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Added function for start_call_url to work with remote agents

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git-svn-id: svn://192.168.202.10@1453 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-06-22 15:25:32 +00:00
parent 17804fd3b7
commit 8f5f0faba6
3 changed files with 378 additions and 2 deletions
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agc_2-X/trunk/bin/AST_VDremote_agents.pl
+44 -2
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@@ -34,7 +34,7 @@
# 100309-0555 - Added queuemetrics_loginout option
# 100318-2307 - Added ra_user field input to vla table
# 100524-1542 - Fixed live call detection bug on multi-server systems
# 100621-2152 - Added start_call_url and dispo_call_url functions for remote agents
# 100622-0917 - Added start_call_url function for remote agents, this launches a separate child script
#
### begin parsing run-time options ###
@@ -272,8 +272,10 @@ while($one_day_interval > 0)
@QHuser=@MT;
@QHcall_type=@MT;
@QHcampaign_id=@MT;
@QHphone_number=@MT;
@QHalt_dial=@MT;
##### grab number of QUEUE calls right now and update
$stmtA = "SELECT vla.live_agent_id,vla.lead_id,vla.uniqueid,vla.user,vac.call_type,vac.campaign_id FROM vicidial_live_agents vla,vicidial_auto_calls vac where vla.server_ip='$server_ip' and vla.status IN('QUEUE') and vla.extension LIKE \"R/%\" and vla.uniqueid=vac.uniqueid and vla.channel=vac.channel;";
$stmtA = "SELECT vla.live_agent_id,vla.lead_id,vla.uniqueid,vla.user,vac.call_type,vac.campaign_id,vac.phone_number,vac.alt_dial FROM vicidial_live_agents vla,vicidial_auto_calls vac where vla.server_ip='$server_ip' and vla.status IN('QUEUE') and vla.extension LIKE \"R/%\" and vla.uniqueid=vac.uniqueid and vla.channel=vac.channel;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$vla_qh_ct=$sthA->rows;
@@ -287,6 +289,9 @@ while($one_day_interval > 0)
$QHuser[$w] = $aryA[3];
$QHcall_type[$w] = $aryA[4];
$QHcampaign_id[$w] = $aryA[5];
$QHphone_number[$w] = $aryA[6];
$QHalt_dial[$w] = $aryA[7];
if (length($QHalt_dial[$w]) < 1) {$QHalt_dial[$w] = 'MAIN';}
$w++;
}
$sthA->finish();
@@ -294,6 +299,8 @@ while($one_day_interval > 0)
$w=0;
while ($vla_qh_ct > $w)
{
$start_call_url='';
$stmtA = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$SQLdate',comments='REMOTE',calls_today=(calls_today + 1),last_state_change='$SQLdate' where live_agent_id='$QHlive_agent_id[$w]';";
$Aaffected_rows = $dbhA->do($stmtA);
@@ -310,6 +317,8 @@ while($one_day_interval > 0)
$stmtE = "UPDATE vicidial_inbound_group_agents set calls_today=(calls_today + 1) where user='$QHuser[$w]' and group_id='$QHcampaign_id[$w]';";
$Eaffected_rows = $dbhA->do($stmtE);
$stmtG = "SELECT start_call_url FROM vicidial_inbound_groups where group_id='$QHcampaign_id[$w]';";
}
else
{
@@ -318,6 +327,38 @@ while($one_day_interval > 0)
$Daffected_rows=0;
$Eaffected_rows=0;
$stmtG = "SELECT start_call_url FROM vicidial_campaigns where campaign_id='$QHcampaign_id[$w]';";
}
$sthA = $dbhA->prepare($stmtG) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtG ", $dbhA->errstr;
$start_url_ct=$sthA->rows;
if ($start_url_ct > 0)
{
@aryA = $sthA->fetchrow_array;
$start_call_url = $aryA[0];
}
$sthA->finish();
### This is where the call to the start_call_url launch will go
if (length($start_call_url) > 5)
{
$launch = $PATHhome . "/AST_send_URL.pl";
$launch .= " --SYSLOG" if ($SYSLOG);
$launch .= " --lead_id=" . $QHlead_id[$w];
$launch .= " --phone_number=" . $QHphone_number[$w];
$launch .= " --user=" . $QHuser[$w];
$launch .= " --call_type=" . $QHcall_type[$w];
$launch .= " --campaign=" . $QHcampaign_id[$w];
$launch .= " --uniqueid=" . $QHuniqueid[$w];
$launch .= " --alt_dial=" . $QHalt_dial[$w];
system($launch . ' &');
$event_string="$launch|";
&event_logger;
}
$event_string = "| QUEUEd listing UPDATEd: |$Aaffected_rows|$Baffected_rows|$Caffected_rows|$Daffected_rows|$Eaffected_rows| |$QHlive_agent_id[$w]|$QHlead_id[$w]|$QHuniqueid[$w]|$QHuser[$w]|$QHcall_type[$w]|$QHcampaign_id[$w]|";
@@ -527,6 +568,7 @@ while($one_day_interval > 0)
# }
# }
}
### no records exist so insert a new one
else