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Added agent time detail options.php time precision option

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git-svn-id: svn://192.168.202.10@1691 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-07-08 21:37:56 +00:00
parent f77693a630
commit 8c76ca9dbe
3 changed files with 53 additions and 25 deletions
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agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php
+35 -21
View File
@@ -20,6 +20,7 @@
# 101208-0320 - Fixed issue 404
# 110307-1057 - Added user_case setting in options.php
# 110623-0728 - Fixed user group selection bug
# 110708-1727 - Added options.php setting for time precision
#
require("dbconnect.php");
@@ -56,6 +57,7 @@ $report_name = 'Agent Time Detail';
$db_source = 'M';
$user_case = '';
$TIME_agenttimedetail = '';
if (file_exists('options.php'))
{
require('options.php');
@@ -66,6 +68,8 @@ if ($user_case == '2')
{$userSQL = 'lcase(user)';}
if (strlen($userSQL)<2)
{$userSQL = 'user';}
if (strlen($TIME_agenttimedetail)<1)
{$TIME_agenttimedetail = 'H';}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
@@ -540,13 +544,13 @@ else
$RAWcalls = $Scalls[$m];
$RAWtimeSEC = $Stime[$m];
$Swait[$m]= sec_convert($Swait[$m],'H');
$Stalk[$m]= sec_convert($Stalk[$m],'H');
$Sdispo[$m]= sec_convert($Sdispo[$m],'H');
$Spause[$m]= sec_convert($Spause[$m],'H');
$Sdead[$m]= sec_convert($Sdead[$m],'H');
$Scustomer[$m]= sec_convert($Scustomer[$m],'H');
$Stime[$m]= sec_convert($Stime[$m],'H');
$Swait[$m]= sec_convert($Swait[$m],$TIME_agenttimedetail);
$Stalk[$m]= sec_convert($Stalk[$m],$TIME_agenttimedetail);
$Sdispo[$m]= sec_convert($Sdispo[$m],$TIME_agenttimedetail);
$Spause[$m]= sec_convert($Spause[$m],$TIME_agenttimedetail);
$Sdead[$m]= sec_convert($Sdead[$m],$TIME_agenttimedetail);
$Scustomer[$m]= sec_convert($Scustomer[$m],$TIME_agenttimedetail);
$Stime[$m]= sec_convert($Stime[$m],$TIME_agenttimedetail);
$RAWtime = $Stime[$m];
$RAWwait = $Swait[$m];
@@ -583,7 +587,7 @@ else
$punches_found++;
$RAWtimeTCsec = $TCtime[$n];
$TOTtimeTC = ($TOTtimeTC + $TCtime[$n]);
$StimeTC[$m]= sec_convert($TCtime[$n],'H');
$StimeTC[$m]= sec_convert($TCtime[$n],$TIME_agenttimedetail);
$RAWtimeTC = $StimeTC[$m];
$StimeTC[$m] = sprintf("%10s", $StimeTC[$m]);
}
@@ -592,7 +596,9 @@ else
if ($punches_found < 1)
{
$RAWtimeTCsec = "0";
$StimeTC[$m]= "0:00";
$StimeTC[$m] = "0:00";
if ($TIME_agenttimedetail == 'HF')
{$StimeTC[$m] = "0:00:00";}
$RAWtimeTC = $StimeTC[$m];
$StimeTC[$m] = sprintf("%10s", $StimeTC[$m]);
}
@@ -625,7 +631,7 @@ else
{
if ( ($Suser[$m]=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
{
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],'H');
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],$TIME_agenttimedetail);
if (strlen($USERcodePAUSE_MS)<1) {$USERcodePAUSE_MS='0';}
$pfUSERcodePAUSE_MS = sprintf("%10s", $USERcodePAUSE_MS);
@@ -638,8 +644,16 @@ else
}
if ($status_found < 1)
{
$SstatusesHTML .= " 0:00 |";
$SstatusesFILE .= ",0:00";
if ($TIME_agenttimedetail == 'HF')
{
$SstatusesHTML .= " 0:00:00 |";
$SstatusesFILE .= ",0:00:00";
}
else
{
$SstatusesHTML .= " 0:00 |";
$SstatusesFILE .= ",0:00";
}
}
### END loop through each stat line ###
$n++;
@@ -800,7 +814,7 @@ else
{
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
$USERsumstatPAUSE_MS = sec_convert($Scalls,'H');
$USERsumstatPAUSE_MS = sec_convert($Scalls,$TIME_agenttimedetail);
$pfUSERsumstatPAUSE_MS = sprintf("%11s", $USERsumstatPAUSE_MS);
$SUMstatusTXT = sprintf("%10s", $pfUSERsumstatPAUSE_MS);
@@ -812,14 +826,14 @@ else
### END loop through each status ###
### call function to calculate and print dialable leads
$TOTwait = sec_convert($TOTwait,'H');
$TOTtalk = sec_convert($TOTtalk,'H');
$TOTdispo = sec_convert($TOTdispo,'H');
$TOTpause = sec_convert($TOTpause,'H');
$TOTdead = sec_convert($TOTdead,'H');
$TOTcustomer = sec_convert($TOTcustomer,'H');
$TOTALtime = sec_convert($TOTALtime,'H');
$TOTtimeTC = sec_convert($TOTtimeTC,'H');
$TOTwait = sec_convert($TOTwait,$TIME_agenttimedetail);
$TOTtalk = sec_convert($TOTtalk,$TIME_agenttimedetail);
$TOTdispo = sec_convert($TOTdispo,$TIME_agenttimedetail);
$TOTpause = sec_convert($TOTpause,$TIME_agenttimedetail);
$TOTdead = sec_convert($TOTdead,$TIME_agenttimedetail);
$TOTcustomer = sec_convert($TOTcustomer,$TIME_agenttimedetail);
$TOTALtime = sec_convert($TOTALtime,$TIME_agenttimedetail);
$TOTtimeTC = sec_convert($TOTtimeTC,$TIME_agenttimedetail);
$hTOTcalls = sprintf("%8s", $TOTcalls);
$hTOTwait = sprintf("%11s", $TOTwait);
agc_2-X/trunk/www/vicidial/functions.php
+13 -4
View File
@@ -1,14 +1,15 @@
<?php
#
# functions.php version 2.2.0
# functions.php version 2.4
#
# functions for administrative scripts and reports
#
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2011 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
#
# CHANGES:
# 90524-1503 - First Build
# 110708-1723 - Added HF precision option
#
##### reformat seconds into HH:MM:SS or MM:SS #####
@@ -18,11 +19,19 @@ function sec_convert($sec,$precision)
if ($sec < 1)
{
return "0:00";
if ($precision == 'HF')
{return "0:00:00";}
else
{return "0:00";}
}
else
{
if ($sec < 3600) {$precision='M';}
if ($precision == 'HF')
{$precision='H';}
else
{
if ( ($sec < 3600) and ($precision != 'S') ) {$precision='M';}
}
if ($precision == 'H')
{
agc_2-X/trunk/www/vicidial/options-example.php
+5
View File
@@ -8,6 +8,7 @@
# CHANGELOG
# 101216-1043 - First Build
# 110307-1039 - Added upper-case/lower-case user setting
# 110708-1730 - Added precision time setting
#
# used by the realtime_report.php script
@@ -51,4 +52,8 @@ $RS_AGENTtimeSTATS = 0; # 0=no, 1=yes
# used by agent reports
$user_case = 0; # 1=upper-case, 2-lower-case, 0-no-case-change
# force time precision for reports
$TIME_agenttimedetail = 'H'; # H=hour, M=minute, S=second, HF=force hour
?>