ViciDial/ViciDialSVN
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added new options to enable the recent changes to the UK OFCOM Drop Rate

Browse Source 
calculations
Added new export script, VICI_CSV_dump_call_log.pl

git-svn-id: svn://192.168.202.10@2535 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2016-05-16 03:29:38 +00:00
parent 07144004b8
commit 79662d7066
10 changed files with 735 additions and 151 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/UPGRADE
+6
View File
@@ -256,6 +256,12 @@ OTHER CHANGES:
68. Added options to define color scheme and logo for admin web screens
69. Added new options to enable the recent changes to the UK OFCOM Drop Rate
calculations. There is a new System Setting to enable on the system,
and then each affected campaign must also have the new option enabled
for it as well. Affects the predictive algorithm and the Real-time and
Outbound Calling reports.
agc_2-X/trunk/bin/AST_VDadapt.pl
+166 -21
View File
@@ -6,7 +6,7 @@
# adjusts the auto_dial_level for vicidial adaptive-predictive campaigns.
# gather call stats for campaigns and in-groups
#
# Copyright (C) 2015 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG
# 60823-1302 - First build from AST_VDhopper.pl
@@ -42,6 +42,7 @@
# 141109-1957 - Fixed issue #793
# 141113-1616 - Added concurrency check
# 151124-1235 - Added function to cache carrier log stats
# 160515-2016 - Added code for new UK OFCOM drop calculations
#
# constants
@@ -57,6 +58,7 @@ $run_check=1; # concurrency check
# $vicidial_closer_log = 'vicidial_closer_log';
$generate_carrier_stats=1;
$SSofcom_uk_drop_calc=0;
$i=0;
$daily_stats=1;
@@ -64,6 +66,7 @@ $drop_count_updater=0;
$stat_it=15;
$diff_ratio_updater=0;
$stat_count=1;
$ofcom_uk_drop_calc_ANY=0;
$VCScalls_today[$i]=0;
$VCSdrops_today[$i]=0;
$VCSdrops_today_pct[$i]=0;
@@ -299,6 +302,20 @@ $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthA->finish();
##### gather relevent system settings
$stmtA = "SELECT cache_carrier_stats_realtime,ofcom_uk_drop_calc from system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$generate_carrier_stats = $aryA[0];
$SSofcom_uk_drop_calc = $aryA[1];
}
$sthA->finish();
&get_time_now;
#############################################
@@ -420,11 +437,11 @@ while ($master_loop < $CLIloops)
if ($CLIcampaign)
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents from vicidial_campaigns where campaign_id='$CLIcampaign'";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,ofcom_uk_drop_calc from vicidial_campaigns where campaign_id='$CLIcampaign'";
}
else
{
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
$stmtA = "SELECT campaign_id,lead_order,hopper_level,auto_dial_level,local_call_time,lead_filter_id,use_internal_dnc,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,UNIX_TIMESTAMP(campaign_changedate),campaign_stats_refresh,campaign_allow_inbound,drop_rate_group,UNIX_TIMESTAMP(campaign_calldate),realtime_agent_time_stats,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,ofcom_uk_drop_calc from vicidial_campaigns where ( (active='Y') or (campaign_stats_refresh='Y') )";
}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
@@ -460,6 +477,7 @@ while ($master_loop < $CLIloops)
$available_only_tally_threshold_agents[$rec_count] = $aryA[21];
$dial_level_threshold[$rec_count] = $aryA[22];
$dial_level_threshold_agents[$rec_count] = $aryA[23];
$ofcom_uk_drop_calc[$rec_count] = $aryA[24];
$rec_count++;
}
@@ -624,14 +642,15 @@ while ($master_loop < $CLIloops)
if ( (($stat_count =~ /00$|50$/) || ($stat_count==1)) )
{
$stmtA = "SELECT cache_carrier_stats_realtime from system_settings;";
$stmtA = "SELECT cache_carrier_stats_realtime,ofcom_uk_drop_calc from system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$generate_carrier_stats = $aryA[0];
$generate_carrier_stats = $aryA[0];
$SSofcom_uk_drop_calc = $aryA[1];
}
$sthA->finish();
if ($generate_carrier_stats > 0)
@@ -897,6 +916,7 @@ sub count_agents_lines
sub calculate_drops
{
$ofcom_uk_drop_calc_ANY=0;
$camp_ANS_STAT_SQL='';
# GET LIST OF HUMAN-ANSWERED STATUSES
$stmtA = "SELECT status from vicidial_statuses where human_answered='Y';";
@@ -932,9 +952,47 @@ sub calculate_drops
$debug_camp_output .= " CAMPAIGN ANSWERED STATUSES: $campaign_id[$i]|$camp_ANS_STAT_SQL|\n";
if ($DBX) {print " CAMPAIGN ANSWERED STATUSES: $campaign_id[$i]|$camp_ANS_STAT_SQL|\n";}
$camp_AM_STAT_SQL='';
# GET LIST OF HUMAN-ANSWERED STATUSES
$stmtA = "SELECT status from vicidial_statuses where answering_machine='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$camp_AM_STAT_SQL .= "'$aryA[0]',";
$rec_count++;
}
$sthA->finish();
$stmtA = "SELECT status from vicidial_campaign_statuses where campaign_id='$campaign_id[$i]' and answering_machine='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$camp_AM_STAT_SQL .= "'$aryA[0]',";
$rec_count++;
}
$sthA->finish();
chop($camp_AM_STAT_SQL);
if (length($camp_AM_STAT_SQL)<2)
{$camp_AM_STAT_SQL="'-NONE-'";}
$debug_camp_output .= " CAMPAIGN ANSWERING MACHINE STATUSES: $campaign_id[$i]|$camp_AM_STAT_SQL|\n";
if ($DBX) {print " CAMPAIGN ANSWERING MACHINE STATUSES: $campaign_id[$i]|$camp_AM_STAT_SQL|\n";}
$RESETdrop_count_updater++;
$VCScalls_today[$i]=0;
$VCSanswers_today[$i]=0;
$VCSagenthandled_today[$i]=0;
$VCSam_today[$i]=0;
$VCSdrops_today[$i]=0;
$VCSdrops_today_pct[$i]=0;
$VCSdrops_answers_today_pct[$i]=0;
@@ -1033,6 +1091,30 @@ sub calculate_drops
}
$sthA->finish();
# TODAY ANSWERING MACHINES CODED BY AGENTS FOR UK OFCOM CALCULATION
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date' and status IN($camp_AM_STAT_SQL) and user != 'VDAD';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VCSam_today[$i] = $aryA[0];
}
$sthA->finish();
# TODAY AGENT HANDLED ANSWERED CALLS FOR UK OFCOM CALCULATION
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date' and status IN($camp_ANS_STAT_SQL) and user != 'VDAD';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VCSagenthandled_today[$i] = $aryA[0];
}
$sthA->finish();
# TODAY DROPS
$stmtA = "SELECT count(*) from $vicidial_log where campaign_id='$campaign_id[$i]' and call_date > '$VDL_date' and status IN('DROP','XDROP');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
@@ -1043,16 +1125,57 @@ sub calculate_drops
{
@aryA = $sthA->fetchrow_array;
$VCSdrops_today[$i] = $aryA[0];
$temp_raw_drop = $VCSdrops_today[$i];
if ($VCSdrops_today[$i] > 0)
{
if ( ($SSofcom_uk_drop_calc > 0) && ($ofcom_uk_drop_calc[$i] =~ /Y/) )
{
$ofcom_uk_drop_calc_ANY++;
$debug_camp_output .= "UK OFCOM DROP CALCULATION TRIGGERED FOR THIS CAMPAIGN: ($SSofcom_uk_drop_calc|$ofcom_uk_drop_calc[$i]|$ofcom_uk_drop_calc_ANY)\n";
if ($DBX) {print "UK OFCOM DROP CALCULATION TRIGGERED FOR THIS CAMPAIGN: ($SSofcom_uk_drop_calc|$ofcom_uk_drop_calc[$i]|$ofcom_uk_drop_calc_ANY)\n";}
