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Added No-Agent No-Queue Delay option for in-groups

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git-svn-id: svn://192.168.202.10@3309 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-11-02 04:52:56 +00:00
parent 495abc2ad6
commit 91bfd5155d
5 changed files with 330 additions and 294 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+307 -284
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@@ -239,6 +239,7 @@
# 200708-1126 - Added some list override settings
# 200816-0910 - Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file
# 201026-2333 - Fix for AGENTDIRECT issue
# 201101-1058 - Added no_agent_delay option
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -256,6 +257,7 @@ $dial_ingroup_flag=0;
$called_count=1;
$entry_list_id=0;
$areacode_filter_run=0;
$no_agent_no_queue_checked=0;
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
@@ -801,7 +803,7 @@ $affected_rows = $dbhA->do($stmtA);
### Grab inbound groups values from the database
$cbc=0;
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal FROM vicidial_inbound_groups where group_id = '$channel_group';";
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal,no_agent_delay FROM vicidial_inbound_groups where group_id = '$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -938,6 +940,7 @@ if ($sthArows > 0)
$place_in_line_caller_number_filename = $aryA[119];
$place_in_line_you_next_filename = $aryA[120];
$answer_signal = $aryA[121];
$no_agent_delay = $aryA[122];
if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) )
{$place_in_line_caller_number_filename='queue-thereare';}
@@ -1926,290 +1929,10 @@ if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $c
##### BEGIN NO AGENT NO QUEUE CHECK #####
if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) )
if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < 1) )
{
$NPsql='';
$ADsql='';
$NCsql='';
if ($no_agent_no_queue =~ /NO_PAUSED/)
{$NPsql = "and status NOT IN('PAUSED')";}
if ($no_agent_no_queue =~ /NO_READY/)
{$NCsql = "and status IN('READY','CLOSER')";}
if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
{$ADsql = "and user='$agent_only'";}
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
$stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02104'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$group_agents_count = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- NANQUE Check: |$group_agents_count|$stmtA"; &agi_output;}
if ( ($group_agents_count < 1) || ($MCnanque_override > 0) )
{
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
$NQstatus='NANQUE';
$NQterm='NOAGENT';
$NQcomments='NO AGENT DROP';
if ($MCnanque_override > 0)
{
$NQstatus = $MCstatus;
$NQterm = $MCterm;
$NQcomments = $MCcomments;
}
# set the log-user to the agentdirect destination user, if set
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
{$LOGuser = $agent_only;}
$stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id='$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid',called_count='$called_count';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02105'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02017'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_close_id = $aryA[0];
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- NA VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$MCnanque_override|\n|$stmtA|"; &agi_output;}
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
$NACqueryCID = "Y$CIDdate$PADlead_id";
if ($VLEcount < 1)
{
$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02146'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NANQUE VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
$VLEcount++;
}
if ($enable_drop_lists > 0)
{
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';";
$VDDLaffected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|"; &agi_output;}
}
$called_since_last_resetSQL='';
if ( ($no_agent_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) )
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NA VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02107'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NA VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
if ($no_agent_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/)
{
if ($no_agent_action =~ /EXTENSION/)
{
if (length($no_agent_action_value) < 3)
{$no_agent_action_value = '8304,default';}
@EXno_agent_action_value = split(/,/,$no_agent_action_value);
