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added database fields for predictive dialing

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added fields to vicidial/admin.php for predictive dialing control

git-svn-id: svn://192.168.202.10@204 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2006-08-23 16:15:19 +00:00
parent 1c542ff10c
commit 8b312a1078
5 changed files with 176 additions and 33 deletions
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agc_2-X/trunk/bin/AST_VDhopper.pl
+46 -25
View File
@@ -605,35 +605,56 @@ foreach(@campaign_id)
$sthA->finish();
}
$stmtA = "SELECT count(*) from vicidial_live_agents where campaign_id='$campaign_id[$i]' and status NOT IN('PAUSED');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSagents = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
$VCSINCALL=0;
$VCSREADY=0;
$VCSCLOSER=0;
$VCSPAUSED=0;
$VCSagents=0;
$VCSagents_calc=0;
$VCSagents_active=0;
$stmtA = "SELECT auto_dial_level from vicidial_campaigns where campaign_id='$campaign_id[$i]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdial_level = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
# COUNTS OF STATUSES OF AGENTS IN THIS CAMPAIGN
$stmtA = "SELECT count(*),status from vicidial_live_agents where campaign_id='$campaign_id[$i]' and last_update_time > '$VDL_one' group by status;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSagent_count = "$aryA[0]";
$VCSagent_status = "$aryA[1]";
$rec_count++;
if ($VCSagent_status =~ /INCALL|QUEUE/) {$VCSINCALL = ($VCSINCALL + $VCSagent_count);}
if ($VCSagent_status =~ /READY/) {$VCSREADY = ($VCSREADY + $VCSagent_count);}
if ($VCSagent_status =~ /CLOSER/) {$VCSCLOSER = ($VCSCLOSER + $VCSagent_count);}
if ($VCSagent_status =~ /PAUSED/) {$VCSPAUSED = ($VCSPAUSED + $VCSagent_count);}
$VCSagents = ($VCSagents + $VCSagent_count);
}
$sthA->finish();
if ($available_only_ratio_tally =~ /Y/)
{$VCSagents_calc = $VCSREADY;}
else
{$VCSagents_calc = ($VCSINCALL + $VCSREADY);}
$VCSagents_active = ($VCSINCALL + $VCSREADY + $VCSCLOSER);
$stmtA = "SELECT auto_dial_level from vicidial_campaigns where campaign_id='$campaign_id[$i]';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VCSdial_level = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
$stmtA = "UPDATE vicidial_campaign_stats SET calls_today='$VCScalls_today',drops_today='$VCSdrops_today',drops_today_pct='$VCSdrops_today_pct',calls_hour='$VCScalls_hour',drops_hour='$VCSdrops_hour',drops_hour_pct='$VCSdrops_hour_pct',calls_halfhour='$VCScalls_halfhour',drops_halfhour='$VCSdrops_halfhour',drops_halfhour_pct='$VCSdrops_halfhour_pct',calls_fivemin='$VCScalls_five',drops_fivemin='$VCSdrops_five',drops_fivemin_pct='$VCSdrops_five_pct',calls_onemin='$VCScalls_one',drops_onemin='$VCSdrops_one',drops_onemin_pct='$VCSdrops_one_pct' where campaign_id='$campaign_id[$i]';";
$affected_rows = $dbhA->do($stmtA);
$adaptive_string = "|$VCSagents|$VCSdial_level| |$VCScalls_today|$VCSdrops_today|$VCSdrops_today_pct| |$VCScalls_hour|$VCSdrops_hour|$VCSdrops_hour_pct| |$VCScalls_halfhour|$VCSdrops_halfhour|$VCSdrops_halfhour_pct| |$VCScalls_five|$VCSdrops_five|$VCSdrops_five_pct| |$VCScalls_one|$VCSdrops_one|$VCSdrops_one_pct| $campaign_id[$i]|";