# As of December 2015, OFCOM in the UK changed their method for calculating
# the drop(or abandon) percentage for an outbound dialing campaign. The new
# formula is to estimate the number of drops that were answering machines.
# They do this by using the agent-answered percentage of answering machines
# and subtracting that percentage from the number of drops. Then that new
# drop number is divided by the total agent-answered human-answered calls
# PLUS the number of drops. This differs in several ways from the way it had
# been done, as well as the way the drop percentage has been calculated in
# the USA and Canada. This new UK drop calculation method is activated as a
# system setting AND a campaign option. Both must be enabled for the campaign
# to use the new method. You will see code similar to the section below for
# each time period that the drop percentage is calculated. In order for agent-
# statused answering machines to be calculated properly, we have added an
# answering machine status flag that is used to gather those statuses.
if ($VCSam_today[$i] > 0)
{
$temp_am_pct = ($VCSam_today[$i] / ($VCSagenthandled_today[$i] + $VCSam_today[$i]) );
$temp_am_drops = ($VCSdrops_today[$i] * $temp_am_pct);
$VCSdrops_today[$i] = ($VCSdrops_today[$i] - $temp_am_drops);
}
$VCSdrops_today[$i] = sprintf("%.3f", $VCSdrops_today[$i]);
$temp_answers_today = ($VCSagenthandled_today[$i] + $VCSdrops_today[$i]);
if ($temp_answers_today < 1) {$temp_answers_today = 1;}
$VCSdrops_answers_today_pct[$i] = ( ($VCSdrops_today[$i] / $temp_answers_today) * 100 );
$VCSdrops_answers_today_pct[$i] = sprintf("%.2f", $VCSdrops_answers_today_pct[$i]);
}
else
{
if ($VCSanswers_today[$i] < 1) {$VCSanswers_today[$i] = 1;}
$VCSdrops_answers_today_pct[$i] = ( ($VCSdrops_today[$i] / $VCSanswers_today[$i]) * 100 );
$VCSdrops_answers_today_pct[$i] = sprintf("%.2f", $VCSdrops_answers_today_pct[$i]);
}
$VCSdrops_today_pct[$i] = ( ($VCSdrops_today[$i] / $VCScalls_today[$i]) * 100 );
$VCSdrops_today_pct[$i] = sprintf("%.2f", $VCSdrops_today_pct[$i]);
if ($VCSanswers_today[$i] < 1) {$VCSanswers_today[$i] = 1;}
$VCSdrops_answers_today_pct[$i] = ( ($VCSdrops_today[$i] / $VCSanswers_today[$i]) * 100 );
$VCSdrops_answers_today_pct[$i] = sprintf("%.2f", $VCSdrops_answers_today_pct[$i]);
}
}
$sthA->finish();
$debug_camp_output .= " CALLS: $VCScalls_today[$i] ANSWERs: $VCSanswers_today[$i] AGENT-ANS: $VCSagenthandled_today[$i] AGENT-AMs: $VCSam_today[$i] DROPs: $VCSdrops_today[$i]($temp_raw_drop) DROP-TOT PCT: $VCSdrops_today_pct[$i] DROP-ANS PCT: $VCSdrops_answers_today_pct[$i]\n";
if ($DBX) {print " CALLS: $VCScalls_today[$i] ANSWERs: $VCSanswers_today[$i] AGENT-ANS: $VCSagenthandled_today[$i] AGENT-AMs: $VCSam_today[$i] DROPs: $VCSdrops_today[$i]($temp_raw_drop) DROP-TOT PCT: $VCSdrops_today_pct[$i] DROP-ANS PCT: $VCSdrops_answers_today_pct[$i]\n";}
}
# LAST HOUR CALL AND DROP STATS
@@ -1300,15 +1423,15 @@ sub calculate_drops
# If campaign is using a drop rate group, gather its stats
if ($drop_rate_group[$i] !~ /DISABLED/)
{
$stmtA = "SELECT drops_answers_today_pct from vicidial_drop_rate_groups where group_id='$drop_rate_group[$i]';";
$stmtA = "SELECT drops_answers_today_pct,calls_today,answers_today,drops_today,answering_machines_today,agenthandled_today from vicidial_drop_rate_groups where group_id='$drop_rate_group[$i]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$debug_camp_output .= " DROP RATE GROUP USED: $drop_rate_group[$i] $aryA[0]|$VCSdrops_answers_today_pct[$i]\n";
if ($DBX) {print " DROP RATE GROUP USED: $drop_rate_group[$i] $aryA[0]|$VCSdrops_answers_today_pct[$i]\n";}
$debug_camp_output .= " DROP RATE GROUP USED: $drop_rate_group[$i] $aryA[0]($VCSdrops_answers_today_pct[$i]) calls:$aryA[1]($VCScalls_today[$i]) ans:$aryA[2]($VCSanswers_today[$i]) drops:$aryA[3]($VCSdrops_today[$i]) agnt-am-ans:$aryA[4]($VCSam_today[$i])$aryA[5]($VCSagenthandled_today[$i])\n";
if ($DBX) {print " DROP RATE GROUP USED: $drop_rate_group[$i] $aryA[0]($VCSdrops_answers_today_pct[$i]) calls:$aryA[1]($VCScalls_today[$i]) ans:$aryA[2]($VCSanswers_today[$i]) drops:$aryA[3]($VCSdrops_today[$i]) agnt-am-ans:$aryA[4]($VCSam_today[$i])$aryA[5]($VCSagenthandled_today[$i])\n";}
$VCSdrops_answers_today_pct[$i] = $aryA[0];
}
$sthA->finish();
@@ -1347,7 +1470,7 @@ sub calculate_drops
$sthA->finish();
}
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]',agent_non_pause_sec='$VCSagent_nonpause_time[$i]',agent_calls_today='$VCSagent_calls_today[$i]',agent_pause_today='$VCSagent_pause_today[$i]',agent_wait_today='$VCSagent_wait_today[$i]',agent_custtalk_today='$VCSagent_custtalk_today[$i]',agent_acw_today='$VCSagent_acw_today[$i]',$VSCupdateSQL where campaign_id='$campaign_id[$i]';";