$DROPexten = $EXno_agent_action_value[0];
$ext_context = $EXno_agent_action_value[1];
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
{
### Grab user's custom_five field from the database
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02175'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DROPexten = $aryA[0];
}
$sthA->finish();
}
$newcallerid = "\"$callerid <$transfer_cid>\"";
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id"; &agi_output;}
}
if ($no_agent_action =~ /DID/)
{
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
if (length($no_agent_action_value) < 1)
{$no_agent_action_value = '6666';}
$DROPexten = $no_agent_action_value;
$ext_context = 'trunkinbound';
}
if ($no_agent_action =~ /CALLMENU/)
{
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
if ($action_xfer_cid =~ /CLOSER/)
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
$DROPexten = 's';
$ext_context = $no_agent_action_value;
if ($enable_queuemetrics_logging > 0)
{
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02198'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
}
if ($no_agent_action =~ /VOICEMAIL|VMAIL_NO_INST/)
{
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($no_agent_action_value =~ /AGENTVMAIL/) )
{
### Grab user's voicemail ID from the database
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02125'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$no_agent_action_value = $aryA[0];
}
$sthA->finish();
}
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
if ($no_agent_action =~ /VMAIL_NO_INST/)
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
$DROPexten = "$voicemail_dump_exten$no_agent_action_value";
}
if ($no_agent_action =~ /INGROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
if (length($no_agent_action_value) < 10)
{$no_agent_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';}
@IGno_agent_action_value = split(/,/,$no_agent_action_value);
$IGgroup_id = $IGno_agent_action_value[0];
$IGhandle_method = $IGno_agent_action_value[1];
$IGsearch_method = $IGno_agent_action_value[2];
$IGlist_id = $IGno_agent_action_value[3];
$IGcampaign_id = $IGno_agent_action_value[4];
$IGphone_code = $IGno_agent_action_value[5];
$NA_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$NA_prefix='98009';}
$DROPexten = "$NA_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
### if DROP extension is defined then send the dropped call there instead of hangup
if (length($DROPexten)>0)
{
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
}
if ($no_delay_call_route =~ /N/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
{
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
}
else
{
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
}
if ($AGILOG) {$agi_string = "exiting the VDAD app no agent no queue, transferring call to $DROPexten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
$result = <STDIN>;
checkresult($result);
print "SET EXTENSION $DROPexten\n";
$result = <STDIN>;
checkresult($result);
print "SET PRIORITY 1\n";
$result = <STDIN>;
checkresult($result);
}
}
if ($no_agent_action =~ /MESSAGE/)
{
if (length($no_agent_action_value) > 0)
{
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
if ($no_agent_action_value =~ /\|/)
{
@no_agent_action_value_array = split(/\|/,$no_agent_action_value);
$w=0;
foreach(@no_agent_action_value_array)
{
if (length($no_agent_action_value_array[$w])>0)
{
$AGI->stream_file("$no_agent_action_value_array[$w]");
}
$w++;
}
}
else
{$AGI->stream_file("$no_agent_action_value");}
}
### sleep for 99 hundredths of a second
usleep(1*990*1000);
### insert a NEW record to the vicidial_manager table to hangup the channel
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02021'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NA VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
$dbhA->disconnect();
exit;
}
if ($AGILOG) {$agi_string = "-- NANQUE check started: |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked"; &agi_output;}
&no_agent_no_queue_process;
}
##### END NO AGENT NO QUEUE CHECK #####
@@ -6233,6 +5956,14 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
### END hold time options ###
##### BEGIN NO AGENT NO QUEUE CHECK #####
if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0) ) && ($dial_ingroup_flag < 1) && ($no_agent_delay < $drop_timer) && ($no_agent_no_queue_checked < 1) )
{
if ($AGILOG) {$agi_string = "-- NANQUE check started delayed($drop_timer): |$callerid|$insert_lead_id|$channel|$no_agent_delay|$no_agent_no_queue_checked"; &agi_output;}