$adaptive_string = "|AGENTS: $VCSagents|ACTIVE: $VCSagents_active|CALC: $VCSagents_calc|INCALL: $VCSINCALL|READY: $VCSREADY|LEVEL: $VCSdial_level| |$VCScalls_today|$VCSdrops_today|$VCSdrops_today_pct| |$VCScalls_hour|$VCSdrops_hour|$VCSdrops_hour_pct| |$VCScalls_halfhour|$VCSdrops_halfhour|$VCSdrops_halfhour_pct| |$VCScalls_five|$VCSdrops_five|$VCSdrops_five_pct| |$VCScalls_one|$VCSdrops_one|$VCSdrops_one_pct| $campaign_id[$i]|";
if ($DB) {print "campaign stats updated: $campaign_id[$i] $adaptive_string\n";}
&adaptive_logger;
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+6 -2
View File
@@ -443,7 +443,7 @@ park_file_name VARCHAR(10),
web_form_address VARCHAR(255),
allow_closers ENUM('Y','N'),
hopper_level INT(8) UNSIGNED default '1',
auto_dial_level ENUM('0','1','1.1','1.2','1.3','1.4','1.5','1.6','1.7','1.8','1.9','2.0','2.2','2.5','2.7','3.0','3.5','4.0') default '0',
auto_dial_level VARCHAR(6) default '0',
next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level') default 'oldest_call_finish',
local_call_time VARCHAR(10) DEFAULT '9am-9pm',
voicemail_ext VARCHAR(10),
@@ -474,7 +474,11 @@ wrapup_message VARCHAR(255) default 'Wrapup Call',
closer_campaigns TEXT default '',
use_internal_dnc ENUM('Y','N') default 'N',
allcalls_delay SMALLINT(3) UNSIGNED default '0',
omit_phone_code ENUM('Y','N') default 'N'
omit_phone_code ENUM('Y','N') default 'N',
dial_method ENUM('MANUAL','RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE') default 'MANUAL',
available_only_ratio_tally ENUM('Y','N') default 'N',
adaptive_dropped_percentage SMALLINT(3) default '3',
adaptive_maximum_level VARCHAR(6) default '3.0'
);
CREATE TABLE vicidial_lists (
agc_2-X/trunk/extras/upgrade_2.0.1.sql
+6
View File
@@ -13,3 +13,9 @@ ALTER TABLE vicidial_xfer_log MODIFY phone_number VARCHAR(12);
ALTER TABLE vicidial_list_pins MODIFY phone_number VARCHAR(12);
ALTER TABLE vicidial_dnc MODIFY phone_number VARCHAR(12);
ALTER TABLE vicidial_list MODIFY alt_phone VARCHAR(12);
ALTER TABLE vicidial_campaigns MODIFY auto_dial_level VARCHAR(6) default '0';
ALTER TABLE vicidial_campaigns ADD dial_method ENUM('MANUAL','RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE') default 'MANUAL';
ALTER TABLE vicidial_campaigns ADD available_only_ratio_tally ENUM('Y','N') default 'N';
ALTER TABLE vicidial_campaigns ADD adaptive_dropped_percentage SMALLINT(3) default '3';
ALTER TABLE vicidial_campaigns ADD adaptive_maximum_level VARCHAR(6) default '3.0';
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.txt
+13
View File
@@ -7,6 +7,19 @@ AGI Output -<\/B> Setting this option to NONE will disable output from all VICID
Recording Delay -<\/B> For ALLCALLS and ALLFORCE recording only. This setting will delay the starting of the recording on all calls for the number of seconds specified in this field. Default is 0||
Omit Phone Code -<\/B> This field allows you to leave out the phone_code field while dialing within VICIDIAL. For instance if you are dialing in the UK from the UK you would have 44 in as your phone_code field for all leads, but you just want to dial 10 digits in your dialplan extensions.conf to place calls instead of 44 then 10 digits. Default is N
Campaign Recording -<\/B> This menu allows you to choose what level of recording is allowed on this campaign. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. For ALLCALLS and ALLFORCE there is an option to use the Recording Delay to cut down on very short recordings and recude system load
