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Added option for a group_alias to be used in the transfer_conf agent API function

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git-svn-id: svn://192.168.202.10@1859 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2012-09-14 17:59:31 +00:00
parent ee4a29fc93
commit 6890406123
3 changed files with 86 additions and 8 deletions
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agc_2-X/trunk/docs/AGENT_API.txt
+5 -1
View File
@@ -1,4 +1,4 @@
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2012-08-19
AGENT API DOCUMENT Started: 2008-07-03 Updated: 2012-09-13
This document describes the functions of an API(Application Programming Interface)
for the VICIDIAL Agent screen. This functionality will be rather limited at first
@@ -614,6 +614,8 @@ VALUES:
OPTIONAL, when you want to do a consultative transfer with your customer and another ViciDial agent, 'YES' and 'NO' are valid options, you can only use this with DIAL_WITH_CUSTOMER or PARK_CUSTOMER_DIAL
dial_override -
OPTIONAL, dials exactly the phone number specified with no campaign-defined phone code or prefix
group_alias -
OPTIONAL, defines what caller ID number to use when doing DIAL_WITH_CUSTOMER or PARK_CUSTOMER_DIAL
EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=transfer_conference&value=HANGUP_XFER
@@ -636,6 +638,8 @@ ERROR: no user found - 6666
ERROR: ingroup is not valid - XYZINGROUP
ERROR: agent_user is not logged in - 6666
ERROR: agent_user does not have a live call - 6666
ERROR: caller_id_number from group_alias is not valid - 6666|TESTING|123
ERROR: group_alias is not valid - 6666|TESTING
SUCCESS: transfer_conference function set - LOCAL_CLOSER|SALESLINE||YES|6666
agc_2-X/trunk/www/agc/api.php
+70 -5
View File
@@ -61,10 +61,11 @@
# 120731-1206 - Allow dot in vendor_id
# 120809-2338 - Added recording and webserver functions
# 120819-1758 - Added webphone_url and call_agent functions
# 120913-2039 - Added group_alias to transfer_conference function
#
$version = '2.6-27';
$build = '120819-1758';
$version = '2.6-28';
$build = '120913-2039';
$startMS = microtime();
@@ -2882,8 +2883,40 @@ if ($function == 'transfer_conference')
else
{
$SUCCESS++;
$external_transferconf = "$value---$ingroup_choices---$phone_number---$consultative---";
$caller_id_number='';
if (strlen($group_alias)>1)
{
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
$VDIG_cidnum_ct = mysql_num_rows($rslt);
if ($VDIG_cidnum_ct > 0)
{
$row=mysql_fetch_row($rslt);
$caller_id_number = $row[0];
if ($caller_id_number < 4)
{
$result = 'ERROR';
$result_reason = "caller_id_number from group_alias is not valid";
$data = "$group_alias|$caller_id_number";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
}
else
{
$result = 'ERROR';
$result_reason = "group_alias is not valid";
$data = "$group_alias";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
}
$external_transferconf = "$value---$ingroup_choices---$phone_number---$consultative------$group_alias---$caller_id_number";
}
}
}
@@ -2892,8 +2925,40 @@ if ($function == 'transfer_conference')
### START other transfers ###
if ( ($processed < 1) and (($value=='BLIND_TRANSFER') or ($value=='LEAVE_VM') or ($value=='DIAL_WITH_CUSTOMER') or ($value=='PARK_CUSTOMER_DIAL')) )
{
$caller_id_number='';
if (strlen($group_alias)>1)
{
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
$VDIG_cidnum_ct = mysql_num_rows($rslt);
if ($VDIG_cidnum_ct > 0)
{
$row=mysql_fetch_row($rslt);
$caller_id_number = $row[0];
if ($caller_id_number < 4)
{
$result = 'ERROR';
$result_reason = "caller_id_number from group_alias is not valid";
$data = "$group_alias|$caller_id_number";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
}
else
{
$result = 'ERROR';
$result_reason = "group_alias is not valid";
$data = "$group_alias";
echo "$result: $result_reason - $agent_user|$data\n";
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
exit;
}
}
$processed++;
$external_transferconf = "$value------$phone_number---NO---$dial_override";
$external_transferconf = "$value------$phone_number---NO---$dial_override---$group_alias---$caller_id_number";
$SUCCESS++;
}
agc_2-X/trunk/www/agc/vicidial.php
+11 -2
View File
@@ -383,10 +383,11 @@
# 120518-1225 - Added transfer call to answering machine message with hotkey (LTMG or XFTAMM)
# 120810-0056 - Added recording api function
# 120819-1747 - Added vicidial_session_data logging for webphone api function
# 120914-1357 - Added group_alias to transfer_conference function
#
$version = '2.6-351c';
$build = '120819-1747';
$version = '2.6-352c';
$build = '120914-1357';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=79;
$one_mysql_log=0;
@@ -3551,6 +3552,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var api_transferconf_number='';
var api_transferconf_consultative='';
var api_transferconf_override='';
var api_transferconf_group_alias='';
var api_transferconf_cid_number='';
var api_parkcustomer='';
var API_selected_xfergroup='';
var API_selected_callmenu='';
@@ -4478,6 +4481,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
api_transferconf_number = api_transferconf_values_array[2];
api_transferconf_consultative = api_transferconf_values_array[3];
api_transferconf_override = api_transferconf_values_array[4];
api_transferconf_group_alias = api_transferconf_values_array[5];
api_transferconf_cid_number = api_transferconf_values_array[6];
var APIpark_array = check_time_array[22].split("APIpark: ");
api_parkcustomer = APIpark_array[1];
@@ -4522,6 +4527,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{document.vicidial_form.xferoverride.checked=true;}
API_selected_xfergroup = api_transferconf_group;
document.vicidial_form.xfernumber.value = api_transferconf_number;
active_group_alias = api_transferconf_group_alias;
cid_choice = api_transferconf_cid_number;
SendManualDial('YES');
}
if (api_transferconf_function == 'PARK_CUSTOMER_DIAL')
@@ -4534,6 +4541,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{document.vicidial_form.xferoverride.checked=true;}
API_selected_xfergroup = api_transferconf_group;
document.vicidial_form.xfernumber.value = api_transferconf_number;
active_group_alias = api_transferconf_group_alias;
cid_choice = api_transferconf_cid_number;
xfer_park_dial();
}
external_transferconf_count=3;