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today[$i]',answers_today='$VCSanswers_today[$i]',drops_today='$VCSdrops_today[$i]',drops_today_pct='$VCSdrops_today_pct[$i]',drops_answers_today_pct='$VCSdrops_answers_today_pct[$i]',calls_hour='$VCScalls_hour[$i]',answers_hour='$VCSanswers_hour[$i]',drops_hour='$VCSdrops_hour[$i]',drops_hour_pct='$VCSdrops_hour_pct[$i]',calls_halfhour='$VCScalls_halfhour[$i]',answers_halfhour='$VCSanswers_halfhour[$i]',drops_halfhour='$VCSdrops_halfhour[$i]',drops_halfhour_pct='$VCSdrops_halfhour_pct[$i]',calls_fivemin='$VCScalls_five[$i]',answers_fivemin='$VCSanswers_five[$i]',drops_fivemin='$VCSdrops_five[$i]',drops_fivemin_pct='$VCSdrops_five_pct[$i]',calls_onemin='$VCScalls_one[$i]',answers_onemin='$VCSanswers_one[$i]',drops_onemin='$VCSdrops_one[$i]',drops_onemin_pct='$VCSdrops_one_pct[$i]',agent_non_pause_sec='$VCSagent_nonpause_time[$i]',agent_calls_today='$VCSagent_calls_today[$i]',agent_pause_today='$VCSagent_pause_today[$i]',agent_wait_today='$VCSagent_wait_today[$i]',agent_custtalk_today='$VCSagent_custtalk_today[$i]',agent_acw_today='$VCSagent_acw_today[$i]',answering_machines_today='$VCSam_today[$i]',agenthandled_today='$VCSagenthandled_today[$i]',$VSCupdateSQL where campaign_id='$campaign_id[$i]';";
$affected_rows = $dbhA->do($stmtA);
if ($DBX) {print "OUTBOUND $campaign_id[$i]|$affected_rows|$stmtA|\n";}
@@ -1411,6 +1534,7 @@ sub drop_rate_group_gather
################################################################################
#### BEGIN gather drop rate group stats
################################################################################
if ($DB) {print "\n STARTING DROP RATE GROUP SECTION:\n";}
# Gather drop rate groups
@DRgroup=@MT;
@@ -1435,7 +1559,9 @@ sub drop_rate_group_gather
$DRdrops_today=0;
$DRdrops_today_pct=0;
$DRdrops_answers_today_pct=0;
$stmtA = "SELECT count(*),sum(calls_today),sum(answers_today),sum(drops_today) from vicidial_campaign_stats vcs, vicidial_campaigns vc where vcs.campaign_id=vc.campaign_id and vc.drop_rate_group='$DRgroup[$dr]';";
$DRanswering_machines_today=0;
$DRagenthandled_today=0;
$stmtA = "SELECT count(*),sum(calls_today),sum(answers_today),sum(drops_today),sum(answering_machines_today),sum(agenthandled_today) from vicidial_campaign_stats vcs, vicidial_campaigns vc where vcs.campaign_id=vc.campaign_id and vc.drop_rate_group='$DRgroup[$dr]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -1444,24 +1570,43 @@ sub drop_rate_group_gather
@aryA = $sthA->fetchrow_array;
if ($aryA[0] > 0)
{
$DRcalls_today = $aryA[1];
$DRanswers_today = $aryA[2];
$DRdrops_today = $aryA[3];
$DRcalls_today = $aryA[1];
$DRanswers_today = $aryA[2];
$DRdrops_today = $aryA[3];
$DRanswering_machines_today = $aryA[4];
$DRagenthandled_today = $aryA[5];
}
}
$sthA->finish();
if ($DRdrops_today > 0)
{
if ($DRanswers_today < 1) {$DRanswers_today = 1;}
##### UK OFCOM DROP PCT CALCULATION
if ($DB) {print " UK OFCOM DROP RATE CALCULATION CHECK: ($SSofcom_uk_drop_calc|$ofcom_uk_drop_calc_ANY)\n";}
if ( ($SSofcom_uk_drop_calc > 0) && ($ofcom_uk_drop_calc_ANY > 0) )
{
# Keeping in mind that the campaign drop numbers are already adjusted to the OFCOM
# number of drops, so we just have to add the drops to answers to generate the new
# drop-group drop-answer percentage
$temp_answers_today = ($DRagenthandled_today + $DRdrops_today);
if ($temp_answers_today < 1) {$temp_answers_today = 1;}
$DRdrops_answers_today_pct = ( ($DRdrops_today / $temp_answers_today) * 100 );
$DRdrops_answers_today_pct = sprintf("%.2f", $DRdrops_answers_today_pct);
}
else
{
$DRdrops_answers_today_pct = ( ($DRdrops_today / $DRanswers_today) * 100 );
$DRdrops_answers_today_pct = sprintf("%.2f", $DRdrops_answers_today_pct);
}
$DRdrops_today_pct = ( ($DRdrops_today / $DRcalls_today) * 100 );
$DRdrops_today_pct = sprintf("%.2f", $DRdrops_today_pct);
if ($DRanswers_today < 1) {$DRanswers_today = 1;}
$DRdrops_answers_today_pct = ( ($DRdrops_today / $DRanswers_today) * 100 );
$DRdrops_answers_today_pct = sprintf("%.2f", $DRdrops_answers_today_pct);
}
$stmtA = "UPDATE vicidial_drop_rate_groups SET calls_today='$DRcalls_today',answers_today='$DRanswers_today',drops_today='$DRdrops_today',drops_today_pct='$DRdrops_today_pct',drops_answers_today_pct='$DRdrops_answers_today_pct' where group_id='$DRgroup[$dr]';";
$stmtA = "UPDATE vicidial_drop_rate_groups SET calls_today='$DRcalls_today',answers_today='$DRanswers_today',drops_today='$DRdrops_today',drops_today_pct='$DRdrops_today_pct',drops_answers_today_pct='$DRdrops_answers_today_pct',answering_machines_today='$DRanswering_machines_today',agenthandled_today='$DRagenthandled_today' where group_id='$DRgroup[$dr]';";
$affected_rows = $dbhA->do($stmtA);
if ($DBX) {print "$DRgroup[$dr]|$affected_rows|$stmtA|\n";}
if ($DB) {print "DROP RATE GROUP UPDATE: $DRgroup[$dr]|$affected_rows|$stmtA|\n";}
$stmtA = "UPDATE vicidial_campaign_stats vcs, vicidial_campaigns vc SET vcs.drops_answers_today_pct='$DRdrops_answers_today_pct' where vcs.campaign_id=vc.campaign_id and vc.drop_rate_group='$DRgroup[$dr]';";
$affected_rows = $dbhA->do($stmtA);
