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Added NONE_ options for the campaign manual_dial_filter

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Added optional queue_log cleanup for multiple PAUSEREASON records in the same PAUSE session in cleanup agent log script

git-svn-id: svn://192.168.202.10@3255 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-06-10 14:44:30 +00:00
parent 80a86f1b39
commit 5d6aa99db6
3 changed files with 192 additions and 10 deletions
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agc_2-X/trunk/bin/AST_cleanup_agent_log.pl
+182 -2
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@@ -43,6 +43,7 @@
# 170609-2356 - Added option for fixing length_in_sec on vicidial_log and vicidial_closer_log records
# 180102-0111 - Added a check for vicidial_log entries with a user with no vicidial_agent_log entry
# 200422-1621 - Added optional check for duplicate vicidial_agent_log entries
# 200606-1802 - Added optional queue_log cleanup for multiple PAUSEREASON records in the same PAUSE session
#
# constants
@@ -76,6 +77,7 @@ if (length($ARGV[0])>1)
print " [-skip-agent-log-validation] = will skip only the vicidial_agent_log validation\n";
print " [-only-check-agent-login-lags] = will only fix queue_log missing PAUSEREASON records\n";
print " [-only-qm-live-call-check] = will only check the queue_log calls that report as live, in ViciDial\n";
print " [-qm-pausereason-check] = will check/fix the queue_log for multiple PAUSEREASON entries in same pause session\n";
print " [-only-fix-old-lagged] = will go through old lagged entries and add a new entry after\n";
print " [-only-dedupe-vicidial-log] = will look for duplicate vicidial_log and extended entries\n";
print " [-only-check-vicidial-log-agent] = will check for missing agent log entries\n";
@@ -125,6 +127,11 @@ if (length($ARGV[0])>1)
$qm_live_call_check=1;
if ($Q < 1) {print "\n----- QM LIVE CALL CHECK -----\n\n";}
}
if ($args =~ /-qm-pausereason-check/i)
{
$qm_pausereason_check=1;
if ($Q < 1) {print "\n----- QM PAUSEREASON CHECK -----\n\n";}
}
if ($args =~ /-only-dedupe-vicidial-log/i)
{
$vl_dup_check=1;
@@ -791,12 +798,185 @@ if ($fix_old_lagged_entries > 0)
### BEGIN CHECKING ENTERQUEUE/CALLOUTBOUND ENTRIES FOR LIVE CALLS
if ($enable_queuemetrics_logging > 0)
{
if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";}
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
if ($qm_pausereason_check > 0)
{
$PRdeleted=0;
$PRsecondchoice=0;
##############################################################
##### grab all queue_log entries with a PAUSEREASON to validate ,'LOGIN'
$stmtB = "SELECT time_id,agent FROM queue_log where verb='PAUSEREASON' and data1 NOT IN('LAGGED') $QM_SQL_time_H order by time_id;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$P_pr_records=$sthB->rows;
if ($DB) {print "TOTAL PAUSEREASON Records: $P_pr_records|$stmtB|\n";}
$h=0;
while ($P_pr_records > $h)
{
@aryB = $sthB->fetchrow_array;
$time_id[$h] = $aryB[0];
$agent[$h] = $aryB[1];
$h++;
}
$sthB->finish();
$h=0;
while ($P_pr_records > $h)
{
$temp_8hours_prev_time = ($time_id[$h] - 28800);
$PAUSEtime=$temp_8hours_prev_time;
$temp_8hours_next_time = ($time_id[$h] + 28800);
$UNPAUSEtime=$temp_8hours_next_time;
$PAUSEfound=0;
$UNPAUSEfound=0;
