For timeonVDADall.php script, added calls_today to agent display, and on inbound calls added wait seconds and in-group
git-svn-id: svn://192.168.202.10@790 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -29,6 +29,7 @@
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# 70619-1339 - Added Status Category tally display
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# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
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# 80227-0418 - Added priority to waiting calls display
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# 80311-1550 - Added calls_today on all agents and wait time/in-group for inbound calls
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#
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header ("Content-type: text/html; charset=utf-8");
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@@ -682,6 +683,8 @@ $HDtime = "---------+";
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$HTtime = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=timeup&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay\">MM:SS</a> |";
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$HDcampaign = "------------+";
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$HTcampaign = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=campaignup&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay\">CAMPAIGN</a> |";
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$HDcalls = "-------+";
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$HTcalls = " CALLS |";
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if ($UGdisplay < 1)
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{
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@@ -708,18 +711,18 @@ if ($SERVdisplay < 1)
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$Aline = "$HDbegin$HDstation$HDuser$HDusergroup$HDsessionid$HDbarge$HDstatus$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign\n";
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$Bline = "$HTbegin$HTstation$HTuser$HTusergroup$HTsessionid$HTbarge$HTstatus$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign\n";
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$Aline = "$HDbegin$HDstation$HDuser$HDusergroup$HDsessionid$HDbarge$HDstatus$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls\n";
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$Bline = "$HTbegin$HTstation$HTuser$HTusergroup$HTsessionid$HTbarge$HTstatus$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls\n";
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$Aecho .= "$Aline";
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$Aecho .= "$Bline";
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$Aecho .= "$Aline";
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if ($orderby=='timeup') {$orderSQL='status,last_call_time';}
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if ($orderby=='timedown') {$orderSQL='status desc,last_call_time desc';}
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if ($orderby=='campaignup') {$orderSQL='campaign_id,status,last_call_time';}
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if ($orderby=='campaigndown') {$orderSQL='campaign_id desc,status desc,last_call_time desc';}
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if ($orderby=='groupup') {$orderSQL='user_group,status,last_call_time';}
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if ($orderby=='groupdown') {$orderSQL='user_group desc,status desc,last_call_time desc';}
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if ($orderby=='timeup') {$orderSQL='vicidial_live_agents.status,last_call_time';}
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if ($orderby=='timedown') {$orderSQL='vicidial_live_agents.status desc,last_call_time desc';}
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if ($orderby=='campaignup') {$orderSQL='vicidial_live_agents.campaign_id,vicidial_live_agents.status,last_call_time';}
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if ($orderby=='campaigndown') {$orderSQL='vicidial_live_agents.campaign_id desc,vicidial_live_agents.status desc,last_call_time desc';}
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if ($orderby=='groupup') {$orderSQL='user_group,vicidial_live_agents.status,last_call_time';}
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if ($orderby=='groupdown') {$orderSQL='user_group desc,vicidial_live_agents.status desc,last_call_time desc';}
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if ($UidORname > 0)
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{
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if ($orderby=='userup') {$orderSQL='full_name,status,last_call_time';}
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@@ -732,13 +735,11 @@ else
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}
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if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
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else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";}
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else {$groupSQL = " and vicidial_live_agents.campaign_id='" . mysql_real_escape_string($group) . "'";}
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if (strlen($usergroup)<1) {$usergroupSQL = '';}
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else {$usergroupSQL = " and user_group='" . mysql_real_escape_string($usergroup) . "'";}
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$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
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#$stmt="select extension,vicidial_live_agents.user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id,vicidial_users.user_group,vicidial_users.full_name from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and campaign_id='" . mysql_real_escape_string($group) . "' order by $orderSQL;";
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$stmt="select extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
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if ($non_latin > 0)
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{
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@@ -754,32 +755,55 @@ $talking_to_print = mysql_num_rows($rslt);
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while ($i < $talking_to_print)
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{
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$row=mysql_fetch_row($rslt);
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if (eregi("READY|PAUSED",$row[3]))
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$Aextension[$i] = $row[0];
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$Auser[$i] = $row[1];
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$Asessionid[$i] = $row[2];
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$Astatus[$i] = $row[3];
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$Aserver_ip[$i] = $row[4];
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$Acall_time[$i] = $row[5];
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$Acall_finish[$i] = $row[6];
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$Acall_server_ip[$i] = $row[7];
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$Acampaign_id[$i] = $row[8];
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$Auser_group[$i] = $row[9];
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$Afull_name[$i] = $row[10];
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$Acomments[$i] = $row[11];
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$Acalls_today[$i] = $row[12];
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$Acallerid[$i] = $row[13];
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$i++;
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}
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$i=0;
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$agentcount=0;
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while ($i < $talking_to_print)
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{
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if (eregi("READY|PAUSED",$Astatus[$i]))
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{
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$row[5]=$row[6];
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$Acall_time[$i]=$Acall_finish[$i];
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}
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if ($non_latin < 1)
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{
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$extension = eregi_replace('Local/',"",$row[0]);
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$extension = eregi_replace('Local/',"",$Aextension[$i]);
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$extension = sprintf("%-10s", $extension);
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while(strlen($extension)>10) {$extension = substr("$extension", 0, -1);}
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}
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else
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{
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$extension = eregi_replace('Local/',"",$row[0]);