agc_2-X/trunk/bin/VICI_CSV_dump_call_log.pl
+221
View File
@@ -0,0 +1,221 @@
#!/usr/bin/perl
# VICI_CSV_dump_call_log.pl
# DESCRIPTION:
# adjusts the auto_dial_level for vicidial adaptive-predictive campaigns.
# gather call stats for campaigns and in-groups
#
# Copyright (C) 2016 Joe Johnson, Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG
# 60823-1302 - First build
#
$secX = time();
$time = $secX;
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$timestamp = "$year-$mon-$mday $hour:$min:$sec";
$start_date = "$year-$mon-$mday";
$filedate="$year$mon$mday";
$dayofweek=$wday;
$datestamp = "$year/$mon/$mday $hour:$min";
# default path to astguiclient configuration file:
if (length($PATHconf) < 5)
{$PATHconf = '/etc/astguiclient.conf';}
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_host/) && ($CLIREPORT_host < 1) )
{$VARREPORT_host = $line; $VARREPORT_host =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_user/) && ($CLIREPORT_user < 1) )
{$VARREPORT_user = $line; $VARREPORT_user =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_pass/) && ($CLIREPORT_pass < 1) )
{$VARREPORT_pass = $line; $VARREPORT_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_port/) && ($CLIREPORT_port < 1) )
{$VARREPORT_port = $line; $VARREPORT_port =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_dir/) && ($CLIREPORT_dir < 1) )
{$VARREPORT_dir = $line; $VARREPORT_dir =~ s/.*=//gi;}
$i++;
}
# DEFAULT VALUES
$file_type="csv";
$delimiter=",";
$output_file="Vicidial_CSV_dump";
$subdir="/";
for ($q=0; $q<scalar(@ARGV); $q++) {
if ($ARGV[$q]=~/--timestamp/) {
$ARGV[$q]=~s/\-\-timestamp=//;
if ($ARGV[$q]=~/day/i) {
$file_suffix="_$filedate";
} elsif ($ARGV[$q]=~/week|wk/i) {
$file_suffix="_$dayofweek";
} else {
$file_suffix="";
}
}
if ($ARGV[$q]=~/--file_type/) {
$ARGV[$q]=~s/\-\-file_type=//;
$file_type=$ARGV[$q];
$file_type=~s/[^a-z]//gi;
}
if ($ARGV[$q]=~/--delimiter/) {
$ARGV[$q]=~s/\-\-delimiter=//;
$delimiter=$ARGV[$q];
}
if ($ARGV[$q]=~/--output_file/) {
$ARGV[$q]=~s/\-\-output_file=//;
$output_file=$ARGV[$q];
}
if ($ARGV[$q]=~/--subdir/) {
$ARGV[$q]=~s/\-\-subdir=//;
$subdir=$ARGV[$q];
if ($subdir!~/^\//) {
$subdir="/$subdir";
}
}
if ($ARGV[$q]=~/--debug/) {
$DB=1;
}
if ($ARGV[$q]=~/--debugX/) {
$DBX=1;
}
if ($ARGV[$q]=~/--help/) {
print "Run time options:\n";
print " [--timestamp] = set to 'day' to put today's date as part of the outfile name, or 'week' or 'wk' for the numeric day of the week\n";
print " [--output_file] = customize output file name - do not put a file type as part of the name. Default is 'Vicidial_CSV_dump'\n";
print " [--file_type] = determines file type, which must be either txt or csv\n";
print " [--delimiter] = If file_type is txt, this character will be the delimiter (remember to include backslashes if needed). Default is ',' for txt files and quote-comma for csv files\n";
print " [--subdir] = specify sub-directory in the web directory to write file to. Default is web path: $PATHweb/\n";
print " [--debug or --debugX] = Debug options. debug will show output parameters and statuses queried for, debugX will show the SQL queries as well\n";
print "\n";
exit;
}
}
$output_file.=$file_suffix.".".$file_type;
$output_dir="$PATHweb$subdir";
# Check that file is txt or csv. If csv set delimiter to quote-comma.
if ($file_type!~/txt|csv/i) {
die "\nInvalid output file type\n";
} elsif ($file_type=~/csv/i) {
$delimiter="\",\"";
}
if ($DB || $DBX) {
print "\nOutput parameters\n";
print "-------------------\n";
print "Output filename : $output_file\n";
print "Output directory : $output_dir\n";
print "Timestamp : $file_suffix\n";
print "File type : $file_type\n";
print "Delimiter : $delimiter\n\n";
sleep(3);
}
# Check if directory exists, then open file to write to if it does.
if (-d $output_dir) {
open(STORAGE, "> $output_dir/$output_file");
} else {
die "\nOutput directory $PATHweb$subdir does not exist or is not a directory\n";
}
# Customized Variables
$server_ip = $VARserver_ip; # Asterisk server IP
$start_time = time();
$servers=0;
use DBI;
$dbh = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
# $user_stmt="SELECT distinct '' as full_name, user from ".$agent_log_table." where event_time >= '$start_date 00:00:00' and event_time <= '$start_date 23:59:59' order by user asc";
$status_stmt="select distinct status from vicidial_campaign_statuses where customer_contact='Y' UNION select distinct status from vicidial_statuses where customer_contact='Y' order by status";
if ($DBX) {print "$status_stmt\n";}
$status_rslt=$dbh->prepare($status_stmt);
$status_rslt->execute();
@status_array=();
while (@row=$status_rslt->fetchrow_array) {
$status=$row[0];
if (!grep(/^$status$/, @status_array)) {push(@status_array, "$status");}
}
$status_str=join("','", @status_array);
if ($DB || $DBX) {print "Status list: '$status_str'\n";}
$agent_log_stmt="select event_time, vu.full_name, vu.user, talk_sec, v.phone_number from vicidial_list v, vicidial_agent_log val, vicidial_users vu where event_time >= '$start_date 00:00:00' and event_time <= '$start_date 23:59:59' and val.status in ('".$status_str."') and val.user=vu.user and val.lead_id=v.lead_id order by event_time asc";
if ($DBX) {print "$agent_log_stmt\n";}
$agent_log_rslt=$dbh->prepare($agent_log_stmt);
$agent_log_rslt->execute();
while (@row=$agent_log_rslt->fetchrow_array) {
for ($i=0; $i<scalar(@row); $i++) {
if ($delimiter eq "\",\"") {
$row[$i]=~s/\"/\\\"/gi;
} else {
$row[$i]=~s/$delimiter/\\$delimiter/gi;
}
}
if ($delimiter eq "\\t") {
$output_str=join("\t", @row);
} else {
$output_str=join("$delimiter", @row);
}
if ($delimiter eq "\",\"") {
$output_str="\"$output_str\"";
}
$output_str.="\n";
print STORAGE $output_str;
}
close(STORAGE);
$end_time = time();
print "Elapsed time: ".($end_time-$start_time)." sec\n";
agc_2-X/trunk/docs/UK_OFCOM_OUTBOUND_COMPLIANCE.txt
+32
View File
@@ -0,0 +1,32 @@
UK OFCOM OUTBOUND DIALING COMPLIANCE Started: 2015-05-15 Updated: 2015-05-15
This document describes the new UK OFCOM Drop Calculation features in Vicidial, as well as the specific changes that OFCOM made to Drop Percent Calculation in December of 2015.
In December of 2015, OFCOM in the UK released a new "Annex 5" document that outlined changes to their method of calculating the drop,or abandon, percentage for an outbound dialing campaign.
http://stakeholders.ofcom.org.uk/binaries/consultations/review-of-how-we-use-persistent-misuse-powers/annexes/Annex_5.pdf
The new formula includes a process to estimate the number of drops that were answering machines, using that number to reduce the effective number of dropped calls. They do this by using the agent-answered percentage of answering machines and subtracting that percentage from the number of drops. NOTE: This can result in a fractional number. Then this new drop number is divided by the total agent-answered human-answered calls PLUS the number of drops. This differs in several ways from the way it had been done, as well as the way the drop percentage has been calculated in the USA and Canada.
