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Added function for start_call_url to work with remote agents

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git-svn-id: svn://192.168.202.10@1453 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-06-22 15:25:32 +00:00
parent 17804fd3b7
commit 8f5f0faba6
3 changed files with 378 additions and 2 deletions
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agc_2-X/trunk/UPGRADE
+2
View File
@@ -165,6 +165,8 @@ OTHER CHANGES:
39. Added web-configurable TTS voice option. Please make sure the Cepstral voice
is installed before entering one.
40. Added function for start_call_url to work with remote agents
agc_2-X/trunk/bin/AST_VDremote_agents.pl
+44 -2
View File
@@ -34,7 +34,7 @@
# 100309-0555 - Added queuemetrics_loginout option
# 100318-2307 - Added ra_user field input to vla table
# 100524-1542 - Fixed live call detection bug on multi-server systems
# 100621-2152 - Added start_call_url and dispo_call_url functions for remote agents
# 100622-0917 - Added start_call_url function for remote agents, this launches a separate child script
#
### begin parsing run-time options ###
@@ -272,8 +272,10 @@ while($one_day_interval > 0)
@QHuser=@MT;
@QHcall_type=@MT;
@QHcampaign_id=@MT;
@QHphone_number=@MT;
@QHalt_dial=@MT;
##### grab number of QUEUE calls right now and update
$stmtA = "SELECT vla.live_agent_id,vla.lead_id,vla.uniqueid,vla.user,vac.call_type,vac.campaign_id FROM vicidial_live_agents vla,vicidial_auto_calls vac where vla.server_ip='$server_ip' and vla.status IN('QUEUE') and vla.extension LIKE \"R/%\" and vla.uniqueid=vac.uniqueid and vla.channel=vac.channel;";
$stmtA = "SELECT vla.live_agent_id,vla.lead_id,vla.uniqueid,vla.user,vac.call_type,vac.campaign_id,vac.phone_number,vac.alt_dial FROM vicidial_live_agents vla,vicidial_auto_calls vac where vla.server_ip='$server_ip' and vla.status IN('QUEUE') and vla.extension LIKE \"R/%\" and vla.uniqueid=vac.uniqueid and vla.channel=vac.channel;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$vla_qh_ct=$sthA->rows;
@@ -287,6 +289,9 @@ while($one_day_interval > 0)
$QHuser[$w] = $aryA[3];
$QHcall_type[$w] = $aryA[4];
$QHcampaign_id[$w] = $aryA[5];
$QHphone_number[$w] = $aryA[6];
$QHalt_dial[$w] = $aryA[7];
if (length($QHalt_dial[$w]) < 1) {$QHalt_dial[$w] = 'MAIN';}
$w++;
}
$sthA->finish();
@@ -294,6 +299,8 @@ while($one_day_interval > 0)
$w=0;
while ($vla_qh_ct > $w)
{
$start_call_url='';
$stmtA = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$SQLdate',comments='REMOTE',calls_today=(calls_today + 1),last_state_change='$SQLdate' where live_agent_id='$QHlive_agent_id[$w]';";
$Aaffected_rows = $dbhA->do($stmtA);
@@ -310,6 +317,8 @@ while($one_day_interval > 0)
$stmtE = "UPDATE vicidial_inbound_group_agents set calls_today=(calls_today + 1) where user='$QHuser[$w]' and group_id='$QHcampaign_id[$w]';";
$Eaffected_rows = $dbhA->do($stmtE);
$stmtG = "SELECT start_call_url FROM vicidial_inbound_groups where group_id='$QHcampaign_id[$w]';";
}
else
{
@@ -318,6 +327,38 @@ while($one_day_interval > 0)
$Daffected_rows=0;
$Eaffected_rows=0;
$stmtG = "SELECT start_call_url FROM vicidial_campaigns where campaign_id='$QHcampaign_id[$w]';";
}
$sthA = $dbhA->prepare($stmtG) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtG ", $dbhA->errstr;
