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added more chat instructions

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git-svn-id: svn://192.168.202.10@2433 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2015-12-17 15:53:03 +00:00
parent 2272b17d3a
commit 7d8dd05a74
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agc_2-X/trunk/docs/CHAT_MESSAGING.txt
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CHAT MESSAGING Started 2014-05-01 Updated 2015-12-13
CHAT MESSAGING Started 2014-05-01 Updated 2015-12-17
After over 18 months of development, the Chat Messaging system for Vicidial was added to svn/trunk on December 13th, 2015(svn revision 2428). Our Chat messaging allows for customers to chat with agents from websites, as well as allowing managers to chat with agents and agents to chat with other agents all within their existing agent screen.
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AGENT CHAT INTERFACE INSTRUCTIONS:
If your system administrator has enabled the chat feature, when you log in to the Vicidial agent interface, you will see two tabs at the top of your interface labeled "CHAT INTERNAL" and "CHAT CUSTOMER".
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MANAGER CHAT INTERFACE INSTRUCTIONS:
In the Administration web screen, there is a new link at the top of the screen next to the HOME link and the Timeclock link called "Chat". If you click on this link, you will be taken to the new manager chat screen. This screen will allow you to start chats with logged-in agents, as well as give you the ability to send broadcast chats to all agents that are logged in, or just specific agents.
CUSTOMER CHAT INSTRUCTIONS:
There is a new folder in the web directory called "chat_customer". You will find a file in this folder called "customer_chat_code.php" that you can use to write your own web page for a customer to chat from, or you can just use that page as your Chat URL. The Chat URL is a field in the System Settings that you need to populate in order for the customer chat to work. To use the default for this, just add "chat_customer/customer_chat_code.php" to your current Vicidial webserver URL. For example, if your current webserver url is "http://192.168.1.2/" then you can use this as your Chat URL: "http://192.168.1.2/chat_customer/customer_chat_code.php"
If you want to link to chat with a specific in-group, you can use a link like this,
http://192.168.1.2/chat_customer/customer_chat_code.php?group_id=TESTCHAT
If you want to put a chat page within your own IFRAME and use a specific in-group, you can use a URL like this,
http://192.168.1.2/chat_customer/vicidial_chat_customer_side.php?group_id=TESTCHAT
Chat settings in System Settings:
Allow Chats -This is where you can set whether this system will be able to receive incoming chats in addition to phone calls, as well as allow agent-to-agent and agent-to-manager chatting.