This results in a much more complex final formula for calculating the drop percentage, see an example:
29 - dropped calls
9 - agent-answered live human calls
7 - agent-answered answering machines
DROP % = ( ( (29 - ( (7 / (9 + 7) ) * 29)) / (9 + (29 - ( (7 / (9 + 7) ) * 29)) ) ) * 100) = 16.3125 / 25.3125 = 64.44%
Within Vicidial, this new UK drop calculation method can be activated as a system setting AND then as a campaign option. Both must be enabled for the campaign to use the new method. Both of these settings are turned off by default.
Also, in order for agent-statused answering machines to be calculated properly, we have added an answering machine status flag that is used to gather those statuses.
Both the Real-Time Report, and the Outbound Calling Report have been updated to show this new calculation. When the new calculation is used, you will see "(uk)" in a blue font on those reports next to the drop percentage.
The Predictive algorithm has also been adjusted to calculate this new drop percentage, if enabled. These calculations also work with Drop Rate Groups.
One other UK-OFCOM specific feature that is part of Vicidial is the campaign Drop Lockout Time feature:
This campaign option can be set to a number of hours that DROP abandon calls will be prevented from being dialed, to disable set to 0. Default is 0.
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+63 -55
View File
@@ -956,7 +956,8 @@ am_message_wildcards ENUM('Y','N') default 'N',
manual_dial_timeout VARCHAR(3) default '',
routing_initiated_recordings ENUM('Y','N') default 'N',
manual_dial_hopper_check ENUM('Y','N') default 'N',
callback_useronly_move_minutes MEDIUMINT(5) UNSIGNED default '0'
callback_useronly_move_minutes MEDIUMINT(5) UNSIGNED default '0',
ofcom_uk_drop_calc ENUM('Y','N') default 'N'
) ENGINE=MyISAM;
CREATE TABLE vicidial_lists (
@@ -1002,7 +1003,8 @@ unworkable ENUM('Y','N') default 'N',
scheduled_callback ENUM('Y','N') default 'N',
completed ENUM('Y','N') default 'N',
min_sec INT(5) UNSIGNED default '0',
max_sec INT(5) UNSIGNED default '0'
max_sec INT(5) UNSIGNED default '0',
answering_machine ENUM('Y','N') default 'N'
) ENGINE=MyISAM;
CREATE TABLE vicidial_campaign_statuses (
@@ -1021,6 +1023,7 @@ scheduled_callback ENUM('Y','N') default 'N',
completed ENUM('Y','N') default 'N',
min_sec INT(5) UNSIGNED default '0',
max_sec INT(5) UNSIGNED default '0',
answering_machine ENUM('Y','N') default 'N',
index (campaign_id)
) ENGINE=MyISAM;
@@ -1406,7 +1409,7 @@ update_time TIMESTAMP,
dialable_leads INT(9) UNSIGNED default '0',
calls_today INT(9) UNSIGNED default '0',
answers_today INT(9) UNSIGNED default '0',
drops_today INT(9) UNSIGNED default '0',
drops_today DECIMAL(12,3) default '0',
drops_today_pct VARCHAR(6) default '0',
drops_answers_today_pct VARCHAR(6) default '0',
calls_hour INT(9) UNSIGNED default '0',
@@ -1446,7 +1449,9 @@ agent_calls_today INT(9) UNSIGNED default '0',
agent_wait_today BIGINT(14) UNSIGNED default '0',
agent_custtalk_today BIGINT(14) UNSIGNED default '0',
agent_acw_today BIGINT(14) UNSIGNED default '0',
agent_pause_today BIGINT(14) UNSIGNED default '0'
agent_pause_today BIGINT(14) UNSIGNED default '0',
answering_machines_today INT(9) UNSIGNED default '0',
agenthandled_today INT(9) UNSIGNED default '0'
) ENGINE=MyISAM;
CREATE TABLE vicidial_dnc (
@@ -1652,7 +1657,8 @@ log_recording_access ENUM('0', '1') default '0',
report_default_format ENUM('TEXT', 'HTML') default 'TEXT',
alt_ivr_logging ENUM('0', '1') default '0',
admin_row_click ENUM('0', '1') default '1',
admin_screen_colors VARCHAR(20) default 'default'
admin_screen_colors VARCHAR(20) default 'default',
ofcom_uk_drop_calc ENUM('1','0') default '0'
) ENGINE=MyISAM;
CREATE TABLE vicidial_campaigns_list_mix (
@@ -2187,9 +2193,11 @@ group_id VARCHAR(20) PRIMARY KEY NOT NULL,
update_time TIMESTAMP,
calls_today INT(9) UNSIGNED default '0',
answers_today INT(9) UNSIGNED default '0',
drops_today INT(9) UNSIGNED default '0',
drops_today DOUBLE(12,3) default '0',
drops_today_pct VARCHAR(6) default '0',
drops_answers_today_pct VARCHAR(6) default '0'
drops_answers_today_pct VARCHAR(6) default '0',
answering_machines_today INT(9) UNSIGNED default '0',
agenthandled_today INT(9) UNSIGNED default '0'
) ENGINE=MyISAM;
CREATE TABLE vicidial_process_triggers (
@@ -3709,53 +3717,53 @@ INSERT INTO vicidial_list(status,list_id,phone_code,phone_number,first_name,last
INSERT INTO vicidial_list(status,list_id,phone_code,phone_number,first_name,last_name,address1,city,state,postal_code,country_code,gender,email) values('NEW','101','1','7275551212','Matt','lead06','1234 Fake St.','Clearwater','FL','33760','USA','M','test@test.com');
INSERT INTO vicidial_list(status,list_id,phone_code,phone_number,first_name,last_name,address1,city,state,postal_code,country_code,gender,email) values('NEW','101','1','7275551212','Matt','lead07','1234 Fake St.','Clearwater','FL','33760','USA','M','test@test.com');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('NEW','New Lead','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('QUEUE','Lead To Be Called','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('INCALL','Lead Being Called','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('DROP','Agent Not Available','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('XDROP','Agent Not Available IN','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('NA','No Answer AutoDial','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('CALLBK','Call Back','Y','Y','UNDEFINED','N','N','Y','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('CBHOLD','Call Back Hold','N','Y','UNDEFINED','N','N','Y','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('A','Answering Machine','Y','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('AA','Answering Machine Auto','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('AM','Answering Machine SentToMesg','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('AL','Answering Machine Msg Played','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('AFAX','Fax Machine Auto','N','N','UNDEFINED','N','N','N','N','Y','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('AB','Busy Auto','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('B','Busy','Y','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('DC','Disconnected Number','Y','N','UNDEFINED','N','N','N','N','Y','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('ADC','Disconnected Number Auto','N','N','UNDEFINED','N','N','N','N','Y','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('DEC','Declined Sale','Y','Y','UNDEFINED','N','N','Y','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('DNC','DO NOT CALL','Y','Y','UNDEFINED','N','Y','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('DNCL','DO NOT CALL Hopper Sys Match','N','N','UNDEFINED','N','Y','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('DNCC','DO NOT CALL Hopper Camp Match','N','N','UNDEFINED','N','Y','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('SALE','Sale Made','Y','Y','UNDEFINED','Y','N','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('N','No Answer','Y','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('NI','Not Interested','Y','Y','UNDEFINED','N','N','Y','Y','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('NP','No Pitch No Price','Y','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('PU','Call Picked Up','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('PM','Played Message','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('XFER','Call Transferred','Y','Y','UNDEFINED','N','N','Y','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('ERI','Agent Error','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('SVYEXT','Survey sent to