$start_url_ct=$sthA->rows;
if ($start_url_ct > 0)
{
@aryA = $sthA->fetchrow_array;
$start_call_url = $aryA[0];
}
$sthA->finish();
### This is where the call to the start_call_url launch will go
if (length($start_call_url) > 5)
{
$launch = $PATHhome . "/AST_send_URL.pl";
$launch .= " --SYSLOG" if ($SYSLOG);
$launch .= " --lead_id=" . $QHlead_id[$w];
$launch .= " --phone_number=" . $QHphone_number[$w];
$launch .= " --user=" . $QHuser[$w];
$launch .= " --call_type=" . $QHcall_type[$w];
$launch .= " --campaign=" . $QHcampaign_id[$w];
$launch .= " --uniqueid=" . $QHuniqueid[$w];
$launch .= " --alt_dial=" . $QHalt_dial[$w];
system($launch . ' &');
$event_string="$launch|";
&event_logger;
}
$event_string = "| QUEUEd listing UPDATEd: |$Aaffected_rows|$Baffected_rows|$Caffected_rows|$Daffected_rows|$Eaffected_rows| |$QHlive_agent_id[$w]|$QHlead_id[$w]|$QHuniqueid[$w]|$QHuser[$w]|$QHcall_type[$w]|$QHcampaign_id[$w]|";
@@ -527,6 +568,7 @@ while($one_day_interval > 0)
# }
# }
}
### no records exist so insert a new one
else
agc_2-X/trunk/bin/AST_send_URL.pl
+332
View File
@@ -0,0 +1,332 @@
#!/usr/bin/perl
#
# AST_send_URL.pl version 2.4
#
# DESCRIPTION:
# This script is spawned for remote agents when the Start Call URL is set in the
# campaign or in-group that the call came from when sent to the remote agent.
#
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 100622-0929 - First Build
#
$|++;
use Getopt::Long;
### Initialize date/time vars ###
my $secX = time(); #Start time
### Initialize run-time variables ###
my ($CLOhelp, $SYSLOG,$DB, $DBX);
my ($campaign, $lead_id, $phone_number, $call_type, $user, $uniqueid, $alt_dial);
my $FULL_LOG = 1;
### begin parsing run-time options ###
if (scalar @ARGV) {
GetOptions('help!' => \$CLOhelp,
'SYSLOG!' => \$SYSLOG,
'campaign=s' => \$campaign,
'lead_id=s' => \$lead_id,
'phone_number=s' => \$phone_number,
'call_type=s' => \$call_type,
'user=s' => \$user,
'uniqueid=s' => \$uniqueid,
'alt_dial=s' => \$alt_dial,
'debug!' => \$DB,
'debugX!' => \$DBX,
'fulllog!' => \$FULL_LOG);
$DB = 1 if ($DBX);
if ($DB)
{
print "\n----- DEBUGGING -----\n\n";
print "\n----- SUPER-DUPER DEBUGGING -----\n\n" if ($DBX);
print " SYSLOG: $SYSLOG\n" if ($SYSLOG);
print " campaign: $campaign\n" if ($campaign);
print " lead_id: $lead_id\n" if ($lead_id);
print " phone_number: $phone_number\n" if ($phone_number);
print " call_type: $call_type\n" if ($call_type);
print " user: $user\n" if ($user);
print " uniqueid: $uniqueid\n" if ($uniqueid);
print " alt_dial: $alt_dial\n" if ($alt_dial);
print "\n";
}
if ($CLOhelp)
{
print "allowed run time options:\n";
print " [--help] = this help screen\n";
print " [--SYSLOG] = whether to log actions or not\n";
print "required flags:\n";
print " [--campaign] = campaign ID or In-group ID of the call\n";
print " [--lead_id] = lead ID for the call\n";
print " [--phone_number] = phone number of the call\n";
print " [--call_type] = Inbound or outbound call\n";
print " [--user] = remote user that received the call\n";
print " [--uniqueid] = uniqueid of the call\n";
print " [--alt_dial] = label of the phone number dialed\n";
print "\n";
print "You may prefix an option with 'no' to disable it.\n";
print " ie. --noSYSLOG or --noFULLLOG\n";
exit 0;
}
}
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (length($lead_id) > 0)
{