Dial Method -<\/B> This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift(as defined by call_time selected for campaign) and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods
Available Only Tally -<\/B> This field if set to Y will leave out INCALL and QUEUE status agents when calculating the number of calls to dial when not in MANUAL dial mode. Default is N
Maximum Adapt Dial Level -<\/B> This field is where you set the limit of the limit to the numbr of lines you would like dialed per agent while using an adaptive-predictive dial method, not MANUAL or RATIO. This number can be higher than the Auto Dial Level if your hardware will support it. Value must be a positive number greater than one and can have decimal places Default 3.0
System Performance
Server Logs
AGI Output
Recording Delay
Omit Phone Code
Campaign Recording
Dial Method
Available Only Tally
Maximum Adapt Dial Level
############################################################ CLIENT
agc_2-X/trunk/www/vicidial/admin.php
+105 -6
View File
@@ -278,6 +278,14 @@ if (isset($_GET["allcalls_delay"])) {$allcalls_delay=$_GET["allcalls_delay"]
elseif (isset($_POST["allcalls_delay"])) {$allcalls_delay=$_POST["allcalls_delay"];}
if (isset($_GET["omit_phone_code"])) {$omit_phone_code=$_GET["omit_phone_code"];}
elseif (isset($_POST["omit_phone_code"])) {$omit_phone_code=$_POST["omit_phone_code"];}
if (isset($_GET["adaptive_maximum_level"])) {$adaptive_maximum_level=$_GET["adaptive_maximum_level"];}
elseif (isset($_POST["adaptive_maximum_level"])) {$adaptive_maximum_level=$_POST["adaptive_maximum_level"];}
if (isset($_GET["adaptive_dropped_percentage"])) {$adaptive_dropped_percentage=$_GET["adaptive_dropped_percentage"];}
elseif (isset($_POST["adaptive_dropped_percentage"])){$adaptive_dropped_percentage=$_POST["adaptive_dropped_percentage"];}
if (isset($_GET["available_only_ratio_tally"])) {$available_only_ratio_tally=$_GET["available_only_ratio_tally"];}
elseif (isset($_POST["available_only_ratio_tally"])){$available_only_ratio_tally=$_POST["available_only_ratio_tally"];}
if (isset($_GET["dial_method"])) {$dial_method=$_GET["dial_method"];}
elseif (isset($_POST["dial_method"])) {$dial_method=$_POST["dial_method"];}
if (isset($script_id)) {$script_id= strtoupper($script_id);}
if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);}
@@ -347,6 +355,7 @@ $attempt_delay = ereg_replace("[^0-9]","",$attempt_delay);
$hotkey = ereg_replace("[^0-9]","",$hotkey);
$list_id = ereg_replace("[^0-9]","",$list_id);
$allcalls_delay = ereg_replace("[^0-9]","",$allcalls_delay);
$adaptive_dropped_percentage = ereg_replace("[^0-9]","",$adaptive_dropped_percentage);
### Y or N ONLY ###
$active = ereg_replace("[^NY]","",$active);
@@ -361,6 +370,7 @@ $fronter_display = ereg_replace("[^NY]","",$fronter_display);
$drop_message = ereg_replace("[^NY]","",$drop_message);
$use_internal_dnc = ereg_replace("[^NY]","",$use_internal_dnc);
$omit_phone_code = ereg_replace("[^NY]","",$omit_phone_code);
$available_only_ratio_tally = ereg_replace("[^NY]","",$available_only_ratio_tally);
### ALPHA-NUMERIC ONLY ###
$user = ereg_replace("[^0-9a-zA-Z]","",$user);
@@ -381,6 +391,7 @@ $scheduled_callbacks = ereg_replace("[^0-9a-zA-Z]","",$scheduled_callbacks);
### DIGITS and Dots
$server_ip = ereg_replace("[^\.0-9]","",$server_ip);
$auto_dial_level = ereg_replace("[^\.0-9]","",$auto_dial_level);