Extension','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('SVYVM','Survey sent to Voicemail','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('SVYHU','Survey Hungup','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('SVYREC','Survey sent to Record','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('QVMAIL','Queue Abandon Voicemail Left','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('RQXFER','Re-Queue','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('TIMEOT','Inbound Queue Timeout Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('AFTHRS','Inbound After Hours Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('NANQUE','Inbound No Agent No Queue Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('PDROP','Outbound Pre-Routing Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('IVRXFR','Outbound drop to Call Menu','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('SVYCLM','Survey sent to Call Menu','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('MLINAT','Multi-Lead auto-alt set inactv','N','Y','UNDEFINED','N','N','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('MAXCAL','Inbound Max Calls Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('LRERR','Outbound Local Channel Res Err','N','Y','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('QCFAIL','QC_FAIL_CALLBK','N','Y','QC','N','N','Y','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('ADCT','Disconnected Number Temporary','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed) values('LSMERG','Agent lead search old lead mrg','N','N','UNDEFINED','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('NEW','New Lead','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('QUEUE','Lead To Be Called','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('INCALL','Lead Being Called','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('DROP','Agent Not Available','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('XDROP','Agent Not Available IN','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('NA','No Answer AutoDial','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('CALLBK','Call Back','Y','Y','UNDEFINED','N','N','Y','N','N','Y','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('CBHOLD','Call Back Hold','N','Y','UNDEFINED','N','N','Y','N','N','Y','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('A','Answering Machine','Y','N','UNDEFINED','N','N','N','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('AA','Answering Machine Auto','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('AM','Answering Machine SentToMesg','N','N','UNDEFINED','N','N','N','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('AL','Answering Machine Msg Played','N','N','UNDEFINED','N','N','N','N','N','N','N','Y');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('AFAX','Fax Machine Auto','N','N','UNDEFINED','N','N','N','N','Y','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('AB','Busy Auto','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('B','Busy','Y','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('DC','Disconnected Number','Y','N','UNDEFINED','N','N','N','N','Y','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('ADC','Disconnected Number Auto','N','N','UNDEFINED','N','N','N','N','Y','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('DEC','Declined Sale','Y','Y','UNDEFINED','N','N','Y','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('DNC','DO NOT CALL','Y','Y','UNDEFINED','N','Y','N','N','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('DNCL','DO NOT CALL Hopper Sys Match','N','N','UNDEFINED','N','Y','N','N','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('DNCC','DO NOT CALL Hopper Camp Match','N','N','UNDEFINED','N','Y','N','N','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('SALE','Sale Made','Y','Y','UNDEFINED','Y','N','N','N','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('N','No Answer','Y','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('NI','Not Interested','Y','Y','UNDEFINED','N','N','Y','Y','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('NP','No Pitch No Price','Y','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('PU','Call Picked Up','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('PM','Played Message','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('XFER','Call Transferred','Y','Y','UNDEFINED','N','N','Y','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('ERI','Agent Error','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('SVYEXT','Survey sent to Extension','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('SVYVM','Survey sent to Voicemail','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('SVYHU','Survey Hungup','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('SVYREC','Survey sent to Record','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('QVMAIL','Queue Abandon Voicemail Left','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('RQXFER','Re-Queue','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('TIMEOT','Inbound Queue Timeout Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('AFTHRS','Inbound After Hours Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('NANQUE','Inbound No Agent No Queue Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('PDROP','Outbound Pre-Routing Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('IVRXFR','Outbound drop to Call Menu','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('SVYCLM','Survey sent to Call Menu','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('MLINAT','Multi-Lead auto-alt set inactv','N','Y','UNDEFINED','N','N','N','N','N','N','Y','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('MAXCAL','Inbound Max Calls Drop','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('LRERR','Outbound Local Channel Res Err','N','Y','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('QCFAIL','QC_FAIL_CALLBK','N','Y','QC','N','N','Y','N','N','Y','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('ADCT','Disconnected Number Temporary','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_statuses (status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,answering_machine) values('LSMERG','Agent lead search old lead mrg','N','N','UNDEFINED','N','N','N','N','N','N','N','N');
INSERT INTO vicidial_qc_codes (code,code_name,qc_result_type) VALUES ('QCPASS','PASS','PASS');
INSERT INTO vicidial_qc_codes (code,code_name,qc_result_type) VALUES ('QCFAIL','FAIL','FAIL');
@@ -3766,4 +3774,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1459',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1460',db_schema_update_date=NOW(),reload_timestamp=NOW();
agc_2-X/trunk/extras/upgrade_2.12.sql
+24
View File
@@ -593,3 +593,27 @@ ALTER TABLE vicidial_users ADD modify_colors ENUM('1','0') default '0';
ALTER TABLE system_settings ADD admin_screen_colors VARCHAR(20) default 'default';
UPDATE system_settings SET db_schema_version='1459',db_schema_update_date=NOW() where db_schema_version < 1459;
ALTER TABLE system_settings ADD ofcom_uk_drop_calc ENUM('1','0') default '0';
ALTER TABLE vicidial_campaigns ADD ofcom_uk_drop_calc ENUM('Y','N') default 'N';
ALTER TABLE vicidial_statuses ADD answering_machine ENUM('Y','N') default 'N';
ALTER TABLE vicidial_campaign_statuses ADD answering_machine ENUM('Y','N') default 'N';
UPDATE vicidial_statuses INNER JOIN system_settings ON system_settings.db_schema_version = 1459 SET answering_machine='Y' where status IN('A','AM','AL');
ALTER TABLE vicidial_campaign_stats ADD answering_machines_today INT(9) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_stats ADD agenthandled_today INT(9) UNSIGNED default '0';
ALTER TABLE vicidial_campaign_stats MODIFY drops_today DECIMAL(12,3) default '0';