### find wget binary
$wgetbin = '';
if ( -e ('/bin/wget')) {$wgetbin = '/bin/wget';}
else
{
if ( -e ('/usr/bin/wget')) {$wgetbin = '/usr/bin/wget';}
else
{
if ( -e ('/usr/local/bin/wget')) {$wgetbin = '/usr/local/bin/wget';}
else
{
print "Can't find wget binary! Exiting...\n";
exit
}
}
}
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use DBI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT vd_server_logs,local_gmt,ext_context FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBvd_server_logs = $aryA[0];
$DBSERVER_GMT = $aryA[1];
$ext_context = $aryA[2];
if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
else {$SYSLOG = '0';}
if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
}
$sthA->finish();
if ($call_type =~ /IN/)
{$stmtG = "SELECT start_call_url FROM vicidial_inbound_groups where group_id='$campaign';";}
else
{$stmtG = "SELECT start_call_url FROM vicidial_campaigns where campaign_id='$campaign';";}
$sthA = $dbhA->prepare($stmtG) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtG ", $dbhA->errstr;
$start_url_ct=$sthA->rows;
if ($start_url_ct > 0)
{
@aryA = $sthA->fetchrow_array;
$start_call_url = $aryA[0];
}
$sthA->finish();
$VAR_lead_id = $lead_id;
$VAR_user = $user;
$VAR_phone_number = $phone_number;
$VAR_call_type = $call_type;
$VAR_uniqueid = $uniqueid;
$VAR_group_id = $campaign;
$VAR_campaign_id = $campaign;
$VAR_group = $campaign;
$VAR_alt_dial = $alt_dial;
$stmtA = "SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner FROM vicidial_list where lead_id='$lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_entry_date = $aryA[1];
$VAR_modify_date = $aryA[2];
$VAR_status = $aryA[3];
$VAR_vendor_lead_code = $aryA[5];
$VAR_source_id = $aryA[6];
$VAR_list_id = $aryA[7];
$VAR_title = $aryA[9];
$VAR_first_name = $aryA[10];
$VAR_middle_initial = $aryA[11];
$VAR_last_name = $aryA[12];
$VAR_address1 = $aryA[13];
$VAR_address2 = $aryA[14];
$VAR_address3 = $aryA[15];
$VAR_city = $aryA[16];
$VAR_state = $aryA[17];
$VAR_province = $aryA[18];
$VAR_postal_code = $aryA[19];
$VAR_country_code = $aryA[20];
$VAR_gender = $aryA[21];
$VAR_date_of_birth = $aryA[22];
$VAR_alt_phone = $aryA[23];
$VAR_email = $aryA[24];
$VAR_security_phrase = $aryA[25];
$VAR_comments = $aryA[26];
$VAR_called_count = $aryA[27];
$VAR_last_local_call_time = $aryA[28];
$VAR_rank = $aryA[29];
$VAR_owner = $aryA[30];
}
$sthA->finish();
if ($start_call_url =~ /--A--user_custom_/)
{
$stmtA = "select custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_users where user='$user';;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$VAR_user_custom_one = $aryA[0];
$VAR_user_custom_two = $aryA[1];
$VAR_user_custom_three = $aryA[2];
$VAR_user_custom_four = $aryA[3];
$VAR_user_custom_five = $aryA[4];
}
}
$start_call_url =~ s/^VAR//gi;
$start_call_url =~ s/--A--lead_id--B--/$VAR_lead_id/gi;
$start_call_url =~ s/--A--entry_date--B--/$VAR_entry_date/gi;
$start_call_url =~ s/--A--modify_date--B--/$VAR_modify_date/gi;
$start_call_url =~ s/--A--status--B--/$VAR_status/gi;
$start_call_url =~ s/--A--user--B--/$VAR_user/gi;
$start_call_url =~ s/--A--vendor_id--B--/$VAR_vendor_lead_code/gi;
$start_call_url =~ s/--A--vendor_lead_code--B--/$VAR_vendor_lead_code/gi;
$start_call_url =~ s/--A--source_id--B--/$VAR_source_id/gi;
$start_call_url =~ s/--A--list_id--B--/$VAR_list_id/gi;