&no_agent_no_queue_process;
}
##### END NO AGENT NO QUEUE CHECK #####
##### wait before looking again for an agent to take the call
if ($wait_in_queue > 0)
@@ -8698,6 +8429,298 @@ sub cid_cb_length_and_fpg
### END check for invalid customer phone number in filter phone group, if defined ###
### BEGIN No-Agent-No-Queue process ###
sub no_agent_no_queue_process
{
$no_agent_no_queue_checked++;
$NPsql='';
$ADsql='';
$NCsql='';
if ($no_agent_no_queue =~ /NO_PAUSED/)
{$NPsql = "and status NOT IN('PAUSED')";}
if ($no_agent_no_queue =~ /NO_READY/)
{$NCsql = "and status IN('READY','CLOSER')";}
if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) )
{$ADsql = "and user='$agent_only'";}
$SQL_group_id=$channel_group; $SQL_group_id =~ s/_/\\_/gi;
$stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $SQL_group_id %\" $NPsql $ADsql $NCsql;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02104'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$group_agents_count = $aryA[0];
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- NANQUE Check: |$group_agents_count|$stmtA"; &agi_output;}
if ( ($group_agents_count < 1) || ($MCnanque_override > 0) )
{
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
$NQstatus='NANQUE';
$NQterm='NOAGENT';
$NQcomments='NO AGENT DROP';
if ($MCnanque_override > 0)
{
$NQstatus = $MCstatus;
$NQterm = $MCterm;
$NQcomments = $MCcomments;
}
# set the log-user to the agentdirect destination user, if set
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) )
{$LOGuser = $agent_only;}
$stmtA = "INSERT INTO vicidial_closer_log set status='$NQstatus',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id='$insert_lead_id',campaign_id='$channel_group',user='$LOGuser',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='$NQcomments',term_reason='$NQterm',uniqueid='$uniqueid',called_count='$called_count';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02105'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $stmtA=$stmtB; $mysql_count='02017'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_close_id = $aryA[0];
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- NA VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|$MCnanque_override|\n|$stmtA|"; &agi_output;}
$PADlead_id = sprintf("%010s", $insert_lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
$NACqueryCID = "Y$CIDdate$PADlead_id";
if ($VLEcount < 1)
{
$stmtA = "INSERT INTO vicidial_log_extended set uniqueid='$uniqueid',server_ip='$VARserver_ip',call_date='$now_date',lead_id = '$insert_lead_id',caller_code='$NACqueryCID',custom_call_id='$custom_call_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02146'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NANQUE VLE insert: |$affected_rows|\n|$stmtA|"; &agi_output;}
$VLEcount++;
}
if ($enable_drop_lists > 0)
{
$stmtA="INSERT IGNORE INTO vicidial_drop_log SET uniqueid='$uniqueid',server_ip='$VARserver_ip',drop_date=NOW(),lead_id='$insert_lead_id',campaign_id='$VD_campaign_id',status='$NQstatus',phone_code='$phone_code',phone_number='$phone_number';";
$VDDLaffected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- vicidial_drop_log insert: |$VDDLaffected_rows|$uniqueid|$insert_lead_id|$NQstatus|"; &agi_output;}
}
$called_since_last_resetSQL='';
if ( ($no_agent_action =~ /VOICEMAIL|HANGUP|MESSAGE|VMAIL_NO_INST/) && ($nanq_lead_reset =~ /Y/) )
{$called_since_last_resetSQL = ",called_since_last_reset='N'";}
$populate_provinceUPDATE='';
if ($populate_lead_province =~ /OW_did/i)
{&populate_lead_province_process;}
$stmtA = "UPDATE vicidial_list set status='$NQstatus' $populate_provinceUPDATE $UPDATEstateSQL $called_since_last_resetSQL where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02106'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NA VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02107'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NA VDCL vac record deleted: |$affected_rows| $channel_group|"; &agi_output;}
if ($no_agent_action =~ /CALLMENU|INGROUP|DID|EXTENSION|VOICEMAIL|VMAIL_NO_INST/)
{
if ($no_agent_action =~ /EXTENSION/)
{
if (length($no_agent_action_value) < 3)
{$no_agent_action_value = '8304,default';}
@EXno_agent_action_value = split(/,/,$no_agent_action_value);
$DROPexten = $EXno_agent_action_value[0];
$ext_context = $EXno_agent_action_value[1];
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($DROPexten =~ /AGENTEXT/) )
{