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$extension = eregi_replace('Local/',"",$Aextension[$i]);
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$extension = sprintf("%-40s", $extension);
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while(mb_strlen($extension, 'utf-8')>10) {$extension = mb_substr("$extension", 0, -1,'utf8');}
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}
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$Luser = $row[1];
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$user = sprintf("%-18s", $row[1]);
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$Lsessionid = $row[2];
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$sessionid = sprintf("%-9s", $row[2]);
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$Lstatus = $row[3];
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$status = sprintf("%-6s", $row[3]);
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$server_ip = sprintf("%-15s", $row[4]);
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$call_server_ip = sprintf("%-15s", $row[7]);
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$campaign_id = sprintf("%-10s", $row[8]);
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$comments= $row[11];
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$Luser = $Auser[$i];
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$user = sprintf("%-18s", $Auser[$i]);
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$Lsessionid = $Asessionid[$i];
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$sessionid = sprintf("%-9s", $Asessionid[$i]);
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$Lstatus = $Astatus[$i];
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$status = sprintf("%-6s", $Astatus[$i]);
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$server_ip = sprintf("%-15s", $Aserver_ip[$i]);
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$call_server_ip = sprintf("%-15s", $Acall_server_ip[$i]);
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$campaign_id = sprintf("%-10s", $Acampaign_id[$i]);
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$comments= $Acomments[$i];
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$calls_today = sprintf("%-5s", $Acalls_today[$i]);
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if (eregi("INCALL",$Lstatus))
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{
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@@ -799,12 +823,12 @@ $talking_to_print = mysql_num_rows($rslt);
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{
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if ($non_latin < 1)
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{
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$user_group = sprintf("%-12s", $row[9]);
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$user_group = sprintf("%-12s", $Auser_group[$i]);
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while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
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}
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else
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{
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$user_group = sprintf("%-40s", $row[9]);
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$user_group = sprintf("%-40s", $Auser_group[$i]);
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while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'utf8');}
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}
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}
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@@ -812,19 +836,19 @@ $talking_to_print = mysql_num_rows($rslt);
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{
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if ($non_latin < 1)
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{
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$user = sprintf("%-18s", $row[10]);
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$user = sprintf("%-18s", $Afull_name[$i]);
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while(strlen($user)>18) {$user = substr("$user", 0, -1);}
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}
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else
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{
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$user = sprintf("%-40s", $row[10]);
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$user = sprintf("%-40s", $Afull_name[$i]);
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while(mb_strlen($user, 'utf-8')>18) {$user = mb_substr("$user", 0, -1,'utf8');}
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}
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}
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if (!eregi("INCALL|QUEUE",$row[3]))
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{$call_time_S = ($STARTtime - $row[6]);}
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if (!eregi("INCALL|QUEUE",$Astatus[$i]))
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{$call_time_S = ($STARTtime - $Acall_finish[$i]);}
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else
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{$call_time_S = ($STARTtime - $row[5]);}
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{$call_time_S = ($STARTtime - $Acall_time[$i]);}
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$call_time_M = ($call_time_S / 60);
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$call_time_M = round($call_time_M, 2);
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@@ -843,7 +867,7 @@ $talking_to_print = mysql_num_rows($rslt);
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if ($call_time_M_int >= 5) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
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# if ($call_time_M_int >= 10) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
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}
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if (eregi("PAUSED",$row[3]))
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if (eregi("PAUSED",$Astatus[$i]))
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{
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if ($call_time_M_int >= 360)
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{$i++; continue;}
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@@ -856,7 +880,7 @@ $talking_to_print = mysql_num_rows($rslt);
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if ($call_time_M_int >= 5) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
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}
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}
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# if ( (strlen($row[7])> 4) and ($row[7] != "$row[4]") )
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# if ( (strlen($Acall_server_ip[$i])> 4) and ($Acall_server_ip[$i] != "$Aserver_ip[$i]") )
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# {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>';}
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if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
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@@ -881,9 +905,30 @@ $talking_to_print = mysql_num_rows($rslt);
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if ($SERVdisplay > 0) {$SVD = "$G$server_ip$EG | $G$call_server_ip$EG | ";}
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else {$SVD = "";}
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if ($CM == 'I')
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{
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$stmt="select campaign_id,stage from vicidial_auto_calls where callerid='$Acallerid[$i]' LIMIT 1;";
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if ($non_latin > 0)
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{
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$rslt=mysql_query("SET NAMES 'UTF8'");
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}
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$ingrp_to_print = mysql_num_rows($rslt);
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if ($ingrp_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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$vac_campaign = sprintf("%-20s", $row[0]);
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$row[1] = eregi_replace(".*-",'',$row[1]);
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$vac_stage = sprintf("%-4s", $row[1]);
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}
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$INGRP = " $G$vac_stage$EG $G$vac_campaign$EG ";
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}
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$agentcount++;
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$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG $CM | $SVD$G$call_time_MS$EG | $G$campaign_id$EG |\n";
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$Aecho .= "| $G$extension$EG | <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG $CM | $SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$INGRP\n";
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$i++;
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}
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