##### find the most recent PAUSEALL queue_log record before the PAUSEREASON record
$stmtB = "SELECT time_id FROM queue_log where agent='$agent[$h]' and time_id <= '$time_id[$h]' and time_id > '$temp_8hours_prev_time' and verb='PAUSEALL' and agent='$agent[$h]' order by time_id desc limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PL_records=$sthB->rows;
if ($PL_records > 0)
{
@aryB = $sthB->fetchrow_array;
$PAUSEtime = $aryB[0];
$PAUSEfound++;
}
$sthB->finish();
##### find the most recent UNPAUSEALL queue_log record after the PAUSEREASON record
$stmtB = "SELECT time_id FROM queue_log where agent='$agent[$h]' and time_id >= '$time_id[$h]' and time_id < '$temp_8hours_next_time' and verb IN('UNPAUSEALL') and agent='$agent[$h]' order by time_id limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PL_recordsUNPAUSEALL=$sthB->rows;
if ($PL_recordsUNPAUSEALL > 0)
{
@aryB = $sthB->fetchrow_array;
$UNPAUSEtime = $aryB[0];
$UNPAUSEfound++;
}
$sthB->finish();
##### find the most recent AGENTLOGOFF queue_log record after the PAUSEREASON record
$stmtB = "SELECT time_id FROM queue_log where agent='$agent[$h]' and time_id >= '$time_id[$h]' and time_id < '$temp_8hours_next_time' and verb IN('AGENTLOGOFF') and agent='$agent[$h]' order by time_id limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PL_recordsAGENTLOGOFF=$sthB->rows;
if ($PL_recordsAGENTLOGOFF > 0)
{
@aryB = $sthB->fetchrow_array;
if ($aryB[0] < $UNPAUSEtime)
{
$UNPAUSEtime = $aryB[0];
$UNPAUSEfound++;
}
}
$sthB->finish();
##### find the most recent AGENTLOGIN queue_log record after the PAUSEREASON record
$stmtB = "SELECT time_id FROM queue_log where agent='$agent[$h]' and time_id >= '$time_id[$h]' and time_id < '$temp_8hours_next_time' and verb IN('AGENTLOGIN') and agent='$agent[$h]' order by time_id limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PL_recordsAGENTLOGIN=$sthB->rows;
if ($PL_recordsAGENTLOGIN > 0)
{
@aryB = $sthB->fetchrow_array;
if ($aryB[0] < $UNPAUSEtime)
{
$UNPAUSEtime = $aryB[0];
$UNPAUSEfound++;
}
}
$sthB->finish();
##### find the most recent PAUSEALL queue_log record after the PAUSEREASON record
$stmtB = "SELECT time_id FROM queue_log where agent='$agent[$h]' and time_id >= '$time_id[$h]' and time_id < '$temp_8hours_next_time' and verb IN('PAUSEALL') and agent='$agent[$h]' order by time_id limit 1;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PL_recordsPAUSEALL=$sthB->rows;
if ($PL_recordsPAUSEALL > 0)
{
@aryB = $sthB->fetchrow_array;
if ($aryB[0] < $UNPAUSEtime)
{
$UNPAUSEtime = $aryB[0];
$UNPAUSEfound++;
}
}
$sthB->finish();
if ( ($PAUSEfound > 0) && ($UNPAUSEfound > 0) )
{
# if ($DBX) {print "PAUSES FOUND: $h|$time_id[$h]|$agent[$h]|$NEXTtime|$NEXTverb|$NEXTqueue|$NEXTcall_id\n";}
$firstPAUSEREASONtime=0;
$firstPAUSEREASONdata1='';
##### find the PAUSEREASON records during the pause session
$stmtB = "SELECT time_id,data1 FROM queue_log where agent='$agent[$h]' and time_id >= '$PAUSEtime' and time_id <= '$UNPAUSEtime' and verb='PAUSEREASON' and agent='$agent[$h]' and data1 NOT IN('LAGGED') order by time_id limit 100;";
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
$PR_records=$sthB->rows;
if ( ($DBX) && ($PR_records > 1) ) {print "PAUSEREASON Records: $PR_records ($h / $P_pr_records) $PRdeleted |$stmtB|\n";}
$pr=0;
while ($PR_records > $pr)
{
@aryB = $sthB->fetchrow_array;
$PAUSEREASONtime[$pr] = $aryB[0];
$PAUSEREASONdata1[$pr] = $aryB[1];
if ($pr < 1)
{