### Grab user's custom_five field from the database
$stmtA = "SELECT custom_five FROM vicidial_users where user='$agent_only';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02175'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DROPexten = $aryA[0];
}
$sthA->finish();
}
$newcallerid = "\"$callerid <$transfer_cid>\"";
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: \"$callerid\" \<$transfer_cid\> from $CIDcampaign_id"; &agi_output;}
}
if ($no_agent_action =~ /DID/)
{
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
if (length($no_agent_action_value) < 1)
{$no_agent_action_value = '6666';}
$DROPexten = $no_agent_action_value;
$ext_context = 'trunkinbound';
}
if ($no_agent_action =~ /CALLMENU/)
{
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
if ($action_xfer_cid =~ /CLOSER/)
{$newcallerid = "\"$XXqueryCID <$transfer_cid>\"";}
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
$DROPexten = 's';
$ext_context = $no_agent_action_value;
if ($enable_queuemetrics_logging > 0)
{
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='$uniqueid',queue='NONE',agent='NONE',verb='INFO',data1='IVRSTART',data2='$phone_number',data3='$channel_group',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhP=$dbhB; $stmtA=$stmtB; $mysql_count='02198'; $MEL_aff_rows=$Baffected_rows; &mysql_error_logging;
}
}
if ($no_agent_action =~ /VOICEMAIL|VMAIL_NO_INST/)
{
if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) && ($no_agent_action_value =~ /AGENTVMAIL/) )
{
### Grab user's voicemail ID from the database
$stmtA = "SELECT voicemail_id FROM vicidial_users where user='$agent_only';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='02125'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$no_agent_action_value = $aryA[0];
}
$sthA->finish();
}
$newcallerid = "\"$VCcallerid <$transfer_cid>\"";
$AGI->set_callerid($newcallerid);
print STDERR "Setting CID \"$newcallerid\"\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
if ($no_agent_action =~ /VMAIL_NO_INST/)
{$voicemail_dump_exten = $voicemail_dump_exten_no_inst;}
$DROPexten = "$voicemail_dump_exten$no_agent_action_value";
}
if ($no_agent_action =~ /INGROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
if (length($no_agent_action_value) < 10)
{$no_agent_action_value = 'SALESLINE,CID,LB,998,TESTCAMP,1';}
@IGno_agent_action_value = split(/,/,$no_agent_action_value);
$IGgroup_id = $IGno_agent_action_value[0];
$IGhandle_method = $IGno_agent_action_value[1];
$IGsearch_method = $IGno_agent_action_value[2];
$IGlist_id = $IGno_agent_action_value[3];
$IGcampaign_id = $IGno_agent_action_value[4];
$IGphone_code = $IGno_agent_action_value[5];
$NA_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$NA_prefix='98009';}
$DROPexten = "$NA_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
### if DROP extension is defined then send the dropped call there instead of hangup
if (length($DROPexten)>0)
{
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
if ($AGILOG) {$agi_string = " Answering call: - $channel|$answer_signal"; &agi_output;}
}
if ($no_delay_call_route =~ /N/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
$AGI->stream_file('sip-silence');
### sleep for 99 hundredths of a second
usleep(1*990*1000);
}
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /NONE/i) )
{
if ($AGILOG) {$agi_string = " skipping sip-silence playback: $channel|"; &agi_output;}
}
else
{
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
}
if ($AGILOG) {$agi_string = "exiting the VDAD app no agent no queue, transferring call to $DROPexten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
$result = <STDIN>;
checkresult($result);
print "SET EXTENSION $DROPexten\n";
$result = <STDIN>;
checkresult($result);
print "SET PRIORITY 1\n";
$result = <STDIN>;
checkresult($result);
}
}
if ($no_agent_action =~ /MESSAGE/)
{
if (length($no_agent_action_value) > 0)
{
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
if ($no_agent_action_value =~ /\|/)
{
@no_agent_action_value_array = split(/\|/,$no_agent_action_value);
$w=0;
foreach(@no_agent_action_value_array)
{
if (length($no_agent_action_value_array[$w])>0)
{
$AGI->stream_file("$no_agent_action_value_array[$w]");
}
$w++;
}
}
else
{$AGI->stream_file("$no_agent_action_value");}
}
### sleep for 99 hundredths of a second
usleep(1*990*1000);
### insert a NEW record to the vicidial_manager table to hangup the channel
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='02021'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- NA VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