$adaptive_maximum_level = ereg_replace("[^\.0-9]","",$adaptive_maximum_level);
### ALPHA-NUMERIC and spaces and hash and star and comma
$xferconf_a_dtmf = ereg_replace("[^ \,\*\#0-9a-zA-Z]","",$xferconf_a_dtmf);
@@ -410,6 +421,7 @@ $group_id = ereg_replace("[^-\_0-9a-zA-Z]","",$group_id);
$user_group = ereg_replace("[^-\_0-9a-zA-Z]","",$user_group);
$OLDuser_group = ereg_replace("[^-\_0-9a-zA-Z]","",$OLDuser_group);
$state_rule = ereg_replace("[^-\_0-9a-zA-Z]","",$state_rule);
$dial_method = ereg_replace("[^-\_0-9a-zA-Z]","",$dial_method);
### ALPHA-NUMERIC and spaces
$lead_order = ereg_replace("[^ 0-9a-zA-Z]","",$lead_order);
@@ -507,12 +519,13 @@ $lead_filter_sql = ereg_replace(";","",$lead_filter_sql);
# 60817-2226 - fixed bug that would not allow lead recycling of non-selectable statuses
# 60821-1543 - added option to Omit Phone Code while dialing in vicidial
# 60821-1625 - added ALLFORCE recording option for campaign_recording
# 60823-1154 - added fields for adaptive dialing
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
$version = '2.0.60';
$build = '60821-1625';
$version = '2.0.61';
$build = '60823-1154';
$STARTtime = date("U");
@@ -1089,11 +1102,31 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
<BR>
<B>Force Reset of Hopper -</B> This allows you to wipe out the hopper contents upon form submission. It should be filled again when the VDhopper script runs.
<BR>
<A NAME="vicidial_campaigns-dial_method">
<BR>
<B>Dial Method -</B> This field is the way to define how dialing is to take place. If MANUAL then the auto_dial_level will be locked at 0 unless Dial Method is changed. If RATIO then the normal dialing a number of lines for Active agents. ADAPT_HARD_LIMIT will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. ADAPT_TAPERED allows for running over the dropped percentage in the first half of the shift(as defined by call_time selected for campaign) and gets more strict as the shift goes on. ADAPT_AVERAGE tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods.
<BR>
<A NAME="vicidial_campaigns-auto_dial_level">
<BR>
<B>Auto Dial Level -</B> This is where you set how many lines VICIDIAL should use per active agent. zero 0 means auto dialing is off and the agents will click to dial each number. Otherwise VICIDIAL will keep dialing lines equal to active agents multiplied by the dial level to arrive at how many lines this campaign on each server should allow.
<BR>
<A NAME="vicidial_campaigns-available_only_ratio_tally">
<BR>
<B>Available Only Tally -</B> This field if set to Y will leave out INCALL and QUEUE status agents when calculating the number of calls to dial when not in MANUAL dial mode. Default is N.
<BR>
<A NAME="vicidial_campaigns-adaptive_dropped_percentage">
<BR>
<B>Drop Percentage Limit -</B> This field is where you set the limit of the percentage of dropped calls you would like while using an adaptive-predictive dial method, not MANUAL or RATIO.
<BR>
<A NAME="vicidial_campaigns-adaptive_maximum_level">
<BR>
<B>Maximum Adapt Dial Level -</B> This field is where you set the limit of the limit to the numbr of lines you would like dialed per agent while using an adaptive-predictive dial method, not MANUAL or RATIO. This number can be higher than the Auto Dial Level if your hardware will support it. Value must be a positive number greater than one and can have decimal places Default 3.0.