ALTER TABLE vicidial_drop_rate_groups ADD answering_machines_today INT(9) UNSIGNED default '0';
ALTER TABLE vicidial_drop_rate_groups ADD agenthandled_today INT(9) UNSIGNED default '0';
ALTER TABLE vicidial_drop_rate_groups MODIFY drops_today DOUBLE(12,3) default '0';
UPDATE system_settings SET db_schema_version='1460',db_schema_update_date=NOW() where db_schema_version < 1460;
agc_2-X/trunk/www/vicidial/AST_VDADstats.php
+111 -25
View File
@@ -47,6 +47,7 @@
# 150619-0137 - Added option to calculate 'Percent of DROP Calls taken out of Answers' differently
# 151125-1615 - Added search archive option
# 160227-1101 - Uniform form format
# 160515-1412 - Added UK OFCOM feature
#
$startMS = microtime();
@@ -110,7 +111,7 @@ $JS_onload="onload = function() {\n";
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,ofcom_uk_drop_calc FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
@@ -123,6 +124,7 @@ if ($qm_conf_ct > 0)
$reports_use_slave_db = $row[3];
$SSenable_languages = $row[4];
$SSlanguage_method = $row[5];
$SSofcom_uk_drop_calc = $row[6];
}
##### END SETTINGS LOOKUP #####
###########################################
@@ -360,6 +362,7 @@ while ($i < $campaigns_to_print)
}
$rollover_groups_count=0;
$ofcom_uk_drop_calc=0;
$i=0;
$group_string='|';
$group_ct = count($group);
@@ -374,7 +377,7 @@ while($i < $group_ct)
if (preg_match("/YES/i",$include_rollover))
{
$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
$stmt="SELECT drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$in_groups_to_print = mysqli_num_rows($rslt);
@@ -387,6 +390,23 @@ while($i < $group_ct)
}
}
### UK OFCOM test
if ($SSofcom_uk_drop_calc > 0)
{
$stmt="SELECT ofcom_uk_drop_calc from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$ukofcom_to_print = mysqli_num_rows($rslt);
if ($ukofcom_to_print > 0)
{
$row=mysqli_fetch_row($rslt);
$ukofcom_test = $row[0];
if ($ukofcom_test == 'Y')
{$ofcom_uk_drop_calc++;}
}
}
$i++;
}
if (strlen($group_drop_SQL) < 2)
@@ -798,14 +818,30 @@ else
$OUToutput .= "\n";
$OUToutput .= "---------- "._QXZ("HUMAN ANSWERS")."\n";
$OUToutput .= "---------- "._QXZ("HUMAN ANSWERS");
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
{$OUToutput .= "<font color=blue>(uk)</font>";}
$OUToutput .= "\n";
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$CIcallsRAW = $row[0];
$CIsec = $row[1];
### UK OFCOM test
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$CIcallsRAW = $row[0];
$CIsec = $row[1];
}
else
{
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand $list_id_SQLand;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$CIcallsRAW = $row[0];
$CIsec = $row[1];
}
if (preg_match("/YES/i",$include_rollover))
{
@@ -851,20 +887,24 @@ else
$OUToutput .= "\n";
$OUToutput .= "---------- "._QXZ("DROPS")."\n";
$OUToutput .= "---------- "._QXZ("DROPS");
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
{$OUToutput .= "<font color=blue>(uk)</font>";}
$OUToutput .= "\n";
$stmt="select count(*),sum(length_in_sec) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$DROPcalls = sprintf("%10s", $row[0]);
$DROPcallsA = sprintf("%10s", $row[0]);
$DROPcallsRAW = $row[0];
$DROPcallsRAWraw = $row[0];
$DROPseconds = $row[1];
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
$stmt = "SELECT status,status_name,human_answered,category,answering_machine from vicidial_statuses;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysqli_num_rows($rslt);
@@ -876,15 +916,18 @@ else
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$answering_machine[$q]= $row[4];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
if ($answering_machine[$q]=='Y')
{$camp_AM_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$stmt = "SELECT distinct status,status_name,human_answered,category from vicidial_campaign_statuses $group_SQL;";
$stmt = "SELECT distinct status,status_name,human_answered,category,answering_machine from vicidial_campaign_statuses $group_SQL;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$statuses_to_print = mysqli_num_rows($rslt);
@@ -896,35 +939,78 @@ else
$status_name[$q] = $row[1];
$human_answered[$q] = $row[2];
$category[$q] = $row[3];
$answering_machine[$q]= $row[4];
$statname_list["$status[$q]"] = "$status_name[$q]";
$statcat_list["$status[$q]"] = "$category[$q]";
if ($human_answered[$q]=='Y')
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
if ($answering_machine[$q]=='Y')
{$camp_AM_STAT_SQL .= "'$row[0]',";}
$q++;
$p++;
}
$camp_ANS_STAT_SQL = preg_replace('/,$/i', '',$camp_ANS_STAT_SQL);
$camp_AM_STAT_SQL = preg_replace('/,$/i', '',$camp_AM_STAT_SQL);
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$ANSWERcalls = $row[0];
### UK OFCOM test
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) )
{
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$ANSWERcalls = $row[0];
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and user!='VDAD' $group_SQLand $list_id_SQLand and status IN($camp_AM_STAT_SQL);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$agntAMcalls = $row[0];
if ($agntAMcalls > 0)
{
$temp_am_pct = ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) );
$temp_am_drops = ($DROPcallsRAW * $temp_am_pct);
$DROPcallsRAW = ($DROPcallsRAW - $temp_am_drops);
}
$temp_answers_today = ($ANSWERcalls + $DROPcallsRAW);
$DROPcallsA = sprintf("%10s", $DROPcallsRAW);
$DROPANSWERpercent = (MathZDC($DROPcallsRAW, $temp_answers_today) * 100);
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
$ukDROPdebug = "($DROPcallsRAWraw - ( ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) ) * $DROPcallsRAWraw)) / ($ANSWERcalls + ($DROPcallsRAWraw - ( ($agntAMcalls / ($ANSWERcalls + $agntAMcalls) ) * $DROPcallsRAWraw)) )";
}
else
{
$stmt="select count(*) from ".$vicidial_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand $list_id_SQLand and status IN($camp_ANS_STAT_SQL);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$OUToutput .= "$stmt\n";}
$row=mysqli_fetch_row($rslt);
$ANSWERcalls = $row[0];
# Change $DROPANSWERpercent_adjustment to '1' in options.php if you want to include the drop call count in addition to the answer call count when calculating the DROPANSWERpercent, although you really don't need to
$DROPANSWERpercent = (MathZDC($DROPcallsRAW, ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment))) * 100);
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
}
$DROPpercent = (MathZDC($DROPcallsRAW, $TOTALcalls) * 100);
$DROPpercent = round($DROPpercent, 2);
# Change $DROPANSWERpercent_adjustment to '1' in options.php if you want to include the drop call count in addition to the answer call count when calculating the DROPANSWERpercent, although you really don't need to
$DROPANSWERpercent = (MathZDC($DROPcallsRAW, ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment))) * 100);
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
$average_hold_seconds = MathZDC($DROPseconds, $DROPcallsRAW);
$average_hold_seconds = round($average_hold_seconds, 2);
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
$OUToutput .= _QXZ("Total Outbound DROP Calls",44).": $DROPcalls $DROPpercent%\n";
$OUToutput .= _QXZ("Percent of DROP Calls taken out of Answers",44).": $DROPcalls / ".($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment))." $DROPANSWERpercent%\n";
$OUToutput .= _QXZ("Percent of DROP Calls taken out of Answers",44).": $DROPcallsA / ";
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) ) {$OUToutput .= "$temp_answers_today";}
else {$OUToutput .= ($ANSWERcalls+($DROPcallsRAW*$DROPANSWERpercent_adjustment));}
$OUToutput .= " $DROPANSWERpercent%";
if ( ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) ) {$OUToutput .= " <font color=blue>(uk)</font>";}
if ( ($DB > 0) and ($SSofcom_uk_drop_calc > 0) and ($ofcom_uk_drop_calc > 0) ) {$OUToutput .= " detail: $ukDROPdebug";}