$firstPAUSEREASONtime=$aryB[0];
$firstPAUSEREASONdata1=$aryB[1];
}
else
{
if ( ( ($firstPAUSEREASONdata1 == 'ANDIAL') || ($firstPAUSEREASONdata1 == 'PNCALL') ) && ( ($aryB[1] != 'ANDIAL') && ($aryB[1] != 'PNCALL') ) )
{
$firstPAUSEREASONtime=$aryB[0];
$firstPAUSEREASONdata1=$aryB[1];
$PRsecondchoice++;
}
}
$pr++;
}
$sthB->finish();
# if ($DBX) {print "PAUSEREASON records found: $pr|$firstPAUSEREASONtime|$firstPAUSEREASONdata1|\n";}
if ($pr > 1)
{
$pr=0;
while ($PR_records > $pr)
{
if ($PAUSEREASONtime[$pr] != $firstPAUSEREASONtime)
{
##### delete the extra PAUSEREASON records in the queue_log
$stmtB = "DELETE from queue_log where agent='$agent[$h]' and time_id='$PAUSEREASONtime[$pr]' and data1='$PAUSEREASONdata1[$pr]' and verb='PAUSEREASON' limit 1;";
if ($TEST < 1)
{$Baffected_rows = $dbhB->do($stmtB);}
if ($DB) {print " extra PAUSEREASON record deleted: $Baffected_rows|$stmtB|\n";}
$PRdeleted++;
$event_string = "extra PAUSEREASON record deleted: $h|$PR_records|$pr|$time_id[$h]|$agent[$h]|$PAUSEREASONtime[$pr]|$PAUSEREASONdata1[$pr]|";
&event_logger;
}
$pr++;
}
}
}
else
{
if ($DBX) {print "Missing PAUSEALL or UNPAUSEALL for PAUSEREASON record: $time_id[$h]|$agent[$h]|$PAUSEfound|$UNPAUSEfound|\n";}
}
# if ($PRdeleted > 100) {exit;}
$h++;
}
@time_id=@MT;
@agent=@MT;
if ($DB) {print "PAUSEREASON cleanup done, records deleted: $PRdeleted ($PRsecondchoice) \n";}
}
if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";}
##############################################################
##### grab all queue_log entries for ENTERQUEUE verb to validate
agc_2-X/trunk/www/agc/vdc_db_query.php
+5 -4
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@@ -490,10 +490,11 @@
# 200310-1117 - Added manual_dial_cid AGENT_PHONE_OVERRIDE option
# 200403-1601 - Added option for forced outbound CID through API
# 200407-2036 - Added option for browser alert sounds
# 200609-2357 - Added NONE_ options for the campaign manual_dial_filter
#
$version = '2.14-383';
$build = '200407-2036';
$version = '2.14-384';
$build = '200609-2357';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=824;
@@ -2228,7 +2229,7 @@ if ($ACTION == 'manDiaLnextCaLL')
if ($DB) {echo "$stmt\n";}
$man_leadID_ct = mysqli_num_rows($rslt);
if ( ($man_leadID_ct < 1) and (preg_match("/WITH_ALT/",$manual_dial_search_filter)) )
if ( ($man_leadID_ct < 1) and ( (preg_match("/WITH_ALT/",$manual_dial_search_filter)) or (preg_match("/NONE_WITH_ALT/",$manual_dial_filter)) ) )
{
$stmt="SELECT lead_id FROM vicidial_list where alt_phone='$phone_number' $manual_dial_search_filterSQL order by modify_date desc LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
@@ -2237,7 +2238,7 @@ if ($ACTION == 'manDiaLnextCaLL')
$man_leadID_ct = mysqli_num_rows($rslt);
if ($man_leadID_ct > 0) {$MDF_search_flag='ALT'; $agent_dialed_type='ALT';}
if ( ($man_leadID_ct < 1) and (preg_match("/WITH_ALT_ADDR3/",$manual_dial_search_filter)) )
if ( ($man_leadID_ct < 1) and ( (preg_match("/WITH_ALT_ADDR3/",$manual_dial_search_filter)) or (preg_match("/NONE_WITH_ALT_ADDR3/",$manual_dial_filter)) ) )
{
$stmt="SELECT lead_id FROM vicidial_list where address3='$phone_number' $manual_dial_search_filterSQL order by modify_date desc LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
agc_2-X/trunk/www/vicidial/admin.php
+5 -4
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