$dbhA->disconnect();
exit;
}
}
### END No-Agent-No-Queue process ###
sub checkresult
{
my ($res) = @_;
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+3 -2
View File
@@ -1336,7 +1336,8 @@ place_in_line_you_next_filename TEXT,
ingroup_script_two VARCHAR(20) default '',
browser_alert_sound VARCHAR(20) default '---NONE---',
browser_alert_volume TINYINT(3) UNSIGNED default '50',
answer_signal ENUM('START','ROUTE','NONE') DEFAULT 'START'
answer_signal ENUM('START','ROUTE','NONE') DEFAULT 'START',
no_agent_delay SMALLINT(5) default '0'
) ENGINE=MyISAM;
CREATE TABLE vicidial_stations (
@@ -4669,4 +4670,4 @@ INSERT INTO vicidial_settings_containers VALUES ('INTERNATIONAL_DNC_IMPORT','Pro
UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1608',db_schema_update_date=NOW(),reload_timestamp=NOW();
UPDATE system_settings SET db_schema_version='1609',db_schema_update_date=NOW(),reload_timestamp=NOW();
agc_2-X/trunk/extras/upgrade_2.14.sql
+4
View File
@@ -1324,3 +1324,7 @@ UPDATE system_settings SET db_schema_version='1607',db_schema_update_date=NOW()
ALTER TABLE vicidial_campaigns ADD pause_max_exceptions VARCHAR(40) default '';
UPDATE system_settings SET db_schema_version='1608',db_schema_update_date=NOW() where db_schema_version < 1608;
ALTER TABLE vicidial_inbound_groups ADD no_agent_delay SMALLINT(5) default '0';
UPDATE system_settings SET db_schema_version='1609',db_schema_update_date=NOW() where db_schema_version < 1609;
agc_2-X/trunk/www/vicidial/admin.php
+14 -7
View File
File diff suppressed because one or more lines are too long
agc_2-X/trunk/www/vicidial/help_documentation.txt
+2 -1
View File
@@ -1,4 +1,4 @@
# version: 202001012164301
# version: 20201101105301
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -493,6 +493,7 @@ inbound_groups-afterhours_xfer_group After Hours Transfer Group <QXZ>If After Ho
inbound_groups-after_hours_callmenu After Hours Call Menu <QXZ>If After Hours Action is set to CALLMENU, the call will be sent to this Call Menu if it enters the in-group outside of the call time scheme defined for the in-group.</QXZ>
inbound_groups-no_agent_no_queue No Agents No Queueing <QXZ>If this field is set to Y, NO_READY or NO_PAUSED then no calls will be put into the queue for this in-group if there are no agents logged in and the calls will go to the No Agent No Queue Action. The NO_PAUSED option will also not send the callers into the queue if there are only paused agents in the in-group. The NO_READY option will also not send the callers into the queue if there are no agents ready to take the call in the in-group. Default is N. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use. You can also put AGENTEXT in this field if it is set to EXTENSION and the system will look up the user custom five field and send the call to that dialplan number. If set to N, the calls will queue up, even if there are no agents logged in and set to take calls from this in-group.</QXZ>
inbound_groups-no_agent_action No Agent No Queue Action <QXZ>If No Agent No Queue is enabled, then this field defines where the call will go if there are no agents in the In-Group. Default is MESSAGE, this plays the sound files in the Action Value field and then hangs up.</QXZ>
inbound_groups-no_agent_delay No Agent No Queue Delay <QXZ>The number of seconds after the call arrives in the In-Group before the No Agent No Queue checking process will run. Default is 0 seconds.</QXZ>
inbound_groups-nanq_lead_reset No Agent No Queue Lead Reset <QXZ>This option if set to Y, will set the lead called-since-last-reset field to N when No agent no queue is triggered and the call is sent to an action like Message, Voicemail or Hangup. Default is N for disabled.</QXZ>
inbound_groups-no_agent_action_value No Agent No Queue Action Value <QXZ>This is the value for the Action above. Default is</QXZ>: nbdy-avail-to-take-call|vm-goodbye.
inbound_groups-max_calls_method Max Calls Method <QXZ>This option can enable the maximum concurrent calls feature for this in-group. If set to TOTAL, then the total number of calls being handled by agents and in queue in this in-group will not be allowed to exceed the Max Calls Count number of lines as defined below. If set to IN_QUEUE, then if the number of calls in queue waiting for agents will not be allowed to exceed the Max Calls Count no matter how many calls are with agents for this in-group. Default is DISABLED.</QXZ>