$start_call_url =~ s/--A--phone_number--B--/$VAR_phone_number/gi;
$start_call_url =~ s/--A--title--B--/$VAR_title/gi;
$start_call_url =~ s/--A--first_name--B--/$VAR_first_name/gi;
$start_call_url =~ s/--A--middle_initial--B--/$VAR_middle_initial/gi;
$start_call_url =~ s/--A--last_name--B--/$VAR_last_name/gi;
$start_call_url =~ s/--A--address1--B--/$VAR_address1/gi;
$start_call_url =~ s/--A--address2--B--/$VAR_address2/gi;
$start_call_url =~ s/--A--address3--B--/$VAR_address3/gi;
$start_call_url =~ s/--A--city--B--/$VAR_city/gi;
$start_call_url =~ s/--A--state--B--/$VAR_state/gi;
$start_call_url =~ s/--A--province--B--/$VAR_province/gi;
$start_call_url =~ s/--A--postal_code--B--/$VAR_postal_code/gi;
$start_call_url =~ s/--A--country_code--B--/$VAR_country_code/gi;
$start_call_url =~ s/--A--gender--B--/$VAR_gender/gi;
$start_call_url =~ s/--A--date_of_birth--B--/$VAR_date_of_birth/gi;
$start_call_url =~ s/--A--alt_phone--B--/$VAR_alt_phone/gi;
$start_call_url =~ s/--A--email--B--/$VAR_email/gi;
$start_call_url =~ s/--A--security_phrase--B--/$VAR_security_phrase/gi;
$start_call_url =~ s/--A--comments--B--/$VAR_comments/gi;
$start_call_url =~ s/--A--called_count--B--/$VAR_called_count/gi;
$start_call_url =~ s/--A--last_local_call_time--B--/$VAR_last_local_call_time/gi;
$start_call_url =~ s/--A--rank--B--/$VAR_rank/gi;
$start_call_url =~ s/--A--owner--B--/$VAR_owner/gi;
$start_call_url =~ s/--A--dialed_number--B--/$VAR_phone_number/gi;
$start_call_url =~ s/--A--dialed_label--B--/$VAR_alt_dial/gi;
$start_call_url =~ s/--A--user_custom_one--B--/$VAR_user_custom_one/gi;
$start_call_url =~ s/--A--user_custom_two--B--/$VAR_user_custom_two/gi;
$start_call_url =~ s/--A--user_custom_three--B--/$VAR_user_custom_three/gi;
$start_call_url =~ s/--A--user_custom_four--B--/$VAR_user_custom_four/gi;
$start_call_url =~ s/--A--user_custom_five--B--/$VAR_user_custom_five/gi;
$start_call_url =~ s/ /+/gi;
$start_call_url =~ s/&/\\&/gi;
`$wgetbin -q --output-document=/tmp/ASUtmp $start_call_url `;
$event_string="$wgetbin -q --output-document=/tmp/ASUtmp $start_call_url|";
&event_logger;
}
my $secZ = time();
my $script_time = ($secZ - $secX);
print "DONE execute time: $script_time seconds\n";
exit 0;
# Program ends.
### Start of subs.
sub event_logger
{
my ($tms) = @_;
my($sec,$min,$hour,$mday,$mon,$year) = getTime($tms);
$now_date = $year.'-'.$mon.'-'.$mday.' '.$hour.':'.$min.':'.$sec;
$log_date = $year . '-' . $mon . '-' . $mday;
if (!$ASULOGfile) {$ASULOGfile = "$PATHlogs/sendurl.$log_date";}
if ($DB) {print "$now_date|$event_string|\n";}
if ($SYSLOG)
{
### open the log file for writing ###
open(Lout, ">>$ASULOGfile")
|| die "Can't open $VDRLOGfile: $!\n";
print Lout "$now_date|$event_string|\n";
close(Lout);
}
$event_string='';
}
# getTime usage:
# getTime($SecondsSinceEpoch);
# Options:
# $SecondsSinceEpoch : Request time in seconds, defaults to current date/time.
# Returns:
# ($sec, $min, $hour. $day, $mon, $year)
sub getTime
{
my ($tms) = @_;
$tms = time unless ($tms);
my($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst)=localtime($tms);
$year += 1900;
$mon++;
$mon = "0" . $mon if ($mon < 10);
$mday = "0" . $mday if ($mday < 10);
$min = "0" . $min if ($min < 10);
$sec = "0" . $sec if ($sec < 10);
return ($sec,$min,$hour,$mday,$mon,$year);
}
### End of subs