<BR>
<A NAME="vicidial_campaigns-next_agent_call">
<BR>
@@ -2836,7 +2869,29 @@ if ($ADD==41)
{
echo "<br><B>CAMPAIGN MODIFIED: $campaign_id</B>\n";
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_dial_level='$auto_dial_level', next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code' where campaign_id='$campaign_id';";
if ($dial_method == 'RATIO')
{
if ($auto_dial_level < 1) {$auto_dial_level = "1.0";}
$adlSQL = "auto_dial_level='$auto_dial_level',";
}
else
{
if ($dial_method == 'MANUAL')
{
$auto_dial_level='0';
$adlSQL = "auto_dial_level='0',";
}
else
{
$adlSQL = "";
if ($auto_dial_level < 1)
{
$auto_dial_level = "1.0";
$adlSQL = "auto_dial_level='$auto_dial_level',";
}
}
}
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level' where campaign_id='$campaign_id';";
$rslt=mysql_query($stmtA, $link);
if ($reset_hopper == 'Y')
@@ -2951,7 +3006,29 @@ if ($ADD==44)
{
echo "<br><B>CAMPAIGN MODIFIED: $campaign_id</B>\n";
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',hopper_level='$hopper_level', auto_dial_level='$auto_dial_level',lead_filter_id='$lead_filter_id' where campaign_id='$campaign_id';";
if ($dial_method == 'RATIO')
{
if ($auto_dial_level < 1) {$auto_dial_level = "1.0";}
$adlSQL = "auto_dial_level='$auto_dial_level',";
}
else
{
if ($dial_method == 'MANUAL')
{
$auto_dial_level='0';
$adlSQL = "auto_dial_level='0',";
}
else
{
$adlSQL = "";
if ($auto_dial_level < 1)
{
$auto_dial_level = "1.0";
$adlSQL = "auto_dial_level='$auto_dial_level',";
}
}
}
$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',hopper_level='$hopper_level', $adlSQL lead_filter_id='$lead_filter_id',dial_method='$dial_method' where campaign_id='$campaign_id';";
$rslt=mysql_query($stmtA, $link);
if ($reset_hopper == 'Y')
@@ -4240,6 +4317,10 @@ echo "<TABLE><TR><TD>\n";
$use_internal_dnc = $row[43];
$allcalls_delay = $row[44];
$omit_phone_code = $row[45];
$dial_method = $row[46];
$available_only_ratio_tally = $row[47];
$adaptive_dropped_percentage = $row[48];
$adaptive_maximum_level = $row[49];
echo "<br>MODIFY A CAMPAIGNS RECORD: $row[0] - <a href=\"$PHP_SELF?ADD=34&campaign_id=$campaign_id\">Basic View</a>";
echo " | Detail View</a> | ";
@@ -4319,7 +4400,22 @@ echo "<tr bgcolor=#B6D3FC><td align=right>Hopper Level: </td><td align=left><sel
echo "<tr bgcolor=#B6D3FC><td align=right>Force Reset of Hopper: </td><td align=left><select size=1 name=reset_hopper><option>Y</option><option SELECTED>N</option></select>$NWB#vicidial_campaigns-force_reset_hopper$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Auto Dial Level: </td><td align=left><select size=1 name=auto_dial_level><option >0</option><option>1</option><option>1.1</option><option>1.2</option><option>1.3</option><option>1.4</option><option>1.5</option><option>1.6</option><option>1.7</option><option>1.8</option><option>1.9</option><option>2.0</option><option>2.2</option><option>2.5</option><option>2.7</option><option>3.0</option><option>3.5</option><option>4.0</option><option SELECTED>$auto_dial_level</option></select>(0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE</td></tr>\n";
echo "<tr bgcolor=#BDFFBD><td align=right>Dial Method: </td><td align=left><select size=1 name=dial_method><option >MANUAL</option><option>RATIO</option><option>ADAPT_HARD_LIMIT</option><option>ADAPT_TAPERED</option><option>ADAPT_AVERAGE</option><option SELECTED>$dial_method</option></select>$NWB#vicidial_campaigns-dial_method$NWE</td></tr>\n";
echo "<tr bgcolor=#BDFFBD><td align=right>Auto Dial Level: </td><td align=left><select size=1 name=auto_dial_level><option >0</option><option>1</option><option>1.1</option><option>1.2</option><option>1.3</option><option>1.4</option><option>1.5</option><option>1.6</option><option>1.7</option><option>1.8</option><option>1.9</option><option>2.0</option><option>2.2</option><option>2.5</option><option>2.7</option><option>3.0</option><option>3.5</option><option>4.0</option><option SELECTED>$auto_dial_level</option></select>(0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE</td></tr>\n";
