100); $PCTallcall_sec_pct_rt_stat_one = (MathZDC($all_sec_pct_rt_stat_one, $TOTALcalls) * 100);
$PCTallcall_sec_pct_rt_stat_one = round($PCTallcall_sec_pct_rt_stat_one, 0); $PCTallcall_sec_pct_rt_stat_one = round($PCTallcall_sec_pct_rt_stat_one, 0);
$PCTallcall_sec_pct_rt_stat_two = (MathZDC($answer_sec_pct_rt_stat_two, $TOTALcalls) * 100); $PCTallcall_sec_pct_rt_stat_two = (MathZDC($all_sec_pct_rt_stat_two, $TOTALcalls) * 100);
$PCTallcall_sec_pct_rt_stat_two = round($PCTallcall_sec_pct_rt_stat_two, 0); $PCTallcall_sec_pct_rt_stat_two = round($PCTallcall_sec_pct_rt_stat_two, 0);
$stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';"; $stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';";
@@ -1152,13 +1183,13 @@ if ($DID!='Y')
{ {
$MAIN.="TMR1 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_one)." $PCTanswer_sec_pct_rt_stat_one%\n"; $MAIN.="TMR1 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_one)." $PCTanswer_sec_pct_rt_stat_one%\n";
$MAIN.="TMR2 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_two)." $PCTanswer_sec_pct_rt_stat_two%\n"; $MAIN.="TMR2 "._QXZ("(Answered within %1s seconds/Answered):",50,'',$Sanswer_sec_pct_rt_stat_two)." $PCTanswer_sec_pct_rt_stat_two%\n";
$MAIN.="SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one).": $PCTallcall_sec_pct_rt_stat_one%\n"; $MAIN.="SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_one%\n";
$MAIN.="SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two).": $PCTallcall_sec_pct_rt_stat_two%\n"; $MAIN.="SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_two%\n";
$CSV_text1.="\"TMR1 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTanswer_sec_pct_rt_stat_one%\"\n"; $CSV_text1.="\"TMR1 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTanswer_sec_pct_rt_stat_one%\"\n";
$CSV_text1.="\"TMR2 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTanswer_sec_pct_rt_stat_two%\"\n"; $CSV_text1.="\"TMR2 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTanswer_sec_pct_rt_stat_two%\"\n";
$CSV_text1.="\"SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n"; $CSV_text1.="\"SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n";
$CSV_text1.="\"SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n"; $CSV_text1.="\"SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n";
} }
agc_2-X/trunk/www/vicidial/AST_CLOSERstats_v2.php
+37 -6
View File
@@ -71,6 +71,7 @@
# 210821-1520 - Added AHT to CUSTOM INDICATOR section # 210821-1520 - Added AHT to CUSTOM INDICATOR section
# 210914-1020 - Fixed bug for default start/end times on call times when all days have custom s/e time # 210914-1020 - Fixed bug for default start/end times on call times when all days have custom s/e time
# 210923-2247 - Added OCR, SL-1 & SL-2 stats to CUSTOM INDICATOR section # 210923-2247 - Added OCR, SL-1 & SL-2 stats to CUSTOM INDICATOR section
# 211022-0734 - Added IR_SLA_all_statuses options.php setting
# #
$startMS = microtime(); $startMS = microtime();
@@ -78,6 +79,15 @@ $startMS = microtime();
require("dbconnect_mysqli.php"); require("dbconnect_mysqli.php");
require("functions.php"); require("functions.php");
# Inbound reports, use all statuses for SLA calculation
$IR_SLA_all_statuses=0;
# if options file exists, use the override values for the above variables
# see the options-example.php file for more information
if (file_exists('options.php'))
{
require_once('options.php');
}
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF']; $PHP_SELF=$_SERVER['PHP_SELF'];
@@ -1343,12 +1353,33 @@ if (strlen($group_SQL)>3)
if ($DB) {$MAIN.="$stmt\n";} if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt); $row=mysqli_fetch_row($rslt);
$answer_sec_pct_rt_stat_one = $row[0]; $answer_sec_pct_rt_stat_one = $row[0];
$all_sec_pct_rt_stat_one = $row[0];
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');"; $stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_two and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL');";
$rslt=mysql_to_mysqli($stmt, $link); $rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";} if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt); $row=mysqli_fetch_row($rslt);
$answer_sec_pct_rt_stat_two = $row[0]; $answer_sec_pct_rt_stat_two = $row[0];
$all_sec_pct_rt_stat_two = $row[0];
$SL_numerator = 'Answered';
if ($IR_SLA_all_statuses > 0)
{
$SL_numerator = 'All';
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_one;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$all_sec_pct_rt_stat_one = $row[0];
$stmt = "SELECT count(*) from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and queue_seconds <= $Sanswer_sec_pct_rt_stat_two;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$all_sec_pct_rt_stat_two = $row[0];
}
$PCTanswer_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $ANSWEREDcalls) * 100); $PCTanswer_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $ANSWEREDcalls) * 100);
$PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0); $PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
@@ -1357,9 +1388,9 @@ if (strlen($group_SQL)>3)
$PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0); $PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
#$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two); #$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
$PCTallcall_sec_pct_rt_stat_one = (MathZDC($answer_sec_pct_rt_stat_one, $TOTALcalls) * 100); $PCTallcall_sec_pct_rt_stat_one = (MathZDC($all_sec_pct_rt_stat_one, $TOTALcalls) * 100);
$PCTallcall_sec_pct_rt_stat_one = round($PCTallcall_sec_pct_rt_stat_one, 0); $PCTallcall_sec_pct_rt_stat_one = round($PCTallcall_sec_pct_rt_stat_one, 0);
$PCTallcall_sec_pct_rt_stat_two = (MathZDC($answer_sec_pct_rt_stat_two, $TOTALcalls) * 100); $PCTallcall_sec_pct_rt_stat_two = (MathZDC($all_sec_pct_rt_stat_two, $TOTALcalls) * 100);
$PCTallcall_sec_pct_rt_stat_two = round($PCTallcall_sec_pct_rt_stat_two, 0); $PCTallcall_sec_pct_rt_stat_two = round($PCTallcall_sec_pct_rt_stat_two, 0);
$stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';"; $stmt="SELECT uniqueid from ".$vicidial_closer_log_table." where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $calldate_call_time_clause and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE','TIMEOT','AFTHRS','NANQUE','INBND','MAXCAL') and uniqueid!='';";
@@ -1445,13 +1476,13 @@ if ($DID!='Y')
{ {
$MAIN.="TMR1 "._QXZ("(Answered within %1s seconds/Answered)",50,'',$Sanswer_sec_pct_rt_stat_one).": $PCTanswer_sec_pct_rt_stat_one%\n"; $MAIN.="TMR1 "._QXZ("(Answered within %1s seconds/Answered)",50,'',$Sanswer_sec_pct_rt_stat_one).": $PCTanswer_sec_pct_rt_stat_one%\n";
$MAIN.="TMR2 "._QXZ("(Answered within %1s seconds/Answered)",50,'',$Sanswer_sec_pct_rt_stat_two).": $PCTanswer_sec_pct_rt_stat_two%\n"; $MAIN.="TMR2 "._QXZ("(Answered within %1s seconds/Answered)",50,'',$Sanswer_sec_pct_rt_stat_two).": $PCTanswer_sec_pct_rt_stat_two%\n";
$MAIN.="SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one).": $PCTallcall_sec_pct_rt_stat_one%\n"; $MAIN.="SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_one%\n";
$MAIN.="SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two).": $PCTallcall_sec_pct_rt_stat_two%\n"; $MAIN.="SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",50,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).": $PCTallcall_sec_pct_rt_stat_two%\n";
$CSV_text1.="\"TMR1 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTanswer_sec_pct_rt_stat_one%\"\n"; $CSV_text1.="\"TMR1 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTanswer_sec_pct_rt_stat_one%\"\n";
$CSV_text1.="\"TMR2 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTanswer_sec_pct_rt_stat_two%\"\n"; $CSV_text1.="\"TMR2 "._QXZ("(Answered within %1s seconds/Answered)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTanswer_sec_pct_rt_stat_two%\"\n";
$CSV_text1.="\"SL-1 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n"; $CSV_text1.="\"SL-1 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_one,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_one%\"\n";
$CSV_text1.="\"SL-2 "._QXZ("(Answered within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n"; $CSV_text1.="\"SL-2 "._QXZ("(%2s within %1s seconds/All Calls)",0,'',$Sanswer_sec_pct_rt_stat_two,$SL_numerator).":\",\"$PCTallcall_sec_pct_rt_stat_two%\"\n";
} }
agc_2-X/trunk/www/vicidial/options-example.php
+4
View File
@@ -32,6 +32,7 @@
# 210314-2101 - Added RS_DIDdesc option # 210314-2101 - Added RS_DIDdesc option
# 210618-0937 - Added CORS support # 210618-0937 - Added CORS support
# 210625-1425 - Added RS_BargeSwap option for blind monitoring # 210625-1425 - Added RS_BargeSwap option for blind monitoring
# 211022-0733 - Added IR_SLA_all_statuses option for Inbound Reports
# #
# used by the realtime_report.php script # used by the realtime_report.php script
@@ -131,6 +132,9 @@ $enable_status_mismatch_leadloader_option=0;
# call report export ALTERNATE_2 header # call report export ALTERNATE_2 header
$call_export_report_ALTERNATE_2_header="address3\tfirst_name\tlast_name\tphone_number\tstatus_name\tstatus_date\r\n"; $call_export_report_ALTERNATE_2_header="address3\tfirst_name\tlast_name\tphone_number\tstatus_name\tstatus_date\r\n";
# Inbound reports, use all statuses for SLA calculation
$IR_SLA_all_statuses=0;
# CORS settings: (to enable, customize the variables below, and uncomment the "require_once('adminCORS.php');" line at the bottom) # CORS settings: (to enable, customize the variables below, and uncomment the "require_once('adminCORS.php');" line at the bottom)
# (NOTE: The first 3 variables must be set for these features to be active) # (NOTE: The first 3 variables must be set for these features to be active)