$OUToutput .= "\n";
if (preg_match("/YES/i",$include_rollover))
{
@@ -969,9 +1055,9 @@ else
$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
if ($skip_productivity_calc) {
$OUToutput .= _QXZ("Productivity Rating",51).": N/A\n";
$OUToutput .= _QXZ("Productivity Rating",44).": N/A\n";
} else {
$OUToutput .= _QXZ("Productivity Rating",51).": $AVG_ANSWERagent_non_pause_sec\n";
$OUToutput .= _QXZ("Productivity Rating",44).": $AVG_ANSWERagent_non_pause_sec\n";
}
agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php
+36 -16
View File
@@ -102,10 +102,11 @@
# 160406-1858 - Added WALL options for report_display_type
# 160413-2004 - Added WALL_4 option
# 160418-2141 - Fixed issue with WALL displays
# 160515-1300 - Added UK OFCOM feature
#
$version = '2.12-90';
$build = '160418-2141';
$version = '2.12-91';
$build = '160515-1300';
header ("Content-type: text/html; charset=utf-8");
@@ -192,7 +193,7 @@ $db_source = 'M';
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,allow_chats,cache_carrier_stats_realtime,report_default_format FROM system_settings;";
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,allow_chats,cache_carrier_stats_realtime,report_default_format,ofcom_uk_drop_calc FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
@@ -209,6 +210,7 @@ if ($qm_conf_ct > 0)
$allow_chats = $row[7];
$cache_carrier_stats_realtime = $row[8];
$SSreport_default_format = $row[9];
$SSofcom_uk_drop_calc = $row[10];
}
##### END SETTINGS LOOKUP #####
###########################################
@@ -1721,9 +1723,9 @@ else
else
{$non_inboundSQL = "and campaign_id IN($group_SQL,$closer_campaignsSQL)";}
$multi_drop++;
$stmt="SELECT avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level) from vicidial_campaigns where active='Y' $group_SQLand;";
$stmt="SELECT avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level),max(ofcom_uk_drop_calc) from vicidial_campaigns where active='Y' $group_SQLand;";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' $group_SQLand;";
}
@@ -1736,17 +1738,17 @@ else
$multi_drop++;
if ($DB) {echo "with_inbound|$with_inbound|$campaign_allow_inbound\n";}
$stmt="SELECT auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active,list_order_mix,auto_hopper_level from vicidial_campaigns where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmt="SELECT auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active,list_order_mix,auto_hopper_level,ofcom_uk_drop_calc from vicidial_campaigns where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' and campaign_id IN ($group_SQL,$closer_campaignsSQL);";
}
else
{
$stmt="SELECT avg(auto_dial_level),max(dial_status_a),max(dial_status_b),max(dial_status_c),max(dial_status_d),max(dial_status_e),max(lead_order),max(lead_filter_id),max(hopper_level),max(dial_method),max(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),max(available_only_ratio_tally),max(adaptive_latest_server_time),max(local_call_time),max(dial_timeout),max(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level) from vicidial_campaigns where campaign_id IN($group_SQL);";
$stmt="SELECT avg(auto_dial_level),max(dial_status_a),max(dial_status_b),max(dial_status_c),max(dial_status_d),max(dial_status_e),max(lead_order),max(lead_filter_id),max(hopper_level),max(dial_method),max(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),max(available_only_ratio_tally),max(adaptive_latest_server_time),max(local_call_time),max(dial_timeout),max(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level),max(ofcom_uk_drop_calc) from vicidial_campaigns where campaign_id IN($group_SQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today),sum(agenthandled_today) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' and campaign_id IN($group_SQL);";
}
@@ -1776,6 +1778,7 @@ else
$DIALstatuses = $row[18];
$DIALmix = $row[20];
$AHOPlev = $row[21];
$UKocDROP = $row[22];
$rslt=mysql_to_mysqli($stmtC, $link);
$row=mysqli_fetch_row($rslt);
@@ -1796,12 +1799,6 @@ else
$agentsONEMIN = $row[5];
$balanceFILL = $row[6];
$answersTODAY = $row[7];
if ($multi_drop > 0)
{
$drpctTODAY = ( MathZDC($dropsTODAY, $answersTODAY) * 100);
$drpctTODAY = round($drpctTODAY, 2);
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
}
$VSCcat1 = $row[8];
$VSCcat1tally = $row[9];
$VSCcat2 = $row[10];
@@ -1815,6 +1812,23 @@ else
$VSCagentcust = $row[18];
$VSCagentacw = $row[19];
$VSCagentpause = $row[20];
$AGNTansTODAY = $row[21];
if ($multi_drop > 0)
{
if ( ($SSofcom_uk_drop_calc > 0) and ($UKocDROP == 'Y') )
{
$temp_AGNTansPLUSdrop = ($AGNTansTODAY + $dropsTODAY);
$drpctTODAY = ( MathZDC($dropsTODAY, $temp_AGNTansPLUSdrop) * 100);
$drpctTODAY = round($drpctTODAY, 2);
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
}
else
{
$drpctTODAY = ( MathZDC($dropsTODAY, $answersTODAY) * 100);
$drpctTODAY = round($drpctTODAY, 2);
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
}
}
$diffpctONEMIN = ( MathZDC($diffONEMIN, $agentsONEMIN) * 100);
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
@@ -1899,7 +1913,13 @@ else
{
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("LEADS IN HOPPER").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; $VDhop &nbsp; &nbsp; </TD>";
}
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("DROPPED PERCENT").":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; ";
echo "<TD ALIGN=RIGHT><font class=\"top_settings_key\">"._QXZ("DROPPED PERCENT");
if ( ($SSofcom_uk_drop_calc > 0) and ($UKocDROP == 'Y') )
{echo "<font color=blue>(uk)</font>";}
echo ":</font></TD><TD ALIGN=LEFT><font class=\"top_settings_val\">&nbsp; ";
if ($drpctTODAY >= $DROPmax)
{echo "<font color=red><B>$drpctTODAY%</font>";}
else
agc_2-X/trunk/www/vicidial/admin.php
+70 -34
View File
File diff suppressed because one or more lines are too long
agc_2-X/trunk/www/vicidial/help.php
+6
View File
@@ -88,6 +88,7 @@
# 160414-0916 - Added default_phone_code
# 160429-0834 - Added settings-admin_row_click
# 160508-0836 - Added screen colors
# 160515-1958 - Added ofcom_uk_drop_calc entry
#
@@ -4939,6 +4940,11 @@ FR_SPAC 00 00 00 00 00 - <?php echo _QXZ("France space separated phone number");
<BR>
<B><?php echo _QXZ("Outbound Auto-Dial Active"); ?> -</B><?php echo _QXZ("This option allows you to enable or disable outbound auto-dialing within the system, setting this field to 0 will remove the LISTS and FILTERS sections and many fields from the Campaign Modification screens. Manual entry dialing will still be allowable from within the agent screen, but no list dialing will be possible. Default is 1 for active."); ?>
<BR>
<A NAME="settings-ofcom_uk_drop_calc">
<BR>
<B><?php echo _QXZ("UK OFCOM Drop Calculation"); ?> -</B><?php echo _QXZ("This option allows you to enable the new UK OFCOM Drop calculation formula for individual campaigns. As of December 2015, OFCOM in the UK changed their method for calculating the drop,or abandon, percentage for an outbound dialing campaign. The new formula includes an estimate of the number of drops that were answering machines. They do this by using the agent-answered percentage of answering machines and subtracting that percentage from the number of drops. Then that new drop number is divided by the total agent-answered human-answered calls PLUS the number of drops. This differs in several ways from the way it had been done, as well as the way the drop percentage has been calculated in the USA and Canada. This new UK drop calculation method can be activated as a system setting AND a campaign option. Both must be enabled for the campaign to use the new method. In order for agent-statused answering machines to be calculated properly, we have added an answering machine status flag that is used to gather those statuses. Default is 0 for inactive."); ?>
<BR>
<A NAME="settings-disable_auto_dial">
<BR>