echo "<tr bgcolor=#BDFFBD><td align=right>Available Only Tally: </td><td align=left><select size=1 name=available_only_ratio_tally><option >Y</option><option>N</option><option SELECTED>$available_only_ratio_tally</option></select>$NWB#vicidial_campaigns-available_only_ratio_tally$NWE</td></tr>\n";
echo "<tr bgcolor=#BDFFBD><td align=right>Drop Percentage Limit: </td><td align=left><select size=1 name=adaptive_dropped_percentage>\n";
$n=100;
while ($n>=1)
{
echo "<option>$n</option>\n";
$n--;
}
echo "<option SELECTED>$adaptive_dropped_percentage</option></select>% $NWB#vicidial_campaigns-adaptive_dropped_percentage$NWE</td></tr>\n";
echo "<tr bgcolor=#BDFFBD><td align=right>Maximum Adapt Dial Level: </td><td align=left><input type=text name=adaptive_maximum_level size=6 maxlength=6 value=\"$adaptive_maximum_level\"><i>number only</i> $NWB#vicidial_campaigns-adaptive_maximum_level$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Next Agent Call: </td><td align=left><select size=1 name=next_agent_call><option >random</option><option>oldest_call_start</option><option>oldest_call_finish</option><option>overall_user_level</option><option SELECTED>$next_agent_call</option></select>$NWB#vicidial_campaigns-next_agent_call$NWE</td></tr>\n";
@@ -4645,6 +4741,7 @@ echo "<TABLE><TR><TD>\n";
$lead_filter_id = $row[35];
if ($lead_filter_id=='') {$lead_filter_id='NONE';}
$display_dialable_count = $row[39];
$dial_method = $row[46];
echo "<br>MODIFY A CAMPAIGN'S RECORD: $row[0] - Basic View | ";
echo "<a href=\"$PHP_SELF?ADD=31&campaign_id=$campaign_id\">Detail View</a> | ";
@@ -4718,7 +4815,9 @@ echo "<tr bgcolor=#B6D3FC><td align=right>Hopper Level: </td><td align=left><sel
echo "<tr bgcolor=#B6D3FC><td align=right>Force Reset of Hopper: </td><td align=left><select size=1 name=reset_hopper><option>Y</option><option SELECTED>N</option></select>$NWB#vicidial_campaigns-force_reset_hopper$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right>Auto Dial Level: </td><td align=left><select size=1 name=auto_dial_level><option >0</option><option>1</option><option>1.1</option><option>1.2</option><option>1.3</option><option>1.4</option><option>1.5</option><option>1.6</option><option>1.7</option><option>1.8</option><option>1.9</option><option>2.0</option><option>2.2</option><option>2.5</option><option>2.7</option><option>3.0</option><option>3.5</option><option>4.0</option><option SELECTED>$auto_dial_level</option></select>(0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE</td></tr>\n";
echo "<tr bgcolor=#BDFFBD><td align=right>Dial Method: </td><td align=left><select size=1 name=dial_method><option >MANUAL</option><option>RATIO</option><option>ADAPT_HARD_LIMIT</option><option>ADAPT_TAPERED</option><option>ADAPT_AVERAGE</option><option SELECTED>$dial_method</option></select>$NWB#vicidial_campaigns-dial_method$NWE</td></tr>\n";
echo "<tr bgcolor=#BDFFBD><td align=right>Auto Dial Level: </td><td align=left><select size=1 name=auto_dial_level><option >0</option><option>1</option><option>1.1</option><option>1.2</option><option>1.3</option><option>1.4</option><option>1.5</option><option>1.6</option><option>1.7</option><option>1.8</option><option>1.9</option><option>2.0</option><option>2.2</option><option>2.5</option><option>2.7</option><option>3.0</option><option>3.5</option><option>4.0</option><option SELECTED>$auto_dial_level</option></select>(0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE</td></tr>\n";
echo "<tr bgcolor=#B6D3FC><td align=right><a href=\"$PHP_SELF?ADD=3111111&script_id=$script_id\">Script</a>: </td><td align=left>$script_id</td></tr>\n";